Original subtitles

Hello, Star Princess!

All aboard...

...Star Princess...

It's massive!

Shall we explore?

...where young British...

Make some noise!

Big ship. Big adventures.

...and international crew...

I'm so busy.

There's always adrenaline.

...work...

That's one job ticked off my list. On to the next.

...without ever leaving home.

There's a sea view on every shift.

Waking up in a new place every day, that doesn't happen to most people.

Life feels like a big dream at the moment.

But it's not all plain sailing...

Belize is cancelled!

Who wants to swim back to the ship?

And being a grumpy leprechaun.

...for the hundreds of shipmates...

...and thousands of passengers...

Sun is out!

...sailing the stunning Caribbean.

You're getting to see the world for free and getting paid for it.

It's hard work, but it's so rewarding at the same time.

Fort Lauderdale, Florida.

Boasting year-round sunshine and gorgeous sandy beaches,

it's a gateway to one of the most popular cruise destinations

in the world,

the Caribbean.

Every year, thousands of Brits pack their teabags and sunscreen

and depart from here on the holiday of a lifetime.

Princess Cruises is part of the world's largest cruise company,

Carnival Corporation...

...employing over 700 Brits across its fleet.

There are 31 on Star Princess alone.

As part of its first season,

the ship is spending the next four weeks cruising the Caribbean...

...taking in the tropical islands in the east...

...and Central America and Mexico in the west.

The 1500-strong crew have been on board for the past five months,

each week waving goodbye to thousands of sun-kissed guests...

...and within hours greeting the next batch

of excited holiday-makers.

Hi guys! Welcome on board.

Known as Turnaround Day, the task of making sure it

all runs smoothly falls to the guest services team.

Go ahead for Melissa.

Calling the shots from Mission Control on deck six

is one of the youngest crew members on board,

Events and Guest services Supervisor Melissa from Southport.

Copy that. Give me one second.

Turnaround Day, it's busy, busy, busy.

I don't like to keep still.

I get bored if I keep still.

Just keep that radio on.

When I try and explain to my family

and friends at home what I do on a cruise ship,

they say, "Oh, yeah, you're just going on holiday for six months."

They have no idea what goes on.

It's hard work.

Um, but it's so rewarding at the same time.

Ciao, Chef. How are you?

And you're meeting so many different people from all over the planet,

which is an amazing opportunity as well.

That's one job ticked off my list.

On to the next.

While Melissa keeps things ticking over behind the scenes...

Hey, welcome to Guest Services. How can I help you?

...South African-born Guest Services Manager Magda...

Hi there. How are you?

Hi. How can I help?

...and her assistant, 25-year-old Lewis from Glasgow,

are on the front line.

You're on the app. Logged in.

The reservation is shown as well.

Turnaround Day.

MAGDA SHUDDERS LAUGHS

Today is really, really a crazy day for us.

You know, we've got a lot of guests to help.

We're trying to make sure everybody's assisted on time,

and we're giving good service,

but it's one after the other, so it's chop chop.

I've become a natural. I can do it with my eyes closed.

It's quite busy because we've got about 3,900 guests coming with us.

First time on the ship, so they're getting lost,

they don't know what's working.

So it's a lot of ups and downs, ups and downs.

The best thing about a life at sea is the money.

MAGDA LAUGHS

No, I enjoy what I do. I enjoy travelling

Every day I wake up in a new country, first and foremost.

It's a real travel and work opportunity, so I like that.

How about you?

How can I help?

I joined cruise ships because I was bored.

I was working in hotels before,

and I got bored of the same day-to-day routine,

so I was like, "Let's try something different."

Is it the four-device plan you have?

Yeah, we have the four-device plan. Perfect. I'll give you that back.

I love there's no set schedule.

There's not a set expectation.

It is just anything can happen at any point.

It's so much fun.

And being in the Caribbean, where it's sunny,

it's much different from Scotland,

so I enjoy the sun as well.

So, just see there, I've changed some settings.

So Lewis,

he is somebody who's very keen, and right now he's my superstar.

Switching to channel three.

Well, Magda, I don't know how to describe her.

She's crazy, but she's amazing at her job.

♪ Go, go, it's time, so let's go... ♪

I'm on my way to deck four midship.

I'm sorry for keeping you waiting.

Hey. Hi.

What is your stateroom number?

Um, I think we're 14244. Aha!

The hardest part about life at sea is that it never stops.

There's always adrenaline,

and you don't really get that time to catch up.

Do you mind waiting two minutes for me?

I'll bring a medallion back for you, OK?

Sorry about the wait. I'll be right back.

Well, the minor doesn't have a medallion on her.

And in order to come on board, you need a medallion.

Do I stay calm?

Mm, I don't know.

I think I look calm,

but on the inside, all the mouses are running around my body.

ANNOUNCEMENT BEEP Oh!

I missed my announcement. Oopsie!

We arrive, everyone gets off,

then we leave six hours later when everyone gets back on.

Constant all day.

It's challenging, especially at guest services.

Hi there. How are you?

But we always try to get everyone's questions answered quickly,

make sure everyone's happy, and just get their vacation started.

When it comes to a holiday at sea,

these days, it's not just the crew who are young.

Stepping on board in style are cruising virgins

Ross and Vishal from Edinburgh.

It's massive! Yeah. I had no idea it would be that big.

Just a floating building, isn't it?

The newlyweds are celebrating ten years together.

Pretty buzzed because this is our first time on a cruise.

Yeah, it's two weeks in paradise.

How could we not be buzzing?

Vishal was studying his masters down in Newcastle,

and I was on a weekend on a night out in Newcastle,

and, uh, we matched on Tinder.

It's all because of that drunken night

in Newcastle where I was swiping.

Just for the record, he swiped first, and then I swiped.

So as soon as I swiped, it came up with a match.

Well, look at that! Oh, it starts now. It starts now.

Joining them are seasoned cruisers.

Ross's sister, Lisa, and her husband, Paul.

What's the room number?

You are... 6216. Right?

Yeah. Yep, yep.

You're so good.

This is us.

Wow.

Oh, it's beautiful!

Oh, look at our flowers!

They're so fresh!

"Wishing you a wonderful cruise. Bon voyage!"

Oh, it's absolutely gorgeous.

Oh! Oh!

Yes. Absolutely.

This is incredible. Oh, that's stunning.

We're gonna be out here all day, every day.

Yeah.

I love it. Look at the view.

Let's go get our suitcases unpacked. Yeah.

This is home for the next two weeks.

As Ross and Vishal kick back...

...down on deck six,

Magda is rushed off her feet.

To be honest with you, today is my birthday,

and I have like over 60 messages.

I have not answered anyone yet.

She's 27 today.

But with 4,000 guests coming on board,

the jelly and ice cream are very much on hold.

Thing is, when it's your birthday on the ship,

it depends on what day it is.

If your birthday is on a Turnaround Day, it's not your birthday.

Forget about it.

Oh, my God, I'm so busy!

The hardest thing is being away from home for so long.

At first, I said, "Oh, yeah, it's fine. I can go.

"I can be in the Caribbean for six months, no bother."

But now it's the missing home, missing friends.

It does get to you. You got it.

But got a good support network on board.

I've got friends on board, so it balances out, you know?

Obviously I can't see family at home, family and friends,

so this is my immediate family.

Right, get some work done.

Me and Lewis, we're best mates now.

It's nice to have another Brit on board.

Welcome to the floor. Thank you.

Also joining the ship for the next few weeks,

teenagers Harry and Sonny from Worcestershire.

Right. Wow. Look at these.

11. We want 11. Yeah.

C.

They've been friends since they were seven

and are travelling with their mums, Wendy and Tracy,

to celebrate Harry's 18th birthday.

Welcome, Harry. Oh, my God!

Oh, this is lovely.

Massive wardrobe. Lots of hangers for all those clothes.

Both of our mums were friends,

and we lived basically on the same road,

so obviously, whenever they saw each other,

we'd come along as well.

Whoa, look at this!

Oh. Wow.

I remember, like, the first time I met Harry.

I was just playing in my room on the PlayStation,

and he just came in, walking in, sat on my bed,

and had no idea who he was.

And then, yeah, just friends from that.

That is nice. Gorgeous. Jeez!

I was going to take this one, Harry.

You can go in the naughty corner. OK.

Yeah, with our mums.

I'm not really sure what to explain about them, to be honest.

I mean, they're just great.

Pay for the holiday, so what can you say?

Oh!

Very comfy. That is nice.

Four decks up on the bridge,

far from the hustle and bustle below,

Cornish Commodore Nick Nash and his team are calmly preparing

this 177,000-tonne giant for departure in an hour's time.

OK. We're going through a departure briefing for Port Everglades.

Plan to go at 1500 and we should be on time.

Captaining a cruise ship like this is a mortal responsibility.

It's not just the navigation, the safety,

It's dealing with crew members that have different nationalities.

And we've got passengers that are here for different reasons.

They're here to have a fantastic time.

So as captain, you've got all that responsibility,

and you're still the master of the vessel.

Five years ago, at just 18,

Third Officer Alice left Sussex for a life at sea,

and she hasn't looked back since.

This is actually the busy bit.

Coming up shortly, we're going to start to get

a lot of radio communication coming in

as we get all the final checks done.

Ready to depart.

The ship's set to sail at 3pm sharp,

but there's a catch.

This is an important announcement in regards to our safety procedures.

On the first day of the cruise, as Guest Services Manager,

it's very important that the guests have visited their muster stations

and they've watched the safety video,

because we want to make sure all the guests are safe.

And in case of any emergency,

they know where to go and what to do.

At least 90% of guests need

to complete safety checks before the crew can cast off.

So we're currently on 80%.

I became the voice of the ship during the opening.

When we opened the ship, I made an announcement,

and one of the executives said, "Wow, whose voice is that?

"I really like it."

And then they were like, "OK, that's it.

"You're the voice of the ship."

Your cooperation ensures the safety of everyone on board.

I have to hold my breath and then...

SHE EXHALES Cos 4,000 people are listening.

So it's like, "Ah!

Magda starts off very polite,

very politely reminding guests to head to the muster stations.

And then it gets more

"You have to go to your muster stations now,

"or we can't leave the port."

Please proceed to your assigned station immediately

to complete this essential safety procedure.

So that's a little bit less formal.

It's more like...

CLAPS HANDS "Gotta go now."

And it's not just the guests racing the clock.

Down on the dock,

the final supplies are being loaded,

around 200 tonnes of food and drink

for a grand voyage around the Caribbean.

Security, security for Jason.

It's down to the wire for Magda...

Got two minutes, and we're currently on 89%.

...and the Commodore

as he waits for that all-important signal.

Hey! 90%!

We just hit 90%.

I'm happy with that.

After we sail away, we can then chase the 10%

individually and make sure they're checked in

and they know the safety procedure as well.

Finally, up on the bridge, it's all systems go.

Checklist complete.

Positive report from the chief. Very well.

We're almost ready to leave now.

At the moment, we're in communications with the

forward and aft mooring,

and we've just begun singling up the lines.

Engines are all ready.

So almost about to let go and thrust off.

Frontal, how are you?

OK. We've interlinked forward aft.

We're lifting off.

Y'all have a good one and bon voyage!

It's paradise.

It is.

Good afternoon, seafarers.

It is my absolute pleasure to welcome you

all aboard the magnificent Star Princess.

As the ship glides away from port,

Cruise Director and Head of Entertainment

Dan from Essex sets the scene for the journey ahead.

What a better way to kick off our voyage

than with our Sail Away party?

Do join me, our amazing activity staff,

at the Lido pool on deck 17 and 18 in just under ten minutes' time.

I was a West End performer for a number of years.

Performed in shows like Guys and Dolls and Book of Mormon.

As a relative newbie, it's a big learning curve, you know?

Firstly, you have to realise that you don't have weekends.

You don't really have a lot of private time.

And certainly, as cruise director,

you're walking around the ship, everyone knows you.

There's no place to escape.

I think that's the hardest bit.

Hey. Hello, everybody. Hello. Hello.

Nothing could have prepared me for what the job would be,

or what it would ultimately become.

So it's been a whirlwind,

but it's been a crazy good whirlwind.

Well, hello, everybody!

Hello, Star Princess!

CHEERING

The Sail Away party is the first big party we have on board.

There's normally near to 1,000 people out there.

It's busy, it's hot, it's loud, it's crazy.

And we just try and get people into a party vibe.

Where are you from?

Charleston. Charleston!

North Carolina, right?

South Carolina. Sorry, I'm British. I have no idea.

Below deck, Magda's finally able to celebrate her birthday.

And who needs jelly and ice cream anyway?

Happy birthday to...

Aw!

You guys got me a cake.

Yay! Happy birthday!

CHATTER FROM PHONE

When you're away from home,

any chance you get to speak with your family or get updates

is really special. Oh.

It looks so yummy.

I try to speak to my mum every day.

I try to call her.

And she gives me updates, but, you know, it's different.

Love you.

It was my mum, my nephew, my niece, and my brother.

Yeah. Oh!

OK. Back to work.

We've left Fort Lauderdale,

and we are now on our way to Princess Cays in The Bahamas.

They're in the pool having a fun time

while I'm having a lovely cocktail.

I can't wait to see all these new places.

Especially the islands,

especially around the Caribbean everywhere.

It'll be lovely.

I hope to meet some new friends or something on the way.

Oh, it's nice and warm.

If anything, I'm a bit overwhelmed with so much happening.

It is insane. It's like a floating city.

The vibes are immaculate.

It's phenomenal.

Here's to two weeks in paradise.

Two weeks in paradise. Cheers, everyone! Cheers!

As evening approaches,

the Sail Away party may be winding down,

but don't be fooled.

This cruise is only just getting started.

I've got to go now have a meeting with my entire entertainment team.

It's so we're straight into the evening programme,

so there's been no break today since 7am.

In the Caribbean,

the guests aboard the 21-deck Star Princess

are easing into the evening vibe.

But as night falls, the day is far from over for the crew.

The 16-strong entertainment cast,

bursting with dancers, singers, and acrobats,

perform three dazzling full production shows each week.

Oh, my word, what a show!

Ladies and gentlemen, who's feeling alive right now?

CHEERING

We absolutely love it.

Well, ladies and gentlemen...

Working on a ship is like being a swan,

where, up the top, you have to be really serene,

and up, and nothing's...

And underneath, you're like this all the time.

It's absolutely crazy.

You have ten events happening at any one time.

Three or four of them have got production going on.

There's lighting, there's sound, there's automation.

It's complete crazy all of the time.

If the guests see that, then we failed our job.

British performer Adam from Dorset

has been treading the boards at sea for eight years.

There's a lot of things I actually love about working on a cruise ship.

One of the things is the variety.

Usually, on jobs on land, you're doing exactly the same show,

exactly the same performance, day in, day out,

for months on end.

Whereas on a ship, you have so much variety in what you're performing.

"And by thunder, here you are."

I love, as well, when you're working so closely with people

for such a long time, you do become like family.

Just doing some mid-show laundry.

Get my tights ready for tonight.

Cast manager Emma from New Zealand

has been dancing since she was three years old.

Dancing was my first love,

and it's something that I've carried with me for my whole life.

We have a lot of room to not only have fun

but also to explore things

because we have been doing it for a while.

There's always room to maybe throw in something a little different.

APPLAUSE

Tonight, the cast are pulling back the curtain

and giving guests a sneak peek

at the show stopping entertainment in store.

You can tell when your eyelashes are covered in dead glue,

and you're just like trying to get them to last long enough.

And even though it's not one of their full-blown productions,

the pressure is very real for Kansas-born Cassie.

I honestly still get nervous every time,

even though I know what I'm doing.

But it's because I really love

what I do and I care about what I put out.

The performance is being staged in the piazza,

the central hub of this newly launched ship.

Well, good evening, piazza!

How are we feeling tonight?

Great! I love the energy!

Welcome, everybody, to your Stars at Night party.

Over the next half hour to 45 minutes,

we're going to give you a little taste

of our entertainment programme on board.

What a way to kick off the entertainment section.

Dancing was phenomenal. The energy was really high up.

They really brought the energy there.

One day down 13 to go, and we cannot wait for the rest it.

After a fun-filled evening,

this morning, the guests are waking up to a brand-new day in paradise.

The ship sailed overnight from Fort Lauderdale,

dropping anchor in Princess Cays in The Bahamas.

And it's every bit as dreamy as it sounds.

The crystal clear waters

and over half a mile of white sandy beaches

make this a perfect place for lazy lounging and aquatic adventures.

But with the sea this shallow,

the huge ship has had to anchor offshore...

...and smaller water shuttles, or tenders,

will be transporting guests to dry land.

Good morning. Morning.

Welcome to Princess Cays. Yay!

Good morning, good morning.

Good morning, Diego.

Are you with the tender tickets?

Yeah, I'm on my way to deck eight now.

Lewis will pop by and see you there and make sure everything's all good.

See you later. See you later, alligator. Bye.

So, water shuttle operation.

It's a huge operation across the ship,

moving potentially 4,000 guests back and forth on the water shuttles.

It's a challenging day.

Anything can happen.

Glaswegian officer Lewis has been part of

the crew for a year

and has his sights set on stepping up to supervisor.

Because I'll be making the announcements,

so I'll be kind of stuck in the back office,

I kind of need you to be managing the team

cos I'll be kind of like, you know... Stuck here.

Correct, correct.

But first, he needs to prove he's got

what it takes by helping Magda out when it matters most.

Magda's always fun, bubbly, always approachable.

But when she needs to be,

she will let you know when you cross a line.

Don't disappoint me.

Not!

I will try my best.

I'm definitely his manager, that's for sure.

However, we are also friends.

You got this.

You always want to do a good job from Magda.

So we're going to go to deck eight.

Check on the tickets for the tender operation.

Make sure everything's going smoothly.

His biggest challenge is

going to be stepping up in the same team.

Because you're stepping up in a team where you're all working together,

same level,

and one minute later you are now the Guest Services Supervisor,

where you need to start telling people what to do.

So how's everything going? Everything is good, man.

Everything is good here.

Most guests are waiting in the public area,

so, yeah, it should be good.

Yeah. Good job.

Does feel like a big step up. It feels like a big challenge.

Thank you. Yeah, man. My pleasure, mate.

I love a challenge.

My fingers crossed.

This is my first time. I can't mess up.

And it's not just Lewis who's feeling the heat.

Provisions team, please, please follow me over here.

Line your SQs in this position.

All food and drink needed for the day is sorted by the crew.

But it's a mammoth operation,

getting around four tonnes of provisions

and the foodie team themselves

ashore for a beach barbecue at scale.

1,600 burgers, which we have predicted to take out today

for our guests and crew.

Keeping a tight ship

is Food and Beverage Director Edward from India.

Oh, full military operation.

Push it. Push it.

Y'all ready?

Are we all happy?

ALL: Yes! Very good.

Guys, guys, guys! Let's go!

Good job. Well done.

Good job. Let's go!

Let's go. One by one. Well done. All the best.

Thank you very much.

With the provisions heading ashore...

Morning. Have a good day.

Have a good day.

...it's go time for the guests.

Morning, Ladies and gentlemen.

ANNOUNCEMENT CONTINUES

Morning. Enjoy your day.

The water shuttles. And we've got two here now.

So we've got one here in the aft and one here in the forward.

Usually about 200 to 300 guests per water shuttle.

Teenagers Harry, Sonny, and their mums

are scoping out the scenery...

Look at the water. Look how blue it is.

...while newlyweds Ross and Vishal.

Oh, time to go a private island, guys.

...are heading off to explore

with Ross's sister, Lisa, and her husband, Paul.

Stunning.

As the guests head off to paradise,

it looks like Lewis has earned himself a gold star.

He just needs Magda to confirm that.

Everything was OK.

No queues, no long waits, so everyone's happy.

Everyone's happy. My announcements clear?

Very clear. Crisp. Gorgeous.

Gorgeous. Love it. Good job, good job.

The sea is so lovely. It's crystal clear, isn't it?

And seeing the ship in the background, it's just insane.

Beautiful.

Look at those two snorkelling over there. I know.

I mean, it's a beach, isn't it?

You want to go in the sea.

We was just try trying to rush our mums to, like,

just sit down so we can just sprint into the water

and let's just enjoy ourselves.

Once we're in, it's sort of hard to get out cos,

I don't know, we just sort of get lost in time.

They're definitely enjoying it.

From the minute we got on that ship, they've just been like...

And it's Sonny's first cruise. Yeah.

Harry's birthday this week was just an excuse, really. Yeah.

So it's been a real treat for, um, for all of us, really. Yeah.

While the holiday-makers chill out...

...things are hotting up for the galley team,

who are prepping a colossal beach banquet.

We're expecting almost 3,000 guests on the island.

Gonna come all the guests onto the island.

And they're gonna enjoy all the beautiful day.

The hungry crew and guests will be tucking into 1,600 burgers,

1,200 hot dogs, and over 200 kilos of chicken.

It's paradise.

It is beautiful. Beautiful turquoise colour.

This is, I think,

everything we hoped for when coming on the cruise.

I mean, it's my first time on a private island.

It's definitely something off my bucket list.

But Ross has his sights set on something a little more daring.

And for Vishal, who can't swim, it's a pretty big ask.

I've got paddle boarding booked,

which is a new experience for both of us.

Well, I can't swim, and I've never done paddle boarding before.

But Ross has really convinced me to do it.

He told me it would be safe and he would keep me alive.

But I'm still very nervous.

Star Princess has dropped anchor at Princess Cays

in the balmy waters of The Bahamas

for a day in paradise.

♪ Hot sun in the summer sun... ♪

With its coral reefs teeming with life, white sandy beaches,

and turquoise seas, it should be an idyllic destination.

OK. Try and get the paddle a little bit deeper in the water.

But for non-swimmer Vishal, things are far from ideal,

and it's his husband, Ross, who's pushing him out of his depth.

See how you're just doing a circle here now?

Maybe too much on that side.

Going back only on one side

is the same as going forward on the other side.

OK.

I'll say the whole experience was fun,

but I was hella nervous the entire time.

I mean, I just could not understand the concept of

rowing forward to go backward, backward to go forward,

so Ross was there the entire time behind me,

trying to keep the boat afloat.

Hey! Yeah!

That's it!

Yeah, see?

Yeah. Amazing.

I need to put myself out there,

try to do all these things that he's been wanting to do.

I appreciate that so much about him,

and thank you for being brave.

Funnily enough, he got huge a insurance

before the holiday started under my name,

so either way it's a win-win for him.

More swimming. More swimming.

Ross is doing great. I mean, look at him go.

He's such a professional. Um, I'm jealous.

I wish I could do that.

I think when I go back home, I'm gonna start to learn swimming,

so on my next cruise, I can do this, And I can show him all that

how much better I can be than him.

Oh, look at him, just face-planting!

Oh, see, that's what I would love to see.

You know, he always tries to show me off,

but nah, he's no better than me.

With temperatures hitting a scorching 28 degrees,

the crew are keeping the drinks flowing.

She's a blender lady.

The most famous one.

I master this for 20 years.

Got your drinks? We're going to get some food.

Cheers. Yeah.

Right. Let's see what they've got.

It is really good.

After all that exertion... Mm. ...we deserve this.

It's been great being in the water.

And being on the beach, it's incredible.

Couldn't ask for any more, honestly.

As the guests wind down and relax,

Magda, Lewis, and the team are doing the exact opposite.

Um, I'm gonna head ashore now for all on board. Yeah.

Please just keep watch of the numbers.

Just send us an update every 30 minutes on how we're looking.

And, yeah, let me know, OK? Perfect. Thank you. Perfect.

So now we've got still 2,300 needing to come back.

OK, I'll bring them all back.

Thank you, darling. Have fun.

And let's go.

We are going ashore to the island for all on board.

The last tender is 4pm, and it's close to 2pm,

so we've got two hours to bring 2,300 people back on board.

The pressure is on.

Towards the end of the operation,

when we're getting everyone back on board,

Magda goes on to the shore side to make sure

that operation's running smoothly,

and I'll be on the ship with Amir

to make sure the guests are getting back on board

in a timely manner, and to make sure no-one's left behind.

Getting everyone back on board in time

relies on crystal-clear communication between Magda and Lewis.

GSD, GSD for GSM.

But away from the ship, the signal is struggling.

RADIO BEEPING

I'm trying to get some radio signal.

Signal.

You're hoping your radio works cos it's connected to the ship.

So the further I am, the less network you have.

There we go. Back.

MAGDA VIA RADIO Oh, there she is.

Go ahead. Back office.

Please have the on count.

On count is 2,319.

Copy.

It's now less than an hour before the remaining

1,400 guests need to be back on board...

...so Magda needs to step up her game.

Copy that. Majority of the guests are not lining up.

I'm gonna have to start telling them to start lining up.

Usually, we have some stragglers, but usually they do arrive in time.

But it's always that fear of someone not showing up,

and we can't find them.

So what I'm going to start doing now is I'm going

to start asking the guests to start making their way.

Because now it is like 3.10.

Still, a lot of guests were still in the water.

Still hanging around.

It is quite a big beach, to be honest with you.

It's a massive area to cover.

Hello. Welcome back. You gave a good day?

Right now, we are going down cos

we're at now about 1,000 with 40 minutes, which is a challenge.

So we have to attack at both ends to make sure guests

are getting on to the water shuttles smoothly.

And on board, we have to make sure guests are coming back on smoothly

and also communicate back and forth

with how many guests are off-shipped how many guests are on-shipped.

And if there's too many off-ship,

then Magda can search for them.

Good, afternoon everybody.

As soon as you're ready,

let's start making our way down so we don't leave anybody behind.

OK?

Got about 30, 30, 35 minutes.

But considering it takes 15 to 20 minutes back and forth,

back and forth, it's tight as well.

How would somebody describe me?

I think they'll describe me as someone who's very positive,

someone who's very involved.

I hope they would describe me that way.

Um, I'm someone who's also very vocal,

so I never shy away from anything.

Hurry up!

The ship is closing!

Getting ready to get us running to the ship.

Or swimming. At this point, swimming.

This way, sir, is quicker.

Just head this way, straight down.

You have to fake it till you make it.

If you...

The moment you give off stress,

and then I lose it, so I have to act...

See you later.

Who wants to swim back to the ship?

They're a few left.

MAGDA LAUGHS

Hi. Afternoon. Welcome back.

Sometimes it gets close to the deadline

and just seeing the amount of people off ship,

and you're thinking, "How can we do this?"

One more water shuttle, and that should be it.

Fingers crossed.

Magda's done her part...

Let's go.

Calling it a wrap.

...it's now down to Lewis to make sure every single straggler

returns safely to the ship in time for departure.

This is our last boat.

It should have 125 guests and 23 crew.

As always with cruise ships,

we have a deadline to get everyone back on board.

So when it approaches that,

we have the number of guests off-ship coming down,

hopefully to zero.

Welcome back.

Down to 97 now, so we're getting there.

Very stressful. We're counting down the minutes.

Welcome back.

So we're down to 40 now.

Cos you never know if there's someone still on the beach,

still at the bar.

Hello. Welcome back.

Afternoon.

Seven. We're down to seven. Five.

Two.

Zero. We're there. We've done it.

So when we've got our last guest coming on board and we hit zero,

then we can relax.

That's all guests on board. Well done.

Good job.

It feels so good to know that everything's went smoothly.

Everyone's on board.

And then we can wrap up, and we can leave.

Shimmy, shimmy, yeah!

Zero. Zero.

We made it, everybody!

With everyone back on board,

Lewis wants to find out if he's earned his stripes.

Hey, Magda. Hey. What did you learn today?

I think I understand the operation better now by being hands-on in it.

Lewis, we actually have good news for him.

I think he's ready to step up.

We've seen him grow a lot and we think he can do it.

Thank you. Proud of you. High five. Thank you, darling.

I appreciate you.

As the ship leaves The Bahamas en route to the Dominican Republic,

the guests are catching the last rays.

But for the crew, the sun will have to wait.

They're getting ready for one of the most important events on board,

the first formal night,

when guests and crew dress to impress.

There's a great amount of preparation that goes into it.

For what is a very poignant event,

it's a really big one for us that we get it right.

The newest vessel in the Princess Cruises fleet

is continuing its Caribbean journey.

And after a sun-soaked day ashore,

the guests are looking forward to the evening ahead.

But for birthday boy Harry and mum Wendy,

it's a chance to look back and cringe.

What? Come and have a look at these pictures.

I've dug out some birthday pictures.

Oh, God!

This one is... I think this was your fourth birthday

at West Midlands Safari Park.

Do you remember that? No.

Why don't you remember it?

It was awesome. Cos I was four years old!

Oh, God.

Our first cruise.

That was our first cruise.

How cute.

What did you do to my hair?

You look sweet.

Tonight, Wendy's got a surprise in store for her son.

And all Harry knows is that it's behind this mystery door.

I have no idea.

I've walked past this door multiple times,

apparently, and I've never thought to look inside of it,

so... I don't know.

I have zero idea what it could be.

While Harry ponders his fate, the crew are gearing up

for one of the glitziest events in the ship's calendar.

Formal night.

At the heart of the celebrations is the glamorous piazza,

buzzing with anticipation as preparations get under way

for a truly eye-catching centrepiece,

a 280-glass champagne waterfall.

For a lot of people,

this is a way to kind of mark the start of the cruise.

Yes, they've been on board for a day.

They've had a day's worth of entertainment.

But it's the first formal night.

It's the first night where everybody dresses up.

And this kind of kick-start their vacation.

They may be new to cruising,

but when it comes to dressing up,

Ross and Vishal are old pros.

Right, it's formal night tonight.

What do you think about wearing?

Let's talk through some options.

We do enjoy a little ensemble or two.

Yeah, we've actually brought quite a few

different outfits for formal night.

I'm thinking Celt.

So what is going to match?

A Mondrian shirt.

Maybe.

I'm very inspired by '70s, a love of flair,

uh, colour, colour, colour.

Or a little Lennon number.

It is my favourite colour combination.

I like to open my wardrobe and hear Cyndi Lauper play.

Yeah? Yeah.

I mean, always a good show.

Pink and red. How can you go wrong?

It's just perfect.

Before I came along, his wardrobe was nothing.

It was a grey mess.

If not, why not our wedding suits?

It is a formal night.

We did bring them for a reason,

and formal feels like the perfect occasion.

Nice decision.

♪ Ooh, yeah, it's getting hot... ♪

Best thing in the world about being gay, honestly.

We're the same shoe size.

We're the same size everything, so.

He just gets to steal all my nice outfits.

Lucky him.

I mean, I'm literally wearing his shirt

and he's wearing my trousers as we speak now.

It's brilliant.

Highly recommend it to any sitting out in the fence out there.

♪ You got your hot pants on, ready to rock... ♪

With Ross and Vishal now fully onboard with cruise life,

they fit right in with the ship's equally dapper top team.

Ladies and gentlemen,

it is my honour and privilege to welcome you to

the senior officers of Star Princess!

CHEERING

The event itself has to be the height of glamour for us.

There's Dickie bows. There's cocktail dresses.

People are walking around with glasses of champagne.

It definitely has that classy feel which we want to accentuate.

And we do that by making sure that we're dressed up as well.

And, ladies and gentlemen,

all of these hard-working individuals look up to one man,

the big boss, the master of the vessel.

Ladies and gentlemen, your captain, Commodore Nick Nash!

APPLAUSE

Got a new suit.

Who's driving?

When I'm at the champagne waterfall, I welcome people on board.

I always say to travel is a much better thing than to arrive.

To try to indicate that, "Enjoy the ship."

It's the whole point. I mean, if we walk around it always miserable,

then we've done something wrong.

So it's great to have you on board the inaugural season.

I'm sure you'll have a fantastic time.

Bon voyage. Bon appetit. Go and have a fantastic cruise.

Thank you.

♪ Let's go chasing stars this evening

♪ Eyes wide shut... ♪

It's been really nice to see everybody make such an effort.

Just get into the spirit of things.

Dressed to the nines, if you ask me.

Suppose it's one of these things that we've not

really experienced on any other holidays,

but maybe what makes a cruise a bit more special.

♪ This could be paradise... ♪

Oh, my God! Wow. Right?

I was not expecting this.

Neither was I.

On deck eight, the wait is finally over for birthday boy Harry.

Piano's playing itself. It's gorgeous!

I didn't know there was a whole other room back here.

I know!

Mum Wendy has lined up a night at Spellbound,

an immersive Victorian-themed hideaway

where theatrical cocktails meet mind-bending magic.

Hello. Very good evening. Hello.

Welcome to Spellbound. Are you excited?

Very! We're very excited.

You will see a lot of magic tonight.

For now, try some cocktails with us.

Amazing. Thank you so much. Thank you.

As Harry celebrates his birthday...

...Ross and Vishal have slipped away to Sabatini's,

one of the most romantic restaurants on board.

This is a nice setting. Amazing.

Thank you. Thank you.

Lovely.

Well, here's to ten months married and ten years together.

Cheers, baby.

Do you want my cherry?

I thought you'd never ask.

Oh, it's a raspberry.

Can't believe we've been together ten years.

I know. When you say it, it feels like a long time, though. I know.

It feels like six months ago

I met you outside Waverley Station in that grey tracksuit.

Ten years ago, that was all the rage, you know?

You still fell for me.

And you were still wearing black skinny jeans.

Ten years ago, that actually was the fashion.

Yeah, to be honest, that was all the rage.

Hello. Hello.

May I show you a magic trick?

Please. Please.

Having a magical moment of his own, birthday boy. Harry.

Now, you name a card.

Three of diamond.

I'm gonna try that you find the card.

It's not gonna be me. It's gonna be you. OK.

And the other hand on the top.

And now think in the card.

Yeah? And lift one hand.

OK. Oh! What?

No!

Look! He found it! Let me see!

Stop it! I'm a magician!

No, I'm not, I'm a wizard. You're a wizard, Harry!

I'm a wizard!

Thank you. Enjoy the night. Thank you.

Thank you so much.

I don't know how... I don't know how he does that.

That's...

This is baffling. Cheers, everyone.

I've had a lot of fun.

It was... it was a good time.

DOLL LAUGHS

You know what this cruise has got me thinking?

You see all these... older couples walking

about with their walking sticks hand in hand.

I know.

Do you think that would be awesome?

Oh, definitely. 40 years' time. Definitely.

And I think, even in 40 years' time,

we would still be colour coordinated with each other, and...

Of course, of course.

We're gonna bring the fashion to the care home.

Cheers. Cheers.

As the day draws to a close, the crew can finally relax...

...in the knowledge they'll be doing it all over again tomorrow.

I have a lovely cabin, which I'm very grateful for.

You know, you want to be able to get your iPad out and,

you know, stream something or catch up on sports.

I'm a massive sports fan.

To be honest, after the end of the day,

the end of your shift,

that's when you really like, "Whew, I can sleep now."

Next time on Star Princess...

Straight to the beach. Whoo!

...the heat is on in Mexico.

This is spicy? Uh-oh!

HE COUGHS It is.

NECK CRACKS MASSEUSE GIGGLES

And a new side hustle...

I mean, look at this. Amazing!

...hits the decks.

This one here is not playing.

Don't you just love a bit of drama?

Subtitles by Red Bee Media