Original subtitles

- Unknown. Take one.

[clapboard snaps]

- Why are you appearing anonymously?

- Heather's case has never been solved,

and it should have been solved a long time ago.

Being a small town, I am in somewhat fear

of what could possibly happen to me about saying my opinions

and what I've physically seen at the funeral home.

[dramatic music]

♪ ♪

- Dallas, Georgia, is a small community

45 minutes west of Atlanta.

It's a rural community.

It's about as close to country

as you're gonna get from Atlanta.

- We got a little bit of land, and we ride, hunt, fish.

Nobody really gives us any problems.

- There are many families that have been here

for 200-plus years.

Most people around here are fairly conservative

but not closed-minded.

- Hey, that's a Methodist church.

That's where I was confirmed.

There's a church every two feet

in this part of the country.

- Most everybody mentions their religion

and talk about God.

- I do feel very safe here, but things do happen

in small towns that maybe you wouldn't think would.

- After our first season aired,

I got a Facebook message

from someone who felt they had a case

that we really needed to be looking into.

In 2017, a young mother, Heather Turner, 35 years old,

super active in the church, she's found dead.

It's recorded that it's a suicide.

And yet five years later, her death is still

an open case in this town, still under investigation,

and the cause of her death is still undetermined.

And there are a number of people in this town

that really feel like there's so much more to this story.

- The circumstances, situation surrounding it,

knowing all the players, you know,

I have questions of my own

that haven't been answered that need to be answered.

- Things have happened in this community that are terrible,

that people should maybe investigate more,

but that's all I'm gonna say about that.

♪ ♪

[line rings]

- May 2017, the coroner of Paulding County,

Lindsey Eberhart, called my secretary,

said, "I want y'all to know

that Heather's body's ready to be released."

And my secretary said, "What do you mean?"

She said, "Well, Heather Turner has committed suicide."

I knew Heather, one of the most beautiful women

I've ever seen, inside and out.

And I immediately said, "There ain't no way."

We sent our guys out to bring Heather to the funeral home.

You know, when we unzipped the bag...

I knew this beautiful woman.

Now her face was pretty much gone,

and it made me sick.

I wanted to throw up.

In my career, that was probably

the worst gunshot to the head

that I've ever seen,

and I'll never forget this till the day I die.

I have been in the field for 23 years.

I have never seen a certified Georgia death certificate

that did not have a cause and manner of death.

It's either self-inflicted, accidental, or murder.

Nothing was checked off on Heather Turner's.

To this day, it's still undetermined.

- Heather's death was tragic.

And I think a lot of people were just left

asking what happened that morning.

And so we scheduled an interview with the person

who could walk us through that.

It is the Paulding County coroner, Lindsey Eberhart.

But she pulled out at the last second,

and she sent us this official statement.

It says, "As the coroner,

"I responded to the death of Heather Turner.

"I filed my complete report and continue to stand

"by that report, as it reflects the information I received

and observed on-scene."

We have filed Freedom of Information requests

for the police report,

and we have been denied

because the case is still open,

so the only thing we have to go on in the meantime

is Lindsey Eberhart's coroner's report.

And so I'm gonna read it.

"Deceased name: Heather Turner.

"Weapon: a .38-caliber handgun.

"Note found: 'I'm sorry, I love you.'

"Heather was found on her back on the floor, naked.

"Her hair was wet from her shower.

"She had an entrance wound.

"It appears to have been on the right side of her head,

"and there may have been a possible exit on the left side.

"No bullet was recovered.

"There was alcohol present

"on one of the nightstands in the bedroom,

"and a wall near the toilet had appeared to be washed.

"Mrs. Turner was transported to the GBI in Decatur

on May 4th, 2017, for autopsy."

And the update on this

is that the case is ruled undetermined

by the GBI medical examiner.

- I don't know what happened in that house on that morning.

I'm hoping for answers.

I am Cindy Kloch, and I am Heather's aunt.

Heather was more of a daughter to me than she was a niece.

When I found out that Heather died,

I just dropped to my knees, and...

♪ ♪

I just lost it.

It's been five years now, and the case is not closed.

When I ask a question, they say,

"No, I'm sorry. I can't answer that.

This is an active and ongoing case."

- The coroner will not sit down and meet with us.

And we are continuing to try and meet up

with law enforcement to learn more about this situation.

Thankfully, we do have people that really wanna tell us

everything they know, and that includes the people

that really cared about Heather.

♪ ♪

- Hi, Hilarie. - Hi, Cindy.

It's so nice to meet you. - Come in.

It's nice to meet you. Please come in.

- Thank you for having me.

For the person who has never met Heather,

can you tell us a little bit about her personality?

Who was she when she walked into a room?

- Well, first, she's just an amazing energy and light.

She had a great sense of humor.

She loved music. She loved to sing.

She had a beautiful voice.

She loved to try new things.

She was a writer. She put it out there.

At one point, she was writing songs.

- You had a very close bond with Heather.

- My sister struggled with some prescription drugs,

and I was always there for Heather.

When her mother died in her sleep,

that was very traumatic for Heather.

- Heather was how old when she got married?

- Right after high school.

Phillip was a local boy,

and he was raised in the church.

His dad is a minister.

Flash-forward to... here she is...

- That's...yeah. - Having a baby.

- Oh, man.

- She was a great mom.

They took the baby to church from day one.

And they were just a really cute little family,

and she began singing in the church.

- It feels like the postcard story.

They're, like, the Ken and Barbie of church.

- I know, and that's why you never see this coming.

- [sobbing]

♪ ♪

- At the church in Cheatham Hill,

we had our pastor, which was Terry Elsner,

and then his son was Phillip Elsner,

and his wife, Heather, was over the youth group.

Him and Heather really put in a lot of time with the kids.

The kids looked up to them.

It was a great atmosphere.

And then Andy Turner had come on at the church

as the associate pastor.

He was a very charismatic guy,

and he made it seem like it was coming straight from his heart,

like he genuinely cared about your relationship with God.

If he was talking about Noah and building the ark,

you was in the boat with him.

Me and Andy started getting closer and closer,

and he was this great guy, this big personality.

He could go play in the mud hole,

be a little bit of a country redneck,

but at the same time, you throw him in a suit,

and he could go eat $1,000 dinners

with his pinkie throwed out.

He brought this energy into the church.

Even the teens would like to come in there

and listen to Andy preach.

You had Brother Terry and his wife,

Phillip and Heather,

and then Andy and Mindy, his wife.

They just fit like a puzzle. It was a great church.

- Heather's a new mom. - Mm-hmm.

- She's got her high school sweetheart husband.

They're all involved in the church.

It looks like a postcard.

- Mm-hmm.

- What is your first clue that something's wrong?

- Marriage is hard.

I understood what it's like when you get married too young.

- Mm-hmm.

- I was talking to her about working it out with Phillip

or make things better.

And she said she didn't want to,

that she was in love with someone else.

♪ ♪

- One day, I get a phone call from this lady

that was a member of the church, all panicking.

"Oh, my God. Oh, my God. Have you heard what happened?

"Have you heard what happened?

Andy, he got caught having an affair with Heather."

And I said, "No, no, you're crazy."

So I just...I called him,

and I'm like, "Andy, what happened, man?"

He's like, "Man, I was counseling Heather and Phillip.

"They was going through some stuff in their marriage,

and I got sucked in."

I said, "Andy, you're a preacher.

You're a man of God.

You've told me how wrong this is."

- You know, it came out that they were having an affair,

and it blew the church up.

[dramatic music]

- Phillip was heartbroken when Heather left him.

She ended up moving in our home.

She brought her son.

She said that she was in love with someone else.

- What'd she tell you about him?

- Just said that he was a great guy

and she had a lot of fun with him

and they laughed a lot.

- These two letters are both from 2008.

"Dear Andy, I never wanna lose you, honey, never.

"When we get all of this behind us,

"we will be unbreakable.

I love you with all of my heart, Heather."

What was the first meeting

between your family and Andy Turner?

- He came over to the house, and I cooked dinner.

He seemed nice and friendly,

almost like he was trying to be over-charming.

They laughed a lot, but when I asked him questions,

it was hard to get specific answers.

- After that first night, were you like,

"Yes, Heather, I get it"? - I was like,

"Yes, I get your chemistry and your attraction."

But I did not have the warm and fuzzies about this guy.

- They move in together.

What is the setup? Do his kids start coming over?

- Mindy and Andy had joint custody.

- Was Heather's son living with them?

- In the beginning, yes.

And then Heather became pregnant with Lexi.

- And do Heather and Andy get married?

- I did not know that they did.

One day, Heather came over to the house

and she was wearing wedding rings, and I went,

"Heather, oh, my gosh, did you get married?"

And she goes, "Yeah, we got married."

- Did you feel weird that you weren't there

as her family member? - I did feel weird.

She just said the two of them eloped.

- Yeah, I have a lot of my friends that said,

"Man, you out-punted your coverage

when you married Heather."

But, see, what they don't realize is that I chased her

until she caught me.

- [laughs] - Why you laugh at that?

- We didn't get to talk very often.

And I would say, "Heather, I wanna see you."

And she would say, "I know. I miss you too, Aunt Cici.

I'll talk to Andy."

But I kept seeing on Facebook these photos of the family

in matching football shirts

or, you know, some theme and travel and all that.

And I was just thinking,

"Well, maybe they do have a pretty good life."

- We're getting about five to six,

sometimes...some weeks, a lot more...just messages

on our Facebook and emails and texts saying,

"How in the world do y'all have this happy marriage?

Is it...is it real, or are you just married on Facebook?"

- But we really do like each other.

No, we genuinely do.

- And I never dreamt that it could lead to this.

♪ ♪

- I get a phone call from Andy, and he goes,

"It's bad, Cindy."

And I said, "What? What is it?

Did something happen to Heather?"

He goes, "She's dead. She killed herself."

And I said, "Andy, where was Lexi?

The kids, did they see it?"

And he said, "Lexi was the only one here,

and she didn't see it."

And I just lost it.

I'm sorry. - Don't apologize.

- And Heather was like losing a child.

- Had Heather ever had mental health issues?

Did she ever talk about suicide?

- No. Never, never, never.

Heather was not a person that was depressed.

She would not... it doesn't make sense.

- You build a bond when you're in a small community.

They depend on you at the worst time of their life.

This is very hard for me personally.

I had a very good relationship

with Andy Turner's mother and father.

Curtis and Pam Turner

were a role model in Paulding County.

Curtis was a very powerful minister.

Pam was working at Paulding County probate court.

You know, dear friends of mine,

their son's wife committed suicide.

So at the end of the arrangement conference,

I said, "Andy, I just saw her three days ago, man."

I said, "What happened?"

And he said, "Heather's grandfather died

"about a month ago.

"She was losing her job.

And she's having custody issues with her former husband."

And I'm waiting for some more,

why she committed suicide.

I said, "Is that it?" And he said, "Yes."

- We have left Paulding County because our next interview

is with a funeral director

who was a longtime family friend of the Turners.

And he lived and worked in that community for years,

but now he no longer feels safe even stepping foot there.

Hi, it's so nice to meet you.

- Nice to meet you. - Thank you so much.

- You're welcome. - I appreciate your time.

Can you tell me a little bit

about why you are staying anonymous on our show?

- With Heather's case,

there has not been an arrest made.

There's a lot of things up in the air,

a lot of uncertainties,

and my fear for retaliation for me talking.

I have no idea. Just to be on the safe side.

That's why I choose to be anonymous.

- How many suicides do you think

you have dealt with in your career?

- Too many. - Yeah.

- I could say 100 or better.

- And so when Heather comes in, what are the things

you're expecting to see, being told it's a suicide?

- 100% of suicides, an individual

that has shot themself, they have a burn

around the entry of where the bullet went in.

I call it muzzle blast.

When the bullet is ignited,

all that comes out and burns the individual's head.

- Mm-hmm. - Heather did not have that.

When my associate, he was embalming her

and working on her head, he said,

"I want you to explain something to me."

And he...you know, he pointed out right off

the get-go right up here was... the entry wound was here.

I said, "Where's the muzzle burn at?"

If Heather really did shot herself,

she would've had to, from a distance,

used her thumb.

Entry here, exit here.

- So you'd have to get high enough...

- High enough.

- And far enough away... - Absolutely.

- To not have the muzzle burn...

- Yes. - But to get that trajectory.

- Sure.

- Have you ever seen that in your career?

- Never. There's no way.

- Investigators are taking a second look at the death

of a Paulding County mother.

Her husband says it's suicide,

but investigators are now calling the death questionable.

[dramatic music]

- Tonight I spoke with the husband, Andy Turner.

He says that he was not aware the investigation

was being called questionable.

Meanwhile, Paulding County investigators say

they don't have a specific person of interest.

They say, at this point,

everyone is being considered a person of interest.

- Even though there were a lot of serious questions

about this case from the very beginning,

the investigation seems to have stalled out.

And so we've been working really hard

to get law enforcement to talk to us

about what the current status of Heather's case is.

And we were finally able to get

the Paulding County Sheriff's Office

public information officer

to agree to give us an on-camera statement.

And then we got a text.

[line rings]

- This is Ashley. - Hey, Sergeant, how are you?

- So I have some bad news.

Our detectives have said that they want the GBI

to respond to you guys instead of me.

I'm sorry that it worked out this way.

I thought that we had all our Is dotted and Ts crossed,

but what I had figured out got overruled, so...

- Did they give a reason why they'd prefer to handle it?

- No, they didn't. And I really don't know.

- Are they worried at all about sort of

jeopardizing the investigation?

Are there active things happening right now?

- I mean, you guys are smart enough to know

that there's obviously some concern

about the way this situation occurred.

And so it's not just an open-and-shut case.

If it was, it would've been shut years ago.

- You know, the case has been open for five years.

I'm wondering what other evidence

you guys are still looking for.

- Well, not necessarily looking for per se,

but, you know, analyzing what was there

and interviewing with all the individuals,

trying to make a determination on what took place.

All I can do is what they'll allow me to do.

And I can only release what they'll allow me to release.

- All right, bye, now. - All right, bye-bye.

♪ ♪

- So the GBI has gotten back to us right away,

and we have an email from them saying,

"This particular case has been given to the DA's Office."

So what we have is the Sheriff's Department saying,

"No, we can no longer give you an on-camera statement

because this is now in the hands of the GBI."

We have the GBI saying,

"We've concluded our investigation

and handed it off to the DA."

In the meantime, Heather's friends and family

have been living in limbo,

and they deserve the answers that are in this investigation.

♪ ♪

- I've been waiting a long time to talk about this.

Heather was my best friend and the love of my life.

And I know the truth about what happened to her,

and it's been covered up,

and it's time that the truth comes to light.

- In 2016, after years of being a stay-at-home mom,

Heather got a job at the probate court,

which is where her mother-in-law,

Pam Turner, also worked.

We are gonna meet with Robb Herbert.

He was a coworker of Heather's,

and he should be able to give us a lot of information

because she was confiding things in him

during those last few weeks of her life.

Robb?

- Hi, nice to meet you. - Yeah, how are you?

- I'm doing. I'm all right.

- Yeah. Oh, man, there's a lot to go through here.

- Yeah.

- In 2016, you're working in the probate office.

- Mm-hmm.

- At what point do you meet Heather Turner?

- Summer of 2016,

that's when she first came to work in the office.

We became really close, really good friends from the get-go.

She was very sweet and kind,

and she had a very giving personality.

She was not closed off.

We liked the same kind of movies, music.

The only thing is, you know, she loved country music

and I hate country music,

and I said, "Oh, you're listening to that trash."

And she was just like, "Oh, shut up."

And I said, "Well, you know what, if you love it,

"I'll listen to it.

I would listen to country music all day if you like it."

- Was that your way of flirting with her?

- Yeah, yeah, it was a flirtatious thing, yeah.

- You and Heather are buddies,

but you clearly have a crush on her.

- I knew she was married, and I'm just not

that kind of person.

It was what it was.

- So what changed?

- There's one day in particular

where she looked very down,

and I noticed she just had this look on her face.

I asked her, I said, "Is...I mean, what's going on?

Is everything okay?"

She's just like, "I just... I just need to hold you."

And I was just like, "Okay, okay."

And I said, "What's going on?"

And she was just crying.

After that day, we started emailing each other.

We would meet up in the jury deliberation room

every day for lunch.

But even at that point, it was just a flirtation.

- What did you know about her marriage?

Did she, as your friend,

confide in you about her home life?

- She would just be like, "You have no idea, Robb.

He's out of his mind."

She started confiding in me

and telling me that she wasn't married.

- What?

- And I said, "What do you mean?"

She said, "I've never taken vows with him."

She said he falsified the name of the minister

who was going to marry them

and he turned it in to probate court

and it got filed and legally binding document.

And then it just...it kind of went into hyper-speed,

where we were talking about the future

and just, we're gonna be together.

But then Andy got access to all of our emails.

Heather told me, "Oh, all hell has broken loose in the office,

"Andy he's over here. He's trying to get me fired.

"He's mad. He's accusing me of, you know,

"sleeping with you or sleeping with an attorney

or telling me I'm doing all of this stuff."

- Did you receive a call from Andy?

- Yes, mm-hmm.

He said specifically that, "Oh, just to let you know,

"this whole thing with you and Heather is a lie.

"We're just doing this to screw with you.

"This is how we have our fun.

"We laugh our asses off at you about this

"because Heather's just toying with you

and she's playing with you. This is not real."

- That's an explosive situation.

- I knew he was full of [bleep],

but I let him get to me.

- It got in your head. - It did.

I got to work that morning and I was fuming.

Heather was crying and she was shaking

and she was in a panic.

And then I immediately sort of asked her, I said,

"Is this all a game to you?"

And she just said, "No, no, this is what he does.

"He's trying to make you hate me.

"This morning, he was 7:00 drinking tequila.

And he had a gun."

I told her she needed to get a restraining order.

She said, "A restraining order's not gonna do any good.

"He knows too many people. It's not gonna matter.

It's not gonna keep him away from me."

And I kept telling her,

"Heather, he's dangerous.

You're not safe."

- Heather called me a couple of times and said,

"He's beating me, he's beating me, come get me."

And before I could get there, she called me back crying,

"He says he's gonna stop.

"Don't come, Aunt Cici, don't come.

If you come, you're just gonna make it worse on me."

One time, Heather's son was over at Heather

and Andy's house with their children for the weekend,

and when Heather brought the son back to her ex-husband,

he took off his clothes to give him a bath,

and there bruises were all over his body.

He immediately took him to the emergency room.

The police got involved.

Andy said that he played football with him.

It got a little rough.

And Heather ended up making an agreement

that Heather's ex-husband would keep

sole custody of the child

so that he would be protected from Andy.

Does that demonstrate how much she loved him

or how he's brainwashed her?

I don't know.

[dramatic music]

- What happens right after that?

Do you continue making plans to leave together?

- Yeah, she was still very dedicated

to getting out of there and moving things forward with us.

That day started off like any normal day at work,

but then we got called into the judge's office

because our emails had been pulled.

All of our dirty laundry, so to speak,

was put out in the open.

Judge was furious at us,

told us, "I'm gonna expect that both of you

are going to resign tomorrow."

I told Heather, "I love you.

"That's important to me.

"I don't care about this job.

We can just quit. Let's just leave."

Read this. This is May 3rd.

She's dead May 4th.

- Mm-hmm, it's 12 hours earlier.

- Yeah.

- Can you tell me about this letter?

- Yes, this is the letter that Heather wrote me

on May the 3rd,

"To briefly attempt a reply to your letter,

"I love you.

"I understand that you're afraid of being hurt,

"but please don't ever doubt how I feel about you.

"If I didn't see a future with you,

"I wouldn't waste your time.

"In you, I have found a love that I never knew existed.

"I dream constantly of where life could take us.

"Robbie, I honestly can't imagine life without you.

"Please, always know I love you wholeheartedly

and have no reservations about us."

And, you know, she gave that to me,

and that's the last thing I have from her.

Does that sound like the letter of a woman

who's gonna kill herself the next morning?

- No. - She didn't take her own life.

She wasn't depressed.

She was looking forward to getting away from him.

- At this point, we have so many questions

that can only be answered by Andy Turner.

And so we have reached out to him

in hopes of talking to him, but this morning,

one of our producers gets a message from him.

And so I'm gonna call him.

[line rings]

- Hi, Andy. This is Hilarie Burton Morgan.

I'm grateful that you've been in touch with our producers.

- Well, I would love to hear your side of it

and be able to put that out there.

You mentioned that you're aware that we're here.

- Who told you that?

- Okay.

- Yeah.

- Is that what she told you, that she was being harassed?

- Why do people in this town say that you killed Heather?

- Do you feel frustrated that law enforcement

has left you in limbo like this?

- Against you?

- The coroner's report is still unresolved

and it does not check a box,

whether it's suicide or homicide.

And until that happens, people are gonna continue to talk.

So can you tell me a little bit

about what you're doing to try to get that resolution?

- Did you...I'm sorry, did you say Lindsey?

- Okay, right, right.

- Oh, you know Lindsey.

- Well, one of those things that people keep bringing up

is the fact that the bullet was never recovered.

Do you know what that's about?

- I mean, it seems like there's simple stuff that happens

at every scene that should have been easy to figure out here.

- The abuse that Heather reported

to friends and loved ones,

what can you tell me about that?

- She definitely, like, wrote about it in emails.

Did you read those emails?

[dramatic music]

♪ ♪

- There are photos of her son's battered body.

And so if you could walk me through that.

- Are there records that we can take a look at just on our end

to make sure we're not

portraying anything inaccurately?

- I thought the court took her son out of your home

and wouldn't let him go back.

- I mean, there's a court... there's documents,

Andy, that it went through the court.

- If this was resolved and it was finally...

you know, if the Sheriff's Department,

if the coroner finally checked a box,

then this would resolve itself for you?

- Mm-hmm.

- Well, look, if you could reach out to your lawyers

and let them know this production would love

to have some on-camera time with you.

- Great.

- Yeah, thank you. Bye.

- All right, bye-bye.

- [sighs]

♪ ♪

If I were him and the whole town thought I was a murderer,

I would be on the police's ass, like,

"Disclose this information, show the autopsy,

"close the case, call it a suicide

so that my kids can leave the house."

[dramatic music]

- Andy's story as to why Heather's case is still open

and has not been declared a suicide

is that there's a conspiracy against him.

But meanwhile, you have all these members of the community

who firmly believe her death was not a suicide.

And they point to Andy's own actions right after

Heather's death as further proof of their suspicions.

- A nanny's allegations against a former youth pastor.

Meantime, police are investigating

his wife's death.

- I was lonely, and she was there.

- Within a couple weeks after Heather's death,

Andy started dating Christy Chupp,

Heather and Andy's nanny.

She lived in the home with Andy, kind of raised kids,

dressed matching outfits with Lexi,

and started their new family, and it wasn't long

until Andy began abusing her as well.

- I am setting a compliance hearing.

- A Paulding County judge has now granted Chupp

a permanent restraining order against Turner.

- He choked me and was choking me really hard

and said that he could kill me right now.

- He was putting these children who still haven't healed

through new relationships and all of that chaos

right after Heather had died.

- He had me laying on my stomach one time

and he told me I should hold Heather's ashes.

That way, he could be having sex with both of us.

- We asked him about that allegation specifically.

- She told you that? - Yes.

- Are you serious? - Yes.

- Wow, all right.

- In court listening to the proceedings

were the deputies investigating

the death of Heather Turner,

the former youth pastor's wife.

- Why the district attorney at that time,

which was Dick Donovan, did not investigate this,

I cannot answer that question.

But this is Paulding County, Georgia.

Everybody knows everybody.

[line rings]

- Your call has been forwarded

to an automated voice messaging system.

- We have gotten more information from the GBI.

They have now informed us that they turned over

their investigation in December of 2019.

So the Paulding County DA has had it for years.

- At the tone, please record your message.

- Now, the DA who was in charge at that time, Dick Donovan,

was subsequently charged with unprofessional conduct

and dismissed,

and the new DA was only recently officially appointed

by the governor in March of 2022.

[line beeps]

Hi, Mr. Rollins.

My name is Hilarie Burton Morgan,

and I'm in town with a production from Sundance.

We are covering the Heather Turner case,

and I would so appreciate any help on your end.

If this was a suicide, it would be so easy to open up

that file, see the GBI's determination,

and say, "Guys, case closed, it's a suicide."

The fact that they haven't done that

makes me question what is in that investigation.

- I want the truth.

If it's a suicide, call it a suicide.

Close the case.

Let's all get on with our lives

and start maybe healing our hearts.

But they can't call it a suicide because it was not.

- In the 911 call, he talks about Lexi being asleep

and nobody knows what's going on except for him.

- So on the news, Lexi walked in right after it all happened.

She seen her mother laying there.

- My daughter and I heard a noise and ran to the door,

and that's what we found.

- The stories don't match.

- And then there's this

nearly 12 minutes into the 911 call.

- Turner says two minutes before he dialed 911,

he called his parents, who lived ten minutes away.

- Andy called his parents before he called 911?

That doesn't make sense.

- If I came home and found my wife in that condition,

the first thing I would do: call 911.

- The coroner's report says Turner was found naked,

her hair still wet.

- I question the entire shower scenario.

Why even take a shower if you know what your intent is?

- I'm gonna write, "I'm sorry, I love you,"

and then shower and then commit suicide.

Or wait, did I shower and then write the note?

Like, this doesn't work.

- If someone's gonna shoot suicide,

normally they're gonna put the gun up to their temple.

Heather's case, the entry wound was up here.

There's no way to get your finger in a trigger, inside,

and turn that muzzle.

It would be impossible.

Also, where's the bullet, buddy?

Where's the bullet?

- No bullet was recovered.

Also, it noted that there was alcohol present

on one of the nightstands in the bedroom,

and a wall near the toilet had appeared to be washed.

- The crime scene was not processed properly.

Things got cleaned.

Like, if it's suicide,

don't touch a thing.

Get 'em in here. Let's prove this.

It's in everyone's best interest.

- Okay, we have heard back from the DA,

and I'm even more confused.

He said it's not true that law enforcement

has concluded their investigation.

He says that the case is still open

and that he's just there to support

investigators' efforts.

And so we're right back at square one.

Everyone tells us to go talk to somebody else.

- I'm very concerned that this will be shelved until we die

and then they'll close the case

when there's no more Team Heather.

- Everyone surrounding this case

says that they want answers:

Heather's family, members of the community.

Andy Turner says that he can't live a normal life

with this hanging over his head.

And the fact that all these years later,

it's just sitting there,

it is a disservice to this community,

it's a disservice to Heather's loved ones,

and it's a disservice to Heather.