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1
00:00:04,522 --> 00:00:05,855
.
2
00:00:05,856 --> 00:00:08,976
- So the doctor says we can
freeze it or we can leave it,
3
00:00:09,042 --> 00:00:11,545
you know,
but it's totally benign.
4
00:00:11,645 --> 00:00:14,506
And I'm like, Doc,
I've had this my whole life,
5
00:00:14,573 --> 00:00:19,803
and holy "moley,"
I'd miss him if he was gone.
6
00:00:19,836 --> 00:00:22,656
[laughs]
7
00:00:22,689 --> 00:00:25,584
Anyway, one Moscow mole.
8
00:00:25,684 --> 00:00:28,812
Oh, I mean mule.
9
00:00:28,845 --> 00:00:33,300
Hey, maybe that's what made me
think of this, you know?
10
00:00:33,333 --> 00:00:34,701
You can touch it if you want.
11
00:00:34,768 --> 00:00:36,770
- Gabby.
12
00:00:36,771 --> 00:00:38,596
Do you have any tops
with long sleeves?
13
00:00:38,597 --> 00:00:39,840
- What?
14
00:00:39,873 --> 00:00:43,610
Because I showed them
Moley Ringwald?
15
00:00:43,611 --> 00:00:45,444
- Hey, maybe that's what
made me think about it.
16
00:00:45,445 --> 00:00:46,680
[laughs]
17
00:00:46,747 --> 00:00:49,483
Steve, how are we coming along
with the new menus?
18
00:00:49,484 --> 00:00:51,517
Because these old ones
are looking pretty ratty.
19
00:00:51,518 --> 00:00:52,518
- Well, as you know,
20
00:00:52,519 --> 00:00:54,278
we've always used
Jimmy's Paper Palace
21
00:00:54,279 --> 00:00:56,022
because you like to support
local businesses,
22
00:00:56,023 --> 00:00:57,657
and I like to be treated
like a prince.
23
00:00:57,658 --> 00:00:59,159
- Uh-huh.
24
00:00:59,226 --> 00:01:00,627
- So I called Jimmy Sr.,
25
00:01:00,628 --> 00:01:01,894
even though he turned
the business over
26
00:01:01,895 --> 00:01:03,163
to his son, Jimmy Jr.,
27
00:01:03,164 --> 00:01:04,722
because Senior started
the business,
28
00:01:04,723 --> 00:01:07,334
and Junior is not
a people person.
29
00:01:07,467 --> 00:01:08,517
- Right.
30
00:01:08,568 --> 00:01:12,698
- Anyway,
turns out the business closed.
31
00:01:12,731 --> 00:01:13,840
- Because of Jimmy Jr.?
32
00:01:13,907 --> 00:01:16,276
- No, COVID.
- Oh.
33
00:01:16,343 --> 00:01:18,278
- But I'm sure
Junior didn't help.
34
00:01:18,279 --> 00:01:19,895
Have I told you about
his gambling problem?
35
00:01:19,896 --> 00:01:22,199
- Steve.
36
00:01:22,200 --> 00:01:23,916
Are we getting
new menus or what?
37
00:01:23,917 --> 00:01:26,520
- Tomorrow, Ms. Busy.
38
00:01:26,586 --> 00:01:28,789
- Thank you.
39
00:01:28,855 --> 00:01:30,023
Now what?
40
00:01:30,057 --> 00:01:33,126
- Emmett refuses to cook
this steak medium-well.
41
00:01:33,193 --> 00:01:34,361
- Emmett.
42
00:01:34,461 --> 00:01:35,796
- The cow's already dead.
43
00:01:35,896 --> 00:01:38,098
I'm not going to humiliate it.
44
00:01:42,769 --> 00:01:46,873
- OK, everybody, Happy Checks
this afternoon in my office.
45
00:01:46,907 --> 00:01:47,975
- [groans]
46
00:01:48,075 --> 00:01:49,501
- Ooh, Happy Checks.
47
00:01:49,502 --> 00:01:50,601
That sounds fun.
48
00:01:50,602 --> 00:01:52,145
- They're not.
49
00:01:52,212 --> 00:01:53,939
They're performance reviews.
50
00:01:54,006 --> 00:01:58,151
I'd call them Unhappy Checks,
but nobody would show up.
51
00:01:58,218 --> 00:02:00,988
- Well,
I'm not prepared for that.
52
00:02:00,989 --> 00:02:02,655
- Oh, honey,
you don't have to be.
53
00:02:02,656 --> 00:02:05,492
There's no reason for everybody
hating both of us.
54
00:02:05,559 --> 00:02:07,249
- No, I should be
in there with you.
55
00:02:07,327 --> 00:02:08,895
We're co-owners.
56
00:02:08,896 --> 00:02:11,464
That means we share everything,
even the unpleasant stuff.
57
00:02:11,465 --> 00:02:12,515
- OK, fine.
58
00:02:12,532 --> 00:02:14,534
But remember,
when they get mad,
59
00:02:14,634 --> 00:02:17,237
sticks and stones
may break your bones.
60
00:02:17,304 --> 00:02:20,265
- But words will never hurt me.
61
00:02:20,298 --> 00:02:24,311
- No, I'm telling you,
they have sticks and stones.
62
00:02:30,384 --> 00:02:34,755
- ? Sometimes it feels
like a big ol' fight ?
63
00:02:34,788 --> 00:02:36,957
? To get through the day ?
64
00:02:36,958 --> 00:02:38,657
? And sleep on
through the night ?
65
00:02:38,658 --> 00:02:40,719
? But here
you'll find a place ?
66
00:02:40,819 --> 00:02:44,097
? That'll surely
lift your spirits ?
67
00:02:44,164 --> 00:02:49,302
? You belong
at Happy's Place ?
68
00:02:49,336 --> 00:02:52,973
- So how often do we do these
Happy Check review thingies?
69
00:02:53,040 --> 00:02:54,166
- Oh, not often.
70
00:02:54,167 --> 00:02:55,207
It's kind of like flossing.
71
00:02:55,208 --> 00:02:58,445
You only do it
when you need it.
72
00:02:58,478 --> 00:03:01,548
- That's not how
flossing works at all.
73
00:03:01,648 --> 00:03:03,750
I don't know,
it just feels so weird
74
00:03:03,850 --> 00:03:06,053
criticizing people
who are like family.
75
00:03:06,119 --> 00:03:07,287
- Well, sometimes,
76
00:03:07,320 --> 00:03:09,250
Mama and Daddy
have to yell at the kids
77
00:03:09,256 --> 00:03:12,150
for peeing
in the tomato plants.
78
00:03:13,827 --> 00:03:16,329
- Nobody here
is doing that, right?
79
00:03:16,363 --> 00:03:20,100
- Nah, but I had a cousin that
did get in trouble for that.
80
00:03:20,200 --> 00:03:22,994
We stopped eating
salads at their house.
81
00:03:24,838 --> 00:03:26,673
- OK, eww.
82
00:03:26,707 --> 00:03:29,643
We're not actually going to
yell at them, though, are we?
83
00:03:29,676 --> 00:03:30,811
- Oh, of course not.
84
00:03:30,844 --> 00:03:32,112
Well, maybe Emmett.
85
00:03:32,179 --> 00:03:34,314
Iron sharpens iron.
86
00:03:34,347 --> 00:03:35,727
But you don't have to be here.
87
00:03:35,774 --> 00:03:37,209
I mean, offer still stands.
88
00:03:37,275 --> 00:03:39,720
- No, we're in this
together, OK?
89
00:03:39,820 --> 00:03:41,488
So who's up first?
- OK.
90
00:03:41,621 --> 00:03:42,889
Steve, you're up.
91
00:03:44,549 --> 00:03:48,495
- I got you a little gift
92
00:03:48,528 --> 00:03:50,188
just because I'm a nice person
93
00:03:50,222 --> 00:03:54,101
who likes doing nice things
for other nice people.
94
00:03:54,167 --> 00:03:55,836
- Uh-huh.
95
00:03:55,969 --> 00:03:57,129
- That's sweet.
96
00:03:57,195 --> 00:03:58,405
Are they for both of us?
97
00:03:58,472 --> 00:04:00,574
- OK.
98
00:04:02,976 --> 00:04:04,945
- Steve, when we
ask you questions,
99
00:04:05,045 --> 00:04:07,347
you answer
with way too many details.
100
00:04:07,380 --> 00:04:08,807
- OK, if I may defend myself-
101
00:04:08,907 --> 00:04:11,143
- You may not.
102
00:04:11,209 --> 00:04:12,519
Just knock it off, OK?
103
00:04:12,552 --> 00:04:15,046
- [scoffs]
Fine.
104
00:04:15,080 --> 00:04:16,189
You know what?
105
00:04:16,323 --> 00:04:18,884
These are for nice people.
106
00:04:18,917 --> 00:04:21,094
- You bet.
Tell Emmett he's up.
107
00:04:21,161 --> 00:04:23,630
- Mm!
108
00:04:23,730 --> 00:04:24,780
- [laughs]
109
00:04:24,831 --> 00:04:26,199
- Yikes.
110
00:04:26,266 --> 00:04:27,701
That was a little rough.
111
00:04:27,702 --> 00:04:29,101
- What are you talking about?
112
00:04:29,102 --> 00:04:31,538
- I mean, you just tossed it
out there.
113
00:04:31,539 --> 00:04:33,172
"Hey, Steve, we have a problem
with you.
114
00:04:33,173 --> 00:04:35,041
Here it is."
[retching]
115
00:04:35,075 --> 00:04:39,062
- [laughs]
116
00:04:39,063 --> 00:04:40,104
He's a big boy.
117
00:04:40,105 --> 00:04:41,615
He'll be fine.
118
00:04:48,788 --> 00:04:51,583
- Here. I got you these.
119
00:04:53,618 --> 00:04:56,763
Completely independent
of Steve.
120
00:04:56,797 --> 00:04:59,366
- Emmett, you need to stop
hooting and hollering
121
00:04:59,466 --> 00:05:01,701
at the customer
whenever they order food
122
00:05:01,802 --> 00:05:03,270
in a way you don't like.
123
00:05:03,336 --> 00:05:07,032
- Well, if I don't yell,
how are they going to know?
124
00:05:07,132 --> 00:05:08,182
- They won't.
125
00:05:08,208 --> 00:05:09,958
They'll eat the food
they ordered
126
00:05:09,976 --> 00:05:11,344
without your opinion.
127
00:05:11,345 --> 00:05:13,137
They'll pay for it,
and we'll call it
128
00:05:13,138 --> 00:05:15,807
a restaurant.
129
00:05:15,874 --> 00:05:17,017
- Fine.
130
00:05:17,117 --> 00:05:19,319
- And we know
it will be delicious,
131
00:05:19,386 --> 00:05:21,922
because you're
such a great chef.
132
00:05:21,988 --> 00:05:26,626
Keep up the good work, soldier.
133
00:05:26,693 --> 00:05:28,161
- War is hell.
134
00:05:30,480 --> 00:05:32,616
- What was that all about?
135
00:05:32,649 --> 00:05:33,934
- A compliment.
136
00:05:34,000 --> 00:05:37,771
I'm not surprised
you didn't recognize it.
137
00:05:37,772 --> 00:05:39,338
- Do you have a problem
with the way
138
00:05:39,339 --> 00:05:40,506
I'm doing these reviews?
139
00:05:40,507 --> 00:05:43,068
- You know,
as a matter of fact, I do.
140
00:05:43,134 --> 00:05:44,544
You're upsetting people.
141
00:05:44,611 --> 00:05:48,148
- Nobody likes criticism,
but we get over it.
142
00:05:48,149 --> 00:05:49,515
Just like I'm going
to get over the way
143
00:05:49,516 --> 00:05:53,019
you're talking to me right now.
144
00:05:53,020 --> 00:05:55,754
- If you compliment someone
before you criticize them
145
00:05:55,755 --> 00:05:58,642
and then end with a compliment,
people tend to take
146
00:05:58,675 --> 00:06:00,518
the criticism much better.
147
00:06:00,519 --> 00:06:02,027
It's called
a compliment sandwich,
148
00:06:02,028 --> 00:06:03,129
and it totally works.
149
00:06:03,263 --> 00:06:05,098
Tons of studies say so.
- Mm-hmm.
150
00:06:05,165 --> 00:06:06,324
Seriously?
151
00:06:06,325 --> 00:06:08,259
Who are these people
doing these studies?
152
00:06:08,260 --> 00:06:11,037
Because they sound like
a bunch of whiny babies to me.
153
00:06:11,104 --> 00:06:13,840
- Can we just try my way,
please?
154
00:06:13,874 --> 00:06:16,176
You know, if it works,
isn't it worth it
155
00:06:16,243 --> 00:06:20,280
taking a little extra time to
spare someone else's feelings?
156
00:06:20,281 --> 00:06:22,514
- Fine, but if it doesn't work,
I'm sending you
157
00:06:22,515 --> 00:06:24,843
some of my cousin's tomatoes.
158
00:06:28,657 --> 00:06:29,989
.
159
00:06:29,990 --> 00:06:31,675
[upbeat music]
160
00:06:31,708 --> 00:06:33,159
- So how'd your review go?
161
00:06:33,193 --> 00:06:36,196
- Well, apparently I take
too long to give answers
162
00:06:36,263 --> 00:06:38,832
to very simple questions.
163
00:06:38,965 --> 00:06:40,600
But details are necessary.
164
00:06:40,601 --> 00:06:42,293
Without them,
you have no context.
165
00:06:42,294 --> 00:06:44,136
Without context,
you don't have understanding.
166
00:06:44,137 --> 00:06:47,374
And without understanding,
you have nothing.
167
00:06:47,407 --> 00:06:50,310
- Well, I guess they'd rather
live in ignorance.
168
00:06:50,410 --> 00:06:51,861
- Thank you.
169
00:06:51,895 --> 00:06:53,213
How'd yours go?
170
00:06:53,214 --> 00:06:55,481
- Well, I'm not supposed
to complain about customers
171
00:06:55,482 --> 00:06:57,909
who are idiots.
172
00:06:57,976 --> 00:06:59,185
- What?
173
00:06:59,186 --> 00:07:01,145
You worked really hard
on your recipes.
174
00:07:01,146 --> 00:07:02,521
You're entitled to get upset
175
00:07:02,522 --> 00:07:04,290
when someone doesn't
appreciate them.
176
00:07:04,291 --> 00:07:06,821
- And you should be able
to talk as much as you want,
177
00:07:06,860 --> 00:07:09,512
because you're
a funny little guy.
178
00:07:11,231 --> 00:07:14,718
- And you're a tall man
who speaks the truth.
179
00:07:14,751 --> 00:07:16,052
- Aww.
180
00:07:16,086 --> 00:07:20,640
Are the baby's feelings hurt
after a little criticism?
181
00:07:20,740 --> 00:07:24,069
Let me play you a sad song
on the world's smallest cello.
182
00:07:30,784 --> 00:07:33,954
- Um, you're supposed to play
the world's smallest violin.
183
00:07:34,054 --> 00:07:36,956
That looks like
you're brushing your knees.
184
00:07:36,957 --> 00:07:38,791
- Well, I don't know
how to play the violin,
185
00:07:38,792 --> 00:07:40,693
because my mom said
playing the violin
186
00:07:40,694 --> 00:07:43,897
would make me look
like a giant.
187
00:07:43,964 --> 00:07:45,464
- Well, we're not being babies.
188
00:07:45,465 --> 00:07:46,733
We can take criticism.
189
00:07:46,766 --> 00:07:49,861
- Yeah, we just don't like it.
190
00:07:49,928 --> 00:07:52,255
- You want me to give you
a little advice?
191
00:07:52,288 --> 00:07:54,074
- No.
192
00:07:54,207 --> 00:07:57,469
- Always expect the worst.
193
00:07:57,470 --> 00:07:59,645
You can't get too low
if you're already living
194
00:07:59,646 --> 00:08:02,215
in the basement, baby.
195
00:08:02,315 --> 00:08:05,518
- Listen to Yo-Yo Ma.
196
00:08:05,618 --> 00:08:07,278
- Gabby, you're up.
197
00:08:07,312 --> 00:08:10,123
- All right, MacAllister.
198
00:08:10,190 --> 00:08:12,117
Give it to me straight.
199
00:08:12,150 --> 00:08:13,626
I can take it.
200
00:08:13,693 --> 00:08:16,613
I warmed up earlier
by FaceTiming my mom
201
00:08:16,646 --> 00:08:19,699
with no makeup.
202
00:08:20,467 --> 00:08:23,620
- Actually, Gabby, Isabella
will be leading your review.
203
00:08:23,653 --> 00:08:24,829
- Ah.
204
00:08:24,896 --> 00:08:27,966
OK, Sanchez,
hit me where it hurts.
205
00:08:28,166 --> 00:08:31,994
- Gabby, you are
one of the best bartenders
206
00:08:31,995 --> 00:08:33,179
I've ever seen.
207
00:08:38,418 --> 00:08:40,845
- OK.
208
00:08:40,912 --> 00:08:43,415
- The customers love you.
The staff loves you.
209
00:08:43,515 --> 00:08:44,791
I mean, even the mean guy
210
00:08:44,924 --> 00:08:47,310
who delivers the beef
loves you.
211
00:08:47,343 --> 00:08:50,313
- Well, you know,
he's not so bad
212
00:08:50,346 --> 00:08:52,336
once you figure out
which eye to look at.
213
00:08:53,132 --> 00:08:56,802
- You're a valuable part
of this team.
214
00:08:56,803 --> 00:09:01,491
And we are so, so lucky and so,
so grateful to have you.
215
00:09:01,524 --> 00:09:05,370
- Wow.
216
00:09:05,437 --> 00:09:08,940
OK, this is
the best day of my life.
217
00:09:09,040 --> 00:09:10,483
Thank you, guys.
218
00:09:10,517 --> 00:09:11,684
- Hang on.
219
00:09:11,718 --> 00:09:13,887
You haven't finished
your sandwich yet.
220
00:09:16,114 --> 00:09:17,549
- What?
221
00:09:17,615 --> 00:09:20,560
- There is one thing
we'd like you to work on.
222
00:09:20,660 --> 00:09:24,097
We feel that sometimes
you tend to overshare
223
00:09:24,164 --> 00:09:26,199
a little with the customers.
224
00:09:26,266 --> 00:09:29,002
- [scoffs]
Overshare?
225
00:09:29,035 --> 00:09:32,705
How do I overshare?
226
00:09:32,772 --> 00:09:34,882
- Well, like that time
a customer ordered
227
00:09:34,941 --> 00:09:37,777
a Reuben sandwich,
and you told them how you dated
228
00:09:37,844 --> 00:09:40,013
a circus clown named Reuben,
229
00:09:40,146 --> 00:09:44,084
who dumped you
at a Greyhound bus station.
230
00:09:44,150 --> 00:09:46,586
- He claimed there was
no room in his car,
231
00:09:46,653 --> 00:09:50,256
and everyone knows
that is a lie!
232
00:09:50,323 --> 00:09:54,127
- Time to slap on
that other piece of bread.
233
00:09:54,128 --> 00:09:56,762
- But what we really want you
to carry away from here
234
00:09:56,763 --> 00:10:01,226
is that you are a vital piece
of the Happy's Place family.
235
00:10:02,869 --> 00:10:06,206
- Still the best day
of your life?
236
00:10:06,239 --> 00:10:08,141
- OK. I'm confused.
237
00:10:08,208 --> 00:10:11,444
You complimented me,
then you criticized me,
238
00:10:11,511 --> 00:10:13,563
but then
you complimented me again.
239
00:10:13,596 --> 00:10:16,216
- Exactly, yes.
240
00:10:16,249 --> 00:10:19,118
- Why are you playing
with my mind?
241
00:10:22,438 --> 00:10:25,124
You lowered my defenses,
so I wasn't prepared
242
00:10:25,225 --> 00:10:28,253
when you kicked me
between the cello holders.
243
00:10:34,434 --> 00:10:36,304
- And here I thought
gluten-free was
244
00:10:36,361 --> 00:10:40,039
the worst kind of sandwich.
245
00:10:40,106 --> 00:10:41,241
- Liver and onions.
246
00:10:41,274 --> 00:10:42,867
No onions?
247
00:10:42,967 --> 00:10:44,978
Are you nuts?
248
00:10:45,044 --> 00:10:46,813
Liver needs help.
249
00:10:46,880 --> 00:10:49,749
- It's wrong,
but you can't say anything.
250
00:10:49,816 --> 00:10:51,918
Are we suddenly
supposed to not care?
251
00:10:52,051 --> 00:10:54,888
This is insanity.
252
00:10:54,954 --> 00:10:56,881
- Man, I cannot believe them.
253
00:10:56,948 --> 00:10:58,216
- What? What'd they say?
254
00:10:58,316 --> 00:11:02,262
- Well, after emotionally
waterboarding me,
255
00:11:02,295 --> 00:11:06,224
they said that I overshare
with the customers.
256
00:11:06,225 --> 00:11:07,299
- [scoffs]
- [scoffs]
257
00:11:07,300 --> 00:11:09,302
- You? Oversharing?
258
00:11:09,369 --> 00:11:12,906
Did they mean overcaring?
259
00:11:13,006 --> 00:11:15,008
- You are not just a bartender.
260
00:11:15,074 --> 00:11:18,645
You're a therapist,
a psychic, a minister.
261
00:11:18,678 --> 00:11:23,182
Your personal stories
have probably saved lives.
262
00:11:23,283 --> 00:11:26,186
- Maybe pull it back
a little bit.
263
00:11:26,187 --> 00:11:28,287
- Hey, can you guys
keep it down in there?
264
00:11:28,288 --> 00:11:30,156
The customers can
hear you out here.
265
00:11:30,157 --> 00:11:31,248
- Oh, really?
266
00:11:31,249 --> 00:11:32,825
Well, don't tell the bosses,
267
00:11:32,892 --> 00:11:35,395
or it'll end up
on my next Happy Check.
268
00:11:35,495 --> 00:11:36,629
- What do you mean?
269
00:11:36,630 --> 00:11:38,330
- Well, Takoda,
I can't help but notice
270
00:11:38,331 --> 00:11:40,567
that you were not called
into the office.
271
00:11:40,667 --> 00:11:42,652
Why?
Is that because you're perfect?
272
00:11:42,685 --> 00:11:45,029
- Or because you're a spy?
273
00:11:45,096 --> 00:11:46,172
- What?
274
00:11:46,239 --> 00:11:47,999
I'm not a spy.
275
00:11:48,032 --> 00:11:52,145
- Well, well, well,
look who thinks he's perfect.
276
00:11:52,178 --> 00:11:54,272
- Well, I don't think
I'm that either.
277
00:11:54,372 --> 00:11:55,773
I'm just like you guys.
278
00:11:55,873 --> 00:11:57,283
I've got tons of flaws.
279
00:11:57,383 --> 00:11:59,118
- Name one.
280
00:11:59,185 --> 00:12:02,188
- Well, one time I-
281
00:12:02,189 --> 00:12:03,655
- Uh-uh-
- One time you what?
282
00:12:03,656 --> 00:12:05,490
You couldn't come up
with a lie fast enough?
283
00:12:05,491 --> 00:12:08,094
- Yeah.
284
00:12:08,161 --> 00:12:11,981
- Sorry, Undercover Boss,
but I ain't signing a waiver.
285
00:12:14,892 --> 00:12:16,336
- You guys gotta help me.
286
00:12:16,402 --> 00:12:18,137
I need a Happy Check.
287
00:12:18,204 --> 00:12:19,672
A bad one.
288
00:12:19,772 --> 00:12:21,441
- What's gotten into you?
289
00:12:21,541 --> 00:12:23,411
- Everyone's ticked off
at you guys,
290
00:12:23,443 --> 00:12:25,345
and they think I'm a spy.
291
00:12:25,478 --> 00:12:26,871
- A spy?
292
00:12:26,904 --> 00:12:28,181
That's crazy.
293
00:12:28,214 --> 00:12:30,683
If anything,
you're a teacher's pet.
294
00:12:30,817 --> 00:12:31,867
- Keep it down.
295
00:12:31,884 --> 00:12:33,019
They might hear you.
296
00:12:33,119 --> 00:12:34,254
- Wait, hold on.
297
00:12:34,320 --> 00:12:36,990
What do you mean
everyone's ticked off at us?
298
00:12:37,090 --> 00:12:38,992
- I don't know if I should say.
299
00:12:38,993 --> 00:12:39,992
- Why not?
300
00:12:39,993 --> 00:12:42,195
They already think
you're a spy.
301
00:12:42,228 --> 00:12:43,763
- Oh, man.
302
00:12:43,830 --> 00:12:46,891
This must be why James Bond
doesn't have any friends.
303
00:12:49,535 --> 00:12:51,704
- Whoa, whoa.
Where are you going?
304
00:12:51,771 --> 00:12:53,339
- I'm going to go talk to them.
305
00:12:53,439 --> 00:12:55,274
I don't want them upset.
306
00:12:55,275 --> 00:12:57,075
I think if I explained
to Steve and Emmett
307
00:12:57,076 --> 00:13:00,013
that their reviews weren't
as bad as you made them sound,
308
00:13:00,014 --> 00:13:01,079
they'll feel better.
309
00:13:01,080 --> 00:13:03,149
- So you think
this is all my fault?
310
00:13:03,216 --> 00:13:06,085
How do you explain
Gabby's reaction?
311
00:13:06,152 --> 00:13:08,680
- Can we ever explain
Gabby's reactions?
312
00:13:08,780 --> 00:13:10,657
- Isabella, listen to me.
313
00:13:10,757 --> 00:13:12,987
Talking to 'em is only
going to make it worse.
314
00:13:13,017 --> 00:13:16,496
The best thing we can do
is just leave 'em alone.
315
00:13:16,562 --> 00:13:18,064
- Yeah.
316
00:13:18,097 --> 00:13:20,800
I'm going to go talk to them.
317
00:13:20,801 --> 00:13:22,267
- Well,
I hope they listen to you
318
00:13:22,268 --> 00:13:24,429
better than you listen to me.
319
00:13:27,909 --> 00:13:29,241
.
320
00:13:29,242 --> 00:13:30,643
[upbeat music]
321
00:13:30,743 --> 00:13:32,003
- I just don't find it fair
322
00:13:32,011 --> 00:13:34,614
when I tried to do it
in the nicest way possible.
323
00:13:34,681 --> 00:13:35,940
- Oh, I'm sorry.
324
00:13:35,973 --> 00:13:38,284
I can't take a criticism
unless you tell me
325
00:13:38,351 --> 00:13:41,045
how wonderful I am first.
326
00:13:41,112 --> 00:13:42,689
- Isabella, let it go.
327
00:13:42,789 --> 00:13:44,657
- No, I don't want them
to be upset,
328
00:13:44,724 --> 00:13:47,854
especially because my critiques
weren't even that big a deal.
329
00:13:47,885 --> 00:13:50,455
- [snorts]
OK.
330
00:13:51,731 --> 00:13:55,827
- What? What was that?
[imitates snorting]
331
00:13:55,893 --> 00:13:57,462
- Come on, ladies.
332
00:13:57,495 --> 00:14:00,973
Where I come from,
snorting leads to hair-pulling.
333
00:14:01,040 --> 00:14:03,810
- I just think it is
really easy for certain people
334
00:14:03,843 --> 00:14:05,878
not to expect other people
to get upset
335
00:14:05,978 --> 00:14:09,048
at those certain people
when those certain people never
336
00:14:09,115 --> 00:14:12,018
have to get criticized
by those other people.
337
00:14:14,253 --> 00:14:16,889
- Now, are you certain people
and I'm other people?
338
00:14:16,989 --> 00:14:20,184
Or am I other people
and you're certain people?
339
00:14:20,251 --> 00:14:22,481
- All I know is, it is
really easy for you two,
340
00:14:22,520 --> 00:14:25,331
because you never
have to get criticized.
341
00:14:25,332 --> 00:14:26,798
- Wait, is that
what's bothering you?
342
00:14:26,799 --> 00:14:27,934
- Yeah.
343
00:14:27,935 --> 00:14:29,534
- Well, would it make you
feel better
344
00:14:29,535 --> 00:14:30,769
if you all got to criticize us?
345
00:14:30,770 --> 00:14:33,306
- Yeah.
- Wait. Wait.
346
00:14:33,339 --> 00:14:36,542
No, we don't want to do that.
347
00:14:36,543 --> 00:14:38,510
- What's the problem?
It only seems fair.
348
00:14:38,511 --> 00:14:40,780
- Yeah, Bobbie,
what's the problem?
349
00:14:40,847 --> 00:14:43,332
It only seems fair.
350
00:14:43,366 --> 00:14:44,684
- I don't have to be fair.
351
00:14:44,751 --> 00:14:46,219
I'm the boss.
352
00:14:46,319 --> 00:14:49,021
? ?
353
00:14:49,022 --> 00:14:50,756
- Last time I sat
in a circle like this,
354
00:14:50,757 --> 00:14:53,893
I was only allowed
to use my first name.
355
00:14:55,795 --> 00:14:57,764
- So what the heck
is this again?
356
00:14:57,864 --> 00:15:01,000
- Well, just as Bobbie and I
had some suggestions for you
357
00:15:01,067 --> 00:15:03,169
about how you do your jobs,
we thought
358
00:15:03,202 --> 00:15:06,205
you might have something to say
about how we do our jobs.
359
00:15:06,239 --> 00:15:09,801
- Yeah, well, not to your face.
360
00:15:09,901 --> 00:15:11,702
Did you approve this?
- Sure.
361
00:15:11,703 --> 00:15:13,078
I mean, I don't know.
Whatever.
362
00:15:13,079 --> 00:15:14,847
Just join the circle.
363
00:15:14,881 --> 00:15:17,041
- Uh, I think
what Bobbie means to say
364
00:15:17,042 --> 00:15:18,517
is that we are
walking into this
365
00:15:18,518 --> 00:15:21,020
with open minds and hearts.
366
00:15:21,053 --> 00:15:23,923
- And closed fists.
367
00:15:24,023 --> 00:15:26,692
- We are doing this so that
there are no hard feelings
368
00:15:26,826 --> 00:15:28,594
and everybody feels heard.
369
00:15:28,595 --> 00:15:30,729
- Well, I would just
like to say, Isabella,
370
00:15:30,730 --> 00:15:32,732
that that is truly admirable.
371
00:15:32,765 --> 00:15:34,667
You're a real leader.
372
00:15:34,767 --> 00:15:38,438
- Oh, well, thank you.
373
00:15:38,504 --> 00:15:41,941
- Except you build people up
just to tear them down.
374
00:15:43,309 --> 00:15:47,680
You're like
a Taylor Swift revenge song.
375
00:15:47,747 --> 00:15:50,716
- Really?
You didn't see that coming?
376
00:15:50,750 --> 00:15:53,252
- Gabby, I'm not just
trying to build you up.
377
00:15:53,253 --> 00:15:55,120
I actually think
you do a great job, and-
378
00:15:55,121 --> 00:15:57,023
- OK, save it, sister.
379
00:15:57,024 --> 00:15:58,657
I'm not falling
for that crap anymore.
380
00:15:58,658 --> 00:16:00,092
- It's not crap.
381
00:16:00,126 --> 00:16:03,663
It's-
- I have a complaint.
382
00:16:03,763 --> 00:16:08,084
In conversations, you always
have to have the last word.
383
00:16:08,085 --> 00:16:09,134
- I don't think I do that.
384
00:16:09,135 --> 00:16:10,403
- Believe me, you do.
385
00:16:10,436 --> 00:16:11,796
- Agree to disagree.
386
00:16:11,863 --> 00:16:14,540
- You just did it.
387
00:16:14,640 --> 00:16:18,202
- Maybe move on
to friendlier shores.
388
00:16:18,269 --> 00:16:19,378
- OK, but he's wrong.
389
00:16:19,478 --> 00:16:21,080
Takoda...
- [scoffs]
390
00:16:21,081 --> 00:16:22,581
- You haven't
said anything yet.
391
00:16:22,582 --> 00:16:24,767
- Oh.
Well, this ought to be good.
392
00:16:24,768 --> 00:16:26,117
I can't wait to hear
what Benedict Arnold has
393
00:16:26,118 --> 00:16:28,946
to say about our dear leaders.
394
00:16:28,980 --> 00:16:30,273
- I'm not a spy.
395
00:16:30,274 --> 00:16:32,991
- Exactly what a spy would say
to himself in the mirror
396
00:16:32,992 --> 00:16:37,296
practicing how not
to sound like a spy.
397
00:16:37,363 --> 00:16:40,658
- Isabella,
you put a target on my back.
398
00:16:40,725 --> 00:16:42,869
- Oh, hang on.
I was in there too.
399
00:16:42,935 --> 00:16:44,061
- It's OK, Bobbie.
400
00:16:44,062 --> 00:16:45,503
He's just making
an observation.
401
00:16:45,504 --> 00:16:46,771
- Yeah, whatever you need
to tell yourself
402
00:16:46,772 --> 00:16:49,775
to sleep at night, sweetie.
403
00:16:49,809 --> 00:16:52,311
- Are these the sticks
or the stones?
404
00:16:52,345 --> 00:16:54,238
- OK, y'all have picked
on her enough.
405
00:16:54,338 --> 00:16:57,216
Doesn't anybody have
anything bad to say about me?
406
00:16:57,283 --> 00:16:58,676
- I do.
407
00:16:58,743 --> 00:17:02,622
Why the hell would you agree
to Isabella's stupid idea?
408
00:17:02,655 --> 00:17:04,290
- OK, good session.
409
00:17:04,357 --> 00:17:07,643
I'm going to go and-
410
00:17:07,677 --> 00:17:09,487
and-
411
00:17:09,520 --> 00:17:10,863
and I'm going.
412
00:17:13,499 --> 00:17:16,636
- Well, y'all happy
now that you made her cry?
413
00:17:16,669 --> 00:17:20,498
both: Kind of, yeah.
414
00:17:20,531 --> 00:17:22,141
- Well, I'm not.
415
00:17:22,208 --> 00:17:25,144
Your boo-hoo complaining
was not enough?
416
00:17:25,244 --> 00:17:28,381
You had to go
and only pick on Isabella.
417
00:17:28,447 --> 00:17:30,149
- There's a good reason
for that.
418
00:17:30,182 --> 00:17:33,085
We're scared of you.
419
00:17:33,185 --> 00:17:34,620
- I'm not.
420
00:17:34,720 --> 00:17:35,821
- Oh, yeah.
421
00:17:35,855 --> 00:17:37,990
Emmett,
you're a big old tough guy.
422
00:17:38,024 --> 00:17:39,342
We get it.
423
00:17:39,375 --> 00:17:42,028
So does that girl
out there crying.
424
00:17:42,029 --> 00:17:43,094
- I'm not proud of that.
425
00:17:43,095 --> 00:17:45,164
- Well, you shouldn't be.
426
00:17:45,264 --> 00:17:49,335
Y'all are some
of the best people I know,
427
00:17:49,368 --> 00:17:51,570
and you attack the one person
428
00:17:51,637 --> 00:17:53,990
that was just trying
to help you.
429
00:17:58,135 --> 00:17:59,804
- I feel terrible.
430
00:17:59,904 --> 00:18:03,115
- You should.
431
00:18:03,182 --> 00:18:05,334
Spying is a terrible thing.
432
00:18:12,026 --> 00:18:13,325
.
433
00:18:13,326 --> 00:18:15,094
- There you are.
434
00:18:15,161 --> 00:18:17,997
I thought you ran
out in the alley.
435
00:18:18,097 --> 00:18:21,133
- I did, but the trash has
a bunch of cabbage in it
436
00:18:21,233 --> 00:18:25,771
right now, so I thought
I'd just wait in here.
437
00:18:25,838 --> 00:18:27,556
- Well,
you have every reason to.
438
00:18:27,590 --> 00:18:29,542
They were way out of line.
439
00:18:29,575 --> 00:18:31,068
- No, they weren't.
440
00:18:31,069 --> 00:18:32,936
They were just doing
what I asked them to
441
00:18:32,937 --> 00:18:36,941
in a really mean
and spiteful way.
442
00:18:37,008 --> 00:18:41,245
- Oh, honey, you only did that
because you care so much.
443
00:18:41,246 --> 00:18:44,014
- I mean, I also did it because
I know that criticism hurts
444
00:18:44,015 --> 00:18:46,025
my feelings,
and I don't want to make
445
00:18:46,026 --> 00:18:47,392
another person feel that way.
446
00:18:47,393 --> 00:18:50,121
- I get it, but you need
to weather the storm.
447
00:18:50,187 --> 00:18:53,733
People being mad at you is
just part of being the boss.
448
00:18:53,866 --> 00:18:56,669
I just don't take it
personally.
449
00:18:56,736 --> 00:18:58,704
- You're right.
I know.
450
00:18:58,771 --> 00:19:00,840
- Don't get down on yourself.
451
00:19:00,906 --> 00:19:02,808
You bring out
the good in people.
452
00:19:02,908 --> 00:19:06,178
That's why we love
having you around so much.
453
00:19:06,278 --> 00:19:09,415
OK, why are you
grinning like that?
454
00:19:09,448 --> 00:19:13,919
- Because I think you just
gave me a compliment sandwich.
455
00:19:13,953 --> 00:19:16,272
- Oh, no, I didn't.
456
00:19:16,305 --> 00:19:17,423
- Wow.
457
00:19:17,490 --> 00:19:19,592
Bobbie learned something
from me.
458
00:19:19,658 --> 00:19:22,695
- [laughs] You keep grinning
like that,
459
00:19:22,696 --> 00:19:24,462
I'm going to give you
a Happy Check.
460
00:19:24,463 --> 00:19:28,668
- Well, just be sure to
compliment me like you learned.
461
00:19:30,436 --> 00:19:34,065
- You gotta be really right
to leave a room like that.
462
00:19:34,165 --> 00:19:35,508
Yeah, she's really right.
463
00:19:35,574 --> 00:19:38,611
[upbeat music]
464
00:19:38,711 --> 00:19:42,298
- Isabella, I have an update
on that stove repair.
465
00:19:42,299 --> 00:19:43,314
- OK.
466
00:19:43,315 --> 00:19:45,801
- Siri, set a 15-second timer.
467
00:19:45,802 --> 00:19:47,485
I called the guy
we used last time,
468
00:19:47,486 --> 00:19:49,512
but he's out sick, so I found
another guy who can do it.
469
00:19:49,513 --> 00:19:51,089
But we're going to have
to open up early,
470
00:19:51,090 --> 00:19:53,016
because he has to get
out of here by 9:00
471
00:19:53,017 --> 00:19:54,292
to get
to his brother's wedding.
472
00:19:54,293 --> 00:19:55,627
It's the brother's
third marriage,
473
00:19:55,628 --> 00:19:57,188
and nobody likes the bride.
474
00:19:57,189 --> 00:19:59,230
But he's still got to go,
and they'll fix it on Tuesday.
475
00:19:59,231 --> 00:20:02,651
[phone dings]
476
00:20:02,685 --> 00:20:03,819
- Great.
477
00:20:03,853 --> 00:20:05,137
Well done, Steve.
478
00:20:05,204 --> 00:20:06,330
- Thank you.
479
00:20:06,331 --> 00:20:07,939
At first, I thought
I needed 20 seconds,
480
00:20:07,940 --> 00:20:09,574
but then I talked
to my cousin's dog-sitter,
481
00:20:09,575 --> 00:20:10,625
and he said-
482
00:20:10,643 --> 00:20:12,311
- Ding.
483
00:20:12,445 --> 00:20:14,113
[knocking on bar]
484
00:20:14,213 --> 00:20:15,581
- Isabella.
485
00:20:15,681 --> 00:20:19,151
Unhappy Cathy just ordered
a Sex on The Beach,
486
00:20:19,185 --> 00:20:23,339
and she still has no idea
what I did in Tahiti.
487
00:20:23,372 --> 00:20:24,824
- I'm proud of you, Gabby.
488
00:20:24,924 --> 00:20:26,726
- I am keeping it all in.
489
00:20:26,826 --> 00:20:30,396
I'm probably growing a tumor,
but my tips are up 20%.
490
00:20:30,996 --> 00:20:34,357
- I think those
performance reviews
491
00:20:34,358 --> 00:20:35,333
are starting to pay off.
492
00:20:35,334 --> 00:20:36,727
- Mm-hmm.
493
00:20:36,794 --> 00:20:39,939
- Bobbie, Emmett won't cook
a steak medium-well again.
494
00:20:40,005 --> 00:20:41,407
- Emmett.
495
00:20:41,507 --> 00:20:42,808
- What?
496
00:20:42,908 --> 00:20:46,245
Did the narc tell you
I just said no?
497
00:20:46,312 --> 00:20:50,207
I didn't call the customer
an idiot like I wanted to.
498
00:20:50,241 --> 00:20:51,617
- I got this.
499
00:20:51,684 --> 00:20:53,477
Emmett!
500
00:20:53,544 --> 00:20:55,187
Stop your hooting and hollering
501
00:20:55,221 --> 00:20:58,824
and give the customer
what he wants.
502
00:20:58,891 --> 00:21:01,210
- You got it, Boss.
503
00:21:01,243 --> 00:21:02,428
- See?
504
00:21:02,528 --> 00:21:04,421
I learned something
from you too.
505
00:21:04,488 --> 00:21:08,234
Takoda, you care too much
about what other people think.
506
00:21:08,267 --> 00:21:10,503
That's something
you can work on.
507
00:21:10,603 --> 00:21:12,404
- Thank you!
508
00:21:12,471 --> 00:21:13,672
Did you guys hear that?
509
00:21:13,739 --> 00:21:16,192
Isabella really gave it to me.
510
00:21:16,242 --> 00:21:20,792
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