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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:01,898 --> 00:00:05,212 [ Tires screeching ] 2 00:00:02,000 --> 00:00:07,000 Downloaded from YTS.MX 3 00:00:08,000 --> 00:00:13,000 Official YIFY movies site: YTS.MX 4 00:00:10,251 --> 00:00:12,667 So, I was in bed, asleep, 5 00:00:12,771 --> 00:00:16,499 and I woke up 'cause my pager was going, 6 00:00:16,602 --> 00:00:21,745 and it just said, "Car crash in Paris. Dodi dead. 7 00:00:21,849 --> 00:00:26,647 Di injured. In hospital. This is not a joke." 8 00:00:30,375 --> 00:00:36,829 And I heard it just coming back into our bedroom on the radio, 9 00:00:36,933 --> 00:00:40,592 and I went downstairs, switched on the television 10 00:00:40,695 --> 00:00:44,113 along with the nation and was just transfixed. 11 00:00:46,494 --> 00:00:47,875 I was in this room. 12 00:00:47,978 --> 00:00:50,084 I remember it vividly. 13 00:00:50,188 --> 00:00:55,331 I would say when she died that everyone felt something. 14 00:00:59,197 --> 00:01:06,549 I was asleep in bed, and one of my editors rang me up and said, 15 00:01:06,652 --> 00:01:08,758 "Diana has been in a car crash." 16 00:01:08,861 --> 00:01:11,968 ♪♪ 17 00:01:12,072 --> 00:01:14,004 A lot of people felt that when she died 18 00:01:14,108 --> 00:01:17,456 that a light was extinguished, 19 00:01:17,560 --> 00:01:21,357 a particular kind of light which we've never had before, 20 00:01:21,460 --> 00:01:23,221 and we actually haven't had since. 21 00:01:23,324 --> 00:01:26,258 ♪♪ 22 00:01:26,362 --> 00:01:28,260 At the moment that she was killed, 23 00:01:28,364 --> 00:01:30,918 I think the British press, 24 00:01:31,021 --> 00:01:35,060 the media were filled with a sense of both shame 25 00:01:35,164 --> 00:01:38,374 and regret and horror because they felt, 26 00:01:38,477 --> 00:01:40,893 "Is it what we have done that has led to this?" 27 00:01:40,997 --> 00:01:49,764 ♪♪ 28 00:01:49,868 --> 00:01:52,698 I went into the office via Buckingham Palace, 29 00:01:52,802 --> 00:01:54,666 and people -- and it wasn't even light yet, 30 00:01:54,769 --> 00:01:57,082 and people were already gathering at Buckingham Palace, 31 00:01:57,186 --> 00:01:59,257 this big, silent crowd. 32 00:01:59,360 --> 00:02:01,742 And Mary, my wife, being very sensible, said, 33 00:02:01,845 --> 00:02:05,677 "Now, don't go over the top, Jeffrey. 34 00:02:05,780 --> 00:02:10,337 Be very calm and very quiet and very dignified 35 00:02:10,440 --> 00:02:11,717 in every interview you do." 36 00:02:11,821 --> 00:02:12,994 So I said, "Fine. Good advice." 37 00:02:13,098 --> 00:02:15,273 And then she watched Tony Blair 38 00:02:15,376 --> 00:02:17,965 on television first thing in the morning, 39 00:02:18,068 --> 00:02:19,760 and she looked at me just as I was leaving 40 00:02:19,863 --> 00:02:22,659 and said, "It's impossible to go over the top, Jeffrey." 41 00:02:22,763 --> 00:02:26,663 [ Laughs ] So I realized Tony Blair had changed the rules 42 00:02:26,767 --> 00:02:30,219 when he called her the people's princess, and... 43 00:02:30,322 --> 00:02:32,876 They regarded her as one of the people. 44 00:02:35,120 --> 00:02:37,571 She was the people's princess. 45 00:02:40,229 --> 00:02:43,128 And that's how she will stay, 46 00:02:43,232 --> 00:02:47,960 how she will remain in our hearts and in our memories. 47 00:02:48,064 --> 00:02:57,522 ♪♪ 48 00:02:57,625 --> 00:03:07,117 ♪♪ 49 00:03:07,221 --> 00:03:16,713 ♪♪ 50 00:03:16,817 --> 00:03:18,474 The thing about the people's princess, 51 00:03:18,577 --> 00:03:21,787 which has just become one of those phrases 52 00:03:21,891 --> 00:03:25,308 with which, you know, the whole thing has become identified, 53 00:03:25,412 --> 00:03:27,034 and I have no recollection of the discussion 54 00:03:27,137 --> 00:03:28,518 about that at all. 55 00:03:28,622 --> 00:03:30,210 The only mention in my diary is 56 00:03:30,313 --> 00:03:33,247 we agreed it was okay to call her the people's princess. 57 00:03:33,351 --> 00:03:37,665 Well, Tony Blair's speech up in his constituency 58 00:03:37,769 --> 00:03:41,497 when he heard the news about Diana was absolutely excellent. 59 00:03:41,600 --> 00:03:44,293 I mean, he was the one who produced the phrase 60 00:03:44,396 --> 00:03:46,295 "the people's princess," 61 00:03:46,398 --> 00:03:51,507 which completely described how people felt about her. 62 00:03:51,610 --> 00:03:54,199 Seldon: And these kind of expressions have a resonance 63 00:03:54,303 --> 00:03:57,754 where they really strike the truth, 64 00:03:57,858 --> 00:03:59,446 strike a chord in people. 65 00:03:59,549 --> 00:04:03,139 Initially, there was a lot of hostility towards the media. 66 00:04:03,243 --> 00:04:04,865 In particular, the press, 67 00:04:04,968 --> 00:04:09,628 the tabloid press were being blamed for being the reason -- 68 00:04:09,732 --> 00:04:12,321 part of the reason why she was dead 69 00:04:12,424 --> 00:04:13,874 because we bought the photographs 70 00:04:13,977 --> 00:04:16,186 and the photographers pursued her. 71 00:04:16,290 --> 00:04:17,843 I think there were parts of the press 72 00:04:17,947 --> 00:04:22,262 that probably did feel a sense of guilt, 73 00:04:22,365 --> 00:04:25,092 possibly a sense of responsibility 74 00:04:25,195 --> 00:04:27,301 for what had happened. 75 00:04:27,405 --> 00:04:31,926 Yes, well, I think it was immediately seen as shameful, 76 00:04:32,030 --> 00:04:35,551 the way the paparazzi actually hounded her to her death, 77 00:04:35,654 --> 00:04:37,000 didn't they? 78 00:04:37,104 --> 00:04:41,350 And Diana's brother, Charles Spencer, 79 00:04:41,453 --> 00:04:44,042 called her the most hunted woman in the world. 80 00:04:44,145 --> 00:04:47,114 There is no doubt that she was looking for a new direction 81 00:04:47,217 --> 00:04:49,289 in her life at this time. 82 00:04:49,392 --> 00:04:51,912 She talked endlessly of getting away from England, 83 00:04:52,015 --> 00:04:53,362 mainly because of the treatment 84 00:04:53,465 --> 00:04:56,296 that she received at the hands of the newspapers. 85 00:04:56,399 --> 00:04:58,470 I don't think she ever understood why her genuinely 86 00:04:58,574 --> 00:05:01,577 good intentions were sneered at by the media, 87 00:05:01,680 --> 00:05:03,372 why there appeared to be a permanent quest 88 00:05:03,475 --> 00:05:05,822 on their behalf to bring her down. 89 00:05:05,926 --> 00:05:08,446 It is a point to remember that of all the ironies 90 00:05:08,549 --> 00:05:11,966 about Diana, perhaps the greatest was this -- 91 00:05:12,070 --> 00:05:16,177 a girl given the name of the ancient goddess of hunting was, 92 00:05:16,281 --> 00:05:20,596 in the end, the most hunted person of the modern age. 93 00:05:20,699 --> 00:05:23,323 Lawson: In fact, I think it was grief, not anger. 94 00:05:23,426 --> 00:05:25,083 I mean, if you were to say which of it -- 95 00:05:25,186 --> 00:05:26,912 I don't think there was a huge anger, 96 00:05:27,016 --> 00:05:29,294 but there was a lot of grief, 97 00:05:29,398 --> 00:05:33,574 and the extent of it was beyond what people had imagined. 98 00:05:33,678 --> 00:05:36,405 Now, how much of it was vicarious, 99 00:05:36,508 --> 00:05:38,061 how much was the genuine grief 100 00:05:38,165 --> 00:05:41,030 that you feel if your own mother died 101 00:05:41,133 --> 00:05:44,067 or your own sister died, I mean, that's another matter. 102 00:05:44,171 --> 00:05:47,070 In other words, it could have become, 103 00:05:47,174 --> 00:05:49,245 and some people saw it as, a form of hysteria. 104 00:05:49,349 --> 00:05:51,109 The public reaction towards the queen 105 00:05:51,212 --> 00:05:54,146 was quite uncharacteristic, and in fact, at times, 106 00:05:54,250 --> 00:05:58,254 it was absolutely chilling in those initial days. 107 00:05:58,358 --> 00:06:01,844 I've always thought that was a bit unfair. 108 00:06:01,947 --> 00:06:05,503 The problem with monarchy is there are rules, 109 00:06:05,606 --> 00:06:08,747 and the rules are so set down in stone... 110 00:06:11,474 --> 00:06:14,995 that those even at the very top, even Her Majesty, obeys them, 111 00:06:15,098 --> 00:06:17,480 so you can't have the flag at half-mast 112 00:06:17,584 --> 00:06:19,033 for someone who isn't royal. 113 00:06:19,137 --> 00:06:20,794 Now, we now think now, 114 00:06:20,897 --> 00:06:23,175 "How stupid. Got that wrong, didn't you?" 115 00:06:23,279 --> 00:06:25,730 Of course we do, and it's easy to do that 116 00:06:25,833 --> 00:06:28,595 sort of being clever in hindsight. 117 00:06:28,698 --> 00:06:30,355 Reporter: The absence of a flag at half-mast 118 00:06:30,459 --> 00:06:32,978 at Buckingham Palace upset many people, 119 00:06:33,082 --> 00:06:34,946 and the absence of the royal family, 120 00:06:35,049 --> 00:06:39,088 who have remained at Balmoral throughout, has dismayed others. 121 00:06:39,191 --> 00:06:44,438 What one needs to remember is that this was a family. 122 00:06:44,542 --> 00:06:48,615 Diana's sons were up at Balmoral. 123 00:06:48,718 --> 00:06:50,168 The Queen and the Duke of Edinburgh were, 124 00:06:50,271 --> 00:06:53,274 at that point, just thinking of the boys, 125 00:06:53,378 --> 00:06:56,830 and they had lost their mother, and their focus was on that. 126 00:06:56,933 --> 00:06:59,798 Campbell: William said at one point in this interview -- 127 00:06:59,902 --> 00:07:04,044 he said that when they'd been up in Balmoral, 128 00:07:04,147 --> 00:07:06,080 and we were conscious of this in London, 129 00:07:06,184 --> 00:07:07,944 they were definitely being protected 130 00:07:08,048 --> 00:07:09,877 from knowing what was happening in London 131 00:07:09,981 --> 00:07:11,983 in terms of the public reaction. 132 00:07:12,086 --> 00:07:15,607 Now, they'd have known it was, like, a massive deal, 133 00:07:15,711 --> 00:07:18,023 but he said he was genuinely shocked when he came down 134 00:07:18,127 --> 00:07:21,855 and saw these millions of flowers 135 00:07:21,958 --> 00:07:24,651 and tens of thousands of people out in the streets. 136 00:07:24,754 --> 00:07:27,654 Nicholl: By the point that she'd got back to London from Scotland 137 00:07:27,757 --> 00:07:30,691 and actually seen the capitol in mourning, 138 00:07:30,795 --> 00:07:33,142 you know, you couldn't help but be moved by that, 139 00:07:33,245 --> 00:07:35,869 and as a queen who has always been 140 00:07:35,972 --> 00:07:37,664 so in touch with her subjects, 141 00:07:37,767 --> 00:07:39,907 I think she was able to recognize 142 00:07:40,011 --> 00:07:42,462 that the palace did need to acknowledge 143 00:07:42,565 --> 00:07:45,568 that there had been mistakes made with Diana. 144 00:07:45,672 --> 00:07:49,434 The queen felt that they should learn from Diana 145 00:07:49,538 --> 00:07:53,818 and that they should be more human with people, 146 00:07:53,921 --> 00:07:57,235 more in touch with people than they had been. 147 00:07:57,338 --> 00:07:58,581 Seldon: The nation needed to feel -- 148 00:07:58,685 --> 00:08:01,860 This is what Diana was sublimely good at. 149 00:08:01,964 --> 00:08:05,623 The nation needed to feel that the royal family 150 00:08:05,726 --> 00:08:08,729 truly understood the difficulties, 151 00:08:08,833 --> 00:08:12,146 economic, social, that they were going through. 152 00:08:12,250 --> 00:08:13,872 Nicholl: It has changed. 153 00:08:13,976 --> 00:08:15,529 It has modernized, 154 00:08:15,633 --> 00:08:18,981 and it's had to do that in order to keep up with the public 155 00:08:19,084 --> 00:08:21,224 and in order to stay relevant. 156 00:08:21,328 --> 00:08:24,434 I think, also, in order to justify its existence. 157 00:08:24,538 --> 00:08:27,161 And how much of that is Diana? 158 00:08:27,265 --> 00:08:31,096 Some of it -- not all of it, but certainly some of it. 159 00:08:31,200 --> 00:08:34,375 Diana was almost not of the royal family. 160 00:08:34,479 --> 00:08:36,757 I think she was herself. 161 00:08:36,861 --> 00:08:41,417 She had a kind of -- something that rose above all that. 162 00:08:41,521 --> 00:08:43,212 It was peculiar to her. 163 00:08:43,315 --> 00:08:44,834 I'm not even sure people felt, 164 00:08:44,938 --> 00:08:47,423 "Oh, this is a member of the royal family." 165 00:08:47,527 --> 00:08:50,081 Diana became, if you like, something bigger, 166 00:08:50,184 --> 00:08:52,739 and that was remarkable, but it was, 167 00:08:52,842 --> 00:08:54,706 in some ways, a problem for the royal family 168 00:08:54,810 --> 00:08:57,260 because there was something there that was bigger than them, 169 00:08:57,364 --> 00:08:59,262 at least in terms of the public gaze. 170 00:08:59,366 --> 00:09:02,921 No one had ever seen anything like it. 171 00:09:03,025 --> 00:09:04,958 You have to remember that, you know, 172 00:09:05,061 --> 00:09:08,962 Diana was an absolute icon in the '80s and '90s. 173 00:09:09,065 --> 00:09:12,137 I remember, as a little girl, watching the royal wedding 174 00:09:12,241 --> 00:09:15,140 and being completely bewitched by her. 175 00:09:15,244 --> 00:09:16,866 She was the ultimate princess, 176 00:09:16,970 --> 00:09:20,560 and she was just this constant presence in the media. 177 00:09:20,663 --> 00:09:22,285 Many men, 178 00:09:22,389 --> 00:09:24,184 politically, say, you know, "She doesn't have to speak, 179 00:09:24,287 --> 00:09:25,944 and I'll fall on my knees and do as I'm told." 180 00:09:26,048 --> 00:09:29,396 She had this unbelievable gift. 181 00:09:29,499 --> 00:09:32,330 Very beautiful, 182 00:09:32,433 --> 00:09:34,194 and she was very clever at that, as well. 183 00:09:34,297 --> 00:09:36,368 Clever women have where they can make men do 184 00:09:36,472 --> 00:09:38,681 as they're told, and she knew she had it. 185 00:09:38,785 --> 00:09:41,477 I mean, she was capricious in that sense. 186 00:09:41,581 --> 00:09:43,030 She knew she only had to ask for something, 187 00:09:43,134 --> 00:09:44,687 and it would happen. 188 00:09:44,791 --> 00:09:48,415 But on balance, I felt she used it for the good. 189 00:09:48,518 --> 00:09:50,555 I think her charity work was remarkable. 190 00:09:50,659 --> 00:09:53,869 I have it on very good authority 191 00:09:53,972 --> 00:09:58,287 that the quest for perfection our society demands 192 00:09:58,390 --> 00:10:05,190 can leave the individual gasping for breath at every turn. 193 00:10:05,294 --> 00:10:12,370 This pressure inevitably extends into the way we look. 194 00:10:12,473 --> 00:10:18,825 Eating disorders, whether it be anorexia or bulimia, 195 00:10:18,928 --> 00:10:24,451 show how an individual can turn the nourishment of the body 196 00:10:24,554 --> 00:10:28,835 into a painful attack on themselves, 197 00:10:28,938 --> 00:10:34,288 and they have at their core a far deeper problem 198 00:10:34,392 --> 00:10:36,221 than mere vanity. 199 00:10:36,325 --> 00:10:42,055 She was a really interesting, very complex, 200 00:10:42,158 --> 00:10:46,473 very bright woman, a much stronger woman, 201 00:10:46,576 --> 00:10:48,958 a woman who talked openly about 202 00:10:49,062 --> 00:10:52,859 things like eating disorders and mental illness, 203 00:10:52,962 --> 00:10:54,550 and in a way, 204 00:10:54,654 --> 00:10:58,036 that also is an incredibly important part of her legacy. 205 00:10:58,140 --> 00:11:01,591 She both stood for a change in the way 206 00:11:01,695 --> 00:11:05,872 that we might be in public and what we might talk about, 207 00:11:05,975 --> 00:11:09,289 but she also facilitated that change. 208 00:11:09,392 --> 00:11:12,257 Campbell: She was not educated, but she was very clever, 209 00:11:12,361 --> 00:11:14,674 and she definitely had a really -- 210 00:11:14,777 --> 00:11:18,263 I think quite a deep, intense emotional intelligence. 211 00:11:18,367 --> 00:11:21,232 I think she worked people out very quickly, 212 00:11:21,335 --> 00:11:25,029 and she worked situations out quite quickly. 213 00:11:25,132 --> 00:11:28,032 So I think that sense of her, 214 00:11:28,135 --> 00:11:30,275 the world wanting to look at her and say, 215 00:11:30,379 --> 00:11:31,621 "You have the perfect life. 216 00:11:31,725 --> 00:11:34,279 You are the perfect fairy tale princess. 217 00:11:34,383 --> 00:11:36,868 This is just wonderful," and actually her knowing, 218 00:11:36,972 --> 00:11:39,560 "Mm, well, I'm a lot of the times not, 219 00:11:39,664 --> 00:11:41,286 and actually I've got my own difficulties," 220 00:11:41,390 --> 00:11:43,668 and I think she did have an understanding 221 00:11:43,772 --> 00:11:49,812 of people's inner feelings and inner torment. 222 00:11:49,916 --> 00:11:52,470 I think she had quite a lot of that herself. 223 00:11:52,573 --> 00:11:55,749 Lawson: And she had a peculiarly intense empathy 224 00:11:55,853 --> 00:11:58,441 for people who were afflicted or suffering. 225 00:11:58,545 --> 00:12:01,272 I think it probably came from her own sense 226 00:12:01,375 --> 00:12:04,862 of her own suffering, and she was, in some way, 227 00:12:04,965 --> 00:12:08,348 drawn to people's suffering to do something about it, 228 00:12:08,451 --> 00:12:10,868 but that was a deeply personal thing. 229 00:12:10,971 --> 00:12:14,906 The age of homeless youngsters is coming down. 230 00:12:15,010 --> 00:12:20,670 Children as young as 11 have called on Centrepoint this year. 231 00:12:20,774 --> 00:12:24,571 Some had been running from physical and emotional violence, 232 00:12:24,674 --> 00:12:26,815 some from sexual abuse. 233 00:12:26,918 --> 00:12:31,302 Somehow, she found a way of truly understanding 234 00:12:31,405 --> 00:12:32,855 how they felt, 235 00:12:32,959 --> 00:12:36,894 and that's not something you can manufacture. 236 00:12:36,997 --> 00:12:39,655 It's just something you have, and she had it. 237 00:12:39,759 --> 00:12:42,692 That particular gene was obviously 238 00:12:42,796 --> 00:12:44,694 passed on to William and Harry 239 00:12:44,798 --> 00:12:48,422 because whether it's their work with veterans, 240 00:12:48,526 --> 00:12:52,806 whether it's their work with homeless people, AIDS victims, 241 00:12:52,910 --> 00:12:58,501 they do have the most remarkable ability to identify with people 242 00:12:58,605 --> 00:13:01,677 that they would otherwise have nothing in common with at all, 243 00:13:01,781 --> 00:13:03,265 and there's nothing fake about that. 244 00:13:03,368 --> 00:13:04,818 You can't engineer that. 245 00:13:04,922 --> 00:13:06,406 It is genuine. 246 00:13:06,509 --> 00:13:08,546 I think it very much comes from their mother, 247 00:13:08,649 --> 00:13:10,306 and I think it very much comes from the fact 248 00:13:10,410 --> 00:13:14,241 that they were exposed to so much of their mother's work. 249 00:13:14,345 --> 00:13:17,037 I feel very closely linked to Centrepoint. 250 00:13:17,141 --> 00:13:18,970 It is a charity with which both my mother and father 251 00:13:19,074 --> 00:13:21,179 became passionately involved. 252 00:13:21,283 --> 00:13:23,112 Indeed, it was while my mother was patron 253 00:13:23,216 --> 00:13:26,150 that Harry and I had our first contact with Centrepoint. 254 00:13:26,253 --> 00:13:28,117 I was much younger, better-looking, 255 00:13:28,221 --> 00:13:30,533 and more naive back then. 256 00:13:30,637 --> 00:13:32,777 Thought that'd get a little giggle. 257 00:13:32,881 --> 00:13:34,468 But it began to open my eyes to the world 258 00:13:34,572 --> 00:13:37,161 that so many young London people face. 259 00:13:37,264 --> 00:13:39,542 Our visits with our mother ignited a deep and growing 260 00:13:39,646 --> 00:13:43,098 interest for the great work the charity does for the homeless. 261 00:13:43,201 --> 00:13:44,685 That example of selfless service 262 00:13:44,789 --> 00:13:47,896 that Centrepoint represents has stayed with me, 263 00:13:47,999 --> 00:13:49,173 and that is why it was the first charity 264 00:13:49,276 --> 00:13:51,796 that I wanted to be associated with. 265 00:13:51,900 --> 00:13:53,763 Since becoming patron, I've been privileged 266 00:13:53,867 --> 00:13:57,457 to witness at firsthand and with the utmost admiration 267 00:13:57,560 --> 00:14:00,046 the great work of its volunteers, 268 00:14:00,149 --> 00:14:02,358 but I've seen something else, too -- 269 00:14:02,462 --> 00:14:04,119 the extraordinary courage of so many 270 00:14:04,222 --> 00:14:06,466 of Centrepoint's young people in rising to meet 271 00:14:06,569 --> 00:14:10,746 such seemingly insurmountable challenges in their lives. 272 00:14:10,850 --> 00:14:12,644 I count myself enormously privileged 273 00:14:12,748 --> 00:14:14,784 to be associated with such individuals 274 00:14:14,888 --> 00:14:16,890 and with such an organization as this. 275 00:14:16,994 --> 00:14:20,100 She was happy to take her sons, for example, 276 00:14:20,204 --> 00:14:21,861 into homeless shelters 277 00:14:21,964 --> 00:14:25,381 and expose them to issues she really cared about, 278 00:14:25,485 --> 00:14:27,280 open their eyes at a young age. 279 00:14:27,383 --> 00:14:30,731 I think she showed them that they had a unique position 280 00:14:30,835 --> 00:14:33,424 which enabled them to raise awareness of 281 00:14:33,527 --> 00:14:37,462 situations like that but also to bring comfort to people 282 00:14:37,566 --> 00:14:40,258 and to be seen to be doing something positive 283 00:14:40,362 --> 00:14:42,433 to improve their situations, and that's something 284 00:14:42,536 --> 00:14:44,262 that they've obviously carried forward 285 00:14:44,366 --> 00:14:46,609 and is very much part of their work today. 286 00:14:46,713 --> 00:14:50,544 She was a complex young woman in many ways. 287 00:14:50,648 --> 00:14:53,030 Kay: She could be very amusing and entertaining company 288 00:14:53,133 --> 00:14:56,481 privately, away from the cameras, 289 00:14:56,585 --> 00:15:01,417 but she constantly felt herself under extreme pressure 290 00:15:01,521 --> 00:15:03,833 from within the royal family, 291 00:15:03,937 --> 00:15:08,459 from within the wider public, and, of course, from the media. 292 00:15:08,562 --> 00:15:10,875 She found it very difficult to try and balance 293 00:15:10,979 --> 00:15:13,050 all these various aspects of her life 294 00:15:13,153 --> 00:15:15,569 to allow herself some sort of privacy 295 00:15:15,673 --> 00:15:18,538 and to fulfill the obligations she felt she had. 296 00:15:18,641 --> 00:15:20,850 She had a very close relationship 297 00:15:20,954 --> 00:15:23,060 with the editors of the tabloid papers. 298 00:15:23,163 --> 00:15:25,441 She would see them. She would talk to them. 299 00:15:25,545 --> 00:15:29,031 She wanted them on her side, naturally. 300 00:15:29,135 --> 00:15:31,551 She was very shrewd in the way that she spoke to them. 301 00:15:31,654 --> 00:15:34,692 She was very open to them, and those that she felt 302 00:15:34,795 --> 00:15:38,454 were on her side, she was very, very helpful to. 303 00:15:38,558 --> 00:15:43,045 Diana sometimes got a lot more than she bargained for 304 00:15:43,149 --> 00:15:48,154 when she tried to steer press. 305 00:15:48,257 --> 00:15:51,536 She was phenomenally gifted at doing it, 306 00:15:51,640 --> 00:15:55,264 but the thing about press and about press narratives 307 00:15:55,368 --> 00:15:59,372 is the idea of control as an illusion. 308 00:15:59,475 --> 00:16:03,272 And it's maybe that awful cliché about, you know, 309 00:16:03,376 --> 00:16:06,275 if you try to ride the tiger, you end up in its belly, 310 00:16:06,379 --> 00:16:09,140 but there's no doubt that she was 311 00:16:09,244 --> 00:16:13,006 a very active participant in what happened. 312 00:16:13,110 --> 00:16:16,216 So it was bound to end badly. 313 00:16:16,320 --> 00:16:19,668 She was so popular, she was such a magnet 314 00:16:19,771 --> 00:16:23,016 that her photographs just sold papers, 315 00:16:23,120 --> 00:16:25,674 and that's the secret, really, of why 316 00:16:25,777 --> 00:16:27,917 she was the most hunted woman in the world. 317 00:16:28,021 --> 00:16:30,679 I think she developed a relationship with the public 318 00:16:30,782 --> 00:16:31,852 and a relationship with the media, 319 00:16:31,956 --> 00:16:33,889 which was a bit different, 320 00:16:33,993 --> 00:16:36,305 which was complicated and which, along the way, I think, 321 00:16:36,409 --> 00:16:43,140 got her into some difficult places psychologically. 322 00:16:43,243 --> 00:16:45,349 And then I think if you throw into that mix 323 00:16:45,452 --> 00:16:50,250 what was then became the disintegration of the marriage 324 00:16:50,354 --> 00:16:54,668 and the sense of people taking sides, 325 00:16:54,772 --> 00:16:56,463 I think it became quite difficult for her. 326 00:16:56,567 --> 00:17:01,123 There had been this idea that Prince Charles was an older man 327 00:17:01,227 --> 00:17:05,024 who had cynically gone out to find a virginal bride 328 00:17:05,127 --> 00:17:06,266 who he knew he didn't love. 329 00:17:06,370 --> 00:17:07,543 He was in love with somebody else. 330 00:17:07,647 --> 00:17:09,890 He was doing this for the monarchy. 331 00:17:09,994 --> 00:17:14,757 In fact, I discovered that this was completely untrue 332 00:17:14,861 --> 00:17:19,038 in the sense that he was as naive as his young bride 333 00:17:19,141 --> 00:17:21,212 and as unprepared for the marriage. 334 00:17:21,316 --> 00:17:23,663 It had already been quite well-known 335 00:17:23,766 --> 00:17:26,045 that she had panicked before the marriage 336 00:17:26,148 --> 00:17:28,012 and thought about pulling out, 337 00:17:28,116 --> 00:17:31,878 but I discovered that, in fact, hehad done so. 338 00:17:31,981 --> 00:17:34,087 Of course, as we know, they went ahead with it 339 00:17:34,191 --> 00:17:38,229 but both with deep misgivings, 340 00:17:38,333 --> 00:17:43,510 both knowing that this was quite possibly unlikely to work. 341 00:17:43,614 --> 00:17:46,582 However, he did also try -- 342 00:17:46,686 --> 00:17:51,208 At the beginning, he tried very hard to make it work, 343 00:17:51,311 --> 00:17:54,866 and they probably had about two decent years of marriage. 344 00:17:54,970 --> 00:17:57,110 Well, I mean, Prince Charles reacted 345 00:17:57,214 --> 00:17:59,388 to the news of Diana's death 346 00:17:59,492 --> 00:18:02,771 with actually a tremendous compassion towards his sons. 347 00:18:02,874 --> 00:18:05,636 He certainly put the children first, 348 00:18:05,739 --> 00:18:07,396 and that showed all the way through 349 00:18:07,500 --> 00:18:12,332 in the way he behaved going to Paris to fetch Diana's body. 350 00:18:12,436 --> 00:18:14,541 It wasn't a question of her being carted back 351 00:18:14,645 --> 00:18:16,164 by undertakers. 352 00:18:16,267 --> 00:18:19,822 It was personal. He went to collect the body. 353 00:18:19,926 --> 00:18:22,411 And he showed enormous consideration 354 00:18:22,515 --> 00:18:25,000 for William and Harry in that. 355 00:18:25,104 --> 00:18:36,563 ♪♪ 356 00:18:36,667 --> 00:18:38,289 It was very moving. 357 00:18:38,393 --> 00:18:41,016 It must have been so difficult for them 358 00:18:41,120 --> 00:18:44,468 with all those crowds and noise, 359 00:18:44,571 --> 00:18:48,575 throwing flowers and weeping and shouting, 360 00:18:48,679 --> 00:18:50,370 but they managed it beautifully. 361 00:18:50,474 --> 00:18:54,374 It was Harry who said how he had suffered years 362 00:18:54,478 --> 00:18:56,963 of mental-health problems 363 00:18:57,066 --> 00:18:59,759 which stemmed from the loss of his mother, 364 00:18:59,862 --> 00:19:03,556 that experience of losing his mother at the age of 12, 365 00:19:03,659 --> 00:19:06,593 of having to walk behind her funeral cortege 366 00:19:06,697 --> 00:19:09,838 and coming to terms with her grief, 367 00:19:09,941 --> 00:19:11,805 which he said had taken him, essentially, 368 00:19:11,909 --> 00:19:13,945 the best part of 20 years to do, 369 00:19:14,049 --> 00:19:17,466 that he'd spent two decades burying his head in the sand. 370 00:19:17,570 --> 00:19:21,470 I think she represented a kind of womanhood. 371 00:19:21,574 --> 00:19:23,817 I suspect that she had a much greater influence 372 00:19:23,921 --> 00:19:25,750 on women than she did on men. 373 00:19:25,854 --> 00:19:28,374 I think the difficulties that she had in her marriage, 374 00:19:28,477 --> 00:19:30,686 though in some ways exotic 375 00:19:30,790 --> 00:19:32,309 because of who she was married to 376 00:19:32,412 --> 00:19:34,449 and the peculiar circumstances of it, 377 00:19:34,552 --> 00:19:39,695 but the idea of how a woman who is somehow insecure 378 00:19:39,799 --> 00:19:43,561 and may be condescended to 379 00:19:43,665 --> 00:19:46,081 and may be not treated seriously, 380 00:19:46,185 --> 00:19:51,051 how that woman asserts herself against obstacles 381 00:19:51,155 --> 00:19:53,882 and people sneering at her in some way. 382 00:19:53,985 --> 00:19:56,885 I think her triumph, if it was a triumph, 383 00:19:56,988 --> 00:19:59,405 over that is something which I suspect 384 00:19:59,508 --> 00:20:02,615 that many women now still look to and say, 385 00:20:02,718 --> 00:20:05,652 "That is how a strong woman can overcome difficulties 386 00:20:05,756 --> 00:20:10,243 put in her way by bureaucracies, by an establishment." 387 00:20:10,347 --> 00:20:12,659 [ Camera shutters clicking ] 388 00:20:12,763 --> 00:20:15,041 [ Indistinct chatter ] 389 00:20:15,144 --> 00:20:25,534 ♪♪ 390 00:20:25,638 --> 00:20:36,165 ♪♪ 391 00:20:36,269 --> 00:20:40,169 Mayer: This notion of Diana as a wronged woman, 392 00:20:40,273 --> 00:20:45,692 I mean, she certainly had a raw deal. 393 00:20:45,796 --> 00:20:48,833 No woman should have been brought into 394 00:20:48,937 --> 00:20:53,044 that kind of public role without the support systems, 395 00:20:53,148 --> 00:20:55,254 without the press advice, 396 00:20:55,357 --> 00:21:00,880 without some real insight into what to expect, 397 00:21:00,983 --> 00:21:04,884 and she was young, and she was naive, 398 00:21:04,987 --> 00:21:11,718 but she very quickly learned to give as she got, 399 00:21:11,822 --> 00:21:15,964 and she was -- she became the master media manipulator, 400 00:21:16,067 --> 00:21:18,449 something which he never achieved. 401 00:21:18,553 --> 00:21:20,624 [ Indistinct chatter ] 402 00:21:20,727 --> 00:21:22,281 Hello. Hello. 403 00:21:23,661 --> 00:21:25,905 Lawson: The Duke of Edinburgh tried very hard. 404 00:21:26,008 --> 00:21:28,217 As you know, there were those letters that he wrote to her, 405 00:21:28,321 --> 00:21:30,461 and he was trying his best to help her 406 00:21:30,565 --> 00:21:33,740 with the breakdown of her marriage, 407 00:21:33,844 --> 00:21:37,779 and I think in some ways, she couldn't be helped. 408 00:21:37,882 --> 00:21:40,471 I think it had almost gone beyond that 409 00:21:40,575 --> 00:21:42,680 because of the way she felt, 410 00:21:42,784 --> 00:21:45,338 and to be honest, there were also people 411 00:21:45,442 --> 00:21:48,030 who maybe did not have her best interests at heart 412 00:21:48,134 --> 00:21:53,519 whom she listened to, which was tragic. 413 00:21:53,622 --> 00:21:56,556 I mean, she should never have gotten involved with the Fayeds, 414 00:21:56,660 --> 00:22:00,077 but, you know, she did, 415 00:22:00,180 --> 00:22:04,012 and I personally tried to warn her 416 00:22:04,115 --> 00:22:06,773 not to get involved with them, and I failed, 417 00:22:06,877 --> 00:22:11,364 and in the end, you can't stop someone if they're -- 418 00:22:11,468 --> 00:22:13,332 or it's very hard to stop someone 419 00:22:13,435 --> 00:22:16,749 if they're on a path to their own destruction. 420 00:22:16,852 --> 00:22:20,339 The relationship with Dodi Fayed, 421 00:22:20,442 --> 00:22:23,376 I don't think anybody except for perhaps 422 00:22:23,480 --> 00:22:25,965 Dodi and his family, took seriously. 423 00:22:26,068 --> 00:22:27,691 It may have been her having fun. 424 00:22:27,794 --> 00:22:29,417 It may have been her saying, 425 00:22:29,520 --> 00:22:32,799 "Look, I can get along without you." 426 00:22:32,903 --> 00:22:36,872 I don't think that it was 427 00:22:36,976 --> 00:22:39,288 that much directed against the royal family, 428 00:22:39,392 --> 00:22:42,464 though she will have enjoyed the fact that it upset people. 429 00:22:42,568 --> 00:22:44,570 And I think Diana probably knew full well 430 00:22:44,673 --> 00:22:46,675 that the royal family wouldn't like it. 431 00:22:46,779 --> 00:22:49,126 Maybe that was one of the reasons why she did agree 432 00:22:49,229 --> 00:22:52,060 to go on that holiday in '97 with the Fayeds 433 00:22:52,163 --> 00:22:55,132 because she had offers to go away with other people, 434 00:22:55,235 --> 00:22:58,204 but she went with Mohamed and his family. 435 00:22:58,307 --> 00:23:00,413 You know, Diana was getting herself into something 436 00:23:00,517 --> 00:23:05,418 that had the potential, really, to backfire quite badly for her, 437 00:23:05,522 --> 00:23:07,869 and, you know, at the end of the day, 438 00:23:07,972 --> 00:23:09,284 that's exactly what happened. 439 00:23:09,388 --> 00:23:12,770 I'm not sure that she really had any solutions 440 00:23:12,874 --> 00:23:15,946 in her personal life. 441 00:23:16,049 --> 00:23:18,811 Her love for Hasnat Khan, 442 00:23:18,914 --> 00:23:24,161 the doctor, a Pakistani doctor, had come to nothing, 443 00:23:24,264 --> 00:23:28,476 and Dodi Fayed was obviously a path to nowhere, 444 00:23:28,579 --> 00:23:31,444 so I don't think there was much going in her personal life. 445 00:23:31,548 --> 00:23:33,998 I think it was more her future, 446 00:23:34,102 --> 00:23:38,831 her own future in the way of life she wanted to lead. 447 00:23:38,934 --> 00:23:40,902 I think her great hope was to sort of shine a light. 448 00:23:41,005 --> 00:23:42,662 I mean, that's what she was. That's all she could do. 449 00:23:42,766 --> 00:23:43,974 She was not a legislator. 450 00:23:44,077 --> 00:23:46,183 She wasn't a politician, 451 00:23:46,286 --> 00:23:49,289 although sometimes politicians accused her of acting like one, 452 00:23:49,393 --> 00:23:51,291 particularly, for example, over the land mines. 453 00:23:51,395 --> 00:23:53,259 In the early days of that land-mines campaign, 454 00:23:53,362 --> 00:23:54,709 she was accused of meddling in things 455 00:23:54,812 --> 00:23:56,400 she had no business meddling in. 456 00:23:56,504 --> 00:23:58,644 In fact, she approached the land-mine issue 457 00:23:58,747 --> 00:24:01,060 very much as a humanitarian. 458 00:24:01,163 --> 00:24:02,855 She wanted to draw attention to something 459 00:24:02,958 --> 00:24:05,547 that she felt deeply about. 460 00:24:05,651 --> 00:24:07,860 Nash: She was the real deal in that she went out there 461 00:24:07,963 --> 00:24:12,105 and put herself, you know, not quite in the firing line, 462 00:24:12,209 --> 00:24:14,038 but, you know, she'd walked through land mines, 463 00:24:14,142 --> 00:24:15,937 and she'd hold hands with lepers. 464 00:24:16,040 --> 00:24:18,629 She would comfort people who were dying from AIDS. 465 00:24:18,733 --> 00:24:21,529 She put her money where her mouth was, if you like, 466 00:24:21,632 --> 00:24:24,704 and nowadays, we see all manner of celebrities 467 00:24:24,808 --> 00:24:27,673 and public figures following in her footsteps. 468 00:24:27,776 --> 00:24:29,675 You have the likes of Angelina Jolie, 469 00:24:29,778 --> 00:24:31,470 George Clooney, David Beckham, 470 00:24:31,573 --> 00:24:34,749 even Madonna, who are doing some great charity work 471 00:24:34,852 --> 00:24:39,167 and using their elevated status to shine a spotlight on things, 472 00:24:39,270 --> 00:24:41,100 but you have to remember that when Diana did it, 473 00:24:41,203 --> 00:24:43,654 she was really breaking the mold, 474 00:24:43,758 --> 00:24:45,863 certainly stepping into uncharted territories 475 00:24:45,967 --> 00:24:47,382 for a member of the royal family. 476 00:24:47,486 --> 00:24:49,039 I think Diana was extraordinary. 477 00:24:49,142 --> 00:24:51,248 She certainly was classless. 478 00:24:51,351 --> 00:24:54,113 She wasn't obsessed with millionaires, 479 00:24:54,216 --> 00:24:57,288 as I'm afraid nowadays people seem to think money 480 00:24:57,392 --> 00:25:02,086 is the most important thing, and that wasn't Diana at all. 481 00:25:02,190 --> 00:25:05,504 She thought humanity and people being 482 00:25:05,607 --> 00:25:09,128 who they should be was more important. 483 00:25:09,231 --> 00:25:13,063 Campbell: The causes that she allied herself to 484 00:25:13,166 --> 00:25:16,756 tended to be unfashionable causes, 485 00:25:16,860 --> 00:25:20,070 but look at the progress that's been made on HIV/AIDS. 486 00:25:20,173 --> 00:25:23,660 Look at the -- You know, one of the first things 487 00:25:23,763 --> 00:25:26,317 that the Labor government did 488 00:25:26,421 --> 00:25:28,492 was further action on land mines. 489 00:25:28,596 --> 00:25:32,703 I mean, she was ahead of her time on some of those things. 490 00:25:32,807 --> 00:25:36,500 She was a very active humanitarian. 491 00:25:36,604 --> 00:25:38,398 I don't think the royal family had seen anything 492 00:25:38,502 --> 00:25:39,952 quite like that. 493 00:25:40,055 --> 00:25:43,472 The treaty that was signed just before her death 494 00:25:43,576 --> 00:25:47,580 has pretty much seen the abolition of land mines 495 00:25:47,684 --> 00:25:49,582 and is a cause now that Harry is taking on 496 00:25:49,686 --> 00:25:53,034 to make sure that by 2025 there are no more. 497 00:25:53,137 --> 00:25:56,071 There is no question that a huge amount 498 00:25:56,175 --> 00:25:58,729 has been achieved in the last 20 years. 499 00:25:58,833 --> 00:26:01,525 Land mines remain politically toxic weapons 500 00:26:01,629 --> 00:26:04,493 in the eyes of people around the world. 501 00:26:04,597 --> 00:26:07,255 Vast government stockpiles have been destroyed, 502 00:26:07,358 --> 00:26:09,084 and production of these weapons 503 00:26:09,188 --> 00:26:13,192 by the world's arms producers has all but ceased. 504 00:26:13,295 --> 00:26:17,817 So I think the scale of her work is really only evident now. 505 00:26:17,921 --> 00:26:21,752 It's taken this long to just see how remarkable 506 00:26:21,856 --> 00:26:23,582 what she actually achieved was. 507 00:26:23,685 --> 00:26:25,273 One of the most remarkable things she did, 508 00:26:25,376 --> 00:26:30,036 I think it was in 1987, is that she went to a place 509 00:26:30,140 --> 00:26:33,143 where people dying of AIDS were -- 510 00:26:33,246 --> 00:26:35,283 it's almost like a hospice, I think, 511 00:26:35,386 --> 00:26:37,457 and she didn't -- she touched, 512 00:26:37,561 --> 00:26:42,186 she clearly physically embraced someone with AIDS at a time 513 00:26:42,290 --> 00:26:44,464 when that was thought to be some kind of death sentence 514 00:26:44,568 --> 00:26:46,432 if you came anywhere near such a person. 515 00:26:46,535 --> 00:26:48,607 I think that was transformative of the whole thing. 516 00:26:48,710 --> 00:26:51,989 You have to remember that this was uncharted territory 517 00:26:52,093 --> 00:26:55,614 for a member of the royal family to be going into a hospital 518 00:26:55,717 --> 00:26:58,409 and holding hands with people suffering from HIV at a time 519 00:26:58,513 --> 00:27:02,034 when they were generally shunned by society. 520 00:27:02,137 --> 00:27:04,415 And I think you can actually trace a thread 521 00:27:04,519 --> 00:27:07,246 going right the way back to 1987 522 00:27:07,349 --> 00:27:09,697 when she broke those taboos over AIDS, 523 00:27:09,800 --> 00:27:13,079 and I was there that day when she shook hands with those poor, 524 00:27:13,183 --> 00:27:15,668 unfortunate young men at the Middlesex Hospital, 525 00:27:15,772 --> 00:27:18,257 young men who subsequently died, 526 00:27:18,360 --> 00:27:20,362 but she did that without wearing gloves. 527 00:27:20,466 --> 00:27:22,917 Royals in those days wore white gloves, inevitably. 528 00:27:23,020 --> 00:27:25,229 Certainly, in the respect that the lead-up 529 00:27:25,333 --> 00:27:27,266 to Princess Diana coming was, 530 00:27:27,369 --> 00:27:29,026 "Will she or won't she wear gloves?" 531 00:27:29,130 --> 00:27:30,269 And she didn't. 532 00:27:30,372 --> 00:27:31,719 I mean, I believed she wouldn't, 533 00:27:31,822 --> 00:27:33,617 and she's lived up to what I had believed. 534 00:27:33,721 --> 00:27:35,239 She knew the facts. 535 00:27:35,343 --> 00:27:37,656 Now, she couldn't do anything about research into AIDS, 536 00:27:37,759 --> 00:27:40,141 but she could help in drawing attention 537 00:27:40,244 --> 00:27:42,039 to the inequities of it and, crucially, 538 00:27:42,143 --> 00:27:44,835 raise vast sums of money, which she did over the years. 539 00:27:44,939 --> 00:27:47,735 What is remarkable is she was cuddling people 540 00:27:47,838 --> 00:27:50,358 when the royal family stayed 5 feet away from you, 541 00:27:50,461 --> 00:27:52,912 and all you did is bow and let them pass. 542 00:27:53,016 --> 00:27:58,159 She broke all those taboos and cuddled people with AIDS. 543 00:27:58,262 --> 00:28:00,886 And I don't exaggerate when I say 544 00:28:00,989 --> 00:28:02,957 I wondered if you could cuddle someone with AIDS 545 00:28:03,060 --> 00:28:04,268 because I didn't know. 546 00:28:04,372 --> 00:28:05,891 I hadn't got a clue. 547 00:28:05,994 --> 00:28:07,927 but when I saw her cuddle someone with AIDS, I thought, 548 00:28:08,031 --> 00:28:10,067 "Yes, of course you can cuddle someone with AIDS. 549 00:28:10,171 --> 00:28:11,413 Obviously not a problem." 550 00:28:11,517 --> 00:28:14,554 HIV does not make people dangerous to know, 551 00:28:14,658 --> 00:28:17,626 so you can shake their hands and give them a hug. 552 00:28:17,730 --> 00:28:19,939 Heaven knows they need it. 553 00:28:20,043 --> 00:28:25,669 And so that ability to bring to people a feeling of simplicity 554 00:28:25,773 --> 00:28:28,603 and honesty was incredible, absolutely incredible, 555 00:28:28,707 --> 00:28:31,192 and I repeat, I think I think that 556 00:28:31,295 --> 00:28:34,264 with Prince William and Prince Harry, 557 00:28:34,367 --> 00:28:36,369 you just see an extension of it, 558 00:28:36,473 --> 00:28:39,890 which would have been unacceptable 20 years ago. 559 00:28:39,994 --> 00:28:42,928 HIV was a death sentence. 560 00:28:43,031 --> 00:28:45,068 Treatment was not widely available 561 00:28:45,171 --> 00:28:48,934 in the developed world, let alone in the poorer regions. 562 00:28:49,037 --> 00:28:51,937 Stigma kept HIV-positive people 563 00:28:52,040 --> 00:28:54,871 from talking openly about their condition 564 00:28:54,974 --> 00:28:57,080 and kept vulnerable people from having the courage 565 00:28:57,183 --> 00:29:01,222 to step into a clinic and ask for a test, 566 00:29:01,325 --> 00:29:03,327 but thanks to the work of leaders in the fight 567 00:29:03,431 --> 00:29:06,779 against HIV, people like Nelson Mandela, 568 00:29:06,883 --> 00:29:10,265 Sir Elton John, Dr. Peter Piot, 569 00:29:10,369 --> 00:29:13,648 the brave activists of TAG and ACT UP, 570 00:29:13,752 --> 00:29:16,616 and like my mother, Princess Diana, 571 00:29:16,720 --> 00:29:18,446 we have made huge progress. 572 00:29:18,549 --> 00:29:23,865 [ Cheers and applause ] 573 00:29:23,969 --> 00:29:25,591 William and Harry have had to deal 574 00:29:25,694 --> 00:29:30,216 with an image of their mother projected in the press 575 00:29:30,320 --> 00:29:32,943 of which they have no control over, 576 00:29:33,047 --> 00:29:37,914 whether it's ex-lovers selling letters, 577 00:29:38,017 --> 00:29:42,056 people recalling their experiences of their time 578 00:29:42,159 --> 00:29:46,025 with Diana, working with Diana, loving Diana, 579 00:29:46,129 --> 00:29:48,062 whatever capacity it's been, 580 00:29:48,165 --> 00:29:50,409 and there have been former aides, 581 00:29:50,512 --> 00:29:54,931 courtiers, and lovers who have cashed in on Diana's memory. 582 00:29:55,034 --> 00:29:57,312 William and Harry have had to watch that 583 00:29:57,416 --> 00:29:59,314 without having any control. 584 00:29:59,418 --> 00:30:01,489 Harry has spoken quite recently about the fact 585 00:30:01,592 --> 00:30:05,700 that he has felt conflicted in the past about his position. 586 00:30:05,804 --> 00:30:08,530 He's not wanted all the scrutiny. 587 00:30:08,634 --> 00:30:10,912 He didn't want to live in the goldfish bowl. 588 00:30:11,016 --> 00:30:12,949 But they understand their power, 589 00:30:13,052 --> 00:30:16,642 and they understand that they have this unique platform 590 00:30:16,745 --> 00:30:19,472 through which they can spread their message and, you know, 591 00:30:19,576 --> 00:30:23,442 in turn be used as weapons of soft diplomacy, if you like. 592 00:30:23,545 --> 00:30:27,756 They can reach a far wider audience, perhaps, 593 00:30:27,860 --> 00:30:29,620 than your average celebrity. 594 00:30:29,724 --> 00:30:35,764 ♪♪ 595 00:30:35,868 --> 00:30:37,766 Again, I talked to Prince William about this, 596 00:30:37,870 --> 00:30:39,941 and he said, you know -- I said, "Do you buy this line 597 00:30:40,045 --> 00:30:43,669 at all that she kind of, you know, 598 00:30:43,772 --> 00:30:45,291 got herself into a lot of these difficulties 599 00:30:45,395 --> 00:30:49,019 because she tried to play the media game?" 600 00:30:49,123 --> 00:30:51,850 And he said, "Look, I think" -- his word was shenanigans. 601 00:30:51,953 --> 00:30:54,680 He said, "I know there were shenanigans that went on." 602 00:30:54,783 --> 00:31:01,721 But he feels that she was very isolated, very vulnerable, 603 00:31:01,825 --> 00:31:03,551 not terribly well-protected 604 00:31:03,654 --> 00:31:06,209 once the marriage started to go wrong. 605 00:31:06,312 --> 00:31:09,868 Yeah, she said -- I thought it was pretty moving 606 00:31:09,971 --> 00:31:15,459 the way that he said that he felt really sad 607 00:31:15,563 --> 00:31:17,565 because he felt that that was the sort of role 608 00:31:17,668 --> 00:31:21,362 that he and Harry could have played had they been older, 609 00:31:21,465 --> 00:31:25,262 that, actually, as they became adults, 610 00:31:25,366 --> 00:31:29,301 used, themselves, to this kind of goldfish-bowl existence, 611 00:31:29,404 --> 00:31:30,992 that they'd have been able to protect her better 612 00:31:31,096 --> 00:31:32,891 than she could protect herself, 613 00:31:32,994 --> 00:31:36,584 and I think they did feel that she got used and exploited. 614 00:31:36,687 --> 00:31:38,758 Well, I must say, I do think that they have been 615 00:31:38,862 --> 00:31:40,484 very forgiving, 616 00:31:40,588 --> 00:31:44,972 considering their mother was practically driven to her death, 617 00:31:45,075 --> 00:31:50,529 and I think that the way they behave, the kindness 618 00:31:50,632 --> 00:31:53,877 and compassion that they show is pretty remarkable. 619 00:31:53,981 --> 00:31:55,810 She was, in some ways, 620 00:31:55,914 --> 00:31:57,294 destructive of the role of family. 621 00:31:57,398 --> 00:31:59,400 I don't mean deliberately or directly 622 00:31:59,503 --> 00:32:01,505 because I think she was a monarchist, 623 00:32:01,609 --> 00:32:04,508 but it was clearly her aim and intention 624 00:32:04,612 --> 00:32:06,338 to make sure that the Prince of Wales 625 00:32:06,441 --> 00:32:07,960 never became king, 626 00:32:08,064 --> 00:32:10,549 and a lot of what she did in terms of her broadcasts 627 00:32:10,652 --> 00:32:12,551 and the help she gave 628 00:32:12,654 --> 00:32:14,794 with certain journalists and biographers 629 00:32:14,898 --> 00:32:18,350 was to try as she could to prevent that ever happening. 630 00:32:18,453 --> 00:32:22,216 Well, Diana made the statements about Charles' suitability 631 00:32:22,319 --> 00:32:25,357 as a king in that infamous panorama interview 632 00:32:25,460 --> 00:32:26,875 that she did with Martin Bashir. 633 00:32:26,979 --> 00:32:29,671 I think, perhaps, retrospectively, she regretted 634 00:32:29,775 --> 00:32:31,501 some of the things that she said in that documentary, 635 00:32:31,604 --> 00:32:33,054 not least because they hurt her sons, 636 00:32:33,158 --> 00:32:35,194 which was never her intention. 637 00:32:35,298 --> 00:32:39,474 She didn't say that she didn't want Prince Charles to be king. 638 00:32:39,578 --> 00:32:43,064 She said that she thought that hemay not want to be king, 639 00:32:43,168 --> 00:32:46,171 which was a very mischievous thing to do, 640 00:32:46,274 --> 00:32:54,248 and she was always very clever at sowing these little points 641 00:32:54,351 --> 00:32:58,148 into her public utterances that would be picked up, 642 00:32:58,252 --> 00:33:01,289 but that, of all of the ones that she did, was the one 643 00:33:01,393 --> 00:33:04,154 with the greatest power of destruction. 644 00:33:04,258 --> 00:33:07,778 She saw a very different side to Charles to the side 645 00:33:07,882 --> 00:33:09,125 that the rest of us see, 646 00:33:09,228 --> 00:33:11,472 but I think quite a bit of what she said 647 00:33:11,575 --> 00:33:16,270 was probably fueled by anger and bitterness and resentment. 648 00:33:16,373 --> 00:33:19,066 Mayer: And so she knew, in talking about the idea 649 00:33:19,169 --> 00:33:21,689 that Charles himself might wish to take himself 650 00:33:21,792 --> 00:33:26,935 out of the line of succession, that this was dynamite. 651 00:33:27,039 --> 00:33:32,355 I don't think that she probably thought it through 652 00:33:32,458 --> 00:33:34,184 in terms of what she really wanted 653 00:33:34,288 --> 00:33:39,224 because no mother would really want for their eldest son 654 00:33:39,327 --> 00:33:42,503 to have thrust upon them early the kingship, 655 00:33:42,606 --> 00:33:44,815 but I'm sure that she knew it was something 656 00:33:44,919 --> 00:33:48,681 that could damage him quite considerably, and it did. 657 00:33:48,785 --> 00:33:51,270 He's been fighting that idea ever since, 658 00:33:51,374 --> 00:33:54,825 that he doesn't really want the top job. 659 00:33:54,929 --> 00:33:57,966 It's interesting how Charles has changed. 660 00:33:58,070 --> 00:34:03,386 In 1997, he was not a popular figure. 661 00:34:03,489 --> 00:34:08,391 He was seen as the man who inexplicably had chosen 662 00:34:08,494 --> 00:34:13,499 to distance himself from this immensely beautiful 663 00:34:13,603 --> 00:34:17,469 and vulnerable still-young woman, 664 00:34:17,572 --> 00:34:23,889 and yet 20 years later, he has become a figure 665 00:34:23,992 --> 00:34:27,479 whose inner quality of his life 666 00:34:27,582 --> 00:34:32,139 has a much bigger public acclaim than it ever has, 667 00:34:32,242 --> 00:34:39,456 and yet his ideas about nature, the environment, this country, 668 00:34:39,560 --> 00:34:45,531 about humanity are seen to be no longer behind the times 669 00:34:45,635 --> 00:34:48,741 but in many ways ahead of the times. 670 00:34:51,848 --> 00:34:53,850 Nicholl: I think Charles' influence on his sons 671 00:34:53,953 --> 00:34:55,783 is something that often gets lost, 672 00:34:55,886 --> 00:34:57,647 and I think a lot of people might think 673 00:34:57,750 --> 00:35:01,168 that she was solely responsible for raising William and Harry 674 00:35:01,271 --> 00:35:05,275 and grooming them to become the young men that they are, 675 00:35:05,379 --> 00:35:08,313 but actually, you have to remember that from the age of 676 00:35:08,416 --> 00:35:12,006 12 and 15, they grew up without a mother. 677 00:35:12,110 --> 00:35:13,594 Harry: Well done, brother.Well, thank you. 678 00:35:13,697 --> 00:35:15,078 I think I deserve that.Shut up. 679 00:35:15,182 --> 00:35:16,631 I nearly fell off my horse trying to hit you the ball, 680 00:35:16,735 --> 00:35:18,771 and you missed it, spoon.Yeah, right. 681 00:35:21,222 --> 00:35:22,672 "Spoon," did you say? 682 00:35:22,775 --> 00:35:24,294 Spoon, yeah. It's not a swear word. 683 00:35:24,398 --> 00:35:25,916 It isn't? You're sure? 684 00:35:26,020 --> 00:35:28,712 Yes. Let's not mention the word that you invented, shall we? 685 00:35:28,816 --> 00:35:30,507 No, no, no. No, we won't, Harry. 686 00:35:30,611 --> 00:35:32,026 [ Laughs ] He "invented," yeah. 687 00:35:32,130 --> 00:35:33,683 [ Laughing ] Please not. Please not. 688 00:35:33,786 --> 00:35:35,271 One of those things you put your hands on. 689 00:35:35,374 --> 00:35:36,479 No, Harry, absolutely. Yes, absolutely. 690 00:35:36,582 --> 00:35:37,997 I couldn't agree more.[ Laughs ] 691 00:35:38,101 --> 00:35:41,139 And the rounded men that they are today 692 00:35:41,242 --> 00:35:43,624 is largely down to Charles. 693 00:35:43,727 --> 00:35:48,249 I think he's often overlooked as a parent. 694 00:35:48,353 --> 00:35:52,080 Charles had to step in and do the job of two parents 695 00:35:52,184 --> 00:35:55,222 under the most unimaginably hard scenarios. 696 00:35:55,325 --> 00:35:57,258 It wasn't an easy situation, 697 00:35:57,362 --> 00:36:00,123 and I think sometimes he deserves more credit 698 00:36:00,227 --> 00:36:01,676 than he's actually given. 699 00:36:01,780 --> 00:36:04,472 I think the one thing that unified Diana and Charles 700 00:36:04,576 --> 00:36:06,854 was how they wanted to raise those boys. 701 00:36:06,957 --> 00:36:11,272 ♪♪ 702 00:36:11,376 --> 00:36:13,447 Bradford: Well, of course Diana was very beautiful. 703 00:36:13,550 --> 00:36:17,313 That always helps, and very photogenic, and she knew it, 704 00:36:17,416 --> 00:36:21,040 and she knew how to perform for the photographers, 705 00:36:21,144 --> 00:36:23,457 but this was not a fake. 706 00:36:23,560 --> 00:36:26,460 Underneath it, she had very strong feelings 707 00:36:26,563 --> 00:36:28,082 and great feelings of friendship 708 00:36:28,186 --> 00:36:31,050 and encouraging people to talk to her, 709 00:36:31,154 --> 00:36:34,122 to talk about their problems to her. 710 00:36:34,226 --> 00:36:36,711 She really was a compassionate person. 711 00:36:36,815 --> 00:36:47,584 ♪♪ 712 00:36:47,688 --> 00:36:58,457 ♪♪ 713 00:36:58,561 --> 00:37:09,365 ♪♪ 714 00:37:09,468 --> 00:37:13,852 And I think if you think back through the pictures 715 00:37:13,955 --> 00:37:16,130 that people remember, 716 00:37:16,234 --> 00:37:18,236 I mean, there were millions of pictures of Princess Diana, 717 00:37:18,339 --> 00:37:21,342 but there are some pictures, like the first time 718 00:37:21,446 --> 00:37:26,244 that she held the hand of the guy who had HIV/AIDS, 719 00:37:26,347 --> 00:37:31,628 walking through the minefield, the night that Prince Charles 720 00:37:31,732 --> 00:37:34,113 was doing his big television interview 721 00:37:34,217 --> 00:37:36,254 and she wore that amazing black dress 722 00:37:36,357 --> 00:37:38,256 and just got herself on all the front pages 723 00:37:38,359 --> 00:37:41,673 the next day looking, like, drop-dead gorgeous. 724 00:37:41,776 --> 00:37:47,782 She thought in pictures, and I think that that was -- 725 00:37:47,886 --> 00:37:49,301 I don't think it was manipulative. 726 00:37:49,405 --> 00:37:50,889 I think it was instinctive. 727 00:37:50,992 --> 00:37:54,548 She knew the power of the picture, 728 00:37:54,651 --> 00:37:57,654 and she knew the power of the picture to create 729 00:37:57,758 --> 00:38:02,038 this sense of an empathetic person, which was real. 730 00:38:02,141 --> 00:38:03,419 You couldn't fake that. 731 00:38:03,522 --> 00:38:06,939 For people who are new to Diana's story, 732 00:38:07,043 --> 00:38:10,253 it's one of endless fascination for them. 733 00:38:10,357 --> 00:38:11,703 There's this incredibly beautiful, 734 00:38:11,806 --> 00:38:15,258 glamorous woman who lived a remarkable life 735 00:38:15,362 --> 00:38:17,502 and had a huge impact on the world. 736 00:38:17,605 --> 00:38:19,262 [ Laughs ] 737 00:38:19,366 --> 00:38:21,299 Hello. How do you do? 738 00:38:21,402 --> 00:38:23,059 Hello. Hello. 739 00:38:23,162 --> 00:38:26,959 [ Indistinct chatter ] 740 00:38:27,063 --> 00:38:28,444 Oh, how nice. 741 00:38:28,547 --> 00:38:30,169 Lucky me. 742 00:38:30,273 --> 00:38:31,792 Hello. 743 00:38:31,895 --> 00:38:34,450 Nash: People who are now just reaching their 20s 744 00:38:34,553 --> 00:38:36,037 really want to know more about her. 745 00:38:36,141 --> 00:38:39,524 They want to hear about her life and her legacy 746 00:38:39,627 --> 00:38:42,009 and see what all the fuss was about, really. 747 00:38:42,112 --> 00:38:44,632 It's very hard for them to imagine, 748 00:38:44,736 --> 00:38:46,531 pre-the Kardashian era, 749 00:38:46,634 --> 00:38:48,843 somebody who was quite that famous 750 00:38:48,947 --> 00:38:51,018 in a time before social media. 751 00:38:51,121 --> 00:38:52,571 She was, you know, 752 00:38:52,675 --> 00:38:56,817 one of the first huge icons of our lifetime. 753 00:38:56,920 --> 00:39:03,755 I think Princess Diana's death dared to make people think, 754 00:39:03,858 --> 00:39:06,654 "Is the royal family a little out of date?" 755 00:39:06,758 --> 00:39:10,382 The queen is now much more likely to take tea 756 00:39:10,486 --> 00:39:13,040 with nursing staff in the canteen 757 00:39:13,143 --> 00:39:15,249 rather than go to the boardroom. 758 00:39:15,353 --> 00:39:17,113 Now, that is on one level, 759 00:39:17,216 --> 00:39:19,736 but clearly, there have been other changes, too, 760 00:39:19,840 --> 00:39:21,151 and I think this has been driven, 761 00:39:21,255 --> 00:39:22,636 if you like, from the bottom up 762 00:39:22,739 --> 00:39:25,086 because I think because of Diana's influence 763 00:39:25,190 --> 00:39:27,951 and the way she approached her role, 764 00:39:28,055 --> 00:39:30,057 if you like, the public have demanded 765 00:39:30,160 --> 00:39:31,955 that the royal family adjust. 766 00:39:32,059 --> 00:39:40,274 ♪♪ 767 00:39:40,378 --> 00:39:42,069 But if you're asking me, "Is the modern royal family 768 00:39:42,172 --> 00:39:44,865 very different to the one 20 years ago?" 769 00:39:44,968 --> 00:39:46,453 Very different. 770 00:39:46,556 --> 00:39:48,903 At a time when most institutions have almost gone 771 00:39:49,007 --> 00:39:50,664 into reputational free-fall, 772 00:39:50,767 --> 00:39:53,460 whether that's the banks, whether it's parliament, 773 00:39:53,563 --> 00:39:55,116 whether it's politicians more generally, 774 00:39:55,220 --> 00:39:57,912 whether it's sports stars, 775 00:39:58,016 --> 00:40:00,259 the monarchy seems, to me, to buck the trend. 776 00:40:02,365 --> 00:40:04,298 But I think a lot of that 777 00:40:04,402 --> 00:40:06,576 has been about the way the queen has adapted. 778 00:40:06,680 --> 00:40:09,234 I think there has been a kind of process of adaptation 779 00:40:09,337 --> 00:40:11,236 that's gone on. 780 00:40:11,339 --> 00:40:13,238 And, also, I think it's maybe that they got 781 00:40:13,341 --> 00:40:16,137 all the really bad stuff happening to them 782 00:40:16,241 --> 00:40:18,657 before everybody else. 783 00:40:18,761 --> 00:40:21,867 But I think the combination of the queen, 784 00:40:21,971 --> 00:40:24,594 what she called annus horribilis, 785 00:40:24,698 --> 00:40:31,049 and then the Diana death and that moment during the week 786 00:40:31,152 --> 00:40:33,879 when it all felt very, very vulnerable and shaky, 787 00:40:33,983 --> 00:40:35,950 and then getting through that week, 788 00:40:36,054 --> 00:40:39,402 and then I think they did kind of adapt after that, 789 00:40:39,506 --> 00:40:40,990 just a little bit, not too much, 790 00:40:41,093 --> 00:40:44,027 but enough to get themselves into a much better place. 791 00:40:44,131 --> 00:40:48,411 [ Indistinct chatter ] 792 00:40:48,515 --> 00:40:50,586 It was quite early on. 793 00:40:50,689 --> 00:40:52,519 Yes. That's the interesting -- 794 00:40:52,622 --> 00:40:55,729 I think it's come over very strong, young man, 795 00:40:55,832 --> 00:40:58,179 because the community's been to help. 796 00:40:58,283 --> 00:41:00,734 [ Indistinct chatter ] 797 00:41:00,837 --> 00:41:10,537 ♪♪ 798 00:41:10,640 --> 00:41:14,333 Nash: William and Harry have spearheaded Heads Together, 799 00:41:14,437 --> 00:41:17,026 along with Kate, very much in their mother's memory. 800 00:41:17,129 --> 00:41:19,787 They've talked a lot recently about their own struggles 801 00:41:19,891 --> 00:41:23,619 in coming to terms with the grief of losing her. 802 00:41:23,722 --> 00:41:25,931 William has talked about the fact that, 803 00:41:26,035 --> 00:41:28,658 you know, he still finds it to be mentally shocking now 804 00:41:28,762 --> 00:41:31,730 even to talk about it 20 years on, 805 00:41:31,834 --> 00:41:34,561 but he's really encouraged other people, 806 00:41:34,664 --> 00:41:36,494 through his work with Child Bereavement UK, 807 00:41:36,597 --> 00:41:38,703 for example, to talk all the time 808 00:41:38,806 --> 00:41:40,981 and to talk about their lost loved ones 809 00:41:41,084 --> 00:41:44,812 as much as they possibly can as a way to overcome that grief. 810 00:41:44,916 --> 00:41:48,747 In fact, he's the one who encouraged Prince Harry to go 811 00:41:48,851 --> 00:41:51,439 and seek help after, you know, his life descended 812 00:41:51,543 --> 00:41:54,857 into what he describes as total chaos. 813 00:41:54,960 --> 00:41:57,653 Harry is someone who didn't talk openly 814 00:41:57,756 --> 00:42:00,448 about his mother's death for a very long time. 815 00:42:00,552 --> 00:42:03,003 My sense is that William and Harry, 816 00:42:03,106 --> 00:42:06,040 losing their mother at such a young age, 817 00:42:06,144 --> 00:42:09,941 always so difficult for young people to do, 818 00:42:10,044 --> 00:42:15,705 they were given vulnerabilities that unresolved issues 819 00:42:15,809 --> 00:42:19,640 inside their psyches, and at some point, 820 00:42:19,744 --> 00:42:24,852 and it traditionally comes out at the age that they now are, 821 00:42:24,956 --> 00:42:27,475 they want to try and resolve those. 822 00:42:27,579 --> 00:42:29,167 And I think the fact that their mother 823 00:42:29,270 --> 00:42:31,618 was such an articulate person, 824 00:42:31,721 --> 00:42:35,207 that helped them to have the confidence 825 00:42:35,311 --> 00:42:37,865 to feel that they could talk in public 826 00:42:37,969 --> 00:42:43,146 about the mental, emotional difficulties that they've had. 827 00:42:43,250 --> 00:42:46,529 Talking can make us realize that we're not alone. 828 00:42:46,633 --> 00:42:50,740 The opposite of talking is isolation and fear. 829 00:42:50,844 --> 00:42:53,156 Sometimes, getting something off your chest 830 00:42:53,260 --> 00:42:56,781 is an important step in coping with a situation 831 00:42:56,884 --> 00:42:59,059 so you know that you're not alone, 832 00:42:59,162 --> 00:43:01,820 you're not failing, that it's perfectly normal 833 00:43:01,924 --> 00:43:04,651 to feel overwhelmed or sad at times. 834 00:43:04,754 --> 00:43:06,100 Everybody does. 835 00:43:06,204 --> 00:43:08,240 William and Harry have chosen to get involved 836 00:43:08,344 --> 00:43:11,865 in those key charities, not so much as a result 837 00:43:11,968 --> 00:43:13,936 of their mother's untimely death 838 00:43:14,039 --> 00:43:17,664 but because they were issues that she was concerned in. 839 00:43:17,767 --> 00:43:21,875 I think the fact that Harry has taken in interest in land mines 840 00:43:21,978 --> 00:43:24,981 and in particular his other charities in Africa, 841 00:43:25,085 --> 00:43:27,915 which would be very close to Diana's heart, 842 00:43:28,019 --> 00:43:31,539 are just because they are Diana's children. 843 00:43:31,643 --> 00:43:33,196 Well, neither of the boys, 844 00:43:33,300 --> 00:43:35,405 as open as they've been in the series of interviews 845 00:43:35,509 --> 00:43:37,062 that they gave about Heads Together, 846 00:43:37,166 --> 00:43:39,617 have ever said it was because their mother herself 847 00:43:39,720 --> 00:43:41,860 suffered from mental-health problems, 848 00:43:41,964 --> 00:43:44,656 depression, bulimia, all of the things that, 849 00:43:44,760 --> 00:43:48,384 you know, we know Diana did suffer from. 850 00:43:48,487 --> 00:43:52,802 But I think it doesn't take a psychologist to work out that, 851 00:43:52,906 --> 00:43:57,427 having gone through so many years of trauma and grief 852 00:43:57,531 --> 00:43:59,464 and having to have gone through what they went through 853 00:43:59,567 --> 00:44:03,399 so publicly, that a charity or an initiative 854 00:44:03,502 --> 00:44:06,229 that is dedicated to mental health 855 00:44:06,333 --> 00:44:09,405 and being more open about our problems, 856 00:44:09,508 --> 00:44:13,823 being able to talk more openly about things like depression, 857 00:44:13,927 --> 00:44:16,412 would resonate with both of the boys. 858 00:44:16,515 --> 00:44:19,242 The three of us have learned a lot in the past few months 859 00:44:19,346 --> 00:44:21,279 as we have met people. 860 00:44:21,382 --> 00:44:23,488 The conclusion we are coming to 861 00:44:23,591 --> 00:44:25,835 is that the more we talk about all of this, 862 00:44:25,939 --> 00:44:28,389 the more collectively, as a society, 863 00:44:28,493 --> 00:44:31,427 we can do to support one another. 864 00:44:31,530 --> 00:44:33,360 The theme of World Mental Health Day 865 00:44:33,463 --> 00:44:35,914 this year matches this. 866 00:44:36,018 --> 00:44:39,573 It is mental-health first-aid for all. 867 00:44:39,677 --> 00:44:43,266 To us, mental-health first-aid means getting in there early 868 00:44:43,370 --> 00:44:45,993 to support people before what they're going through 869 00:44:46,097 --> 00:44:49,790 becomes more serious or even clinical. 870 00:44:49,894 --> 00:44:52,310 That support can be as little as a conversation 871 00:44:52,413 --> 00:44:54,070 and a listening ear, 872 00:44:54,174 --> 00:44:57,798 or it can be signposting someone to a professional service. 873 00:44:57,902 --> 00:45:02,492 These actions may seem little, but they are vitally important. 874 00:45:02,596 --> 00:45:04,805 I think the mental-health stuff is fantastic, 875 00:45:04,909 --> 00:45:06,773 and I wrote a piece at the time 876 00:45:06,876 --> 00:45:09,707 when they first said they were getting involved. 877 00:45:09,810 --> 00:45:11,536 I said, "Well, you know, the republican in me 878 00:45:11,639 --> 00:45:15,264 finds this really annoying that they can go into any cause, 879 00:45:15,367 --> 00:45:16,852 and because of who they are, they get coverage, 880 00:45:16,955 --> 00:45:19,406 they get heard, they get access to government, 881 00:45:19,509 --> 00:45:21,132 whatever it might be." 882 00:45:21,235 --> 00:45:23,997 But the mental-health campaigner in me was absolutely overjoyed 883 00:45:24,100 --> 00:45:25,999 because it makes a difference. 884 00:45:26,102 --> 00:45:29,278 There's no point denying it. It makes a difference. 885 00:45:29,381 --> 00:45:33,627 But it only really makes a difference if you do it well. 886 00:45:33,731 --> 00:45:35,560 And I would say that the Heads Together campaign 887 00:45:35,663 --> 00:45:37,804 has been absolutely brilliant, 888 00:45:37,907 --> 00:45:42,015 and I think it's definitely moved the dial. 889 00:45:42,118 --> 00:45:45,259 Now, would they have got involved in that 890 00:45:45,363 --> 00:45:47,468 if somebody else was their mother? 891 00:45:47,572 --> 00:45:49,850 I've got no idea, but she was their mother, 892 00:45:49,954 --> 00:45:53,405 and I do think it's part of her legacy 893 00:45:53,509 --> 00:45:55,062 that that's the route they've gone down, 894 00:45:55,166 --> 00:45:58,445 and I hope they stay down that route for a long time. 895 00:45:58,548 --> 00:46:01,482 And possibly it took connecting 896 00:46:01,586 --> 00:46:03,968 with a charity like mental health, 897 00:46:04,071 --> 00:46:08,731 Heads Together -- possibly that's what it took for Harry 898 00:46:08,835 --> 00:46:11,699 to publicly acknowledge that he'd also had problems. 899 00:46:11,803 --> 00:46:14,150 I was told that he felt very strongly 900 00:46:14,254 --> 00:46:16,325 that if he was going to spearhead this campaign 901 00:46:16,428 --> 00:46:18,430 and encourage others to be open 902 00:46:18,534 --> 00:46:20,743 and talk about their own problems, 903 00:46:20,847 --> 00:46:23,297 then he knew he'd have to open up 904 00:46:23,401 --> 00:46:25,265 and be honest in the process, 905 00:46:25,368 --> 00:46:28,993 and he was, and in doing so, he was incredibly brave. 906 00:46:29,096 --> 00:46:31,098 William, Catherine, and I started this campaign 907 00:46:31,202 --> 00:46:33,411 because we saw that fear of judgement, 908 00:46:33,514 --> 00:46:36,310 stigma, and outdated prejudice 909 00:46:36,414 --> 00:46:38,726 meant that too many people stayed quiet 910 00:46:38,830 --> 00:46:41,384 about their mental-health challenges, 911 00:46:41,488 --> 00:46:46,217 and we saw that this fear of even talking about a problem 912 00:46:46,320 --> 00:46:51,429 often meant the issues could quickly escalate out of hand. 913 00:46:51,532 --> 00:46:55,502 How is it that for most, the first time mental health 914 00:46:55,605 --> 00:46:59,264 is talked about is when they're already suffering? 915 00:46:59,368 --> 00:47:03,130 Stigma cannot and must not be the reason 916 00:47:03,234 --> 00:47:05,339 we shy away from equipping ourselves 917 00:47:05,443 --> 00:47:10,828 and our families for the day that a dark cloud may appear. 918 00:47:10,931 --> 00:47:14,970 Diana's legacy is a mixed bag 919 00:47:15,073 --> 00:47:19,526 of what people would like it to be and what it actually is. 920 00:47:19,629 --> 00:47:23,357 What people would like it to be is about emotional intelligence, 921 00:47:23,461 --> 00:47:25,325 is about modernity. 922 00:47:25,428 --> 00:47:27,879 What it actually is is something, I think, 923 00:47:27,983 --> 00:47:31,607 even bigger about a complex woman in the public eye 924 00:47:31,710 --> 00:47:36,060 and somebody who was so iconic, so famous 925 00:47:36,163 --> 00:47:41,824 that she will always be with us for centuries, I think. 926 00:47:41,928 --> 00:47:44,723 Well, I think the important thing is 927 00:47:44,827 --> 00:47:48,175 that she provided an example of compassion, 928 00:47:48,279 --> 00:47:52,662 and real compassion, as opposed to people paying lip service 929 00:47:52,766 --> 00:47:55,251 to being nice or being charitable. 930 00:47:55,355 --> 00:47:57,840 And I think that is an important legacy, 931 00:47:57,944 --> 00:48:00,843 and I think that today's politicians fail 932 00:48:00,947 --> 00:48:03,190 quite severely on that. 933 00:48:03,294 --> 00:48:07,470 On the one hand, you know, she has this hugely glamorous image. 934 00:48:07,574 --> 00:48:10,404 She was an icon of fashion, style, 935 00:48:10,508 --> 00:48:12,682 very beautiful and graceful, 936 00:48:12,786 --> 00:48:14,995 but I think, perhaps, her compassion is something 937 00:48:15,099 --> 00:48:19,966 that really has lasted and has stood the test of time. 938 00:48:20,069 --> 00:48:22,969 People really remember her having this presence, you know? 939 00:48:23,072 --> 00:48:25,143 She walked into a room, and she'd light it up, 940 00:48:25,247 --> 00:48:27,180 people often say of her. 941 00:48:27,283 --> 00:48:28,940 She genuinely brought comfort to people 942 00:48:29,044 --> 00:48:30,769 and made them feel special, 943 00:48:30,873 --> 00:48:32,771 made them feel important when they were, perhaps, 944 00:48:32,875 --> 00:48:36,844 going through incredibly difficult experiences, 945 00:48:36,948 --> 00:48:38,053 and I think that's something 946 00:48:38,156 --> 00:48:40,572 that most people remember her for. 947 00:48:40,676 --> 00:48:42,057 Her legacy is twofold, really. 948 00:48:42,160 --> 00:48:44,231 Her legacy is her sons, 949 00:48:44,335 --> 00:48:47,476 and her legacy is the work that they are now continuing. 950 00:48:47,579 --> 00:48:49,961 It was William who made the point that there is now 951 00:48:50,065 --> 00:48:56,623 a young generation in the world who really don't know Diana. 952 00:48:56,726 --> 00:49:00,938 They don't know the huge things that she achieved 953 00:49:01,041 --> 00:49:04,665 and this amazing legacy that she's left behind. 954 00:49:04,769 --> 00:49:07,979 She shone the spotlight on issues that would otherwise 955 00:49:08,083 --> 00:49:13,295 have just stayed hidden beneath the carpet and neglected. 956 00:49:13,398 --> 00:49:18,679 Diana's legacy has to be the way that she changed the monarchy 957 00:49:18,783 --> 00:49:23,650 away from an austere, rather remote institution 958 00:49:23,753 --> 00:49:27,378 into one which was far more personable, 959 00:49:27,481 --> 00:49:33,384 seen as far more authentic, populated by younger royals 960 00:49:33,487 --> 00:49:37,215 who could connect with the issues 961 00:49:37,319 --> 00:49:41,047 that confronted every man and every woman, 962 00:49:41,150 --> 00:49:44,705 and yet, they did that without losing the dignity 963 00:49:44,809 --> 00:49:46,845 of the office of the royal family. 964 00:49:46,949 --> 00:49:49,296 Kay: Diana's greatest legacy are her children 965 00:49:49,400 --> 00:49:51,333 because they have turned out 966 00:49:51,436 --> 00:49:53,680 to be remarkably well-adjusted young men, 967 00:49:53,783 --> 00:49:57,373 and they've turned out to be very much like their mother, 968 00:49:57,477 --> 00:50:01,274 and I think she is going to be casting the image 969 00:50:01,377 --> 00:50:04,553 of the House of Windsor into the 21st century. 970 00:50:04,656 --> 00:50:06,969 So I think that there has been a fundamental shift. 971 00:50:07,073 --> 00:50:09,420 I think we'll have a much more caring, 972 00:50:09,523 --> 00:50:14,632 more involved monarchy, not so insular, 973 00:50:14,735 --> 00:50:18,084 possibly smaller and more compact 974 00:50:18,187 --> 00:50:20,086 but more relevant, somehow. 975 00:50:20,189 --> 00:50:24,262 I just feel the language that the boys speak is the language 976 00:50:24,366 --> 00:50:28,715 that people recognize every day on the streets of Britain, 977 00:50:28,818 --> 00:50:31,304 and I think that will increase its relevance going forward 978 00:50:31,407 --> 00:50:33,340 and also ensure, I think, 979 00:50:33,444 --> 00:50:34,997 the long-term security of the monarchy 980 00:50:35,101 --> 00:50:37,103 because frankly, it has to change. 981 00:50:37,206 --> 00:50:40,830 It has to adapt to meet changing times and conditions. 982 00:50:40,934 --> 00:50:52,635 ♪♪ 983 00:50:52,739 --> 00:51:04,440 ♪♪ 984 00:51:04,544 --> 00:51:16,245 ♪♪ 985 00:51:16,349 --> 00:51:28,015 ♪♪ 986 00:51:28,119 --> 00:51:39,786 ♪♪ 987 00:51:39,889 --> 00:51:51,694 ♪♪ 75681

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