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1
00:00:05,040 --> 00:00:06,040
Do you mean?
2
00:00:06,240 --> 00:00:07,240
You,
3
00:00:08,080 --> 00:00:09,080
you, you.
4
00:00:10,620 --> 00:00:11,620
Oh,
5
00:00:12,160 --> 00:00:14,500
David, colleague, Swedish.
6
00:00:14,840 --> 00:00:16,420
It's Camille, stranger.
7
00:00:16,940 --> 00:00:18,820
So how long have you been with David?
8
00:00:19,160 --> 00:00:20,019
Seven years.
9
00:00:20,020 --> 00:00:21,020
Seven years?
10
00:00:21,340 --> 00:00:22,700
Mm -hmm. Wow.
11
00:00:48,490 --> 00:00:51,910
Oh my God. Look at that body.
12
00:00:55,390 --> 00:00:56,390
Hey.
13
00:00:56,790 --> 00:00:58,430
Hi. Hi.
14
00:00:58,730 --> 00:01:00,430
John. Jack, come here.
15
00:01:02,780 --> 00:01:04,519
What's going on?
16
00:01:30,730 --> 00:01:31,810
Have you been with someone else?
17
00:01:32,310 --> 00:01:33,310
No, I haven't.
18
00:01:33,430 --> 00:01:34,430
You haven't felt like it?
19
00:01:35,230 --> 00:01:36,230
No.
20
00:02:27,519 --> 00:02:30,320
Thank you.
21
00:02:59,650 --> 00:03:02,310
Okay, that will be 15 pounds, please.
22
00:03:52,490 --> 00:03:53,850
Have you seen the headgear tablets?
23
00:03:59,410 --> 00:04:00,410
David?
24
00:04:01,770 --> 00:04:02,770
No.
25
00:04:39,990 --> 00:04:41,190
I love
26
00:04:41,190 --> 00:04:47,230
you.
27
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I love you so much.
28
00:07:10,060 --> 00:07:11,060
Are you going to bed?
29
00:07:14,040 --> 00:07:15,040
Yeah.
30
00:07:15,660 --> 00:07:16,700
What if I don't want to go to bed?
31
00:07:18,260 --> 00:07:19,260
Then go to bed.
32
00:07:20,940 --> 00:07:21,940
What do you mean?
33
00:07:23,880 --> 00:07:25,260
We had a really bad night's sleep
yesterday.
34
00:07:39,440 --> 00:07:40,440
How are you feeling now?
35
00:07:41,980 --> 00:07:42,980
I'm fine.
36
00:07:45,800 --> 00:07:47,060
I think she should quit training.
37
00:07:55,520 --> 00:07:57,020
It's 3 o 'clock. Sit back at home.
38
00:10:04,710 --> 00:10:06,970
Isn't that exactly what I had when I was
little?
39
00:10:10,720 --> 00:10:13,620
I wish we could be at your place right
now. It looks so cozy.
40
00:10:14,800 --> 00:10:16,200
Oh, here comes David.
41
00:10:18,160 --> 00:10:19,160
Hi, David.
42
00:10:20,160 --> 00:10:21,160
Hi.
43
00:10:22,400 --> 00:10:23,460
Hi, David.
44
00:10:23,800 --> 00:10:24,800
Hi.
45
00:10:27,900 --> 00:10:29,260
Wait a minute.
46
00:10:31,360 --> 00:10:32,360
So,
47
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now, okay?
48
00:12:01,260 --> 00:12:02,260
Are you deaf?
49
00:12:02,920 --> 00:12:03,920
Yes.
50
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I'm doing this.
51
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I'm so fucking deaf.
52
00:12:52,780 --> 00:12:53,780
Do you want some oil?
53
00:12:54,720 --> 00:12:55,720
No.
54
00:12:56,460 --> 00:12:57,460
We don't have any oil.
55
00:12:57,840 --> 00:12:58,840
No, we don't.
56
00:13:52,360 --> 00:13:54,620
Okay, guys, so on to the next one.
57
00:13:54,940 --> 00:13:56,760
A customer calls. He is angry.
58
00:13:57,000 --> 00:14:01,700
His phone hasn't worked for two days. No
calls, no texts. Due to this, he claims
59
00:14:01,700 --> 00:14:04,780
he missed a business call this morning,
resulting in the loss of an important
60
00:14:04,780 --> 00:14:05,820
contact for his firm.
61
00:14:06,200 --> 00:14:10,000
He wants to be reimbursed. What are the
four procedures we go through to handle
62
00:14:10,000 --> 00:14:11,000
this situation?
63
00:14:11,160 --> 00:14:13,340
Anyone want to go first? I think I know.
64
00:14:13,900 --> 00:14:17,260
We apologise initially on behalf of Plus
Phone.
65
00:14:17,560 --> 00:14:18,560
Yeah, perfect.
66
00:14:19,220 --> 00:14:20,220
Anyone else?
67
00:14:20,360 --> 00:14:21,360
Next.
68
00:14:22,110 --> 00:14:28,390
Oh, I think I know this one as well. We
apologise and tell him that we can't
69
00:14:28,390 --> 00:14:32,590
reimburse him for any technical
difficulties that have occurred when he
70
00:14:32,590 --> 00:14:33,590
using our service.
71
00:14:33,750 --> 00:14:34,810
Yes, perfect.
72
00:14:35,530 --> 00:14:36,530
Anyone else?
73
00:14:36,610 --> 00:14:40,070
Make sure that our team gets to the
bottom of the problem, maybe.
74
00:14:40,350 --> 00:14:42,690
Yeah, perfect. And last one.
75
00:14:43,190 --> 00:14:46,750
Offer him a voucher. Yes. For £10.
76
00:14:50,469 --> 00:14:54,330
Next one, a young man calls to hear his
options regarding the flat rate
77
00:14:54,330 --> 00:14:58,970
subscription. He's on a budget, but he
also needs his phone for work on a daily
78
00:14:58,970 --> 00:15:04,050
basis. What do we do here? We explain
how good our service is all over South
79
00:15:04,050 --> 00:15:05,430
London. Yes, nice.
80
00:15:05,730 --> 00:15:06,730
Anyone else?
81
00:15:06,930 --> 00:15:09,470
Ask how much data he uses on a monthly
basis.
82
00:15:09,830 --> 00:15:10,830
Yeah, perfect.
83
00:15:11,070 --> 00:15:12,070
Last one.
84
00:15:12,450 --> 00:15:13,450
Go on, Shane.
85
00:15:13,550 --> 00:15:14,770
You got this. I think I know it.
86
00:15:15,820 --> 00:15:17,700
It's something about the golden bundle.
87
00:15:17,940 --> 00:15:19,620
The golden bundle is very important.
88
00:15:20,200 --> 00:15:22,400
Give him his options and push the golden
bundle.
89
00:15:23,480 --> 00:15:25,700
Well done, bro. Well done. Nice. Good.
90
00:15:26,000 --> 00:15:27,640
Last one. A customer is upset.
91
00:15:28,060 --> 00:15:31,280
Her bill for the previous month has been
drawn twice from her account.
92
00:15:33,640 --> 00:15:34,640
Yeah,
93
00:15:35,060 --> 00:15:36,400
you don't have insurance, I'm afraid.
94
00:15:37,100 --> 00:15:39,720
Have you looked through our membership
options on the website?
95
00:15:44,340 --> 00:15:45,520
Where else can I speak to you?
96
00:15:46,000 --> 00:15:50,180
How to recruit one or two members and
from the family.
97
00:15:51,000 --> 00:15:54,060
According to your account, you're only
paying for standard Plus Phone
98
00:15:57,360 --> 00:15:58,380
Yeah, I understand.
99
00:16:00,160 --> 00:16:02,040
I'm sorry, I cannot help you with that.
100
00:16:04,900 --> 00:16:08,080
Thanks for calling Plus Phone South
London. My name is David. How can I
101
00:16:08,080 --> 00:16:09,080
you today?
102
00:16:16,620 --> 00:16:17,960
Excuse me, please hold.
103
00:16:47,930 --> 00:16:52,410
please go from the
104
00:17:09,869 --> 00:17:12,670
Thank you.
105
00:17:26,379 --> 00:17:27,780
Thank you.
106
00:17:34,660 --> 00:17:36,620
Thank you.
107
00:18:28,330 --> 00:18:29,550
Hi. How can I help you?
108
00:18:29,990 --> 00:18:31,810
I'm looking for John Taylor.
109
00:18:35,690 --> 00:18:37,830
They might be in rehearsal at the
moment.
110
00:18:38,190 --> 00:18:39,190
Are you a friend?
111
00:18:39,770 --> 00:18:40,770
Yeah.
112
00:18:45,130 --> 00:18:46,390
Is he expecting you?
113
00:18:47,050 --> 00:18:49,870
No, I tried his phone. What's your name?
114
00:18:50,110 --> 00:18:51,110
David.
115
00:18:52,610 --> 00:18:55,050
Oh, hello. I've got a visitor for John
Taylor.
116
00:18:56,090 --> 00:18:57,090
David.
117
00:18:57,840 --> 00:18:58,840
Thank you.
118
00:18:59,900 --> 00:19:02,720
I'd just like to take a seat over there
and get someone to track him down for
119
00:19:02,720 --> 00:19:03,720
you. Okay, thank you.
120
00:19:42,699 --> 00:19:43,699
Hello. Hi.
121
00:19:45,600 --> 00:19:47,140
Hi. What are you doing?
122
00:19:48,660 --> 00:19:49,880
Working. And you?
123
00:19:50,440 --> 00:19:51,960
I just got back from the gym.
124
00:19:53,840 --> 00:19:54,840
Yeah.
125
00:19:55,100 --> 00:19:57,720
How did it go? It was so fucking good.
It's insane.
126
00:19:58,080 --> 00:19:59,220
I can't even understand it, David.
127
00:19:59,740 --> 00:20:01,280
Nice. Yeah, it's so fucking nice.
128
00:20:02,300 --> 00:20:03,300
Where are you coming from?
129
00:20:05,280 --> 00:20:07,400
I don't know. I have to work now. See
you later.
130
00:20:08,060 --> 00:20:09,280
Okay. I just wanted to say goodbye.
131
00:20:09,540 --> 00:20:10,540
Bye.
132
00:20:38,449 --> 00:20:40,090
David? John's not in today, I'm afraid.
133
00:20:42,890 --> 00:20:43,930
OK, thank you.
134
00:20:44,410 --> 00:20:45,410
No problem.
135
00:24:26,000 --> 00:24:27,720
Can't wait for the next episode?
136
00:24:28,120 --> 00:24:34,120
Well, you don't have to. The Complete
Season is now streaming on SBS On
8431
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