Original subtitles

Do you mean?

You,

you, you.

Oh,

David, colleague, Swedish.

It's Camille, stranger.

So how long have you been with David?

Seven years.

Seven years?

Mm -hmm. Wow.

Oh my God. Look at that body.

Hey.

Hi. Hi.

John. Jack, come here.

What's going on?

Have you been with someone else?

No, I haven't.

You haven't felt like it?

No.

Thank you.

Okay, that will be 15 pounds, please.

Have you seen the headgear tablets?

David?

No.

I love

you.

I love you so much.

Are you going to bed?

Yeah.

What if I don't want to go to bed?

Then go to bed.

What do you mean?

We had a really bad night's sleep yesterday.

How are you feeling now?

I'm fine.

I think she should quit training.

It's 3 o 'clock. Sit back at home.

Isn't that exactly what I had when I was little?

I wish we could be at your place right now. It looks so cozy.

Oh, here comes David.

Hi, David.

Hi.

Hi, David.

Hi.

Wait a minute.

So,

now, okay?

Are you deaf?

Yes.

I'm doing this.

I'm so fucking deaf.

Do you want some oil?

No.

We don't have any oil.

No, we don't.

Okay, guys, so on to the next one.

A customer calls. He is angry.

His phone hasn't worked for two days. No calls, no texts. Due to this, he claims

he missed a business call this morning, resulting in the loss of an important

contact for his firm.

He wants to be reimbursed. What are the four procedures we go through to handle

this situation?

Anyone want to go first? I think I know.

We apologise initially on behalf of Plus Phone.

Yeah, perfect.

Anyone else?

Next.

Oh, I think I know this one as well. We apologise and tell him that we can't

reimburse him for any technical difficulties that have occurred when he

using our service.

Yes, perfect.

Anyone else?

Make sure that our team gets to the bottom of the problem, maybe.

Yeah, perfect. And last one.

Offer him a voucher. Yes. For £10.

Next one, a young man calls to hear his options regarding the flat rate

subscription. He's on a budget, but he also needs his phone for work on a daily

basis. What do we do here? We explain how good our service is all over South

London. Yes, nice.

Anyone else?

Ask how much data he uses on a monthly basis.

Yeah, perfect.

Last one.

Go on, Shane.

You got this. I think I know it.

It's something about the golden bundle.

The golden bundle is very important.

Give him his options and push the golden bundle.

Well done, bro. Well done. Nice. Good.

Last one. A customer is upset.

Her bill for the previous month has been drawn twice from her account.

Yeah,

you don't have insurance, I'm afraid.

Have you looked through our membership options on the website?

Where else can I speak to you?

How to recruit one or two members and from the family.

According to your account, you're only paying for standard Plus Phone

Yeah, I understand.

I'm sorry, I cannot help you with that.

Thanks for calling Plus Phone South London. My name is David. How can I

you today?

Excuse me, please hold.

please go from the

Thank you.

Thank you.

Thank you.

Hi. How can I help you?

I'm looking for John Taylor.

They might be in rehearsal at the moment.

Are you a friend?

Yeah.

Is he expecting you?

No, I tried his phone. What's your name?

David.

Oh, hello. I've got a visitor for John Taylor.

David.

Thank you.

I'd just like to take a seat over there and get someone to track him down for

you. Okay, thank you.

Hello. Hi.

Hi. What are you doing?

Working. And you?

I just got back from the gym.

Yeah.

How did it go? It was so fucking good. It's insane.

I can't even understand it, David.

Nice. Yeah, it's so fucking nice.

Where are you coming from?

I don't know. I have to work now. See you later.

Okay. I just wanted to say goodbye.

Bye.

David? John's not in today, I'm afraid.

OK, thank you.

No problem.

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