All language subtitles for Air Crash Investigation S26E01 Deadly Charter 1080p HDTV
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Eߣ�B��B��B�B�B��matroskaB��B��S�g �*M�t�M��S��I�fS��M��S��T�kS���M��S��S�kS��H~M��S��T�gS�����O� I�f@�*ױ�B@M��libebml v1.4.5 + libmatroska v1.7.1WA�mkvmerge v97.0 ('You Don't Have A Clue') 64-bitD��ADZ�� Da�ZgN�N s���w���)�L�����R�T�k���ׁsň��Pֺ�I���� �� ��S_TEXT/UTF8"���enSn�English�D C�uAB� ��� (narrator): A private
charter jet ��B������ is flying 15 passengers ��M����� to Aspen, Colorado for a party. ��
��ہK - This flight really captured
the public attention ��
�C�uA�(���� because of the people
onboard. �� Ơ��
- Poor weather makes
the landing a challenge ��6������ for the experienced pilots. ��C�uA&�Cb��� - Can you see out there
at all yet? �� b�ơ�� � - No. ����߁� - Aspen is considered
one of the most dangerous �� �C�u@��\&����� airports in the country. �������� � - As the plane nears the runway,�������� the controller watches
as disaster unfolds. ���C�u@��x,����� (grunting) ��c������ (passengers screaming) ��y����� b - What are they doing? ��yC�u@�炋ڠá�� (crash) ��Ӡ���� - Investigators examine ������
� the Gulfstream's wreckage
for answers. �� �C�u@�炦������ - I don't see any issues here. ����ځ� - When they learn about
the passengers' behavior... ��@C�u@�炽Š�ځ - We're running out of fuel here
for the birthday boy! ���ߡفb - ...the moving parts of this
mystery fall into place. ���C�u@���g�ۡՁ - That clearly had to put some
pressure on the pilots to say, ��ݠ�� alright, this is not
looking good. ���C�u@����� (man on radio): Mayday, mayday. ��������� (theme music) ��n����� (automated voice): Pull up. ��C�u��
&����� (indistinct radio chatter) ��
LC�u@��H�ءҁ (narrator): The sun has just
set over the Colorado mountains.��������@ Avjet November 3-0-3 Golf Alpha ���C�u@��cn��� is nearing the end
of its journey to Aspen. ��
L���� - Well, there's the edge
of the night there. ��WC�u@��~H�ġ�� - Yeah. ����ݡׁL - Captain Robert Frisbie
has almost 10,000 flying hours���C�u���Ԡ���� to his credit. ��,����� A - What time is official sunset?���C�u@������� - He and First Officer
Peter Kowalczyk ��6��ہy have been flying together
for close to five months. ���C�u@����ġ�� - 6:28. ����ߡف6 - Both pilots have been with
Avjet for less than a year. ���C�u@���V����� The small charter airline ��y����� is based out of
Burbank, California. ��
�C�u@���G����� - Avjet catered to high rollers,��5�ۡՁx business people, people who
could afford to charter a jet, ��@C�u@��B�ޡ people who had to get there
in a hurry, but do it in style.��
Ѡ�ځ� - We're running out of fuel here
for the birthday boy! ���C�uA �8���� - A Miami financier
chartered this flight ��������� for 14 of his friends ���ܡց4 to attend a birthday party
at an exclusive venue in Aspen. ���C�u@��^���݁ - This was a group of friends
who seemed to have had ��ܠޡ tremendous early achievements
and accomplishments, ��5C�u@��yP��� and they were really
going to go places. ��y��ہ� - So, forty-eight hundred pounds
one-twenty-six? ��5C�u@���Š���� - Wait. It was 50. ��y�ۡՁ� - You know what, I adjusted it,
because the fuel was way off. ��
�C�u@���~��� - The pilots are flying
a Gulfstream III. ��Ơ����
(engines roaring) ���C�u@��ý���� - The Gulfstream
is a luxurious plane ������� that, you know people see
in the movies ���C�uA
��à�ځ and people think high rollers
and movie stars fly in, ��������� but it's a workhorse plane. ������5 It actually has
a good reputation. �� �C�u���p��ہ - It's a 90-minute flight
from Los Angeles to Aspen. ��5C�u@��u��� - Gulfstream 3-0-3
Golf Alpha, Aspen, �� ���b reduce speed to
two one zero or slower. ��AC�uA�1���� - The controller slows down
the Gulfstream ��x������ to maintain a safe distance ��+���) from the other planes
heading into Aspen. ��
�C�u��R��� - Two one zero or slower
three Golf Alpha. ���C�u��l꠴��� - 17 minutes from landing, ��Ҡ���� the pilots begin their descent. ��AC�u@���`����� Aspen Pitkin County Airport, �� ������ � also known as Sardy Field, ����� is about three miles northwest
of Aspen. ��yC�u@���.��� Landing on its single
runway is a challenge. ��
��߁� - Aspen is considered
one of the most dangerous ��@C�u���4����� airports in the country. ��������� The runway is not long ��WC�u��Ԫ�ݡׁ and it is in close proximity
to high terrain on all sides. ���C�u@������߁ - Hey, do you remember
that crazy guy in the Lear ��
Ѡ�� when we were in Aspen
last time? ���C�u@��2�ߡف He was, "I can see the airport,"
but he couldn't see it. ��Ơ����
(laughing) ��cC�uA �D��� Okay, set you up
on the approach? ��y�ġ��� - Okay. ��6��ځ5 (narrator): The landing
is made even more difficult ���C�u@��1w�ݡׁ with the final stage needing
to be carried out visually. ��
������� As the plane nears Aspen, ���C�u@��K���� a beacon guides it
to the airport, ��
����5 but it doesn't lead it
directly to the runway. ��5C�u@��e������ Once the airport is in sight, ��Ǡ�݁
the pilots must line up
with the runway visually. ��bC�uA�{^��݁ - Because of the high terrain
and close proximity �� ������ � to the final approach course, ��Ҡ�߁� the minimum altitude
is a couple thousand feet ��
�C�u@���o��� above the ground,
and we must be visual ����١Ӂ� by that time to safely continue
our descent down to a landing. ��C�u����ڡԁ - And tonight, the weather
isn't making landing any easier.��C�u@���e����� - If at any time it's snowing, �� ��ށ b it's very hard to acquire
that visual reference ��bC�u���k��� to safely descend further
to a landing. ���C�u@����ߡف - Residential noise restrictions
around the airport ��x���� leave the pilots
only nine minutes ��WC�u@��X��� until the landing curfew
at 6:58. ��
��5 The crew is cutting it close. ���C�u@��/���� - Can you see
out there at all yet? ��W�ġ��� - Uh... ��BC�u@��FԠǡ�� No. ��Ҡޡ� - Gulfstream three Golf Alpha,
heading zero five zero. ��wC�uAN�eS��߁ (Frisbie over radio):
Heading zero five zero, �������X three Golf Alpha. ��
������ (engines roaring) ��,��� (narrator): As the pilots
prepare to line up ���C�u@��}p��ہ with the runway, passengers
get ready for landing. ��
m�����
� (indistinct chatter) ��yC�u@���̠���� - Okay, synchronizers off. ��W��ہ� - There is just enough fuel
for one landing attempt. ��
*C�u@���Ӡءҁ After that, the pilots will have
to divert to another airport. ��ܠ���� - Okay, it's off. ���C�u@��ެ����� - Hydraulic pressure's good. ��������
� - Gulfstream three Golf Alpha, ��W�����) turn heading one four zero, ���C�uA������ intercept final
approach course, ��������� maintain one six thousand. �����4 - Eight minutes
from the airport, ��cC�uA�Ϡ�� the Controller
gives the crew clearance ��n������ to commence the approach. ������ - One four zero,
one six thousand... �� C�u@��)��� ...intercept final
approach course, �� �����c three Golf Alpha. ���C�u��B砻��� One six thousand. ��cC�u@��X���ځ (narrator): As the pilots get
their final intercept ��x������ to the airport... ���C�u@��p!�סс - Challenger seven Juliet alpha,
you have the airport in sight? ��
Ѡ�݁ - ...another aircraft
also on approach to Aspen, ��
�C�u@���I����� updates the controller. ����ۡՁ� (Challenger pilot): Ah, that's
a negative. Going around. ���C�u@���ՠ�ށ (narrator): Those pilots
abort their landing, ������ A because they can't
see the runway. ��
�C�u@���)�ߡف - Attention all aircraft,
last aircraft went missed. ��
����� - What?
- He went missed. ���C�u@���E����� - He went missed? ���š��W Damn. ��c������ That's not good. �� C�u@�����߁ - If you can't successfully
land the aircraft, ������� A then a missed approach
is a procedure ��
�C�u��<�ߡف that pilots will execute
to return to a safe altitude. ���C�u@����߁ - As the Gulfstream gets closer
to the airport, ��x������ the weather deteriorates. ���C�u��6`����� (indistinct chatter) ���C�u@��O�ܡց - Gulfstream three Golf Alpha,
five miles from Red Table, �������� cross Red Table at or above
one four thousand, ���C�u@��g��� clear V-O-R-D-M-E
Charlie approach. �� A���� - The Controller
clears the pilots ��cC�u���ߡف to begin the final approach
11 miles from the airport. ���C�u@���
�ۡՁ - You have to be configured
properly at the right altitude,��
n��߁
� at the right speed,
otherwise you are expected ��yC�u@���u����� to execute a missed approach. ��X���� - Red Table
at one four thousand, �� ������ cleared for V O R approach, ���C�u���e����� Gulfstream 3-0-3 Golf Alpha. ��
������m - Here we go. ���C�u@���J��� - As the pilots get
closer to the airport, ��
�ءҁ
L they're counting on the weather
to improve for their landing. ���C�u@��q��� - Descending to one
four thousand. ��y����� - Problems can escalate
very quickly ���C�u@��b����� when flying into Aspen. ����ޡ� There's really no room
to recover without breaking off��4C�u@��0���� that approach
or trying it again. �� A������ - Landing flaps. ���C�uA�E������ - Landing flaps. �������� - Just over two minutes
from landing, �����܁ instruments have successfully
guided the pilots ��
nC�u@��_j��� to the airport.
Now it's up to them ��������6 to identify the runway. ��C�u��u������ - You see the runway? ���C�u���ܠڡԁ - Gulfstream three Golf Alpha,
you have the runway in sight? ��xC�u@������� - Oh. Affirmative.
- Yeah, now we do. ��W���� - Yeah, runway in sight,
three Golf Alpha. ��
�C�u@����ڡԁ (controller): Gulfstream
three Golf Alpha visual, roger. ��Ơ����� (automated voice): One thousand.��cC�u@���w����� - One thousand to go. ��y�סс A (narrator): The pilots are now
less than a minute from landing.��xC�u@���s����� (beeping) �� �����x (indistinct chatter) �� bC�u@�� �� (automated voice): Two hundred. ��ޠաρ! (narrator): At the last moment,
they realise something is wrong.��C�u@�� h��� (engine revving)
- No, oh! No. No. No. No! ��
�����
K (passengers screaming) ��
*C�u@�� ?ܠ���� (tense music) ��5������ (grunting) �� C�u@�� c������ - Avjet 3-0-3 Golf Alpha �� ��� b crashes just short
of the runway at Aspen. ���C�uA� ������ - Aircraft identification �����X Gulfstream 3-0-3
Golf Alpha, ��
L����� aircraft location,
it was north of the runway �� C�u@�� �E��� approximately...
the Shale Bluffs area. �� 蠻���
+ (sirens wailing) �� �C�uA� �X��܁ (narrator): Emergency vehicles
rush to the scene �� Ơ�ށ
in the hope that there are
survivors of the crash ��W������ of Avjet 3-0-3 Golf Alpha. ��bC�u�� ̠����� (tense music) ��
*C�u@�� �*��� But all 18 people onboard
are dead. ������� All 15 passengers,
the two pilots, ��@C�u��
������ and the flight attendant. ���C�u@��
+��� - This flight really captured
the media ���ݡׁb and the public attention
because of the people onboard. ��
lC�u��
Hr��ށ There were a lot of very young,
talented people. ���C�u@��
l)��܁ - Put everything from
the tail section over there. ��
Ѡ�܁� - By the following day,
investigators are on site. ��
�C�u@��
����݁ - Thousands of passengers
fly charter airplanes ��
���ہ
� every year, encompassing
2.5 million flight hours ��4C�u@��
�ؠ�� annually,
so trying to understand ��ݠ��� why this accident occurred
was significant. ��
C�u@��
�a����� - Let me see that. �� ��ށc (narrator): Within hours,
the plane's cockpit �� ������ voice recorder, or CVR, ��C�u@��
�~����� is retrieved from the wreckage. ��
m���
� - Let's get the data pulled
from that ASAP. ��
�C�u��
!��� What about a flight
data recorder? �� �C�u@��'t����� Looks like there wasn't one. ��7�š��
� Okay. ��XC�u@��>D��ށ - Because the airplane
was manufactured in 1980 ��
K�����
� and registered in 1981, ��WC�u@��Tl��� it was not required
to have an FDR. ��ܠ��
� - While the CVR is sent
for analysis, �� bC�uA�k���܁ Investigators from
the National Transportation ��ݠ�� Safety Board wonder
why the pilots ��ݠ����@ weren't able to land safely. ��xC�u@������ځ - The plane crashed 24-hundred
feet from the runway. ���� - When an aircraft crashes
short of a runway, ���C�uA:����١Ӂ especially a sophisticated
airplane like a Gulfstream Jet,��W���� a number of questions
arise here: �� ����� How did they get there?
What possible factors ��yC�u@���7��ہ could the crew have?
Was there some sort of a failure��5�����x in the aircraft? ���C�u@���2����� - Take a look at this. ��W������ What do you think caused that? ��c����@ - There's a deep ground scar
at the crash site. ��5C�uA� x����� - That would do it. ������� - Investigators conclude
that it was formed ��y���� when the left wing
hit the ground. ��
�C�u@����� - When an airplane
comes through trees �����X or vegetation
as it approaches the ground, ���C�uAT�6+����� it cuts off branches. ��ޠ�� And we can look
at those branches ��+�����
� and the angles that are made ��7��� to understand
the airplane's attitude ��
�C�u��Th��܁ as it came into the ground
and its descent profile. ��)C�u��jN��� - Left wing struck the trees
at about... ��
C�u@��U����� 49 degrees. ��Ǡ����
� - That's a hell of a bank. �� C�u@���g����� (engines roaring) �� ���� - There is no operationally
relevant reason ��6C�u@������� for an airplane to be
banked at 49 degrees �� A��ځ � that close to the airport
or that close to the ground. ���C�u@������� - Maybe they lost control
of the plane? �� c��݁5 - When we see an aircraft
in an abnormal attitude, ��
*C�uA3��b���� uh, we've got to look at,
did something happen ������� where the pilots
couldn't keep it level? �� ��ءҁ� - The plane's position gives
investigators a promising lead. ��VC�u@��
D����� - Engine failure? ��B��ځb - The loss of thrust
resulting from an engine failure��
�C�uA$�
(������ on one side ��!�����c can yaw the airplane, ��z����� and if not appropriately managed������� by the pilots
in a timely fashion, ��
�C�u��
I������ can lead to a loss of control. �� ������� - Aside from the impact damage,���C�u@��
_W��� there's no sign of fire
to the exterior. ��ܠ�܁ - The team studies
the engines' compressor blades��C�u@��
v͠��� to determine if the engines
were functioning �� Ǡ����
when the plane hit the ground.��XC�u@��
����ށ When the Gulfstream III's
engines are working, ��
Ѡߡف the compressor blades spin
in a clockwise direction. ��
mC�uA�
�I��� If the engines
were still functioning ��������� when the plane crashed, ����߁
L these blades would be bent
counterclockwise, �� �C�u��
������� or in the opposite direction. ��6C�u@��
�*��݁ - No, these are all bent
counterclockwise, so... �������b it wasn't engine failure. ��AC�u@��
������� - Our examination of the engines�����߁� showed that there was no
pre-existing damage, ��AC�u@��ߠ�� no evidence
of an in-flight fire, ��
L��܁
� and also showed that
they were operating normally �� �C�u@��w��� and at high power
at the time of the impact. ��a���J - Let's take a look
at the rudder. �� �C�u@��3��� - An airplane operating
at a low airspeed ��ݠ�� while the rudder moves
to an extreme limit ���C�u��M5����� could introduce a rolling moment��ݠ���� or also stall one of the wings,���C�u@��e���ځ which would further exacerbate
the rolling moment. ������� - Investigators examine
the actuator �� �C�u@��~���� that controls
the rudder's movement. ��
����
� - The piston
is completely intact. ��yC�u@�������� No sign of any damage. ��Ҡ�ہJ - There was no pre-existing
conditions or failures ��
�C�uAD������ that would have explained
the accident. ��Ҡ�� The airplane
was functioning normally. �����߁� - If mechanical failure
didn't cause the roll, ��
�C�u@���G����� what went wrong on approach? �� �ءҁ� - Determining the airplane's
flight path helps us understand��5C�uA���� how that airplane
got to the accident site. ��������� What was it doing? ������) Where was it flying?
How fast was it going? ��
*C�u@��=����� (keyboard clacking) ��B���� - Have a look
at this radar data. ��mC�u@��%O����� - With no flight data recorder, ��+��܁n investigators turn
to Aspen's radar information ��
KC�u��:K��ہ to reconstruct the Gulfstream's
descent profile. ��
�C�uAB�P���� - Using the radar position
and time, ��+����n so the altitude
and position of the aircraft, �� ��݁� the performance engineers
can extract the speed ���C�u@��n���� of the aircraft,
how fast is it descending, �� ���� � and is that appropriate
for the approach ��
�C�u��������� that they're trying to do? �� �����
- Here's what we've got. ���C�u@���Ԡ�� This is the approach
they should have flown. ��ݠ�� - Investigators examine
the path the pilots ��
�C�u@���)��� were required to follow
into Aspen. ��
��݁ - Due to the rising terrain
away from the airport, ��
mC�u@������ Aspen at this time
had a step-down approach �� ���� � which from a profile,
looks like stairs. ���C�u@��믠�� The pilots will step down
to an altitude ��
n���
� based on the terrain
availability. ��C�u@������ - Pilots cannot descend
below that altitude ��
���܁
� until they reach another
fix or another distance. ��WC�u@��!�á�� - And... ��ݠ���
* here's the descent
the pilots actually flew. ��C�u@��:i��� - The radar data shows
the Avjet flight ����߁W deviated from the published
descent profile. ��VC�u@��Xc�ܡց - Four miles out, they dropped
300 feet below the minimum, ��V������ and a mile later, ���C�u@��m�ۡՁ they dropped 900 hundred feet
below the minimum altitude. �� �����b - And they stayed that way. ��yC�u@�������� They flew in very low. �� ���a - If you go below
a minimum altitude ��
C�u@�����ۡՁ before you are allowed to,
then you no longer can guarantee��۠���� the safety of that aircraft. �� AC�u@���+����� - Why would they do that? ���ڡԁ� - Because the pilots did not fly
this approach to standards, ��WC�u@��瀠ߡف we wanted to look into
their backgrounds and training ��5���w to better understand
why the accident �� �C�u���ߠ���� may have occurred. ���C�u@����ݡׁ (narrator): Why did the pilots
of Avjet 3-0-3 Golf Alpha ���ۡՁ4 not follow the prescribed
approach procedure into Aspen?���C�u@��?Y��݁ - The captain passed
his last proficiency check. �� b��ہ � - So did the first officer.
Just a couple months ago. ���C�uA�\��� - Investigators learn
that all Avjet pilots ��ݠ���� are trained to land �����x in mountainous terrain
like Aspen. ��
KC�u@��zd��ځ - And they both flew into Aspen
together twice before ��砺���
* without incident. ��yC�u@���(����� - No accidents, ��6�����y no reprimands... ��nC�u@���}��ށ Even the Captain's
driving record is spotless. ��
��ځ� - So looking into the background
of this flight crew, ���C�uAE��A���� we really didn't see anything
that stood out. ��
���L They were both well qualified,
well trained ��y���� and experienced
to fly this airplane ���C�uA��&����� and make this trip. ������� - And they both got
plenty of sleep ��7����
K before the flight,
so fatigue isn't an issue. ��C�u@����� In fact, I don't
see any issues here. ��Ҡ����� - This doesn't make any sense. ��LC�u@��0��ځ Why would two well-trained
pilots fly so recklessly ��ܠ���� below the limits? �� C�uAR�3W��� - No matter whether
you're a charter pilot, �����6 or an airline pilot,
or even just ������l a personal general
aviation pilot, ��C�uAJ�L��� you know, our number one job
is safety. ������� Uh, regulations are there
for a reason. ��
����� What is it that could lead
a good flight crew ��
C�u��g��� to go beyond
those safety limits? ��
lC�u@��{Ϡݡׁ - Okay. So we know the pilots
landed at Aspen twice before ����݁) without incident.
What was different this time? ���C�u@�����݁ - Maybe they were trying
to get eyes on the runway? ��x������ - Pull up the weather. ��BC�u�������� (tense music) �� C�u@����ܡց - It was important to understand
exactly what was going on �����܁@ with the weather, in terms
of the layers of clouds, ���C�uA!����� whether they were
solid or broken, �� b����� � to understand ��n���V what capability these pilots
may have had �� �C�u@��-����� to see objects on the ground. ��A��ہ� - The crash was at 7:02 PM.
Back it up to about 6:30 PM. ��lC�u@��0������ (beeping) ��W�ܡց� - They would've been flying
in and out of some pretty heavy��y�����U cloud here. So... �� AC�u@��Kp��݁ maybe they didn't have
a clear line on the runway. ��
���6 - Okay, but these
are seasoned pilots. ��xC�uA>�_a��߁ They should know
if you don't see the runway... ��Ǡ���
- You don't try to land on it.
- And yet, they did �����a try to land on it.
- And they missed by almost ��
C�u��v���� half a mile. So,
did they see the runway or not?���C�u@���Ƞ�� - We should talk
to the controller. ����� - An air traffic controller
can tell you ��
LC�u@���^����� what the visibility is, ������� what the weather
conditions were, ��������
* what other airplanes were doing��BC�u@������ in terms of coming
into the airport ��ݠ���� and provide eyewitness testimony���C�uA�������� about the time of the accident.��
���M But they also can help us
understand ��L��݁� communications that they had
with the airplane. ��
�C�uA��ʠ�� - So did they give you
any indication at all �� b��݁ � that they were having trouble
seeing the runway? ��������� - No. Quite the opposite. �� C�uA@��� I asked them
if they could see the runway, ������� and they confirmed
that they did. ����ۡՁ� Gulfstream three Golf Alpha,
you have the runway in sight? ��xC�u@��2D��ځ (Frisbie): Yeah. Runway
in sight, three Golf Alpha. ������W - Gulfstream three Golf Alpha
visual, roger. ��6C�u@��N��ơ�� - Hm. ��
����� � - I made extra sure to confirm ��
�C�u@��b⠲��� because I couldn't see them. ��6�����y The weather was so bad. ������V - Did you have any reason
to doubt the pilots? �� �C�u��������� - Not at the time, but... ��
������
� here's what's so odd. ��nC�u@���H�ߡف They confirmed they had visual,
but when they came out ���ۡՁ6 of the clouds, they were headed
to the right of the airport. ���C�u��Ă����� (engines roaring) ��Ҡ����� What are they doing? ��cC�u@���K����� I don't think they realized �����M they weren't headed
for the runway ��������
L until the last second. ���C�uAQ�F���� - When we put
those pieces together, you know,��M���� that the pilots did report
on the radio �������x they had the runway
in sight, ���C�uA�'Ӡ�� we had to ask ourselves:
Did they really? ��M������ Did they really see the runway?��X�ܡց
* Um, might they have engaged
in a little wishful thinking? ���C�u��M��ݡׁ - This leaves investigators
with a troubling question. ���C�uA
�f������ - They couldn't see the runway,��n���� why did they go ahead
with the landing? �� ������ - Maybe they were under
some kind of pressure? �� �C�u@�������� - We needed to know
the purpose of this flight, ��
����
� its schedule
and the pilots' activities ��
�C�u@��������� before they departed for Aspen.���ߡفW Looking into what happened
before the flight took off ��WC�u@������� from L.A. can help us
gain insight �� ��ځ
+ into what might have been
going on during the flight. ���C�u@��������� - So sorry to keep you waiting.��ݠ���� - No problem at all. ��X��� (narrator): To understand
why the pilots ��MC�u@�������� were so intent upon
landing in Aspen, �����ہ� NTSB investigators
speak to the Avjet coordinator��
�C�u@������� who managed flight 3-0-3
Golf Alpha. ��
Ѡܡց� - The charter coordinators
communicated with the pilots ��
�C�u@��-���݁ moments before the flight
departed Los Angeles. ��砱���) They would have insights into ���C�u@��E������ what was concerning the pilots,��
Ҡ��� what they were trying
to accomplish, ���C�u@��Y����� and some of the decisions
being made. ����ہ� - Did you talk to the captain
on the day of the flight? ���C�uA�ts�ڡԁ - Oh, yes. And there were some
problems right from the start. ��
L�����
� - Really? How so? �����ށa - Well, the flight was supposed
to leave at 4:30. �� AC�u@���W��� At 4:15, he called to say
the passengers �������� A still hadn't shown up. ���C�uAR������ - Well if the passengers
don't show up soon, ��ݠ�� with the long taxi
out to the runway, �� ����� we won't make it
to Aspen in time. ��C�u���ޠ���� - So what are you suggesting? ��Ǡ����
- Well, we may need to divert. ��+C�uA��`��ށ - The captain was worried
that because of the 7 PM ��������@ noise curfew at Aspen, ��z���� he might have to go
to Rifle instead, ��+C�uA��ʠ���� which is about 60 miles away. ��y���� - So he knew about
the noise curfew ������ and he had a plan to divert
if he needed. ��
C�u@��
������ - Absolutely. ��!��ہ
� - They knew that Rifle Colorado
Airport was nearby. ��xC�u@��$���߁ They had planned
for alternatives even before ��Ǡޡ
they left, which is exactly
what a crew should be doing. ��@C�u@��=������ - When did the passengers board?��y��߁� - They didn't start boarding
till around 4:30. ��
�C�uA�V����� - Then what happened? �� ���c - About 10 minutes later,
I got a phone call �� ���� from the client's
personal assistant. ���C�u@��mɠ�� And he told me
the client was very upset. ����ơ��x - Hm. ���C�u@�����ځ (assistant): What's this
about diverting to Rifle? �������X - What do you mean? �������� - Once the passengers boarded, ��AC�u������ځ there was a call by
the charter customer's assistant��C�u@��������� expressing concern ��5����x that the crew
had told the passengers ���C�uA<�̋���� that they might have to go
to another airport. ��
���݁
� - Welcome. Welcome.
Given the delay in boarding, �����J it looks like we may have
to divert to Rifle. �� �C�u@������� - So the client had
his assistant call me. �� ��܁� (assistant): So my boss
wants you to tell the pilot ��
�C�u@��E��ځ to, well, keep his mouth shut
around the passengers. ��
Ѡݡׁ And if he has anything to say,
save it until he gets there, ��@C�u@��5۠���� and then they can talk it over. �����߁� - Understood. There is nothing
to worry about. �� A�����w I'll take care of it. ��C�u@��L���� Thank you very much
for letting me know. �����b (sighs) ��6C�u@��a���� So, of course,
safety comes first, �� b��� � but we wanted to keep
the client happy. ���C�u@��wI��� - And did this make it back
to the captain? ��n������ - Yes, I called him right away.���C�u@�������� - The client's very upset. ���ݡׁX He doesn't want you speaking
to the passengers anymore, �� b������ only to him. ��C�u@���X��߁ - Understood, okay.
Don't mention diverting. ��
m�����
� - Thank you so much. ���C�u@���(�š�� - Yup. ��M�ݡׁ� - He was worried that he was
going to disappoint our boss, ��
lC�u@���Y�ߡف maybe even get into trouble
for upsetting the client. ������� But he wouldn't
get into trouble. �� �C�u@���(�ߡف - In a charter operation,
the needs of your passengers ��
Ѡ�݁ are front and center.
You're fully aware of them. ��
�C�u@��q��� And in a situation
where a group of people ��
m�����
� are going to a dinner ���C�u@�����ځ and that's the only reason
they're taking this trip, ��ݠ��� if they can't satisfy
that timeline, ��xC�u@��,٠�݁ then there was no point
of being on that aircraft. ��
m�ءҁ (narrator): The Captain was told
not to upset the passengers. ���C�uAL�K8��� Did that instruction
affect his decision ������� about diverting
his plane to Rifle? �� ���( - And so this was all
before they took off? ��
LC�uA]�h��� - Yes.
- And was that the last time ������� you spoke to the captain?
- No. ������� He called me again
en route to Aspen. ��yC�u@��������� - And what time was that? ����ġ��� - 6:30. ��zC�u@�����܁ - We'll be landing at Aspen
in about 20, 25 minutes, ��
K���
� but we'll have to spend
the night there. ���C�u@���~��� - No problem,
I can book you rooms. �����܁� Hey, how are the passengers?
Are they still upset? ���C�u@����� - I don't think so. ��N������ - What about the client? �� A����� - I had a talk with the client.���C�u@����ܡց It's just really important
to him that we make it to Aspen.�� b�ܡց � Apparently, he's dropping
a substantial amount of money ��
+C�uA(������� on dinner. ������W - The client didn't want
to go to Rifle. ��M���� Rifle was more than
60 miles away; ��+C�u@��
l���� it would have taken them
too long to get there. ��ݠġ�� - I see. ��BC�u@������� Okay, well, ��ݠ�� thank you very much
for your time. �������� - Happy to help. ��yC�uA�