All language subtitles for hotel.hell.s02e08.720p.hdtv.x264-2hd

Your hand.

Tonight on "hotel hell,"
in northern California

near sacramento,
a 200-year-old hotel...

This is the actual bed
that president Grant slept in.

Is about to become history.

Dreadful.
Look at the mold on that.

Gordon:
Three buddies decided
to buy the business...

It's like dumber,
and dumber, and dumbest!

Are you guys really
the... owners?!

- True story.
- ...But they're
so busy drinking...

- Were you drunk?
- Yes.

Drink three for me!

- ...dancing...
- They really like
to give lap dances.

- Lap dances?
- And having fun

that the hotel and the guests...

Are neglected.
If I don't do something soon,

the town will lose
its most important

historic building
to a bunch of frat boys.

Cheers, boys and girls!

♪ So much
for the good times ♪

♪ so much for the fun ♪

♪ so much for vacation ♪

♪ I should have come again ♪

♪ hotel, hotel hell ♪

♪ if you think
the beer is rotten ♪

♪ you should see
the clientele ♪

♪ hotel, hotel hell. ♪

Gordon: Surrounded by
the stunning vineyards

of the Sierra Nevada foothills
is Murphys, California...

A picturesque destination
for wine enthusiasts
and tourists.

This historic town
has been home to Murphys hotel

for over 150 years.

The hotel has
an illustrious history.

Presidents and legends
have come to stay

in this national landmark.

Partners Brian, Kevin and Joel

bought the business
nine months ago.

I own the hotel
with my two partners.

I run the dining room.
I'm the dining room manager.

Kevin, he's our bar manager.

And Joel, he's our chef.

Wonderful.
Thank you.

Gordon: But it's no one's job
to look after the hotel.

It's historic, but I think
it needs to be maintenanced.

Conetha: The historic rooms,
i wouldn't even stay in 'em,

and I get a didiscount.

Woman: That's it.

Gordon: Behind the historic
main building

there are 20 so-called
"modern" bedrooms.

The modern rooms are
maybe modern in the '60s.

Gordon: Sadly,

the owners are too busy
drinking in the bar

to notice the state
of the hotel.

Oh man!

Owning a bar at 32 years old

can be just a great party
seven days a week.

Kevin and I, we love women,
and it is a passion.

And we have a lot of them
coming through here.

They're not just all young.
We got the cougar clans

coming through here.

We are not one to discriminate.

We take customer service
to the next level.

Cheers, boys and girls!

You know, as a California
American male,

we were taught during college
that binge drinking is fun.

Whoo!

I am the fun captain.

I am kind of the party guy.

I want to make everyone
have fun.

Right now they're just
kind of drunk idiots.

Gordon: If you're after
a drunken lap dance,

you've come to the right place.

If you want
a good night's sleep,

you best go elsewhere.

I'm exhausted and I keep hearing

these loud...
Noises outside.

These people are drunk,
it's driving me crazy

and I'm gonna go complain.

The saloon is always first,

and then the hotel
just seems like an afterthought.

Gordon: This registered
national landmark

is being run ragged
by the owners,

and is hemorrhaging money.

If the guys continue to party
and not take things seriously,

the hotel's just
gonna close down.

Gordon: If I don't
do something fast,

this place won't last
another 150 days,

let alone years.

Conetha: I think Gordon
is going to say

"this place.
They're screwed."

I'm on my way to Murphys
in northern California.

Now this place
is in amongst some
of the most stunning vineyards

anywhere in the world.

What a beautiful town.
Look how busy this place
is as well,

littered with stunning
little tasting rooms.

Now anyone lucky enough to
be running a small hotel here

should be sold out every night.

If they're not,
they must be doing something

seriously wrong.

Wow.
This really is historic.

"Murphys hotel has been
placed in the national register

of historic places."
Nice.

Wow.

- Conetha: Hello.
- How are you?

- I'm good. How are you doing?
- First name is?

- Conetha. Nice to meet you.
- Conetha.

Is it always
that busy out there?

Conetha: Um, we usually do get
pretty busy on the weekends.

- Incredible.
- We have about
16 tasting rooms

just within walking
distance of the hotel.

I love how historic
this place is,

but have you not updated
the furniture since 1850?

Bloody hell.

My god, it's like going
to your grandma's funeral.

My god.

There definitely is
a difference between

historic and then tacky and old.

What we have is
definitely tacky.

Looks like someone's
died in those chairs.

So you've been here
for a long time?

- About a year and a half.
- And what's wrong
with the place?

Um, well, management...
The owners.

The hotel is owned
by three guys.

They're in their early 30s...
There's Kevin, Joel and Brian...

And they really like
to use the hotel as
their playground.

- Oh.
- Partying, drinking,

giving lap dances
to the bar patrons.

- Lap dance?
- Lap dances...

While they're bartending.

The owners,
if they continue partying

and giving lap dances
in the bar,

and acting how they've been,

the place is just
gonna keep going downhill.

We put you in the presidential
ulysses s. Grant room.

This is the actual bed
that president Grant slept in...

Except for the mattress.
We did get rid of that.

- What's the glass box for?
- This is our display room.

- Display room?
- Yes.

So guests and customers
can come up

and take a look.

When were these last replaced?

Dreadful.

I can't really tell you that.

It sounds like I'm in a museum.

So am I a guest or an exhibit?

You're a guest.

Darling? Darling?

What are those people doing?

Come on through, everybody.

Take a look inside.

Ulysses s. Grant room.

Close the door.
Close the door.

Okay, we're gonna be
on display today.

It's usual for the tours
to come through sometimes,

and if a guest checks in
and they just for some reason

forget to close their door,

they're gonna have people
crowded around looking at them.

They literally come over
and they... hello.

How are you?

Conetha: Well, that's embarrassing.

Gordon:
It's like a goldfish
bowl in here.

Ladies, thank god I wasn't
in my underpants.

Gordon: Is that normal?

They just come and have
a look round?

Yeah. You know,
we normally get complaints.

- Really?
- And there's really no one
that handles that

- or takes care of it.
- But there's three owners.

Yes. A lot of the time
they're busy bartending
or drinking.

- Or lap dancing.
- Or lap dancing, exactly.

- This is insane.
- Unfortunately.

Okay, I'm gonna unpack.
Can this room be off
the tour for awhile?

We'll see what we can do.

- Thank you.
- You're welcome.

Gordon:
First impressions, I mean,
it may be steeped in history,

but this smells like
the room's steeped in...

We put you in the presidential
ulysses s. Grant room.

Gordon: I've just arrived
at Murphys hotel near
sacramento, California.

- It's like I'm in a museum.
- We're gonna be on display
today.

Hello. Thank god I wasn't
in my underpants.

Time for a bite to eat.
I hope the food here

is less stale than my bedroom.

Wow.
Murphys historic hotel
employee of the month.

He looks a happy bunny.

- Hello.
- How are you?

- Party of one?
- Party of one.

I'm not partying for one.
Good to see you.

- I'm Brian.
- Is that the same...

Congratulations.
Employee of the month.

Do you get a bonus?
Do you get a night's stay?

- Do you get a free dinner?
- No.

I'm one of the only employees

that never made the cut yet.

I see.
You just put yourself in

and what are the owners
gonna say about that?

I'm one of them.

- I'm Brian.
- Stop it.

- Yes.
- Come on.

Hey, the other owners
got their shot on there.

You're the owner
and you made yourself
employee of the month?

Yeah.

Are you the man
with the g-string?

The g-string?

Receptionist told me
you do lap dances.

Oh, no. That would
probably be Kevin.

- Oh, I see.
- I don't know. My Booty's
a little too big

- to do the lap dance thing.
- Okay, I was gonna say

"i can't wait
to see that one."

I would love to meet
the other two. The chef
and the lap dancer.

- Are they around?
- Do you want me to
bring them out?

- Yeah.
- All right.
Kevin and Joel and I,

we're all equal
shareholders in this business.

But it was my plan
to buy the hotel.

- Hello. Kevin, Gordon.
Good to see you.
- Kevin. Nice to meet you.

- And this is? Joel.
- Hi, Gordon. Joel.

So you're the lap dancer?

There might have been
some lap dancing.

I'm just dying to find out.

I'm not a professional.

- Maybe once in awhile.
- Okay, fine.

I'm a wild one
when I start drinking.

I get a little
stripper action going on,

or I get a little rowdy
and can be the most fun

that any young adult
could ever dream of.

- So obviously the chef?
- Yes.

The restaurant manager,
and the lap dancer.

- Bar manager.
- Bar manager.

- So who's in charge?
- All three of us.

No such thing.

So who runs the hotel?
Who's in charge of the hotel?

Hotel manager job
doesn't really entail much.

With three owners,
normally there's one

that takes the reins,
and two that are silent.

None of you sound
and look like an owner.

Gordon thinks
we don't look like owners,

but what's an owner look like?

We bought the hotel
nine months ago.

Right. And you guys
go back a long way?

Just kind of met each other
15 years ago...

I'm confused whether
it's the three musketeers
or the three stooges.

Anyway, I'm gonna have
a quick bite to eat.

It's been a long journey.
I'm excited to taste the food.

- Thank you. Nice to meet you.
- Thank you.

Brian:
Gordon's gonna love our food.

Joel works really hard
at everything he puts out.

Everything that comes out
the window is a great product.

I can't believe this hotel
is owned by three guys

- with a pink dining room.
- Pink's the new black.

It's like a girl's bedroom.

Ghastly, ghastly.
Any specials on today?

We have a fresh
Alaskan Halibut...

- Mm-hmm.
- With a...

Now that I'm talking to you,
I've completely forgot.

No, we had the Halibut with a...

Well, this is the first time
i forget the specials.

Don't worry. Why don't you
check with the chef?

- All right, I will.
- You are the restaurant
manager, right?

Yes, and I was a server too.

Restaurant manager,
employee of the month,

- and owner?
- Yes, all of the above.

Employee of the month?
I'm gonna take that plaque back.

Can't even remember
the specials.

Hey, Joel.
I forgot the specials just now.

Brian just kind of
forgot our specials.

I have seen him do that before.

The specials
available tonight is
a macadamian-encrusted Halibut.

Right.
Let's try the escargot.

Entrees, the lamb shank,

and then what's the
"calamari door?"

- What does "door" mean?
- It's a dore.

It's just a calamari steak.

Oh, I'll go for that as well.

- Okay.
- Thank you. I'll keep
hold of the menu.

- Thank you very much.
- You're welcome.

- Brian: Once Gordon has
a bite of Joel's food...
- Order in.

It's gonna put
a smile on his face

guaranteed.

Thank you.

- Here we go, sir.
- Thank you.

Escargot in a red wine
garlic sauce.

Red wine garlic?
Mm-hmm.

Wow.

Jeez.
Absolutely rancid.

Have a little taste.

I mean...

Nothing's hot.

Yeah, strange taste.

You know, that's the first time

in the history that
I've eaten the escargot.

- Oh really?
- And I'm gonna say

that I don't like it in any way.

- No.
- The escargot tasted
like a dirty,

funky, disgusting flip-flop.

If you sauteed a flip-flop,
i think that would be a good...

Good way of describing it.

- That was... disgusting.
- I want to run home

and get some mouthwash for sure.

Do whatever you need to do.

- All right.
- Yeah.

'Cause they stink.

Some ice water for you?

Please.

Do you serve any little samples

of wine flights,
anything regional?

We've talked about that,
but we have not implemented it.

So you've been talking about it
for nine months,

but you haven't
actually done it yet?

No one's even bothered

this sort of wine flights?

Trying to get it together.

So you've had this place
almost a year,

and you haven't
implemented something

that this town thrives on?

- Correct. Mm-hmm.
- Right.

Have you tasted the escargot?

- Have you?
- The escargot?

- Not really.
- Have you eaten...

- You eat here, right?
- Not very often.

And when was the last time
you guys sat down

and had dinner
in the restaurant?

Never sat down with
all three of us together.

Strange, stranger.
I'm getting slightly nervous

that nothing
actually gets done here.

Anyway, I'm living in hope.

- May I have some more bread?
- For sure.

I got a lamb shank
coming right out.

Oh my god.
Look at that.

Holy crap.
What is that?

This is our lamb shank.

That's a weird looking
lamb shank.

Visually it looks like
the biggest plate of puke.

I've never personally had
lamb shank ever in here.

I do not like lamb.

You're the restaurant manager.

You don't like lamb,
you don't eat escargot?

I'm the restaurant manager,
but I'm not the chef.

Wow. I think I would just
call that a dog's dinner.

What a mess.

I do apologize again.

I'm totally embarrassed
that our food is this quality.

I've always thought
it was better.

- Hey, Joel?
- Yeah?

The lamb shank,
he mentioned that

the vegetable gravy goo

was a little too much.

- Oh, okay.
- I'm gonna run this out.

So, fine dining.

I mean, I'm amazed.
What's this one?

This is the calamari dore steak.

That's not garlic
in there again, is it?

- There is garlic
in there again.
- Jeez.

It's just how
that dish is prepared.

Everything's just
laced with garlic.

Please?

Be my guest.

It's... what is it
trying to be?

A sponge?

I'm embarrassed.

I'm chewing on it going,

"i just want to spit
this... out right now."

This is terrible.

So that's the first bite
I've ever taken of that.

You know this stuff's
on the menu, right?

You're aware of it?
This is your hotel, yes?

- Yes.
- I'm not being "punk'd" here

that you guys are the owners?

- We are the owners.
- The owners haven't

sent their sons in
to take the hit?

- No.
- You definitely
are the owners?

- This is us.
- Okay.

How do these three stooges
qualify to run...

A historic hotel like this?

If they can't even
get the food and wine right,

how are they gonna
improve the hotel?

I feel like I'm being
looked after by college kids.

Does he want me to come out?

It'd probably be good, yeah.
Come on out.

Sorry you weren't
very impressed.

Uh, no.
Far from impressed.

Have you ever actually
stood back

and looked at that
lamb shank as a dish?

That's the most horrendous,

the most drabby,
disgusting-looking

lamb shank.

- Have you given up?
- No. No.

No way. We just started.
We're not giving up yet.

- You just started?
- Yeah.

Have you ever just walked in

from outside, checked in,

- went up to the rooms...
- No.

- You've never done that?
- Never have.

- Have you ever done that?
- No, sir.

- Have you ever done that?
- I have not.

Oh my god.
What have you improved on

since you bought it, truthfully?

I make people laugh
and smile every day.

Seriously?
What have you changed?

Weekends we serve
breakfast all day.

What have you
changed menu-wise?

Menu... um...

Hell.

I've got one, two, three...

Three idiots that
haven't changed anything.

You don't stay here.
You don't eat together.

You don't criticize the food.

Reception, room,

food

and three clueless owners.

Owners?
My... ass.

Gordon: I'm staying

at Murphys hotel
in northern California.

And after being put on display

- for gawking tourists...
- Come on through, everybody.

- Hello.
- ...And eating
an atrocious lunch...

I think I'm gonna just
call that a dog's dinner.

What a mess.

I need to see the three
nitwit owners in action.

Word has got out
that I'm in Murphys,

and the hotel and restaurant
are full of people.

I feel sorry for all of them.

What's wrong?

And this is just like vinegar.

Gordon: Joel is running
the kitchen...

Ribs are burned,
chicken's burned.

Gordon: Kevin is getting
busy in the bar,

and Brian is
overseeing the dining room.

Jimmy guiyere.
Nice guiyere cheese.

- Guiyere?
- Isn't it guiyere cheese?

- Gruyere.
- Gruyere I mean.

Gordon: So guests
trying to check-in

are left to fend for themselves.

Is everything okay?

Uh, yeah, we're waiting...

We went up to the front desk

and there was nobody there.

We tried to check in.

Is one of the owners nearby?

Guests have just arrived
to check in.

Can you get Brian urgently?
Or Kevin?

- What about it?
- About a guest checking in.

Oh, guest check-in?
I can do that too.

Would you, please?
I'm sorry.

- Thank you.
- Excuse me.

You shouldn't have
to come looking for us
in the bar.

So that's what happens
when guests come in late?

They go to the bar
looking for...

Yes, that is how we do it.

Have you ever done that?
Checked in

and then found
the reception closed

and went into the bar
looking for a key?

- No.
- Never.

I've only stayed
at hotels probably

only a matter of
20 times in my whole life.

- Wow. And you're
a hotel owner?
- Yeah.

So how come you guys
don't have anybody up here?

We got the bartenders
or servers like me

sometimes taking care of it.

Just sign the top there please.

Gordon: Once guests
get to the rooms,

they're in for another
unpleasant surprise.

Let's see if that...

I don't...

Let's wait for
the drunkards to go home

before we open that up.

Man:
Have a good night.

It's very noisy in there
from the bar in the street.

Gordon: The owners'
ignorance is evident

in everything I've seen so far.
I'm curious to see

what it's like in the parts
i haven't seen,

like the walk-in fridge.

That is?

Oof.
Raw pork, cooked chicken

sat next to each other.
It's... disgusting.

I wish I had seen this
before I had my lunch.

Fine dining, it's not.

Look at that....

Look at the mold
growing on there.

Oh, a dirty...

Bloody hell.
There's mold on the sides too.

Oh...

Look at the...
Mold on that.

This is absolutely disgusting.

Bollocks.

Wow.... hell.

So the walk-in,
how often is that
fridge cleaned out?

- Twice a week.
- Twice a week?

- Yes.
- Marked everything out.

- Yes. Yes, sir.
- Yeah?

Come with me, all of you.
Especially the owners.

- Sounds good.
- Gordon: Sounds good?
Really?

Wow.

Oh wow?

Oh wow?

The tortillas.

There should not be
any moldy... food.

Horrible.

And when was this made?

- Last Saturday.
- Three days ago.

- Just smell that.
- Need to toss it.
I know that.

And this is terrible.
You should be... ashamed.

Okay.

Okay?
No, it's not okay!

- What is that?
- It's black mold.

What is this supposed to be?

- Thai chili marinade.
- Thai chili marinade.

Brian: But I don't know
if it's been used in a while.

The sauces was from a chef
that had been there

like in 2006 or 7 or something.

This is exactly the same way
as you run this... hotel.

You don't give a...

I give a...
I give a...

If this is your dream
of running a hotel,

then how about Manning up
and look like... owners?!

We are.
This is... unacceptable,

and it's not gonna
happen anymore.

Have you checked out?
Because you should the
honorable thing.

Say to these two
"it. I'm out."

He has not checked out.

- You gonna let him talk?!
- I have not checked out.

Obviously I need
to pay more attention

and do better at my job.

How any of you can
run a... business...

Do you ever see
three c.E.O.S?

- Three... general managers?
- No.

Three... executive chefs?
Huh?

It's like dumber,
and dumber, and dumbest!

Gordon: Since my arrival
at Murphys hotel

- in northern California...
- You should be... ashamed.

I've been appalled
by the three clueless owners.

It's like dumber,
and dumber, and dumbest!

Are you guys really
the... owners?!

True story.

Off.

Unbelievable.

I mean, three young idiots

that are playing
at running a hotel

and not one of them
has got a... clue.

I'm mad at Joel.
I'm a... owner.

I don't... want to clean.

I've been here 12 hours.
It's unacceptable.

I do want to prove
Gordon ramsay wrong

about me being
a... idiot,

dumb and dumber.

Scoundrel, wanker,

whatever British terminology

that... wanker has to say

across from the...
Different pond guy.

But I do respect him.

Listen to that music.

How on earth is anyone
gonna ever get to sleep
in this hotel?

That's crazy.

You know what?!

Frog's asses for everyone
in this building right here.

Right now.

How annoying is this?

It doesn't make sense.

Anyone in here, frog's ass!

Unreal. There's got to be
a quieter room somewhere...

Surely to price.

- Rip it off.
- Pull it up, buddy.

You got it.

I can't rip it.
It's not ripping.

Rip it off.
Get it, come on.

You want to see the tattoo?

Raider nation!

Hey.

You got two seconds, please?

Oh,... here we go.

Hey, I have a walk-in to clean.

I've been here...
I want to go get that clean,

'cause it's ♪1 right now.

Is this...
Is this a joke?

- Is this a joke?
- Yeah.

They're partying, and I'm upset.

And we're just...
I don't know.

- They were partying.
- Yeah.

And what's happened
to your shirt?

Were you in a fight?
I just asked...

They wanted to see it.

And I was upset earlier,
and I'm upset at Joel.

I'm upset at everything
that's going on.

And I want it...
I'm just upset.

How about... how about
thinking for two minutes

about your guests?

I want to go...

I'm gonna go clean
the walk-in.

I'm gonna go
clean the walk-in.

You just walk off like that?

Hey, you know what?
I'm gonna go clean the walk-in.

- 'Cause you know why?
- Why are you acting
like a... jerk?

Because I'm upset. That was
unacceptable in there.

- What was unacceptable?
- The... walk-in with
the... black mold.

So why don't you do
something about it?

Hey, I was.

Everyone in this...

You just walk off like that?

Hey, you know what?
I'm gonna go clean the walk-in.

- 'Cause you know why?
- Why are you acting
like a... jerk?

Gordon: Brian is coming undone

and is drinking on the job.

I'm done trying to
get through to him today.

I'm upset. That was
unacceptable in there.

- What was unacceptable?
- The... walk-in, okay?

You're drunk.
Go home.

All right.

Gordon: I've been told
the hotel offers modern rooms

further from the bar,
so I've asked to be put in one

so I can get away
from all this madness.

It's not exactly quiet
out here either.

And they call these
"modern" rooms?

It looks like my grandma's
house from the 1950s.

Look at this wallpaper.
Hideous.

And what sort of hotel is this

when you can't get
a good night's sleep?

This was supposed to be
quieter down here.

What an awful night's sleep.

Whoo!

Shower is hideous.

The water's freezing.
The place stinks.

And that... oh, no.
My ass.

This place is such a mess,

from the awful decor
to the dreadful food

to the drunken partying
all night long.

I need to get
the whole team together

and find out how it's
gotten into this state.

- Morning, guys.
- Good morning.

Let's go downstairs,
have a meeting.

- Sounds good.
- Yeah, with the team.

Man, that was
a bad night's sleep.

The noise level here was insane.

I came back downstairs
last night,

and Brian's
ripping his shirt up,

shouting, screaming about,
"hey, shots all on me."

Is that normal?

Is that really
how these managers operate?

When they're off duty,
they come behind the bar,

turn up the jukebox when
I've already turned it down,

- pour themselves drinks.
- It's their personal
frat house.

How does that make you feel?
Your employees are concerned
that you're drunk in the bar.

When do I treat you all badly?

- What?
- Brian: Yeah.

When it comes to scheduling,
how many days

that you guys have asked off for

that you didn't get off?

That's not what I'm asking.

If you're gonna run a hotel,
it's not about having
a... party.

It's about levels of discipline.

Well, just so you know,
it's not happening anymore.

But I'm not gonna be
as happy sometimes for you guys.

You are as good as your team.

They represent you.
And based on what I've seen,

I don't think you
represent them properly.

Okay, you go first

and tell these owners
what they need to hear.

We lose a lot of reservations

when we don't have somebody
to answer the phone.

When we leave the front desk,
we put the phone in the bar.

After 8:00 P.M.,
we are the front desk.

- We are the bartenders.
- I saw that last night.

- Yeah.
- They don't answer the phone,

because they don't hear it.

We need online booking.

You know what that
takes away, online bookings?

That's front desk girls,
you know.

We're talking about
getting rid of the front desk
and putting a computer there,

and we don't have
a person there.
Self check-in.

- That's fine.
- So how do you feel about that?

So they complain
and you threaten
to fire them?

- Yep.
- No, that's not what it is.

Yes, it is.
Yes, it is.

You just totally attacked me.

Man:
I'm afraid to
express my feelings.

I'm afraid I'm gonna get fired.

Nobody's threatened
here with their job.

- Nobody has been.
- You've never threatened me

- by being fired?
- I have before.

- Gordon: Were you drunk?
- Yes.

- You were drunk?
- Mm-hmm.

That's the message
I'm trying to get through

to your thick skulls.

You're threatening staff
whilst inebriated.

This is crazy.

The people that deserve
to be fired

are these three standing here.

There's no structure.

Somebody needs to step up
and run the business,

and everybody else follows suit.

You need one general manager.

That's the issue.
You need to be a leader

from the top.
That's one person.

There can be 25 owners,
but there needs to be
one general manager.

If something doesn't change,
you guys are gonna
lose this place.

Okay.
Which one of you

is capable of stepping up

and running this business?

Gordon: I'm at Murphys hotel
in northern California.

You're the owner
and you made yourself
employee of the month?

- Yeah.
- Gordon: The place is a mess

because these three owners

behave like frat boys...

Cheers, boys and girls!

And none of them is a leader...

You've checked out!

So the staff don't know
which way to turn.

Man:
I'm afraid to
express my feelings.

I'm afraid I'm gonna get fired.

Gordon:
Things have got to change.

There needs to be
one general manager.

Somebody needs to take charge.

Brian: I'm gonna take charge,
I'm gonna run the business.

I'm our leader out of us three.

It's gonna be me guaranteed.

- If you're gonna
run the hotel...
- I got it.

- You run the hotel.
- Yeah. 100%.

So Kevin and Joel,
are you willing

to give him the support
and the autonomy

to actually run this place?

- Yes.
- Yes.

Brian, it's your
responsibility now

to general manage,

and absolutely toe the line.

- I got you.
- But there are three rules.

Rule ♪1, stop drinking
on the floor.

- Got you.
- Rule ♪2,

you have to stop
working the floor.

- Yep.
- And rule ♪3,

you're gonna have to grow some.

- Mm-hmm. Mm-hmm.
- Fast.

Brian does know the most
out of the three of them,

so I really do think
if he could stop his
partying ways,

he could really do it.

Trust me,
if you don't grow up now,

- you never will.
- I got it.

It's a hotel, not a frat house.

I'm not gonna be drinking.

- And I'm gonna be an owner.
- Thank god for that.

- Thank you.
- Thank you.

I'm going to change.
I'm gonna be more
of an owner

and not a friend
slash co-worker.

And they're gonna see
a different Brian.

Gordon: The future of this
historic national landmark

is now in Brian's hands.
And I need to know

that he cares enough
to be responsible.

You are young, ambitious,
slightly naive.

- Mm-hmm.
- You're going at it in
totally the wrong way.

You're on the verge
of losing this business.

Hopefully not.

And how would you feel
if you lost the business?

It would be horrible.
It would be horrible.

'Cause that's already
three years of 60-hour weeks.

It's horrible.

I'm here to help,
but I want you to understand

the mess you're in is not good.

All right.

- Do you understand?
- I do.

Deep down inside there's
no two ways about it,

you're a fun guy.
You've got a lot to offer.

- Yeah.
- But just stop
being irresponsible...

- I will.
- And just man up.

- Yeah, for sure.
- You can do it.

Okay.

I want to make this work.

Mm-hmm.

From today on, it's gonna
be a changed business.

It's different, all right?

- Okay.
- Okay.

Good to see that smile
back on your face.

Thank you.
I'll see you later.

From this day forward
I'm a changed man,

and the business is
going to reflect all
those changes.

Gordon: With Brian ready to
take charge as general manager

my design team
has worked all night

to modernize Murphys hotel.

And now, it's time
to reveal the new look hotel

to Brian and his team.

- Brian, how are you, sir?
- Gordon, good.
How are you doing?

You look very smart.
Are you good?

How're you doing?
I'm good, I'm good.

- Ladies, how are we?
- Doing great.

Good. Right.
Welcome, everyone

to the new and improved
Murphys historic hotel.

- Are you ready?
- Yes!

Let's go, you guys.

Whoo.

Welcome to your new lobby.

No way.
This is awesome.

This is exactly
how it should be.

- This is great.
- Yeah.

Gordon: When I first walked in,
i was disappointed.

It was just like
a big anti-climax.

Now you have a nice
warm, modern feel

the minute you walk in.

Your guests will arrive

- and feel welcomed.
- Yeah.

Take a seat.

- Is it beautiful?
- Yes.

- Brian, what do you think?
- Beautiful.

Absolutely beautiful, welcoming.

The colors,
the contrast, the warmth.

It's perfect.
What Gordon has done

with the lobby is beautiful.

Now that blue, it's so warm.

It's so welcoming.
It's awesome.

This is a historic hotel.

Your ex-president
stayed here.

- Yes.
- That doesn't happen

that often in hotels.

- Thank you very much.
- You happy? Good.

I'm glad you like it.
Good.

Thank you, Gordon.
Thank you, bro.

- There's more.
- More?

From 6:00 this morning,
you're now live with
online bookings.

Oh my gosh!

They don't go anywhere
near the bar.

You know what time
they're coming,

and you're now in
the 21st century.

Are you ready to see
the presidential suite?

- Yeah?
- Yes.

- All right, president.
- Come and see my room.
Let's go.

I think you'll love it.
Let's go. Jump in.

- Oh my gosh.
- It's awesome.

Oh my goodness.
This is awesome.

- Yes!
- Oh my lord.

Gordon: This one's
been freshened up.

This one's been spruced up.

You need that vibrance

the minute you walk into a room.

You want to feel "wow,
I'm stepping into history,"

but I also want some comfort.

This is fit for a president.

Our president now
could stay here.

Obama would be okay
to stay here now.

Gordon: It still
feels historic,

but it's a bedroom,
not a museum.

- Yeah.
- So, you know,

make sure that when
your guests are checked in,

their bedrooms are off the tour.

- New robes.
- Is there something on
here to make it softer?

- Lined and cushioned.
- Okay, I feel it.
It's a lot softer.

For me, the big problem
wasn't the linens,
it was the noise.

We've come up with
a solution to narrow
that down.

- Last call, midnight.
- Good.

Well, stick to those times
of your bar closing,

because the damage
you can do to your reputation

- is devastating.
- Yeah.

We're gonna follow through
and make sure that our
customers in the hotel

are as happy as
our customers in the bar,

and our customers
in the restaurant.

Right, are you ready
to see the rooms outside

that you told me
were modern? Right?

Let me show you
what modern is.

You ready?

- Love this one.
- Oh my gosh!

I love this one.

Look at the color.

- Ohh!
- Look at this.

Gordon: You can see
why I got upset.

The owner's done
nothing in nine months,

so we've done all this
in... 24 hours.

I'm blown away.
I can't believe
the creativity

that's been put into this place

- in the last few days.
- Joel, what do you think?

Loss for words.
Inspired. Very inspiring.

Listen, you should
never ever ever

be afraid of change.
You've got to keep on going.

Every time.
Brian, what do you think?

What's going through your mind?
I've never heard you so quiet.

Breathtaking.
I don't even
know what to say

because it's beautiful.
It's absolutely beautiful.

This is perfect.
With this kick in the ass,

we're gonna go forward
full throttle.

We're gonna make changes that
no one's ever seen before.

- You ready to see
the dining room?
- Yes!

- This one I love.
- The dining room also, huh?

Where do you stop, buddy?

Gordon: Look at the colors.
Come in.

- Oh my god.
- Beautiful.

- Where's the pink?
- Oh my god.

- Yeah!
- Gone are those
horrendous pink walls.

A stunning, beautiful
color on the walls

that'll just pop.

And there's one more thing.
This bit you're gonna love.

It's a surprise that's
gonna completely change
your business.

- You ready for this?
- Yes.

Gordon: I've just revealed
the stunning new improvements

to the historic Murphys hotel.

- Oh my goodness.
- Oh my lord.

Our president now
could stay here.

Gordon: And now there's
one more addition

that will ensure that hotel
thrives in the future.

You are in the heart
of some of the most

sought after wineries
in the world.

And there's a massive market

that you have been
missing out on.

And here's why.
Every famous winery

has a lovely tasting room
on this main street.

At 5:00, they close.

Here, you're now gonna
pick up that business.

This is a menu designed to
pair with great local wines.

- Oh wow, look at those.
- Okay.

- Oh my goodness.
- This is incredible.

Start off with that
lovely cheese plate.

The chicken over grissini

paired with a stunning
chilled rose.

And then this wonderful
local... Local ricotta dip.

You now have a perfect menu.

When those tasting rooms
close at 5:00,

you pick it up
and you continue it.

- Okay.
- And where are they
gonna stay the night?

- All: Here.
- That's right.

After dinner.
I want you to dig in and sample.

Brian: The wine tasting menu
is awesome.

The overall experience
of any guest that walks
through our door now

I believe is gonna
be better than ever.

I like the pairing of
the bruschetta

and the wine that it goes with

is a very nice fresh dish.

- There's no going back.
- No.

We're only going up now.

- Yeah.
- Oh, that's nice.

Oh, this is so phenomenal.
This is gonna put us on the map.

Off the charts,
reservations off the hook.

Joel: Thank you, chef.
Thank you.

As well as a wine paring menu,

I've changed the entire
menu in the dining room.

Let me show you one
of my favorite dishes.

I'm very excited
about the new menu.

I know where I'm
eating every night.

- Oh my god!
- Fresh baked lemon
meringue pie.

Oh my goodness.
Look at that thing.

And the real inspiration
behind this

was Brian's hair.

- Oh no.
- Where's Bart Simpson?

This new menu's gonna touch
a business of clientele

that we've never had
at the Murphys hotel.

And I know personally
i can't wait to eat
there more often.

Gordon:
With warm and fresh rooms,
and the new wine tasting menu,

my only concern
is whether Brian
can stay focused

on the guest experience.

Listen, every night
from now on in this hotel

is a big night, let me tell you.

And it's not just about the bar.

It's about the restaurant
and the rooms.

Push those tasting menus
in that bar.

- G.M., are you ready?
- We're ready.

If there's one thing
you do not need

as a general manager,
it's an apron.

- Get that off.
- All right.

- Good luck, guys.
- All: Thank you.

- Are we ready?
- We're ready.

- Let's do this.
- Let's go, guys.

- Hello. How are you doing?
- Good, how are you?

Gordon: With extended
front desk operating hours,

guests can easily
check in and feel welcome
in the new lobby.

Wow, looks nice.

I bet it'll be
a comfortable sleep tonight.

I know.
It's gonna be fun.

Gordon: And they're enjoying
the renovated

and peaceful rooms.

I wish this was my bedroom.

This is the
newsome-Harlow.

And the wine tasting menu
is a hit.

That food there looks lovely.
Guys, they're loving the food.

- Keep it going, yes?
- Thank you, thank you.

And good luck.

When I first arrived,
you saw three young guys

sort of playing at running a bar

and completely forgetting
that they were actually

in charge of a hotel.
But Brian stepped up

and has taken that
general manager role

which is great news.
I'm hoping now

that they get
that party mode
out of their mind

and focus on the potential
of what this business can
bring them.

Great job.
You performed

like owners tonight,
you sounded like owners

and this place is rocking.

The atmosphere in the bar
is controlled.

The dining room's having fun,
the patio's full.

The wine tasting menu
is flying out.

- Keep up the good work.
- Okay.

Gordon, he really has
opened my eyes

and shown me that we need to
take more of a leadership role

- as an owner.
- I'm taking you out of
employee of the month.

- I know.
- Choose one together.

- Yes, we will.
- On a monthly basis

have your input
thrown into the pot.

I believe Gordon
has saved this place

by putting wind
in our sails again.

We truly did need
a kick in the ass,

because we were playing around
a little too much.

General manager,
remember actions
speak louder

- than words.
- For your next stay,

you'll hear great things.
I guarantee it.

Gordon is amazing.
He's a magician,

and I think that he came through

and he transformed the hotel
into this wonderful masterpiece.

I'm so thankful
that he came through
and helped us.

What a gorgeous place.

Damn.

I never did get
to see Kevin lap dance.

Gordon: Since my visit
to the historic Murphys hotel,

the owners have finally
become owners.

Joel is keeping the kitchen
and the walk-in extra clean,

and he has new pride
in his work.

I got a well done
going right there.

If you can go peek
at the upstairs bathrooms?

- Okay.
- The ones down the hall,

showers,
both restrooms upstairs.

- You got it.
- You stay there,

- I'm good right here.
- Okay. Awesome.

Gordon: Brian is
stepping up as general manager,

focusing his efforts
on the hotel.

Brian is definitely capable
of being the general manager.

Gordon has completely
changed everything.

Gordon brought
the historic hotel
back to life.