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So what's the day-to-day work of someone in IT support like?

Well, it varies a ton, based on whether you're doing in personal or remote,

support and at a small business or a large enterprise company.

And there's really no such thing as day-to-day work, since the puzzles and

challenges are always new and interesting.

But in general, an IT support specialist makes sure that an organization's

technological equipment is running smoothly.

This includes managing, installing, maintaining, troubleshooting and

configuring office and computing equipment.

This program is designed to prepare you for

an entry level role in IT help desk support.

You'll learn how to setup a user's desktop or

workstation, how to install the computer applications that people use the most.

You'll learn how to fix a problem or troubleshoot when something goes wrong and

how to put practices in place to prevent similar problems from happening again.

Not only will you learn the technical aspects of troubleshooting a problem,

you'll also learn how to communicate with users in order to best assist them.

We'll also show you how to set up a network from scratch to connect to

the Internet.

Teach you a thing or two about automation and scripting and teach you about how to

implement security to make sure your systems are safe from hackers and

other risk.

For me, my favorite part of IT support is the problem solving aspect.

I love to exercise my creativity to spin up a solution to a user's issue.

Being an IT journalist also gave me the flexibility to learn and practice so many

different skills and eventually determined where I want to focus my career.

Plus, when things go wrong or you fail at something in IT, you can take the feedback

from those mistakes and be better equipped to tackle them the next time around.

Using failure as a feedback, is an important skill both in IT and in life.

For me, that's why I was so attracted to the IT field.

I love the process of problem solving and

constantly stretching myself to learn and grow.

There's also never been more opportunity to get into the IT industry than now.

Not only is the field of IT incredibly diverse, but

job prospects are also booming.

It's projected that IT jobs in the US alone will grow 12% in the next decade.

That's higher than the average for all other occupations.

So what does this all mean?

There are thousands of companies around the world searching for

IT professionals like you.

So the main gist is that IT is totally awesome and full of opportunity, and

we're so excited that you're here.

So let's dive right in.