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do something you're very passionate
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about and don't try to chase what is
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kind of the hot Passion of the day
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people say you you have to have a lot of
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passion for what you're doing and it's
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totally true and the reason is uh is
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because it's so hard that if you don't
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any rational person would give up it's
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really hard and you have to do it over a
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sustained period of time so if you don't
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love it if you're not having fun doing
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it you don't really love it uh you're
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going to give up so just go and do it
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try learn from it you you know you'll
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fail at some things that's a learning
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experience that you need so that you can
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take that onto the next
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experience um and don't let people who
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you may
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respect uh and who you believe know what
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they're talking about don't let them
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tell you it can't be done because often
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they will tell you it can't be done and
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uh it's just cuz they don't have the
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courage to try I think people that look
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for great ideas to make money uh you
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know aren't nearly as as successful as
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those who say okay what do I really love
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to do what am I excited about what do I
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know something about you know what's
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kind of interesting and compelling it's
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uh very rewarding when you work on
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something you think is going to make a
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big difference and
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uh yeah it's a little bit harder but I
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think uh I think the passion that one
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might bring with it
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uh brings so much more energy to that
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that you're more likely to succeed you
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have to have an emotional investment in
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what you're doing if you don't love what
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you're doing um failure is pretty much
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guaranteed Success is Not Guaranteed by
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any means but failure is much more
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likely if you don't love what you're
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doing if you know exactly what you want
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to be you need to spend as much time
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with people that are actually that
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already you know one of the things that
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I do is I question a lot of things um
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and you can do that in a good way and a
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bad way but hopefully if you try to get
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people to motivate why they're doing
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something and their way of thinking you
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know the worst thing you can end up with
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is a situation where um you get told
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well this is the way it's always been
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that's the worst ever that's a
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non-answer instead ask yourself you
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know given everything we have today is
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there a way we can make this better and
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so when we're coming up with
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ideas you know we always ask ourselves
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um what kind of New Market is this
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creating and then also what what part of
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my day and and what problem is it
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solving and so I've gone as far as
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taking an entire catalog of my day from
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the moment I like open my eyes and
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writing down every single thing I do and
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then asking myself like is there
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something here if you're not coming up
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with 10 ideas a day that's why I have
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this thing if I'm not coming up if I'm
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not filling up this page every single
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day then my idea muscle will atrophy and
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I started this in 2001 and I still do it
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every single day like you have to come
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up with ideas every single day or the
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idea muscle atrophies the good news is
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after about six months of doing that
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you're like a machine like people get
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surprised at how many ideas you could
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just have anywhere but
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understand that naturally nobody is
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interested in your idea the world could
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care less and you have to persuade them
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and you have to show that you're the one
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person out there that can do it when it
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comes to changing the world what I
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learned from Steve Jobs is if you
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believe in a Macintosh if you believe in
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iPhone iPod iPad if you believe enough
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then you will see it because other
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people will believe in it other people
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will create software other people will
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create products so you need to Foster
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the belief in what you are dreaming so
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that it becomes a reality which is very
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different than saying I don't expect
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anybody to believe it until I see it you
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need people to believe it before they
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can see it don't necessarily think that
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you have to have the home run and the
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huge Apple computer on your first start
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I spent a long time in my life with
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skills just building little devices for
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fun for fun is one of the key things
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because that drives you to think and
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think and think and make it better and
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better and better than you ever would if
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you're doing it for a company build
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things at first for yourself that you
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would want for somebody aspiring to you
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know take things to the next level or to
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even surpass their Wildest Dreams
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there's always going to have to be an
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element of luck but I think more
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important is putting yourself in a
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business that can be ubiquitous that
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that can that really doesn't have
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limits because otherwise there's always
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going to be a grind to it but if if the
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business if if if it can't be something
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that you can visualize every business
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using or every consumer using it's going
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to be tough to scale to be big enough or
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to have the perceived value you want an
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idea about what you can say I know it
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sounds like a bad idea but here's
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specifically why it's actually a great
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one you want to sound crazy but you want
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to actually be right cuz when you're
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trying to differentiate when you're
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trying to do something different there's
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going to be that gut moment that gut
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sense is this right is this not right if
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you're not if you're not having doubt
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you're not pushing the boundaries far
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enough don't think about how do I get
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really how I get big fast that will
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happen if you actually build something
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super meaningful and super important so
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don't think about you know what is the
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quickest way to success think about what
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is the best way to building something
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important that the world really needs
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this little idea explains why some
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organizations and some leaders are able
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to inspire where others aren't let me
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Define the terms really quickly every
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single person every single organization
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on the planet knows what they do
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100% some know how they do it whether
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you call it your differentiating value
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proposition or your proprietary process
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or your USP but very very few people or
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organizations know why they do what they
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do and by why I don't mean to make a
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profit that's a result it's always a
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result by why I mean what's your purpose
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what's your cause what's your belief why
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does your organization exist so when we
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see a kid with a lemonade stand it's
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different than when we see a vending
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machine spelling lemonade even if it's
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exactly the same product cuz the story
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around it is what people are paying for
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so when I meet small business people all
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I ask them is not what's their balance
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sheet but what's their story why should
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I pick you why do I care about what
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you're doing and if you start giving me
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all this inside baseball statistics
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about why you're 2% better than some
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other competitor I'm already glazed over
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because that's not part of the way I see
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the world that I have to want this to
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exist in the world I I have to not so
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it's a similar rule just say if this was
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successful and I had nothing and I got
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no and I was not involved and I got no
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money off it or wasn't what I want it to
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do well and that's a great check I think
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to know if you really feel good about
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the idea and can be passionate about it
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one of the things I advise entrepreneurs
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to do is when you have an idea a classic
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entrepreneurial impulse is to hold the
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idea close to you and not go tell people
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because oh the idea is so special right
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that's almost always a mistake go talk
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to why is that a mistake it's a mistake
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because your actual real competitive
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Advantage is not that you have this idea
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that you have locked away in your closet
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which may or may not be accurate and you
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have no idea which it is uh your your
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actual competitive Advantage is if
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you're assembling the intelligence
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around does this idea work what is the
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right teams what is the right learnings
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and we're essentially in motion the
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hardest thing to do is start um you have
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all these ideas and everyone has an idea
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but it's really about executing the idea
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and building the idea and attracting
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other people to help you work on the
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idea that is the biggest challenge but
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the the way to begin is to get the idea
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out of your head draw it out you know um
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Talk About It program it if you're a
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programmer or make it if you're building
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something like you don't have to be the
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best but you have to be dangerous right
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you have to learn just enough to be
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dangerous to build an idea concept it
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and show it to the world and then it
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turns out there are lots of other people
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including all 170 employees that work at
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Instagram who are much better at doing
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all that stuff than I am but you need to
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find people who can you know be drawn to
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the idea that you build and and then
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they end up taking it and um and making
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it even better you know one way to
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conceptualize what makes a good product
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is you know good engineering is part of
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it good design is part of it but really
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it's um one way I think about it is at
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least is uh maximizing the probability
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that someone shows up at the front door
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of you know your store or your website
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or or whatever it is and ends up with a
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Sol problem and often times the best
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methodology is to start with the perfect
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experience with just one person get that
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right and then figure out how to scale
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something great instead of scaling
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something not so great and then trying
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to improve it that's really hard to do
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and so I think when you are starting a
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new business you uh you don't want to go
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after Giant Markets you want to go after
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small markets and you want to take over
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those markets quickly constantly seek
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criticism
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yeah uh
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a a well a wellth thought out critique
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of whatever you're doing is as valuable
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as gold
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um and you should seek that
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from everyone you can but particularly
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your friends if you're not utilizing an
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online community then you're at a
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disadvantage to those who
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are you can be asking online communities
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what they think about your ideas or if
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they have any advice with what you're
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working on not only will you hear from
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people who are passionate about the
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subject but you'll be hearing from
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people all around the world each with
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their own experiences and stories that
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can help you and there are a lot of
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people from whom we can learn a lot and
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I think like you know the one piece of
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advice is like don't underestimate
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anyone you come across ever like whether
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they're you know uh a blue collar worker
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waiting for the bus or they're you know
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helping you at your they're the server
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bartender at the restaurant or they're a
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lower ranking employee I mean the
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smartest leaders I've ever seen have
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always gone around the room and asked
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for everybody's opinion most startups
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that fail Do It ultimately because they
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did not make something that people
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wanted they made something that um you
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know that they thought thought people
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would want um but they were either in
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denial about it about you know whether
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it was actually any good um or somebody
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else came along and made something that
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people wanted even more the best piece
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of advice that that we've figured out as
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we've been doing cor square is not to
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not to let other people distract what
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you're doing there's always haters that
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say your idea is stupid this idea is
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never going to work um don't even bother
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doing that cuz someone else is going to
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do it before you do and if we listen to
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all those all that feedback that we were
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getting all that negative feedback we
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would never built things we would never
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prototype things and that's how we
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really got to where we are like we saw
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things that we wanted to build and we
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just went out and built them and it
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turns out when you build stuff that you
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like to use um there a good chance that
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there's thousands of other people that
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want to use it too and so it's not just
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about doing focus groups it's not just
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about you know double-checking your
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vision it really is about integrating
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this concept of testing our ideas
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rigorously throughout the product
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development process throughout the
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marketing process even as we scale up
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but what we really need to do is think
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about what is the the smallest possible
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test that I can run for this idea for
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this concept for this Theory get it out
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there and get customers using it because
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your customers are going to be the ones
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to tell you if it's really working or
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not like like there's almost this
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expectation that you have to have in
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your mind this this sort of I'm going to
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change the world sort of make a dent in
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the universe kind of kind of ambition
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right but it's actually okay early on to
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just kind of solve small problems in
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layers until you actually get to a point
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where you have the capacity to do that
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what this all comes down to is doing
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something exceptional for your users
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whether it's in community whether it's
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in connection or whether it's in Design
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This Is Our Big Advantage as a startup
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is that we can actually get away with
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doing this we can make this the core
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part of why we're doing business I think
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you should be spending your money on on
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um on teaching and and sharing and so
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that might mean hiring a writer or two
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perhaps instead of a marketing person
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you know and start writing and start
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getting people to listen to what you're
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saying you can't talk about yourself all
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the time because no one's going to come
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back for that but you have to talk about
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things that are relevant to your
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industry or ideas that you have and
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start to build that audience up I do
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think that one thing that's important is
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especially if you're a founder or a
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technical founder is to realize that you
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can't do everything and even if you can
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you shouldn't you should find a great
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partner no matter what it is that you're
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doing um and you should look for someone
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who is very high intelligence uh very
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high energy and very high integrity and
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you need all three of those you can't
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compromise on any one of them otherwise
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you'll end up with either someone who's
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not smart which is does you no good or
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someone who's not hardworking which also
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does you no good or the worst case is
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you end up with a smart hardworking
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crook who ends up working against your
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interests and uh Integrity is something
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that takes a lot of time spent with
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someone to figure out the most important
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thing when you're working with people
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early is that you guys line up on on
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what your goals are um that's that's
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really that sounds really basic but you
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can to totally it can be fine you can
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want to build a small business um that
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makes money and you don't have to go to
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an office every day or you can want to
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build a huge company you can want to
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build Google but I think you have to be
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really really aligned on that when you a
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lot of Corporations have they might call
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them core values or guiding principles
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or so on but the problem is usually
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they're very lofty sounding they kind of
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read like a press release the marketing
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department put out uh they sound just
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like they're competitors and maybe you
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learn about it on day one of your job
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but then it becomes this meaningless ple
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on the lobby wall well we wanted to come
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up with committable core values and by
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committable meaning we're willing to
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hire or fire People based on those
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values uh completely independent of
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their actual job performance the
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definition of values is there the
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behaviors or principles that you
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religiously adhere to within your
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company and when I say religious I mean
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that no amount of data will sway you in
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from um from those princip principles
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and the degree to which that you have
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the courage to um maintain your
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conviction around those ideas is the
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degree to which you're going to be
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successful over the long term a company
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is simply a group of people um and uh as
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a leader of people uh you have to be a
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great listener um you have to be a great
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motivator uh you have to uh be very good
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at praising and looking for the best in
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people um you know people are no
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different from from fly if you water
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flows they flourish if you um praise
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people they flourish and um and that's a
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critical attribute of um of a leader um
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so I kind of like half jokingly with
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with a lot of people say that you know
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my job is basically like to be to be the
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assistant for the rest of the company
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like my job is to to make sure that like
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you have what you need um that it's and
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and basically you have everything you
422
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need to kick ass like that's my job if
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you don't have that that then let me
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know cuz I'm not doing my job you know
425
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there are a lot of things that are
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outside of your control um a lot of
427
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external circumstances will depend like
428
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determine the success of your idea
429
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whether you know the market timing is
430
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right for this new kind of service um or
431
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whether uh people you know whether a
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customer like the econom is right for
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for for your kind of service right
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whether um you meet the right people who
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will finance your company um many many
436
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external circumstances are like outside
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of your control and like but will affect
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the outcome and you know you have to
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like be okay with that another quality
440
00:16:01,440 --> 00:16:07,720
that I think is important is kind of
441
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being flexible minded or open-minded I'm
442
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not saying you shouldn't have a you know
443
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vision for for your idea or your product
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but you need to be open to changes so
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many things go wrong when you're
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starting a company and often I think
447
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people ask you know what mistakes U
448
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should you avoid making and you know my
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answer to that question is don't even
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bother trying to avoid mistakes because
451
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you're going to make tons of mistakes
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right and the the um the important thing
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is actually learning quickly from
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whatever mistakes you make and not
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giving up right and I mean there there
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are things every single year of
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Facebook's existence that could have
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killed us or made it so that it it just
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00:16:41,600 --> 00:16:45,000
seemed like moving forward and making a
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lot of progress just seemed intractable
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but you just kind of bounce back and you
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learn and um nothing is impossible you
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just have to kind of keep running
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through the walls the two things we
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really zero in on on people are um you
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know two things they sound simple they
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end up being very difficult um courage
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and genius
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um courage is the one we talk about a
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lot because it's the one that people can
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learn um you know courage courage which
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is to say not giving up in the face of
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adversity um you know just being
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absolutely determined to succeed you
475
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know is something that you can you can
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like force yourself to do it can be very
477
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painful you can force yourself to do it
478
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the genius part is a little bit hard to
479
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force yourself to do um you know courage
480
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without genius might not get you where
481
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you need to go but genius without
482
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courage almost certainly won't and I
483
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think the reality uh is just you know
484
00:17:25,919 --> 00:17:29,240
not quite So Glamorous there's sort of
485
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there's an ugly side to uh being an
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entrepreneur uh and also just more
487
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importantly uh what what you're actually
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spending your time on is is just a lot
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of hard work uh Sam mentioned this but
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you're basically just sitting at your
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desk heads down focused um answering
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customer customer support emails doing
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sales figuring out hard engineering
494
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problems um so it's really important
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that you kind of like go in with with
496
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eyes wide open optimism has a place but
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I think even more so for the first time
498
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entrepreneur you need to be
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pragmatically pessimistic what I mean by
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that is you need to Define all of the
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00:18:00,640 --> 00:18:06,200
worst case scenarios in terms of
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financial loss time loss Etc look at
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what you will learn if that happens and
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accept and come to terms with that
505
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before you ever start if you don't do
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that and you go straight into battling
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the world trying to conquer the world
508
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with rose col glasses on the first time
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you hit a major hiccup you're going to
510
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become really demoralized and you will
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quit if you don't love it you won't make
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it through the long period of pain that
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is inevitable so uh make sure that you
514
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take care of yourself during the process
515
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make sure that you take care of uh your
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mental health your physical health while
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you're doing it because it's a long road
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