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These are the user uploaded subtitles that are being translated: 0 00:00:00,160 --> 00:00:08,599 do something you're very passionate 1 00:00:03,560 --> 00:00:11,480 about and don't try to chase what is 2 00:00:08,599 --> 00:00:13,799 kind of the hot Passion of the day 3 00:00:11,480 --> 00:00:15,679 people say you you have to have a lot of 4 00:00:13,799 --> 00:00:19,240 passion for what you're doing and it's 5 00:00:15,679 --> 00:00:22,039 totally true and the reason is uh is 6 00:00:19,240 --> 00:00:25,080 because it's so hard that if you don't 7 00:00:22,039 --> 00:00:27,080 any rational person would give up it's 8 00:00:25,080 --> 00:00:28,920 really hard and you have to do it over a 9 00:00:27,080 --> 00:00:30,720 sustained period of time so if you don't 10 00:00:28,920 --> 00:00:33,040 love it if you're not having fun doing 11 00:00:30,720 --> 00:00:35,280 it you don't really love it uh you're 12 00:00:33,040 --> 00:00:37,680 going to give up so just go and do it 13 00:00:35,280 --> 00:00:39,360 try learn from it you you know you'll 14 00:00:37,680 --> 00:00:41,200 fail at some things that's a learning 15 00:00:39,360 --> 00:00:42,800 experience that you need so that you can 16 00:00:41,200 --> 00:00:46,680 take that onto the next 17 00:00:42,800 --> 00:00:48,399 experience um and don't let people who 18 00:00:46,680 --> 00:00:50,640 you may 19 00:00:48,399 --> 00:00:51,960 respect uh and who you believe know what 20 00:00:50,640 --> 00:00:55,039 they're talking about don't let them 21 00:00:51,960 --> 00:00:57,800 tell you it can't be done because often 22 00:00:55,039 --> 00:00:59,359 they will tell you it can't be done and 23 00:00:57,800 --> 00:01:01,160 uh it's just cuz they don't have the 24 00:00:59,359 --> 00:01:05,439 courage to try I think people that look 25 00:01:01,160 --> 00:01:09,640 for great ideas to make money uh you 26 00:01:05,439 --> 00:01:12,000 know aren't nearly as as successful as 27 00:01:09,640 --> 00:01:13,840 those who say okay what do I really love 28 00:01:12,000 --> 00:01:16,159 to do what am I excited about what do I 29 00:01:13,840 --> 00:01:18,840 know something about you know what's 30 00:01:16,159 --> 00:01:20,479 kind of interesting and compelling it's 31 00:01:18,840 --> 00:01:21,560 uh very rewarding when you work on 32 00:01:20,479 --> 00:01:24,159 something you think is going to make a 33 00:01:21,560 --> 00:01:26,880 big difference and 34 00:01:24,159 --> 00:01:29,040 uh yeah it's a little bit harder but I 35 00:01:26,880 --> 00:01:30,560 think uh I think the passion that one 36 00:01:29,040 --> 00:01:33,759 might bring with it 37 00:01:30,560 --> 00:01:36,399 uh brings so much more energy to that 38 00:01:33,759 --> 00:01:38,720 that you're more likely to succeed you 39 00:01:36,399 --> 00:01:40,560 have to have an emotional investment in 40 00:01:38,720 --> 00:01:44,520 what you're doing if you don't love what 41 00:01:40,560 --> 00:01:46,960 you're doing um failure is pretty much 42 00:01:44,520 --> 00:01:50,000 guaranteed Success is Not Guaranteed by 43 00:01:46,960 --> 00:01:51,119 any means but failure is much more 44 00:01:50,000 --> 00:01:53,159 likely if you don't love what you're 45 00:01:51,119 --> 00:01:55,920 doing if you know exactly what you want 46 00:01:53,159 --> 00:01:57,680 to be you need to spend as much time 47 00:01:55,920 --> 00:01:59,439 with people that are actually that 48 00:01:57,680 --> 00:02:02,360 already you know one of the things that 49 00:01:59,439 --> 00:02:03,960 I do is I question a lot of things um 50 00:02:02,360 --> 00:02:06,399 and you can do that in a good way and a 51 00:02:03,960 --> 00:02:09,239 bad way but hopefully if you try to get 52 00:02:06,399 --> 00:02:11,760 people to motivate why they're doing 53 00:02:09,239 --> 00:02:13,879 something and their way of thinking you 54 00:02:11,760 --> 00:02:16,920 know the worst thing you can end up with 55 00:02:13,879 --> 00:02:19,560 is a situation where um you get told 56 00:02:16,920 --> 00:02:21,080 well this is the way it's always been 57 00:02:19,560 --> 00:02:24,480 that's the worst ever that's a 58 00:02:21,080 --> 00:02:27,519 non-answer instead ask yourself you 59 00:02:24,480 --> 00:02:30,160 know given everything we have today is 60 00:02:27,519 --> 00:02:32,319 there a way we can make this better and 61 00:02:30,160 --> 00:02:36,120 so when we're coming up with 62 00:02:32,319 --> 00:02:38,400 ideas you know we always ask ourselves 63 00:02:36,120 --> 00:02:41,280 um what kind of New Market is this 64 00:02:38,400 --> 00:02:43,440 creating and then also what what part of 65 00:02:41,280 --> 00:02:46,000 my day and and what problem is it 66 00:02:43,440 --> 00:02:48,400 solving and so I've gone as far as 67 00:02:46,000 --> 00:02:51,000 taking an entire catalog of my day from 68 00:02:48,400 --> 00:02:53,440 the moment I like open my eyes and 69 00:02:51,000 --> 00:02:55,360 writing down every single thing I do and 70 00:02:53,440 --> 00:02:57,360 then asking myself like is there 71 00:02:55,360 --> 00:02:59,599 something here if you're not coming up 72 00:02:57,360 --> 00:03:01,120 with 10 ideas a day that's why I have 73 00:02:59,599 --> 00:03:02,920 this thing if I'm not coming up if I'm 74 00:03:01,120 --> 00:03:05,959 not filling up this page every single 75 00:03:02,920 --> 00:03:08,680 day then my idea muscle will atrophy and 76 00:03:05,959 --> 00:03:10,080 I started this in 2001 and I still do it 77 00:03:08,680 --> 00:03:11,840 every single day like you have to come 78 00:03:10,080 --> 00:03:14,319 up with ideas every single day or the 79 00:03:11,840 --> 00:03:16,239 idea muscle atrophies the good news is 80 00:03:14,319 --> 00:03:18,360 after about six months of doing that 81 00:03:16,239 --> 00:03:20,519 you're like a machine like people get 82 00:03:18,360 --> 00:03:23,040 surprised at how many ideas you could 83 00:03:20,519 --> 00:03:26,120 just have anywhere but 84 00:03:23,040 --> 00:03:28,239 understand that naturally nobody is 85 00:03:26,120 --> 00:03:30,959 interested in your idea the world could 86 00:03:28,239 --> 00:03:33,280 care less and you have to persuade them 87 00:03:30,959 --> 00:03:35,840 and you have to show that you're the one 88 00:03:33,280 --> 00:03:37,200 person out there that can do it when it 89 00:03:35,840 --> 00:03:39,200 comes to changing the world what I 90 00:03:37,200 --> 00:03:41,200 learned from Steve Jobs is if you 91 00:03:39,200 --> 00:03:44,680 believe in a Macintosh if you believe in 92 00:03:41,200 --> 00:03:46,920 iPhone iPod iPad if you believe enough 93 00:03:44,680 --> 00:03:48,519 then you will see it because other 94 00:03:46,920 --> 00:03:50,239 people will believe in it other people 95 00:03:48,519 --> 00:03:52,799 will create software other people will 96 00:03:50,239 --> 00:03:55,519 create products so you need to Foster 97 00:03:52,799 --> 00:03:58,360 the belief in what you are dreaming so 98 00:03:55,519 --> 00:04:00,360 that it becomes a reality which is very 99 00:03:58,360 --> 00:04:02,720 different than saying I don't expect 100 00:04:00,360 --> 00:04:05,120 anybody to believe it until I see it you 101 00:04:02,720 --> 00:04:07,760 need people to believe it before they 102 00:04:05,120 --> 00:04:09,959 can see it don't necessarily think that 103 00:04:07,760 --> 00:04:12,280 you have to have the home run and the 104 00:04:09,959 --> 00:04:13,920 huge Apple computer on your first start 105 00:04:12,280 --> 00:04:15,760 I spent a long time in my life with 106 00:04:13,920 --> 00:04:18,040 skills just building little devices for 107 00:04:15,760 --> 00:04:19,199 fun for fun is one of the key things 108 00:04:18,040 --> 00:04:20,479 because that drives you to think and 109 00:04:19,199 --> 00:04:22,000 think and think and make it better and 110 00:04:20,479 --> 00:04:23,880 better and better than you ever would if 111 00:04:22,000 --> 00:04:26,000 you're doing it for a company build 112 00:04:23,880 --> 00:04:29,199 things at first for yourself that you 113 00:04:26,000 --> 00:04:31,160 would want for somebody aspiring to you 114 00:04:29,199 --> 00:04:33,560 know take things to the next level or to 115 00:04:31,160 --> 00:04:34,479 even surpass their Wildest Dreams 116 00:04:33,560 --> 00:04:36,720 there's always going to have to be an 117 00:04:34,479 --> 00:04:41,039 element of luck but I think more 118 00:04:36,720 --> 00:04:44,160 important is putting yourself in a 119 00:04:41,039 --> 00:04:46,120 business that can be ubiquitous that 120 00:04:44,160 --> 00:04:49,240 that can that really doesn't have 121 00:04:46,120 --> 00:04:51,720 limits because otherwise there's always 122 00:04:49,240 --> 00:04:53,680 going to be a grind to it but if if the 123 00:04:51,720 --> 00:04:55,400 business if if if it can't be something 124 00:04:53,680 --> 00:04:59,080 that you can visualize every business 125 00:04:55,400 --> 00:05:01,039 using or every consumer using it's going 126 00:04:59,080 --> 00:05:03,199 to be tough to scale to be big enough or 127 00:05:01,039 --> 00:05:04,720 to have the perceived value you want an 128 00:05:03,199 --> 00:05:06,800 idea about what you can say I know it 129 00:05:04,720 --> 00:05:08,120 sounds like a bad idea but here's 130 00:05:06,800 --> 00:05:10,639 specifically why it's actually a great 131 00:05:08,120 --> 00:05:12,080 one you want to sound crazy but you want 132 00:05:10,639 --> 00:05:13,880 to actually be right cuz when you're 133 00:05:12,080 --> 00:05:16,000 trying to differentiate when you're 134 00:05:13,880 --> 00:05:17,800 trying to do something different there's 135 00:05:16,000 --> 00:05:21,800 going to be that gut moment that gut 136 00:05:17,800 --> 00:05:24,400 sense is this right is this not right if 137 00:05:21,800 --> 00:05:26,080 you're not if you're not having doubt 138 00:05:24,400 --> 00:05:29,080 you're not pushing the boundaries far 139 00:05:26,080 --> 00:05:32,479 enough don't think about how do I get 140 00:05:29,080 --> 00:05:34,919 really how I get big fast that will 141 00:05:32,479 --> 00:05:37,880 happen if you actually build something 142 00:05:34,919 --> 00:05:40,479 super meaningful and super important so 143 00:05:37,880 --> 00:05:42,440 don't think about you know what is the 144 00:05:40,479 --> 00:05:44,440 quickest way to success think about what 145 00:05:42,440 --> 00:05:46,560 is the best way to building something 146 00:05:44,440 --> 00:05:49,360 important that the world really needs 147 00:05:46,560 --> 00:05:51,199 this little idea explains why some 148 00:05:49,360 --> 00:05:53,360 organizations and some leaders are able 149 00:05:51,199 --> 00:05:55,840 to inspire where others aren't let me 150 00:05:53,360 --> 00:05:57,400 Define the terms really quickly every 151 00:05:55,840 --> 00:06:00,680 single person every single organization 152 00:05:57,400 --> 00:06:03,800 on the planet knows what they do 153 00:06:00,680 --> 00:06:05,240 100% some know how they do it whether 154 00:06:03,800 --> 00:06:07,039 you call it your differentiating value 155 00:06:05,240 --> 00:06:10,560 proposition or your proprietary process 156 00:06:07,039 --> 00:06:12,680 or your USP but very very few people or 157 00:06:10,560 --> 00:06:14,840 organizations know why they do what they 158 00:06:12,680 --> 00:06:17,240 do and by why I don't mean to make a 159 00:06:14,840 --> 00:06:19,560 profit that's a result it's always a 160 00:06:17,240 --> 00:06:22,400 result by why I mean what's your purpose 161 00:06:19,560 --> 00:06:25,639 what's your cause what's your belief why 162 00:06:22,400 --> 00:06:27,560 does your organization exist so when we 163 00:06:25,639 --> 00:06:29,080 see a kid with a lemonade stand it's 164 00:06:27,560 --> 00:06:30,960 different than when we see a vending 165 00:06:29,080 --> 00:06:33,520 machine spelling lemonade even if it's 166 00:06:30,960 --> 00:06:35,599 exactly the same product cuz the story 167 00:06:33,520 --> 00:06:38,400 around it is what people are paying for 168 00:06:35,599 --> 00:06:39,960 so when I meet small business people all 169 00:06:38,400 --> 00:06:41,880 I ask them is not what's their balance 170 00:06:39,960 --> 00:06:44,120 sheet but what's their story why should 171 00:06:41,880 --> 00:06:45,759 I pick you why do I care about what 172 00:06:44,120 --> 00:06:47,560 you're doing and if you start giving me 173 00:06:45,759 --> 00:06:49,280 all this inside baseball statistics 174 00:06:47,560 --> 00:06:52,000 about why you're 2% better than some 175 00:06:49,280 --> 00:06:53,280 other competitor I'm already glazed over 176 00:06:52,000 --> 00:06:54,960 because that's not part of the way I see 177 00:06:53,280 --> 00:06:57,240 the world that I have to want this to 178 00:06:54,960 --> 00:07:00,840 exist in the world I I have to not so 179 00:06:57,240 --> 00:07:03,560 it's a similar rule just say if this was 180 00:07:00,840 --> 00:07:06,039 successful and I had nothing and I got 181 00:07:03,560 --> 00:07:08,240 no and I was not involved and I got no 182 00:07:06,039 --> 00:07:11,000 money off it or wasn't what I want it to 183 00:07:08,240 --> 00:07:12,400 do well and that's a great check I think 184 00:07:11,000 --> 00:07:14,400 to know if you really feel good about 185 00:07:12,400 --> 00:07:15,720 the idea and can be passionate about it 186 00:07:14,400 --> 00:07:19,280 one of the things I advise entrepreneurs 187 00:07:15,720 --> 00:07:20,919 to do is when you have an idea a classic 188 00:07:19,280 --> 00:07:22,160 entrepreneurial impulse is to hold the 189 00:07:20,919 --> 00:07:23,720 idea close to you and not go tell people 190 00:07:22,160 --> 00:07:25,560 because oh the idea is so special right 191 00:07:23,720 --> 00:07:27,400 that's almost always a mistake go talk 192 00:07:25,560 --> 00:07:30,120 to why is that a mistake it's a mistake 193 00:07:27,400 --> 00:07:32,240 because your actual real competitive 194 00:07:30,120 --> 00:07:34,160 Advantage is not that you have this idea 195 00:07:32,240 --> 00:07:35,759 that you have locked away in your closet 196 00:07:34,160 --> 00:07:38,199 which may or may not be accurate and you 197 00:07:35,759 --> 00:07:39,440 have no idea which it is uh your your 198 00:07:38,199 --> 00:07:40,919 actual competitive Advantage is if 199 00:07:39,440 --> 00:07:42,639 you're assembling the intelligence 200 00:07:40,919 --> 00:07:44,479 around does this idea work what is the 201 00:07:42,639 --> 00:07:45,960 right teams what is the right learnings 202 00:07:44,479 --> 00:07:48,479 and we're essentially in motion the 203 00:07:45,960 --> 00:07:50,720 hardest thing to do is start um you have 204 00:07:48,479 --> 00:07:52,919 all these ideas and everyone has an idea 205 00:07:50,720 --> 00:07:54,680 but it's really about executing the idea 206 00:07:52,919 --> 00:07:56,800 and building the idea and attracting 207 00:07:54,680 --> 00:07:58,879 other people to help you work on the 208 00:07:56,800 --> 00:08:01,240 idea that is the biggest challenge but 209 00:07:58,879 --> 00:08:04,800 the the way to begin is to get the idea 210 00:08:01,240 --> 00:08:07,240 out of your head draw it out you know um 211 00:08:04,800 --> 00:08:08,960 Talk About It program it if you're a 212 00:08:07,240 --> 00:08:10,599 programmer or make it if you're building 213 00:08:08,960 --> 00:08:13,879 something like you don't have to be the 214 00:08:10,599 --> 00:08:15,560 best but you have to be dangerous right 215 00:08:13,879 --> 00:08:17,879 you have to learn just enough to be 216 00:08:15,560 --> 00:08:19,919 dangerous to build an idea concept it 217 00:08:17,879 --> 00:08:21,400 and show it to the world and then it 218 00:08:19,919 --> 00:08:23,599 turns out there are lots of other people 219 00:08:21,400 --> 00:08:25,120 including all 170 employees that work at 220 00:08:23,599 --> 00:08:27,639 Instagram who are much better at doing 221 00:08:25,120 --> 00:08:30,280 all that stuff than I am but you need to 222 00:08:27,639 --> 00:08:32,719 find people who can you know be drawn to 223 00:08:30,280 --> 00:08:34,719 the idea that you build and and then 224 00:08:32,719 --> 00:08:36,360 they end up taking it and um and making 225 00:08:34,719 --> 00:08:38,000 it even better you know one way to 226 00:08:36,360 --> 00:08:40,080 conceptualize what makes a good product 227 00:08:38,000 --> 00:08:41,839 is you know good engineering is part of 228 00:08:40,080 --> 00:08:45,200 it good design is part of it but really 229 00:08:41,839 --> 00:08:47,519 it's um one way I think about it is at 230 00:08:45,200 --> 00:08:48,920 least is uh maximizing the probability 231 00:08:47,519 --> 00:08:50,920 that someone shows up at the front door 232 00:08:48,920 --> 00:08:53,200 of you know your store or your website 233 00:08:50,920 --> 00:08:55,399 or or whatever it is and ends up with a 234 00:08:53,200 --> 00:08:57,480 Sol problem and often times the best 235 00:08:55,399 --> 00:08:59,800 methodology is to start with the perfect 236 00:08:57,480 --> 00:09:01,160 experience with just one person get that 237 00:08:59,800 --> 00:09:02,720 right and then figure out how to scale 238 00:09:01,160 --> 00:09:04,000 something great instead of scaling 239 00:09:02,720 --> 00:09:05,600 something not so great and then trying 240 00:09:04,000 --> 00:09:07,560 to improve it that's really hard to do 241 00:09:05,600 --> 00:09:09,640 and so I think when you are starting a 242 00:09:07,560 --> 00:09:11,320 new business you uh you don't want to go 243 00:09:09,640 --> 00:09:14,000 after Giant Markets you want to go after 244 00:09:11,320 --> 00:09:17,000 small markets and you want to take over 245 00:09:14,000 --> 00:09:18,600 those markets quickly constantly seek 246 00:09:17,000 --> 00:09:22,760 criticism 247 00:09:18,600 --> 00:09:26,560 yeah uh 248 00:09:22,760 --> 00:09:28,680 a a well a wellth thought out critique 249 00:09:26,560 --> 00:09:30,399 of whatever you're doing is as valuable 250 00:09:28,680 --> 00:09:33,560 as gold 251 00:09:30,399 --> 00:09:36,000 um and you should seek that 252 00:09:33,560 --> 00:09:38,279 from everyone you can but particularly 253 00:09:36,000 --> 00:09:39,640 your friends if you're not utilizing an 254 00:09:38,279 --> 00:09:41,399 online community then you're at a 255 00:09:39,640 --> 00:09:44,160 disadvantage to those who 256 00:09:41,399 --> 00:09:45,959 are you can be asking online communities 257 00:09:44,160 --> 00:09:47,160 what they think about your ideas or if 258 00:09:45,959 --> 00:09:49,440 they have any advice with what you're 259 00:09:47,160 --> 00:09:50,760 working on not only will you hear from 260 00:09:49,440 --> 00:09:52,519 people who are passionate about the 261 00:09:50,760 --> 00:09:54,200 subject but you'll be hearing from 262 00:09:52,519 --> 00:09:55,800 people all around the world each with 263 00:09:54,200 --> 00:09:57,600 their own experiences and stories that 264 00:09:55,800 --> 00:09:59,440 can help you and there are a lot of 265 00:09:57,600 --> 00:10:01,440 people from whom we can learn a lot and 266 00:09:59,440 --> 00:10:02,920 I think like you know the one piece of 267 00:10:01,440 --> 00:10:05,560 advice is like don't underestimate 268 00:10:02,920 --> 00:10:08,279 anyone you come across ever like whether 269 00:10:05,560 --> 00:10:09,880 they're you know uh a blue collar worker 270 00:10:08,279 --> 00:10:11,480 waiting for the bus or they're you know 271 00:10:09,880 --> 00:10:13,880 helping you at your they're the server 272 00:10:11,480 --> 00:10:15,399 bartender at the restaurant or they're a 273 00:10:13,880 --> 00:10:17,480 lower ranking employee I mean the 274 00:10:15,399 --> 00:10:18,680 smartest leaders I've ever seen have 275 00:10:17,480 --> 00:10:20,839 always gone around the room and asked 276 00:10:18,680 --> 00:10:23,720 for everybody's opinion most startups 277 00:10:20,839 --> 00:10:25,399 that fail Do It ultimately because they 278 00:10:23,720 --> 00:10:28,560 did not make something that people 279 00:10:25,399 --> 00:10:29,720 wanted they made something that um you 280 00:10:28,560 --> 00:10:32,800 know that they thought thought people 281 00:10:29,720 --> 00:10:35,120 would want um but they were either in 282 00:10:32,800 --> 00:10:37,639 denial about it about you know whether 283 00:10:35,120 --> 00:10:39,560 it was actually any good um or somebody 284 00:10:37,639 --> 00:10:41,959 else came along and made something that 285 00:10:39,560 --> 00:10:43,839 people wanted even more the best piece 286 00:10:41,959 --> 00:10:46,279 of advice that that we've figured out as 287 00:10:43,839 --> 00:10:47,920 we've been doing cor square is not to 288 00:10:46,279 --> 00:10:49,519 not to let other people distract what 289 00:10:47,920 --> 00:10:51,839 you're doing there's always haters that 290 00:10:49,519 --> 00:10:53,760 say your idea is stupid this idea is 291 00:10:51,839 --> 00:10:54,959 never going to work um don't even bother 292 00:10:53,760 --> 00:10:56,920 doing that cuz someone else is going to 293 00:10:54,959 --> 00:10:58,360 do it before you do and if we listen to 294 00:10:56,920 --> 00:10:59,440 all those all that feedback that we were 295 00:10:58,360 --> 00:11:00,880 getting all that negative feedback we 296 00:10:59,440 --> 00:11:02,680 would never built things we would never 297 00:11:00,880 --> 00:11:04,120 prototype things and that's how we 298 00:11:02,680 --> 00:11:05,200 really got to where we are like we saw 299 00:11:04,120 --> 00:11:06,480 things that we wanted to build and we 300 00:11:05,200 --> 00:11:07,959 just went out and built them and it 301 00:11:06,480 --> 00:11:10,000 turns out when you build stuff that you 302 00:11:07,959 --> 00:11:11,079 like to use um there a good chance that 303 00:11:10,000 --> 00:11:13,639 there's thousands of other people that 304 00:11:11,079 --> 00:11:15,079 want to use it too and so it's not just 305 00:11:13,639 --> 00:11:16,320 about doing focus groups it's not just 306 00:11:15,079 --> 00:11:18,360 about you know double-checking your 307 00:11:16,320 --> 00:11:20,959 vision it really is about integrating 308 00:11:18,360 --> 00:11:22,639 this concept of testing our ideas 309 00:11:20,959 --> 00:11:23,839 rigorously throughout the product 310 00:11:22,639 --> 00:11:26,079 development process throughout the 311 00:11:23,839 --> 00:11:28,480 marketing process even as we scale up 312 00:11:26,079 --> 00:11:31,040 but what we really need to do is think 313 00:11:28,480 --> 00:11:33,880 about what is the the smallest possible 314 00:11:31,040 --> 00:11:36,560 test that I can run for this idea for 315 00:11:33,880 --> 00:11:39,480 this concept for this Theory get it out 316 00:11:36,560 --> 00:11:41,200 there and get customers using it because 317 00:11:39,480 --> 00:11:44,079 your customers are going to be the ones 318 00:11:41,200 --> 00:11:46,200 to tell you if it's really working or 319 00:11:44,079 --> 00:11:48,120 not like like there's almost this 320 00:11:46,200 --> 00:11:50,120 expectation that you have to have in 321 00:11:48,120 --> 00:11:52,839 your mind this this sort of I'm going to 322 00:11:50,120 --> 00:11:55,600 change the world sort of make a dent in 323 00:11:52,839 --> 00:11:58,480 the universe kind of kind of ambition 324 00:11:55,600 --> 00:12:00,959 right but it's actually okay early on to 325 00:11:58,480 --> 00:12:02,920 just kind of solve small problems in 326 00:12:00,959 --> 00:12:04,720 layers until you actually get to a point 327 00:12:02,920 --> 00:12:06,200 where you have the capacity to do that 328 00:12:04,720 --> 00:12:08,279 what this all comes down to is doing 329 00:12:06,200 --> 00:12:09,959 something exceptional for your users 330 00:12:08,279 --> 00:12:12,639 whether it's in community whether it's 331 00:12:09,959 --> 00:12:16,240 in connection or whether it's in Design 332 00:12:12,639 --> 00:12:17,680 This Is Our Big Advantage as a startup 333 00:12:16,240 --> 00:12:19,920 is that we can actually get away with 334 00:12:17,680 --> 00:12:22,839 doing this we can make this the core 335 00:12:19,920 --> 00:12:25,240 part of why we're doing business I think 336 00:12:22,839 --> 00:12:28,320 you should be spending your money on on 337 00:12:25,240 --> 00:12:29,959 um on teaching and and sharing and so 338 00:12:28,320 --> 00:12:31,959 that might mean hiring a writer or two 339 00:12:29,959 --> 00:12:33,240 perhaps instead of a marketing person 340 00:12:31,959 --> 00:12:34,320 you know and start writing and start 341 00:12:33,240 --> 00:12:35,720 getting people to listen to what you're 342 00:12:34,320 --> 00:12:36,720 saying you can't talk about yourself all 343 00:12:35,720 --> 00:12:37,920 the time because no one's going to come 344 00:12:36,720 --> 00:12:38,959 back for that but you have to talk about 345 00:12:37,920 --> 00:12:41,360 things that are relevant to your 346 00:12:38,959 --> 00:12:43,839 industry or ideas that you have and 347 00:12:41,360 --> 00:12:45,639 start to build that audience up I do 348 00:12:43,839 --> 00:12:47,279 think that one thing that's important is 349 00:12:45,639 --> 00:12:49,360 especially if you're a founder or a 350 00:12:47,279 --> 00:12:51,680 technical founder is to realize that you 351 00:12:49,360 --> 00:12:54,360 can't do everything and even if you can 352 00:12:51,680 --> 00:12:55,880 you shouldn't you should find a great 353 00:12:54,360 --> 00:12:57,839 partner no matter what it is that you're 354 00:12:55,880 --> 00:12:59,959 doing um and you should look for someone 355 00:12:57,839 --> 00:13:02,040 who is very high intelligence uh very 356 00:12:59,959 --> 00:13:03,399 high energy and very high integrity and 357 00:13:02,040 --> 00:13:05,120 you need all three of those you can't 358 00:13:03,399 --> 00:13:06,920 compromise on any one of them otherwise 359 00:13:05,120 --> 00:13:08,760 you'll end up with either someone who's 360 00:13:06,920 --> 00:13:10,160 not smart which is does you no good or 361 00:13:08,760 --> 00:13:11,560 someone who's not hardworking which also 362 00:13:10,160 --> 00:13:12,760 does you no good or the worst case is 363 00:13:11,560 --> 00:13:14,399 you end up with a smart hardworking 364 00:13:12,760 --> 00:13:16,600 crook who ends up working against your 365 00:13:14,399 --> 00:13:18,839 interests and uh Integrity is something 366 00:13:16,600 --> 00:13:20,959 that takes a lot of time spent with 367 00:13:18,839 --> 00:13:21,880 someone to figure out the most important 368 00:13:20,959 --> 00:13:23,680 thing when you're working with people 369 00:13:21,880 --> 00:13:25,959 early is that you guys line up on on 370 00:13:23,680 --> 00:13:28,720 what your goals are um that's that's 371 00:13:25,959 --> 00:13:31,440 really that sounds really basic but you 372 00:13:28,720 --> 00:13:33,839 can to totally it can be fine you can 373 00:13:31,440 --> 00:13:36,560 want to build a small business um that 374 00:13:33,839 --> 00:13:38,920 makes money and you don't have to go to 375 00:13:36,560 --> 00:13:41,839 an office every day or you can want to 376 00:13:38,920 --> 00:13:43,240 build a huge company you can want to 377 00:13:41,839 --> 00:13:44,839 build Google but I think you have to be 378 00:13:43,240 --> 00:13:46,959 really really aligned on that when you a 379 00:13:44,839 --> 00:13:48,920 lot of Corporations have they might call 380 00:13:46,959 --> 00:13:50,959 them core values or guiding principles 381 00:13:48,920 --> 00:13:52,759 or so on but the problem is usually 382 00:13:50,959 --> 00:13:54,440 they're very lofty sounding they kind of 383 00:13:52,759 --> 00:13:56,360 read like a press release the marketing 384 00:13:54,440 --> 00:13:58,079 department put out uh they sound just 385 00:13:56,360 --> 00:13:59,800 like they're competitors and maybe you 386 00:13:58,079 --> 00:14:02,040 learn about it on day one of your job 387 00:13:59,800 --> 00:14:04,360 but then it becomes this meaningless ple 388 00:14:02,040 --> 00:14:06,639 on the lobby wall well we wanted to come 389 00:14:04,360 --> 00:14:08,399 up with committable core values and by 390 00:14:06,639 --> 00:14:11,199 committable meaning we're willing to 391 00:14:08,399 --> 00:14:13,639 hire or fire People based on those 392 00:14:11,199 --> 00:14:15,680 values uh completely independent of 393 00:14:13,639 --> 00:14:18,079 their actual job performance the 394 00:14:15,680 --> 00:14:20,399 definition of values is there the 395 00:14:18,079 --> 00:14:22,079 behaviors or principles that you 396 00:14:20,399 --> 00:14:24,199 religiously adhere to within your 397 00:14:22,079 --> 00:14:27,240 company and when I say religious I mean 398 00:14:24,199 --> 00:14:30,000 that no amount of data will sway you in 399 00:14:27,240 --> 00:14:31,880 from um from those princip principles 400 00:14:30,000 --> 00:14:35,240 and the degree to which that you have 401 00:14:31,880 --> 00:14:37,079 the courage to um maintain your 402 00:14:35,240 --> 00:14:38,160 conviction around those ideas is the 403 00:14:37,079 --> 00:14:40,639 degree to which you're going to be 404 00:14:38,160 --> 00:14:44,320 successful over the long term a company 405 00:14:40,639 --> 00:14:46,800 is simply a group of people um and uh as 406 00:14:44,320 --> 00:14:49,880 a leader of people uh you have to be a 407 00:14:46,800 --> 00:14:53,519 great listener um you have to be a great 408 00:14:49,880 --> 00:14:55,600 motivator uh you have to uh be very good 409 00:14:53,519 --> 00:14:57,759 at praising and looking for the best in 410 00:14:55,600 --> 00:15:00,360 people um you know people are no 411 00:14:57,759 --> 00:15:02,800 different from from fly if you water 412 00:15:00,360 --> 00:15:05,920 flows they flourish if you um praise 413 00:15:02,800 --> 00:15:10,199 people they flourish and um and that's a 414 00:15:05,920 --> 00:15:13,279 critical attribute of um of a leader um 415 00:15:10,199 --> 00:15:14,880 so I kind of like half jokingly with 416 00:15:13,279 --> 00:15:17,560 with a lot of people say that you know 417 00:15:14,880 --> 00:15:19,199 my job is basically like to be to be the 418 00:15:17,560 --> 00:15:21,480 assistant for the rest of the company 419 00:15:19,199 --> 00:15:24,880 like my job is to to make sure that like 420 00:15:21,480 --> 00:15:26,480 you have what you need um that it's and 421 00:15:24,880 --> 00:15:28,399 and basically you have everything you 422 00:15:26,480 --> 00:15:29,600 need to kick ass like that's my job if 423 00:15:28,399 --> 00:15:31,440 you don't have that that then let me 424 00:15:29,600 --> 00:15:32,480 know cuz I'm not doing my job you know 425 00:15:31,440 --> 00:15:34,560 there are a lot of things that are 426 00:15:32,480 --> 00:15:36,480 outside of your control um a lot of 427 00:15:34,560 --> 00:15:38,920 external circumstances will depend like 428 00:15:36,480 --> 00:15:40,240 determine the success of your idea 429 00:15:38,920 --> 00:15:42,759 whether you know the market timing is 430 00:15:40,240 --> 00:15:45,199 right for this new kind of service um or 431 00:15:42,759 --> 00:15:47,079 whether uh people you know whether a 432 00:15:45,199 --> 00:15:48,920 customer like the econom is right for 433 00:15:47,079 --> 00:15:51,199 for for your kind of service right 434 00:15:48,920 --> 00:15:53,959 whether um you meet the right people who 435 00:15:51,199 --> 00:15:55,839 will finance your company um many many 436 00:15:53,959 --> 00:15:57,440 external circumstances are like outside 437 00:15:55,839 --> 00:15:59,000 of your control and like but will affect 438 00:15:57,440 --> 00:16:01,440 the outcome and you know you have to 439 00:15:59,000 --> 00:16:03,720 like be okay with that another quality 440 00:16:01,440 --> 00:16:07,720 that I think is important is kind of 441 00:16:03,720 --> 00:16:10,199 being flexible minded or open-minded I'm 442 00:16:07,720 --> 00:16:12,800 not saying you shouldn't have a you know 443 00:16:10,199 --> 00:16:15,959 vision for for your idea or your product 444 00:16:12,800 --> 00:16:17,560 but you need to be open to changes so 445 00:16:15,959 --> 00:16:19,199 many things go wrong when you're 446 00:16:17,560 --> 00:16:21,720 starting a company and often I think 447 00:16:19,199 --> 00:16:24,199 people ask you know what mistakes U 448 00:16:21,720 --> 00:16:25,600 should you avoid making and you know my 449 00:16:24,199 --> 00:16:27,279 answer to that question is don't even 450 00:16:25,600 --> 00:16:28,759 bother trying to avoid mistakes because 451 00:16:27,279 --> 00:16:31,040 you're going to make tons of mistakes 452 00:16:28,759 --> 00:16:32,800 right and the the um the important thing 453 00:16:31,040 --> 00:16:34,399 is actually learning quickly from 454 00:16:32,800 --> 00:16:36,639 whatever mistakes you make and not 455 00:16:34,399 --> 00:16:38,199 giving up right and I mean there there 456 00:16:36,639 --> 00:16:39,639 are things every single year of 457 00:16:38,199 --> 00:16:41,600 Facebook's existence that could have 458 00:16:39,639 --> 00:16:42,959 killed us or made it so that it it just 459 00:16:41,600 --> 00:16:45,000 seemed like moving forward and making a 460 00:16:42,959 --> 00:16:46,600 lot of progress just seemed intractable 461 00:16:45,000 --> 00:16:49,199 but you just kind of bounce back and you 462 00:16:46,600 --> 00:16:51,240 learn and um nothing is impossible you 463 00:16:49,199 --> 00:16:53,040 just have to kind of keep running 464 00:16:51,240 --> 00:16:55,279 through the walls the two things we 465 00:16:53,040 --> 00:16:56,639 really zero in on on people are um you 466 00:16:55,279 --> 00:16:58,279 know two things they sound simple they 467 00:16:56,639 --> 00:16:59,720 end up being very difficult um courage 468 00:16:58,279 --> 00:17:01,399 and genius 469 00:16:59,720 --> 00:17:02,639 um courage is the one we talk about a 470 00:17:01,399 --> 00:17:05,520 lot because it's the one that people can 471 00:17:02,639 --> 00:17:07,120 learn um you know courage courage which 472 00:17:05,520 --> 00:17:09,000 is to say not giving up in the face of 473 00:17:07,120 --> 00:17:10,600 adversity um you know just being 474 00:17:09,000 --> 00:17:12,000 absolutely determined to succeed you 475 00:17:10,600 --> 00:17:13,280 know is something that you can you can 476 00:17:12,000 --> 00:17:15,000 like force yourself to do it can be very 477 00:17:13,280 --> 00:17:16,400 painful you can force yourself to do it 478 00:17:15,000 --> 00:17:19,160 the genius part is a little bit hard to 479 00:17:16,400 --> 00:17:20,400 force yourself to do um you know courage 480 00:17:19,160 --> 00:17:21,640 without genius might not get you where 481 00:17:20,400 --> 00:17:23,400 you need to go but genius without 482 00:17:21,640 --> 00:17:25,919 courage almost certainly won't and I 483 00:17:23,400 --> 00:17:27,400 think the reality uh is just you know 484 00:17:25,919 --> 00:17:29,240 not quite So Glamorous there's sort of 485 00:17:27,400 --> 00:17:30,919 there's an ugly side to uh being an 486 00:17:29,240 --> 00:17:32,600 entrepreneur uh and also just more 487 00:17:30,919 --> 00:17:34,200 importantly uh what what you're actually 488 00:17:32,600 --> 00:17:35,880 spending your time on is is just a lot 489 00:17:34,200 --> 00:17:37,679 of hard work uh Sam mentioned this but 490 00:17:35,880 --> 00:17:40,320 you're basically just sitting at your 491 00:17:37,679 --> 00:17:42,360 desk heads down focused um answering 492 00:17:40,320 --> 00:17:44,200 customer customer support emails doing 493 00:17:42,360 --> 00:17:46,039 sales figuring out hard engineering 494 00:17:44,200 --> 00:17:47,320 problems um so it's really important 495 00:17:46,039 --> 00:17:51,280 that you kind of like go in with with 496 00:17:47,320 --> 00:17:53,760 eyes wide open optimism has a place but 497 00:17:51,280 --> 00:17:55,559 I think even more so for the first time 498 00:17:53,760 --> 00:17:57,840 entrepreneur you need to be 499 00:17:55,559 --> 00:18:00,640 pragmatically pessimistic what I mean by 500 00:17:57,840 --> 00:18:02,520 that is you need to Define all of the 501 00:18:00,640 --> 00:18:06,200 worst case scenarios in terms of 502 00:18:02,520 --> 00:18:09,200 financial loss time loss Etc look at 503 00:18:06,200 --> 00:18:11,520 what you will learn if that happens and 504 00:18:09,200 --> 00:18:14,320 accept and come to terms with that 505 00:18:11,520 --> 00:18:17,240 before you ever start if you don't do 506 00:18:14,320 --> 00:18:19,320 that and you go straight into battling 507 00:18:17,240 --> 00:18:21,480 the world trying to conquer the world 508 00:18:19,320 --> 00:18:23,159 with rose col glasses on the first time 509 00:18:21,480 --> 00:18:24,640 you hit a major hiccup you're going to 510 00:18:23,159 --> 00:18:27,480 become really demoralized and you will 511 00:18:24,640 --> 00:18:30,520 quit if you don't love it you won't make 512 00:18:27,480 --> 00:18:33,200 it through the long period of pain that 513 00:18:30,520 --> 00:18:34,720 is inevitable so uh make sure that you 514 00:18:33,200 --> 00:18:36,679 take care of yourself during the process 515 00:18:34,720 --> 00:18:38,000 make sure that you take care of uh your 516 00:18:36,679 --> 00:18:41,480 mental health your physical health while 517 00:18:38,000 --> 00:18:41,480 you're doing it because it's a long road 39792

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