Original subtitles

My cat has an alternate personality.

He's a good boy.

Uh -oh, uh -oh.

I'm freaked out to get attacked.

He bit my eye.

He bit your eye?

I don't want to give up.

You can't furnish your house because of the cat. Yes.

Katrina cannot use the restroom in the right place.

Where's the litter box with that?

That's a bit of a problem. I've got to give her one last chance. I want you to

think about what it feels like to be her.

I just want a cat that won't crap on my sweater.

I'm Jack from Galaxy.

I am Cat.

The animal behaviorist. Wow.

The guardian's call.

And they're dealing with a difficult cat.

Wow, he really does.

I'm out to prove there is no such thing as a bad cat. Just a cat needs my help.

You did it.

My name is Kirsten. I have a cat named Gus.

My friend Jenny saved Gus from a kill shelter.

And I met Gus, and he was very ill at the time. And Jenny nursed Gus back to

health and asked me to adopt him. I fell in love with him.

Good boy.

Immediately after getting Gus, I noticed that there were behavioral issues.

And unfortunately, he doesn't swat, but he actually uses his teeth.

There's always scars on me. I've got, like, you know, all these things are

from Gus.

There's some more permanent ones here.

Once when I was laying down, Gus came out of nowhere and attacked my face and

put a flash in my forehead.

I'm freaked out to get attacked.

Uh -oh. Uh -oh.

When I try to leave the house, Gus will attack.

He attacked me in bed and bit my eyeball.

I couldn't sleep for a day.

I'm a professional musician.

For playing music, you have to have your hands in good shape. It's my

livelihood. If anything happened where he bit me and it got infected, that

make it impossible for me to play.

I love Gus.

but he's jeopardizing my safety and my comfort in my own home.

I don't want him to attack me. When he attacks me, I feel fearful and really

discouraged, like there's nothing I can do to help him.

Jackson, I really need your help.

Hey. Hi, Jackson. How are you? Welcome.

Thank you very much. I heard that he...

Beats you up. Here's one of the big ones that happened a month ago.

Oh, my God. That is so close.

Yeah. Is that the worst that's ever?

He bit my eye.

He bit your eye? He literally did. His tooth physically hit my eye. It was just

after getting him, and he pounced on my face.

So that must have freaked you out right off the bat.

Yeah. And this happened in bed.

So you sleep up there. I do.

I'm looking up there and I'm thinking, you are a sitting duck if you're up,

well, a lying duck when you're up there. You got no way out. If your cat is

going really aggressive on you, you're caught between a bed and a hard place.

To protect myself at night, I've gone through stages of wearing my glasses to

bed. You do not. When I go to bed and then when I wake up in the morning too,

put my quilt like over my head.

Wow. This is like a hostage crisis. She is now quite literally tiptoeing around

her entire life because of Gus.

Gus Gus.

Gus Gus.

Has it gotten to the point where you don't show affection the way you used

Oh, I'm definitely hesitant towards him. He looks very tricky right now, by the

way. He's closing his eyes at me. Probably if I try to pet him right now,

know, like that kind of... Like, you know, a little bit of that.

And I'm watching you go for the pet. You went kind of over, like you are afraid.

I mean, are you...

fairly consistently like this i think so yeah you definitely want to see like

that's a big signal right what you want uh -huh i know what is it that you want

so he goes right for the teeth he like grabs my legs and bites through my pants

So you're trying to leave the house he doesn't? Yeah. So I'm a musician as

So I've gotten into a pattern of placing my instruments outside so that I don't

alert him. Wow.

So Kirsten's telling me that her leaving the house will often trigger an attack.

My mind goes to a couple of different places. First of all, it could be

separation anxiety.

He gets so excited about her leaving that he has to attack her.

The other thing is that the action of her getting ready to go and that up

overstimulates him, and that leads him to grabbing onto her. I'm doing this on

purpose right now.

Oh, interesting.

I'm trying to overstimulate him, to watch his body to see if it's going to

out on me, but those normal kind of stimulations aren't doing the trick.

Me pulling on his tail did not overstimulate him, which is...

Okay. Are you saying, please, mister, please, strange man, pet my belly. I

to see if Gus is going to play, if he's going to play predictably, if he's going

to let that energy out of his system.

He's a tough customer.

If he's giving us any signal, wow.

What's that about?

I'm seeing really conflicting signals coming off of Gus's body.

If I touch here, he's already ready to bite me. Look at his tail going.

His tail starts going, starts flicking around. He's trying to talk himself into

being cool and mellow.

But this part of his body won't let him.

I don't even understand how you have a normal relationship with your cat.

I'm so afraid of knowing the reality of the situation.

Like, just because I ignore it. Like, when this stuff happens, I just try to,

like, to see the good.

But I don't want to give up. I, like, I know if I give him away, someone

wouldn't have the understanding for him. And I think it would just really...

mess him up even more you've got a feel for kirsten her best friend sort of

talks her into taking this cat and now she's getting beat up and bit on a

regular basis you know i want jenny to come over because i want to hear the

of her best friend who convinced kirsten in the first place to take this cat i

want to see what her honest take is here how are you feeling about this at this

point i guess i never like really paid attention to physically what was going

and it wasn't until what about a month or so ago that I saw all the marks on

arm. And I thought about all the stories she would tell me and thought maybe

it's a little bit understated. I'd be mild about it.

On many levels, it's so important for Kirsten to come clean, to show Jenny and

the damage that Gus has inflicted. I feel like he's just beating her up. And

I've never shown her pictures of when they've happened because I'm too scared.

The pictures that you have?

Of the incidents.

You have these pictures? Yeah.

Can I see them?

I haven't wanted to share with my friend Jenny the photographs of being attacked

because I'm embarrassed that it's gotten to this point.

She's clearly carrying some shame around this whole thing, that she has

something to hide, and I need to just break that down. I think it's important

get a grip on what's going on here.

He tried so hard, and I feel like he's just beating her up.

And I've never shown her pictures of when they've happened because I'm too

scared. The pictures that you have?

Of the incidents. You have these pictures? Yeah.

Can I see them?

I think it's important to get a grip on what's going on here.

On many levels, it's so important for Kirsten to come clean.

She's clearly carrying some shame around this whole thing, and I need to just

break that down.

Whoa. This is 10 months ago.

Oh, God.

That's horrible. Those are teeth marks.

We're talking about not even an inch from your eye. I do feel a pretty

tremendous amount of guilt when it comes to Kirsten and Gus because I really did

support the decision to adopt Gus, but really we're kind of out of options

unless this works with Jackson.

I don't like showing really anyone.

Kirsten is taking the trauma of this entire relationship and pushing it away

from her. And I think that she also feels abused by her cat.

It breaks my heart to see.

this relationship turn you into a hostage he is an overstimulation cat his

just gets too wound up but the things that are overstimulating him are

mysterious i'm pulling on his tail i'm heading this area that should stimulate

him nothing you playing saxophone doesn't overstimulate him which is

right That said, I'm just walking back and forth, back and forth, walking back

and forth. And then look at him. Look at how he's getting right now.

All I did was overstimulate him without ever touching him. So I want to give you

homework. First thing first is observation. We have to be able to.

to start breaking down his body language. In order to break down Gus's

I want Kirsten to journal it with the homework camera I'm giving her. Now

getting into routine, okay? I want you to work as hard as you can that first

thing in the morning to get him moving.

And after play, you can get ready to leave, right? Now let's get onto that,

leaving part. Do not do this thing anymore where it's just piece by piece

piece. Get on with your life.

Every piece of body language that she is presenting to Gus is perpetuating this

problem. Walk through and pay no attention to him. Okay. Nothing.

Don't look, don't say his name, don't regard him.

Don't stop. Don't feed the fear.

Don't feed that energy. It will get you into trouble.

I'm not going to give up on this guy. We just got to figure out how to take the

fuse off the bomb. I've been paralyzed by fear in a situation.

And I hope that doing this homework that I can feel empowered.

Thanks for your help. Yeah.

I come back here next time and I want to see Kirsten a little more in control of

the situation. And that comes with knowledge. We're going to make sure he

be a cat that can live with Kirsten without damaging her and damaging his

chances of survival in this world.

Tastes about to poop. Don't, don't, don't.

Katrina cannot use the restroom.

Ain't no right.

My name is Mikkel.

My name is Ian.

My name is Jennifer.

My name is Janique. We have a 10 -year -old rusty cat, Katrina.

There it is with the cat. You wouldn't think that there was anything that this

cat could do wrong. When we first met Katrina, she'd gone through a lot.

I saw the devastation after the hurricane that hit New Orleans, and I

to help.

I really wanted to rescue an animal.

This little cat is Katrina.

But about a year ago, she started peeing in weird places.

Clothing, bedding. This is his homework.

She peed on the cat bed.

Cat peed on the quilt.

Oh, that smells.

That smells really bad.

My dad has never really had a problem with Katrina.

We'd really like to keep her.

But my mom and my younger brother want nothing to do with her.

Evil cat. Katrina. Not evil. I just want a cat that won't crap on my sweater.

We really need some help with this cat.

Hi. Hey. Hi. Come on in. Well, thanks.

Wow, this is different.

There's a lot of room in here, man.

It's the strangest thing. There's not a stick of furniture. Something's not

right here.

It's really like... Fart neck are we in here?

We just bought the place, and this was our dream home. We just can't furnish it

because of Katrina.

Katrina the cat.

Yes. The only thing in here is a chair, a couch, and a cat tree. We've had to

throw away a ton of furniture, actually. Chairs, beds. You can't even donate it,

so we've just had to throw it away.

And is the whole house kind of like this?

Most of it.

Seriously? Yeah.

So tell me the story of Katrina.

Well... When I was, I think I was five, I convinced my somewhat willing parents

to go to New Orleans after the devastating Hurricane Katrina hit. And

volunteered at an animal shelter. Oh, cool. Right on.

And I ended up, at the end of the trip, bringing Katrina back home.

That's pretty fantastic.

My heart goes out to you guys because you have given up a ton.

Literally, probably a ton of stuff.

And everyone's looking at you because it was your doing, huh? Yeah, heart of

gold. He ran into the garage, put on a toy tool belt, said, we have to help

these people. But how do you say no when somebody says, I want to go help

people? Well, you could, but you didn't, which is amazing.

All you've got to know about this family is what they did to even get this cat

in their life. Just that alone makes me want to work just that much harder for

them. There really weren't any issues until about a year ago. A year ago.

So there's a puzzle to reassemble here.

When you guys moved, did it become sort of an explosive problem at that point?

Yes. More so, yeah. We know that Katrina only started peeing around the house

only a year ago. That tells me that there was some sort of event in her life

that led her to this action.

There's no way a cat does what she's doing after being trained to a litter

to suddenly.

Forget. Something's wrong with her, right? Something's up. When cats mark

something, they're speaking.

They're saying, I don't trust this world. So what's the Katrina game plan?

Since we moved in here, what I've been doing, I lock them up, go in the garage.

I know it's not nice. I just am so frustrated with her. But she is out with

access to the house during the day.

We have now gotten to the place where the only place she can be.

is in this empty space in the garage so i get it now i'm now i'm starting to get

it we're gonna have to work on that like today the family has just told me that

they moved to this new house they changed her routine completely lock her

garage which of course put her into a complete territorial tizzy are you done

with katrina oh no no okay i'm i'm all in for whatever we can do to help this

cat i've seen the bond Between Katrina and Zian, Katrina is a sweet,

affectionate, wonderful cat who happens to have this one terrible issue.

If she still piss, she should be out of the house.

Anybody else over it? I want to have nice things again, and I don't want to

you know, looking at the cat with disdain. This feels like the last stop.

So, what do you want to do?

What's next?

We leave the back door open.

Um, we've gotten to a bad place here.

What you're talking about is feeding her literally to the coyote. What breaks my

heart is Zegan is now saying, let's just leave the door open for her, which is

an invitation for this cat to disappear.

It breaks your heart because this child has completely distanced himself

emotionally. I got to get him back.

We know that if you do leave the back door open, she's going to be a snack for

somebody.

You know that.

You went down to New Orleans.

and saved this cat's life. Yes.

However, this is no way to live.

And what you're talking about is feeding her literally to the coyote.

Families resort to desperate measures when dealing with a cat who's completely

abandoned the litter box, and these guys have gone a bit over the deep end.

Katrina is now peeing all over the house.

And there's a lot of emotional dynamite present in this room. So I do not want

you ever to have to get to that place where her life means less to you now

it did the day you got her.

I'm hoping I can help Zegan by showing him the realities of what Katrina's

through so that he reacts just like he did as a five -year -old wanting to go

down and help. He's going to have that reaction to his own cat. That's where

we've got to get. Here's what I want to do. Yannick, Zegan, you guys come with

me, and let's go explore the house. And we can start right at this spot.

So if we look around this place, the only thing that says a cat lives here is

this. Now, has she peed on this?

Nope. Not to my knowledge. Clue number one.

Katrina is not peeing on her cat tree. There's a pattern, and that's our job,

to find out what that pattern is. So if you guys come home from school, where do

you expect to see the cat? In the garage.

Come on with me. Garage it is. Take me.

We are now in what really is... Home. Where's the litter box at?

Right over there.

Okay, so every litter box in the house lives here?

Yes. That's a bit of a problem.

Litter boxes need to be spread out because they're social markers for cats.

They walk by litter boxes, they smell themselves, and they go, ah, I own this.

Katrina does not have that in this house. They're all piled in a corner in

garage. I want you to think about what it feels like to be her.

She's missing you guys.

It's not really a home.

That's a home. For a cat to be stripped of territory, there's no crime worth in

the feline world. She's now going all over the house in part.

Because the whole house is being shut off to her.

Okay.

There's a lot of detective work. Ziga, I'm going to make you sort of lead

detective here, because when I get back here next time, I need to have a more

complete picture of who this cat is through her action.

Great. Number one, this is just an ultraviolet light, the black light. This

illuminates pee.

See these stickers here?

Every time you find a spot where there's pee or poop...

Whatever you guys clean up, I want to stick her down.

I'm looking forward to getting some answers. Where is Katrina going and why?

Here's the other thing, and I need this from all you guys.

Are you having flashbacks of grade school right now? I want you to write

story of Katrina, starting from when she was born.

And here's the catch.

I want you to write it in the first person.

My name is Katrina.

This is my story.

Now comes the thing that I know you're just going to love.

Can't do the detective work if she's locked up.

Yes, I'm asking you to let her out more, and I'm asking you to put litter boxes

where you probably don't want them, but just team up and give it one huge try.

I'm here with you. We want Katrina to be out and about. We have to have litter

boxes in the house. They are not just places to pee, but signposts that

their entire existence.

All right, thank you, Jackson. With the homework I've given, things are going to

get worse before they get better, but they've got to give her one last chance.

All right, take care, guys. Thank you.

And that's going to test this family a lot.

Oh, my God.

I'm coming back to meet Kirsten and Gus for our second go -around here. Last

time around, it was all biting all the time.

Oh, my God.

Hopefully, she's got her head around the problem now. I have no idea. I'm going

to find out.

Hey, good to see you.

Hello.

Before we get right to it, just really quickly, how do you feel? A little worn

out when I think about where we're at and the challenge of Gus.

Yeah, very, very common.

Let's get through it.

Before I leave, I'm going to play with Gus here. We're getting in our morning

exercise and our morning hunt.

Good boy.

Very good.

The best part that came out of doing the homework was that I was able to leave

my home without a tax.

Well, that was easy.

And, boom, she's got no problems. She can leave the house with no issues. So,

great, we knocked one off a lift.

Look who joined me on the couch.

He's being such a good boy, and I'm just rubbing his head. He's purring away.

Very good.

We got plenty of footage here to get through.

We have some very unfortunate news to share.

He snuggled up with me on the couch, and, of course, he wanted to fight.

Homework for the as -if orphan.

I'm going to pretend that there's no problem here.

This is one situation where I'm like, okay, Jackson, what should I do?

I don't want him to attack me.

I don't know what to do.

He's like right in front of me.

Oh, Carson.

I'm going to fight.

I'm going to fight.

He snuggled up, and of course he wanted to fight.

I don't want him.

I don't know what to do. He is like right in front of me.

Oh, Kirsten.

He's going to bite.

He's going to bite.

Wow. There's no way to survive the relationship that Kirsten has with Gus

not have some degree of post -traumatic stress.

And Kirsten has it.

If he looks at her in the eye, she shrinks. That is now muscle memory.

not even a choice anymore. And that's a recipe for disaster.

Okay, so this is the most.

Important piece of footage that we got.

He's on a computer.

You're petting. He's getting worked up. You can see this, right? See how he's

following your hand? Ah, he follows you because you're tense.

Her body language is so defensive, so reflexive. She's not in control of her

reactions that he misinterprets. Are you playing?

No, no, I'm scared. You're scared. If you're scared, I should be scared.

He's going to bite.

He's going to bite.

Right? Look at him. Look at that body. He's leaning forward. You're getting

scared and you can see that. You can even see it in your shoulders.

He's waiting for you to make a move.

He's basically hunting.

That's where it goes often.

There's a bunch that I want to go over with you.

Her fear is dictating his reaction.

That is something that I can focus Kirsten's energy on and say, This is

can't do.

It seems like when these things happen, it's a perfect storm.

Yeah. He's already getting riled, and you know what that looks like, and you

tent, and then it's game on. I just have to kind of, like, let him own it, and I

can pet him a little bit.

What?

Why? Because he's right here, and he's very aggravated. He gets up over you,

right, like this.

You go like this.

If you were a mouse on the floor, you'd see him, and you'd be like... Oh, damn.

And you would literally freeze. You make one move, boom, he's on you.

That's play in a very amped up way.

I need Kirsten to start taking control of her own environment. I need her to

recognize when she's shrinking away. You're getting more scared and you can

that. You can even see it in your shoulders and take the area. Do what I

Ready? So you're sitting on the couch, legs down.

Ready? One, two, three.

Oh, and then I... Stand up. Oh, okay.

Okay, let's do it again. Okay, so wait, you're Gus and I'm...

Okay, I'm Gus. Ready? Please don't take this personally. I'm like this.

Now what are you going to do?

No. That is what you do.

Do what I just told you to do. Ready? One more time.

I already forgot. What am I supposed to do?

Stand up.

And I'm Gus.

And he'd fall off?

And then he'd start looking around for something else to do.

Hey, control.

You know what? We've got to work with him. Let's get back inside. Come on.

Now it's time to go back inside and really start working with him.

trying to define what it is that Kirsten's seeing and what Gus is

doing. We just left off at talking about taking control.

You want that chair. You want to sit in that chair. If you get up and walk away,

you're not in control of the environment.

Control is not domination, and she's got to understand that. It just means she

owns her space.

Definitely. Literally, just pick him up and put him down. Pick him up, put him

down.

Pick him up, put him down.

Don't do that, that whole thing that you're doing right now.

No, stop it.

Kristen, okay, wait.

That was a perfect case in point. We are talking very much about you taking

control, and that's in a very matter -of -fact way. Taking him off the chair is

literally taking him off the chair.

Gus, it's my chair.

Okay. No pets, no cradling, no nothing. Pick him up, put him down.

It's the most matter -of -fact thing that you can do with him.

Now that we're talking about it, matter of fact is the order of the day.

My feeling is play energy and aggression are the same package. And I think

that's what I keep seeing with him. I just want to be able to prove it. Every

chance I get, I'm trying to push Gus's challenge line. So I'm getting the kind

of information that I need. And more importantly, I get to mirror that

information to Kirsten so that she can start looking at him in a different way.

Hi, Gus.

I'm just going to put myself in harm's way. If I know Gus, Jackson should be

really careful right now.

There's a hand and there's a toy.

What do we like better?

What do we like better?

What do we like better?

He's like, I choose that.

That's a relief.

Yeah. Right? We like that.

If he was feeling really aggressive, he could have just attacked me. One of the

reasons I'm not getting beat up by Gus is what I'm trying to teach Kirsten. I

take control of the situation.

With Kirsten, her body language is so defensive, so reflective. She's not in

control of her own reaction that he misinterprets and bad things happen.

Kirsten's watching me. Now she can problem solve. Before, she had no idea

she was looking at. So there's a lot to work on. Yeah. Let's get some homework

going here.

So much of what's going on here revolves around your ability to take control.

As long as you don't put the fear into it, you can't claim this environment.

I need you to become very aware of when you are retreating, when you are worried

about what he's doing and you start closing off. Now, look, he's coming over

you right now, coming to your lap.

Now, as long as you feel cool about it, the second you don't, you change the

dynamic. Okay. And that's it. It's very simple. That sounds great. Thank you,

Jackson. All right. Hang in there, okay? Thank you. Pressure's on Kirsten. If

she follows my plan and takes control of her environment, good things are going

to happen. My worry is if she doesn't, it won't. It really rests with her.

She's about to puke.

Katrina cannot use the restroom.

Ain't nobody.

I have rarely seen one cat turn a family upside down the way Katrina has.

The last time I was here, I met a family that had almost given up on their

rescued cat Katrina because she had been tagging the house pretty much non

-stop. Katrina is scooping everywhere.

I made some head waves encoding this tricky puzzle.

Then, hopefully today, more pieces will have fallen into place.

Hi! How you been?

Come on in. Very well. Yourself? I'm good, man. I'm good. All right.

Everything's hopefully a little more sane. Since your visit, Katrina's come

of the garage.

We released the prisoner. That's exciting. Yeah. In fact, Katrina is not

in the garage at night anymore. That's something worth celebrating.

Do you mind if I go and hang out with her? Please. That's great. You know, the

one thing that I haven't done since knowing this family is just spend some

-on -one time with Katrina by myself.

Where's Katrina?

Hello, my baby.

Come here, baby.

Come here.

Have some food.

Very good. You want some more?

This is such a good girl.

I got a friend, but she makes me feel kind of emotional, and I don't know why.

You know, sometimes you just can't explain the bond that you create with an

animal, and all I can tell you is there's something very special about

Maybe it's the fact that in this one, was born into such horror, and then she

has to live through it again.

You, my love, have got to turn your charm back on.

No more peeing.

You've got to get Zegan back on your side, right? I know you can do this.

Zegan's going to remember exactly why he rescued you.

You're such a powerful being. You could tear an entire family apart.

And if you could tear an entire family apart...

you can put them right back together again.

So how about we do that?

Huh? How about we do that?

There's an interior dialogue you have when you're with an animal.

And with Katrina, it was about you don't have to be anxious. You've been through

a lot in your life, and I've got to believe she hears me.

Okay.

Let's talk about what's underneath all this. I gave you guys an assignment the

last time I was here to write the story of Katrina in her own voice.

So, yeah, we didn't do this, did we?

I gave you guys an assignment the last time I was here to write the story of

Katrina in her own voice.

So, yeah, we didn't do this, did we?

You're not taking this assignment seriously.

You've got to get yourself in her skin if you want this to finally go away.

I didn't give you this assignment just for the heck of it. I gave it to you

because what's missing here is not that you're going to tolerate the cat. I want

you to bring her back into your life, and I want her to be a family member

again. And she's still not.

Executing actions is not going to be enough in this case. We have to heal the

emotional reality here. What I'd like to do with you guys is go through all the

video homework that we have here.

Move the cat boxes, the litter boxes, and into the living area.

We're going to see if she starts using them instead of everything else.

Everything else, yes.

So far, so good.

Keep going. We're investigating.

So she has not hit the stairs.

Katrina has peed in unique room.

There's one, two, three spots.

All right, then.

What are we looking at in terms of how many times she's peed outside the box

since the last time? Since your visit, we've had three incidences, and that's

all. Big difference.

Nice. Katrina's come through. By opening up the house to Katrina again, we just

give her a sense of ownership she hasn't had in a long time. By giving her

litter boxes in as many places as possible, we let her know that this is a

place that belongs to you. She took it and ran with it. So? I want to thank you

because you...

Took a huge leap of faith. And Katrina is paying you back. Now, I want to give

you guys something. I think it's going to be great for Katrina. And it's great

for Katrina. It's great for everybody.

Hold on one sec.

Okay. Wow.

New litter boxes.

Oh, no, no. We're not done.

Santa Claus is coming to town. So, you know, having better litter boxes is

to help Katrina. There's no doubt about it.

They actually don't seem all that upset about bringing more litter boxes in the

house. That's a step in the right direction.

This litter box is going to be the best for Katrina. The Petco design hardly

even looks like a litter box.

There's the hood so that she can have privacy, and I see the charcoal filter

also on top to catch the odors. I think that the new fancy litter boxes with the

cover from Petco, it should cut back on the odor. We are really excited.

All of that is just wonderful. It's going to help Katrina a lot.

Okay, so that's exciting. Yeah. Now that we've got a whole bunch of litter

boxes, step two, we're going to put all these litter boxes out.

Let's do this.

Again, Yannick and I are going around the house, putting down all these new

litter boxes, filling them up with litter, and it gives me a chance to

the kids some more about litter box behavior.

Fill the bottom of this up, let's say about two inches high. That's all you

need, okay?

So there you go. That's perfect.

The new cat that always smells like pine tree.

Yeah, it does.

And then I want you to take a little bit of the litter from that other litter

box and just sort of shake it a little bit because by mixing part of the

actually used litter with the new stuff, Katrina will smell it, say, hey, cool.

They start to use it. Yeah, there you go. Now everything's good. All right.

Look at this taking shape in here. I get to explain what the process is. You can

see that he's picking up that information. I love that.

Let's talk about the elephant in the room, which is the room.

There is no way psychologically that you can walk through this room.

without having a little bit of resentment for this cat. I want you to

piece of furniture, something. It's time to move in, right?

Hopefully, by the time I get back here next time, I want to see an investment

furniture, an investment in the relationship with Katrina.

Now, I'm going to break up the family again, if you guys don't mind, and what

would like is you.

It's not just about the again.

This is about Katrina.

Katrina had an ally in the house, and that ally is gone. That affects her.

stability, her confidence, and it increases the chances that she's going

around the house. Here's the thing that I'm worried about.

Katrina, the reason she's peeing all over the house is because this place

unsafe. You're the key to her feeling safe again. I just want to see you guys

bond again. I want you to have your friend back because the quality of her

depends on the friendship that you have with her. You saved her life one time,

man. You can do it again.

Okay, I can do that. You down? Yeah.

Down. Give me that.

Finally, I feel like I'm getting through to him when he's realizing, oh, I have

a job here, and it's not just an action. It's an emotion. I'm seeing that, and

hopefully the things are going to change around here.

All right, so my last visit was Mikkel and Jen and Yannick and Zigan and, of

course, Katrina the cat. Really great stuff last time around, but I got to see

some furniture in this house first and foremost.

I got to see this family is really rallying around the cat that they saved

those years ago. Fingers crossed.

Well, hey, mister.

Good to see you. Good to see you, too. And hello, man.

Well, well, well, well.

Chairs and tables and everything, man.

My dreams come true. These guys trust Katrina enough to put furniture in the

living room again. It's a huge step. So, I assume...

Things are getting better around here, I would hope, judging by furniture.

Things are more than better. Things are thick.

Thick? Thick.

Really? Yes.

Wow. She'd use the litter box every time.

And that is night and day compared to before.

Well, for sure.

It's been really nice not to wake up every morning and go, what did she tag

time? And we're even get a designer in here and maybe, maybe think about

a rug.

I don't know. One step at a time.

But it's been nice. Yeah.

We're really happy that everything's worked out well. We're more united.

less friction in the house because I'm not constantly saying that damn cat.

Hey, wait a second.

I see something that I want to look at.

Now. Wow, this is a big, long one. It's dark. Where did everyone go? The things

that were here, my reference points are gone. And water. So much water.

Still, I don't see my home.

Will I ever see it again?

That's enough for me.

Yeah.

That's what I was talking about. Thank you.

Zegan's version of the story of Katrina was so touching. Not only is he inside

her thoughts and her heart and her fears, her anxieties, but it also

his journey. So reading that in front of a fireplace with a fire in it and

sitting on chairs and a couch, it lets the whole family know in one moment that

this was a journey worth taking.

Biggest surprise when I walked in here with you.

You were so over.

everything that had happened that you gave up on her. So you got a friend

Yeah, the cat is now my friend.

Yeah, that's amazing.

Really is. We are all very, very thankful to Jackson for all of the help

he's provided us. It's just an amazing story what she survived and what you

had to survive.

Goodbye, Katrina. This journey was really about a loving relationship

humans and animals and restoring that again.

All right. Bye -bye.

This is why I love this job so much.

Kirsten and Gus.

When we first met, she couldn't sleep.

She couldn't leave the house. He was attacking her all the time, seemingly

no reason. The woman was living in fear.

I'm really hoping that I walk in here today and there's nothing to be afraid

anymore.

Hey, Jackson.

Hello. Hey, good to see you.

Where's our boy?

Right there.

Let me tell you what I see. Right now, he's looking for trouble. What would you

do?

Immediately walking into Kirsten's place, Kirsten still had a lot of fear

Gus, and I was concerned.

Right now, he's looking for trouble. What would you do?

Holler to keep on playing. There you go. That's all that matters right now.

Wow. Look at the triangle that he just created with us, where he is a part of

this. He doesn't feel that need to own the moment. I got a feeling that

everything's okay. I take one look at Gus, a different vibe altogether.

Things seem to be taking a shape in here, right? Well, since the last visit

you were here, I feel totally different. I think the most beneficial thing was

realizing that the best way to help him is to give him his space.

Like, that's been such a relief.

Good, because that was a struggle for you. Yeah.

Kirsten's aha moment was understanding that Gus was an overstimulation cat.

And when she realized that she could disengage without sacrificing a loving

relationship, aha.

Gus Gus and I have been doing pretty well. Now my legs are in place and I

to get it. So I'm going to try to just lift him up.

This is the moment I've been waiting for. Listen, there's one thing that

can't fake with me, and that's fear.

Nice going.

Look at you, man. That rocks.

Yay.

There's nothing in your voice.

nor your body language that reflects this. So hands up, face away, here, just

here. It feels really good to be able to have more of an understanding of Gus

and learn how we're going to be successful in the future together.

We're both happy and can coexist without any blood. Without blood, without guts.

Speaking of that, since the last time I was here, have there been any attacks?

Nope. It tells you mission accomplished. Right. The last time I saw Kirsten,

there was definitely a lot of fear. She was still scared of Gus. Now, she

doesn't have to be fearful anymore. There's nothing to be afraid of.

There isn't one single thing that I'm seeing from him right now that is

danger. I feel 100 % okay walking away from this home knowing that Kirsten is

safe and that Gus is happy. You, my friend, have come a long, long way.

And I appreciate you very much.

He says, thanks for understanding me.

Yes, of course I do.

And your mama does, too. And that's a little more important.

Oh, my God. I have a crush on your cat right now.

Yeah. He definitely likes you.

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