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This is one of busiest airports in Europe.
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Over 40 million passengers
pass through every year.
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00:00:08,680 --> 00:00:11,839
Our cameras have spent six
months following the lives
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00:00:11,840 --> 00:00:13,759
of the people who work here,
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00:00:13,760 --> 00:00:15,799
from the staff at the check-in desk...
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00:00:15,800 --> 00:00:17,559
- Where are you flying to?
- Bangkok.
7
00:00:17,560 --> 00:00:20,079
Bangkok, you dirty
bugger. Right, let's see.
8
00:00:20,080 --> 00:00:22,919
... to the cabin crew at 32,000 feet...
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00:00:22,920 --> 00:00:24,800
Chicken or turkey? Chicken or turkey?
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00:00:24,801 --> 00:00:27,159
- What's your vegetarian option?
- Chicken.
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00:00:27,160 --> 00:00:29,399
... and even the airline owners themselves.
12
00:00:29,400 --> 00:00:32,399
"Toilets take up too much space on plane."
13
00:00:32,400 --> 00:00:36,759
If it is an hour flight,
two hours to Rome, to Paris,
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00:00:36,760 --> 00:00:38,359
you can hold it in.
15
00:00:38,360 --> 00:00:39,799
So sit back,
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00:00:39,800 --> 00:00:41,159
fasten your seat belts
17
00:00:41,160 --> 00:00:44,480
and Come Fly With Me.
18
00:01:17,000 --> 00:01:19,919
How old are you girls?
You all over 16, yes?
19
00:01:19,920 --> 00:01:25,239
Omar Baba is the flamboyant
owner of low-cost airline FlyLo.
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"God gave me a mission."
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He come to me and he say,
"Omar, I have chosen you to bring
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00:01:31,880 --> 00:01:34,479
low-cost air travel
to flights within Europe
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00:01:34,480 --> 00:01:37,399
and some selected routes
across the Atlantic."
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00:01:37,400 --> 00:01:41,759
And I said to him, "I will
not let you down, Mr God."
25
00:01:41,760 --> 00:01:46,639
Omar is one of Britain's
most high-profile businessmen,
26
00:01:46,640 --> 00:01:47,920
but today he has woken up
27
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to find himself in the
middle of a PR disaster.
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Why?
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I have not had plane crash since Tuesday.
30
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There have been allegations
in the morning papers
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that FlyLo planes have been
flying without life jackets,
32
00:02:00,560 --> 00:02:02,239
but Omar is quick to respond.
33
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This seat, life jacket.
This seat, life jacket.
34
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This seat, life jacket.
35
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This seat...
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life jacket soon.
37
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This seat, life jacket.
38
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And what's more,
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I've made it easier than ever for
passengers to use the life jackets.
40
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I'll show you.
41
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Ok, we are on our holidays.
42
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Suddenly, plane falls into sea. Kaboom!
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Plane is now filling with water.
44
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"Aah! Aah! Help me!" Not a problem.
45
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Simply reach under your seat.
46
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Hey!
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"Do you want to purchase life jacket?"
48
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Yes. "Swipe card and enter pin." Ok.
49
00:02:52,120 --> 00:02:55,239
"Would you like priority disembarkation?"
50
00:02:55,240 --> 00:02:58,119
Erm... yes.
51
00:02:58,120 --> 00:03:00,159
"Purchase whistle?" Yes.
52
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"Add to cart."
53
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Total, £60.
54
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Life jacket is now mine for 20 minute.
55
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After 20 minute, it deflates automatically
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00:03:09,040 --> 00:03:12,319
and I simply swim back
into plane and pay for more.
57
00:03:12,320 --> 00:03:14,200
Is good, no?
58
00:03:19,480 --> 00:03:22,199
Is quite tight around neck.
59
00:03:22,200 --> 00:03:25,399
Fearghal works for one of FlyLo's rivals,
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00:03:25,400 --> 00:03:28,719
the low cost Irish airline Our Lady Air...
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- Morning.
- ... and aviation runs in his family.
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- Hi. -"There's ten of us,
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ten boys.
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00:03:34,920 --> 00:03:39,839
We're all gay, except Finbar,
who's bi, and we're all cabin crew.
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That's right, we're all flyers.
Everyone in my family flies.
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Except my mother, she's never flown.
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Well, she's never not been pregnant.
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00:03:47,400 --> 00:03:49,079
Turn the phone off, please.
69
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One of Fearghal's duties is to
prepare the passengers for take-off,
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00:03:53,240 --> 00:03:54,879
however young they may be.
71
00:03:54,880 --> 00:03:56,199
Oh, hello!
72
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Look at you! What a cutie!
73
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- He's just three months.
- Oh, he's beautiful.
74
00:04:02,360 --> 00:04:04,999
I love babies. Used to be one myself.
75
00:04:05,000 --> 00:04:07,959
Look at you, eh? Your wee chubby cheeks.
76
00:04:07,960 --> 00:04:09,999
Can I hold him for a bit?
77
00:04:10,000 --> 00:04:12,079
- Yeah, if you'd like.
- Yeah, yeah.
78
00:04:12,080 --> 00:04:14,119
Oh, look at you, eh?
79
00:04:14,120 --> 00:04:16,199
Who's a handsome wee fella?
80
00:04:16,200 --> 00:04:17,800
Look at you, eh?
81
00:04:19,320 --> 00:04:22,200
I just need to put him
in the overhead locker.
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00:04:24,920 --> 00:04:28,239
Madam, I've told you before,
turn that phone off, please.
83
00:04:28,240 --> 00:04:32,239
The FlyLo Check-in girls are the
glamorous face of the airline...
84
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- Hello, madam.
- ... and 22-year-old Melody
Baines is no exception.
85
00:04:38,840 --> 00:04:43,239
I hope you don't mind me saying, madam, but
I couldn't help noticing you are quite old.
86
00:04:43,240 --> 00:04:47,679
- Well, yes.
- So I wondered if you
wanted to take advantage
87
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- of our speedy boarding scheme?
- What's that?
88
00:04:50,560 --> 00:04:53,799
There are no reserved seats on
this flight so you pay an extra £20
89
00:04:53,800 --> 00:04:57,159
- and you can board the
plane before anyone else.
- Do I need to do that?
90
00:04:57,160 --> 00:04:59,679
I'd hate to see you trampled underfoot.
91
00:04:59,680 --> 00:05:02,599
"Some passengers do
resent the extra charges,
92
00:05:02,600 --> 00:05:07,959
but just last week we did lose an
elderly gentleman in a stampede.
93
00:05:07,960 --> 00:05:10,519
All that was left was a shoe.
94
00:05:10,520 --> 00:05:14,079
"Oh, I don't seem to have any
speedy boarding passes to hand."
95
00:05:14,080 --> 00:05:16,159
One moment, please.
96
00:05:17,760 --> 00:05:20,039
FlyLo Check-in, Keeley speaking.
97
00:05:20,040 --> 00:05:21,719
- "Hi."
- Who's calling, please?
98
00:05:21,720 --> 00:05:24,919
- Melody.
- Hi, Melody. Is this about
the speedy boarding passes?
99
00:05:24,920 --> 00:05:27,559
Yeah, I seem to have run
out. Have you got any spares?
100
00:05:27,560 --> 00:05:30,119
Yeah, I'll just get one
over to you as soon as I can.
101
00:05:30,120 --> 00:05:32,319
- Ok, bye.
- Bye.
102
00:05:32,320 --> 00:05:33,960
Shouldn't be a mo.
103
00:05:42,960 --> 00:05:46,440
Excuse me, madam, can you pass
this over to my colleague, please?
104
00:05:47,400 --> 00:05:48,560
Thanks, love.
105
00:05:50,400 --> 00:05:54,479
- There you are, madam,
one speedy boarding pass.
- Thank you.
106
00:05:54,480 --> 00:05:56,039
- Do you sell many of these?
- Yes!
107
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Today we've sold one to
every passenger on the flight.
108
00:05:58,840 --> 00:06:00,200
Next, please.
109
00:06:01,400 --> 00:06:06,399
As with any airport, security
is the number one priority.
110
00:06:06,400 --> 00:06:09,639
Obviously, safety of passengers
is of paramount importance.
111
00:06:09,640 --> 00:06:12,359
Some passengers do complain
about being patted down.
112
00:06:12,360 --> 00:06:14,439
"They feel it's an invasion of privacy,
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00:06:14,440 --> 00:06:17,919
but thorough physical checks are
a reality of modern air travel.
114
00:06:17,920 --> 00:06:21,560
I don't like it, but unfortunately
it is absolutely necessary."
115
00:06:23,640 --> 00:06:26,480
Stop. Put your arms up, please.
116
00:06:31,120 --> 00:06:33,039
Ok, next.
117
00:06:33,040 --> 00:06:36,559
- Happy flighting, happy
flighting. Enjoy the flight.
- Thank you.
118
00:06:36,560 --> 00:06:41,479
Moses looks after first and business-class
passengers for Great British Air.
119
00:06:41,480 --> 00:06:44,519
Today, he has some bad news to impart.
120
00:06:44,520 --> 00:06:47,279
Something very regrettable happened.
121
00:06:47,280 --> 00:06:51,919
We have a female lady passengeress
on a connecting flight.
122
00:06:51,920 --> 00:06:55,999
Her King Charles spaniel, Coco,
was travelling in the hold.
123
00:06:56,000 --> 00:06:59,999
We had a heating malfunction
and he froze solid.
124
00:07:00,000 --> 00:07:03,399
I've just seen him, he's
like a giant dog-lolly
125
00:07:03,400 --> 00:07:06,560
and it's my job to tell
her what's happened.
126
00:07:08,200 --> 00:07:10,119
- Mrs Ross?
- Yes.
127
00:07:10,120 --> 00:07:12,159
My name is Moses.
128
00:07:12,160 --> 00:07:16,119
I'm the Executive Passenger
Liaison Officer for the airline.
129
00:07:16,120 --> 00:07:19,719
- Are the flight attendants
looking after you ok?
- Yes, thank you.
130
00:07:19,720 --> 00:07:22,719
Have you been offered a small
glass of fresh orange juice
131
00:07:22,720 --> 00:07:26,760
- and a complimentary browse
of the Daily Mail? Good.
- Yes, thank you.
132
00:07:31,120 --> 00:07:35,079
The flight time to Geneva
is 2 hours and 20 minutes
133
00:07:35,080 --> 00:07:37,200
so it shouldn't be too bad.
134
00:07:41,880 --> 00:07:44,799
The weather is clear and
bright, no chance of showers,
135
00:07:44,800 --> 00:07:46,880
if you'll pardon the pun.
136
00:07:50,000 --> 00:07:52,239
Everything is fine.
137
00:07:52,240 --> 00:07:53,359
How's Coco?
138
00:07:53,360 --> 00:07:55,559
Fine! Fine.
139
00:07:55,560 --> 00:07:59,079
Even better than fine. Great! Wonderful!
140
00:07:59,080 --> 00:08:04,919
Barking away and eating a big
bowl of food for dogs and...
141
00:08:04,920 --> 00:08:08,399
- Couldn't be more alive.
- I've got a lovely photo
of him on my phone.
142
00:08:08,400 --> 00:08:10,559
Ah, he was so cute.
143
00:08:10,560 --> 00:08:13,240
Is so cute! What am I saying?
144
00:08:14,480 --> 00:08:17,639
Well, I hope you have a very
pleasant journey with us today
145
00:08:17,640 --> 00:08:20,559
and we look forward to seeing
you again very soon. Dog.
146
00:08:20,560 --> 00:08:22,879
- Sorry?
- Nothing.
147
00:08:22,880 --> 00:08:24,599
Take care, Mrs Ross.
148
00:08:24,600 --> 00:08:26,760
Happy flighting.
149
00:08:27,920 --> 00:08:30,879
I couldn't tell her, I couldn't tell her.
150
00:08:30,880 --> 00:08:35,639
"Ladies and gentleman, please fasten your
seat belts. We have been cleared for take-off."
151
00:08:52,240 --> 00:08:53,799
Come through.
152
00:08:53,800 --> 00:08:55,120
Stop. Arms.
153
00:08:56,280 --> 00:08:57,359
Right.
154
00:08:57,360 --> 00:08:59,160
Right. Stop. Arms.
155
00:09:03,040 --> 00:09:06,159
- Excuse me?
- Yes?
- Can I have a word?
156
00:09:06,160 --> 00:09:08,719
I'm just patting down this gentleman.
157
00:09:08,720 --> 00:09:10,480
Can I see some ID?
158
00:09:13,320 --> 00:09:14,799
I haven't got any ID.
159
00:09:14,800 --> 00:09:17,120
You don't work here, do you?
160
00:09:25,600 --> 00:09:26,959
It's 11.00am
161
00:09:26,960 --> 00:09:32,439
and Great British Air Flight
587 from Nice has just landed.
162
00:09:32,440 --> 00:09:34,999
Airport paparazzi Mickey and Buster
163
00:09:35,000 --> 00:09:39,439
have received a tip-off that a
world-famous singer is on board.
164
00:09:39,440 --> 00:09:41,079
We just heard Geri Halliwell's
165
00:09:41,080 --> 00:09:43,119
going to be landing in a few minutes.
166
00:09:43,120 --> 00:09:45,479
She's flying in from
the old south of France.
167
00:09:45,480 --> 00:09:48,759
Hopefully, she'll have her
daughter, Bluebottle, with her.
168
00:09:48,760 --> 00:09:50,319
Takes a lovely picture, Geri.
169
00:09:50,320 --> 00:09:52,839
You'll always sell a
picture of Geri Halliwell.
170
00:09:52,840 --> 00:09:54,919
Same with all the Spice Girls, innit?
171
00:09:54,920 --> 00:09:58,199
Yeah. Obviously, a picture of
Posh Spice will fetch the most,
172
00:09:58,200 --> 00:09:59,480
then it's Geri,
173
00:09:59,481 --> 00:10:01,679
then it's the black one, then Emma Bunton.
174
00:10:01,680 --> 00:10:05,359
- Probably wouldn't bother
with the lezzie one.
- Wouldn't bother at all.
175
00:10:05,360 --> 00:10:08,679
Thing about the Spice Girls,
they had great music, didn't they?
176
00:10:08,680 --> 00:10:09,920
I miss the Spice Girls.
177
00:10:09,921 --> 00:10:12,079
They were the Atomic Kitten of their day.
178
00:10:12,080 --> 00:10:13,200
I loved their songs.
179
00:10:13,201 --> 00:10:14,600
# If you wanna be my dum dum
180
00:10:14,601 --> 00:10:16,239
♪ You gotta get with my dum... ♪
181
00:10:16,240 --> 00:10:19,239
# Stop right now Thank you very dum
182
00:10:19,240 --> 00:10:22,119
♪ I need some loving with a human dum... ♪
183
00:10:22,120 --> 00:10:25,399
# Mama, dum dum dum
184
00:10:25,400 --> 00:10:28,519
♪ Mama, dum du-um... ♪
185
00:10:28,520 --> 00:10:29,720
Oh, I'm welling up.
186
00:10:29,721 --> 00:10:33,119
# Mama, dum dum dum
187
00:10:33,120 --> 00:10:35,759
♪ Mama, dum dum... ♪
188
00:10:35,760 --> 00:10:37,799
Oh, bollocks, we've missed her.
189
00:10:37,800 --> 00:10:42,279
Taaj is one of FlyLo's roving ground crew.
190
00:10:42,280 --> 00:10:44,359
Today he's on buggy duty.
191
00:10:44,360 --> 00:10:46,199
'I've got wheels today, isn't it?'
192
00:10:46,200 --> 00:10:50,159
I get to just cruise round. I don't
got to walk nowhere, you get me?
193
00:10:50,160 --> 00:10:53,359
I just like to drive my
buggy, man, it's the coolest.
194
00:10:53,360 --> 00:10:56,319
I've got my sounds on, I've
got my bitches in the back.
195
00:10:56,320 --> 00:10:59,199
- Ladies, you watch Pimp My Ride?
- No.
196
00:10:59,200 --> 00:11:00,400
Man, I'm telling you,
197
00:11:00,401 --> 00:11:03,319
it would be so sick if I got
this buggy on Pimp My Ride.
198
00:11:03,320 --> 00:11:06,079
Get that Tim Westwood to
strip out the inside, yeah,
199
00:11:06,080 --> 00:11:08,999
put in a Maserati engine, fit
it up with the fattest tyres
200
00:11:09,000 --> 00:11:12,079
and then install one of them
special hydraulic suspension
201
00:11:12,080 --> 00:11:14,719
so that the whole machine
really bounces, yeah?
202
00:11:14,720 --> 00:11:17,039
But unfortunately I am unable to do that
203
00:11:17,040 --> 00:11:20,759
as the vehicle is the property
of the UK Aviation Authority.
204
00:11:20,760 --> 00:11:24,279
Ok, bitches, the pussy wagon has arrived!
205
00:11:24,280 --> 00:11:25,799
- Out you get.
- Thank you.
206
00:11:25,800 --> 00:11:28,559
I'm telling you, man, when
the ladies see me in this,
207
00:11:28,560 --> 00:11:30,520
they is gonna think I'm the coolest
208
00:11:30,521 --> 00:11:33,559
cos this is like the ultimate
fanny magnet, you get me?
209
00:11:33,560 --> 00:11:35,159
You get me? You do get me?
210
00:11:35,160 --> 00:11:37,879
Is of paramount
importance that you get me.
211
00:11:37,880 --> 00:11:39,920
You get me? You have me got? Good.
212
00:11:43,920 --> 00:11:46,839
Ian Foot is the airport's
Chief Immigration Officer.
213
00:11:46,840 --> 00:11:48,559
As an immigration officer,
214
00:11:48,560 --> 00:11:53,359
I am the first line of defence
of this country's borders.
215
00:11:53,360 --> 00:11:58,279
And, yes, I have been
accused of being a racist.
216
00:11:58,280 --> 00:12:02,639
But if being highly suspicious of
all foreigners makes you a racist,
217
00:12:02,640 --> 00:12:07,319
then, yeah, I mean, sure, lock
me up and throw away the key.
218
00:12:07,320 --> 00:12:09,639
Today, a question mark has arisen
219
00:12:09,640 --> 00:12:13,319
over the authenticity of
a passenger's passport.
220
00:12:13,320 --> 00:12:16,279
Now, the reason you
are being detained here
221
00:12:16,280 --> 00:12:19,679
is we're not satisfied you're
travelling on your own passport.
222
00:12:19,680 --> 00:12:22,719
According to your passport,
your name is Jennifer.
223
00:12:22,720 --> 00:12:26,600
You were born in Hampshire in 1998.
224
00:12:28,120 --> 00:12:30,280
That would make you a 12-year-old girl.
225
00:12:32,440 --> 00:12:35,159
There you go. That's gate
11, ok? Who's next, please?
226
00:12:35,160 --> 00:12:36,679
Meanwhile, back at Check-in,
227
00:12:36,680 --> 00:12:38,999
it's a very special day
for this happy couple.
228
00:12:39,000 --> 00:12:40,559
Where are you flying to today?
229
00:12:40,560 --> 00:12:42,559
- Disneyland!
- Los Angeles.
230
00:12:42,560 --> 00:12:44,639
We're getting married in Disneyland!
231
00:12:44,640 --> 00:12:47,799
- Ah, congratulations!
- Yeah, thanks.
- Just need to ask you
232
00:12:47,800 --> 00:12:51,079
some security questions. Did
you pack the cases yourselves?
233
00:12:51,080 --> 00:12:52,119
Yes, we did.
234
00:12:52,120 --> 00:12:55,919
Unfortunately, we didn't receive
any help from the seven dwarves.
235
00:12:55,920 --> 00:12:58,079
Do your bags contain any sharp objects?
236
00:12:58,080 --> 00:13:01,559
No, only the bare necessities.
We both love Disney,
237
00:13:01,560 --> 00:13:03,239
- don't we, Geoff?
- It's all right.
238
00:13:03,240 --> 00:13:05,080
We've brought a personal DVD player
239
00:13:05,081 --> 00:13:08,799
- so we can watch The
Aristocats on the flight.
- We watched that last night.
240
00:13:08,800 --> 00:13:11,519
But you have to watch The
Aristocats more than once
241
00:13:11,520 --> 00:13:13,999
to appreciate the
nuances. It's a great film.
242
00:13:14,000 --> 00:13:17,519
I shouldn't really like it because
I am actually allergic to cats.
243
00:13:17,520 --> 00:13:18,760
She comes out in a rash.
244
00:13:18,761 --> 00:13:22,439
But luckily these are cartoon cats
so they never come out the screen.
245
00:13:22,440 --> 00:13:25,159
When Bambi's mother died,
I cried for a fortnight.
246
00:13:25,160 --> 00:13:27,479
I'm not putting myself through that again.
247
00:13:27,480 --> 00:13:30,719
Look, can we go in there, in
case they've got something Disney?
248
00:13:30,720 --> 00:13:31,760
It's a chemist.
249
00:13:31,761 --> 00:13:34,919
They might have some Winnie
The Pooh panty pads. Come on.
250
00:13:34,920 --> 00:13:36,639
Why do I like Disney so much?
251
00:13:36,640 --> 00:13:40,679
Hmm, probably because I'm quite thick.
252
00:13:40,680 --> 00:13:42,279
Hi, can I get a latte, please?
253
00:13:42,280 --> 00:13:44,399
I'm sorry, my love, we got no coffee.
254
00:13:44,400 --> 00:13:47,799
You need to go to Terminal Two.
They've got a Starbuck there.
255
00:13:47,800 --> 00:13:50,759
Precious is one of the
airport's most familiar faces,
256
00:13:50,760 --> 00:13:54,799
having worked at this coffee
kiosk for over 20 years.
257
00:13:54,800 --> 00:13:59,599
- But today, she's having to close early.
- Well, we got no coffee.
258
00:14:01,120 --> 00:14:03,239
We're a coffee shop and we got no coffee.
259
00:14:03,240 --> 00:14:05,279
Me arrive here this morning to find
260
00:14:05,280 --> 00:14:07,879
a big tin of coffee
mysteriously disappeared.
261
00:14:07,880 --> 00:14:11,439
We got cup, we got spoon,
we got milk, we got sugar,
262
00:14:11,440 --> 00:14:15,159
we got water, we got
fire, but we got no coffee.
263
00:14:15,160 --> 00:14:19,039
The Lord in his Almighty wisdom has
decided to take the coffee from us
264
00:14:19,040 --> 00:14:23,199
so me got no option but
to close early. Closed.
265
00:14:23,200 --> 00:14:26,119
In a way, it is a blessing
because me got craving
266
00:14:26,120 --> 00:14:29,039
to go McDonald's and get
meself McEgg McMuffin.
267
00:14:29,040 --> 00:14:32,319
Praise the Lord for his 99p breakfasts!
268
00:14:32,320 --> 00:14:35,959
# Give me oil in my lamp Keep me burning
269
00:14:35,960 --> 00:14:39,039
# Give me oil in my lamp, I pray
270
00:14:39,040 --> 00:14:43,119
# Give me oil in my lamp Keep me burning
271
00:14:43,120 --> 00:14:47,160
♪ Keep me burning till the break of day. ♪
272
00:14:48,840 --> 00:14:50,599
After a difficult morning,
273
00:14:50,600 --> 00:14:55,199
Moses is looking forward to
greeting a very special passenger,
274
00:14:55,200 --> 00:14:57,119
92-year-old Hetty Wolf.
275
00:14:57,120 --> 00:14:59,119
I love looking after the elderly.
276
00:14:59,120 --> 00:15:02,479
I love hearing their stories, I
love hearing about the old days,
277
00:15:02,480 --> 00:15:04,759
and if you spend enough
time with old people,
278
00:15:04,760 --> 00:15:06,640
you eventually get used to the smell.
279
00:15:06,641 --> 00:15:09,919
Hello there, Mrs Wolf.
My name is Moses Beacon.
280
00:15:09,920 --> 00:15:11,599
Let me take that for you.
281
00:15:11,600 --> 00:15:13,519
My name is Hetty Wolf.
282
00:15:13,520 --> 00:15:17,959
I'm 92 years old and I
have never flown before.
283
00:15:17,960 --> 00:15:22,319
I've never been on an aeroplane,
so today is a very big day.
284
00:15:22,320 --> 00:15:26,439
I'm going to Florida to visit
my son Michael, who is a doctor.
285
00:15:26,440 --> 00:15:28,559
My son is a doctor.
286
00:15:28,560 --> 00:15:31,679
After accompanying Mrs
Wolf through Security,
287
00:15:31,680 --> 00:15:35,479
Moses is keen to help in any way he can.
288
00:15:35,480 --> 00:15:37,919
Right, do you need
anything from Duty Free?
289
00:15:37,920 --> 00:15:43,279
Yes, I'd like to buy a birthday
present for my grandson, Jonathan.
290
00:15:43,280 --> 00:15:47,479
- He will be 12 on Tuesday.
- Lovely! What would you like to get him?
291
00:15:47,480 --> 00:15:49,240
200 Lambert & Butler.
292
00:15:50,760 --> 00:15:53,999
Right. Well, I'll pop
and get those for you.
293
00:15:54,000 --> 00:15:55,519
Have you got any cash on you?
294
00:15:55,520 --> 00:15:58,159
- Hmm?
- For the cigarettes?
295
00:15:58,160 --> 00:16:00,839
No, I put my money in the suitcase.
296
00:16:00,840 --> 00:16:03,479
You put your money in your suitcase?
297
00:16:03,480 --> 00:16:06,199
Yes, I thought this is
what you are supposed to do.
298
00:16:06,200 --> 00:16:07,760
I have never flown before.
299
00:16:12,320 --> 00:16:14,919
Well, Moses Beacon likes
to go the extra mile
300
00:16:14,920 --> 00:16:18,639
so I'll buy them for you and you
can pay me back when you fly home.
301
00:16:18,640 --> 00:16:20,359
- How about that?
- Yes,
302
00:16:20,360 --> 00:16:22,839
if I remember.
303
00:16:22,840 --> 00:16:28,919
- Oh, I would also like to buy him
two bottles of Bell's Whisky.
- Right.
304
00:16:28,920 --> 00:16:30,440
Large!
305
00:16:32,080 --> 00:16:33,479
Oh, Mrs Wolf,
306
00:16:33,480 --> 00:16:36,119
she's quite a character,
if you'll pardon the pun.
307
00:16:36,120 --> 00:16:38,599
She's had me running
hither and thither and...
308
00:16:38,600 --> 00:16:41,240
Hurry up! We need to go to Hermes.
309
00:16:43,360 --> 00:16:46,559
With the morning flights on
their way, FlyLo check-in girls
310
00:16:46,560 --> 00:16:48,959
Melody and Keeley are
on their lunch break.
311
00:16:48,960 --> 00:16:51,479
- How's it going with your boyfriend?
- Which one?
312
00:16:51,480 --> 00:16:53,759
- Craig.
- Black Craig or white Craig?
313
00:16:53,760 --> 00:16:55,959
- White Craig.
- He's in prison.
314
00:16:55,960 --> 00:16:58,479
- What for?
- Beating up black Craig.
315
00:16:58,480 --> 00:17:03,759
But check-in boss Helen is about
to impart some important news.
316
00:17:03,760 --> 00:17:05,839
Hi, girls. Have you got a minute?
317
00:17:05,840 --> 00:17:09,239
- Can it wait?
- We're still on lunch.
- I've got some news for you.
318
00:17:09,240 --> 00:17:10,999
I'm pregnant.
319
00:17:11,000 --> 00:17:13,079
Oh, congratulations!
320
00:17:13,080 --> 00:17:17,479
- Oh, aye, I'm dead made up for yous.
- What are you, seven months gone?
321
00:17:17,480 --> 00:17:19,039
No, no, no, I'm three months.
322
00:17:19,040 --> 00:17:21,199
- Was it artificial insemination?
- No!
323
00:17:21,200 --> 00:17:23,040
Not a gay guy with a turkey baster?
324
00:17:23,041 --> 00:17:27,159
- No, it was the normal
way, with my husband.
- You've got a husband?!
325
00:17:27,160 --> 00:17:30,279
- Just goes to show, not all men
are obsessed with looks.
- Yeah.
326
00:17:30,280 --> 00:17:33,559
Right, well, I'm going to be
taking maternity leave soon
327
00:17:33,560 --> 00:17:35,679
so I guess one of you two will be asked
328
00:17:35,680 --> 00:17:37,640
to take over as Check-in Manager.
329
00:17:39,640 --> 00:17:40,880
Catch you later.
330
00:17:43,000 --> 00:17:44,639
"Me and Keeley are bezzy mates."
331
00:17:44,640 --> 00:17:46,159
"Yeah, we're like sisters."
332
00:17:46,160 --> 00:17:48,159
Yeah, she's like me much older sister.
333
00:17:48,160 --> 00:17:49,440
Yeah, what she means is,
334
00:17:49,441 --> 00:17:52,199
I did actually start at
FlyLo a week before she did,
335
00:17:52,200 --> 00:17:55,079
so I imagine Helen'll be
putting me up for the promotion.
336
00:17:55,080 --> 00:17:57,559
Or they may go for a much
younger, fresher face.
337
00:17:57,560 --> 00:18:00,639
Whatever happens, I know we'll
always remain bezzy mates.
338
00:18:00,640 --> 00:18:03,319
- In a way, I think you should get it.
- You should get it.
339
00:18:03,320 --> 00:18:05,280
- No, you should get it.
- You should get it.
340
00:18:05,281 --> 00:18:07,280
- You should get it.
- You should get it.
341
00:18:07,281 --> 00:18:10,239
- She should get it.
- You should get it.
- You should get it.
342
00:18:10,240 --> 00:18:12,399
Ok.
343
00:18:12,400 --> 00:18:17,239
Simon and Jackie Trent are Britain's
first husband-and-wife pilot team.
344
00:18:17,240 --> 00:18:18,999
Set heading zero nine two.
345
00:18:19,000 --> 00:18:20,599
Heading zero nine two set.
346
00:18:20,600 --> 00:18:23,799
- Set speed four seven zero.
- Speed four seven zero.
- Set...
347
00:18:23,800 --> 00:18:27,399
- I haven't finished setting
the speed yet, Simon.
- Sorry, I thought...
348
00:18:27,400 --> 00:18:29,559
Can we just do one
thing at a time, please?
349
00:18:29,560 --> 00:18:32,079
Yeah. Right, the speed is set.
350
00:18:32,080 --> 00:18:34,359
I've been flying commercially for 15 years
351
00:18:34,360 --> 00:18:35,919
and Jackie was a dental nurse.
352
00:18:35,920 --> 00:18:38,199
Dental hygienist! There is a difference.
353
00:18:38,220 --> 00:18:40,819
You do know that,
Simon. He does know that.
354
00:18:40,820 --> 00:18:45,059
And then Jackie felt she wanted
to retrain and become a pilot.
355
00:18:45,060 --> 00:18:46,739
He had an affair.
356
00:18:46,740 --> 00:18:50,099
He had an affair with
one of the stewardesses.
357
00:18:50,100 --> 00:18:52,499
It wasn't an affair. It
was a one-night thing.
358
00:18:52,500 --> 00:18:55,699
- That makes it worse.
- How does that make it worse?
- It just does.
359
00:18:55,700 --> 00:18:57,899
I did what any woman would do.
360
00:18:57,900 --> 00:19:00,179
I spent five years retraining as a pilot
361
00:19:00,180 --> 00:19:02,539
and now I come on all
the flights with him.
362
00:19:02,540 --> 00:19:04,779
We decided it was the best way forward.
363
00:19:04,780 --> 00:19:08,179
- You decided it...
- Please don't undermine
me all the time, Simon!
364
00:19:08,180 --> 00:19:11,779
Yes, five years later, here I
am, qualified as the First Officer
365
00:19:11,780 --> 00:19:13,260
and it saved our marriage.
366
00:19:13,261 --> 00:19:16,380
It's allowed us to trust
each other again, hasn't it?
367
00:19:18,220 --> 00:19:19,260
Yup.
368
00:19:20,380 --> 00:19:22,139
Where are you going, Simon?
369
00:19:22,140 --> 00:19:25,499
- I'm just going to the toilet.
- You went to the toilet over Norway.
370
00:19:25,500 --> 00:19:28,659
- That was an hour ago.
- Who are you going
to be talking to, Simon?
371
00:19:28,660 --> 00:19:31,380
Who are you going to be
screwing in the toilet?!
372
00:19:33,460 --> 00:19:35,219
"Well, it's not always easy,
373
00:19:35,220 --> 00:19:38,179
you know, living
together, working together."
374
00:19:38,180 --> 00:19:41,139
"We have squabbles like
any married couple."
375
00:19:41,140 --> 00:19:45,499
Well, like any married couple
when one of them's had an affair.
376
00:19:45,500 --> 00:19:47,259
Well, I didn't know that, did I?
377
00:19:47,260 --> 00:19:50,779
This passenger is due to fly to
Malaga for his sister's wedding,
378
00:19:50,780 --> 00:19:52,060
but there's a problem.
379
00:19:52,061 --> 00:19:54,139
He can't find his passport.
380
00:19:54,140 --> 00:19:57,019
- Well, I've got me Nectar Card. Any good?
- Sorry, sir.
381
00:19:57,020 --> 00:19:58,699
It's clearly got my name on it.
382
00:19:58,700 --> 00:20:02,299
When you arrive without a passport,
they'll send you straight back.
383
00:20:02,300 --> 00:20:05,019
- Even if I show them my
Boots Advantage Card?
- Sorry.
384
00:20:05,020 --> 00:20:06,659
- Blockbuster Video Card?
- No.
385
00:20:06,660 --> 00:20:08,659
- Dudley Swimming Baths Pass?
- Sorry.
386
00:20:08,660 --> 00:20:09,860
What if I get to Spain
387
00:20:09,861 --> 00:20:12,459
and get them to call
Dudley Swimming Baths?
388
00:20:12,460 --> 00:20:15,579
The lady there can vouch for
me and say, "Yeah, it's Neil."
389
00:20:15,580 --> 00:20:17,979
I'm sorry, sir, but you
do need your passport.
390
00:20:17,980 --> 00:20:20,379
All right, all right, I get it.
391
00:20:20,380 --> 00:20:21,900
Oh, hang on a sec.
392
00:20:23,420 --> 00:20:24,900
Thorpe Park Family Pass!
393
00:20:26,020 --> 00:20:27,059
Come on!
394
00:20:27,060 --> 00:20:28,699
"Well, this is madness."
395
00:20:28,700 --> 00:20:30,979
Apparently you have to have a passport now
396
00:20:30,980 --> 00:20:32,340
to go to another country.
397
00:20:32,341 --> 00:20:33,939
Excuse me, but I wasn't told.
398
00:20:33,940 --> 00:20:35,539
That's FlyLo for you, isn't it?
399
00:20:35,540 --> 00:20:39,019
Happy to take your money, but
forget your passport and that's that.
400
00:20:39,020 --> 00:20:40,900
Hope you've all got your passports!
401
00:20:40,901 --> 00:20:43,459
Apparently you now need
a passport to go abroad!
402
00:20:43,460 --> 00:20:46,340
I'm never flying FlyLo
again! You couldn't pay me!
403
00:20:48,460 --> 00:20:50,900
Found me passport. It
was just in me pocket.
404
00:21:01,140 --> 00:21:06,619
It's 4.00pm and Mrs Wolf'
flight is ready for boarding...
405
00:21:06,620 --> 00:21:10,659
- Nearly there...
- so Moses guides her to
the departure lounge.
406
00:21:10,660 --> 00:21:12,859
Young man, I'm very nervous
407
00:21:12,860 --> 00:21:17,939
about sitting in the middle of
the plane or the back of the plane.
408
00:21:17,940 --> 00:21:22,379
I would be much happier sitting
in the front of the plane,
409
00:21:22,380 --> 00:21:24,019
in first class.
410
00:21:24,020 --> 00:21:27,219
But you do have an
economy-class ticket, Mrs Wolf.
411
00:21:27,220 --> 00:21:31,459
Yes, but you tell them, you tell
them that I have never flown before
412
00:21:31,460 --> 00:21:33,539
and I'm very nervous
413
00:21:33,540 --> 00:21:38,099
and they must put me in the first
class with the free champagne.
414
00:21:38,100 --> 00:21:42,259
Unfortunately, it's not Great British
Air policy to offer free upgrades.
415
00:21:42,260 --> 00:21:44,579
Yes, but you will tell them for me.
416
00:21:44,580 --> 00:21:47,579
I'll call my supervisor
and see what I can do.
417
00:21:47,580 --> 00:21:49,819
Yes, you do it now.
418
00:21:49,820 --> 00:21:51,340
Quickly!
419
00:21:54,420 --> 00:21:57,779
My son is a doctor.
420
00:21:57,780 --> 00:22:02,859
These two Japanese schoolgirls have
flown almost 6,000 miles from Tokyo
421
00:22:02,860 --> 00:22:04,499
just to meet their idol.
422
00:22:04,500 --> 00:22:08,419
- We like Martin Clune.
- We love Martin Clune.
423
00:22:08,420 --> 00:22:11,539
We seen him first in his show Men Badly.
424
00:22:11,540 --> 00:22:15,779
He so cute. We also see him in
William and alongside him Mary.
425
00:22:15,780 --> 00:22:16,980
They're my best show.
426
00:22:16,981 --> 00:22:20,099
I like him in Doctor Martins,
where he plays Doctor Martins.
427
00:22:20,100 --> 00:22:24,019
We found out on the Twitter that he
landing here at this airport today!
428
00:22:24,020 --> 00:22:26,659
He number one star in Japan.
All the girls love him.
429
00:22:26,660 --> 00:22:29,499
So we bring lots of
gift for Martin Clunes.
430
00:22:29,500 --> 00:22:30,580
Yeah, we show you.
431
00:22:30,581 --> 00:22:34,579
We bring official Martin Clune
breakfast cereal, Clune Pops.
432
00:22:34,580 --> 00:22:37,659
- I like him with long hair.
- I like him with short hair.
433
00:22:37,660 --> 00:22:42,259
And we bring official
Reggie Perrin lunchbox.
434
00:22:42,260 --> 00:22:45,419
And we bring a doll of
Martin Clune for Martin Clune.
435
00:22:45,420 --> 00:22:47,379
"Konnichiwa, Martin Clunes."
436
00:22:47,380 --> 00:22:50,699
And we have made up a song for
Martin Clune. We do the song!
437
00:22:50,700 --> 00:22:53,419
- No, too shy, too shy.
- No, we do the song, we do the song!
438
00:22:53,420 --> 00:22:57,099
- No, too shy, too shy!
- No, we do it, we do it, we do it!
439
00:22:57,100 --> 00:22:58,380
Ok, we do the song now.
440
00:22:58,381 --> 00:23:00,059
No, no, too shy, too shy, too shy.
441
00:23:00,060 --> 00:23:03,020
No, we do the song. We said we
do the song, so we do the song.
442
00:23:05,340 --> 00:23:08,299
# Martin Clune, Martin Clune
443
00:23:08,300 --> 00:23:11,419
♪ Ying, ding, ding, ling Martin Clune... ♪
444
00:23:16,580 --> 00:23:18,099
# Martin Clune
445
00:23:18,100 --> 00:23:19,539
# Martin Clune
446
00:23:19,540 --> 00:23:20,700
# Ying, ding, ding, ling
447
00:23:20,701 --> 00:23:21,940
♪ Martin Clune... ♪
448
00:23:28,020 --> 00:23:30,379
# Martin Clune, Martin Clune
449
00:23:30,380 --> 00:23:33,459
♪ Ying, ding, ding, ling Martin Clune. ♪
450
00:23:46,620 --> 00:23:48,380
Taaj is nearing the end of his shift,
451
00:23:48,381 --> 00:23:52,780
but there's one more thing he wants
to do while he still has the buggy.
452
00:23:54,860 --> 00:23:57,979
- Hey, Lisa, does you want a ride?
- It's all right, thank you.
453
00:23:57,980 --> 00:23:59,619
- Oh, go on.
- No, I'm fine.
454
00:23:59,620 --> 00:24:02,179
Oh, go on, babes, I got
the wagon today, isn't it?
455
00:24:02,180 --> 00:24:04,299
Come on, get on the pussy wagon.
456
00:24:04,300 --> 00:24:05,619
Come on.
457
00:24:05,620 --> 00:24:07,700
Ok.
458
00:24:08,700 --> 00:24:11,299
Wicked. So where do you want to go?
459
00:24:11,300 --> 00:24:13,899
- The check-in desk.
- Ok.
460
00:24:16,820 --> 00:24:19,300
- There you go.
- Thank you.
461
00:24:20,340 --> 00:24:21,419
Right.
462
00:24:21,420 --> 00:24:24,219
That check-in girl is fit
463
00:24:24,220 --> 00:24:25,899
and I well reckon she fancies me,
464
00:24:25,900 --> 00:24:28,099
but the journey wasn't quite long enough
465
00:24:28,100 --> 00:24:30,020
so I didn't get a chance to cop a feel.
466
00:24:30,021 --> 00:24:35,139
Back at Immigration, Ian's
investigations are continuing.
467
00:24:35,140 --> 00:24:38,539
Well, what I've done is I've
taken a photo of our friend here.
468
00:24:38,540 --> 00:24:41,099
I've noticed there are
a number of differences.
469
00:24:41,100 --> 00:24:44,019
In this photograph, he has a beard.
470
00:24:44,020 --> 00:24:46,099
In this photo, he does not.
471
00:24:46,100 --> 00:24:47,139
In this photo,
472
00:24:47,140 --> 00:24:52,259
the skin is dark in tone. In
this photo, it's a lot paler.
473
00:24:52,260 --> 00:24:54,779
In this photograph, there is a man,
474
00:24:54,780 --> 00:24:58,380
whereas in this photograph,
there is a little girl.
475
00:25:00,220 --> 00:25:02,660
Also, the ears are different, so...
476
00:25:03,700 --> 00:25:05,060
Right, what I'm going to do,
477
00:25:05,061 --> 00:25:08,779
I'm going to let you in this
time, but with a warning.
478
00:25:08,780 --> 00:25:11,580
You really do need to update
your passport photograph.
479
00:25:14,500 --> 00:25:15,780
Take care, Jennifer.
480
00:25:17,140 --> 00:25:20,619
It's five o'clock and Precious
is still at the airport.
481
00:25:20,620 --> 00:25:24,419
Oh, hello, petal, how are you?
482
00:25:24,420 --> 00:25:27,859
I'm very good, thank you.
I've had a very busy afternoon.
483
00:25:27,860 --> 00:25:30,699
I've been to Dixon and
bought an alarm clock radio
484
00:25:30,700 --> 00:25:33,179
for to listen to the
Lord's song on a Sunday.
485
00:25:33,180 --> 00:25:36,619
I've been to W Smith because
they've got a special deal on...
486
00:25:36,620 --> 00:25:40,739
Ok, Now and Closer,
three magazine for £2.95.
487
00:25:40,740 --> 00:25:42,899
Praise the Lord for the multipack!
488
00:25:42,900 --> 00:25:46,099
And I've been to Past Time,
but there's not very much there.
489
00:25:46,100 --> 00:25:47,819
It's mainly just shortbread.
490
00:25:47,820 --> 00:25:51,499
Well, all this shopping has made me
very tired so I just need to pick up
491
00:25:51,500 --> 00:25:55,379
some bath and shower gel and go
home and have a bath and shower.
492
00:25:55,380 --> 00:25:57,019
Thank you, Gerald.
493
00:25:57,020 --> 00:26:00,139
Take me now to Boot The Chemist, please.
494
00:26:00,140 --> 00:26:02,459
Good man.
495
00:26:02,460 --> 00:26:04,659
# This little light of mine
496
00:26:04,660 --> 00:26:06,499
♪ I'm gonna let it shine... ♪
497
00:26:06,500 --> 00:26:09,779
Lavinia, your tights is falling down!
498
00:26:09,780 --> 00:26:12,779
Thank you so much. Happy flighting.
499
00:26:12,780 --> 00:26:17,419
Meanwhile at the departure gate,
Moses is pulling out all the stops
500
00:26:17,420 --> 00:26:20,139
to get an upgrade for
his elderly passenger.
501
00:26:20,140 --> 00:26:23,219
Mrs Wolf, I've just
spoken to my supervisor
502
00:26:23,220 --> 00:26:25,739
and explained that it's
your first ever flight,
503
00:26:25,740 --> 00:26:27,899
but he said there was nothing he could do,
504
00:26:27,900 --> 00:26:31,299
so what I've done is, I've
used my own personal Airmiles
505
00:26:31,300 --> 00:26:34,660
and I've managed to get you
an upgrade to first class.
506
00:26:36,180 --> 00:26:37,700
I'm eating.
507
00:26:44,780 --> 00:26:48,339
If you'd just like to wait
here one second, Mrs Wolf.
508
00:26:48,340 --> 00:26:52,539
- Right, now I've got your
cigarettes and your whisky.
- For my grandson.
509
00:26:52,540 --> 00:26:54,419
- Yes.
- Not me.
510
00:26:54,420 --> 00:26:58,619
No. And the other things I
put on my credit card for you,
511
00:26:58,620 --> 00:27:01,099
the Yves Saint Laurent scarf, the iPad
512
00:27:01,100 --> 00:27:04,139
- and the giant Toblerone.
- Yes.
513
00:27:04,140 --> 00:27:07,619
And I'd just like to say from all
of us here at Great British Air,
514
00:27:07,620 --> 00:27:10,619
we wish you a very
happy first ever flight.
515
00:27:10,620 --> 00:27:13,340
- There we are.
- Yes.
516
00:27:16,900 --> 00:27:18,219
Bye-bye.
517
00:27:18,220 --> 00:27:19,780
Happy flighting.
518
00:27:22,060 --> 00:27:25,899
Oh, I just remembered, I
have actually flown before.
519
00:27:25,900 --> 00:27:27,420
Many times. Goodbye.
520
00:27:32,060 --> 00:27:34,339
If I ever see that woman again,
521
00:27:34,340 --> 00:27:36,460
I will kick her in the face.
522
00:27:38,180 --> 00:27:41,339
The sun sets on another day,
523
00:27:41,340 --> 00:27:44,379
but the airport never sleeps.
524
00:27:44,380 --> 00:27:47,819
What's your favourite live-action
Disney film from the late '60s?
525
00:27:47,820 --> 00:27:50,299
Sue and Geoff had their
wedding in Disneyland
526
00:27:50,300 --> 00:27:53,219
and consummated their
marriage on the Peter Pan ride.
527
00:27:53,220 --> 00:27:56,659
Basil The Great Mouse Detective
was a fine movie, did you see that?
528
00:27:56,660 --> 00:27:57,699
It's not good.
529
00:27:57,700 --> 00:28:00,859
Simon and Jackie are still
trying to patch things up.
530
00:28:00,860 --> 00:28:02,379
What's for dinner tonight?
531
00:28:02,380 --> 00:28:03,900
- Chilli con carne.
- Ok.
532
00:28:05,460 --> 00:28:08,619
I know you don't like it,
but I do, so we're having it.
533
00:28:08,620 --> 00:28:12,459
And Martin Clunes heard his
Japanese fans were waiting for him
534
00:28:12,460 --> 00:28:15,099
so had his plane diverted to RAF Northolt.
535
00:28:18,100 --> 00:28:20,860
- Why?!
- Oh...
536
00:28:41,740 --> 00:28:44,779
sync and corrected by Adriano_CSI & chamallow
537
00:28:44,780 --> 00:28:47,820
www.addic7ed.com
9999
00:00:0,500 --> 00:00:2,00
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