Original subtitles

Duckies!

Hello!

We're gonna be seeing more of each other.

Hey, you. Quack, quack, quack, quack! Oh, no, Ducky! Ducky! No.

Don't go away, Ducky. I thought we were friends.

You from Madrid?

Santiago de Compostela.

But now I live here. This is my house.

-You and Antón? -Yeah, I live with him.

-When did you-- -Yesterday afternoon, I moved in.

-With Antón? -Do you like ducks?

I'm obsessed with ducks. And the smell here is…

-And you like the smell? -Oh, yeah, I love it.

Hey! We should take a shower.

-Morning! -Morning.

We should take a shower because the water heater's crap

and there's not enough hot water for the both of us. Okay?

Go take a shower, then.

Happy cows, free cows, the way all cows should be.

So tell me,

the Ministry of Health does not care about the condition of your car?

We veterinarians depend on the Ministry of Agriculture.

Wonderful. So the vet can also be free.

The vets are free, new attitudes, freedom, madness.

Look over there! A cute little kitty!

Oh!

Oh my God, this song! I love it.

OLD DOG, NEW TRICKS

Just one more introduction.

Antón, let me introduce you to the survey terminal.

Hmm.

Wouldn't you rather call it the "terminal surveys"?

Uh…

no.

Guess how many green faces we have at Kawanda.

Go on, surprise me.

Over 80%, you know?

Wow!

And? What do we think?

It's a big number.

Oh yeah, I mean, it's definitely a big number.

It's kind of like a traffic light.

It's fascinating…

Anyway, if I haven't been clear with you this far,

our only goal here at Kawanda is to continue improving.

Hmm. But that's after the animals.

Oh, I know.

Because if our furry friends are super happy, so is the client.

So we get a green smile.

Do you really think a dog that has just had his balls removed

will leave here as happy as his owner?

Uh, his "co-habitant human."

Come again?

Uh, you can open the door.

-Hello. -Hello, good afternoon, sir.

You may sit down if you want.

Thanks.

So tell me…

I'm here because I'd like you to remove Tony's anal glands

'cause he smells a little.

You want me to remove his anal glands?

Yeah.

Because he smells a little?

Exactly.

With all due respect, sir, that's the nature of ferrets.

So your ferret will smell anally around his anus. I mean…

Yeah, I… I know. That's why.

You don't like how ferrets smell?

Uh, well, not especially.

Do you want me to tell you what I really think, sir?

Okay, now you have a go.

Just so I've got this straight, the terminal cancer thing, where did you…?

Uh, the Internet.

The Internet!

He's got a little lump…

-I mean… He's got a little-- -Yeah, 'cause a lump is always…

Yes, come in.

Hi.

-How's it going on your first day? -Oh, just wonderful.

Oh, wonderful? Well, that's great to know.

You okay?

-Mm-hmm. -Perfect, do you need anything from us?

No, happy to hear things are going well, so… Nothing else, thank you.

So, he doesn't have a tumor.

Actually he just swallowed a hairball.

From the bathroom or the shower?

I'm afraid I'm not privy to that kind of information.

I meant a hairball of his own fur.

Oh, okay. Is that better? Or…?

Yeah, better.

Hair is always, always, better than cancer. Always.

But it wasn't me, okay?

Well, if it happens again…

But I haven't touched it, Uxía. It must have been Bernardo.

Hmm.

Em… Yeah, just if you…

Hey, Roi, come here.

I, um… I wanted to ask you guys to give Antón a shot.

Antón?

Antón, the new vet. I introduced you earlier.

The boomer?

He's my uncle, so can you guys just be cool?

You don't paint a reptile's nails,

and by extension, you don't paint any animal's nails,

do you hear me?

Sign up for Tinder.

Ah hey! Hey guys, so this is where you hang out.

So how am I doing? How do you think my first day's going?

Listen, you gotta be careful.

First of all, we had the atomic bomb and now…

those energy drinks.

There's a ton of sugar in 'em,

and a ton of other substances that, uh…

-Shoot, I forgot your name. What was it? -Bernardo.

How are you, Bernardo?

-Nice to meet you, Antón. -Great. Likewise.

How are you? You doing good?

-Yes. -Yeah?

-Yeah. -That's good.

I'm gonna go back. I've got a lot of accounting to do.

-Okay, buddy? -Uh-huh.

-See you later, okay? -Of course.

-Okay. -I'm here if you need anything.

-That's great. -Nice to meet you.

What?

What?

I've never seen your teeth, Antón.

Uh, you should know Kawanda employees

get a discount at dental clinics that are in the group. Mm-hmm?

The group of…?

Kawanda's part of a much bigger group of businesses.

There's Kawanda,

but there's also transportation, and there's hospitality,

and dental clinics.

Wow. I had no idea. That's good.

A smile begets a smile.

Are you serious, Uxía?

Antón, you've received two sad faces and two yellow faces in one day.

You're right. Uh…

Is it possible for…

Is it possible for us to press the green…?

No.

-Okay. -Hmm.

-Hello. Good morning. How are you? -Hey, there.

Can I get you some water, some coffee? Some sweets?

-No, thank you. -I'm okay.

Okay, that's great. Thank you, guys.

Uh… Ángela, who are we seeing first?

Carmiña is first.

Okay.

That's me, so…

Well, come on through, Carmiña. Follow me.

Come on.

This is a very common injury, sir, so you don't need to worry.

All it is is a displaced meniscus,

which is causing the tendon tissue here to swell up,

causing the slight limp that you've noticed.

But having said that, well, the… the surgery's very simple,

but obviously, it requires a period of recovery,

extensive rehabilitation and more time.

Well, however long it takes, right? Hey, Carmiña.

We just need her to get better.

Respectfully, Carmiña's already 12, right?

By the time she recovers full mobility…

What?

Maybe I'm not explaining this very well.

Carmiña…

is already 12.

-Mm-hmm. -So she'll only have… two…

We don't know.

No, you're absolutely right. We don't know that,

but what I mean to say, sir, is it's just not worth it, I'm afraid.

So it's not worth it?

It's not worth it, sir.

I'm just being honest, it doesn't make sense.

Em…

Is there anything else I can help you with?

-Just… -What is it?

I don't know how my wife will take it. Ana.

-Look, it's a very mild-- -Yeah, the limp's mild, but…

Anyway, you don't wanna hear about all my… my personal issues, I imagine.

No, of course I'm interested.

It all started when Carmiña started limping, really.

I mean, before, Ana and I used to do everything together.

-I'm going to walk him to the door. -Climbing, kayaking, tennis…

We used to love sports, you know?

But we don't do anything now, doctor. Ana doesn't want to be with me anymore.

What's marriage if you don't have anything in common?

Carmiña is what binds us together. I mean, now with the limp,

there are no sports, cultural activities, social life…

So where are they?

Well, they're somewhere.

Huh?

-Everywhere? -No, no, no. I mean the clients.

There was a hamster, and a water dog.

Oh, the clients, they're gone.

Yeah, I can see they've gone. Um, will… will they return?

Oh, I don't think so.

Did they seem angry or…?

Mm-hmm.

And did they press the atomic bomb?

Bring your pet to Kawanda. You'll find anything they might need.

'Sup, boss?

You spoke to Angélica?

To Ángela? Yes.

Okay, I miscalculated the time,

because there was this client that, uh…

He had a very unique problem.

It was personal, as well as the dog, you know? This and that.

I was very friendly, I behaved impeccably,

I followed your instructions and…

well, I don't know if the others might have pressed the red button,

or whatever, but you can be sure that one client was happy when he left.

Oh, Uncle Antón, I don't…

Look, I don't know about that.

Do you really believe that client was happy earlier?

Oh yeah, 100%.

Shit, because that client you thought was all good

has put a bad review on our website.

You've gotta be kidding me, Uxía. Can you show me what he said?

You think that's necessary?

-Come on, show me. -Okay, I'll show you.

Uh, let's see, let's see.

Here it is.

"Brought Carmiña to Kawanda. The facilities are wonderful."

Blah, blah, blah… "But…"

-Go on. -"My dog was limping when we arrived,

and is still limping now." So…

Two paw rating.

So the paw thing is some sort of score, I suppose?

Yeah, two out of ten. And I'm afraid that's not very good.

No.

He was a moron, who wanted to operate on the meniscus

of a 12-year-old dog.

Uxía, that would be a fucking bummer for the dog.

Antón, they're not gonna let me hire you, are they?

Do I need to spell it out for you?

No green faces means they won't let me hire you, no matter how much I want it.

And believe me, I really want it, but they just won't.

Okay, but can we at least acknowledge I was empathetic with the client?

Please, don't lie to me. I mean it, Uncle, please don't!

And don't lie to yourself. 'Cause that's just pointless.

Eh…

Fuck me.

What the hell are you doing here, Vicente?

Nothing bad, don't worry.

-Wait inside, Uxía. -Whoa!

You know, I'm thinking of calling Nuno,

Mario's nephew, the council guy.

Mario's nephew.

I mean, he's a hell of a guy.

I bet 1,000 big ones you've already talked to him.

Yeah, we were speaking and he said

he might be able to take over other farms in the area.

Some that used to be yours.

And?

Antón.

If you sign the certificate, things go back to how they were.

You know that, don't you?

You could go back to your farms, your world. You thought about that?

-Anything else, Vicente? -No, that's all I wanted to tell you.

-And that you look well. -Likewise.

Well, that's great.

Right. Yeah.

Can I crash at your place or not? I can stay on the couch.

Listen, I gotta go. Yeah, thanks. Okay, bye. Bye, now.

Oh wow, you've already gone and got gas. When'd you wake up?

Five thirty. Where the hell are you going? Are you going back to your boyfriend?

No. But I'm gonna go.

This is your house, Uxía, this is your house.

Half this damn property belongs to your crazy mother.

Yeah, but seeing as you didn't like the way it was going…

Says who, you?

Well, yeah, I do.

-Antón, I'm not saying you're no good. -Don't I still have three days left?

-Yeah, your trial is-- -I've learned the lesson.

For a higher level of satisfaction, the client must always be right.

That's right, that's what it…

So, the first thing we've gotta do is to make 'em remove the rating.

Sound good to you?

Yeah, I, uh…

I've already told them we'll operate on their dog.

Ah, are you sure?

If you ask me one more time, I won't do it.

No, but I mean, maybe we don't operate on the dog.

I can explain the situation to the owners, and they can…

Okay, let me explain. She wants a divorce, he doesn't want one.

He's convinced that if they go back to having these long forest walks

with their dog, the love will return.

And will it?

They could take that dog to Lourdes for a miracle

and the love wouldn't return to that marriage.

Why are we talking about this then? Leave the dog alone! It's not her fault.

Let them get angry, I don't care!

-You don't care? Are you serious? -No.

After going on and on about "a smile begets a smile"

and "the client is always right" and now you're telling me you don't care?

I swear it's impossible to win with you.

I mean, you're the boss, you bust my balls, and now you don't care.

Hi, there. Are you the veterinarian? It's just I've been waiting an hour.

-I'm sorry, how can I help today? -Uh, Luna's not okay.

Um… why don't we go take a look in my office?

Yeah, she… she's really out of sorts. Like, sort of… overwhelmed.

-She's overwhelmed? -She's all depressed.

Well, we'll have to cheer her up then.

-Are you okay? -Yeah. Yeah.

I've, uh, I've been better, but… Yeah, I'm good today.

These ones are selling really well,

so it's important to put 'em at the front because it's a new formula.

Otherwise, they just stay at the back and no one will buy…

I have that work thing…

Right, you can do that, okay?

-Good morning. -Hello.

Well, Carmiña's having surgery and they told us to bring this.

Okay, I'll need to check this.

-Okay. -Hi, there!

-Oh, hey. -Morning.

Hey, I'm the manager, Uxía. It's nice to meet you.

-And I guess you're Carmiña's parents? -Yeah.

Look how pretty! Are you operating today?

Yeah, yeah, Antón called us. He's a wonderful man.

-Really, you think so? -Yeah.

Carmiña, stop that.

But she's not doing anything at all.

I'm gonna give you a bag of dog treats when this is over, okay?

Yeah.

Hmm, I guess that you're sure?

About what?

-About the surgery. -Seriously?

-What? -You're doing this again?

No! I just want to make sure, that's all I'm doing.

I mean, first you say no, then yes, and now it's a no again?

But I just wanted to ask so we're certain that…

-Well, because I see she's a little-- -Hello to the lovely couple.

-Antón. -Hello.

-How are you? Uxía? -A.. Antón.

I was just telling them about what you were saying earlier today.

Remind me of what it is that I said.

Well, that you had some doubts

about whether you should operate on the dog or not.

Doubts?

Doubts about a very simple arthroscopy

that's as easy as… one, two, three, after which Carmiña will be great?

I feel much better about it now.

Come on, now.

-Shall we? -Yeah.

Let's go to the OR, come on.

-Come on, Carmiña. -Bye-bye, gorgeous.

-This way, Carmiña. -She's so pretty.

I don't want to.

Sorry, please stop!

What are you doing?

What the hell did you do to the dog?

I'll apply some antiseptic,

then a bandage.

Maybe even a green one.

Huh? They won't realize?

No. Impossible.

And you don't need to worry if she limps a bit the first few months.

And that's it.

-Whatever she needs, right? -Of course.

Here's a prescription for anti-inflammatories.

Half a pill with every meal.

Oh, and it's important that she doesn't get stressed.

-Stress is bad for all of you. -Well, hey, thanks.

Thank you, as always.

-Paint the town red, Carmela. -Carmiña.

Carmiña.

-Come on. -Come on.

Shall we?

Hey, we could do some hiking tomorrow.

What do you think? I don't know, go on a…

They didn't hit the thing.

Sound good to you?

You want to go for a walk, Carmiña? Yeah?

They're not gonna press it, they're not going to press it.

Yeah, you do.

-Thanks, Antón. -Thank you, as always.

In Santiago De Compostela…

Hello.

Okay, kid, so what do you want for dinner?

You're the one who knows this joint, Uncle.

Oh, hello.

"Uncle" as in he's your uncle?

Oh, come on, Sabela.

As in "uncle."

-Oh, so you're Carmen's… -Yeah.

-You're Carmen's daughter. -You thought we…?

-No, no. -But no…

But that is so gross!

-I don't even know how old-- -He's not that gross.