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These are the user uploaded subtitles that are being translated: 1 00:00:00,360 --> 00:00:02,520 OK so it's a really exciting moment. 2 00:00:02,520 --> 00:00:04,970 Somebody has bought something from your site. 3 00:00:05,130 --> 00:00:10,770 The party has died down and now you realize you've actually got to ship this product to the customer. 4 00:00:10,770 --> 00:00:13,360 You've got to fulfill your order. 5 00:00:13,680 --> 00:00:14,870 So how are we going to do that. 6 00:00:14,870 --> 00:00:18,660 Well in this lecture I'm going to show you the manual process to fulfill an order. 7 00:00:18,780 --> 00:00:22,200 And then later on in the following lecture you'll see how to do it automatically. 8 00:00:22,200 --> 00:00:26,620 Now you might say to yourself if there's an automatic process why do I need to know how to do it manually. 9 00:00:26,790 --> 00:00:32,160 Well it's much like when I showed you how to import the products understanding the manual process is 10 00:00:32,160 --> 00:00:37,770 very very important so you understand exactly what the underlying process is and also the automatic 11 00:00:37,770 --> 00:00:43,560 process is not foolproof so it's always good to know exactly what's going on underneath. 12 00:00:43,560 --> 00:00:48,150 So in order to demonstrate this to you I've made an order on my site and you can see that it happened 13 00:00:48,180 --> 00:00:49,350 two minutes ago. 14 00:00:49,350 --> 00:00:54,510 All right this other arm with the test or we did some lectures ago but I just make this one two minutes 15 00:00:54,510 --> 00:00:58,850 ago you can see the payment status has been authorized and it is fulfilled. 16 00:00:58,860 --> 00:01:01,150 We need to fulfill it. 17 00:01:01,170 --> 00:01:06,780 So the first thing we do is click in to the order detail itself. 18 00:01:06,790 --> 00:01:11,000 Now you can see the product has been ordered the Heart-Shaped dog pendant that's perfect. 19 00:01:11,130 --> 00:01:18,620 And all I really need to know is this information here the name and the address of the customer who 20 00:01:18,620 --> 00:01:21,010 I'm actually going to ship it to. 21 00:01:21,010 --> 00:01:28,270 So what we need to do now is actually buy this from Ali and have it shipped directly to the customer. 22 00:01:28,270 --> 00:01:32,780 Now remember I reiterate I know but we never touch this product. 23 00:01:32,790 --> 00:01:38,410 That's one of the beauties of this model is that the supplier over there on Ali is going to ship directly 24 00:01:38,470 --> 00:01:40,160 to our customer. 25 00:01:40,240 --> 00:01:46,690 So the next thing we want to do is go to Ali and I'm going to show you exactly how to do that. 26 00:01:46,700 --> 00:01:51,410 So here I am on any express dot com and if you're doing this for the very first time which is highly 27 00:01:51,410 --> 00:01:56,750 likely what you'll need to do is to create an account on Ali case completely free. 28 00:01:56,750 --> 00:01:58,060 Just go to the home page. 29 00:01:58,130 --> 00:02:02,730 Go over here to join and just click on Join FREE. 30 00:02:02,780 --> 00:02:07,520 All you need to do is to fill in this very basic form and click Create your account and you will then 31 00:02:07,610 --> 00:02:09,040 have an account on it. 32 00:02:09,320 --> 00:02:10,940 So please take them to do that now. 33 00:02:10,940 --> 00:02:16,220 I obviously have an account on Ali but I'm going to create a new one because I want to show you exactly 34 00:02:16,220 --> 00:02:18,800 what it will look like for you. 35 00:02:18,810 --> 00:02:19,360 All right. 36 00:02:19,520 --> 00:02:23,870 So I'm going to go ahead and create a brand new account and having done that or go find the product 37 00:02:23,970 --> 00:02:27,420 on ebay and I shall see you in a moment. 38 00:02:27,660 --> 00:02:30,770 So here I am on the product page now just before I move to the next step. 39 00:02:30,780 --> 00:02:33,000 I always do a couple of checks. 40 00:02:33,030 --> 00:02:38,330 The first check I do is to make sure supply still has plenty of product in stock. 41 00:02:38,340 --> 00:02:43,470 I don't want our ordering from a supplier who has only got 10 PCs available for example because you 42 00:02:43,470 --> 00:02:47,280 know I'm hoping this part is going to take off and I don't want him to run out of stock. 43 00:02:47,460 --> 00:02:53,430 And in fact on that note is often good to find two or three suppliers that stock the product you want. 44 00:02:53,430 --> 00:02:55,580 So you always have some sort of insurance policy. 45 00:02:55,650 --> 00:02:56,940 Not that that's always possible. 46 00:02:56,940 --> 00:03:01,500 So if you do have the one supplier make sure there there's plenty of stock available and you can see 47 00:03:01,500 --> 00:03:01,840 here. 48 00:03:01,860 --> 00:03:07,380 I've got nine thousand eight hundred and twenty five PCs available so that is more than enough to build 49 00:03:07,380 --> 00:03:08,550 my business upon. 50 00:03:08,890 --> 00:03:12,750 And the other thing I do is I always make sure that IPAC it is still available. 51 00:03:12,750 --> 00:03:18,000 So by clicking on this part here I can scroll down and sure enough in this case it is. 52 00:03:18,000 --> 00:03:18,960 So it's all good. 53 00:03:18,960 --> 00:03:26,080 I select the packet go to OK which gives me total price of $4 50 song to make a great markup on that. 54 00:03:26,160 --> 00:03:32,500 And the next thing I ought to do is hit by now and this is where you only to fill in the shipping information 55 00:03:32,500 --> 00:03:36,440 now these are the details of the customer that bought from your site. 56 00:03:36,440 --> 00:03:38,000 These are your details. 57 00:03:38,000 --> 00:03:42,860 This is the person who bought from your site because the supplier here on EARLY Express is going to 58 00:03:42,860 --> 00:03:45,100 ship directly to them. 59 00:03:45,110 --> 00:03:50,450 So remember again I repeat myself we are never going to touch or handle this product. 60 00:03:50,450 --> 00:03:54,260 So the information you want here is be found back on your orders page. 61 00:03:54,260 --> 00:04:01,800 So let's go back there and what you're looking at here is the name and then the address. 62 00:04:01,850 --> 00:04:03,500 So I'm going to quickly fill those in. 63 00:04:03,500 --> 00:04:05,450 All right so that's all done through to erode. 64 00:04:05,450 --> 00:04:06,640 Anchorage Alaska. 65 00:04:06,770 --> 00:04:13,010 Now the important thing here is the mobile number what you want to do here is put in your mobile number 66 00:04:13,340 --> 00:04:17,700 because if there's any kind of issue you want and express to contact you directly. 67 00:04:17,810 --> 00:04:19,790 Now even then it's a very very long time. 68 00:04:19,880 --> 00:04:25,450 And I have never ever been contacted by Ali express but if I was it's really no big deal. 69 00:04:25,460 --> 00:04:28,020 I'm simply buying something off of alley. 70 00:04:28,070 --> 00:04:28,810 So every time. 71 00:04:28,850 --> 00:04:33,890 Make sure you put your number into this field so I going to put in a fictitious number here. 72 00:04:33,890 --> 00:04:38,390 All right so the telephone number is in there and then all I need to do now is click on Save and ship 73 00:04:38,390 --> 00:04:43,120 to this address. 74 00:04:43,450 --> 00:04:48,040 So we get a confirmation screen and this address is now actually saved into the alley system so if you 75 00:04:48,040 --> 00:04:53,130 ever want to shipped this person again you're going to find it in your saved addresses at a later stage. 76 00:04:53,380 --> 00:04:55,720 But just check that that looks all great. 77 00:04:55,900 --> 00:05:00,820 And then we want to do is scroll down to this but here the review and confirm your order. 78 00:05:00,820 --> 00:05:03,190 Right so just make sure everything is in place. 79 00:05:03,340 --> 00:05:06,400 Make sure this shipping bit here is selected correctly. 80 00:05:06,400 --> 00:05:10,180 Sometimes I've seen that skip out and doesn't select IPAC it for some reason. 81 00:05:10,180 --> 00:05:14,710 So make sure you get a packet give it the once over and make sure everything looks great. 82 00:05:14,710 --> 00:05:18,370 OK so total price of $3 and 18 cents. 83 00:05:18,370 --> 00:05:20,710 So some very very nice profit to be had there. 84 00:05:20,710 --> 00:05:22,060 I'm sure you'll agree. 85 00:05:22,090 --> 00:05:25,210 Now the last thing I want to do is to fill in this bit here. 86 00:05:25,210 --> 00:05:32,020 Leave a message for the seller and what you want to write is please do not include the original invoice. 87 00:05:32,020 --> 00:05:33,660 This is a dropship. 88 00:05:33,670 --> 00:05:34,370 Thank you. 89 00:05:34,420 --> 00:05:34,720 All right. 90 00:05:34,720 --> 00:05:40,750 So when the supplier sends this to the customer you don't want them to include the original invoice 91 00:05:40,750 --> 00:05:45,790 in there for three dollars and 18 cents because otherwise your customer is going to know exactly where 92 00:05:45,790 --> 00:05:50,230 it came from and how much you paid for it in the first place which is something you want to avoid. 93 00:05:50,230 --> 00:05:55,360 Clearly now you will find suppliers on and have absolutely no problem putting them in. 94 00:05:55,360 --> 00:06:01,120 They know that many many people drop ship from Ali and they want to work with dropship as you know at 95 00:06:01,120 --> 00:06:05,020 the end of the day they're making exactly the same money the suppliers making exactly the same money 96 00:06:05,380 --> 00:06:09,150 whether it's a dropship ordering or an individual customer. 97 00:06:09,220 --> 00:06:13,850 And not only that they know that dropship could be ordering an enormous amount in the future. 98 00:06:13,900 --> 00:06:15,580 So the interests are completely blind. 99 00:06:15,580 --> 00:06:18,360 You have absolutely no issues with this statement whatsoever. 100 00:06:19,500 --> 00:06:22,590 Now the last thing you ought to do of course is to pay. 101 00:06:22,620 --> 00:06:25,810 So let's scroll down to the payment method. 102 00:06:25,840 --> 00:06:30,670 Now this is where you're going to pay with your card but remember you are cash positive at this point. 103 00:06:30,670 --> 00:06:34,210 You've already got the money upfront from the customer. 104 00:06:34,210 --> 00:06:38,710 You know you've got twenty twenty five dollars whatever it is in your hands here more or less and now 105 00:06:38,710 --> 00:06:39,490 you're going to pay out. 106 00:06:39,490 --> 00:06:42,240 In this case $3 an 18 cents. 107 00:06:42,250 --> 00:06:47,440 So you've got the money up front but what you'll need to do here for the first time is to put in your 108 00:06:47,530 --> 00:06:48,610 card details. 109 00:06:48,610 --> 00:06:49,960 You know as I said a little while back. 110 00:06:49,990 --> 00:06:55,030 I've set up a brand new account here because I want you to see exactly what it looked like the first 111 00:06:55,030 --> 00:06:55,800 time around. 112 00:06:55,870 --> 00:06:59,830 But once you set up that card is going to save your card details you're not going to have to re-enter 113 00:06:59,830 --> 00:07:01,600 this every single time. 114 00:07:01,600 --> 00:07:06,740 Now one thing just to be aware of when you're doing this for the very first time is the billing address. 115 00:07:06,820 --> 00:07:09,940 You see how it's basically put in here the customer's address entirely. 116 00:07:09,940 --> 00:07:11,900 That's not my billing address. 117 00:07:11,950 --> 00:07:17,500 So make sure you go in at that and put in the address that corresponds with your card but otherwise 118 00:07:17,530 --> 00:07:18,210 that's it. 119 00:07:18,250 --> 00:07:19,510 You are done. 120 00:07:19,600 --> 00:07:22,750 You have absolutely everything to order the item off of Ali. 121 00:07:22,750 --> 00:07:25,300 Now Ali will now do it automated process. 122 00:07:25,300 --> 00:07:26,890 The supplier will see the order. 123 00:07:26,920 --> 00:07:31,510 You will see you paid and he will ship the product directly to the customer. 124 00:07:31,630 --> 00:07:35,180 With that little note in there to not include the original invoice. 125 00:07:35,410 --> 00:07:37,300 Everything is in place. 126 00:07:37,300 --> 00:07:39,460 Now we just have a few things left to do. 127 00:07:39,460 --> 00:07:42,210 Back on Shopify to complete the process. 128 00:07:42,250 --> 00:07:44,770 So I'll see you back there in a moment. 129 00:07:44,770 --> 00:07:49,870 So here I am now back on the familiar order or never scroll down a bit you'll see that got this start 130 00:07:49,900 --> 00:07:51,340 fulfilling button. 131 00:07:51,520 --> 00:07:57,310 So if I click on that I get this next form I have the option to fill in some tracking information. 132 00:07:57,340 --> 00:07:59,360 Should I be working with a particular carrier. 133 00:07:59,500 --> 00:08:05,980 But otherwise I can just leave this blank and always leave this as well send shipment details to your 134 00:08:05,980 --> 00:08:06,420 customer. 135 00:08:06,420 --> 00:08:09,580 Now this will relate to those e-mails that we were looking at some time ago. 136 00:08:09,580 --> 00:08:14,680 There's e-mail notifications that go out automatically which I'm sure you remember and then we got to 137 00:08:14,680 --> 00:08:22,430 do is just basically click on fullfil items and that's it the order has been fulfilled you'll see the 138 00:08:22,430 --> 00:08:24,960 status here as change to fulfilled. 139 00:08:25,100 --> 00:08:29,570 And if I scroll down here a bit you'll see fulfillments marked as fulfilled et cetera. 140 00:08:29,750 --> 00:08:33,610 And then in the timeline you also see fulfilled so it's all there. 141 00:08:33,740 --> 00:08:40,790 And just for absolute confirmation if I go back to the old orders page you see now 23 minutes ago authorized 142 00:08:40,910 --> 00:08:43,000 and fulfilled. 143 00:08:43,040 --> 00:08:48,040 So the order is well on its way but there still is one very important thing that we still need to do. 144 00:08:48,170 --> 00:08:52,980 And that's actually to get paid although we've had a payment on our site. 145 00:08:53,060 --> 00:08:58,800 We haven't actually received the money yet and that's because we haven't captured the payment. 146 00:08:58,850 --> 00:08:59,830 So what am I talking about. 147 00:08:59,820 --> 00:09:01,970 And why would this need to be a manual step. 148 00:09:01,970 --> 00:09:06,530 Surely when somebody buys something off their site it automatically goes to the bank and gets authorized 149 00:09:06,560 --> 00:09:08,810 and we automatically get paid. 150 00:09:08,810 --> 00:09:13,010 Now the good news is is we'll set it up to do exactly that in a moment. 151 00:09:13,010 --> 00:09:18,040 Now the reason why some people always have it on manual is to do with the amount of stock. 152 00:09:18,260 --> 00:09:22,910 So let's imagine that somebody comes and buys something off their site and then we go to the warehouse 153 00:09:22,970 --> 00:09:27,650 and realize we don't have any left then we're going to have to start a different sort of process. 154 00:09:27,710 --> 00:09:29,180 We might not take the payment at all. 155 00:09:29,180 --> 00:09:33,560 We might try and offer a different product but that's a different model with drop shipping. 156 00:09:33,570 --> 00:09:40,130 And you remember on early express I emphasized the importance of a supply having a lot of stock. 157 00:09:40,160 --> 00:09:42,590 This should never be a problem. 158 00:09:42,590 --> 00:09:46,610 So right now we're just going to manually capture the payment by simply clicking on the capture payment 159 00:09:46,610 --> 00:09:48,410 button. 160 00:09:48,630 --> 00:09:54,870 And then why do we simply click on accept and then we go payment of 20 or 95 has been accepted. 161 00:09:54,870 --> 00:09:58,650 So as I just said you can set this up automatically so you don't have to click on that button every 162 00:09:58,650 --> 00:09:59,450 single time. 163 00:09:59,460 --> 00:10:00,780 It's another thing to remember. 164 00:10:00,930 --> 00:10:09,590 So in order to do that just go down to your settings coach your payment providers and then scroll down 165 00:10:09,590 --> 00:10:10,610 to the bottom here. 166 00:10:10,790 --> 00:10:13,040 And this is where you see payment authorization. 167 00:10:13,040 --> 00:10:17,280 OK here we have manually capture payments for orders. 168 00:10:17,360 --> 00:10:19,820 And over here we have automatically capture payment for this. 169 00:10:19,940 --> 00:10:22,870 So all you do is simply select the automatic. 170 00:10:22,880 --> 00:10:26,660 Now I'm going to leave a manual because for teaching purposes there's a couple of things I still want 171 00:10:26,660 --> 00:10:27,260 to show you. 172 00:10:27,440 --> 00:10:32,810 But by all means now set yours on automatic and then any payments that you receive on your store will 173 00:10:32,810 --> 00:10:35,840 be automatically processed by the bank. 174 00:10:35,840 --> 00:10:41,560 So everything has been done that is how you mentally fulfill an order. 175 00:10:41,570 --> 00:10:46,640 Now if you got hundreds maybe thousands of orders coming in in the future clearly you don't to be sitting 176 00:10:46,640 --> 00:10:49,010 there all the time manually fulfilling orders. 177 00:10:49,010 --> 00:10:54,680 So let's have a look and see how below that same software that we looked at was helping us import products 178 00:10:55,010 --> 00:10:59,080 can help us automate the whole manual fulfillment process. 19166