Original subtitles

(upbeat music)

- [Voiceover] Please dial in your phone or account number.

(sighs)

(phone keypad dialing)

- [Auto-Attendant] How can we help you today?

- Agent, agent please?

(keyboard rattling)

- [Voiceover] I'm sorry this is taking so long.

- Agent please?

- [Voiceover] You can speak to me in complete sentences.

- Human please. - How can we help you today?

- Can I speak to a human please, please, please?

- [Voiceover] Just a moment and I'll connect you

to someone who can help you.

(upbeat call waiting sound)

(lively music)

- [Voiceover] We're sorry - Hello?

- [Voiceover] all our attendants are still busy.

Please continue to hold your call will be answered

by the next available attendant.

(upbeat music)

- Thank you for calling-- - Hello?

- [Operator] C-Mobile, this is Ryan.

- Hi, yes

- [Ryan] Who am I speaking with today?

- My name is Rita Joseph.

- [Ryan] Hello Rita. How can I help you?

- I just had a few questions about my C-mobile bill?

You guys have a no-surprise fee guarantee, correct?

- [Ryan] Yes ma'am we pride ourselves

in our surprise free guarantee.

- So Ryan imagine my surprise this afternoon

when I opened my bill and I see this $10

account maintenance fee.

- [Ryan] Oh, I see.

This is actually just a new fee the C-Mobile just began.

It helps us maintain quality service

for all of our customers.

- Right and was a written notice sent to my home,

notifying me of this new surprise fee?

- [Ryan] Not to your home but it was--

- No, it wasn't.

- So that would be considered a surprise fee, right?

- [Ryan] Well. - So Ryan,

what is the definition of surprise?

- [Ryan] I'm not sure what you mean.

- Yeah I want you to define the word surprise for me.

- [Ryan] Really? - Okay surprise is an event

or an action that occurs without any warning.

Okay, either you guys don't understand the definition

or you lied.

- We're definitely not liars. - Right?

Which is fine if you don't understand it

you just need to be clear so that we're all on the same page

and we can know what to expect from each other.

- [Ryan] Can I speak Rita?

Rita? - Ms. Joseph is fine.

Ryan do you have a--

- [Ryan] Ms Joseph.

- Manager or supervisor? - [Ryan] Of course

I have a manager and-- - Or somebody

with like authority that I could speak to, over there?

- [Ryan] You know what,

I'm not sure how we got to this point

but it's just a $10 fee.

(dramatic music)

- [Male voice] It's just a $10 fee.

Just a $10 fee.

- Excuse me.

- [Ryan] I'm not sure-- - Sir

- [Ryan] what you really want me to do here--

- Please watch your tone-- - I'm trynna work witchu.

when you're speaking to me.

- I do not appreciate you-- - [Ryan] You know what?

- Trying to inform me-- - My point, this is why.

- On what I can do with my finances.

I left AT&T because every month

they had these types of nonsensical surprise fees.

Come to your company,

which supposedly has a no surprise fee guarantee

and when I arrive,

it turns out you're doing the same exact thing

except over here you're attacking your clients.

- [Ryan] Nobody is attacking you--

- This is unacceptable, no, Ryan.

- [Ryan] Ms Joseph, no one is attacking.

- No, Ryan? - If you want to

get a word in, you know. - Ryan, Ryan, Ryan, Ryan.

- [Ryan] It's in the terms.

- I am either going to have to take my business elsewhere

or you guys are going to need to give me

this month off for free.

- [Ryan] Ma'am-- - Ryan,

do you have a manager-- - This is really unnecessary.

- Or someone else that I could speak to, Ryan?

- If you just hold on for a second--

- Yeah, Ryan.

- 'Cause you're obviously-- - This isn't working.

- [Ryan] Not listening to a word that I'm saying

- You're clearly not cut out for this type of service

because like this short temper

that you're approaching me with--

- [Ryan] Short temper?

- Is really not a good look.

- I have been nothing

but polite to you this entire phone call.

- [Ryan] You're not listening to me.

- Truly if you could just--

- All right, Ms Joseph. - Let me speak to someone else

that would probably be in both

of our best interests-- - You know what?

- At this point.

- [Ryan] Oh my God,

I'd be glad to get you to somebody else.

- Thank you.

- If you could hold please. - Thank you so much Ryan.

- Appreciate it.

(hold music)

(phone line ringing)

(hold music)

(phone line ringing)

- [Operator] Hello Ms Joseph.

Ryan has just brought me up to speed on the situation.

My apologies, we most certainly don't want to see you go.

What can I do to help?

- Well honestly at this point,

I don't know that anything could be done.

Honestly, it's just beyond all of us really.

- [Operator] Well I am of course happy to waive the $10 fee

from your bill this month.

And, for any inconvenience today we are happy to go ahead

and waive this month's entire bill.

Would that be a step in the right direction?

- I'm sorry, what's your name?

- [Operator] Christie.

- Christie,

I just, the entire nature of this whole phone call

has been so hostile,

I don't know that a simple waived fee

would really do the trick you know,

it just seems to be like some deeper issues

that need to be explored.

- [Christie] Two months free.

(upbeat music)

- Can I get that in writing please?

(coin clinks)

- [Christie] Sending the email now.

- Thank you, bye.

(soft hold music)

(phone line ringing)

- [Auto-Attendant] How can we help you today?

- Agent please.

- [Narrator] Black and Sexy baby.

(upbeat music)

- Can you refill the Brita please?

- Sure.

- Thank you.

Running a little low on food in there huh?

- I'm fine on food but thank you.

- Yeah?

- Yeah. - You only have four more

bagels left.

- I know what I have

and I don't understand why your counting my bagels.

- Just noticed.

- And you don't need to worry okay?

I'm not eating up your food,

so its cool - Really?

Not even the turkey?

- Rita, I haven't touched your turkey.

- I mean it's okay if you have, you just tell me.

- I haven't touched them.

I'm not eating your food.

Are we done?

'Cause I have things to do.

- My lunch fee is not included in your 75 a week okay?

So don't touch it, thank you.

- [Lady in purple locks] Got it thanks.

- Mm-hmm

(theme song)

♪ It's the end of the week ♪

♪ And I ain't got paid ♪

♪ Phone bills due and the rest delayed ♪

♪ Don't trip we got a plan at the end of the day ♪

♪ That's how we living, making broke look sexy ♪

(upbeat music)

(whispers)

(paper rustles)

(water splashes)

(upbeat hip hop music)

(door knock)

(dramatic music)

♪ My splits they here they help me make say something ♪

♪ I was billed with hot sole and no budget ♪

♪ Bless the flow, yah I know my cup running ♪

♪ And over here we not scared to say something ♪

♪ And I was taught to get all and leave nothing ♪

♪ Tuck my faith ♪

- Thy, I've been trynna find you for weeks.

- What are you even doing here, and how did you find me?

- James.

You know I had to stop by the old spot, right?

Did you know there's white people living there?

I got mad worried about you.

- Well, you found me I'm doing well,

you don't need to worry about me.

Can you please tell your buddy James to stop texting me

and don't come back all right, thanks.

- Whoa Thy Thy Thy Thy, nah we gotta talk.

So you got a studio now?

- [Tha] What do you want Julian?

- Look Tha, its all over man, all right?

Chef Julian is done, Milan is suing me.

(Tha chuckles)

- She's suing you?

(sighs)

Well, I don't know what you want me to do so.

- I didn't come here to ask for your help.

I just hated the way we left things.

Me and you, we're a family.

We can't be acting like that towards each other.

- I'm glad you finally was able to figure that out.

- Your own mom said she ain't even heard from you,

this shit ain't right.

- Doing my own thing but thank you once again for coming,

there's the door, it's right here.

- [Julian] Listen listen listen.

- [Tha] You can't sit there. - I ain't going nowhere

until we talk.

- [Tha] Julian you can't sit there.

- Why not? - [Tha] Can you please leave?

Because you can't, you really need to leave.

You shouldn't even be...

(dramatic music)

(siren blaring)

- Can you get off my bed please?

- Your bed?

- Get off my bed, you can sit on the futon,

that's what your friend's paying for.

Thalissa, kitchen.

- You need to go, like you need to leave.

- Thalissa, the rules are simple.

- I get it, I didn't even know he was coming.

- I specifically told you

not to have any guests in my house.

- I understand that, like trust I am--

- I specifically asked you not to have

any men in my house.

- I understand and trust me

I am way more pissed off than you are.

Like you don't even know what he's done to me

and for him to just show up like really,

I didn't know he was showing up.

- [Rita] On my bed?

- [Thalissa] I get it, I get it.

(door creaks) I understand

- Rita, you're leaving your door unlocked now?

Oh,

hello?

Who are you?

- You live here too, you stay in the kitchen?

- No, I'm just a friend.

I mean, this my futon but,

it's nice to meet you, I'm Freddie.

- Julian.

- Just so you know, it's an extra $20 a day for a guest.

- He's not even staying here all day.

- So, have I seen you before?

- Nah

- No?

- I'm just here for my cousin Thy.

- Ah cousin,

it's great.

Yeah.

- He's gonna leave.

Okay, are we good?

- I remember where you're from.

- Where?

- The commercial, you know the chicken commercial,

that Chef Julian.

That was you. - Thalissa,

she directed that one.

- I love that commercial I've watched it like,

a million times you know, shamelessly but it's amazing.

- What's that?

- That's your juice.

I don't know it has your name on it.

- Oh you don't know?

- [Thalissa] You don't put your stuff

back in the fridge? - Okay, Thalissa.

- Talking to the camera, and I just was like,

"Ah, chicken, I want chicken.

I don't even eat chicken, but I really want his chicken."

You know what I'm saying?

- I'm not in the chicken business anymore though.

- Oh my God, really?

- [Julian] Yeah.

(gasps)

- What?

- I drive for Rider.

- You still have a great back.

(clicks) I dig your back.

- Yes so all that is great and everything,

thank you for visiting but it's time for you to go

and don't come back okay?

Thank you. - Are you saying

you drive for Rider?

- Yeah

- Thalissa needs a ride to the grocery store.

- [Julian] Oh really?

- Yeah.

- That would be great,

give us a chance to catch up.

Matter of fact, I'mma go ahead and get my car.

You know how it is,

crazy ass neighborhood, can't find no parking.

- Is it a crazy neighborhood?

- No one asked you to come.

So I have not gotten paid yet all I have is $20

and I really don't feel like hanging around with my cousin

so I'm gonna have to pass on this.

- $20 dollars will do it, $20 is plenty of dollars okay?

Plus you need to replace all that juice you been drinking.

- So then are you gonna give me an extra $3

to replace the hummus and chips that I bought?

(upbeat music)

- The hummus in my fridge?

- That I bought.

- I'm supposed to pay for the hummus

that's inside my fridge. - All right,

how about we all just

go to the grocery store. - I have to pay to live here

and pay to feed you?

- I'll waive the $20 guest fee if you do this, cool?

- [Freddie] Yes I am down.

- You don't even live here. - I agree.

- [Rita] Freddie's down, Freddie's down c'mon.

(soft music)

- The fuck is this?

(soft music)

- They're gonna (whispers).

(car door slams)

- Okay.

So where you tryna go Thy?

- Ralphs is fine.

- [Freddie] No, can we go to Whole Foods?

- No I'm not going to Whole Foods.

I don't have whole foods money.

We should keep it local if we go up on third,

there's a dude that sells tomatoes and pineapples

and all things you need.

Just make a right, a left here sorry.

Oh if we go to Jimmy's,

he has like hella good meats and stuff too.

- Who is Jimmy?

- Jimmy is a dude who selling meat

for that sandwich in your purse.

(giggles)

- Okay yes, I made a sandwich with your meat

but you have been eating my leftovers.

- Who?

- [Thalissa] You?

- No.

- [Thalissa] Then who?

- I don't know, Casper?

(upbeat music)

- Sorry, I thought it was Rita's leftovers.

Sorry.

- Thy, you need to come with me on third okay,

I'mma teach you how to stretch your bills.

This dude that sells like the best plantains right up there,

it's gon' be good.

- I'm good but thank you.

- Freddie, you need to come with me too

so you can learn how to stretch these bills.

- Girl, do you know who I am?

I am Freddie Shapazz, the Queen of the hookup

and I got EBT so you know, I'm balling.

Balling.

- Thalissa, if you can get more stuff than me

for $20 at Whole Foods,

I'll let you have the whole apartment

for a whole day by yourself.

- What about day and night?

'Cause that's kind of-- - Not for your $12

you pay a day, no sorry.

(Thalissa whispers)

And if I get more stuff which I will,

then you need to wash the dishes for the whole week.

- All right, deal.

- Deal?

Cool.

- So can we go to Whole Foods then?

- No.

- I guess just drop me off at Ralphs

and then just take them wherever they wanna go.

- That's nice, cool.

- What?

That was not the plan Thy.

- Julian, this was not the plan,

so

take them wherever okay?

- Bye Thy.

(car door slams)

- What you gonna make for dinner?

- Don't worry about my dinner,

you got quinoa.

- Our-- - You have ketchups,

you have kale-- - Our dinner.

- You have can kale and cherry tomatoes.

- So you gonna do me like that?

- You can just drop me on the corner over there,

by like the dude with the pineapples and the mangoes?

That will be perfect, thank you.

- So it's just us?

- Yeah.

- [Freddie] Have you seen, what the health,

like I was talking to

Rita about why I don't eat meat.

Celery, you know what?

Celery is not really a food it's more like...

But I did really appreciate your commercials,

it's just not for me, it's nothing personal.

I like animals you know,

but I'm not really a huge fan of cats.

So I like lot of kale,

carrots

and-- - Alright, we here.

- Sure you don't want anything?

- Nah I'm actually good,

I'm just gonna go ahead and find Thy.

- Alright, that's fine.

Coulda got you something if you woulda helped me

with the groceries.

- Yes that's real kind of you, but I'm good thank you.

- Your loss, oh well but thank you.

I appreciate your help.

Hello my little butterflies.

I am out here today at Whole Foods

and we are gonna pick up some stuff.

(upbeat music)

♪ What do you do when life gets way too hard ♪

♪ Who do you turn to when it weighs heavy on your heart ♪

♪ What do you do when you wanna move ♪

♪ But depression tells you there's no need to ♪

♪ How do you find the peace inside ♪

♪ To give life another try ♪

♪ Turn to the healer, ♪

♪ I find comfort in thee ♪

- The grabs things from the fresh produce isle, okay?

♪ Turn to the healer ♪

♪ When I'm empty this song is my remedy ♪

♪ Turn to the healer ♪

- My favorite, coconut oil.

♪ It's this music that keeps me alive ♪

♪ Keeps me ♪

♪ When I look to my right and to my left ♪

♪ And I find that there is nobody there ♪

- This smells so good.

♪ I lift my voice to the hills ♪

♪ From what's coming with my help ♪

♪ 'Cause your word, is you'll always be there ♪

♪ Turn to the healer ♪

♪ I find comfort in thee ♪

♪ All my needs ♪

♪ All my needs ♪

♪ Turn to the healer ♪

♪ When I'm empty this song is my remedy ♪

♪ Turn to the healer ♪

♪ When I kept my hope inside ♪

- Guys, I love it.

- [Auto-Attendant] Your total is 30.37.

If you have a coupons, press coupons.

Otherwise select you method of payment.

♪ To the healer ♪

♪ I turn, I turn ♪

♪ To the healer ♪

♪ Turn, turn ♪

♪ To the healer ♪

♪ I turn, to the to the ♪

♪ To the healer ♪

♪ To the healer ♪

♪ I turn ♪

♪ To the healer ♪

♪ See God gave me this song, to the healer ♪

♪ And I can turn, to the healer ♪

♪ To this song, to the healer ♪

♪ When everything else goes wrong ♪

- Thanks.

- Yeah, its the least I could do.

- So where are you staying?

- I am staying with Wendy right now.

(Thalissa chuckles)

- Of course you are.

- Come on Thy, what's going on?

Why you renting a futon?

- Look,

it doesn't matter okay?

Thank you and goodnight.

- I said I'm sorry Thy, come on now.

- Yeah.

(car door slams)

(sighs)

(car engine starts)

(bright upbeat music)

- Bring the moves,

I ain't gat to dance.

(whispers)

Yeah.

- Hello.

- Hello

- How are you?

- I'm great, how are you?

- I'm great.

- Are you?

Are you great?

- I'm great,

$20.

Boom!

Bap!

(upbeat music)

- Bam!

Ah!

- I thought you said you only had $20.

- Mm-hmm.

I do only have $20.

- You got all that for $20 at Ralphs?

- Well, as a preferred customer,

I get a discount, I got a card.

- I got a card! - I go there often,

they know me like

you ain't the only one with hook-ups girl.

- Got it, got it.

So you a liar now?

- Wow, wow, name calling?

Because I got the discount over food?

Come on.

- Let me see your receipt Thalissa,

show me the $20 receipt. - Are you my mum?

Are you my mum now? - [Rita] Okay.

♪ You've been, made in ♪

♪ Won't break ♪

♪ Won't break ♪

♪ 'Cause my magic take your grandmama girl ♪

- I tell you what you not gon' get is this apartment

by yourself,

it's what you not - What? (laughing)

- That's what's not happening - What you mean?

- 'cause that's, you spent.

- I don't have to prove anything to you.

- [Rita] You sure you don't? - Because the proof

is in the tomato.

- I thought we was doing an honest thing,

but you doing-- - We are doing

an honest thing,

- but see you a sore loser. - It's cool.

- But okay - Wow, woop.

- You a sore loser.

- Put some respect on my spreads name please.

- I wasn't disrespecting your spread

- Who was the loser? - You was disrespecting mine,

'cause you lost.

- [Rita] How your cousin doing?

He good?

(Thalissa groans)

- [Rita] Him and all that Rider money,

I hear they pay their drivers real good these days.

- He whatever, I guess. - That's what the word

on the block is.

Aha, okay.

♪ They run, they will run ♪

♪ But you'll fly, you will fly baby ♪

♪ Keep you closer how come you saying now ♪

♪ You stand and shine ♪

♪ I'll be your ♪

- [Thalissa] What you over there tryna make?

- Mind your business,

don't worry 'bout what I got going over here,

you don't know nothing 'bout this.

(laughing)

- [Thalissa] Your eyes a little watery huh?

- [Rita] Don't worry 'bout it,

mind your business Tha. - Cheers!

- You got that shrimp for $20 too? (whispers)

- [Thalissa] Nah I told you I have a Ralphs card

and it was a sale.

- On shrimp, clearance on shrimp?

You got that $50 budget?

- [Thalissa] It wasn't 50,

once again I have a Ralphs card you got a method I see.

- Just get up in there. (whispers)

God they be tryna play me.

Got that fresh meat

from Jimmy's today.

(Thalissa chuckles)

- [Thalissa] Cool

- [Rita] What you making over there?

- [Thalissa] I heard about this new box of meat,

It's gon' be

lit.

You using that pepper quite aggressively.

- I want you not to worry about me and mines.

♪ My streets they here to help me make sense of it ♪

♪ I was built with heart soul with no budget ♪

♪ Bless the flow yeah I know my cup running ♪

♪ And over here we not scared to say something ♪

♪ And I was taught to give all and leave nothing ♪

♪ Tuck my faith in tight, he tracking ♪

♪ Outside he is looking in like he's working ♪

♪ But my IG don't match me like Mike Wilson ♪

♪ Wanna see what is really up that even exist ♪

♪ Famous miracle nights and mic easily resist ♪

♪ Speak through the mic like El Haji resist ♪

♪ But you can decipher a life and condition ♪

♪ I can't get tell you 'cause feeling they just staring in ♪

♪ Staring in probably see you every time I deliver it ♪

♪ Master in this O&G is like my soul in it ♪

♪ Throw over the gen I can show you the drive ♪

(soft sad music)

(crowd laughing)

(bright music)

- Yeah. (door knock)

(both laughing)

- Its open.

Who's that?

- I don't know. - You got another

friend coming over? - Its open!

(Rita and Thalissa laughing)

Hi love.

- There's no love here.

If there was love, I would've gotten a ride

so I wouldn't be on the bus for hours.

- Oh shut up!

You're a pedestrian.

you chose to go to Whole Foods with no car.

I mean if you went to Ralphs,

you would've got a good deal like me.

- (sighs) I was abandoned.

- You don't have a car!

- I was deserted.

- You used to riding on the bus.

That's like what you do.

- Not with groceries! - My name is Freddie

and I ride the bus.

- Are you coming for me right now?

- Of course not.

Never.

- Never that.

- Never that love.

I'm sorry.

- Did you make me anything?

- I thought you were EBT balling.

- Did you make me any?

- You want some cherry chili?

- I've got turkey in there.

- I mean, I have some of this.

It's pasta vegan.

(soft sad music)

- I'll have some kale.

- I mean, you could've went home, also.

- Always,

always an option.

(coin clinks)

♪ When I look to my right and to my left ♪

♪ And I find that there is nobody there ♪

♪ I lift my voice to the hills ♪

(Rita hums)

(laughs)

(chuckles)

- What the hell do your help.

(whispers)

- Thank you.

- [Rita and Thalissa] Aww.

(soft music)

- I just wanna make sure you're not cheating.

- How you gonna cheat on this?

(upbeat music)

♪ You knew what it was when we started ♪

♪ You knew what it was when we started ♪

♪ You flipped and put all you heart in it ♪

- Look something happened

and I got tested.

- Are you clean?

♪ I ain't playing no games ♪

♪ No games ♪

♪ Violated our ground rules ♪

♪ And now you ain't acting the same ♪

♪ Oh baby ♪

- You really don't want this?

- Nope

♪ Sex with non of those strings ♪

♪ One on one flew we exchanged ♪

♪ Without spending non of my change ♪

♪ My change ♪

- I ain't letting no female come between us man, aight?

♪ The always coming back ♪

- I never even knew y'all were friends.

- What do you want from me?

- What!

- Why don't you go stay with one of these females

whose back you always have

because it's clearly not mine.

- Run away from all your problems like you always do.

♪ It's not my fault that you know you gat feelings ♪

♪ Wow ♪

♪ The agreement wasn't authorized describing witness ♪

- I just want me and you to start on a clean slate

that's all I want.

♪ You knew the terms and the conditions ♪

- You're the mayor of freedom, watch them come round.

Try lock em down, watch em run away.

♪ Oh oh oh yeah. ♪

♪ You knew the term and condition ♪

♪ You knew the term and condition ♪

♪ Don't be over my business ♪

- [Announcer] Black and sexy baby.