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In this episode of American Greed, Brent
and Tyler Cassidy, two brothers from
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St. Louis, are bringing a splash of
showbiz to the death biz, turning
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into festival sites and turning
themselves into celebrities.
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But few know that their secret backer is
their father, Doug, who is stealing
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millions of dollars with a little
sleight of hand and age -old sales
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Yeah, I think Hooters had similar hiring
requirements.
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His scheme cost victims an astounding
$450 million, money Doug
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generously shares with his wife and son.
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In the spring of 2008 in Blue Springs,
Missouri, hundreds of people believe
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have taken care of their last expense.
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They have chosen their casket, flowers,
and music, and paid in advance for their
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funeral, putting their money into the
hands of their local funeral home owner,
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Marty Myers.
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Yeah, that looks good, Liz. Very good.
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The people signed the contract thinking
that their money was going in trust.
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They were entrusting Marty Myers.
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But Myers puts his trust in a man named
Doug Cassidy, who runs a multi -million
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dollar funeral business and who promises
to keep the money safe.
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And then Myers receives the worst
possible news.
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The money is gone.
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More than $450 million of prepaid
funeral money is missing.
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I trusted them.
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And they ran off with the money.
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Marty Myers is on the hook for nearly $4
million of that missing money.
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And now he is terrified.
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Everything that I owned, everything I
did, they were on the line. My family
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was going to lose everything.
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And the question is, what did Doug
Cassidy do with all that money?
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To find out, American Greed heads to
Buffalo, Missouri, a small town
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that by all appearances is still rooted
in a bygone era.
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It is where Doug Cassidy grows up on a
small farm.
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By the time he's in high school, life
looks promising for Cassidy.
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He's a star athlete and has a pretty
girlfriend named Rhonda.
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Later, Doug and Rhonda marry, and they
get out of Buffalo as fast as they can.
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After Cassidy gets a law degree, they
move to Springfield, Missouri, where, as
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an up -and -coming young lawyer, he can
afford a big house.
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He starts an investment club.
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And that's when people get to know the
real Doug Cassidy.
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He was the kind of guy that really
wanted everything, and he wanted it now.
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His investors claim he lies and steals
their money. And eventually, Cassidy is
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indicted on charges of conspiracy and
tax fraud.
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He pleads guilty.
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He was always a con man. He was always
looking for a fraud.
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After serving six months at Marion,
Illinois Federal Penitentiary, Cassidy
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disbarred lawyer looking for a new
future.
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He sets his eyes on what is called the
debt care industry and takes over the
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business that sells prepaid funeral
contracts.
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Pay now, die later.
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And the cost of the funeral is covered.
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The company is called National
Prearranged Services, known as NPS.
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And in that move, Cassidy steps into a
highly lucrative, growing business.
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Somewhere between 25 and 28 percent of
all funerals conducted in the course
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of a year are prearranged and pre
-funded funerals.
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Cassidy sets up his headquarters outside
St. Louis in the suburban city of
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Clayton and hires door -to -door
salesmen to sell what are called pre
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contracts.
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The salesmen tell customers that
prearranging a funeral is a selfless act
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love, a way to avoid confusion and chaos
at the time of a death.
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What is being exploited is grandma's
fear of death, grandma's fear.
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of what her death will do to the family.
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It's very, very easy to sell us a bill
of goods that says, you won't have to
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think about it and everything will be
just fine.
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Here, sign this.
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And Cassidy's door -to -door salesmen
clean up selling the pre -needs.
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We saw NPS almost like gypsies.
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They would go into a town, they would
start writing pre -needs with consumers.
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And they would go to the funeral home
and say, I have 50 pre -need contracts I
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just wrote.
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The funeral home is grateful to have a
lock on the future business.
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And Cassidy makes a promise to take care
of the money.
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In the early 1990s, I would get phone
calls from clients that we were serving
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Missouri. And they would tell me that
they're doing business with this new
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company called NPS.
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And I'd ask a simple question, how is
the money invested?
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and I would get the telephone equivalent
of a shrugged shoulder.
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So I called up NPS, and I said I had
some questions about the company and how
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they were investing the money, and I got
a very simple answer from the voice on
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the phone.
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It's none of your damn business.
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But it is the state of Missouri's
business, and in 1992, the attorney
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charges that national prearranged
services accounts are short millions of
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dollars.
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And suddenly, local reporters like Mike
Owens want to talk to Doug Cassidy.
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We had been trying to interview him for
about three weeks.
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He finally said, well, I'm going to
ambush the guy. I'm going to sneak up on
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guy. We're going to do the interview and
be done with it.
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Now retired, Owens watches his 1993
story and is amused by his encounter
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Doug Cassidy.
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We got a picture of him on a cell phone.
And, you know, cell phones were not
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that common back in 1993.
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They were expensive.
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Surprisingly, Cassidy stops and tells
Owens the state is wrong about the NPS
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accounts. They are not underfunded. I do
know, as a matter of fact, that they
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are overfunded, not underfunded.
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Cassidy also tells Owens that he is not
in charge of NPS.
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He says he is a consultant.
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When Owens asks why NPS owns Cassidy's
house, Cassidy has an unexpected answer.
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We rent that house from NPS. And how
much is the rent?
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You'd have to ask my accountant. I'm not
sure.
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Before the interview ends, Owens brings
up one last topic, Cassidy's 1982
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felony conviction.
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That happened over 11 years ago, and
Mike, I'm not seeking publicity.
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I'm a private person, and it really
disgusts me that you would use something
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that happened 11 years ago to try to
hurt me personally. I have lived a very
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upright life for the last 11 years, and
I'm proud of that.
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But that conviction hangs over Cassidy
because it prevents him from working in
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the insurance business, and that means
he cannot publicly run NPS.
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It means that he needs to call the shots
from the background.
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And he puts his 23 -year -old son,
Brent, out in front.
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This whole situation, we're right,
they're wrong, we represent the
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Brent takes on a prominent role at an
incredibly young age, almost fresh out
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college, and ends up, in later stages,
becomes the face, the public face of
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Doug is not even an owner of NPS.
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The business is owned by a trust that
benefits his wife, Rhonda, and his two
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sons, Brent and Tyler.
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But everyone at NPS knows who's in
charge.
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It's all Doug.
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All Doug all the time. He's directing
the whole show as he has all along.
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You know, he can say that he's got a
president and a vice president and this
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kid's running this. He was the
mastermind.
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Eventually, Cassidy answers the state of
Missouri's complaint by agreeing to
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keep customers' funeral money safe in a
bank trust account.
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But as anyone who saw his interview
knows, Doug Cassidy can be slippery with
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truth.
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We rent that house.
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Next on American Greed.
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Brent Cassidy developed a new sales
team.
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We'd see a booth filled with 10 girls
dressed with a subtle form of
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By 1997, in small towns across Missouri,
salespeople for national prearranged
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services have sold tens of thousands of
funeral contracts.
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NPS appears to be thriving.
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They have full -page ads in every
funeral home magazine.
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They're at every major convention.
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And front and center at NPS is Brent
Cassidy.
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now the president of the company.
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I know the questions always ask, what
makes your company unique?
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And as the company thinks about how to
expand, Brent comes up with the idea to
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hire a new sales team, mainly women,
mostly young and attractive.
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Yeah, I think NPS and Hooters both had
similar hiring requirements.
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They become known as the NPS girls, real
standouts in a male -dominated
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industry. If you attended a convention
that they were exhibiting at and you'd
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see a booth filled with 10 girls
dressed, not provocatively, but dressed
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a subtle form of sensuality. It was, I
think, an embarrassment to the
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rest of the vendors.
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But sexy sells.
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And the NPS girls will not sell to
grandma in her kitchen.
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They will sell directly to funeral home
directors, who will then sell NPS
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-backed pre -need funeral contracts to
their customers.
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It's the funeral directors who have
access to the consumers.
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00:11:58,580 --> 00:12:02,999
It's the funeral directors who, you
know, may have buried three generations
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the Collins family, right?
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And that's why the NPS girls head out to
small rural towns across the Midwest.
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When you go through these towns, you're
going to find a gas station, a church, a
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diner. A funeral home and good people.
And the good people ran these funeral
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homes. And these were people that built
a family name within that community.
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And that's all they had.
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In Mount Vernon, Illinois, that family
name is Huey.
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Carmen Huey Dykeman took over the Huey
Funeral Home when her father died.
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And she runs the business just as he
did.
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We're there for people.
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you know, one of the worst and hardest
times of their life.
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And, you know, we meet them at the door
when they've just lost the most
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important person.
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We have tears. We have, you know, hugs.
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Many of the families Huey serves are
people who have eked out a living from
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farms nearby, like Farrell Payne, whose
parents were farmers.
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They are people for whom watching every
nickel It's just a part of our heritage
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that you pay your bills.
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If you don't have what you want, you
save for it.
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And now his parents have enough money
saved to prepay their funeral.
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They knew it was expensive, but they
also knew that the cost would be on
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family if they didn't do it.
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They wanted to have control of what
happened to them.
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Is that real wood here?
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That is solid poplar.
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This is really pretty here.
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When everything is added up, the funeral
for Payne's mother, Nellie, will cost
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$7 ,389.
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The concrete grave liner is $690.
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What Payne is actually buying on behalf
of his mother is a life insurance
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policy.
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When she dies, the cash benefit will
cover the cost of her funeral.
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Huey sends Nellie Payne's money to NPS.
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I just figured that a policy was bought
for the person with those funds,
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and it was growing and just right there
for when they needed it.
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00:14:23,240 --> 00:14:27,739
But what Huey doesn't know is that the
company that issues the policy, Lincoln
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Memorial Life Insurance, is owned by a
trust held by Rhonda, Brent, and Tyler
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Cassidy and run by Doug Cassidy.
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And it is actually more than a life
insurance company.
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It's a fraud factory.
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Inside Lincoln Memorial, in assembly
line fashion, are data clerks with
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of whiteout altering insurance
applications.
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Here is Nellie Payne's application.
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The policy is paid in full.
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That's why it says SP.
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Single pay.
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00:15:09,330 --> 00:15:13,830
But here's the application after it gets
the Doug Cassidy white -out treatment.
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00:15:15,450 --> 00:15:21,270
Now Nellie is on a monthly pay plan,
payable over 60 months, five years.
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00:15:22,350 --> 00:15:25,970
And remember that Nellie paid $7 ,389.
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00:15:26,750 --> 00:15:32,269
But here that number is gone, and the
amount paid is just one month's premium,
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mere $293 .35.
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With this simple trick, Cassidy can
pocket $7 ,000 of Nellie Payne's money.
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And if regulators raise questions, there
is an application on file that looks
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entirely legit.
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00:15:51,120 --> 00:15:56,419
There was people in St. Louis and people
in Austin, Texas, doing that every day
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for seven, eight, nine years. And that
is how they did Illinois business.
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Insurance applications.
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00:16:04,841 --> 00:16:09,289
were systematically and regularly whited
out so they could steal the insurance
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premiums.
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Making the con even more cunning is that
the people who are hired to white out
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the contracts are told they are merely
correcting an error made in the field.
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00:16:21,090 --> 00:16:25,789
These were people who didn't have the
best education, and this was the best
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00:16:25,790 --> 00:16:30,209
that they ever had. So they went ahead
and did that. They were unwitting
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participants in a very major fraud.
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00:16:33,500 --> 00:16:36,740
But with the white -out trick, a Ponzi
scheme is born.
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00:16:37,400 --> 00:16:42,039
Because to keep an insurance policy
active, Cassidy now has to make monthly
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00:16:42,040 --> 00:16:44,540
payments on each of the policies he
alters.
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00:16:45,600 --> 00:16:49,520
And the only way to fund that is to get
new business.
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00:16:52,010 --> 00:16:56,110
Next, does the Cassidy family have an
endless supply of money?
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All you cared about was that the next
time you used your American Express
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it would be accepted and you'd be
allowed to keep charging.
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00:17:16,520 --> 00:17:21,838
As the 1990s come to an end, it's clear
the Cassidy family has come a long way
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from Buffalo, Missouri.
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Doug and Rhonda own a picture -perfect
house in a wealthy suburb of St. Louis.
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00:17:34,020 --> 00:17:39,079
It is so impeccably decorated, it even
merits a spread in traditional home
226
00:17:39,080 --> 00:17:40,130
magazine.
227
00:17:41,460 --> 00:17:44,840
Doug looks like a lifelong member of the
moneyed class.
228
00:17:45,930 --> 00:17:50,629
He's got the million -dollar smile. He's
got the coiffed hair. He's got the nice
229
00:17:50,630 --> 00:17:56,269
suit. And his two good -looking boys,
Brent and Tyler, complete the portrait
230
00:17:56,270 --> 00:17:59,270
a hugely successful all -American
family.
231
00:17:59,770 --> 00:18:04,650
It was important to those guys to have a
veneer of respectability.
232
00:18:05,090 --> 00:18:08,290
They knew what they were doing with
Sweezy.
233
00:18:08,510 --> 00:18:13,989
But if they spent enough money the right
way, with the right charities, with the
234
00:18:13,990 --> 00:18:19,059
right people, They could cover this
criminality with disrespectability. And
235
00:18:19,060 --> 00:18:20,940
did that to a great extent.
236
00:18:21,820 --> 00:18:24,040
And at considerable expense.
237
00:18:24,580 --> 00:18:30,220
Their individual monthly American
Express bills routinely exceed $30 ,000.
238
00:18:30,980 --> 00:18:35,620
For things like an $11 ,000 shopping
spree at Polo for Rhonda.
239
00:18:35,900 --> 00:18:38,940
$17 ,000 worth of jewelry for Doug.
240
00:18:39,140 --> 00:18:42,540
$6 ,000 worth of movies and games for
Tyler.
241
00:18:43,370 --> 00:18:47,770
and $31 ,000 for a vacation in the
Caribbean for Brent.
242
00:18:53,850 --> 00:18:58,849
The attitude toward the American Express
cards might be best expressed by Rhonda
243
00:18:58,850 --> 00:19:02,630
when she had questioned in a video
deposition for a civil lawsuit.
244
00:19:03,090 --> 00:19:09,269
Now we see the Rob and Stucky furniture
purchase, January 30, 2006, of $10
245
00:19:09,270 --> 00:19:11,830
,354 .08.
246
00:19:12,620 --> 00:19:18,559
See that? Yes. You didn't even know how
much money you would put on these charge
247
00:19:18,560 --> 00:19:23,819
cards every month, did you? And the
reason you didn't know is because you
248
00:19:23,820 --> 00:19:26,320
care. Well, I don't think that's a fair
statement.
249
00:19:26,620 --> 00:19:32,479
Sure. All you cared about was that the
next time you used your American Express
250
00:19:32,480 --> 00:19:35,920
card, it would be accepted and you'd be
allowed to keep charging.
251
00:19:36,220 --> 00:19:40,719
Yes. And where does much of the money
come from to pay the American Express
252
00:19:40,720 --> 00:19:41,770
bills?
253
00:19:42,060 --> 00:19:46,559
From NPS, whose customers were promised
their money would be safe until the day
254
00:19:46,560 --> 00:19:48,500
it is needed for their final expense.
255
00:19:49,300 --> 00:19:53,939
You look at the website, it says your
money will be held in trust or in
256
00:19:53,940 --> 00:19:54,939
insurance.
257
00:19:54,940 --> 00:19:59,939
I mean, there was never a third option
of we're going to take it and use it for
258
00:19:59,940 --> 00:20:02,319
our own personal use and pay it back
whenever we want.
259
00:20:02,320 --> 00:20:06,459
And there is certainly no option for
throwing their money around Hollywood
260
00:20:06,460 --> 00:20:10,979
29 -year -old Tyler Cassidy decides to
make his mark in the family debt
261
00:20:10,980 --> 00:20:12,030
business.
262
00:20:14,460 --> 00:20:16,920
This is Hollywood Forever Cemetery.
263
00:20:17,880 --> 00:20:24,199
In 1997, it was called Hollywood
Memorial Park, a bankrupt, run -down
264
00:20:24,200 --> 00:20:27,800
where some of Hollywood's great
legendary celebrities are buried.
265
00:20:28,080 --> 00:20:31,240
Director Cecil B. DeMille, Douglas
Fairbanks.
266
00:20:31,790 --> 00:20:38,289
And Hollywood's first male sex symbol,
Rudolph Valentino. There is intrigue and
267
00:20:38,290 --> 00:20:42,889
mystery to be found in death, right? And
when you've got a cemetery where famous
268
00:20:42,890 --> 00:20:47,689
violent movie stars and golden era
picture stars are buried, I mean, it's a
269
00:20:47,690 --> 00:20:48,740
natural, right?
270
00:20:49,290 --> 00:20:53,090
Tyler Cassidy looks at the ruins and
sees potential.
271
00:20:53,950 --> 00:20:57,850
He buys the cemetery, renames it
Hollywood Forever.
272
00:20:58,570 --> 00:21:03,270
and begins to turn both the cemetery and
himself into a national news story.
273
00:21:03,490 --> 00:21:06,890
As soon as he can, he begins staging
media events.
274
00:21:07,190 --> 00:21:10,930
A memorial for Valentino's death draws a
huge crowd.
275
00:21:11,410 --> 00:21:15,889
And recognition for a star once not
allowed to be buried here brings in the
276
00:21:15,890 --> 00:21:16,940
television cameras.
277
00:21:17,750 --> 00:21:21,710
At all the events, Tyler assumes his
role as host.
278
00:21:22,070 --> 00:21:27,890
You can walk across these beautiful
grounds and read the story of this
279
00:21:28,380 --> 00:21:29,460
It's etched in stone.
280
00:21:30,240 --> 00:21:34,820
Described as impossibly handsome, he is
a natural on camera.
281
00:21:35,120 --> 00:21:37,680
And when Tyler talks, people listen.
282
00:21:38,200 --> 00:21:41,520
That's something I like to think of as
20th century magic.
283
00:21:41,720 --> 00:21:44,420
And the best name we have for it is
Hollywood.
284
00:21:45,160 --> 00:21:50,019
What he preaches is that cemeteries
should be for the living, not just for
285
00:21:50,020 --> 00:21:55,659
dead. We're here to fulfill our purpose
as cemeterians, and that is to create a
286
00:21:55,660 --> 00:21:56,710
place for you.
287
00:21:56,990 --> 00:22:01,530
In a fierce break with tradition, he
opens the cemetery to all kinds of
288
00:22:01,730 --> 00:22:04,990
showing horror films on the wall of a
mausoleum.
289
00:22:05,250 --> 00:22:10,789
The film screenings, called Cinespia,
become a huge summer -long sensation in
290
00:22:10,790 --> 00:22:13,450
Los Angeles, and Tyler's popularity
grows.
291
00:22:14,470 --> 00:22:18,830
He goes on to host one of the largest
Day of the Dead festivals in the
292
00:22:19,650 --> 00:22:24,190
The news media is captivated by Tyler.
He is the cemetery kid.
293
00:22:24,830 --> 00:22:30,629
The story is covered in Forbes, The
Atlantic, and The New Yorker. In 2000,
294
00:22:30,630 --> 00:22:36,309
reaches near celebrity status when he is
featured in an HBO documentary, The
295
00:22:36,310 --> 00:22:37,410
Young and the Dead.
296
00:22:37,990 --> 00:22:41,710
Viewers see a smart, confident young man
with a bold vision.
297
00:22:42,050 --> 00:22:46,149
Death isn't funny. It's the most serious
thing we face. It's the most mysterious
298
00:22:46,150 --> 00:22:47,200
thing.
299
00:22:47,370 --> 00:22:50,969
You can treat it with nonchalance, or
you can treat it as though it's
300
00:22:50,970 --> 00:22:52,020
very sacred.
301
00:22:52,460 --> 00:22:55,170
And I think humor doesn't make something
less sacred.
302
00:22:55,760 --> 00:23:00,620
The cultural stereotype that we have of
undertakers is this dour, black -suited,
303
00:23:00,720 --> 00:23:04,999
you know, very buttoned up, right? And
to a large extent, that is true. When
304
00:23:05,000 --> 00:23:10,499
see somebody young, attractive, with
interesting ideas that they describe in
305
00:23:10,500 --> 00:23:14,560
really interesting and compelling way,
it's like a breath of fresh air.
306
00:23:15,160 --> 00:23:19,779
But in all the coverage Tyler receives,
there is no mention that millions of
307
00:23:19,780 --> 00:23:24,579
dollars for his radical ideas come from
a world as far away from Hollywood as
308
00:23:24,580 --> 00:23:25,630
one can imagine.
309
00:23:32,000 --> 00:23:36,519
It's money that comes from the checking
accounts of middle to low income people
310
00:23:36,520 --> 00:23:40,040
who are just trying to take care of what
happens at the end of life.
311
00:23:41,500 --> 00:23:47,079
They don't know that NPS is paying for
Tyler's $800 ,000 house in the Hollywood
312
00:23:47,080 --> 00:23:48,130
Hills.
313
00:23:48,200 --> 00:23:55,159
or paying for his $72 ,000 BMW, or that
their money is paying to prop up his
314
00:23:55,160 --> 00:23:56,300
sensational business.
315
00:23:56,540 --> 00:24:00,599
They were told that their money would be
safe in a bank trust account or
316
00:24:00,600 --> 00:24:01,680
insurance policy.
317
00:24:02,040 --> 00:24:06,819
Whether it's on a daily, weekly, or
monthly basis, you see wire translators,
318
00:24:06,820 --> 00:24:12,379
,000, $80 ,000, $120 ,000, and being
sent directly to the bank accounts of
319
00:24:12,380 --> 00:24:13,430
Hollywood Forever.
320
00:24:14,070 --> 00:24:19,449
Later, in documents and a deposition for
a civil lawsuit, Tyler Cassidy defends
321
00:24:19,450 --> 00:24:24,709
the use of the NPS pre -need customer's
trust money for his business, arguing it
322
00:24:24,710 --> 00:24:25,790
was a good investment.
323
00:24:26,050 --> 00:24:27,290
We had promissory notes.
324
00:24:27,570 --> 00:24:28,830
We had payment schedules.
325
00:24:29,930 --> 00:24:33,360
We paid according to those promissory
notes and payment schedules.
326
00:24:33,890 --> 00:24:38,269
If I walked in and said, you want to buy
a pre -need plan, okay, so you're going
327
00:24:38,270 --> 00:24:40,590
to pay me $10 ,000 for that pre -need
plan.
328
00:24:41,370 --> 00:24:45,490
But I'm going to go loan it to my son so
he can, you know, develop his dream.
329
00:24:45,730 --> 00:24:48,090
Now, we may pay it back, may not.
330
00:24:48,390 --> 00:24:49,440
Who knows?
331
00:24:50,250 --> 00:24:51,750
Is that something that you do?
332
00:24:52,710 --> 00:24:56,020
Most people wouldn't. Most people are
like, no, get out of my house.
333
00:24:57,010 --> 00:25:01,670
Next, the NPS girls turn up the charm
and rake in the cash.
334
00:25:03,390 --> 00:25:09,930
They would appeal to some funeral
directors that maybe no one has ever.
335
00:25:10,510 --> 00:25:11,560
Hit on before.
336
00:25:27,250 --> 00:25:28,470
Nantucket in August.
337
00:25:30,790 --> 00:25:36,610
Once a quiet hideaway for old money, the
island is now attracting new big money.
338
00:25:37,150 --> 00:25:41,150
And Doug and Rhonda Cassidy are riding
the wave in grand style.
339
00:25:43,550 --> 00:25:48,489
The house they buy overlooking Nantucket
Harbor makes a bold statement about the
340
00:25:48,490 --> 00:25:51,190
extraordinary success of Doug Cassidy.
341
00:25:51,410 --> 00:25:56,710
This was the ultimate landing spot,
Nantucket, for Doug Cassidy.
342
00:25:57,210 --> 00:26:03,469
He'd made it. For a guy from Buffalo,
Missouri, to end up in Nantucket, most
343
00:26:03,470 --> 00:26:05,979
people would shake their heads and say,
how did that happen?
344
00:26:05,980 --> 00:26:08,680
especially if he's a convicted felon
already.
345
00:26:10,420 --> 00:26:13,620
The answer, of course, is that he gets
here by stealing.
346
00:26:14,660 --> 00:26:18,660
A portion of the money for the
multimillion -dollar house came straight
347
00:26:18,720 --> 00:26:22,740
you guessed it, the trust accounts
filled with money for funerals.
348
00:26:24,080 --> 00:26:28,360
And while Doug and Rhonda mingle with
their yacht club friends, back in St.
349
00:26:28,480 --> 00:26:32,660
Louis at NPS, there is a daily struggle
to meet the payments that are due.
350
00:26:33,070 --> 00:26:37,589
The Cassies were doing well. NPS was
never doing well. They were always one
351
00:26:37,590 --> 00:26:38,890
away from collapse.
352
00:26:43,510 --> 00:26:45,690
And that is why they need to sell.
353
00:26:46,230 --> 00:26:47,280
Sell, sell, sell.
354
00:26:48,190 --> 00:26:50,070
That's what they had to do to survive.
355
00:26:50,930 --> 00:26:55,910
Not only to line their pockets, but just
to keep the fraud going.
356
00:26:56,410 --> 00:26:59,390
And they are selling to people who are
easy targets.
357
00:26:59,930 --> 00:27:04,450
General directors tend to make decisions
on vendors in a very simple fashion.
358
00:27:04,810 --> 00:27:09,329
They don't look at financials. They
don't look at blue books. They don't
359
00:27:09,330 --> 00:27:10,380
ratio analysis.
360
00:27:10,410 --> 00:27:12,130
It's based upon relationships.
361
00:27:12,610 --> 00:27:18,169
And before long, the kinds of
relationships the NPS girls are
362
00:27:18,170 --> 00:27:19,850
a topic in the industry.
363
00:27:23,130 --> 00:27:26,310
Nan Fowler is a former NPS girl.
364
00:27:26,960 --> 00:27:31,579
She became aware of the reputation some
of the girls had while she was working
365
00:27:31,580 --> 00:27:33,400
with them at an industry convention.
366
00:27:33,880 --> 00:27:37,999
I was working the booth, and I had a
funeral director who I didn't even know
367
00:27:38,000 --> 00:27:43,959
from, you know, whatever state come up
and say, I hear you guys, you know, are
368
00:27:43,960 --> 00:27:46,260
great partiers. Where are you going
tonight?
369
00:27:47,520 --> 00:27:54,120
Some of the gals, they would go out,
and, you know, they would have a good
370
00:27:58,570 --> 00:28:03,349
Funeral home consultant Dan Isard claims
that a few of his customers confessed
371
00:28:03,350 --> 00:28:06,530
to him that things with the girls went
too far.
372
00:28:07,550 --> 00:28:14,209
They would appeal to some funeral
directors that maybe no one has ever
373
00:28:14,210 --> 00:28:15,610
hit on before.
374
00:28:16,550 --> 00:28:22,089
And when you figure how much money these
girls were making, some of them decided
375
00:28:22,090 --> 00:28:24,930
to go the extra yard to get the account.
376
00:28:28,010 --> 00:28:33,090
The NPS sales tactic works, and the
girls bring in millions of dollars.
377
00:28:34,550 --> 00:28:41,309
By 2006, the company boasts that it has
served 340 ,000 families and has
378
00:28:41,310 --> 00:28:43,990
paid $120 million in claims.
379
00:28:44,910 --> 00:28:49,270
But the big secret, of course, is that
Cassidy is running a Ponzi scheme.
380
00:28:49,990 --> 00:28:55,229
And at his insurance company, the hunt
is always on for cash to keep the fraud
381
00:28:55,230 --> 00:28:56,280
alive.
382
00:28:57,160 --> 00:29:02,259
Now Cassidy's team is taking out loans
against customers' policies without
383
00:29:02,260 --> 00:29:05,580
knowledge. It all looks legitimate on
paper.
384
00:29:07,180 --> 00:29:12,420
A customer in Ohio buys a policy paying
in full more than $8 ,000.
385
00:29:14,060 --> 00:29:20,699
Three months later, NPS takes close to
$6 ,500 from that policy in the form of
386
00:29:20,700 --> 00:29:26,280
loan, leaving just under $1 ,800, not
nearly enough to cover her funeral.
387
00:29:26,730 --> 00:29:31,270
And the customer in Ohio has no idea
that her money has been taken.
388
00:29:31,550 --> 00:29:36,429
They're not doing this one at a time.
They're doing it 5 ,000, 10 ,000
389
00:29:36,430 --> 00:29:42,090
individual policies at a time. So the
policy loans are figures like $2
390
00:29:42,290 --> 00:29:43,470
$3 million, $5 million.
391
00:29:44,250 --> 00:29:49,669
Eventually, Cassidy and his team will
take $130 million in loans against
392
00:29:49,670 --> 00:29:50,750
customers' policies.
393
00:29:51,500 --> 00:29:56,099
And when regulators in Ohio are tipped
off about the loans, Doug and Brent
394
00:29:56,100 --> 00:29:57,360
they have a simple answer.
395
00:29:58,620 --> 00:30:03,519
They take all the policy loans on Ohio
policies, and they transfer them to
396
00:30:03,520 --> 00:30:07,539
states. And they do that for all the
Ohio policies. So they can then write a
397
00:30:07,540 --> 00:30:11,520
letter to the regulators saying, there
are no policy loans on Ohio policies.
398
00:30:12,860 --> 00:30:15,880
Maybe the Cassidys think they are
fooling Ohio regulators.
399
00:30:16,670 --> 00:30:20,769
But it is really the people in small
towns across the Midwest who are most in
400
00:30:20,770 --> 00:30:21,820
the dark.
401
00:30:22,650 --> 00:30:27,050
They think the money they spent for
their funerals is being kept safe by
402
00:30:28,210 --> 00:30:32,389
They have no idea that they are really
helping the Cassidy family buy a big,
403
00:30:32,390 --> 00:30:34,550
beautiful house on Nantucket.
404
00:30:36,580 --> 00:30:41,479
It's infuriating. It's infuriating as a
consumer advocate, and it's infuriating
405
00:30:41,480 --> 00:30:46,499
as a human being that you can do this to
other people. The people who prepay for
406
00:30:46,500 --> 00:30:51,559
their funerals are generally middle
-class people or poor, right? They are
407
00:30:51,560 --> 00:30:56,180
people who take care to spend their
money wisely to the degree that they
408
00:30:56,280 --> 00:31:01,140
and it's disgusting how easy it was for
them to take advantage of those people.
409
00:31:02,250 --> 00:31:06,370
Next, the real cost of doing business
with the Cassidys.
410
00:31:06,730 --> 00:31:13,209
This firm could potentially, over the
next 20 years, lose somewhere in the
411
00:31:13,210 --> 00:31:15,650
vicinity of $7 to $10 million.
412
00:31:16,610 --> 00:31:22,650
Listen to how Doug keeps his cash flow
flowing at AmericanGreed .CNBCPrime
413
00:31:23,550 --> 00:31:25,870
Want inside information from the show?
414
00:31:26,270 --> 00:31:28,230
Join the Greed social network.
415
00:31:28,450 --> 00:31:30,890
Like us on American Greed's Facebook
page.
416
00:31:31,690 --> 00:31:32,740
We'll be right back.
417
00:31:44,370 --> 00:31:50,569
If you'll come in tomorrow at 10 o
'clock, we'll discuss it and assure you
418
00:31:50,570 --> 00:31:57,409
we'll take great care of your loved one
and make sure everything is the way he
419
00:31:57,410 --> 00:31:58,460
wanted it.
420
00:32:05,460 --> 00:32:10,400
In 2007, while Doug Cassidy is long gone
from the small towns of Missouri,
421
00:32:10,780 --> 00:32:15,339
funeral director Marty Myers is hard at
work in the business he entered when he
422
00:32:15,340 --> 00:32:17,260
was just 12 years old.
423
00:32:17,640 --> 00:32:23,139
When I was in the seventh grade, I was a
trumpet player in the band, and the
424
00:32:23,140 --> 00:32:27,700
local funeral director asked if I would
be willing to play taps for veterans,
425
00:32:27,880 --> 00:32:29,700
and I got paid for it.
426
00:32:30,360 --> 00:32:33,940
What he sees in that experience makes a
lasting impression.
427
00:32:34,640 --> 00:32:41,159
I've never been in any business or seen
any business that a family pays you
428
00:32:41,160 --> 00:32:43,340
and they thank you.
429
00:32:43,820 --> 00:32:46,800
And they're so grateful for what you do
for them.
430
00:32:47,200 --> 00:32:52,199
Out of high school, Myers heads to
mortuary school and begins working at
431
00:32:52,200 --> 00:32:56,680
homes around Kansas City, dedicating his
life to his customers.
432
00:32:59,240 --> 00:33:00,520
I'm here for him.
433
00:33:00,900 --> 00:33:02,160
I miss birthdays.
434
00:33:03,040 --> 00:33:05,320
I miss Christmas, you know.
435
00:33:06,220 --> 00:33:09,940
For more than 20 years in the business,
he wants only one thing.
436
00:33:10,600 --> 00:33:13,320
I always said I wanted my own place.
That was my goal.
437
00:33:14,060 --> 00:33:19,099
Finally, in 2007, he has enough cash and
enough loans to put in an offer to
438
00:33:19,100 --> 00:33:20,620
purchase two funeral homes.
439
00:33:24,810 --> 00:33:29,089
As a condition of the purchase, Myers is
required by law to sign an agreement
440
00:33:29,090 --> 00:33:33,390
saying he will honor the funeral home's
existing pre -need contracts.
441
00:33:33,910 --> 00:33:38,109
Basically, when you do that, you're on
the hook. You have to do it, and the
442
00:33:38,110 --> 00:33:40,090
state required that we did it.
443
00:33:40,610 --> 00:33:45,670
700 of the contracts, totaling close to
$4 million, are with NPS.
444
00:33:46,510 --> 00:33:49,650
And at the time, Myers has no reason to
worry.
445
00:33:49,890 --> 00:33:52,790
He's been dealing with NPS contracts for
years.
446
00:33:53,190 --> 00:33:54,450
They would pay him?
447
00:33:54,780 --> 00:34:00,000
It was not really a big deal. We would
send in the contract that they had.
448
00:34:00,140 --> 00:34:03,940
Within 30 days, I had a check with
growth from NPS.
449
00:34:04,340 --> 00:34:08,959
But the checks from NPS are the products
of a fraud that is nearly out of
450
00:34:08,960 --> 00:34:10,010
control.
451
00:34:10,139 --> 00:34:14,379
Now it is becoming impossible for NPS to
come up with the millions required each
452
00:34:14,380 --> 00:34:17,699
month to pay the loans taken out on
customers' policies.
453
00:34:18,820 --> 00:34:20,159
There is just one answer.
454
00:34:20,520 --> 00:34:22,440
Throw out the policies with loans.
455
00:34:22,840 --> 00:34:24,320
They can do that by...
456
00:34:24,570 --> 00:34:29,409
surrendering the policies and replacing
them with new policies without loans.
457
00:34:30,449 --> 00:34:34,929
Surrender is a surrender. It's as if the
policy never existed.
458
00:34:35,150 --> 00:34:39,209
Obviously, they never tell the funeral
home individual that their policy has
459
00:34:39,210 --> 00:34:39,968
been surrendered.
460
00:34:39,969 --> 00:34:46,289
In 2007, in order to keep their house of
cards standing, Cassidy and his team
461
00:34:46,290 --> 00:34:49,610
surrender 56 ,514 policies.
462
00:34:49,830 --> 00:34:52,969
The surrenders were the last bit of the
fraud.
463
00:34:53,449 --> 00:34:55,679
Reflection of the Ponzi scheme
collapsing.
464
00:34:56,130 --> 00:35:00,749
But across the Midwest, funeral homes
received statements showing that all is
465
00:35:00,750 --> 00:35:03,510
good. Their customers' money is growing.
466
00:35:04,270 --> 00:35:11,089
On this particular one, with all the
contracts, there was the inflation
467
00:35:11,090 --> 00:35:13,270
was $567 ,000.
468
00:35:13,890 --> 00:35:16,350
That's how much each of these had grown.
469
00:35:16,960 --> 00:35:21,499
We got this every month, and so had no
reason to believe that something was
470
00:35:21,500 --> 00:35:24,720
wrong. The money is growing, and there's
no problems.
471
00:35:25,020 --> 00:35:30,319
In Blue Springs, Marty Myers also knows
nothing about the financial problems at
472
00:35:30,320 --> 00:35:35,760
NPS. And at the start of 2008, he closes
on his funeral homes.
473
00:35:36,160 --> 00:35:40,139
Oh, it was the greatest day of our
lives, other than my children being born
474
00:35:40,140 --> 00:35:41,919
getting married to my beautiful wife.
475
00:35:41,920 --> 00:35:45,120
You know, we were ecstatic by finally...
476
00:35:46,090 --> 00:35:50,070
got and did what I said I was going to
do. And so that day came to fruition.
477
00:35:50,810 --> 00:35:55,530
And then three months later, it all went
south.
478
00:35:57,370 --> 00:36:03,630
Next on American Greed, Doug Cassidy has
some answers.
479
00:36:18,030 --> 00:36:21,390
In April 2008, Doug Cassidy gets bad
news.
480
00:36:22,730 --> 00:36:28,509
It took a while, and he got away with a
lot, but finally state regulators begin
481
00:36:28,510 --> 00:36:33,330
to ask questions, and the truth about
his operation is out.
482
00:36:33,750 --> 00:36:39,489
There's no money in any part of what was
represented to the funeral homes and
483
00:36:39,490 --> 00:36:42,569
the customers. There's no money safe and
secure in insurance policies.
484
00:36:42,570 --> 00:36:45,410
There's no money safe and secure in bank
trusts.
485
00:36:53,670 --> 00:36:59,429
It was a business model of fraud. It
wasn't something that collapsed because
486
00:36:59,430 --> 00:37:03,190
there was mismanagement. It wasn't an
attack by a competitor.
487
00:37:03,550 --> 00:37:09,209
It was by design a fraud to line the
pockets of those people that stood to
488
00:37:09,210 --> 00:37:12,100
benefit the most. And that was Doug
Cassidy and his family.
489
00:37:12,110 --> 00:37:16,450
The total bill for the fraud is more
than $450 million.
490
00:37:18,890 --> 00:37:24,649
For Marty Myers, who was holding close
to $4 million in NPS contracts, the news
491
00:37:24,650 --> 00:37:25,700
is devastating.
492
00:37:26,570 --> 00:37:30,349
None of us knew whether we were ever
going to be paid. I got people coming in
493
00:37:30,350 --> 00:37:33,729
with these contracts. I'm not going to
get paid for them. It was going to put
494
00:37:33,730 --> 00:37:37,550
under. A few months later, there is a
partial rescue.
495
00:37:38,730 --> 00:37:43,469
State insurance guarantee funds that pay
the bills of insurance companies that
496
00:37:43,470 --> 00:37:47,430
become insolvent step up to pay funeral
homes what customers pay.
497
00:37:47,840 --> 00:37:50,700
but not the inflation factor that NPS
promised.
498
00:37:51,060 --> 00:37:55,140
And because he signed that agreement
saying he would honor the NPS contracts,
499
00:37:55,860 --> 00:37:59,680
Myers is legally stuck with hundreds of
contracts like this one.
500
00:37:59,940 --> 00:38:06,819
Written in 1982, the customer paid $3
,075 for a funeral that today costs $10
501
00:38:06,820 --> 00:38:07,870
,000.
502
00:38:08,240 --> 00:38:12,680
This gentleman was born in 1942.
503
00:38:13,980 --> 00:38:16,040
If he lived to be 100,
504
00:38:16,960 --> 00:38:18,010
That's 2042.
505
00:38:18,980 --> 00:38:21,260
What's a funeral going to cost in 2042?
506
00:38:22,860 --> 00:38:26,639
A lot more than it does today, and we're
still going to get face amount of $3
507
00:38:26,640 --> 00:38:27,760
,075.
508
00:38:28,680 --> 00:38:35,079
This firm could potentially, over the
next 20 years, lose somewhere in the
509
00:38:35,080 --> 00:38:39,680
vicinity of $7 to $10 million off these
contracts.
510
00:38:40,400 --> 00:38:44,279
And that's our hit. That's not the
consumer's hit. That's the funeral
511
00:38:44,280 --> 00:38:45,259
hit.
512
00:38:45,260 --> 00:38:49,360
The consumer's going to get what they
pay for as long as I'm alive.
513
00:38:52,040 --> 00:38:57,499
In Mount Vernon, Illinois, months after
the NPS collapse, Carmen Huey Dykeman
514
00:38:57,500 --> 00:39:01,220
learns how customer Nellie Payne's
application was altered.
515
00:39:01,920 --> 00:39:07,979
I just couldn't believe it. I mean, I
saw my contract there, the way I filled
516
00:39:07,980 --> 00:39:12,060
out, and then the way it was changed. I
just couldn't believe it.
517
00:39:12,970 --> 00:39:18,709
I don't know how they could live with
their self, you know, knowing that
518
00:39:18,710 --> 00:39:22,729
taking this person's money and putting
it somewhere else. It's just
519
00:39:22,730 --> 00:39:28,789
unimaginable. But Carmen, like many
others stuck holding the bag, continues
520
00:39:28,790 --> 00:39:30,410
honor her NPS contracts.
521
00:39:30,930 --> 00:39:34,370
And she does so at a huge loss for her
small business.
522
00:39:34,950 --> 00:39:39,350
It'll be maybe $5 million before it's
over.
523
00:39:39,670 --> 00:39:41,910
I mean, that's a rough estimate, but...
524
00:39:43,120 --> 00:39:44,500
I would say it would be close.
525
00:39:44,680 --> 00:39:50,040
And I will probably not be here when the
last one goes through the office.
526
00:39:51,480 --> 00:39:57,460
In November 2010, the U .S. Attorney's
Office indicted six officials of NPS,
527
00:39:57,760 --> 00:40:00,040
including Doug and Brent Cassidy.
528
00:40:00,400 --> 00:40:05,180
It's a 50 -count indictment charging
wire, bank, mail, and insurance fraud.
529
00:40:06,230 --> 00:40:11,810
I was thrilled in 2010 when they got
indicted. It was like manna from heaven,
530
00:40:11,970 --> 00:40:16,809
because for years I'd been saying
terrible things about these guys, and
531
00:40:16,810 --> 00:40:20,429
the United States government agreed with
me. Doug Cassidy pleads guilty to
532
00:40:20,430 --> 00:40:25,389
directing all aspects of what is called
a Ponzi scheme, including whiting out
533
00:40:25,390 --> 00:40:29,449
the policy applications and taking money
from customers' accounts for his
534
00:40:29,450 --> 00:40:30,500
personal use.
535
00:40:30,970 --> 00:40:33,910
He is sentenced to nine years, six
months.
536
00:40:34,620 --> 00:40:38,639
Cassidy agrees to be interviewed by
American Greed, but the Marion Federal
537
00:40:38,640 --> 00:40:41,219
Penitentiary warden does not allow the
interview.
538
00:40:41,220 --> 00:40:47,980
And so Cassidy writes to us by email and
defends the NPS business plan as legal.
539
00:40:48,700 --> 00:40:53,639
He writes that he pleaded guilty only
because prosecutors offered to let
540
00:40:53,640 --> 00:40:56,120
keep her house and Tyler free of
charges.
541
00:40:56,560 --> 00:41:00,540
If he doesn't take the deal, the entire
family would be destitute.
542
00:41:01,740 --> 00:41:06,379
Brent Cassidy also pleads guilty to his
participation in the fraud and is
543
00:41:06,380 --> 00:41:07,780
sentenced to five years.
544
00:41:08,940 --> 00:41:13,280
Brent was the only one that apologized.
545
00:41:13,880 --> 00:41:18,080
And I felt extremely sorry for his wife
and daughters.
546
00:41:19,120 --> 00:41:23,140
Because I feel like his dad took him
down a wrong road.
547
00:41:23,700 --> 00:41:28,140
Rhonda and Tyler Cassidy are not accused
of wrongdoing and are not indicted.
548
00:41:29,330 --> 00:41:35,250
Later, Tyler tells lawyers in a
deposition he regrets his use of NPS
549
00:41:35,330 --> 00:41:39,549
Hollywood Forever didn't go to banks for
its money, did it? What you're saying
550
00:41:39,550 --> 00:41:42,610
is in retrospect, you wish you had done
it differently.
551
00:41:42,830 --> 00:41:47,789
That's very true. But at the time, you
knew it's trust for monies that are
552
00:41:47,790 --> 00:41:49,350
propping up Hollywood Forever.
553
00:41:49,670 --> 00:41:50,950
At the time, yes.
554
00:41:52,490 --> 00:41:56,350
Today, Doug Cassidy is in the federal
penitentiary in Marion, Illinois.
555
00:41:57,360 --> 00:42:00,720
where he served his first sentence more
than 20 years ago.
556
00:42:01,700 --> 00:42:06,759
For a moment, he made it into the high
life and then ended up right back where
557
00:42:06,760 --> 00:42:11,499
he started, hurting the small -town
people he so desperately wanted to get
558
00:42:11,500 --> 00:42:12,550
from.
559
00:42:12,660 --> 00:42:14,400
This is who Doug Cassidy is.
560
00:42:14,620 --> 00:42:17,820
This is where he grew up. This was his
real playground.
561
00:42:18,140 --> 00:42:20,060
This is what Doug Cassidy understands.
562
00:42:20,880 --> 00:42:23,960
I think that's kind of the ironic part
of this whole thing.
563
00:42:24,460 --> 00:42:28,489
On his way... Up the ladder, he was
stepping on the people that he once
564
00:42:28,490 --> 00:42:30,490
with. Doug Cassie was doing that.
565
00:42:30,540 --> 00:42:35,090
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