All language subtitles for American Greed s08e10 The Car Con
Afrikaans
Akan
Albanian
Amharic
Arabic
Armenian
Azerbaijani
Basque
Belarusian
Bemba
Bengali
Bihari
Bosnian
Breton
Bulgarian
Cambodian
Catalan
Cebuano
Cherokee
Chichewa
Chinese (Simplified)
Chinese (Traditional)
Corsican
Croatian
Czech
Danish
Dutch
English
Esperanto
Estonian
Ewe
Faroese
Filipino
Finnish
French
Frisian
Ga
Galician
Georgian
German
Greek
Guarani
Gujarati
Haitian Creole
Hausa
Hawaiian
Hebrew
Hindi
Hmong
Hungarian
Icelandic
Igbo
Indonesian
Interlingua
Irish
Italian
Japanese
Javanese
Kannada
Kazakh
Kinyarwanda
Kirundi
Kongo
Korean
Krio (Sierra Leone)
Kurdish
Kurdish (SoranĂ®)
Kyrgyz
Laothian
Latin
Latvian
Lingala
Lithuanian
Lozi
Luganda
Luo
Luxembourgish
Macedonian
Malagasy
Malay
Malayalam
Maltese
Maori
Marathi
Mauritian Creole
Moldavian
Mongolian
Myanmar (Burmese)
Montenegrin
Nepali
Nigerian Pidgin
Northern Sotho
Norwegian
Norwegian (Nynorsk)
Occitan
Oriya
Oromo
Pashto
Persian
Polish
Portuguese (Brazil)
Portuguese (Portugal)
Punjabi
Quechua
Romanian
Romansh
Runyakitara
Russian
Samoan
Scots Gaelic
Serbian
Serbo-Croatian
Sesotho
Setswana
Seychellois Creole
Shona
Sindhi
Sinhalese
Slovak
Slovenian
Somali
Spanish
Spanish (Latin American)
Sundanese
Swahili
Swedish
Tajik
Tamil
Tatar
Telugu
Thai
Tigrinya
Tonga
Tshiluba
Tumbuka
Turkish
Turkmen
Twi
Uighur
Ukrainian
Urdu
Uzbek
Vietnamese
Welsh
Wolof
Xhosa
Yiddish
Yoruba
Zulu
Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated:
1
00:00:01,230 --> 00:00:05,730
In this episode of American Greed, car
trouble.
2
00:00:06,130 --> 00:00:10,130
It's an urgent letter telling you your
factory warranty has expired.
3
00:00:10,630 --> 00:00:14,910
It looks legit, as if coming from
Toyota, Subaru, BMW.
4
00:00:15,570 --> 00:00:20,190
But this pitch comes from Darren
Atkinson and his brother, Corey, and
5
00:00:20,190 --> 00:00:23,310
multimillion -dollar business built on
fear and lies.
6
00:00:24,230 --> 00:00:27,810
I'm telling customers, oh, we're just
like the warranty you bought at the
7
00:00:27,810 --> 00:00:29,690
dealer. And I'm like, no, we're not.
8
00:00:30,110 --> 00:00:33,010
They promised to take care of their
customers' cars.
9
00:00:33,630 --> 00:00:36,770
Where are they going to be there when
you need us, when that vehicle breaks
10
00:00:36,770 --> 00:00:37,770
down?
11
00:00:38,030 --> 00:00:40,530
But what they take is their hard -earned
cash.
12
00:00:41,410 --> 00:00:44,690
There's a money grab, and they were
going to get it as fast as they could,
13
00:00:44,690 --> 00:00:46,130
they were going to get as much as they
could.
14
00:00:46,930 --> 00:00:48,570
Leaving them stranded.
15
00:00:49,370 --> 00:00:53,350
The sales calls, the pressure is high,
and we get sucked in.
16
00:00:53,730 --> 00:00:56,290
Any one of us can be a victim of this.
17
00:01:11,440 --> 00:01:16,360
In a suburb of St. Louis, neighbors
watch an extravagant construction
18
00:01:16,360 --> 00:01:18,860
and wonder, is it a medieval castle?
19
00:01:19,120 --> 00:01:20,480
A French chateau?
20
00:01:21,340 --> 00:01:26,000
Just a few years ago, the owner, Daring
Atkinson, was selling used cars.
21
00:01:26,700 --> 00:01:29,180
And now he's building a showcase
mansion.
22
00:01:29,900 --> 00:01:33,600
But he's also drawing the kind of
attention he does not want to have.
23
00:01:34,460 --> 00:01:36,940
Because a house like this raises the
question,
24
00:01:38,160 --> 00:01:43,480
How did a guy with little college
education from a small town in Kansas
25
00:01:43,480 --> 00:01:45,040
hands on so much money?
26
00:01:46,280 --> 00:01:49,200
The answer begins in that small town.
27
00:01:54,260 --> 00:02:00,200
About 200 miles due west from Wichita,
Garden City, Kansas is chock full of
28
00:02:00,200 --> 00:02:02,140
feedlots and grain elevators.
29
00:02:02,940 --> 00:02:05,880
It's where Darren Atkinson grows up with
three brothers.
30
00:02:07,340 --> 00:02:10,720
After high school, he puts in some time
at the community college.
31
00:02:11,540 --> 00:02:15,160
But it's clear Darren wants out of
Garden City.
32
00:02:16,460 --> 00:02:21,700
Former St. Louis Post -Dispatch reporter
Matthew Hathaway is one of the first to
33
00:02:21,700 --> 00:02:23,360
make Darren's name news.
34
00:02:24,000 --> 00:02:29,240
Very little of Darren's early life was
known in St. Louis.
35
00:02:29,720 --> 00:02:34,920
And as we dug into his background, you
definitely get the sense that he was
36
00:02:34,920 --> 00:02:36,340
maybe too big for Garden City.
37
00:02:37,870 --> 00:02:43,870
But to escape Garden City, Darren needs
to make some money, literally print his
38
00:02:43,870 --> 00:02:44,870
own currency.
39
00:02:45,230 --> 00:02:49,610
The counterfeit presses are in a back
room of a storefront building on Main
40
00:02:49,610 --> 00:02:50,610
Street.
41
00:02:51,150 --> 00:02:53,350
There he prints sheets of cash.
42
00:02:53,750 --> 00:02:55,250
It's a limited operation.
43
00:02:55,950 --> 00:03:02,070
He had $40 ,000 in cash, and there were
four serial numbers on four different
44
00:03:02,070 --> 00:03:03,070
notes.
45
00:03:03,280 --> 00:03:06,920
You wouldn't be able to spend a lot of
money anywhere without using identical
46
00:03:06,920 --> 00:03:07,920
bills.
47
00:03:09,220 --> 00:03:14,400
But Darren, who will earn a reputation
for being reckless, goes for it.
48
00:03:14,980 --> 00:03:20,700
In May 1987, he heads to Wichita with a
stash of phony money and a one -way
49
00:03:20,700 --> 00:03:21,860
plane ticket to California.
50
00:03:23,320 --> 00:03:26,640
He makes it as far as the bar at the
airport hotel.
51
00:03:28,020 --> 00:03:32,000
The money was noticed by, you know,
somebody working at the bar.
52
00:03:32,600 --> 00:03:34,940
They called the local police. They
brought in the Secret Service.
53
00:03:35,380 --> 00:03:40,860
Within 24 hours, Darren's behind bars,
and they found his printing equipment
54
00:03:40,860 --> 00:03:41,860
back in Garden City.
55
00:03:43,160 --> 00:03:49,380
At age 23 in prison, Darren writes to a
judge saying he has learned his lesson.
56
00:03:49,540 --> 00:03:51,860
He is ready to live a crime -free life.
57
00:03:52,920 --> 00:03:56,940
It's a theme he repeats later in an
interview with Matthew Hathaway.
58
00:03:57,930 --> 00:04:03,650
What he told me is that when the bars
closed behind him on his release, he was
59
00:04:03,650 --> 00:04:08,770
transformed man and that he found Jesus
in prison and that everything was
60
00:04:08,770 --> 00:04:09,770
different.
61
00:04:11,370 --> 00:04:16,310
Now, as a born -again Christian, Darren
moves to St. Louis, where he and his
62
00:04:16,310 --> 00:04:20,870
younger brother Corey open a business
selling vehicle service contracts that
63
00:04:20,870 --> 00:04:23,930
promise to cover the cost of repairs on
a used car.
64
00:04:25,420 --> 00:04:30,080
Setting up shop in a small suburban
office, they called the company National
65
00:04:30,080 --> 00:04:35,300
Auto Warranty Services and later changed
the name to U .S. Fidelis.
66
00:04:36,860 --> 00:04:41,520
Attorney David Warfield will represent
Darren's victims in bankruptcy court.
67
00:04:41,940 --> 00:04:46,020
U .S. Fidelis is just a marketing agent.
It doesn't actually write the contract
68
00:04:46,020 --> 00:04:50,020
itself. There are a number of other
companies that do that. U .S. Fidelis
69
00:04:50,020 --> 00:04:51,020
really a broker.
70
00:04:51,520 --> 00:04:56,080
What Darren and Corey were doing is they
were buying these contracts for
71
00:04:56,080 --> 00:04:59,540
anywhere from $500 to $1 ,600.
72
00:05:01,180 --> 00:05:06,580
As senior counsel for the Washington
State Attorney General, Mary Lobdell is
73
00:05:06,580 --> 00:05:08,040
fierce consumer advocate.
74
00:05:08,520 --> 00:05:13,620
Then they turned around and marked it up
two, three, four times and marketed it
75
00:05:13,620 --> 00:05:14,620
to the consumer.
76
00:05:15,720 --> 00:05:19,100
At first, consumers are carefully
selected.
77
00:05:19,920 --> 00:05:21,520
I think they bought lists.
78
00:05:21,740 --> 00:05:25,520
A list of people who bought cars on
particular dates, a list of people who
79
00:05:25,520 --> 00:05:30,740
bought particular brands of cars so they
could tailor their solicitations to
80
00:05:30,740 --> 00:05:31,740
those folks.
81
00:05:33,160 --> 00:05:36,240
And they offer the right product at the
right time.
82
00:05:37,180 --> 00:05:38,900
Everyone's worried about their car
breaking down.
83
00:05:39,480 --> 00:05:41,240
It's an expense you don't want to think
about.
84
00:05:41,940 --> 00:05:47,620
FBI Special Agent Kerry Carlson knows
how effective the U .S. Fidelis pitch
85
00:05:48,360 --> 00:05:51,540
So when you think you're buying
something that's going to protect that
86
00:05:51,540 --> 00:05:54,640
money for you, why wouldn't you do it?
87
00:05:56,020 --> 00:06:01,500
In two years, the company is exploding,
bringing in millions of dollars in
88
00:06:01,500 --> 00:06:02,500
sales.
89
00:06:02,960 --> 00:06:07,540
Outgrowing his office space and
determined to make his company a
90
00:06:07,540 --> 00:06:11,820
in the industry, Darren buys an
abandoned mall west of town.
91
00:06:13,040 --> 00:06:17,700
He pays close to $6 million in cash and
creates a state -of -the -art call
92
00:06:17,700 --> 00:06:20,160
center with more than 1 ,000 employees.
93
00:06:21,340 --> 00:06:27,040
NBC News national investigative
correspondent Jeff Rossen goes inside
94
00:06:27,040 --> 00:06:28,500
company for the Today Show.
95
00:06:28,840 --> 00:06:34,720
What struck me most was how sprawling it
is, how big it is. I've been to a lot
96
00:06:34,720 --> 00:06:36,540
of major company headquarters before.
97
00:06:37,420 --> 00:06:41,420
This was nothing like that. This was
huge and beautiful.
98
00:06:43,310 --> 00:06:48,770
In building the U .S. Fidelis compound,
Darren offers space to the Evangelical
99
00:06:48,770 --> 00:06:49,770
Element Church.
100
00:06:49,930 --> 00:06:54,330
He wants it known that his Christian
values define the operation of U .S.
101
00:06:54,330 --> 00:06:58,370
Fidelis. The company's logo even
includes a heavenly accent.
102
00:06:59,150 --> 00:07:02,830
When you hear a company is faith -based,
when there's a halo, an angel's halo
103
00:07:02,830 --> 00:07:05,110
actually in the logo, what do you think
to yourself?
104
00:07:06,010 --> 00:07:09,710
Maybe they're doing God's work. They're
at least being honest with me. I mean,
105
00:07:09,730 --> 00:07:11,630
they're not going to defraud me. They're
faith -based.
106
00:07:12,840 --> 00:07:17,960
But is there faith in Almighty God or
the Almighty Dollar?
107
00:07:19,980 --> 00:07:25,400
Next on American Greed, it's brother
against brother. Who can spend the most?
108
00:07:25,800 --> 00:07:30,180
If Darren pulled up with a brand new
Ferrari, Corey would go get, you know, a
109
00:07:30,180 --> 00:07:31,180
Lamborghini.
110
00:07:43,150 --> 00:07:47,850
In Everett, Washington, Buzz Rodland's
car dealership is a family -owned
111
00:07:47,850 --> 00:07:51,050
business that has been selling cars for
more than 100 years.
112
00:07:51,650 --> 00:07:56,170
They believe its success is based on one
thing, a customer's trust.
113
00:07:57,070 --> 00:08:01,550
So when Buzz gets a call from a long
-standing customer, he sees him
114
00:08:01,550 --> 00:08:07,570
immediately. His demeanor was very
sober, and he said, you know, I bought a
115
00:08:07,570 --> 00:08:09,590
from you with all the trust in the
world.
116
00:08:10,120 --> 00:08:14,260
And then he leans over, and he hands me
the letter, puts it in front of me, and
117
00:08:14,260 --> 00:08:15,260
he says, now explain this.
118
00:08:15,920 --> 00:08:16,920
And he was mad.
119
00:08:18,380 --> 00:08:20,080
This is what the letter looks like.
120
00:08:20,700 --> 00:08:23,380
Toyota's name is prominent, and the
message is clear.
121
00:08:23,780 --> 00:08:26,820
The car owner's factory warranty has
expired.
122
00:08:27,920 --> 00:08:29,400
But it is not from Toyota.
123
00:08:29,760 --> 00:08:32,919
It is from Darren Atkinson's warranty
company.
124
00:08:33,820 --> 00:08:36,740
If this gentleman would believe it,
anybody would believe it.
125
00:08:37,159 --> 00:08:39,340
He just thought that the factory...
126
00:08:39,740 --> 00:08:43,159
was telling him he no longer had a
warranty and he had a brand new car.
127
00:08:44,080 --> 00:08:47,640
And that is the key to the success of
Darren's business.
128
00:08:49,080 --> 00:08:54,960
Deceit. Exploiting the reputations of
brands like Toyota, BMW, Subaru, and
129
00:08:54,960 --> 00:08:58,960
Chrysler, the company implies a
relationship it does not have.
130
00:08:59,200 --> 00:09:01,980
Even using the term warranty is
misleading.
131
00:09:02,480 --> 00:09:06,620
Only a manufacturer can offer a
warranty. It's like a term of art.
132
00:09:08,380 --> 00:09:13,700
Darren Corey would do is create
confusion by calling the product they
133
00:09:13,700 --> 00:09:15,500
selling a warranty.
134
00:09:17,360 --> 00:09:19,800
And one more thing to know.
135
00:09:20,180 --> 00:09:26,480
It's against the law to sell something
as a warranty if it's a service
136
00:09:27,920 --> 00:09:31,880
But the Atkinson brothers appear to be
above the law.
137
00:09:32,100 --> 00:09:36,000
And because the deception is so
effective, Darren goes big.
138
00:09:36,760 --> 00:09:39,280
plastering the country with his
misleading notices.
139
00:09:40,220 --> 00:09:44,260
This mailing part of the business became
so important that U .S. Fidelis
140
00:09:44,260 --> 00:09:50,480
actually built its own printing plant in
the back of its office and created tens
141
00:09:50,480 --> 00:09:53,800
of millions of individual mailers that
went to consumers.
142
00:09:55,060 --> 00:09:59,580
Potential consumers get the letter and
fall easily for Darren's trick.
143
00:10:00,060 --> 00:10:04,200
They call the U .S. Fidelis call center
where the tricks keep coming.
144
00:10:06,290 --> 00:10:08,970
Many of the calls are recorded.
145
00:10:11,770 --> 00:10:16,570
The voices have been altered to protect
identities.
146
00:10:18,950 --> 00:10:25,950
The salespeople work in teams, passing
callers around in
147
00:10:25,950 --> 00:10:27,570
a choreographed charade.
148
00:10:28,200 --> 00:10:31,460
Our cutoff is typically 36 ,000 miles
for the bumper to bumper.
149
00:10:31,740 --> 00:10:35,100
So what I'm going to do is grab a
manager because you're only at 40 ,000.
150
00:10:35,640 --> 00:10:38,480
They'd put them on hold and everybody
would laugh and tell stories about what
151
00:10:38,480 --> 00:10:39,480
they did that weekend.
152
00:10:39,860 --> 00:10:42,160
Come back on the line and say, I just
talked to my supervisor.
153
00:10:42,760 --> 00:10:44,920
We can fudge it just this one time.
154
00:10:45,900 --> 00:10:46,699
That's okay.
155
00:10:46,700 --> 00:10:49,220
That's fine. Yeah, I got my manager to
prove it.
156
00:10:50,960 --> 00:10:56,120
In interviews with former employees,
Jeff Rossin hears what really drives
157
00:10:56,120 --> 00:10:57,820
Darren's faith -based business.
158
00:10:58,540 --> 00:11:01,020
It was get the money, get the money, get
the money.
159
00:11:01,620 --> 00:11:03,020
This is all about the sales.
160
00:11:03,320 --> 00:11:04,360
Sales, sales, sales.
161
00:11:04,780 --> 00:11:06,700
That's how I made my money, was selling.
162
00:11:07,220 --> 00:11:11,540
They said they wouldn't get paid unless
they billed consumers out of money. So
163
00:11:11,540 --> 00:11:14,480
really there was this massive pressure
on them that if they want to pay their
164
00:11:14,480 --> 00:11:17,860
own bills, they need to defraud you and
they need to defraud me.
165
00:11:19,370 --> 00:11:21,290
And so they don't give up.
166
00:11:22,430 --> 00:11:28,670
This call takes almost two hours of
unrelenting pressure.
167
00:11:28,890 --> 00:11:35,710
The contract starts at $2 ,675 and
quickly drops to $2 ,475.
168
00:11:36,750 --> 00:11:43,550
It is obvious the caller cannot afford
the contract,
169
00:11:43,890 --> 00:11:45,870
but the salesman pushes on.
170
00:11:46,190 --> 00:11:47,830
Let me just check with my manager.
171
00:11:48,560 --> 00:11:52,460
It doesn't matter if they have the money
or not. You get the dollar now.
172
00:11:53,180 --> 00:11:54,300
Beat them up a little bit.
173
00:11:54,540 --> 00:11:56,580
You know, paint pictures. Build value.
174
00:11:56,860 --> 00:11:58,880
Put them on the long side of the road
with their kids.
175
00:11:59,200 --> 00:12:00,220
Let's go with a breakdown.
176
00:12:00,440 --> 00:12:02,840
Bam. Clump, clump. You cut down. You're
on the highway.
177
00:12:04,040 --> 00:12:06,380
And just keep the cost moving down.
178
00:12:06,700 --> 00:12:09,820
At $1 ,675, sold.
179
00:12:10,540 --> 00:12:14,960
I mean, we had one complaint come in
where they sold it to an elderly woman
180
00:12:14,960 --> 00:12:15,960
had no vehicle.
181
00:12:16,520 --> 00:12:19,380
And they knew she had no vehicle, but
they sold it to her.
182
00:12:20,720 --> 00:12:23,120
And what are the consumers buying?
183
00:12:24,200 --> 00:12:28,200
If you open up the manual, it has a
section that regards the factory
184
00:12:28,300 --> 00:12:30,120
All we're doing is extending that
warranty.
185
00:12:30,720 --> 00:12:32,520
So it's a bumper -to -bumper policy.
186
00:12:33,340 --> 00:12:35,020
Well, not exactly.
187
00:12:37,540 --> 00:12:42,080
Adam and Ingrid Sasse get the letter
from Darren's company just as the
188
00:12:42,080 --> 00:12:44,960
on their 2001 Saab is about to expire.
189
00:12:45,530 --> 00:12:47,450
And so they take the bait and call.
190
00:12:47,990 --> 00:12:52,250
It wasn't a hard sell. We knew our
warranty was expiring.
191
00:12:52,510 --> 00:12:56,190
Her words were, it was bumper to bumper
coverage.
192
00:12:58,090 --> 00:13:01,050
Adam is a mechanic, and he's also in the
Navy.
193
00:13:01,330 --> 00:13:04,750
He worries their car will break down
while he is on deployment.
194
00:13:05,630 --> 00:13:11,710
So even though it is a stretch for their
budget, he pays almost $2 ,500 for a U
195
00:13:11,710 --> 00:13:12,830
.S. Fidelis contract.
196
00:13:13,760 --> 00:13:19,240
So our expectation was to be able to,
you know, spend a very large chunk of
197
00:13:19,240 --> 00:13:23,040
money and get that peace of mind that we
had already had with the factory
198
00:13:23,040 --> 00:13:24,040
warranty.
199
00:13:25,100 --> 00:13:28,900
But when a problem comes up with the
turbocharger and the dealer tells the
200
00:13:28,900 --> 00:13:33,460
Sassy's that their new warranty won't
cover the repair, they look closer at
201
00:13:33,460 --> 00:13:34,460
contract.
202
00:13:34,660 --> 00:13:40,220
Here, it says that leaking seals or
gaskets are not covered. So much for
203
00:13:40,220 --> 00:13:41,220
to bumper.
204
00:13:42,220 --> 00:13:47,160
The list of components actually covered
is limited. Even the cost of diagnosing
205
00:13:47,160 --> 00:13:49,180
a problem will not be paid.
206
00:13:49,780 --> 00:13:53,600
It makes no sense to me that somebody,
if they really knew what they were
207
00:13:53,600 --> 00:13:57,980
buying, that they would purchase the
product that was being sold by U .S.
208
00:13:57,980 --> 00:13:58,980
Fidelity.
209
00:13:59,340 --> 00:14:03,420
But in 2006, the sales force is on a
roll.
210
00:14:03,900 --> 00:14:06,560
Did you want to do that with a Visa or
MasterCard?
211
00:14:07,760 --> 00:14:12,960
The company is bringing in an average of
$10 million in revenue each month.
212
00:14:13,300 --> 00:14:18,000
And Darren and Corey Atkinson are
spending it as fast as it comes in the
213
00:14:19,480 --> 00:14:23,680
IRS criminal agent Jennifer Dreyer will
eventually track the money.
214
00:14:24,120 --> 00:14:27,820
Anytime they wanted something, they just
went to the controller and asked for a
215
00:14:27,820 --> 00:14:28,920
check. I need $1 million.
216
00:14:29,120 --> 00:14:33,880
I need $250 ,000. Cut a check to whoever
it might be.
217
00:14:35,530 --> 00:14:38,710
And what do they spend it on? The usual
items.
218
00:14:38,990 --> 00:14:45,650
Cars. I recall at one point, Corey
bought two Lamborghinis in less than two
219
00:14:45,650 --> 00:14:46,650
weeks.
220
00:14:47,370 --> 00:14:48,370
And boats.
221
00:14:48,950 --> 00:14:55,950
One of the large purchases that they did
buy was a bat boat. And it was a large
222
00:14:55,950 --> 00:15:01,630
cigar boat that they put on the Lake of
the Ozarks. And it looked like Gotham
223
00:15:01,630 --> 00:15:03,590
City on the side. It was a million
dollar.
224
00:15:04,940 --> 00:15:10,000
They were absolutely kids in a candy
store. It was almost to the point they
225
00:15:10,000 --> 00:15:12,360
so much money they didn't know what to
do with it.
226
00:15:13,200 --> 00:15:19,460
Darren actually wanted to build a garage
under his house
227
00:15:19,460 --> 00:15:25,320
that was sort of like the Batcave, so
that when the brush parted and the doors
228
00:15:25,320 --> 00:15:29,720
came up, he would drive out from
underneath, much like Batman did in the
229
00:15:29,720 --> 00:15:30,720
television shows.
230
00:15:32,460 --> 00:15:35,780
Fueling the spending spree seems to be
sibling rivalry.
231
00:15:36,480 --> 00:15:40,520
It just seems like each brother was
trying to one -up each other. If Corey
232
00:15:40,520 --> 00:15:45,860
in and asked for $25 ,000 from the
company just for a check, Darren would
233
00:15:45,860 --> 00:15:50,060
three hours a day later, I want my $25
,000. If Darren pulled up with a brand
234
00:15:50,060 --> 00:15:53,000
-new Ferrari, Corey would go get, you
know, a Lamborghini.
235
00:15:54,700 --> 00:15:59,020
Up next, the hell of trying to cancel a
U .S. Fidelis contract.
236
00:16:00,100 --> 00:16:01,100
I'm going to let him know.
237
00:16:01,440 --> 00:16:03,520
I don't want his warranty.
238
00:16:04,060 --> 00:16:05,900
I get off my charge now.
239
00:16:06,160 --> 00:16:07,860
Well, there's nothing I can do about
that, ma 'am.
240
00:16:19,760 --> 00:16:26,080
In 2006 in St. Louis at the U .S.
Fidelis Call Center, employees are
241
00:16:26,080 --> 00:16:27,580
thousands of deals a month.
242
00:16:28,060 --> 00:16:32,160
You can do Visa or MasterCard, or we do
take American Express or Discover.
243
00:16:32,480 --> 00:16:35,120
Making sales no matter what.
244
00:16:35,380 --> 00:16:39,540
I sold a lady a policy thinking she was
buying car insurance.
245
00:16:40,780 --> 00:16:42,720
And she had Alzheimer's.
246
00:16:44,360 --> 00:16:47,880
But across town, another call center is
also busy.
247
00:16:48,710 --> 00:16:52,330
Registering thousands of complaints
against U .S. Fidelis.
248
00:16:53,990 --> 00:17:00,610
This is the St. Louis office for the
Better Business Bureau.
249
00:17:00,890 --> 00:17:02,470
Michelle Corey is the president.
250
00:17:03,210 --> 00:17:07,849
We only received at the Better Business
Bureau a small percentage of customers
251
00:17:07,849 --> 00:17:08,849
that had complaints.
252
00:17:09,349 --> 00:17:11,089
And we received thousands.
253
00:17:12,089 --> 00:17:14,470
The complaints all tell the same story.
254
00:17:14,920 --> 00:17:18,720
Misleading mailings, high -pressure
sales, and broken promises.
255
00:17:19,280 --> 00:17:24,920
We found some consumers purchasing
coverage for $2 ,000 and their vehicle
256
00:17:24,920 --> 00:17:26,819
have only been valued at $1 ,500.
257
00:17:28,580 --> 00:17:34,780
Ingrid and Adam Sasse spent almost $2
,500 on an extended service contract
258
00:17:34,780 --> 00:17:37,040
to find out it is virtually worthless.
259
00:17:37,680 --> 00:17:42,400
Once we realized, well, it didn't cover
electrical and it didn't cover turbos
260
00:17:42,400 --> 00:17:43,560
and it didn't cover...
261
00:17:44,320 --> 00:17:46,920
Pretty much a lot of the car.
262
00:17:47,640 --> 00:17:50,480
We realized, well, this isn't a very
good fit for us.
263
00:17:50,780 --> 00:17:51,980
Let's get our money back.
264
00:17:52,860 --> 00:17:57,820
And right there on the contract is the
clause, the right to cancel, which is
265
00:17:57,820 --> 00:17:59,220
mandated by state law.
266
00:17:59,980 --> 00:18:06,520
The reason for this is otherwise the
product would be insurance and it would
267
00:18:06,520 --> 00:18:09,920
have been regulated by the insurance
divisions of each of the states.
268
00:18:10,990 --> 00:18:15,130
The sellers of vehicle service contracts
did not want that to be the case, so
269
00:18:15,130 --> 00:18:16,690
they made the product cancelable.
270
00:18:18,050 --> 00:18:20,510
Or supposedly cancelable.
271
00:18:21,450 --> 00:18:26,090
In practice, U .S. Fidelis makes it
nearly impossible for the customers to
272
00:18:26,090 --> 00:18:27,090
out of their contracts.
273
00:18:28,350 --> 00:18:30,150
Free service. Thank you for holding.
274
00:18:30,370 --> 00:18:34,310
This caller wants to cancel a contract
she never authorized.
275
00:18:35,170 --> 00:18:39,690
I asked him not to bill me, so I called
him back.
276
00:18:40,810 --> 00:18:44,030
But the salesman goes ahead and charges
the card.
277
00:18:48,230 --> 00:18:48,910
But
278
00:18:48,910 --> 00:18:55,850
this
279
00:18:55,850 --> 00:19:00,130
woman can't cancel because her husband's
name is also on the credit card.
280
00:19:02,890 --> 00:19:09,890
For half an hour, she gets tossed from
one salesperson to another.
281
00:19:12,580 --> 00:19:15,800
In an exercise of complete frustration.
282
00:19:20,300 --> 00:19:27,060
In some cases, I really believe people
gave up. Like, fine, just keep my money
283
00:19:27,060 --> 00:19:30,720
for this month. It wasn't worth the
hassle of trying to get the cancel.
284
00:19:32,420 --> 00:19:36,740
Ingrid and Adam Sasse are given a
relatively easy time of it.
285
00:19:37,290 --> 00:19:42,470
We were told that we needed to mail in a
written letter requesting cancellation
286
00:19:42,470 --> 00:19:45,430
with a notarized odometer reading.
287
00:19:45,710 --> 00:19:47,490
That wasn't a problem for us.
288
00:19:49,310 --> 00:19:54,170
But when they finally get their money
back, it is $732 short.
289
00:19:55,310 --> 00:20:00,810
The amount was one -third of the whole
cost of the policy, and that is a
290
00:20:00,810 --> 00:20:04,590
significant portion of money to us. We
did not have...
291
00:20:05,269 --> 00:20:09,510
$700 laying around that we could just
throw away because they couldn't give us
292
00:20:09,510 --> 00:20:11,910
good answer as to why we couldn't have
our money back.
293
00:20:13,690 --> 00:20:17,970
The real reason the Sazzy's can't get
their money back is that defrauding
294
00:20:17,970 --> 00:20:20,490
customers is Darren's company policy.
295
00:20:21,030 --> 00:20:22,730
The policy was no refunds.
296
00:20:23,530 --> 00:20:26,950
No refunds. We're not, you know, we're
not quitters. We're not going to let
297
00:20:26,950 --> 00:20:30,390
happen. We don't want to give refunds.
That was the whole goal is not to give
298
00:20:30,390 --> 00:20:35,710
refunds. I mean, in the end, you know,
it was a... Well, we'll give refunds,
299
00:20:35,710 --> 00:20:37,350
we're holding 40 % of it.
300
00:20:38,030 --> 00:20:42,990
The policy is so well established at U
.S. Fidelis, it doesn't even bother to
301
00:20:42,990 --> 00:20:47,410
save money for refunds. Had U .S.
Fidelis been managed correctly, they
302
00:20:47,410 --> 00:20:52,490
have maintained a reserve for future
cancellations. In fact, no significant
303
00:20:52,490 --> 00:20:54,170
reserve was ever maintained.
304
00:20:54,570 --> 00:20:59,390
The brothers just took the cash out of
the company, regardless of the fact that
305
00:20:59,390 --> 00:21:00,950
the consumer had the right to cancel.
306
00:21:02,410 --> 00:21:08,450
By 2007, Darren and Corey have taken
more than $13 million each from the
307
00:21:08,450 --> 00:21:11,810
company, and that is causing a serious
cash shortage each month.
308
00:21:12,430 --> 00:21:13,430
Here's why.
309
00:21:14,070 --> 00:21:18,730
Most consumers make a down payment over
the phone and then finance the rest.
310
00:21:19,510 --> 00:21:26,510
They make their monthly payments to a
separate independent
311
00:21:26,510 --> 00:21:29,070
finance company called MEPCO.
312
00:21:30,040 --> 00:21:34,740
But what becomes a problem is that once
MEPCO gets its first payment, it
313
00:21:34,740 --> 00:21:38,460
advances U .S. Fidelis all of its
commission up front.
314
00:21:38,780 --> 00:21:42,320
But the consumer still had the right to
cancel that contract for the next 23
315
00:21:42,320 --> 00:21:47,340
months. And if the consumer canceled the
contract, then the consumer did not
316
00:21:47,340 --> 00:21:48,880
have to pay anything more to MEPCO.
317
00:21:50,300 --> 00:21:56,120
Now, MEPCO needs to be reimbursed for
the advance it gave to U .S. Fidelis.
318
00:21:56,120 --> 00:22:01,060
so each month, as new customers buy
contracts, MEPCO deducts the money it is
319
00:22:01,060 --> 00:22:04,100
owed from the commission it sends U .S.
Fidelis.
320
00:22:04,340 --> 00:22:08,660
This is where it kind of took the terms
of the Ponzi scheme. So yesterday's
321
00:22:08,660 --> 00:22:11,300
cancellations were paid for by
tomorrow's sales.
322
00:22:12,980 --> 00:22:16,660
That works, as long as sales outnumber
cancellations.
323
00:22:17,660 --> 00:22:22,360
But by the spring of 2007, cancellations
begin to rise and the company's monthly
324
00:22:22,360 --> 00:22:24,040
income starts to fall.
325
00:22:26,040 --> 00:22:31,420
In May, the company's CFO warns, our
cash position is getting very thin.
326
00:22:32,360 --> 00:22:37,240
In September, he projects, we won't have
enough cash to make payroll postage
327
00:22:37,240 --> 00:22:38,240
this week.
328
00:22:39,100 --> 00:22:41,220
And where is the company's money?
329
00:22:41,800 --> 00:22:46,100
Well, Corey has been building a multi
-million dollar house in one suburb.
330
00:22:47,200 --> 00:22:50,040
And Darren's is under construction not
far away.
331
00:22:50,740 --> 00:22:53,240
And let's not forget the vacation
houses.
332
00:22:54,340 --> 00:22:55,740
Darren's is in the Cayman Islands.
333
00:22:56,580 --> 00:22:58,400
Corey's is near Lake Tahoe.
334
00:22:58,820 --> 00:23:02,300
It was a cash grab. It was a money grab,
and they were going to get it as fast
335
00:23:02,300 --> 00:23:04,360
as they could, and they were going to
get as much as they could.
336
00:23:04,580 --> 00:23:08,360
When it first started, it grew so fast
that I think their mentality was, the
337
00:23:08,360 --> 00:23:11,160
money's never going to run out. We're
always going to be able to make sales.
338
00:23:13,070 --> 00:23:18,230
And if making more sales means breaking
a few more laws, so be it.
339
00:23:20,390 --> 00:23:24,530
Next on American Greed, burning through
millions on a mansion.
340
00:23:25,910 --> 00:23:31,430
This house was built on the backs of the
American people, driving a used
341
00:23:31,430 --> 00:23:33,630
vehicle, trying to keep their car on the
road.
342
00:23:45,680 --> 00:23:51,420
By 2008, U .S. Fidelis is desperate to
reach new customers and dramatically
343
00:23:51,420 --> 00:23:55,560
increase sales to offset an ever
-increasing rate of cancellations.
344
00:23:55,760 --> 00:23:59,980
Taking heat from consumers, angry at the
misleading letters they have been
345
00:23:59,980 --> 00:24:04,520
sending out, they come up with a new
plan of attack, utilizing one of the
346
00:24:04,520 --> 00:24:09,340
annoying inventions of modern
communication, the robocall.
347
00:24:13,000 --> 00:24:18,520
It's been estimated that they made over
1 billion robocalls throughout the
348
00:24:18,520 --> 00:24:20,060
United States and parts of Canada.
349
00:24:21,100 --> 00:24:24,400
The incessant calls trigger a flood of
complaints.
350
00:24:25,080 --> 00:24:28,480
This is someone who said they received
hundreds and possibly thousands of
351
00:24:28,480 --> 00:24:32,700
harassing and threatening phone calls,
50 to 100 calls a day. The language was
352
00:24:32,700 --> 00:24:34,400
abusive. It was terrorism.
353
00:24:34,700 --> 00:24:35,960
No, please make it stop.
354
00:24:38,060 --> 00:24:41,680
And once again, U .S. Fidelis is
breaking the law.
355
00:24:43,720 --> 00:24:48,920
Reputable telemarketers have to use a do
not call list, right? They totally
356
00:24:48,920 --> 00:24:49,920
ignored that.
357
00:24:50,380 --> 00:24:55,600
Under law, you're not allowed to
robodial or telemarket to a cell phone.
358
00:24:56,240 --> 00:24:58,420
They totally ignored that.
359
00:24:58,880 --> 00:25:03,980
The law didn't mean anything to them. It
just was a matter of getting the money
360
00:25:03,980 --> 00:25:04,980
in the door.
361
00:25:06,440 --> 00:25:11,140
And the U .S. Fidelity sales team looks
for money in every remote corner of the
362
00:25:11,140 --> 00:25:12,140
country.
363
00:25:13,210 --> 00:25:16,630
Eventually, they make their way to
Windyville, Missouri.
364
00:25:17,730 --> 00:25:20,950
At the end of a long country road miles
out of town,
365
00:25:21,690 --> 00:25:23,750
Frances Tindall takes the call.
366
00:25:24,410 --> 00:25:26,570
I almost felt like it was a godsend.
367
00:25:27,150 --> 00:25:32,730
If I make this monthly payment, then if
anything goes wrong with the van, then I
368
00:25:32,730 --> 00:25:33,930
can get it fixed.
369
00:25:35,210 --> 00:25:40,890
Frances lives 16 miles from the closest
grocery store, 25 miles from the closest
370
00:25:40,890 --> 00:25:46,600
hospital. These days, her 1999 Chevy van
is the only mode of transportation for
371
00:25:46,600 --> 00:25:50,500
her and her best friend, who needs to be
driven to dialysis.
372
00:25:51,080 --> 00:25:55,900
For the U .S. Fidelis salesman, that
information is the perfect opening.
373
00:25:56,460 --> 00:25:58,160
He played that to the hilt.
374
00:25:59,020 --> 00:26:01,480
We'll take care of your vehicle no
matter what.
375
00:26:02,060 --> 00:26:04,720
You won't have to worry about it. You've
got a lot of other things to worry
376
00:26:04,720 --> 00:26:05,720
about.
377
00:26:06,960 --> 00:26:12,400
She signs up because with the U .S.
Fidelis sales team, it's always now or
378
00:26:12,400 --> 00:26:13,400
never.
379
00:26:13,520 --> 00:26:17,140
And with your vehicle being over 10
years old, we won't be able to offer the
380
00:26:17,140 --> 00:26:18,460
coverage on the vehicle again.
381
00:26:19,020 --> 00:26:24,500
It was like, if you want this 25 %
discount, then we need to get you signed
382
00:26:24,500 --> 00:26:26,480
just as soon as we possibly can.
383
00:26:27,820 --> 00:26:30,560
The contract costs more than $2 ,000.
384
00:26:31,320 --> 00:26:35,300
Each month, just over $80 will be
withdrawn from her bank account.
385
00:26:35,600 --> 00:26:39,520
more than 10 % of her $800 a month
disability income.
386
00:26:40,240 --> 00:26:43,680
A few weeks later, she gets a letter and
a card.
387
00:26:44,260 --> 00:26:50,200
It says, congratulations on the purchase
of your extended warranty for your
388
00:26:50,200 --> 00:26:56,240
Chevy Ventura. But U .S. Fidelis does
not include the actual contract, which
389
00:26:56,240 --> 00:26:57,240
not unusual.
390
00:26:57,550 --> 00:27:02,750
They often didn't send the contract to
the consumer after they did the deal, so
391
00:27:02,750 --> 00:27:05,530
the consumer never really knew what they
got.
392
00:27:06,310 --> 00:27:12,010
And so Frances has no idea that she is
actually buying a new product Darren is
393
00:27:12,010 --> 00:27:14,450
using to exploit people just like her.
394
00:27:15,510 --> 00:27:22,190
Usually, a service contract won't cover
a vehicle that has more than 100 ,000
395
00:27:22,190 --> 00:27:23,190
miles on it.
396
00:27:23,710 --> 00:27:28,470
So if somebody's got a junk car, you're
talking to the person on the phone, you
397
00:27:28,470 --> 00:27:30,070
want to be able to sell them something.
398
00:27:31,850 --> 00:27:37,110
And so they sell the consumer an actual
product, what they call an engine
399
00:27:37,110 --> 00:27:42,390
additive. Chemical analysis reveals the
product is really just a bottle of soap
400
00:27:42,390 --> 00:27:44,330
water worth about $2.
401
00:27:45,490 --> 00:27:49,670
The consumer was supposed to put the
soap water into the automobile.
402
00:27:50,440 --> 00:27:55,260
And U .S. Fidelis then warranted that
nothing would go wrong with the car.
403
00:27:56,160 --> 00:28:01,320
The advantage for Darren is that product
warranties don't have to include an
404
00:28:01,320 --> 00:28:03,120
unrestricted right to cancel.
405
00:28:03,340 --> 00:28:07,100
They can be full of exclusions, and the
consumer is stuck.
406
00:28:07,940 --> 00:28:13,980
In just a few years, U .S. Fidelis sells
more than 100 ,000 additive warranties
407
00:28:13,980 --> 00:28:15,780
to people like Francis Tindall.
408
00:28:16,620 --> 00:28:21,300
For two years, she scrimps and saves and
makes all her monthly payments.
409
00:28:22,640 --> 00:28:24,620
I made the last payment the first part
of November.
410
00:28:25,440 --> 00:28:29,640
My van went into the shop on the 10th,
15th of November.
411
00:28:31,380 --> 00:28:33,180
She needs a new radiator.
412
00:28:33,440 --> 00:28:37,800
She tells the mechanic to go ahead and
fix the car because she has a warranty.
413
00:28:38,360 --> 00:28:43,760
That's when the mechanic called them to
get verification on it.
414
00:28:44,140 --> 00:28:47,460
And he called me and said, they're not
covering any of this.
415
00:28:48,920 --> 00:28:54,420
She asked U .S. Fidelis for a copy of
her contract and finally sees what they
416
00:28:54,420 --> 00:28:55,520
say she bought.
417
00:28:56,000 --> 00:28:59,960
I never even seen this paper until the
contract was paid for.
418
00:29:00,780 --> 00:29:05,880
And I had no clue as to what they were
even talking about when I got this.
419
00:29:07,060 --> 00:29:11,880
It is one of the additive warranties,
but she never received the additive.
420
00:29:12,590 --> 00:29:16,250
And she was never told that she is
required to keep records of her oil
421
00:29:16,890 --> 00:29:19,050
She has five receipts out of seven.
422
00:29:19,650 --> 00:29:20,650
Claim denied.
423
00:29:21,390 --> 00:29:27,630
I felt like U .S. Fidelis just stripped
me of all my freedom.
424
00:29:28,730 --> 00:29:31,570
If they took care of that, I'd still
have a vehicle.
425
00:29:32,570 --> 00:29:35,770
I wouldn't be dependent on anybody.
426
00:29:37,690 --> 00:29:39,510
And now I'm dependent on everybody.
427
00:29:40,460 --> 00:29:43,900
Some of these victims, their lives were
ruined by this. This wasn't just a
428
00:29:43,900 --> 00:29:47,700
matter of, oh, I have a nice car and I
can't get my turbocharged engine back in
429
00:29:47,700 --> 00:29:51,520
it. These are people who thought they
were keeping themselves safe and lost
430
00:29:51,520 --> 00:29:52,560
everything in the process.
431
00:29:54,400 --> 00:29:58,300
And where did Francis Tindall's precious
$2 ,000 end up?
432
00:29:58,580 --> 00:30:03,040
It is entirely possible that it was
thrown into the personal spending kitty
433
00:30:03,040 --> 00:30:08,820
Darren Atkinson, who uses $26 million to
build his extraordinary house.
434
00:30:09,500 --> 00:30:14,200
It's more than 20 ,000 square feet with
a bowling alley, a movie theater, two
435
00:30:14,200 --> 00:30:17,020
swimming pools, and 14 bathrooms.
436
00:30:18,020 --> 00:30:20,900
Some of the construction bills were just
staggering.
437
00:30:21,460 --> 00:30:25,900
You know, hundreds of thousands of
dollars to a blacksmith to make, you
438
00:30:25,920 --> 00:30:30,880
wrought iron fences and millions of
dollars in custom cabinetry.
439
00:30:32,040 --> 00:30:37,080
In some rooms, the floors are made of
leather. The marble extends to the
440
00:30:37,080 --> 00:30:40,470
ceiling. The staircase alone cost $1
million.
441
00:30:42,390 --> 00:30:47,250
The house is set in a neighborhood where
there is little pretense. It is
442
00:30:47,250 --> 00:30:51,930
entirely out of place, and to many, it
represents only one thing.
443
00:30:52,310 --> 00:30:54,330
Greed. Unbridled greed.
444
00:30:55,310 --> 00:31:00,990
This house was built on the backs of the
American people, of middle -class
445
00:31:00,990 --> 00:31:05,470
America driving a used vehicle, trying
to keep their car on the road.
446
00:31:08,010 --> 00:31:09,010
This house was built.
447
00:31:11,030 --> 00:31:16,170
Next on American Greed, questions about
Darren make national news.
448
00:31:16,670 --> 00:31:20,410
The hypocrisy of this really got my
attention. You know, a faith -based
449
00:31:20,590 --> 00:31:25,210
the owner was living in this $26 million
mansion complete with a bowling alley.
450
00:31:25,250 --> 00:31:26,390
Where is this money coming from?
451
00:31:27,450 --> 00:31:34,250
Take a tour of extravagance inside
Darren's castle on AmericanGreed .CNBC
452
00:31:35,590 --> 00:31:36,590
Feeling greedy?
453
00:31:37,550 --> 00:31:40,390
Want more than your share of behind -the
-scenes dirt?
454
00:31:41,090 --> 00:31:45,410
Follow us at AmericanGreedTV on Twitter.
We'll be right back.
455
00:31:53,850 --> 00:31:59,090
Six years after it opens for business, U
.S. Fidelis is a national leader in the
456
00:31:59,090 --> 00:32:04,810
vehicle service contract industry, now
sponsoring a NASCAR race team. It looks
457
00:32:04,810 --> 00:32:06,310
like the picture of success.
458
00:32:07,370 --> 00:32:10,630
But for every five contracts sold, three
are canceled.
459
00:32:10,890 --> 00:32:15,890
For years, consumers have been catching
on to the deceitful game Darren Atkinson
460
00:32:15,890 --> 00:32:17,110
and his brother are playing.
461
00:32:18,870 --> 00:32:22,790
We were getting off -the -chart
complaints from consumers and from the
462
00:32:22,790 --> 00:32:29,370
dealers. And then we send out an email
notice to other states saying, I'm going
463
00:32:29,370 --> 00:32:30,370
to open an investigation.
464
00:32:30,790 --> 00:32:32,230
Do you want to join us?
465
00:32:33,610 --> 00:32:35,330
42 states say yes.
466
00:32:36,780 --> 00:32:41,660
U .S. Fidelis is also facing criminal
charges in Missouri, lawsuits from
467
00:32:41,660 --> 00:32:47,600
consumers, and from Verizon over the
robocall, and from BMW for trademark
468
00:32:47,600 --> 00:32:48,600
violations.
469
00:32:50,420 --> 00:32:52,500
The company needs a game plan.
470
00:32:53,220 --> 00:32:57,980
They hire a new CEO, Chris Riley, to
straighten out the mess.
471
00:32:58,340 --> 00:33:02,360
This was a crisis. This was crazy.
472
00:33:03,160 --> 00:33:07,460
Every day, I never knew what was going
to walk into my office.
473
00:33:07,660 --> 00:33:09,140
We were the ones negotiating.
474
00:33:09,420 --> 00:33:13,860
Riley works to clean up the company, but
he has a powerful opponent in the
475
00:33:13,860 --> 00:33:15,000
Better Business Bureau.
476
00:33:16,200 --> 00:33:21,360
The Better Business Bureau decided to
really go out on a crusade to denounce U
477
00:33:21,360 --> 00:33:24,920
.S. Fidelis' business practices to
expose their fraudulent activities.
478
00:33:25,240 --> 00:33:30,500
We reached out to local media, national
media, asking that they join us in
479
00:33:30,500 --> 00:33:31,820
exposing this company.
480
00:33:34,000 --> 00:33:38,440
Matthew Hathaway at the St. Louis Post
-Dispatch gives it front -page coverage.
481
00:33:39,920 --> 00:33:43,380
Then NBC's Jeff Rossen is drawn to the
story.
482
00:33:43,860 --> 00:33:47,820
The hypocrisy of this really got my
attention. You know, a faith -based
483
00:33:47,820 --> 00:33:49,720
accused of defrauding customers.
484
00:33:49,980 --> 00:33:55,500
The fact that the owner was living in
this $26 million mansion complete with a
485
00:33:55,500 --> 00:33:57,260
bowling alley. Where is this money
coming from?
486
00:33:58,740 --> 00:34:01,920
Rossen's story on the Today Show airs in
April.
487
00:34:02,330 --> 00:34:06,190
When her car overheated last month, her
warranty was useless.
488
00:34:06,510 --> 00:34:11,409
If anything is going to kick off a rash
of cancellations, it's a story like this
489
00:34:11,409 --> 00:34:12,770
one on national television.
490
00:34:14,030 --> 00:34:19,090
The Better Business Bureau already has 1
,100 complaints against U .S. Fidelity.
491
00:34:19,690 --> 00:34:25,210
At that point, people really had an idea
that this company was not all that it
492
00:34:25,210 --> 00:34:29,270
was cracked up to be. These vehicle
service contracts were not worth the
493
00:34:29,270 --> 00:34:32,810
they were written on, and people started
canceling and really screaming.
494
00:34:33,889 --> 00:34:38,530
In response, U .S. Fidelis ramps up its
advertising on television.
495
00:34:39,290 --> 00:34:43,110
This is not the same warranty car
dealers offer. It's better. Some of the
496
00:34:43,110 --> 00:34:47,310
advertising took place on late night
television and they reached out to
497
00:34:47,310 --> 00:34:51,250
basically anybody who they could get to
put that down payment and make that
498
00:34:51,250 --> 00:34:56,690
first payment was kind of their focus.
Get that funding from MEPCO up front and
499
00:34:56,690 --> 00:34:58,430
keep the company cash flush.
500
00:35:00,290 --> 00:35:02,410
But the strategy backfired.
501
00:35:03,190 --> 00:35:07,470
In July, we receive our cancellation
bill for June.
502
00:35:08,140 --> 00:35:14,840
And instead of the 29 % that it was for
the first five months of the year,
503
00:35:14,980 --> 00:35:18,620
it was 57%. Double.
504
00:35:20,020 --> 00:35:23,060
Riley discovers the TV ads are the
problem.
505
00:35:23,420 --> 00:35:29,100
We were capturing a completely different
customer. And the cancellations, when
506
00:35:29,100 --> 00:35:33,640
we did our audit, were primarily people
who couldn't afford this contract any
507
00:35:33,640 --> 00:35:34,640
longer.
508
00:35:35,760 --> 00:35:41,100
And now, because so many customers have
canceled, U .S. Fidelis owes the finance
509
00:35:41,100 --> 00:35:44,560
company MEPCO twice as much as it
anticipated.
510
00:35:45,120 --> 00:35:49,160
How much can you save? It's important to
remember U .S. Fidelis really didn't
511
00:35:49,160 --> 00:35:54,920
have a source of income other than the
amounts that MEPCO advanced to them. So
512
00:35:54,920 --> 00:36:01,620
by September or October of 2009, U .S.
Fidelis had no cash flow coming in from
513
00:36:01,620 --> 00:36:02,620
MEPCO whatsoever.
514
00:36:04,230 --> 00:36:09,030
And there is no money in reserve. To
keep the business operating, U .S.
515
00:36:09,030 --> 00:36:12,830
offers the deed to its headquarters as
collateral to MEPCO.
516
00:36:13,650 --> 00:36:16,750
But by December, MEPCO has had enough.
517
00:36:17,330 --> 00:36:18,730
I received the email.
518
00:36:19,330 --> 00:36:26,250
I think it was Pearl Harbor Day,
December 7th. And MEPCO
519
00:36:26,250 --> 00:36:30,350
made a decision. We're not going to give
you your current funding. We're
520
00:36:30,350 --> 00:36:31,710
anticipating cancellations.
521
00:36:32,410 --> 00:36:36,630
That meant I could not pay advertising.
That meant that we had to stop selling.
522
00:36:38,690 --> 00:36:42,150
U .S. Fidelis is out of money and out of
business.
523
00:36:42,550 --> 00:36:46,810
And while it is easy to blame the bad
publicity and poor marketing, the
524
00:36:46,810 --> 00:36:49,330
problem is that the owner spent all the
money.
525
00:36:49,850 --> 00:36:53,590
As everybody says, they were like kids
in a candy store.
526
00:36:54,400 --> 00:36:57,160
MEPCO was the parent, and Darren and
Corey were the teenagers.
527
00:36:57,500 --> 00:37:02,900
You don't tell your child at age 14, I'm
going to give you $1 ,000 a month.
528
00:37:03,120 --> 00:37:05,560
Now, make sure that you save enough for
college.
529
00:37:05,920 --> 00:37:07,440
That's not what parents do.
530
00:37:07,900 --> 00:37:14,100
And so what happened? The parents gave
them $100 million, and the teenagers
531
00:37:14,100 --> 00:37:15,100
spent it.
532
00:37:17,360 --> 00:37:22,640
Next on American Green, one more little
lie from the Atkinson boys.
533
00:37:23,390 --> 00:37:27,590
On the 2006 tax return they filed, they
reported taxable income of zero.
534
00:37:40,470 --> 00:37:47,050
In early 2010, seven years after it
opened for business, U .S. Fidelis has
535
00:37:47,050 --> 00:37:49,170
from boom to bust.
536
00:37:49,960 --> 00:37:53,940
In March, when the company files for
bankruptcy, an independent financial
537
00:37:53,940 --> 00:37:59,260
analysis adds up Darren and Corey's
personal withdrawals. The grand total?
538
00:37:59,780 --> 00:38:02,320
More than $101 million.
539
00:38:02,900 --> 00:38:07,120
And now they owe tens of millions to
MEPCO and consumers.
540
00:38:07,360 --> 00:38:09,820
The brothers surrender their assets.
541
00:38:10,360 --> 00:38:15,480
We took back yachts, boats, cars, go
-karts.
542
00:38:16,090 --> 00:38:20,710
Darren and Corey were go -kart
aficionados. There were go -karts
543
00:38:20,710 --> 00:38:23,630
the U .S. Fidelis headquarters.
544
00:38:25,090 --> 00:38:30,730
Later, when the toys are put on the
auction block, almost 5 ,000 people show
545
00:38:31,450 --> 00:38:34,310
It's been a real big crowd today. I've
been to a lot of state sales, and this
546
00:38:34,310 --> 00:38:40,270
has been just huge. Bidding was very
spirited. We actually received more for
547
00:38:40,270 --> 00:38:43,690
cars than their Blue Book value would
indicate.
548
00:38:44,360 --> 00:38:48,940
Because Darren and Corey had become so
notorious, and there was a certain
549
00:38:48,940 --> 00:38:51,260
of buying some of the assets that were
taken back.
550
00:38:53,600 --> 00:38:57,760
As the spending habits of Darren and
Corey become legend, they inevitably
551
00:38:57,760 --> 00:39:02,500
attract an investigation by the IRS, and
another secret comes out.
552
00:39:03,080 --> 00:39:07,180
They both received millions and millions
of dollars, tens of millions of dollars
553
00:39:07,180 --> 00:39:11,320
every year out of the company, but it
never showed up on their tax returns.
554
00:39:12,860 --> 00:39:13,860
For example.
555
00:39:14,300 --> 00:39:19,280
Here is the tax return from 2006 when
they both are building multi -million
556
00:39:19,280 --> 00:39:20,280
dollar houses.
557
00:39:20,480 --> 00:39:24,760
The 2006 tax return they filed, they
reported taxable income of zero.
558
00:39:25,980 --> 00:39:30,840
What they received in distributions from
the company was over $13 million.
559
00:39:32,940 --> 00:39:36,480
To a grand jury, it sounds like tax
evasion.
560
00:39:38,280 --> 00:39:42,840
Darren and Corey are indicted by both
federal and state of Missouri
561
00:39:43,140 --> 00:39:47,860
They plead guilty to charges of filing
false tax returns, stealing from
562
00:39:47,860 --> 00:39:49,640
consumers, and consumer fraud.
563
00:39:51,100 --> 00:39:54,740
Darren is sentenced to eight years,
Corey, four years.
564
00:39:56,120 --> 00:40:00,440
Meanwhile, Darren's mega mansion sits on
the market for months.
565
00:40:01,300 --> 00:40:03,780
Eventually, it sells for over $4
million.
566
00:40:05,610 --> 00:40:09,870
The money goes into the pot to be
divided among those on a long list of
567
00:40:09,870 --> 00:40:10,870
creditors.
568
00:40:11,190 --> 00:40:16,930
That includes almost 20 ,000 U .S.
Fidelis customers who divvy up $13
569
00:40:18,410 --> 00:40:24,030
Our goal would have been to give them
every dime back, every consumer get
570
00:40:24,030 --> 00:40:27,230
money back, but there wasn't enough
money at the end of the day.
571
00:40:29,330 --> 00:40:32,230
After their lawyers send threatening
letters...
572
00:40:32,440 --> 00:40:35,500
Ingrid and Adam Sasse get all of their
money back.
573
00:40:36,620 --> 00:40:40,980
Metco, which is still owed millions of
dollars, is given Darren's Cayman Island
574
00:40:40,980 --> 00:40:43,020
house as part of its settlement.
575
00:40:44,160 --> 00:40:49,620
And Frances Tindall receives $251 from
the restitution fund.
576
00:40:50,540 --> 00:40:54,660
Today, she looks back on her experience
and knows she has learned a lesson about
577
00:40:54,660 --> 00:40:56,480
life outside of Windyville.
578
00:40:57,240 --> 00:41:00,600
Living out in the country, you never
really realize how...
579
00:41:01,240 --> 00:41:08,140
greedy people get or how many greedy
people there are because this is my
580
00:41:08,600 --> 00:41:12,060
I don't need a lot of money to live in
my world.
581
00:41:13,080 --> 00:41:18,580
I don't need fancy clothes and a big
house and a fancy car and I'm happy.
582
00:41:19,820 --> 00:41:24,260
But so many people think that if they
don't have that almighty dollar, they're
583
00:41:24,260 --> 00:41:25,260
not happy.
584
00:41:25,560 --> 00:41:30,020
So they will stomp all over anybody that
585
00:41:31,660 --> 00:41:34,620
gets in their way of that dollar.
586
00:41:36,940 --> 00:41:41,480
Ironically, as he heads off to prison,
Darren Atkinson might agree with her.
587
00:41:42,340 --> 00:41:47,700
At his sentencing hearing, he says, I
was greedy and selfish about how I run
588
00:41:47,700 --> 00:41:52,040
business. Living in a mansion and having
everything money could buy did not make
589
00:41:52,040 --> 00:41:53,040
me happy.
590
00:41:53,060 --> 00:41:56,920
To the contrary, I was more miserable
than ever before.
591
00:41:57,770 --> 00:42:01,630
I think of Darren Atkinson as somebody
who was trying to reinvent himself. He
592
00:42:01,630 --> 00:42:03,130
was trying to reinvent himself in
Kansas.
593
00:42:03,450 --> 00:42:07,370
He was trying to reinvent himself in
prison when he found Christianity.
594
00:42:08,050 --> 00:42:13,010
To simply be very wealthy and successful
in a slimy industry wasn't good enough.
595
00:42:13,290 --> 00:42:17,530
He wanted to be well -known, and he
wanted to be famous, and he wanted to be
596
00:42:17,530 --> 00:42:19,950
thought of as a business leader.
597
00:42:21,390 --> 00:42:25,790
In 2019, Darren will be released from
federal prison and will have another
598
00:42:25,790 --> 00:42:27,270
chance at reinvention.
599
00:42:28,550 --> 00:42:32,510
If history is any indication, he may
have big plans.
600
00:42:48,680 --> 00:42:53,200
don't get taken be a part of the
conversation on twitter hashtag american
53656
Can't find what you're looking for?
Get subtitles in any language from opensubtitles.com, and translate them here.