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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:01,230 --> 00:00:05,730 In this episode of American Greed, car trouble. 2 00:00:06,130 --> 00:00:10,130 It's an urgent letter telling you your factory warranty has expired. 3 00:00:10,630 --> 00:00:14,910 It looks legit, as if coming from Toyota, Subaru, BMW. 4 00:00:15,570 --> 00:00:20,190 But this pitch comes from Darren Atkinson and his brother, Corey, and 5 00:00:20,190 --> 00:00:23,310 multimillion -dollar business built on fear and lies. 6 00:00:24,230 --> 00:00:27,810 I'm telling customers, oh, we're just like the warranty you bought at the 7 00:00:27,810 --> 00:00:29,690 dealer. And I'm like, no, we're not. 8 00:00:30,110 --> 00:00:33,010 They promised to take care of their customers' cars. 9 00:00:33,630 --> 00:00:36,770 Where are they going to be there when you need us, when that vehicle breaks 10 00:00:36,770 --> 00:00:37,770 down? 11 00:00:38,030 --> 00:00:40,530 But what they take is their hard -earned cash. 12 00:00:41,410 --> 00:00:44,690 There's a money grab, and they were going to get it as fast as they could, 13 00:00:44,690 --> 00:00:46,130 they were going to get as much as they could. 14 00:00:46,930 --> 00:00:48,570 Leaving them stranded. 15 00:00:49,370 --> 00:00:53,350 The sales calls, the pressure is high, and we get sucked in. 16 00:00:53,730 --> 00:00:56,290 Any one of us can be a victim of this. 17 00:01:11,440 --> 00:01:16,360 In a suburb of St. Louis, neighbors watch an extravagant construction 18 00:01:16,360 --> 00:01:18,860 and wonder, is it a medieval castle? 19 00:01:19,120 --> 00:01:20,480 A French chateau? 20 00:01:21,340 --> 00:01:26,000 Just a few years ago, the owner, Daring Atkinson, was selling used cars. 21 00:01:26,700 --> 00:01:29,180 And now he's building a showcase mansion. 22 00:01:29,900 --> 00:01:33,600 But he's also drawing the kind of attention he does not want to have. 23 00:01:34,460 --> 00:01:36,940 Because a house like this raises the question, 24 00:01:38,160 --> 00:01:43,480 How did a guy with little college education from a small town in Kansas 25 00:01:43,480 --> 00:01:45,040 hands on so much money? 26 00:01:46,280 --> 00:01:49,200 The answer begins in that small town. 27 00:01:54,260 --> 00:02:00,200 About 200 miles due west from Wichita, Garden City, Kansas is chock full of 28 00:02:00,200 --> 00:02:02,140 feedlots and grain elevators. 29 00:02:02,940 --> 00:02:05,880 It's where Darren Atkinson grows up with three brothers. 30 00:02:07,340 --> 00:02:10,720 After high school, he puts in some time at the community college. 31 00:02:11,540 --> 00:02:15,160 But it's clear Darren wants out of Garden City. 32 00:02:16,460 --> 00:02:21,700 Former St. Louis Post -Dispatch reporter Matthew Hathaway is one of the first to 33 00:02:21,700 --> 00:02:23,360 make Darren's name news. 34 00:02:24,000 --> 00:02:29,240 Very little of Darren's early life was known in St. Louis. 35 00:02:29,720 --> 00:02:34,920 And as we dug into his background, you definitely get the sense that he was 36 00:02:34,920 --> 00:02:36,340 maybe too big for Garden City. 37 00:02:37,870 --> 00:02:43,870 But to escape Garden City, Darren needs to make some money, literally print his 38 00:02:43,870 --> 00:02:44,870 own currency. 39 00:02:45,230 --> 00:02:49,610 The counterfeit presses are in a back room of a storefront building on Main 40 00:02:49,610 --> 00:02:50,610 Street. 41 00:02:51,150 --> 00:02:53,350 There he prints sheets of cash. 42 00:02:53,750 --> 00:02:55,250 It's a limited operation. 43 00:02:55,950 --> 00:03:02,070 He had $40 ,000 in cash, and there were four serial numbers on four different 44 00:03:02,070 --> 00:03:03,070 notes. 45 00:03:03,280 --> 00:03:06,920 You wouldn't be able to spend a lot of money anywhere without using identical 46 00:03:06,920 --> 00:03:07,920 bills. 47 00:03:09,220 --> 00:03:14,400 But Darren, who will earn a reputation for being reckless, goes for it. 48 00:03:14,980 --> 00:03:20,700 In May 1987, he heads to Wichita with a stash of phony money and a one -way 49 00:03:20,700 --> 00:03:21,860 plane ticket to California. 50 00:03:23,320 --> 00:03:26,640 He makes it as far as the bar at the airport hotel. 51 00:03:28,020 --> 00:03:32,000 The money was noticed by, you know, somebody working at the bar. 52 00:03:32,600 --> 00:03:34,940 They called the local police. They brought in the Secret Service. 53 00:03:35,380 --> 00:03:40,860 Within 24 hours, Darren's behind bars, and they found his printing equipment 54 00:03:40,860 --> 00:03:41,860 back in Garden City. 55 00:03:43,160 --> 00:03:49,380 At age 23 in prison, Darren writes to a judge saying he has learned his lesson. 56 00:03:49,540 --> 00:03:51,860 He is ready to live a crime -free life. 57 00:03:52,920 --> 00:03:56,940 It's a theme he repeats later in an interview with Matthew Hathaway. 58 00:03:57,930 --> 00:04:03,650 What he told me is that when the bars closed behind him on his release, he was 59 00:04:03,650 --> 00:04:08,770 transformed man and that he found Jesus in prison and that everything was 60 00:04:08,770 --> 00:04:09,770 different. 61 00:04:11,370 --> 00:04:16,310 Now, as a born -again Christian, Darren moves to St. Louis, where he and his 62 00:04:16,310 --> 00:04:20,870 younger brother Corey open a business selling vehicle service contracts that 63 00:04:20,870 --> 00:04:23,930 promise to cover the cost of repairs on a used car. 64 00:04:25,420 --> 00:04:30,080 Setting up shop in a small suburban office, they called the company National 65 00:04:30,080 --> 00:04:35,300 Auto Warranty Services and later changed the name to U .S. Fidelis. 66 00:04:36,860 --> 00:04:41,520 Attorney David Warfield will represent Darren's victims in bankruptcy court. 67 00:04:41,940 --> 00:04:46,020 U .S. Fidelis is just a marketing agent. It doesn't actually write the contract 68 00:04:46,020 --> 00:04:50,020 itself. There are a number of other companies that do that. U .S. Fidelis 69 00:04:50,020 --> 00:04:51,020 really a broker. 70 00:04:51,520 --> 00:04:56,080 What Darren and Corey were doing is they were buying these contracts for 71 00:04:56,080 --> 00:04:59,540 anywhere from $500 to $1 ,600. 72 00:05:01,180 --> 00:05:06,580 As senior counsel for the Washington State Attorney General, Mary Lobdell is 73 00:05:06,580 --> 00:05:08,040 fierce consumer advocate. 74 00:05:08,520 --> 00:05:13,620 Then they turned around and marked it up two, three, four times and marketed it 75 00:05:13,620 --> 00:05:14,620 to the consumer. 76 00:05:15,720 --> 00:05:19,100 At first, consumers are carefully selected. 77 00:05:19,920 --> 00:05:21,520 I think they bought lists. 78 00:05:21,740 --> 00:05:25,520 A list of people who bought cars on particular dates, a list of people who 79 00:05:25,520 --> 00:05:30,740 bought particular brands of cars so they could tailor their solicitations to 80 00:05:30,740 --> 00:05:31,740 those folks. 81 00:05:33,160 --> 00:05:36,240 And they offer the right product at the right time. 82 00:05:37,180 --> 00:05:38,900 Everyone's worried about their car breaking down. 83 00:05:39,480 --> 00:05:41,240 It's an expense you don't want to think about. 84 00:05:41,940 --> 00:05:47,620 FBI Special Agent Kerry Carlson knows how effective the U .S. Fidelis pitch 85 00:05:48,360 --> 00:05:51,540 So when you think you're buying something that's going to protect that 86 00:05:51,540 --> 00:05:54,640 money for you, why wouldn't you do it? 87 00:05:56,020 --> 00:06:01,500 In two years, the company is exploding, bringing in millions of dollars in 88 00:06:01,500 --> 00:06:02,500 sales. 89 00:06:02,960 --> 00:06:07,540 Outgrowing his office space and determined to make his company a 90 00:06:07,540 --> 00:06:11,820 in the industry, Darren buys an abandoned mall west of town. 91 00:06:13,040 --> 00:06:17,700 He pays close to $6 million in cash and creates a state -of -the -art call 92 00:06:17,700 --> 00:06:20,160 center with more than 1 ,000 employees. 93 00:06:21,340 --> 00:06:27,040 NBC News national investigative correspondent Jeff Rossen goes inside 94 00:06:27,040 --> 00:06:28,500 company for the Today Show. 95 00:06:28,840 --> 00:06:34,720 What struck me most was how sprawling it is, how big it is. I've been to a lot 96 00:06:34,720 --> 00:06:36,540 of major company headquarters before. 97 00:06:37,420 --> 00:06:41,420 This was nothing like that. This was huge and beautiful. 98 00:06:43,310 --> 00:06:48,770 In building the U .S. Fidelis compound, Darren offers space to the Evangelical 99 00:06:48,770 --> 00:06:49,770 Element Church. 100 00:06:49,930 --> 00:06:54,330 He wants it known that his Christian values define the operation of U .S. 101 00:06:54,330 --> 00:06:58,370 Fidelis. The company's logo even includes a heavenly accent. 102 00:06:59,150 --> 00:07:02,830 When you hear a company is faith -based, when there's a halo, an angel's halo 103 00:07:02,830 --> 00:07:05,110 actually in the logo, what do you think to yourself? 104 00:07:06,010 --> 00:07:09,710 Maybe they're doing God's work. They're at least being honest with me. I mean, 105 00:07:09,730 --> 00:07:11,630 they're not going to defraud me. They're faith -based. 106 00:07:12,840 --> 00:07:17,960 But is there faith in Almighty God or the Almighty Dollar? 107 00:07:19,980 --> 00:07:25,400 Next on American Greed, it's brother against brother. Who can spend the most? 108 00:07:25,800 --> 00:07:30,180 If Darren pulled up with a brand new Ferrari, Corey would go get, you know, a 109 00:07:30,180 --> 00:07:31,180 Lamborghini. 110 00:07:43,150 --> 00:07:47,850 In Everett, Washington, Buzz Rodland's car dealership is a family -owned 111 00:07:47,850 --> 00:07:51,050 business that has been selling cars for more than 100 years. 112 00:07:51,650 --> 00:07:56,170 They believe its success is based on one thing, a customer's trust. 113 00:07:57,070 --> 00:08:01,550 So when Buzz gets a call from a long -standing customer, he sees him 114 00:08:01,550 --> 00:08:07,570 immediately. His demeanor was very sober, and he said, you know, I bought a 115 00:08:07,570 --> 00:08:09,590 from you with all the trust in the world. 116 00:08:10,120 --> 00:08:14,260 And then he leans over, and he hands me the letter, puts it in front of me, and 117 00:08:14,260 --> 00:08:15,260 he says, now explain this. 118 00:08:15,920 --> 00:08:16,920 And he was mad. 119 00:08:18,380 --> 00:08:20,080 This is what the letter looks like. 120 00:08:20,700 --> 00:08:23,380 Toyota's name is prominent, and the message is clear. 121 00:08:23,780 --> 00:08:26,820 The car owner's factory warranty has expired. 122 00:08:27,920 --> 00:08:29,400 But it is not from Toyota. 123 00:08:29,760 --> 00:08:32,919 It is from Darren Atkinson's warranty company. 124 00:08:33,820 --> 00:08:36,740 If this gentleman would believe it, anybody would believe it. 125 00:08:37,159 --> 00:08:39,340 He just thought that the factory... 126 00:08:39,740 --> 00:08:43,159 was telling him he no longer had a warranty and he had a brand new car. 127 00:08:44,080 --> 00:08:47,640 And that is the key to the success of Darren's business. 128 00:08:49,080 --> 00:08:54,960 Deceit. Exploiting the reputations of brands like Toyota, BMW, Subaru, and 129 00:08:54,960 --> 00:08:58,960 Chrysler, the company implies a relationship it does not have. 130 00:08:59,200 --> 00:09:01,980 Even using the term warranty is misleading. 131 00:09:02,480 --> 00:09:06,620 Only a manufacturer can offer a warranty. It's like a term of art. 132 00:09:08,380 --> 00:09:13,700 Darren Corey would do is create confusion by calling the product they 133 00:09:13,700 --> 00:09:15,500 selling a warranty. 134 00:09:17,360 --> 00:09:19,800 And one more thing to know. 135 00:09:20,180 --> 00:09:26,480 It's against the law to sell something as a warranty if it's a service 136 00:09:27,920 --> 00:09:31,880 But the Atkinson brothers appear to be above the law. 137 00:09:32,100 --> 00:09:36,000 And because the deception is so effective, Darren goes big. 138 00:09:36,760 --> 00:09:39,280 plastering the country with his misleading notices. 139 00:09:40,220 --> 00:09:44,260 This mailing part of the business became so important that U .S. Fidelis 140 00:09:44,260 --> 00:09:50,480 actually built its own printing plant in the back of its office and created tens 141 00:09:50,480 --> 00:09:53,800 of millions of individual mailers that went to consumers. 142 00:09:55,060 --> 00:09:59,580 Potential consumers get the letter and fall easily for Darren's trick. 143 00:10:00,060 --> 00:10:04,200 They call the U .S. Fidelis call center where the tricks keep coming. 144 00:10:06,290 --> 00:10:08,970 Many of the calls are recorded. 145 00:10:11,770 --> 00:10:16,570 The voices have been altered to protect identities. 146 00:10:18,950 --> 00:10:25,950 The salespeople work in teams, passing callers around in 147 00:10:25,950 --> 00:10:27,570 a choreographed charade. 148 00:10:28,200 --> 00:10:31,460 Our cutoff is typically 36 ,000 miles for the bumper to bumper. 149 00:10:31,740 --> 00:10:35,100 So what I'm going to do is grab a manager because you're only at 40 ,000. 150 00:10:35,640 --> 00:10:38,480 They'd put them on hold and everybody would laugh and tell stories about what 151 00:10:38,480 --> 00:10:39,480 they did that weekend. 152 00:10:39,860 --> 00:10:42,160 Come back on the line and say, I just talked to my supervisor. 153 00:10:42,760 --> 00:10:44,920 We can fudge it just this one time. 154 00:10:45,900 --> 00:10:46,699 That's okay. 155 00:10:46,700 --> 00:10:49,220 That's fine. Yeah, I got my manager to prove it. 156 00:10:50,960 --> 00:10:56,120 In interviews with former employees, Jeff Rossin hears what really drives 157 00:10:56,120 --> 00:10:57,820 Darren's faith -based business. 158 00:10:58,540 --> 00:11:01,020 It was get the money, get the money, get the money. 159 00:11:01,620 --> 00:11:03,020 This is all about the sales. 160 00:11:03,320 --> 00:11:04,360 Sales, sales, sales. 161 00:11:04,780 --> 00:11:06,700 That's how I made my money, was selling. 162 00:11:07,220 --> 00:11:11,540 They said they wouldn't get paid unless they billed consumers out of money. So 163 00:11:11,540 --> 00:11:14,480 really there was this massive pressure on them that if they want to pay their 164 00:11:14,480 --> 00:11:17,860 own bills, they need to defraud you and they need to defraud me. 165 00:11:19,370 --> 00:11:21,290 And so they don't give up. 166 00:11:22,430 --> 00:11:28,670 This call takes almost two hours of unrelenting pressure. 167 00:11:28,890 --> 00:11:35,710 The contract starts at $2 ,675 and quickly drops to $2 ,475. 168 00:11:36,750 --> 00:11:43,550 It is obvious the caller cannot afford the contract, 169 00:11:43,890 --> 00:11:45,870 but the salesman pushes on. 170 00:11:46,190 --> 00:11:47,830 Let me just check with my manager. 171 00:11:48,560 --> 00:11:52,460 It doesn't matter if they have the money or not. You get the dollar now. 172 00:11:53,180 --> 00:11:54,300 Beat them up a little bit. 173 00:11:54,540 --> 00:11:56,580 You know, paint pictures. Build value. 174 00:11:56,860 --> 00:11:58,880 Put them on the long side of the road with their kids. 175 00:11:59,200 --> 00:12:00,220 Let's go with a breakdown. 176 00:12:00,440 --> 00:12:02,840 Bam. Clump, clump. You cut down. You're on the highway. 177 00:12:04,040 --> 00:12:06,380 And just keep the cost moving down. 178 00:12:06,700 --> 00:12:09,820 At $1 ,675, sold. 179 00:12:10,540 --> 00:12:14,960 I mean, we had one complaint come in where they sold it to an elderly woman 180 00:12:14,960 --> 00:12:15,960 had no vehicle. 181 00:12:16,520 --> 00:12:19,380 And they knew she had no vehicle, but they sold it to her. 182 00:12:20,720 --> 00:12:23,120 And what are the consumers buying? 183 00:12:24,200 --> 00:12:28,200 If you open up the manual, it has a section that regards the factory 184 00:12:28,300 --> 00:12:30,120 All we're doing is extending that warranty. 185 00:12:30,720 --> 00:12:32,520 So it's a bumper -to -bumper policy. 186 00:12:33,340 --> 00:12:35,020 Well, not exactly. 187 00:12:37,540 --> 00:12:42,080 Adam and Ingrid Sasse get the letter from Darren's company just as the 188 00:12:42,080 --> 00:12:44,960 on their 2001 Saab is about to expire. 189 00:12:45,530 --> 00:12:47,450 And so they take the bait and call. 190 00:12:47,990 --> 00:12:52,250 It wasn't a hard sell. We knew our warranty was expiring. 191 00:12:52,510 --> 00:12:56,190 Her words were, it was bumper to bumper coverage. 192 00:12:58,090 --> 00:13:01,050 Adam is a mechanic, and he's also in the Navy. 193 00:13:01,330 --> 00:13:04,750 He worries their car will break down while he is on deployment. 194 00:13:05,630 --> 00:13:11,710 So even though it is a stretch for their budget, he pays almost $2 ,500 for a U 195 00:13:11,710 --> 00:13:12,830 .S. Fidelis contract. 196 00:13:13,760 --> 00:13:19,240 So our expectation was to be able to, you know, spend a very large chunk of 197 00:13:19,240 --> 00:13:23,040 money and get that peace of mind that we had already had with the factory 198 00:13:23,040 --> 00:13:24,040 warranty. 199 00:13:25,100 --> 00:13:28,900 But when a problem comes up with the turbocharger and the dealer tells the 200 00:13:28,900 --> 00:13:33,460 Sassy's that their new warranty won't cover the repair, they look closer at 201 00:13:33,460 --> 00:13:34,460 contract. 202 00:13:34,660 --> 00:13:40,220 Here, it says that leaking seals or gaskets are not covered. So much for 203 00:13:40,220 --> 00:13:41,220 to bumper. 204 00:13:42,220 --> 00:13:47,160 The list of components actually covered is limited. Even the cost of diagnosing 205 00:13:47,160 --> 00:13:49,180 a problem will not be paid. 206 00:13:49,780 --> 00:13:53,600 It makes no sense to me that somebody, if they really knew what they were 207 00:13:53,600 --> 00:13:57,980 buying, that they would purchase the product that was being sold by U .S. 208 00:13:57,980 --> 00:13:58,980 Fidelity. 209 00:13:59,340 --> 00:14:03,420 But in 2006, the sales force is on a roll. 210 00:14:03,900 --> 00:14:06,560 Did you want to do that with a Visa or MasterCard? 211 00:14:07,760 --> 00:14:12,960 The company is bringing in an average of $10 million in revenue each month. 212 00:14:13,300 --> 00:14:18,000 And Darren and Corey Atkinson are spending it as fast as it comes in the 213 00:14:19,480 --> 00:14:23,680 IRS criminal agent Jennifer Dreyer will eventually track the money. 214 00:14:24,120 --> 00:14:27,820 Anytime they wanted something, they just went to the controller and asked for a 215 00:14:27,820 --> 00:14:28,920 check. I need $1 million. 216 00:14:29,120 --> 00:14:33,880 I need $250 ,000. Cut a check to whoever it might be. 217 00:14:35,530 --> 00:14:38,710 And what do they spend it on? The usual items. 218 00:14:38,990 --> 00:14:45,650 Cars. I recall at one point, Corey bought two Lamborghinis in less than two 219 00:14:45,650 --> 00:14:46,650 weeks. 220 00:14:47,370 --> 00:14:48,370 And boats. 221 00:14:48,950 --> 00:14:55,950 One of the large purchases that they did buy was a bat boat. And it was a large 222 00:14:55,950 --> 00:15:01,630 cigar boat that they put on the Lake of the Ozarks. And it looked like Gotham 223 00:15:01,630 --> 00:15:03,590 City on the side. It was a million dollar. 224 00:15:04,940 --> 00:15:10,000 They were absolutely kids in a candy store. It was almost to the point they 225 00:15:10,000 --> 00:15:12,360 so much money they didn't know what to do with it. 226 00:15:13,200 --> 00:15:19,460 Darren actually wanted to build a garage under his house 227 00:15:19,460 --> 00:15:25,320 that was sort of like the Batcave, so that when the brush parted and the doors 228 00:15:25,320 --> 00:15:29,720 came up, he would drive out from underneath, much like Batman did in the 229 00:15:29,720 --> 00:15:30,720 television shows. 230 00:15:32,460 --> 00:15:35,780 Fueling the spending spree seems to be sibling rivalry. 231 00:15:36,480 --> 00:15:40,520 It just seems like each brother was trying to one -up each other. If Corey 232 00:15:40,520 --> 00:15:45,860 in and asked for $25 ,000 from the company just for a check, Darren would 233 00:15:45,860 --> 00:15:50,060 three hours a day later, I want my $25 ,000. If Darren pulled up with a brand 234 00:15:50,060 --> 00:15:53,000 -new Ferrari, Corey would go get, you know, a Lamborghini. 235 00:15:54,700 --> 00:15:59,020 Up next, the hell of trying to cancel a U .S. Fidelis contract. 236 00:16:00,100 --> 00:16:01,100 I'm going to let him know. 237 00:16:01,440 --> 00:16:03,520 I don't want his warranty. 238 00:16:04,060 --> 00:16:05,900 I get off my charge now. 239 00:16:06,160 --> 00:16:07,860 Well, there's nothing I can do about that, ma 'am. 240 00:16:19,760 --> 00:16:26,080 In 2006 in St. Louis at the U .S. Fidelis Call Center, employees are 241 00:16:26,080 --> 00:16:27,580 thousands of deals a month. 242 00:16:28,060 --> 00:16:32,160 You can do Visa or MasterCard, or we do take American Express or Discover. 243 00:16:32,480 --> 00:16:35,120 Making sales no matter what. 244 00:16:35,380 --> 00:16:39,540 I sold a lady a policy thinking she was buying car insurance. 245 00:16:40,780 --> 00:16:42,720 And she had Alzheimer's. 246 00:16:44,360 --> 00:16:47,880 But across town, another call center is also busy. 247 00:16:48,710 --> 00:16:52,330 Registering thousands of complaints against U .S. Fidelis. 248 00:16:53,990 --> 00:17:00,610 This is the St. Louis office for the Better Business Bureau. 249 00:17:00,890 --> 00:17:02,470 Michelle Corey is the president. 250 00:17:03,210 --> 00:17:07,849 We only received at the Better Business Bureau a small percentage of customers 251 00:17:07,849 --> 00:17:08,849 that had complaints. 252 00:17:09,349 --> 00:17:11,089 And we received thousands. 253 00:17:12,089 --> 00:17:14,470 The complaints all tell the same story. 254 00:17:14,920 --> 00:17:18,720 Misleading mailings, high -pressure sales, and broken promises. 255 00:17:19,280 --> 00:17:24,920 We found some consumers purchasing coverage for $2 ,000 and their vehicle 256 00:17:24,920 --> 00:17:26,819 have only been valued at $1 ,500. 257 00:17:28,580 --> 00:17:34,780 Ingrid and Adam Sasse spent almost $2 ,500 on an extended service contract 258 00:17:34,780 --> 00:17:37,040 to find out it is virtually worthless. 259 00:17:37,680 --> 00:17:42,400 Once we realized, well, it didn't cover electrical and it didn't cover turbos 260 00:17:42,400 --> 00:17:43,560 and it didn't cover... 261 00:17:44,320 --> 00:17:46,920 Pretty much a lot of the car. 262 00:17:47,640 --> 00:17:50,480 We realized, well, this isn't a very good fit for us. 263 00:17:50,780 --> 00:17:51,980 Let's get our money back. 264 00:17:52,860 --> 00:17:57,820 And right there on the contract is the clause, the right to cancel, which is 265 00:17:57,820 --> 00:17:59,220 mandated by state law. 266 00:17:59,980 --> 00:18:06,520 The reason for this is otherwise the product would be insurance and it would 267 00:18:06,520 --> 00:18:09,920 have been regulated by the insurance divisions of each of the states. 268 00:18:10,990 --> 00:18:15,130 The sellers of vehicle service contracts did not want that to be the case, so 269 00:18:15,130 --> 00:18:16,690 they made the product cancelable. 270 00:18:18,050 --> 00:18:20,510 Or supposedly cancelable. 271 00:18:21,450 --> 00:18:26,090 In practice, U .S. Fidelis makes it nearly impossible for the customers to 272 00:18:26,090 --> 00:18:27,090 out of their contracts. 273 00:18:28,350 --> 00:18:30,150 Free service. Thank you for holding. 274 00:18:30,370 --> 00:18:34,310 This caller wants to cancel a contract she never authorized. 275 00:18:35,170 --> 00:18:39,690 I asked him not to bill me, so I called him back. 276 00:18:40,810 --> 00:18:44,030 But the salesman goes ahead and charges the card. 277 00:18:48,230 --> 00:18:48,910 But 278 00:18:48,910 --> 00:18:55,850 this 279 00:18:55,850 --> 00:19:00,130 woman can't cancel because her husband's name is also on the credit card. 280 00:19:02,890 --> 00:19:09,890 For half an hour, she gets tossed from one salesperson to another. 281 00:19:12,580 --> 00:19:15,800 In an exercise of complete frustration. 282 00:19:20,300 --> 00:19:27,060 In some cases, I really believe people gave up. Like, fine, just keep my money 283 00:19:27,060 --> 00:19:30,720 for this month. It wasn't worth the hassle of trying to get the cancel. 284 00:19:32,420 --> 00:19:36,740 Ingrid and Adam Sasse are given a relatively easy time of it. 285 00:19:37,290 --> 00:19:42,470 We were told that we needed to mail in a written letter requesting cancellation 286 00:19:42,470 --> 00:19:45,430 with a notarized odometer reading. 287 00:19:45,710 --> 00:19:47,490 That wasn't a problem for us. 288 00:19:49,310 --> 00:19:54,170 But when they finally get their money back, it is $732 short. 289 00:19:55,310 --> 00:20:00,810 The amount was one -third of the whole cost of the policy, and that is a 290 00:20:00,810 --> 00:20:04,590 significant portion of money to us. We did not have... 291 00:20:05,269 --> 00:20:09,510 $700 laying around that we could just throw away because they couldn't give us 292 00:20:09,510 --> 00:20:11,910 good answer as to why we couldn't have our money back. 293 00:20:13,690 --> 00:20:17,970 The real reason the Sazzy's can't get their money back is that defrauding 294 00:20:17,970 --> 00:20:20,490 customers is Darren's company policy. 295 00:20:21,030 --> 00:20:22,730 The policy was no refunds. 296 00:20:23,530 --> 00:20:26,950 No refunds. We're not, you know, we're not quitters. We're not going to let 297 00:20:26,950 --> 00:20:30,390 happen. We don't want to give refunds. That was the whole goal is not to give 298 00:20:30,390 --> 00:20:35,710 refunds. I mean, in the end, you know, it was a... Well, we'll give refunds, 299 00:20:35,710 --> 00:20:37,350 we're holding 40 % of it. 300 00:20:38,030 --> 00:20:42,990 The policy is so well established at U .S. Fidelis, it doesn't even bother to 301 00:20:42,990 --> 00:20:47,410 save money for refunds. Had U .S. Fidelis been managed correctly, they 302 00:20:47,410 --> 00:20:52,490 have maintained a reserve for future cancellations. In fact, no significant 303 00:20:52,490 --> 00:20:54,170 reserve was ever maintained. 304 00:20:54,570 --> 00:20:59,390 The brothers just took the cash out of the company, regardless of the fact that 305 00:20:59,390 --> 00:21:00,950 the consumer had the right to cancel. 306 00:21:02,410 --> 00:21:08,450 By 2007, Darren and Corey have taken more than $13 million each from the 307 00:21:08,450 --> 00:21:11,810 company, and that is causing a serious cash shortage each month. 308 00:21:12,430 --> 00:21:13,430 Here's why. 309 00:21:14,070 --> 00:21:18,730 Most consumers make a down payment over the phone and then finance the rest. 310 00:21:19,510 --> 00:21:26,510 They make their monthly payments to a separate independent 311 00:21:26,510 --> 00:21:29,070 finance company called MEPCO. 312 00:21:30,040 --> 00:21:34,740 But what becomes a problem is that once MEPCO gets its first payment, it 313 00:21:34,740 --> 00:21:38,460 advances U .S. Fidelis all of its commission up front. 314 00:21:38,780 --> 00:21:42,320 But the consumer still had the right to cancel that contract for the next 23 315 00:21:42,320 --> 00:21:47,340 months. And if the consumer canceled the contract, then the consumer did not 316 00:21:47,340 --> 00:21:48,880 have to pay anything more to MEPCO. 317 00:21:50,300 --> 00:21:56,120 Now, MEPCO needs to be reimbursed for the advance it gave to U .S. Fidelis. 318 00:21:56,120 --> 00:22:01,060 so each month, as new customers buy contracts, MEPCO deducts the money it is 319 00:22:01,060 --> 00:22:04,100 owed from the commission it sends U .S. Fidelis. 320 00:22:04,340 --> 00:22:08,660 This is where it kind of took the terms of the Ponzi scheme. So yesterday's 321 00:22:08,660 --> 00:22:11,300 cancellations were paid for by tomorrow's sales. 322 00:22:12,980 --> 00:22:16,660 That works, as long as sales outnumber cancellations. 323 00:22:17,660 --> 00:22:22,360 But by the spring of 2007, cancellations begin to rise and the company's monthly 324 00:22:22,360 --> 00:22:24,040 income starts to fall. 325 00:22:26,040 --> 00:22:31,420 In May, the company's CFO warns, our cash position is getting very thin. 326 00:22:32,360 --> 00:22:37,240 In September, he projects, we won't have enough cash to make payroll postage 327 00:22:37,240 --> 00:22:38,240 this week. 328 00:22:39,100 --> 00:22:41,220 And where is the company's money? 329 00:22:41,800 --> 00:22:46,100 Well, Corey has been building a multi -million dollar house in one suburb. 330 00:22:47,200 --> 00:22:50,040 And Darren's is under construction not far away. 331 00:22:50,740 --> 00:22:53,240 And let's not forget the vacation houses. 332 00:22:54,340 --> 00:22:55,740 Darren's is in the Cayman Islands. 333 00:22:56,580 --> 00:22:58,400 Corey's is near Lake Tahoe. 334 00:22:58,820 --> 00:23:02,300 It was a cash grab. It was a money grab, and they were going to get it as fast 335 00:23:02,300 --> 00:23:04,360 as they could, and they were going to get as much as they could. 336 00:23:04,580 --> 00:23:08,360 When it first started, it grew so fast that I think their mentality was, the 337 00:23:08,360 --> 00:23:11,160 money's never going to run out. We're always going to be able to make sales. 338 00:23:13,070 --> 00:23:18,230 And if making more sales means breaking a few more laws, so be it. 339 00:23:20,390 --> 00:23:24,530 Next on American Greed, burning through millions on a mansion. 340 00:23:25,910 --> 00:23:31,430 This house was built on the backs of the American people, driving a used 341 00:23:31,430 --> 00:23:33,630 vehicle, trying to keep their car on the road. 342 00:23:45,680 --> 00:23:51,420 By 2008, U .S. Fidelis is desperate to reach new customers and dramatically 343 00:23:51,420 --> 00:23:55,560 increase sales to offset an ever -increasing rate of cancellations. 344 00:23:55,760 --> 00:23:59,980 Taking heat from consumers, angry at the misleading letters they have been 345 00:23:59,980 --> 00:24:04,520 sending out, they come up with a new plan of attack, utilizing one of the 346 00:24:04,520 --> 00:24:09,340 annoying inventions of modern communication, the robocall. 347 00:24:13,000 --> 00:24:18,520 It's been estimated that they made over 1 billion robocalls throughout the 348 00:24:18,520 --> 00:24:20,060 United States and parts of Canada. 349 00:24:21,100 --> 00:24:24,400 The incessant calls trigger a flood of complaints. 350 00:24:25,080 --> 00:24:28,480 This is someone who said they received hundreds and possibly thousands of 351 00:24:28,480 --> 00:24:32,700 harassing and threatening phone calls, 50 to 100 calls a day. The language was 352 00:24:32,700 --> 00:24:34,400 abusive. It was terrorism. 353 00:24:34,700 --> 00:24:35,960 No, please make it stop. 354 00:24:38,060 --> 00:24:41,680 And once again, U .S. Fidelis is breaking the law. 355 00:24:43,720 --> 00:24:48,920 Reputable telemarketers have to use a do not call list, right? They totally 356 00:24:48,920 --> 00:24:49,920 ignored that. 357 00:24:50,380 --> 00:24:55,600 Under law, you're not allowed to robodial or telemarket to a cell phone. 358 00:24:56,240 --> 00:24:58,420 They totally ignored that. 359 00:24:58,880 --> 00:25:03,980 The law didn't mean anything to them. It just was a matter of getting the money 360 00:25:03,980 --> 00:25:04,980 in the door. 361 00:25:06,440 --> 00:25:11,140 And the U .S. Fidelity sales team looks for money in every remote corner of the 362 00:25:11,140 --> 00:25:12,140 country. 363 00:25:13,210 --> 00:25:16,630 Eventually, they make their way to Windyville, Missouri. 364 00:25:17,730 --> 00:25:20,950 At the end of a long country road miles out of town, 365 00:25:21,690 --> 00:25:23,750 Frances Tindall takes the call. 366 00:25:24,410 --> 00:25:26,570 I almost felt like it was a godsend. 367 00:25:27,150 --> 00:25:32,730 If I make this monthly payment, then if anything goes wrong with the van, then I 368 00:25:32,730 --> 00:25:33,930 can get it fixed. 369 00:25:35,210 --> 00:25:40,890 Frances lives 16 miles from the closest grocery store, 25 miles from the closest 370 00:25:40,890 --> 00:25:46,600 hospital. These days, her 1999 Chevy van is the only mode of transportation for 371 00:25:46,600 --> 00:25:50,500 her and her best friend, who needs to be driven to dialysis. 372 00:25:51,080 --> 00:25:55,900 For the U .S. Fidelis salesman, that information is the perfect opening. 373 00:25:56,460 --> 00:25:58,160 He played that to the hilt. 374 00:25:59,020 --> 00:26:01,480 We'll take care of your vehicle no matter what. 375 00:26:02,060 --> 00:26:04,720 You won't have to worry about it. You've got a lot of other things to worry 376 00:26:04,720 --> 00:26:05,720 about. 377 00:26:06,960 --> 00:26:12,400 She signs up because with the U .S. Fidelis sales team, it's always now or 378 00:26:12,400 --> 00:26:13,400 never. 379 00:26:13,520 --> 00:26:17,140 And with your vehicle being over 10 years old, we won't be able to offer the 380 00:26:17,140 --> 00:26:18,460 coverage on the vehicle again. 381 00:26:19,020 --> 00:26:24,500 It was like, if you want this 25 % discount, then we need to get you signed 382 00:26:24,500 --> 00:26:26,480 just as soon as we possibly can. 383 00:26:27,820 --> 00:26:30,560 The contract costs more than $2 ,000. 384 00:26:31,320 --> 00:26:35,300 Each month, just over $80 will be withdrawn from her bank account. 385 00:26:35,600 --> 00:26:39,520 more than 10 % of her $800 a month disability income. 386 00:26:40,240 --> 00:26:43,680 A few weeks later, she gets a letter and a card. 387 00:26:44,260 --> 00:26:50,200 It says, congratulations on the purchase of your extended warranty for your 388 00:26:50,200 --> 00:26:56,240 Chevy Ventura. But U .S. Fidelis does not include the actual contract, which 389 00:26:56,240 --> 00:26:57,240 not unusual. 390 00:26:57,550 --> 00:27:02,750 They often didn't send the contract to the consumer after they did the deal, so 391 00:27:02,750 --> 00:27:05,530 the consumer never really knew what they got. 392 00:27:06,310 --> 00:27:12,010 And so Frances has no idea that she is actually buying a new product Darren is 393 00:27:12,010 --> 00:27:14,450 using to exploit people just like her. 394 00:27:15,510 --> 00:27:22,190 Usually, a service contract won't cover a vehicle that has more than 100 ,000 395 00:27:22,190 --> 00:27:23,190 miles on it. 396 00:27:23,710 --> 00:27:28,470 So if somebody's got a junk car, you're talking to the person on the phone, you 397 00:27:28,470 --> 00:27:30,070 want to be able to sell them something. 398 00:27:31,850 --> 00:27:37,110 And so they sell the consumer an actual product, what they call an engine 399 00:27:37,110 --> 00:27:42,390 additive. Chemical analysis reveals the product is really just a bottle of soap 400 00:27:42,390 --> 00:27:44,330 water worth about $2. 401 00:27:45,490 --> 00:27:49,670 The consumer was supposed to put the soap water into the automobile. 402 00:27:50,440 --> 00:27:55,260 And U .S. Fidelis then warranted that nothing would go wrong with the car. 403 00:27:56,160 --> 00:28:01,320 The advantage for Darren is that product warranties don't have to include an 404 00:28:01,320 --> 00:28:03,120 unrestricted right to cancel. 405 00:28:03,340 --> 00:28:07,100 They can be full of exclusions, and the consumer is stuck. 406 00:28:07,940 --> 00:28:13,980 In just a few years, U .S. Fidelis sells more than 100 ,000 additive warranties 407 00:28:13,980 --> 00:28:15,780 to people like Francis Tindall. 408 00:28:16,620 --> 00:28:21,300 For two years, she scrimps and saves and makes all her monthly payments. 409 00:28:22,640 --> 00:28:24,620 I made the last payment the first part of November. 410 00:28:25,440 --> 00:28:29,640 My van went into the shop on the 10th, 15th of November. 411 00:28:31,380 --> 00:28:33,180 She needs a new radiator. 412 00:28:33,440 --> 00:28:37,800 She tells the mechanic to go ahead and fix the car because she has a warranty. 413 00:28:38,360 --> 00:28:43,760 That's when the mechanic called them to get verification on it. 414 00:28:44,140 --> 00:28:47,460 And he called me and said, they're not covering any of this. 415 00:28:48,920 --> 00:28:54,420 She asked U .S. Fidelis for a copy of her contract and finally sees what they 416 00:28:54,420 --> 00:28:55,520 say she bought. 417 00:28:56,000 --> 00:28:59,960 I never even seen this paper until the contract was paid for. 418 00:29:00,780 --> 00:29:05,880 And I had no clue as to what they were even talking about when I got this. 419 00:29:07,060 --> 00:29:11,880 It is one of the additive warranties, but she never received the additive. 420 00:29:12,590 --> 00:29:16,250 And she was never told that she is required to keep records of her oil 421 00:29:16,890 --> 00:29:19,050 She has five receipts out of seven. 422 00:29:19,650 --> 00:29:20,650 Claim denied. 423 00:29:21,390 --> 00:29:27,630 I felt like U .S. Fidelis just stripped me of all my freedom. 424 00:29:28,730 --> 00:29:31,570 If they took care of that, I'd still have a vehicle. 425 00:29:32,570 --> 00:29:35,770 I wouldn't be dependent on anybody. 426 00:29:37,690 --> 00:29:39,510 And now I'm dependent on everybody. 427 00:29:40,460 --> 00:29:43,900 Some of these victims, their lives were ruined by this. This wasn't just a 428 00:29:43,900 --> 00:29:47,700 matter of, oh, I have a nice car and I can't get my turbocharged engine back in 429 00:29:47,700 --> 00:29:51,520 it. These are people who thought they were keeping themselves safe and lost 430 00:29:51,520 --> 00:29:52,560 everything in the process. 431 00:29:54,400 --> 00:29:58,300 And where did Francis Tindall's precious $2 ,000 end up? 432 00:29:58,580 --> 00:30:03,040 It is entirely possible that it was thrown into the personal spending kitty 433 00:30:03,040 --> 00:30:08,820 Darren Atkinson, who uses $26 million to build his extraordinary house. 434 00:30:09,500 --> 00:30:14,200 It's more than 20 ,000 square feet with a bowling alley, a movie theater, two 435 00:30:14,200 --> 00:30:17,020 swimming pools, and 14 bathrooms. 436 00:30:18,020 --> 00:30:20,900 Some of the construction bills were just staggering. 437 00:30:21,460 --> 00:30:25,900 You know, hundreds of thousands of dollars to a blacksmith to make, you 438 00:30:25,920 --> 00:30:30,880 wrought iron fences and millions of dollars in custom cabinetry. 439 00:30:32,040 --> 00:30:37,080 In some rooms, the floors are made of leather. The marble extends to the 440 00:30:37,080 --> 00:30:40,470 ceiling. The staircase alone cost $1 million. 441 00:30:42,390 --> 00:30:47,250 The house is set in a neighborhood where there is little pretense. It is 442 00:30:47,250 --> 00:30:51,930 entirely out of place, and to many, it represents only one thing. 443 00:30:52,310 --> 00:30:54,330 Greed. Unbridled greed. 444 00:30:55,310 --> 00:31:00,990 This house was built on the backs of the American people, of middle -class 445 00:31:00,990 --> 00:31:05,470 America driving a used vehicle, trying to keep their car on the road. 446 00:31:08,010 --> 00:31:09,010 This house was built. 447 00:31:11,030 --> 00:31:16,170 Next on American Greed, questions about Darren make national news. 448 00:31:16,670 --> 00:31:20,410 The hypocrisy of this really got my attention. You know, a faith -based 449 00:31:20,590 --> 00:31:25,210 the owner was living in this $26 million mansion complete with a bowling alley. 450 00:31:25,250 --> 00:31:26,390 Where is this money coming from? 451 00:31:27,450 --> 00:31:34,250 Take a tour of extravagance inside Darren's castle on AmericanGreed .CNBC 452 00:31:35,590 --> 00:31:36,590 Feeling greedy? 453 00:31:37,550 --> 00:31:40,390 Want more than your share of behind -the -scenes dirt? 454 00:31:41,090 --> 00:31:45,410 Follow us at AmericanGreedTV on Twitter. We'll be right back. 455 00:31:53,850 --> 00:31:59,090 Six years after it opens for business, U .S. Fidelis is a national leader in the 456 00:31:59,090 --> 00:32:04,810 vehicle service contract industry, now sponsoring a NASCAR race team. It looks 457 00:32:04,810 --> 00:32:06,310 like the picture of success. 458 00:32:07,370 --> 00:32:10,630 But for every five contracts sold, three are canceled. 459 00:32:10,890 --> 00:32:15,890 For years, consumers have been catching on to the deceitful game Darren Atkinson 460 00:32:15,890 --> 00:32:17,110 and his brother are playing. 461 00:32:18,870 --> 00:32:22,790 We were getting off -the -chart complaints from consumers and from the 462 00:32:22,790 --> 00:32:29,370 dealers. And then we send out an email notice to other states saying, I'm going 463 00:32:29,370 --> 00:32:30,370 to open an investigation. 464 00:32:30,790 --> 00:32:32,230 Do you want to join us? 465 00:32:33,610 --> 00:32:35,330 42 states say yes. 466 00:32:36,780 --> 00:32:41,660 U .S. Fidelis is also facing criminal charges in Missouri, lawsuits from 467 00:32:41,660 --> 00:32:47,600 consumers, and from Verizon over the robocall, and from BMW for trademark 468 00:32:47,600 --> 00:32:48,600 violations. 469 00:32:50,420 --> 00:32:52,500 The company needs a game plan. 470 00:32:53,220 --> 00:32:57,980 They hire a new CEO, Chris Riley, to straighten out the mess. 471 00:32:58,340 --> 00:33:02,360 This was a crisis. This was crazy. 472 00:33:03,160 --> 00:33:07,460 Every day, I never knew what was going to walk into my office. 473 00:33:07,660 --> 00:33:09,140 We were the ones negotiating. 474 00:33:09,420 --> 00:33:13,860 Riley works to clean up the company, but he has a powerful opponent in the 475 00:33:13,860 --> 00:33:15,000 Better Business Bureau. 476 00:33:16,200 --> 00:33:21,360 The Better Business Bureau decided to really go out on a crusade to denounce U 477 00:33:21,360 --> 00:33:24,920 .S. Fidelis' business practices to expose their fraudulent activities. 478 00:33:25,240 --> 00:33:30,500 We reached out to local media, national media, asking that they join us in 479 00:33:30,500 --> 00:33:31,820 exposing this company. 480 00:33:34,000 --> 00:33:38,440 Matthew Hathaway at the St. Louis Post -Dispatch gives it front -page coverage. 481 00:33:39,920 --> 00:33:43,380 Then NBC's Jeff Rossen is drawn to the story. 482 00:33:43,860 --> 00:33:47,820 The hypocrisy of this really got my attention. You know, a faith -based 483 00:33:47,820 --> 00:33:49,720 accused of defrauding customers. 484 00:33:49,980 --> 00:33:55,500 The fact that the owner was living in this $26 million mansion complete with a 485 00:33:55,500 --> 00:33:57,260 bowling alley. Where is this money coming from? 486 00:33:58,740 --> 00:34:01,920 Rossen's story on the Today Show airs in April. 487 00:34:02,330 --> 00:34:06,190 When her car overheated last month, her warranty was useless. 488 00:34:06,510 --> 00:34:11,409 If anything is going to kick off a rash of cancellations, it's a story like this 489 00:34:11,409 --> 00:34:12,770 one on national television. 490 00:34:14,030 --> 00:34:19,090 The Better Business Bureau already has 1 ,100 complaints against U .S. Fidelity. 491 00:34:19,690 --> 00:34:25,210 At that point, people really had an idea that this company was not all that it 492 00:34:25,210 --> 00:34:29,270 was cracked up to be. These vehicle service contracts were not worth the 493 00:34:29,270 --> 00:34:32,810 they were written on, and people started canceling and really screaming. 494 00:34:33,889 --> 00:34:38,530 In response, U .S. Fidelis ramps up its advertising on television. 495 00:34:39,290 --> 00:34:43,110 This is not the same warranty car dealers offer. It's better. Some of the 496 00:34:43,110 --> 00:34:47,310 advertising took place on late night television and they reached out to 497 00:34:47,310 --> 00:34:51,250 basically anybody who they could get to put that down payment and make that 498 00:34:51,250 --> 00:34:56,690 first payment was kind of their focus. Get that funding from MEPCO up front and 499 00:34:56,690 --> 00:34:58,430 keep the company cash flush. 500 00:35:00,290 --> 00:35:02,410 But the strategy backfired. 501 00:35:03,190 --> 00:35:07,470 In July, we receive our cancellation bill for June. 502 00:35:08,140 --> 00:35:14,840 And instead of the 29 % that it was for the first five months of the year, 503 00:35:14,980 --> 00:35:18,620 it was 57%. Double. 504 00:35:20,020 --> 00:35:23,060 Riley discovers the TV ads are the problem. 505 00:35:23,420 --> 00:35:29,100 We were capturing a completely different customer. And the cancellations, when 506 00:35:29,100 --> 00:35:33,640 we did our audit, were primarily people who couldn't afford this contract any 507 00:35:33,640 --> 00:35:34,640 longer. 508 00:35:35,760 --> 00:35:41,100 And now, because so many customers have canceled, U .S. Fidelis owes the finance 509 00:35:41,100 --> 00:35:44,560 company MEPCO twice as much as it anticipated. 510 00:35:45,120 --> 00:35:49,160 How much can you save? It's important to remember U .S. Fidelis really didn't 511 00:35:49,160 --> 00:35:54,920 have a source of income other than the amounts that MEPCO advanced to them. So 512 00:35:54,920 --> 00:36:01,620 by September or October of 2009, U .S. Fidelis had no cash flow coming in from 513 00:36:01,620 --> 00:36:02,620 MEPCO whatsoever. 514 00:36:04,230 --> 00:36:09,030 And there is no money in reserve. To keep the business operating, U .S. 515 00:36:09,030 --> 00:36:12,830 offers the deed to its headquarters as collateral to MEPCO. 516 00:36:13,650 --> 00:36:16,750 But by December, MEPCO has had enough. 517 00:36:17,330 --> 00:36:18,730 I received the email. 518 00:36:19,330 --> 00:36:26,250 I think it was Pearl Harbor Day, December 7th. And MEPCO 519 00:36:26,250 --> 00:36:30,350 made a decision. We're not going to give you your current funding. We're 520 00:36:30,350 --> 00:36:31,710 anticipating cancellations. 521 00:36:32,410 --> 00:36:36,630 That meant I could not pay advertising. That meant that we had to stop selling. 522 00:36:38,690 --> 00:36:42,150 U .S. Fidelis is out of money and out of business. 523 00:36:42,550 --> 00:36:46,810 And while it is easy to blame the bad publicity and poor marketing, the 524 00:36:46,810 --> 00:36:49,330 problem is that the owner spent all the money. 525 00:36:49,850 --> 00:36:53,590 As everybody says, they were like kids in a candy store. 526 00:36:54,400 --> 00:36:57,160 MEPCO was the parent, and Darren and Corey were the teenagers. 527 00:36:57,500 --> 00:37:02,900 You don't tell your child at age 14, I'm going to give you $1 ,000 a month. 528 00:37:03,120 --> 00:37:05,560 Now, make sure that you save enough for college. 529 00:37:05,920 --> 00:37:07,440 That's not what parents do. 530 00:37:07,900 --> 00:37:14,100 And so what happened? The parents gave them $100 million, and the teenagers 531 00:37:14,100 --> 00:37:15,100 spent it. 532 00:37:17,360 --> 00:37:22,640 Next on American Green, one more little lie from the Atkinson boys. 533 00:37:23,390 --> 00:37:27,590 On the 2006 tax return they filed, they reported taxable income of zero. 534 00:37:40,470 --> 00:37:47,050 In early 2010, seven years after it opened for business, U .S. Fidelis has 535 00:37:47,050 --> 00:37:49,170 from boom to bust. 536 00:37:49,960 --> 00:37:53,940 In March, when the company files for bankruptcy, an independent financial 537 00:37:53,940 --> 00:37:59,260 analysis adds up Darren and Corey's personal withdrawals. The grand total? 538 00:37:59,780 --> 00:38:02,320 More than $101 million. 539 00:38:02,900 --> 00:38:07,120 And now they owe tens of millions to MEPCO and consumers. 540 00:38:07,360 --> 00:38:09,820 The brothers surrender their assets. 541 00:38:10,360 --> 00:38:15,480 We took back yachts, boats, cars, go -karts. 542 00:38:16,090 --> 00:38:20,710 Darren and Corey were go -kart aficionados. There were go -karts 543 00:38:20,710 --> 00:38:23,630 the U .S. Fidelis headquarters. 544 00:38:25,090 --> 00:38:30,730 Later, when the toys are put on the auction block, almost 5 ,000 people show 545 00:38:31,450 --> 00:38:34,310 It's been a real big crowd today. I've been to a lot of state sales, and this 546 00:38:34,310 --> 00:38:40,270 has been just huge. Bidding was very spirited. We actually received more for 547 00:38:40,270 --> 00:38:43,690 cars than their Blue Book value would indicate. 548 00:38:44,360 --> 00:38:48,940 Because Darren and Corey had become so notorious, and there was a certain 549 00:38:48,940 --> 00:38:51,260 of buying some of the assets that were taken back. 550 00:38:53,600 --> 00:38:57,760 As the spending habits of Darren and Corey become legend, they inevitably 551 00:38:57,760 --> 00:39:02,500 attract an investigation by the IRS, and another secret comes out. 552 00:39:03,080 --> 00:39:07,180 They both received millions and millions of dollars, tens of millions of dollars 553 00:39:07,180 --> 00:39:11,320 every year out of the company, but it never showed up on their tax returns. 554 00:39:12,860 --> 00:39:13,860 For example. 555 00:39:14,300 --> 00:39:19,280 Here is the tax return from 2006 when they both are building multi -million 556 00:39:19,280 --> 00:39:20,280 dollar houses. 557 00:39:20,480 --> 00:39:24,760 The 2006 tax return they filed, they reported taxable income of zero. 558 00:39:25,980 --> 00:39:30,840 What they received in distributions from the company was over $13 million. 559 00:39:32,940 --> 00:39:36,480 To a grand jury, it sounds like tax evasion. 560 00:39:38,280 --> 00:39:42,840 Darren and Corey are indicted by both federal and state of Missouri 561 00:39:43,140 --> 00:39:47,860 They plead guilty to charges of filing false tax returns, stealing from 562 00:39:47,860 --> 00:39:49,640 consumers, and consumer fraud. 563 00:39:51,100 --> 00:39:54,740 Darren is sentenced to eight years, Corey, four years. 564 00:39:56,120 --> 00:40:00,440 Meanwhile, Darren's mega mansion sits on the market for months. 565 00:40:01,300 --> 00:40:03,780 Eventually, it sells for over $4 million. 566 00:40:05,610 --> 00:40:09,870 The money goes into the pot to be divided among those on a long list of 567 00:40:09,870 --> 00:40:10,870 creditors. 568 00:40:11,190 --> 00:40:16,930 That includes almost 20 ,000 U .S. Fidelis customers who divvy up $13 569 00:40:18,410 --> 00:40:24,030 Our goal would have been to give them every dime back, every consumer get 570 00:40:24,030 --> 00:40:27,230 money back, but there wasn't enough money at the end of the day. 571 00:40:29,330 --> 00:40:32,230 After their lawyers send threatening letters... 572 00:40:32,440 --> 00:40:35,500 Ingrid and Adam Sasse get all of their money back. 573 00:40:36,620 --> 00:40:40,980 Metco, which is still owed millions of dollars, is given Darren's Cayman Island 574 00:40:40,980 --> 00:40:43,020 house as part of its settlement. 575 00:40:44,160 --> 00:40:49,620 And Frances Tindall receives $251 from the restitution fund. 576 00:40:50,540 --> 00:40:54,660 Today, she looks back on her experience and knows she has learned a lesson about 577 00:40:54,660 --> 00:40:56,480 life outside of Windyville. 578 00:40:57,240 --> 00:41:00,600 Living out in the country, you never really realize how... 579 00:41:01,240 --> 00:41:08,140 greedy people get or how many greedy people there are because this is my 580 00:41:08,600 --> 00:41:12,060 I don't need a lot of money to live in my world. 581 00:41:13,080 --> 00:41:18,580 I don't need fancy clothes and a big house and a fancy car and I'm happy. 582 00:41:19,820 --> 00:41:24,260 But so many people think that if they don't have that almighty dollar, they're 583 00:41:24,260 --> 00:41:25,260 not happy. 584 00:41:25,560 --> 00:41:30,020 So they will stomp all over anybody that 585 00:41:31,660 --> 00:41:34,620 gets in their way of that dollar. 586 00:41:36,940 --> 00:41:41,480 Ironically, as he heads off to prison, Darren Atkinson might agree with her. 587 00:41:42,340 --> 00:41:47,700 At his sentencing hearing, he says, I was greedy and selfish about how I run 588 00:41:47,700 --> 00:41:52,040 business. Living in a mansion and having everything money could buy did not make 589 00:41:52,040 --> 00:41:53,040 me happy. 590 00:41:53,060 --> 00:41:56,920 To the contrary, I was more miserable than ever before. 591 00:41:57,770 --> 00:42:01,630 I think of Darren Atkinson as somebody who was trying to reinvent himself. He 592 00:42:01,630 --> 00:42:03,130 was trying to reinvent himself in Kansas. 593 00:42:03,450 --> 00:42:07,370 He was trying to reinvent himself in prison when he found Christianity. 594 00:42:08,050 --> 00:42:13,010 To simply be very wealthy and successful in a slimy industry wasn't good enough. 595 00:42:13,290 --> 00:42:17,530 He wanted to be well -known, and he wanted to be famous, and he wanted to be 596 00:42:17,530 --> 00:42:19,950 thought of as a business leader. 597 00:42:21,390 --> 00:42:25,790 In 2019, Darren will be released from federal prison and will have another 598 00:42:25,790 --> 00:42:27,270 chance at reinvention. 599 00:42:28,550 --> 00:42:32,510 If history is any indication, he may have big plans. 600 00:42:48,680 --> 00:42:53,200 don't get taken be a part of the conversation on twitter hashtag american 53656

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