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We are publishing this resource in draft form to assist providers, workers and

older people to prepare for the Aged Care Act 2024.

This content remains draft and will be updated after the new Act and Aged Care

Rules 2025 come into force.

The Care and Services describes the way registered providers must deliver funded

aged care services for all types of services.

As a provider, it is important to understand the needs of the older

Understanding their preferences and supporting their right to take risks

improves their quality of life.

This helps to ensure they're receiving safe, quality care tailored to their

needs.

The expected outcomes of Strength and Quality Standard 3 are Outcome 3 .1

Assessment and Planning explains the main elements of assessment and planning

aged care.

Registered providers must involve individuals and their supporters in the

development and review processes and maintain communication.

Outcome 3 .2 Delivery of Funded Aged Care Services explains how care and

services need to be delivered in aged care.

There is a focus on provision of care and services in a way that is culturally

safe and planned.

Outcome 3 .3, Communicating for Safety and Quality, explains how important it

to communicate critical information to those involved in the delivery of care

and services to older people.

It also explains ways for them to escalate their concerns.

Outcome 3 .4, Planning and Coordination of Funded Aged Care Services, explains

how providers must effectively coordinate transitions of older people

involved in their care and services.

In this Strength and Quality Standard, some of the actions relate to new topics

or expectations.

The remaining actions are either in line with or clarify the current quality

standards, or other existing provider responsibilities.

Strength and Quality Standard 3 has key topics that connect with Strength and

Quality Standard 1, 4, 5 and 7.

To apply Strength and Quality Standard 3 in practice, you should make sure you

have clearly documented systems and processes.

Use monitoring tools to show how staff are following these processes and find

opportunities for improvement.

Work with people receiving care to understand their experience and care

outcomes. Observe how your service provides care.

Ask for feedback from your governing body, workers, people you care for and

others involved in the delivery of care and services.

Use feedback to improve your care and services.

As a provider, you need to understand the people you deliver care and services

to and support them in the choices that impact their lives.

This will make them feel valued and recognise they have choice over the life

they lead.

The Commission has a range of resources available to support you to take action

and achieve the outcomes of Strength and Quality Standard 3, the care and

services.

You can access these resources from the Commission's website.