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All language subtitles for Standard 3 - The Care and Services

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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:02,920 --> 00:00:08,180 We are publishing this resource in draft form to assist providers, workers and 2 00:00:08,180 --> 00:00:11,720 older people to prepare for the Aged Care Act 2024. 3 00:00:12,640 --> 00:00:18,380 This content remains draft and will be updated after the new Act and Aged Care 4 00:00:18,380 --> 00:00:20,980 Rules 2025 come into force. 5 00:00:24,960 --> 00:00:30,220 The Care and Services describes the way registered providers must deliver funded 6 00:00:30,220 --> 00:00:33,600 aged care services for all types of services. 7 00:00:34,080 --> 00:00:38,460 As a provider, it is important to understand the needs of the older 8 00:00:38,720 --> 00:00:43,160 Understanding their preferences and supporting their right to take risks 9 00:00:43,160 --> 00:00:45,320 improves their quality of life. 10 00:00:45,660 --> 00:00:51,080 This helps to ensure they're receiving safe, quality care tailored to their 11 00:00:51,080 --> 00:00:52,080 needs. 12 00:00:52,620 --> 00:00:58,880 The expected outcomes of Strength and Quality Standard 3 are Outcome 3 .1 13 00:00:58,880 --> 00:01:03,680 Assessment and Planning explains the main elements of assessment and planning 14 00:01:03,680 --> 00:01:04,680 aged care. 15 00:01:04,739 --> 00:01:09,080 Registered providers must involve individuals and their supporters in the 16 00:01:09,080 --> 00:01:13,180 development and review processes and maintain communication. 17 00:01:14,300 --> 00:01:20,110 Outcome 3 .2 Delivery of Funded Aged Care Services explains how care and 18 00:01:20,110 --> 00:01:22,430 services need to be delivered in aged care. 19 00:01:22,870 --> 00:01:27,370 There is a focus on provision of care and services in a way that is culturally 20 00:01:27,370 --> 00:01:28,510 safe and planned. 21 00:01:30,090 --> 00:01:36,030 Outcome 3 .3, Communicating for Safety and Quality, explains how important it 22 00:01:36,030 --> 00:01:40,750 to communicate critical information to those involved in the delivery of care 23 00:01:40,750 --> 00:01:42,930 and services to older people. 24 00:01:43,150 --> 00:01:47,530 It also explains ways for them to escalate their concerns. 25 00:01:48,380 --> 00:01:55,000 Outcome 3 .4, Planning and Coordination of Funded Aged Care Services, explains 26 00:01:55,000 --> 00:01:59,940 how providers must effectively coordinate transitions of older people 27 00:01:59,940 --> 00:02:02,380 involved in their care and services. 28 00:02:03,340 --> 00:02:08,740 In this Strength and Quality Standard, some of the actions relate to new topics 29 00:02:08,740 --> 00:02:09,740 or expectations. 30 00:02:10,520 --> 00:02:15,580 The remaining actions are either in line with or clarify the current quality 31 00:02:15,580 --> 00:02:18,660 standards, or other existing provider responsibilities. 32 00:02:20,300 --> 00:02:25,600 Strength and Quality Standard 3 has key topics that connect with Strength and 33 00:02:25,600 --> 00:02:29,200 Quality Standard 1, 4, 5 and 7. 34 00:02:30,220 --> 00:02:36,420 To apply Strength and Quality Standard 3 in practice, you should make sure you 35 00:02:36,420 --> 00:02:39,120 have clearly documented systems and processes. 36 00:02:39,950 --> 00:02:44,730 Use monitoring tools to show how staff are following these processes and find 37 00:02:44,730 --> 00:02:46,570 opportunities for improvement. 38 00:02:47,370 --> 00:02:52,290 Work with people receiving care to understand their experience and care 39 00:02:52,290 --> 00:02:55,910 outcomes. Observe how your service provides care. 40 00:02:56,470 --> 00:03:01,150 Ask for feedback from your governing body, workers, people you care for and 41 00:03:01,150 --> 00:03:03,830 others involved in the delivery of care and services. 42 00:03:04,330 --> 00:03:07,150 Use feedback to improve your care and services. 43 00:03:08,030 --> 00:03:12,630 As a provider, you need to understand the people you deliver care and services 44 00:03:12,630 --> 00:03:17,270 to and support them in the choices that impact their lives. 45 00:03:17,730 --> 00:03:22,690 This will make them feel valued and recognise they have choice over the life 46 00:03:22,690 --> 00:03:23,690 they lead. 47 00:03:24,070 --> 00:03:29,330 The Commission has a range of resources available to support you to take action 48 00:03:29,330 --> 00:03:34,370 and achieve the outcomes of Strength and Quality Standard 3, the care and 49 00:03:34,370 --> 00:03:35,370 services. 50 00:03:35,770 --> 00:03:39,050 You can access these resources from the Commission's website. 4582