All language subtitles for Standard 2 - The Organisation

We are publishing this resource in draft
form to assist providers, workers and

older people to prepare for the Aged
Care Act 2024.

This content remains draft and will be
updated after the new Act and Aged Care

Rules 2025 come into force.

Strengthen AIDS Care Quality Standards
2, the organisation, describes the

expectation of the governing body to
meet the requirements of the Strengthen

Quality Standards and deliver quality
care and services.

As a provider, all governance systems
and workforce play a crucial role in

providing safe, quality care for every
older person.

Strength and Quality Standards 2 focuses
on you setting the strategic priorities

for your organisation and continually
improving the care and services you

provide. You can achieve this by
engaging with older people, their

aged care workers and reviewing data
trends and information on care quality.

The expected outcomes of Strength and
Quality Standards 2 are

Outcome 2 .1, Partnering with
Individuals.

This outcome explains how a registered
provider's activities can be guided by

the insights and points of view of older
people.

Outcome 2 .2a is Quality, Safety and
Inclusion Culture to support aged care

workers to deliver quality care.

It explains the governing body's role in
creating and maintaining a culture of

quality, safety and continuous
improvement that embraces diversity and

prioritises the health and wellbeing of
aged care workers.

Outcome 2 .2b, Quality, Safety and
Inclusion Culture to Support

shares the same theme as 2 .2a, but
outlines how the role of the governing

applies these requirements to support
older people.

Outcome 2 .3, accountability, quality
systems and policies and procedures,

explains the overarching organisational
systems and processes that must be

maintained with a focus on governing
body accountabilities, responsibilities

continuous improvement.

Outcome 2 .4, risk management, explains
that providers must use a risk

management system to identify and manage
risk.

Outcome 2 .5, Incident Management,
explains how providers need to use their

management system to acknowledge,
respond to and manage any incidents that

occur.

Outcome 2 .6a, Complaints and Feedback
Management for Aged Care Workers,

explains how providers need to encourage
and support aged care workers to

provide feedback and make complaints.

It also explains the provider's
responsibility to manage and respond to

feedback or complaints.

Outcome 2 .6b, Complaints and Feedback
Management for Individuals, shares the

same theme as 2 .6a, but outlines how
providers must encourage and support

people to do the same without
retaliation.

Outcome 2 .7, Information Management.

Explains how providers need to manage
the information of older people to make

sure their information is secure and
accessible to aged care workers and

relevant health professionals.

Outcome 2 .8, Workforce Planning.

Explains how providers must implement a
workforce strategy to make sure there is

enough appropriate workers who have the
skills, qualifications and capabilities

required.

Outcome 2 .9, Human Resource Management,
explains how registered providers must

ensure aged care workers have the skills
they need to deliver quality and safe

care and practices.

Outcome 2 .10, Emergency and Disaster
Management, explains how providers need

plan for emergency and disaster
situations and make sure workers have

and resources to respond to any of these
situations.

In this Strength and Quality Standard,
some of the actions relate to new topics

or expectations.

The remaining actions are either in line
with or clarify the current quality

standards or other existing provider
responsibilities.

Strength and Quality Standard 2 has key
concepts that connect with Strength and

Quality Standard 1, 4 and 7.

To apply Strength and Quality Standard 2
in practice, you should

Make sure you have clearly documented
systems and processes.

Use monitoring tools to show how staff
are following these processes and find

opportunities for improvement.

Work with people receiving care to
understand their experiences and care

outcomes. Observe how your service
provides care.

Ask for feedback from your governing
body, managers, workers.

people you care for and others involved
in the delivery of care and services.

Use feedback to improve your care and
services.

As a provider, you are required to have
systems and structures in place to

deliver safe, quality, person -centred
care for every older person.

The Commission has a range of resources
available.

to support you to take action to achieve
the outcomes of Strength and Quality

Standards 2, the organisation.

You can access these resources from the
Commission's website.