All language subtitles for Introduction to the Strengthened Standards

We are publishing this resource in draft
form to assist providers, workers and

older people to prepare for the Aged
Care Act 2024.

This content remains draft and will be
updated after the new Act and Aged Care

Rules 2025 come into force.

The Aged Care Quality Standards are
being updated to strengthen the focus on

person -centred, accessible quality
care.

For older people, the focus and purpose
of these changes means having choice

about how to live their life, being
included in the planning and management

their care, improving their quality of
life in all aspects of daily care and

living. For registered providers, these
updates and changes mean actively

engaging with older people to improve
the safety and quality of funded aged

services. clearer expectations of
conformance with actionable

focusing on person -centred care and
supporting a rights -based approach.

There are seven Strength and Quality
Standards and each standard includes

Intents, which describes the overall
purpose of the standard.

Expectations Statements, which outlines
what the older person can expect from

their provider.

outcomes which describe what providers
will need to be assessed against and

actions designed to describe what
providers might need to do to meet the

outcomes. The seven strength and quality
standards are the individual, the

organisation, the care and services, the
environment, clinical care,

food and nutrition and the residential
community.

Strength and Quality Standard 1 focuses
on treating older people with dignity

and respect, recognising their diverse
backgrounds and identities and ensuring

person -centred safe care that respects
autonomy, culture and individuality.

Strength and Quality Standard 2 ensures
that providers are responsible for

delivering quality care and services.

partnering with older people, making
continuous improvements and supporting a

skilled workforce.

Strength and Quality Standard 3 outlines
how providers should deliver person

-centred care and services by assessing,
planning and coordinating effectively.

This standard also requires providers to
respect the rights of older people to

take risks and recognises the vital role
of their supporters.

Strength and Quality Standard 4 ensures
that older people receive care in a safe

and supportive service environment that
caters to their needs with a focus on

effective infection prevention and
control.

Strength and Quality Standard 5 makes
sure that older people receive safe,

person -centred clinical care services
that suits their needs and goals by

promoting their wellbeing, mobility and
participation in meaningful activities.

It focuses on how a skilled workforce
can use up -to -date, evidence -based

practices to provide quality clinical
care.

Strength and Quality Standard 6 ensures
older people in residential care homes

receive enjoyable, nutritious food and
drinks that meet their preferences and

needs.

It also recognises that food and dining
play a large role in the feelings of

inclusion and belonging and fosters a
sense of community and wellbeing through

enjoyable dining experiences.

Strength and Quality Standard 7 focuses
on creating a welcoming, home -like and

safe community within residential care
homes where older people can engage in

meaningful activities.

maintain connections and have their
cultural diversity respected.

Although each strength and quality
standard focuses on specific areas, the

strength and quality standards should be
considered as a whole in the delivery

of funded aged care services to older
people.

To show conformance with the strength
and quality standards, providers should

review and update their systems and
processes.

This means ensuring they have clearly
documented systems and processes,

implementing monitoring tools to ensure
processes are being followed, engaging

with older people receiving care to
understand their experience, care goals,

needs and outcomes, observing care and
service in practice, seeking feedback

from the governing body, managers,
workers and others involved in the

of care and services,

using that feedback to continuously
improve care and services.

The Strength and Quality Standards are
accompanied by the Statement of Rights,

the Statement of Principles and the Code
of Conduct.

These set out the rights for those
receiving care and the guiding

providing care.

Collectively, they ensure that people
receiving care are treated respectfully

and their needs are properly addressed.

The Commission will continue to provide
updated information on the Strength and

Quality Standards as work to finalise
them progresses.

You can find further information on what
category providers fall into, guidance

on the Strength and Quality Standards
and other supporting information on the

Commission's website.