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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:01,290 --> 00:00:04,130 Hello and welcome to session 4 of PMGT 840. 2 00:00:04,370 --> 00:00:08,630 In this part of the course, we will explore emotional intelligence and its 3 00:00:08,630 --> 00:00:09,630 in project leadership. 4 00:00:10,070 --> 00:00:14,530 Emotional intelligence is more than just a soft skill. It is a core leadership 5 00:00:14,530 --> 00:00:18,530 capability that influences how we manage people and outcomes. 6 00:00:18,950 --> 00:00:22,510 Whether you are leading a small team or a complex project, understanding 7 00:00:22,510 --> 00:00:26,410 emotional intelligence can help you build trust and improve collaboration. 8 00:00:27,150 --> 00:00:30,070 Let's take a closer look at how this works in practice. 9 00:00:38,250 --> 00:00:42,250 In this section, we will explore the core concepts and building blocks of 10 00:00:42,250 --> 00:00:44,270 emotional intelligence in the work environments. 11 00:00:46,730 --> 00:00:50,910 Let's begin by understanding what emotional intelligence actually means. 12 00:00:51,450 --> 00:00:56,850 EQ is the ability to recognize, understand, and manage our own emotions 13 00:00:56,850 --> 00:00:58,150 as the emotions of others. 14 00:00:58,530 --> 00:01:04,030 It plays a critical role in how we interact with teammates, solve 15 00:01:04,030 --> 00:01:05,690 maintain a healthy team environment. 16 00:01:06,700 --> 00:01:11,280 Now compare it to IQ, which reflects our logical and analytical abilities. 17 00:01:11,840 --> 00:01:17,680 IQ tends to stay fairly stable throughout the life, but EQ is something 18 00:01:17,680 --> 00:01:19,300 build and improve over time. 19 00:01:19,920 --> 00:01:23,200 This makes it especially important for leadership growth. 20 00:01:25,420 --> 00:01:29,880 Emotional intelligence is built on five essential domains that help us 21 00:01:29,880 --> 00:01:33,760 understand ourselves, connect with others, and lead with clarity. 22 00:01:34,540 --> 00:01:38,980 These five areas are especially important for project managers as they 23 00:01:38,980 --> 00:01:41,500 affect how we influence and support our teams. 24 00:01:42,340 --> 00:01:47,380 Self -awareness means being in tune with your emotions and how they impact your 25 00:01:47,380 --> 00:01:48,380 behavior. 26 00:01:48,800 --> 00:01:53,000 Self -regulation is about managing those emotions constructively. 27 00:01:54,220 --> 00:01:57,520 Empathy allows us to understand others' perspectives. 28 00:01:58,729 --> 00:02:03,530 Motivation gives us a sense of purpose and drive. And finally, social skills 29 00:02:03,530 --> 00:02:08,130 help us build strong relationships and communicate effectively as leaders. 30 00:02:10,970 --> 00:02:16,110 Let me introduce you to Michael. He is a project manager leading a diverse team 31 00:02:16,110 --> 00:02:17,590 to develop a healthcare app. 32 00:02:18,170 --> 00:02:22,130 Michael shows a strong emotional intelligence in his daily leadership. 33 00:02:22,610 --> 00:02:27,490 He takes time to check in with himself and adjust his workload when needed. 34 00:02:28,170 --> 00:02:32,850 When unexpected problems arise, he remains calm and communicates solutions 35 00:02:32,850 --> 00:02:35,190 clearly without blaming others. 36 00:02:35,710 --> 00:02:40,810 He listens actively to his team, supports them emotionally, and keeps 37 00:02:40,810 --> 00:02:42,450 focused with a clear vision. 38 00:02:42,750 --> 00:02:47,810 His ability to connect, motivate, and resolve conflict helps create a 39 00:02:47,810 --> 00:02:49,430 and successful project environment. 40 00:02:51,610 --> 00:02:56,410 To help develop emotional intelligence, many experts turn into formal 41 00:02:56,410 --> 00:03:01,450 assistants. One popular tool is the EI Inventory that is created by Global 42 00:03:01,450 --> 00:03:02,450 Leadership Foundation. 43 00:03:02,810 --> 00:03:07,150 It evaluates key emotional competencies and is designed to minimize bias. 44 00:03:07,570 --> 00:03:12,350 With over 11 million people having completed it, this test provides a 45 00:03:12,350 --> 00:03:16,030 benchmark for understanding your strengths and areas for growth. 46 00:03:16,570 --> 00:03:20,890 If you are interested, you can try it yourself using the link that's shown 47 00:03:23,020 --> 00:03:27,660 One of the best ways to grow your emotional intelligence is to reflect on 48 00:03:27,660 --> 00:03:32,960 behaviors. This chart shows some key differences between people with lower 49 00:03:32,960 --> 00:03:33,960 higher EQ. 50 00:03:34,020 --> 00:03:39,940 For example, those with higher EQ tend to handle criticism better, stay 51 00:03:39,940 --> 00:03:42,780 under stress, and listen more than they speak. 52 00:03:43,500 --> 00:03:48,320 On the other hand, people with lower EQ often struggle to see things from 53 00:03:48,320 --> 00:03:51,660 others' perspectives or take responsibility from team issues. 54 00:03:52,220 --> 00:03:56,580 The goal here isn't to judge, but to recognize where we might grow. 55 00:03:57,020 --> 00:04:01,060 Small changes in how we react and communicate can make a big impact. 56 00:04:03,620 --> 00:04:07,080 Improving your emotional intelligence doesn't happen instantly. 57 00:04:07,320 --> 00:04:10,980 It is an ongoing process that needs time and energy. 58 00:04:11,880 --> 00:04:15,760 Here are a few simple but effective habits to help you grow. 59 00:04:16,339 --> 00:04:19,140 Listen with full attention and avoid interrupting. 60 00:04:19,950 --> 00:04:23,070 Set personal boundaries to protect your time and energy. 61 00:04:23,770 --> 00:04:27,930 Take time to reflect on your own emotions and how you respond to 62 00:04:27,930 --> 00:04:28,930 situations. 63 00:04:29,170 --> 00:04:34,290 And finally, practice gratitude by recognizing small positive moments in 64 00:04:34,290 --> 00:04:35,290 day. 65 00:04:35,490 --> 00:04:40,170 These steps may seem small, but believe me, they can make a big difference in 66 00:04:40,170 --> 00:04:41,170 your leadership style. 67 00:04:43,090 --> 00:04:45,310 Now let us focus on active listening. 68 00:04:45,770 --> 00:04:48,670 Active listening is more than just hearing words. 69 00:04:49,120 --> 00:04:52,840 It is about being fully present with the speaker and creating a space for 70 00:04:52,840 --> 00:04:53,840 meaningful connection. 71 00:04:54,120 --> 00:04:57,920 Here is a four -step process that helps us become better listeners. 72 00:04:58,540 --> 00:05:02,260 Start by focusing completely on the speaker and avoiding distractions. 73 00:05:02,840 --> 00:05:06,940 Then listen carefully for both facts and feelings because in many situations, 74 00:05:07,120 --> 00:05:09,680 emotions matter just as much as the content. 75 00:05:10,000 --> 00:05:14,340 And finally, take a moment to clarify what you hear to make sure you 76 00:05:14,340 --> 00:05:15,340 it correctly. 77 00:05:15,470 --> 00:05:19,350 These steps help build trust and show respect in every interaction. 78 00:05:21,130 --> 00:05:26,330 Let us review some practical tips that help you stay focused and present during 79 00:05:26,330 --> 00:05:31,350 conversations. Pay close attention to how the speaker begins and ends their 80 00:05:31,350 --> 00:05:35,010 talks. Make eye contact and notice body language. 81 00:05:35,490 --> 00:05:38,190 Hold off on judging and reacting too quickly. 82 00:05:38,530 --> 00:05:42,490 It can also help to take a few notes or mentally summarize key points. 83 00:05:43,100 --> 00:05:47,300 If something is unclear, ask thoughtful questions, but avoid interrupting 84 00:05:47,300 --> 00:05:52,080 unnecessarily. These habits will help you build stronger and more respectful 85 00:05:52,080 --> 00:05:53,080 connections. 86 00:05:54,620 --> 00:05:59,140 Also, being kind and approachable is important, but setting personal 87 00:05:59,140 --> 00:06:00,460 is just as essential. 88 00:06:00,820 --> 00:06:05,200 Without them, we may take on too much or being affected by others' negative 89 00:06:05,200 --> 00:06:06,200 behavior. 90 00:06:06,440 --> 00:06:10,480 Boundaries help us stay emotionally balanced and protect our energy. 91 00:06:11,150 --> 00:06:15,370 They are not about distancing ourselves, but about respecting our own limits. 92 00:06:15,610 --> 00:06:20,430 When you set boundaries, you make a space for both healthy relationships and 93 00:06:20,430 --> 00:06:21,430 self -care. 94 00:06:21,790 --> 00:06:25,390 Remember, this is a powerful step toward emotional resilience. 95 00:06:27,710 --> 00:06:31,070 Building self -awareness doesn't require bigger steps. 96 00:06:31,370 --> 00:06:37,310 It often begins with small mindful habits that help us pay closer attention 97 00:06:37,310 --> 00:06:38,630 how we think and feel. 98 00:06:39,440 --> 00:06:44,460 One helpful tool is ThoughtLight, where you write down and reflect on your own 99 00:06:44,460 --> 00:06:48,860 thoughts. You can also observe your feelings and behaviors as they happen 100 00:06:48,860 --> 00:06:53,700 throughout the day. And finally, ask for honest feedback from people you trust. 101 00:06:54,340 --> 00:06:59,100 These simple actions can give you clearer insight into yourself and help 102 00:06:59,100 --> 00:07:00,100 grow as a leader. 103 00:07:02,030 --> 00:07:04,510 Strong relationships aren't built by chance. 104 00:07:04,750 --> 00:07:09,990 They grow through consistent actions rooted in empathy, gratitude, and 105 00:07:10,890 --> 00:07:14,890 Practicing gratitude helps you stay connected and aware of the people around 106 00:07:14,890 --> 00:07:20,810 you. Take time to recognize when others support you and also notice your own 107 00:07:20,810 --> 00:07:21,810 kind actions. 108 00:07:22,210 --> 00:07:27,290 These small reflections create a sense of meaning and help build emotional 109 00:07:27,290 --> 00:07:28,290 within your team. 110 00:07:28,620 --> 00:07:33,020 Over time, they shape a more thoughtful and emotionally intelligent leadership 111 00:07:33,020 --> 00:07:34,020 style. 112 00:07:35,200 --> 00:07:38,720 And that brings us to the end of part A on emotional intelligence. 113 00:07:39,240 --> 00:07:44,200 I hope this session gave you practical tools and ideas to reflect on your own 114 00:07:44,200 --> 00:07:45,200 leadership style. 115 00:07:45,680 --> 00:07:49,740 If you have any questions, please feel free to reach out and when you are 116 00:07:49,820 --> 00:07:53,540 continue with part B. Thank you very much again for watching this video. 10613