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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:01,130 --> 00:00:05,910 Hello everyone and welcome to session 4 of PMGTH 23, Project Risk Management. 2 00:00:06,370 --> 00:00:10,990 In this session, we will explore both qualitative and quantitative risk 3 00:00:10,990 --> 00:00:15,410 techniques. There are two important tools for understanding and prioritizing 4 00:00:15,410 --> 00:00:16,670 risks in your project. 5 00:00:16,930 --> 00:00:21,830 This is part A of the session where we will mainly focus on qualitative risk 6 00:00:21,830 --> 00:00:23,630 analysis. Let's get started together. 7 00:00:30,380 --> 00:00:35,140 In this part of module, we will focus on qualitative risk analysis, a technique 8 00:00:35,140 --> 00:00:39,580 that helps us evaluate and prioritize risk based on their likelihood and 9 00:00:39,580 --> 00:00:40,580 potential impact. 10 00:00:40,720 --> 00:00:45,840 It is not about exact numbers just yet, but more about understanding which risks 11 00:00:45,840 --> 00:00:47,620 deserve more attention first. 12 00:00:48,040 --> 00:00:52,060 Let's explore how this process works and why it is a key part of risk management 13 00:00:52,060 --> 00:00:53,060 planning. 14 00:00:54,280 --> 00:00:58,740 Okay, let's quickly review the seven key processes in project risk management 15 00:00:58,740 --> 00:01:03,400 again. As you can see, we have already covered steps like planning for risk 16 00:01:03,400 --> 00:01:05,340 management and identifying risk. 17 00:01:05,560 --> 00:01:10,260 Now we are moving to step three, which is performing qualitative risk analysis, 18 00:01:10,540 --> 00:01:15,440 where the goal is to assess and prioritize risk based on their 19 00:01:15,440 --> 00:01:16,440 potential impact. 20 00:01:16,640 --> 00:01:21,740 This step helps us decide which risks need a deeper look or a faster response. 21 00:01:23,880 --> 00:01:26,660 Okay, let me start this section by asking a question. 22 00:01:27,260 --> 00:01:29,740 Why should we use qualitative risk assessment? 23 00:01:30,300 --> 00:01:34,500 Well, the answer is that not all risks are created equal. 24 00:01:34,780 --> 00:01:39,660 Some are more urgent or dangerous than the others. For example, risks that 25 00:01:39,660 --> 00:01:44,140 impact health and safety or those that give early warning signs often need more 26 00:01:44,140 --> 00:01:45,140 immediate attention. 27 00:01:45,480 --> 00:01:48,300 But what happens if we skip this step? 28 00:01:48,800 --> 00:01:52,260 If we skip this step, teams may fall into two traps. 29 00:01:52,840 --> 00:01:58,140 either ignoring important risks altogether or wasting resources by 30 00:01:58,140 --> 00:01:59,400 every minor issue. 31 00:01:59,800 --> 00:02:04,540 This is why making clear distinction between risks is not just helpful, it is 32 00:02:04,540 --> 00:02:05,540 essential. 33 00:02:07,380 --> 00:02:11,800 Let's take a moment to understand what we mean by qualitative data in the 34 00:02:11,800 --> 00:02:12,940 context of risk analysis. 35 00:02:13,720 --> 00:02:18,400 Qualitative risk analysis is all about using non -numerical data to evaluate 36 00:02:18,400 --> 00:02:23,800 risks. Things like interview insights, direct observations, or even written 37 00:02:23,800 --> 00:02:29,140 reports. Unlike quantitative data, which is counted or measured, qualitative 38 00:02:29,140 --> 00:02:34,900 data describes risk in more subjective terms, like frequent, severe, or hard to 39 00:02:34,900 --> 00:02:40,400 detect. For example, if I say I drink coffee every day, it is qualitative. 40 00:02:40,740 --> 00:02:45,860 While if I say I drink 4 cups or 80 grams, it is quantitative. 41 00:02:46,960 --> 00:02:48,480 So what is the key benefit here? 42 00:02:48,680 --> 00:02:55,220 This process, I mean the qualitative process, it helps us focus on high 43 00:02:55,220 --> 00:03:00,060 risks early without wasting time and effort across the project. 44 00:03:02,380 --> 00:03:06,800 So far, we have learned that the goal of qualitative risk analysis isn't to 45 00:03:06,800 --> 00:03:11,680 calculate exact numbers. Instead, it helps us understand risk through human 46 00:03:11,680 --> 00:03:12,680 judgment. 47 00:03:13,070 --> 00:03:18,230 First, we subjectively evaluate the likelihood and impact of each risk based 48 00:03:18,230 --> 00:03:22,110 experience and perception of the project team or the stakeholders of the 49 00:03:22,110 --> 00:03:26,950 project. Then we create a shorter list of key risks so we can make sure that we 50 00:03:26,950 --> 00:03:29,590 don't waste time dealing with things that aren't truly critical. 51 00:03:29,970 --> 00:03:34,950 And finally, in some cases, this process even helps us decide whether to move 52 00:03:34,950 --> 00:03:38,950 forward with the project or not. What we call a go -no -go decision. 53 00:03:39,310 --> 00:03:41,470 The keyword here is subjective. 54 00:03:42,220 --> 00:03:46,760 And yes, that means emotions, intuition, and experience play a key role. 55 00:03:48,640 --> 00:03:53,420 Here is a structured view of qualitative risk analysis process, straight from 56 00:03:53,420 --> 00:03:56,400 the PMBOK guide. On the left, we see the inputs. 57 00:03:56,700 --> 00:04:01,220 These include documents like the risk register, assumption log, and 58 00:04:01,220 --> 00:04:05,140 register. These give us the raw material for our analysis. 59 00:04:05,540 --> 00:04:09,860 In the middle, we can see tools and techniques that we can use to assess 60 00:04:10,480 --> 00:04:15,520 These range from expert judgment and interviews to data analysis, 61 00:04:15,660 --> 00:04:18,579 and visual tools like the probability and impact metrics. 62 00:04:18,839 --> 00:04:23,680 And finally, on the right, we have the outputs, updated project documents such 63 00:04:23,680 --> 00:04:27,720 as the risk register and risk report, which reflect our analysis results. 64 00:04:28,180 --> 00:04:32,480 Remember, the goal of this process is not just to record risks, but to 65 00:04:32,480 --> 00:04:34,460 understand them well enough to act wisely. 66 00:04:37,200 --> 00:04:41,900 Let's take a closer look at the inputs we need for performing qualitative risk 67 00:04:41,900 --> 00:04:42,900 analysis. 68 00:04:43,080 --> 00:04:47,340 Usually, we begin with the project management plan, especially the risk 69 00:04:47,340 --> 00:04:48,340 management component. 70 00:04:48,720 --> 00:04:53,060 The information like rules, categories, thresholds, and matrices are here. 71 00:04:53,940 --> 00:04:58,340 Then we have assumption log, which helps us track assumptions and constraints 72 00:04:58,340 --> 00:05:00,980 that can affect how we prioritize risk. 73 00:05:01,660 --> 00:05:06,260 The risk register is our master list of all identified risks. 74 00:05:06,750 --> 00:05:11,930 And the stakeholder register tells us who might be impacted and who might help 75 00:05:11,930 --> 00:05:12,930 us respond. 76 00:05:13,570 --> 00:05:19,710 We also consider enterprise environmental factors, such as industry 77 00:05:19,710 --> 00:05:20,710 expert reports. 78 00:05:21,010 --> 00:05:26,290 Finally, organizational process assets can give us access to the lessons 79 00:05:26,290 --> 00:05:28,990 and historical data from previous projects. 80 00:05:30,050 --> 00:05:35,070 Altogether, this information can provide what we need to evaluate risks 81 00:05:35,070 --> 00:05:36,070 effectively. 82 00:05:37,480 --> 00:05:41,300 Now let's walk through the tools and techniques used in qualitative risk 83 00:05:41,300 --> 00:05:42,300 analysis. 84 00:05:42,400 --> 00:05:46,900 Usually we start with the expert judgment, which means using the 85 00:05:46,900 --> 00:05:51,100 people who have seen similar risks before, perhaps in the previous 86 00:05:51,740 --> 00:05:55,960 Just remember, different experts might have different backgrounds, so you 87 00:05:55,960 --> 00:05:58,300 always prepare yourself to receive different ideas. 88 00:05:59,220 --> 00:06:04,460 Then we have data gathering, like interviews to explore how likely a risk 89 00:06:04,460 --> 00:06:05,920 how serious it might be. 90 00:06:06,960 --> 00:06:12,000 In data analysis, we look at the quality of our data, estimate probability and 91 00:06:12,000 --> 00:06:17,180 impact, and consider other factors like urgency or how easy the risk is to 92 00:06:17,180 --> 00:06:18,180 control. 93 00:06:19,200 --> 00:06:24,100 Interpersonal and team skills like facilitation help reduce bias and keep 94 00:06:24,100 --> 00:06:25,100 discussion productive. 95 00:06:25,660 --> 00:06:30,360 We also group risks through the risk categorization and visualize them using 96 00:06:30,360 --> 00:06:34,200 tools like the probability and impact metrics and bubble charts. 97 00:06:34,700 --> 00:06:36,580 We will discuss about them later. 98 00:06:36,940 --> 00:06:42,320 And finally, risk workshops and team meetings are great for prioritizing and 99 00:06:42,320 --> 00:06:43,840 assigning owners to each risk. 100 00:06:47,060 --> 00:06:50,900 So what exactly do we mean by qualitative analysis of a risk? 101 00:06:51,120 --> 00:06:55,680 Well, we are trying to understand the quality of the risk, that is, how it 102 00:06:55,680 --> 00:06:58,680 affect the project's schedule, cost, and performance. 103 00:06:59,820 --> 00:07:02,500 We start by estimating two key dimensions. 104 00:07:03,180 --> 00:07:08,400 probability that is how likely is it to happen and impact that is how serious 105 00:07:08,400 --> 00:07:14,400 would it be if it did then we multiply these two values to get what we call a 106 00:07:14,400 --> 00:07:20,680 risk factor that helps us to build a probability impact matrix later the 107 00:07:20,680 --> 00:07:26,630 this number the more attention that we need and remember risks with a higher 108 00:07:26,630 --> 00:07:31,710 score often become candidates for quantitative analysis later on, where we 109 00:07:31,710 --> 00:07:33,450 deeper using numbers and models. 110 00:07:35,250 --> 00:07:40,130 This table shows how we can differentiate between major and minor 111 00:07:40,130 --> 00:07:42,130 combination of probability and impact. 112 00:07:42,530 --> 00:07:47,210 Along the top, we have different levels of impact, from insignificant to 113 00:07:47,210 --> 00:07:52,510 catastrophic. And along the left side, we see probability levels, from rare to 114 00:07:52,510 --> 00:07:53,510 almost certain. 115 00:07:54,160 --> 00:07:59,280 Each cell shows resulting severity rating like high, moderate, or extreme. 116 00:08:00,000 --> 00:08:05,020 For example, even a moderate impact can become serious concern if the 117 00:08:05,020 --> 00:08:07,120 probability is high and vice versa. 118 00:08:07,880 --> 00:08:13,860 This matrix helps us visualize which risks require urgent attention and which 119 00:08:13,860 --> 00:08:15,840 ones can be monitored more likely. 120 00:08:18,740 --> 00:08:22,660 Here is an example that brings qualitative risk analysis to life. 121 00:08:23,310 --> 00:08:27,610 Imagine you are managing the construction of a five -story office 122 00:08:27,610 --> 00:08:32,809 Kansas, and the team has identified several potential risks during early 123 00:08:32,809 --> 00:08:33,809 planning. 124 00:08:33,909 --> 00:08:35,530 Let's look at three of them. 125 00:08:35,789 --> 00:08:39,630 First, there is a likely delay in obtaining municipal permits. 126 00:08:39,909 --> 00:08:44,030 This could significantly affect the schedule, so it is rated extreme. 127 00:08:44,830 --> 00:08:47,690 Second, there is a chance of equipment breakdown. 128 00:08:48,240 --> 00:08:50,620 It is less likely, but still destructive. 129 00:08:50,960 --> 00:08:53,380 So that one gets a high risk rating. 130 00:08:53,720 --> 00:08:59,380 And finally, a nearby resident may file a noise complaint during construction. 131 00:09:00,040 --> 00:09:05,620 This has low probability and minor impact, so we classify it as a moderate 132 00:09:07,400 --> 00:09:11,960 Here is a detailed view of how we can apply the probability and impact matrix 133 00:09:11,960 --> 00:09:13,420 specific project objectives. 134 00:09:13,780 --> 00:09:18,520 Along the top, you will see probability levels that are low, medium, and high, 135 00:09:18,600 --> 00:09:20,200 and are measured numerically. 136 00:09:20,460 --> 00:09:26,500 Along the left, we evaluate impact across four dimensions, scope, time, 137 00:09:26,600 --> 00:09:27,579 and quality. 138 00:09:27,580 --> 00:09:33,260 For example, if there is a high chance of a time delay and the impact is 16 % 139 00:09:33,260 --> 00:09:35,560 more, then that is a major concern. 140 00:09:36,380 --> 00:09:41,540 Or if there is even a moderate chance of the quality of sleep age that would 141 00:09:41,540 --> 00:09:44,620 make the product useless, then we need to act fast. 142 00:09:44,980 --> 00:09:49,720 This table helps teams move from vague risk descriptions to specific measurable 143 00:09:49,720 --> 00:09:54,080 definitions, so everyone can make sure that they are on the same page when they 144 00:09:54,080 --> 00:09:55,400 are prioritizing risks. 145 00:09:57,920 --> 00:10:02,080 Let's apply what we have learned to a real -world example using the 146 00:10:02,080 --> 00:10:03,320 and impact matrix. 147 00:10:04,140 --> 00:10:09,020 In this table, each risk has been evaluated based on its impact and 148 00:10:09,360 --> 00:10:12,980 and we have calculated a significance score by multiplying them. 149 00:10:13,460 --> 00:10:17,160 Take the first risk, that is, team not staffed in time. 150 00:10:17,660 --> 00:10:23,240 With an impact score of 4 and a probability of 5, its significance is 151 00:10:23,460 --> 00:10:28,100 You can see it mapped in the top right red zone, meaning that this is a 152 00:10:28,100 --> 00:10:30,120 risk that requires immediate action. 153 00:10:31,470 --> 00:10:35,830 Next are language misunderstandings and team not experienced. 154 00:10:36,110 --> 00:10:37,110 Both score 15. 155 00:10:37,990 --> 00:10:43,290 These are also high priority and sit close to the red boundary, meaning that 156 00:10:43,290 --> 00:10:46,210 they still need careful planning. 157 00:10:48,030 --> 00:10:54,970 Risks like available resources or testers not available with scores of 4 158 00:10:54,970 --> 00:10:59,630 into the green or yellow zone, meaning they are less severe and might just need 159 00:10:59,630 --> 00:11:00,630 monitoring. 160 00:11:01,260 --> 00:11:04,260 And the matrix on the right visualizes this beautifully. 161 00:11:04,860 --> 00:11:08,360 Larger red color bubbles mean higher risk exposure. 162 00:11:10,600 --> 00:11:15,620 Another helpful tool in qualitative risk analysis is the Fishbone Diagram, also 163 00:11:15,620 --> 00:11:17,820 known as the Cause and Effect Diagram. 164 00:11:18,420 --> 00:11:21,900 It helps us visually explore the root causes of a risk. 165 00:11:22,140 --> 00:11:27,040 In this example, the risk is late delivery placed at the head of the fish. 166 00:11:27,790 --> 00:11:33,650 Then, each major bone represents a category, like people, machines, 167 00:11:33,650 --> 00:11:36,850 materials, and we ask why repeatedly to dig deeper. 168 00:11:37,670 --> 00:11:43,190 For instance, under people, the team may be untrained, over -allocated, or 169 00:11:43,190 --> 00:11:44,710 juggling too many tasks. 170 00:11:44,990 --> 00:11:50,210 Under machines, issues like equipment not working or not being available can 171 00:11:50,210 --> 00:11:51,210 show up. 172 00:11:52,140 --> 00:11:58,060 This diagram encourages critical thinking and teamwork because it's often 173 00:11:58,060 --> 00:12:02,820 combination of small causes across different categories that lead to big 174 00:12:03,220 --> 00:12:08,380 So when your team says, let's figure out why this risk might happen, this is a 175 00:12:08,380 --> 00:12:09,380 great place to start. 176 00:12:11,740 --> 00:12:15,840 After we complete qualitative risk analysis, it's time to make sure that 177 00:12:15,840 --> 00:12:17,640 results are captured and acted upon. 178 00:12:18,300 --> 00:12:20,320 First, we prioritize the risks. 179 00:12:20,570 --> 00:12:24,850 As I mentioned before, not all risks are equally important, and this step helps 180 00:12:24,850 --> 00:12:26,650 us focus on what matters most. 181 00:12:27,490 --> 00:12:32,630 Next, we assign a risk owner for each high -priority risk. That makes it clear 182 00:12:32,630 --> 00:12:37,370 who is responsible for monitoring or responding the risk if it happens. 183 00:12:37,950 --> 00:12:43,430 And finally, we update our project documents, especially the risk register, 184 00:12:43,430 --> 00:12:46,230 report, issue log, and assumption log. 185 00:12:46,920 --> 00:12:51,540 These updates not only keep the team informed, but they also lay the 186 00:12:51,540 --> 00:12:55,060 for quantitative risk analysis if that's the next step. 187 00:12:55,400 --> 00:12:57,440 So please don't skip this part. 188 00:12:57,980 --> 00:13:01,620 Documenting what you have learned is essential to making risk management 189 00:13:03,200 --> 00:13:06,780 To wrap up this part of the session, here is the key takeaway. 190 00:13:07,280 --> 00:13:12,340 If your team already has a good understanding of the key risks from 191 00:13:12,340 --> 00:13:14,960 analysis, you may not need to go further. 192 00:13:15,720 --> 00:13:19,420 You can jump straight into planning risk responses and assign owners. 193 00:13:19,900 --> 00:13:26,160 But if there is still uncertainties or disagreements about certain high 194 00:13:26,160 --> 00:13:30,200 risks, that's when we use quantitative techniques to dig deeper. 195 00:13:31,260 --> 00:13:37,560 So qualitative risk analysis doesn't always lead to numbers, but it always 196 00:13:37,560 --> 00:13:38,560 to clarity. 197 00:13:41,320 --> 00:13:45,300 And that brings us to the end of part A of our session on qualitative risk 198 00:13:45,300 --> 00:13:48,820 analysis. If you have any questions, feel free to reach out. 199 00:13:49,480 --> 00:13:53,380 Thanks for your attention. And when you're ready, I'll see you in the next 18317

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