All language subtitles for KU PMGT 840 Session 6 (Part B)- Stakeholder Leadership in Projects
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Hello and welcome to Part B of Session
6. In this section, we will continue
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exploring how to lead project
stakeholders with a special focus on
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strategies, ongoing engagement, and
conflict resolution.
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These elements are essential for
building trust and sustaining
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support throughout the project. Let's
dive into this section together.
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In this part of the module, we will
focus on strategies for communicating
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the stakeholders, keeping them engaged,
and resolving conflicts as they arise.
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These skills are essential for
maintaining trust and momentum
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life of the project.
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Once we have identified our
stakeholders, the next step is to
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current level of engagement.
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Some stakeholders may be resistant or
only neatly interested at the beginning
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the project.
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The stakeholder engagement assessment
matrix is a powerful tool that allows us
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to compare current and desired
engagement levels, identify gaps, and
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strategies tailored to each
stakeholder's needs.
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This structured approach helps us move
stakeholders toward more active and
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supportive involvement over time.
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Leadership is at the heart of effective
stakeholder engagement.
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A strong project leader helps blind the
project's vision with stakeholder
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expectations and builds trust through
transparency and consistent
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When leaders actively listen, respond to
concerns, and tailor their strategies
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based on stakeholder power and
interests, they create lasting
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support project success.
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Empathy and emotional intelligence are
essential traits for project leaders who
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want to build strong relationships with
stakeholders.
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As we discussed in the previous
sessions, these skills help leaders
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unspoken concerns, manage sensitive
conversations, and resolve tensions
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they escalate.
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When stakeholders feel heard and
respected, they are far more likely to
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engaged and supportive throughout the
project.
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Stakeholders may withdraw or stay
distant from the project for several
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such as competing priorities, mistrust,
or lack of clear benefits.
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As project leaders, it is our
responsibility to respond thoughtfully.
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acknowledging concerns, explaining the
project's value, and making sure
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expectations are realistic.
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Building trust starts early and it
sustains true transparency and
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-way communication.
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Monitoring engagement is not a one -time
task. It is an ongoing process where
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leaders evaluate how stakeholders are
participating, supporting, or responding
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to the project.
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By observing relationships, tracking
concerns, and staying open to feedback,
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can make timely adjustments and maintain
alignment with stakeholder
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expectations. This approach can show
stakeholders that their voices are
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and their input matters.
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Clear and timely communication is one of
the most powerful tools a project
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leader has. It builds trust and keeps
the stakeholders engaged.
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Strong leaders know how to match their
messages and delivery method to the
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of each audience.
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Whether it is a one -way report, an on
-demand dashboard, or a real -time
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conversation, the goal is always the
same, ensuring that stakeholders receive
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and understand the right information at
the right time.
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Effective communication is not just
about delivering information.
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It is about creating a space where all
stakeholders feel heard and respected.
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Project leaders must recognize and
address communication barriers such as
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technical language, cultural
differences, and information overload.
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By simplifying message using visual and
encouraging feedback, we can ensure that
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communication remains clear, inclusive,
and effective throughout the project.
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conflicts between stakeholders are
common and often stem from competing
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interests unclear roles or misaligned
expectations as project leaders our job
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to anticipate potential friction and
create a space for open dialogue before
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tensions escalate effective conflict
resolution means listening actively
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meditating fairly and guiding
conversations with patience and
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When handled well, conflict can actually
lead to better clarity, stronger
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collaboration, and smarter project
outcomes.
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Building trust takes time. It is built
through consistency, honesty, and
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following through on what you promise.
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When leaders create a space for
collaboration and inclusion,
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more likely to stay committed.
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Trusted leaders reduce resistance to
change, earn stakeholder support, and
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turn project partnership into a long
-term relationship that goes beyond the
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current project.
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Effective stakeholder leadership
requires more than technical skills.
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It starts with understanding stakeholder
expectations, concerns, and their level
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of influence.
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Great leaders then adopt their
communication style and build trust by
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transparent, ethical, and reliable.
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They don't shy away from conflict, but
manage it through thoughtful negotiation
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and meditation.
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More importantly, they involve
stakeholders in decision -making,
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sense of ownership and shared purpose.
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Finally, they monitor relationships
continuously and use feedback to fine
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their leadership approach and project
direction.
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This example highlights what can go
wrong when a stakeholder engagement is
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overlooked. Imagine Edwin concentrated
only on the budget and schedule and did
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not engage with important groups in the
community.
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As a result, residents, schools, and
local officials felt left out of the
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process and their concerns were ignored.
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Communication was irregular and no
stakeholder register was in place to
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interaction.
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Internal conflicts also developed as
team members lacked clear rules and a
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shared vision.
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In the end, trust was lost, delays
occurred, and the project was suspended
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indefinitely.
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Here we see a great example of effective
stakeholder leadership.
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Sophia kicked off her project by
figuring out who the key stakeholders
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what they expected.
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She didn't take a one -size -fits -all
approach.
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She tailored her communication to each
group.
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For instance, she created formal reports
for city officials and organized
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interactive town halls for local
residents.
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What really made a difference was how
she built trust.
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She stayed transparent and consistently
followed through on her promises.
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When tensions came up between the budget
and what the community wanted, she
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brought people together for open
discussions and worked to find a fair
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compromise.
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Throughout the project, she focused on
stakeholder engagement and stayed
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flexible in her approach.
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Thanks to her leadership, the project
stayed on track and earned strong long
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-term support from the public.
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In preparation for this session, please
complete the assigned readings from both
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PMBOK 6 and 7.
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Also, make sure to review the
presentation slides to reinforce key
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And make sure to complete your reply on
discussion board 3, submit assignment 6
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by the deadline, and continue
collaborating on your group projects.
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That brings us to the end of this
session.
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Thank you for your attention during this
session, and if you have any questions,
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please don't hesitate to reach out.
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I'll look forward to seeing your
continued progress in our next session.
11026
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