All language subtitles for KU PMGT 840 Session 6 (Part B)- Stakeholder Leadership in Projects

Hello and welcome to Part B of Session
6. In this section, we will continue

exploring how to lead project
stakeholders with a special focus on

strategies, ongoing engagement, and
conflict resolution.

These elements are essential for
building trust and sustaining

support throughout the project. Let's
dive into this section together.

In this part of the module, we will
focus on strategies for communicating

the stakeholders, keeping them engaged,
and resolving conflicts as they arise.

These skills are essential for
maintaining trust and momentum

life of the project.

Once we have identified our
stakeholders, the next step is to

current level of engagement.

Some stakeholders may be resistant or
only neatly interested at the beginning

the project.

The stakeholder engagement assessment
matrix is a powerful tool that allows us

to compare current and desired
engagement levels, identify gaps, and

strategies tailored to each
stakeholder's needs.

This structured approach helps us move
stakeholders toward more active and

supportive involvement over time.

Leadership is at the heart of effective
stakeholder engagement.

A strong project leader helps blind the
project's vision with stakeholder

expectations and builds trust through
transparency and consistent

When leaders actively listen, respond to
concerns, and tailor their strategies

based on stakeholder power and
interests, they create lasting

support project success.

Empathy and emotional intelligence are
essential traits for project leaders who

want to build strong relationships with
stakeholders.

As we discussed in the previous
sessions, these skills help leaders

unspoken concerns, manage sensitive
conversations, and resolve tensions

they escalate.

When stakeholders feel heard and
respected, they are far more likely to

engaged and supportive throughout the
project.

Stakeholders may withdraw or stay
distant from the project for several

such as competing priorities, mistrust,
or lack of clear benefits.

As project leaders, it is our
responsibility to respond thoughtfully.

acknowledging concerns, explaining the
project's value, and making sure

expectations are realistic.

Building trust starts early and it
sustains true transparency and

-way communication.

Monitoring engagement is not a one -time
task. It is an ongoing process where

leaders evaluate how stakeholders are
participating, supporting, or responding

to the project.

By observing relationships, tracking
concerns, and staying open to feedback,

can make timely adjustments and maintain
alignment with stakeholder

expectations. This approach can show
stakeholders that their voices are

and their input matters.

Clear and timely communication is one of
the most powerful tools a project

leader has. It builds trust and keeps
the stakeholders engaged.

Strong leaders know how to match their
messages and delivery method to the

of each audience.

Whether it is a one -way report, an on
-demand dashboard, or a real -time

conversation, the goal is always the
same, ensuring that stakeholders receive

and understand the right information at
the right time.

Effective communication is not just
about delivering information.

It is about creating a space where all
stakeholders feel heard and respected.

Project leaders must recognize and
address communication barriers such as

technical language, cultural
differences, and information overload.

By simplifying message using visual and
encouraging feedback, we can ensure that

communication remains clear, inclusive,
and effective throughout the project.

conflicts between stakeholders are
common and often stem from competing

interests unclear roles or misaligned
expectations as project leaders our job

to anticipate potential friction and
create a space for open dialogue before

tensions escalate effective conflict
resolution means listening actively

meditating fairly and guiding
conversations with patience and

When handled well, conflict can actually
lead to better clarity, stronger

collaboration, and smarter project
outcomes.

Building trust takes time. It is built
through consistency, honesty, and

following through on what you promise.

When leaders create a space for
collaboration and inclusion,

more likely to stay committed.

Trusted leaders reduce resistance to
change, earn stakeholder support, and

turn project partnership into a long
-term relationship that goes beyond the

current project.

Effective stakeholder leadership
requires more than technical skills.

It starts with understanding stakeholder
expectations, concerns, and their level

of influence.

Great leaders then adopt their
communication style and build trust by

transparent, ethical, and reliable.

They don't shy away from conflict, but
manage it through thoughtful negotiation

and meditation.

More importantly, they involve
stakeholders in decision -making,

sense of ownership and shared purpose.

Finally, they monitor relationships
continuously and use feedback to fine

their leadership approach and project
direction.

This example highlights what can go
wrong when a stakeholder engagement is

overlooked. Imagine Edwin concentrated
only on the budget and schedule and did

not engage with important groups in the
community.

As a result, residents, schools, and
local officials felt left out of the

process and their concerns were ignored.

Communication was irregular and no
stakeholder register was in place to

interaction.

Internal conflicts also developed as
team members lacked clear rules and a

shared vision.

In the end, trust was lost, delays
occurred, and the project was suspended

indefinitely.

Here we see a great example of effective
stakeholder leadership.

Sophia kicked off her project by
figuring out who the key stakeholders

what they expected.

She didn't take a one -size -fits -all
approach.

She tailored her communication to each
group.

For instance, she created formal reports
for city officials and organized

interactive town halls for local
residents.

What really made a difference was how
she built trust.

She stayed transparent and consistently
followed through on her promises.

When tensions came up between the budget
and what the community wanted, she

brought people together for open
discussions and worked to find a fair

compromise.

Throughout the project, she focused on
stakeholder engagement and stayed

flexible in her approach.

Thanks to her leadership, the project
stayed on track and earned strong long

-term support from the public.

In preparation for this session, please
complete the assigned readings from both

PMBOK 6 and 7.

Also, make sure to review the
presentation slides to reinforce key

And make sure to complete your reply on
discussion board 3, submit assignment 6

by the deadline, and continue
collaborating on your group projects.

That brings us to the end of this
session.

Thank you for your attention during this
session, and if you have any questions,

please don't hesitate to reach out.

I'll look forward to seeing your
continued progress in our next session.