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All language subtitles for Subtitle Zero Hour_ S01E02 - The Last Hour of Flight 11 English (auto-generated)

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Original subtitles

[Music]

on the evening of September the 11th

2001 the FBI were called into Logan

Airport in Boston to examine to check in

Berks

the bags had missed their flight an

American Airlines Boeing 767 bound for

Los Angeles

[Music]

the owner of the luggage is Muhammad

Atta a ring leader in last days terrible

event

[Music]

[Applause]

inside one of his bags the FBI made an

extraordinary discovery

[Music]

along with flight training videos and a

small copy of the Koran they found a

five page document

handwritten in Arabic it was a kind of

hijackers manual and contained the

justification for the attack written by

those who orchestrated it

purify your soul from all unclean things

completely forget something called this

world afterwards begins the happy life

among the hijackers victims on that

bright warned September morning for the

passengers and crew of American Airlines

flight 11 the first for the four planes

to crash that day

[Music]

this film is the most detailed

reconstruction year of the last hour of

flight 11 from 746 a.m. when Atta

boarded the plane to 846 on the Boeing

767 struck the North Tower of the World

Trade Center

startling new picture emerges of

precisely how the crew relate valuable

information about their attackers to the

outside world

it was the first act in a long war

[Music]

with just a few passengers filled aboard

flight 11 is 13 minutes away from

takeoff

Betty Ong is one of the most experienced

for the cabin crew

she wasn't scheduled to work today but

she's flying so that she can join her

sisters on a vacation in Hawaii

hi Ari this morning okay

Amy Sweeney has two young children and

was married to Michael the Massachusetts

police officer Amy she likes fun because

it gave her the opportunity to do what

she like and be flexible with her time

to spend with her family once we had

kids we made the decision that she would

only work part time and spent majority

time with with the kids and family I

draw

that windows door first officer Tom

McGuinness is 42 years old and married

with two children

he's a former Air Force pilot on the

Aventine

Captain John Ogonowski 52 and married

with three daughters was their exact

most complete you look fine

he absolutely loved it he's very

experienced pilot he had 23 years with

American Airlines and seven years in the

Air Force and he was just a man who was

very very skilled in in anything with

mechanics he just had a knack for it

[Music]

before you know something this morning

25 year-old Patricia Masari and her

husband Lewis have just discovered that

they may be expecting their first child

she commutes from their small apartment

in Queens to her office at an insurance

company based on the 19th floor of the

World Trade Center the listed ones of

Patricia to take the day off

which he determined to go into the

office although I didn't really want her

to go to work I kind of wanted her to

stay home so we can kind of like tell

the news to everybody or you know

confirm it totally you know to a doctor

whatever we had to do this morning she

particularly liked thoroughly because

she knew that she had um things that she

was behind it at work to keep in mind

you know commas throughout the date

that's what she wants do get to work a

little earlier on a way to look

Patricia collects another pregnancy test

just to be sure

she plans to corner us from her office

as soon as she gets the result

[Music]

Boston air traffic control country

manages some of the busiest air traffic

control lanes in the world for the jobs

a little easier when the weather and

visibility are as good as they are today

5d markii 0 operator in 12 minutes

flight 11 will take off into the Boston

controllers early the last passengers

are now boarding flight 11 Karen marking

the flights person and Bobby arrest

again for shared duties in the

first-class cabin

among the passengers is Daniel Lewin a

brilliant and wealthy software designer

he grew up in America but moved to

Israel with his family when he was 14 by

his early twenties he become a captain

in Israel's elite counterterrorism force

champenoise

he is seated directly in front of one of

the hijackers such a melsek ami

[Music]

one of the last passengers aboard is

Mohammad Atta

when you guide the airplane in before

you enter you make a player application

the Prophet peace be upon him said an

action for the sake of God is better

than all of what is in this world when

you step inside the Train and sit in

your seat be busy with the constant

remembrance of God

[Music]

God said all ECS and when you find any

these exhaust and the number God

constantly so that you may be successful

with the arrival of Atta and Abdulaziz

Alomari

all five hijackers are now in position

[Music]

in the front passenger on the aircraft

are the brothers will lead and wail al

Shehri

[Music]

well it has a clear view of the cockpit

bill

this was a military mission that they

were on they had done their in their

homework they gathered enough

intelligence they had done enough test

flights everything that they did was

specifically tailored to accommodate

their objectives seating arrangements

are crucial

we had the al Shehri brothers sitting at

the very front row left the neat primary

aisle you had shut up and do a basil

Omari sitting to the right of the aisle

at at a peak point and then you had else

economy sitting again to the left of the

aisle for the back

the Fresh Pond subway station and cream

patricia Masari catches the end train to

downtown Manhattan

her journey will take it through the

suburban sprawl of Queens and then

underground towards New York's financial

hub around Wall Street 11 per person

start they all know when the aircraft

moves even slightly in this application

of travel because you are traveling to

Almighty God so be attentive on the

journey

may we have your attention as we review

the safety features of the 707 aircraft

mm see self insert the metal clip into

the bottle likely about flight

attendants have some kind of contact

with one or more of the hijackers

but all five would have been trained to

blend in

to play by the rules and do nothing to

arouse suspicion you are we do not seem

confused offshore signs of nervous

tension be happy optimistic calm because

you are heading for a deed that God

loves and will accept

if the cabin pressure changes an oxygen

mask will appear from the channel above

you pull the mask towards you and place

the mask over your nose and smile in the

face of hardship young man you are

headed toward eternal paradise please

take the time to review the safety

features card located a nursing company

God is with his faithful servant he will

protect them and make the task easier

and give them success Invictus

see this application almost locked their

vision from in front of them for the

demeanor see

[Music]

while flight 11 is waiting for clearance

takeoff Mohammed Atta makes one last

phone call

[Music]

it's not known what he says in a call

that lasts just under a minute

but it is known that he calls marwan

al-shehhi the hijacked leader on board

United Airlines flight 175 which is

taxiing just a few hundred meters away

in item 175 is also bound to Los Angeles

but will crash into the South Tower of

the World Trade Center

[Music]

Atta and al-shehhi became close friends

during the planning with the attacks and

may be saying goodbye to one of them but

they may also be confirming of the

assault on the Twin Towers is on

[Music]

apron American 11 readiness acne from

what could drive up over the other

hijackers to plan and execute such a

cold-blooded attack

and what could possibly justify

the answer to both questions lies not in

Islam but in a set of ancient beliefs

practiced by only a tiny sect of

radicalism

you have a fraction who doesn't have

cellophane

now within Salafism only a minority say

that the way to be implemented is by

force by violence these are dirty habit

jihadist see themselves as holy warriors

and they view any act of indiscriminate

murder is justified so long as God's

name is invoked all the passengers on

the plane were devout Muslim it did not

matter at all look in is not matters

what matters is that ideology their

conception of what is right and right in

this case it basically dictated to them

we're normally with one zero

[Music]

and the aircraft takes off this is the

moment that both groups come together so

remember God and he said O Lord for your

patience upon us and make us instead

sell and give us victory over the

incident

pay for yourself and all your brothers

that they may be victorious and hit

their target ask God to grant you

muscular and facing the enemy not

running away from it and for him to

grant you patient and the feeling that

anything happens to you is for him

patrícia Masari arrives at Fulton Street

subway station in downtown Manhattan

it's a five-minute walk from here to our

office of the World Trade Center

she gets off at Fulton Street and then

walks up on the street level and it

walks to the building itself and then

goes up to the 98th clock

she loved the company she loved those

people she was with she makes friends

with anybody so it was just like it was

a life you know she would always come at

stores and I find it interesting when

she would get home from work when she

would tell me how a day was at work

[Music]

Patricia grabs her regular breakfast

probably a bagel and black cotton

tomorrow

at flight 11 clients to cruising

altitude preparations for the attack

begin

[Music]

ladies and gentlemen the captain has now

switched our tickets outside however we

do assign the wiggler not the weapons

smuggled on board by the terrorists

include knives possibly small domestic

tools with retractable blades no in this

box cutters

following standard procedures the flight

attendants would close curtain dividers

between the three classes of cabin

possibly obscuring any line of sight

between Arthur and the our show

with the attack just minutes away as I

may be directing the hijackers to get

ready physically and psychologically to

pass beyond the point of no return

bismillah r-rahman

MacLeish ignite shot must not discomfort

your animal during soccer remember the

words of Almighty God you were looking

to the battle before you engaged in it

and now you see it with your own two

eyes

at least one of the terrorists may have

other weapons including something that

looks like a bomb a black box with

yellow and red colored wire is the bomb

Maryam

or is it a hoax designed to ward off for

potential counter-attack by the

passengers and crew

[Music]

so one day came up a quarrel Greater

Boston Leonard good morning of American

11 with you taught me I wasn't goin i'ma

go verse 2 3 0 American 11 heavy buses

enter Roger climb and maintain flight

level two eight zero flight level two

eight zero

American 11 flight 11 continues decline

the pilots would still be wearing their

suit concepts in a noisy company

I think people need to understand that

sitting in the cockpit doing forward

extracting you're low you're at a

complete disadvantage to anyone coming

up behind you especially people coming

up behind you extremely determined to

you huh Margalo hemmings climb maintain

one level two Niner zero like the old

nine zero American 11

[Music]

instead a three six zero one five bucks

I don't want to sign one five seven

11 to traffic in this to cost 20 miles

love with them

dat was zero turn 11

Roger

confrontation began strike like

champions who do not want to go back to

this world shalt allahu akbar because

the strikes fear in the heart of the

non-believers

[Music]

the break above his neck but I could on

directivity FedEx b25 each contact

Boston Center one to five point five

seven on 25:57 thank you now let's go to

each other there we go

good day American 11 turned 20 degrees

right 20 right American pilots are

either killed instantly or remove from

effective control of the plane

at some point during the assault

flight attendant Amy Sweeney reports

being shown the apparent bomb by one of

the Hydra

[Music]

a mate or mustard gas is sprayed into

the forward passenger cabin shortly

after the close all five hijackers

barricade themselves inside the cockpit

no one else on the plane will see or

hear from them again passengers in first

and business class are evacuated back to

economy by the flight

American 11 heavy now climb maintain

flight level three five American eleven

climb maintain flight three five zero

American 11 Boston losing radio contact

with an aircraft is a rare event and is

usually the result of equipment failure

but the course of concern echo Romeo 7

Michael Lima how do you here

Roger Roger clear American 11 Boston

[Music]

right 11 now started to drink silently

of course on flight 11

Karen Martin Bobbie arrestor G are being

treated for their injuries in or near

the first-class galley they are likely

to have been the first victims of 9/11 I

think that the flight attendants that

were attacked first no questions about

it the hijackers decided to take action

they were going to implement speed

surprise and violence of action right

away they were going to make their point

as to who they are and why they're there

and so no one can mess with them

unfortunately for the passengers and

crew of flight 11 Daniel Lewin had been

stabbed by the hijacker seated directly

behind him

Lewin was the best-equipped of anyone on

the plane to try and repel the assault

but the ex Israeli commando is now

severely injured with a wound to the

throat

the passenger daniel 'when i think was

attacked for one of two reasons

I was economy was sitting right behind

him and he just could have been that

Daniel Lewin was right in reaching a

range of he won the terrorists that were

decided to use him as an example for the

other passengers or Daniel Lewin decided

to take action and intervene soon after

Boston air traffic control loses radio

contact with light eleven is transponder

switch no flight 11 is no longer

transmitting information about its

identity or altitude

all that remains the radar signatures

showing the aircraft location American

one one American dollar frequencies I

didn't hear me

the loss of transponder data is serious

but the controller would know from the

radar that the plane still appears to be

in flight this everything goes well

every one of you should add the other on

the shoulder and confidence

remind your brothers that this act is

for Almighty God or they should sing

songs to boost their morale as the pious

first generation is in the throes of

passage there's a man Raheem will be

also pilot now switched off the aircraft

is in the complete control of Atta and

the other four hijackings

[Music]

Patricia Masari arrives at the World

Trade Center title

when she reaches her office high up in

the North Tower she plans to carry out

the second pregnancy

after that she hopes she can catch up

with a heavy workload

American 456th resume normal speech

American eleven if you hear Boston

Center identical either acknowledge

American 11 American one one Boston the

flight attendants now organize

themselves into teams to deal with the

emergency on board and to get as much

information out to the ground that they

possibly can

they gather details from paperwork and

from each other about who exactly the

attackers were American 11 if you're

here Boston Center recontact Boston

Center on one to seven point eight two

that's American one to seven eight to

after all that's happened the flight

attendants make repeated attempts to

contact the cockpit that was going on

but the Mason the forward cabin makes it

difficult to breathe

and all intercom calls to the cockpit go

unanswered

Betty Ong attempts her first call to the

ground she dials American Airlines main

reservations number initially she'll be

plagued by what seems to be a poor

connection and a series of

misunderstandings

I remember doing the back on the cockpit

- after business class or third place

that we can't breathe I don't know I

think we'll get my breath

the assault was over so quickly that no

one is absolutely sure what has happened

inside the company

what what what see are you were there

was pretty you in with them well we just

left I so we're up in the air and we're

both good of LA or the Contras not worse

than their phone was ever worth while

he's getting in what's the number of

your feet are an emergency right now

okay we are okay you're deployed Center

and so you say you're deployed agender

hello what's the right dose excuse us I

can hear you sir what is your name

okay my name is saying all I'm number 3

on flight 11 okay when the content is

not answering their phone and they're

from any gap in business class and

there's we can't create their business

class a week that makes or something can

you describe the person that you could

someone is what in business well I'm

sitting in the back somebody's coming

back from business throughout her call

to the ground that is interrupted by

other attendants who seem to be acting

as a relay team sending constant updates

from further forward and

Amy Sweeney makes one more attempt to

contact the cockpit

ten minutes after storming the plane the

hijackers decided to time to talk to the

passenger but the wrong switch is key

and their announcement is broadcast to

the ground American 11 Boston you may be

one seven five Boston night center Roger

that American 11 protocol we have

something that they cry that you feel it

was anything Airport

initially the controllers don't hear the

phrase we have some plane and trying to

call me here Mac and Levin are you

trying to call

they immediately asked for a playback

the bull do take right you gotta make

some calls

Amani

Boston controllers notified their chain

of command that they believe flight 11

has been hijacked there are no reports

of anyone on the plane hearing the

hijackers transmission

Amy Sweeney heads towards one of the

backseat Ethel these require credit

cards it's possible that you borrows a

card from a nearby passenger there is no

record of a charge to Amy's or Betty's

credit card accounts

so American Airlines flight services

from Kappler it's Amy's sweetie

I was just in my office working I had

heard one of the ladies who was working

in the office say very loudly what what

a flight attendant has been stabbed

well American airline flight services

Logan its Amy Sweeney listen and look

very carefully among flight 11 the

airplane has been hijacked I have seen

number at that point I took the phone

and that Amy this is Michael Woodward

what's going on Michael

this plane is being hijacked after she

told me that the aircraft had been

hijacked she started to give me

information I have seek numbers for

three of the hijackers she had given me

the seat numbers that they were seated

99 G and 10 D and as I was writing down

the seat numbers my colleagues pulls up

that information in the computer system

a couple of who's sitting in that seat

and up came Mohammed Atta's reservation

would it be by now United Airlines

flight 175 is airborne

the five hijackers on board have yet to

make that

on flight 11 Betty Ong reveals that

despite the risks

cabin crew members have made at least

wallets had to gain physical entry to a

cockpit I think I have no one left there

or for something nobody will call the

top that was heavenly get inside Betty

and Amy Sweeney now worked closely

together to report the details of the

hijack to the ground Amy and Betty were

trying to relay information and so as I

was talking to her she would you know

ask Betty did you see that so early so

they were kind of working in tandem to

get the information out it's now clear

that while the hijackers are in control

of the cockpit the flight attendants are

in full control of the passenger cabins

I think the thing that you might have

been most impressed with with their

calmness that they were relaying

information as quickly and as thoroughly

as possible

I know as a crew member for American

Airlines that they were following

procedures to ensure a safe landing and

the safety of all the passengers on

board

until September 11th 2001 cabin crews

were trained in the event of a hijacking

to maintain calm among the passengers

the flight attendants use a cover story

that this is all just a medical

emergency

it's possible that the passengers

evacuated from first and business who

witnessed the attack go along with this

in order to prevent the spread of panic

Amy Sweeney tells Michael wouldwould

that the cabin crews efforts seem to be

working

wait which his say though was that

everybody in the coach cabin was very

calm they had no idea the folks in coach

that the aircraft was being hijacked by

people all right in the background there

wasn't screaming there wasn't it was

very calm and calm meaning there wasn't

a commotion there wasn't noise I mean

obviously she was concerned until now

flight 11 has been drifting on a

northwesterly path for the hijackers now

execute a dangerously sharp 100 degree

left turn

the plane is now heading south

erratically following the course of the

Hudson River which leads straight to New

York City

the transmission is picked up not just

by air traffic controllers but by United

175 which will be hijacked in six

minutes having done a second pregnancy

test

Patricia Masari calls her husband with

the news that it's positive she's

excited hi

but also a little nervous yeah I did and

she always called when I was home on my

day off to let me know that she was at

work so you know around 8:40 the first

words out of my mouth was a usual self

which I kind of felt better about she

was questioning me what are we going to

do about this she wanted to make sure

that this is real because she didn't

believe it it's just overwhelming you

know to her an overwhelming to me

we're making another sharp trip all the

way onto our side light 11 has made

another dangerous course change possibly

as a result of the hijackers

inexperience as pilots Boston air

traffic controllers radio United 175 to

ask if they see flight 11 you have

traffic look at your 12 to 1 o'clock

about and miles southbound you can see

an American 77 on their feet

assume the permit we have is that about

twenty twenty-nine twenty-eight thousand

one five five nine thirty degrees right

we can go into the truck

Boston controllers now break official

protocol and try to make direct calls to

the military hi boss maternity Mia we

have a problem here we have a hijacked

aircraft headed towards New York and we

need to get the someone's its members

let's explore there's something up this

episode this is this real world or

exercise now there's not excitement it

will be another nine minutes before

fighters are scrambled

on this cloudless morning its wind

towers will now be clearly inside Betty

Ong and Amy Sweeney both report to the

ground that the aircraft is being thrown

around violently

the hijackers execute yet another

terrifying maneuvers steep and burly

controls guys

right

for making him rapid success she was now

starting to get scared on for flight

attendants to use those terms rapid it

means it's quick it's fast something's

going on

you know weird there used to you know

tons of turbulence and you know bumpy

flights and all of that but um she was

really really nervous at this point

flight 11 has just passed into the

airspace of New York traffic controllers

United 175 now report the mysterious

radio transmission it picked up earlier

New York's next 175 heavy that it was 35

will had bigger way to go to your center

and here a suspicious transmission on a

departure and applause now when keys the

mic and said everyone is dangerous okay

I'll pass that along and cut out change

the 93 line United 175 just came on a

frequency and he said he heard a

suspicious transmission when they were

even brought everybody stay in your

teeth that's what he heard as a

suspicious transmission just to let you

know this is the last voice transmission

from United 175 the controller's

attention however is firmly fixed on the

hijacked flight 11 center where she

completely relation to five agency now

he's also about nine o'clock at about 20

miles looks like he's heading southbound

but there's no transponder no nothing no

one's talking talking

in Manhattan the rush-hour is reaching

its peak over a million commuter cars

are heading over the bridges and through

the tunnels into an island just 13 miles

long if you see the enemy as strong

remember the groups that have formed the

coalition defied the Prophet there were

10,000 but remember how God gave victory

to his faithful servant flight 11 is now

heading south of the Manhattan itself

the aircraft's earth speed has increased

dramatically since the guy

when the zero hour approaches

wholeheartedly welcome death for the

sake of God always be remembering God

either end your life was saying seconds

before the target for major last words

it is no god but God Muhammad is His

Messenger so we will all meet in the

highest heaven hallo what's happening

all of a sudden she said you know what's

going on what's happening I don't know

she was talking to Betty or if she was

just verbalizing it here plans also slim

I asked her can you look out the window

this was right near the end of our

conversation she said about icy water I

see I see we're flying low we're flying

way too low

I see buildings I see lots of buildings

I see the water

thank you the building

for lo we're far too low

so what do we do I don't know

[Music]

what's going on very many constantly

ready hey there teddy

I think we might've lost the crash of

flight 11 started a chain of events that

still dominates today's world

and the convulsions that followed the

Karman resourceful actions of flight

Elevens crew have not been recognized

but in a very real sense it was they who

began the fight back against a new and

appalling in town

[Music]

what my wife and Betty young and the

rest of the crew did that day is is

unbelievable when they talk about heroes

a day there were also heroes in the air

and those heroes what were flight

attendants I hope people realize that

flight attendants are just not someone

that throws a crappy meal in your lap

because it goes well well beyond that

dealing with the personal loss I just

don't even know how to describe that

John and I were married for almost 18

years and we have three children home

life together and all of a sudden the

world is to completely change you know

what's still lucky enough to be here and

enjoy life and if anything want to reach

out and grab it even more and try to

take hold of that piece of it with

John's never going to be entitled to

have you know I don't feel that fair for

my life for the people that day you know

you're supposed aisle

and be married for me it was we were

supposed to have a child and then the

hobby things can change and it did for

me personally and I know one day I will

see her again that's the only company

thing

[Music]

you