Original subtitles

A NETFLIX SERIES

[engine revs]

Víctor Pizarro, attorney, they're waiting for me.

-[guard] Okay, you go on through. -[Pizarro] Thanks.

-Cecilia. -Hello.

The first 48 hours in a kidnapping case are essential.

If no calls or contacts are made, we have urgent need for another theory.

I see.

I…

[grunts]

Do you know the man who lives across from us?

Uh, no.

[woman 1] Five million.

That is what he thinks Vero's life is worth.

My other son-in-law offered more money, but he said no.

The most curious thing is that it's a limited-time offer

that ends on August 11th.

Have you ever in your life heard of something like this?

No.

We need information from my sister, that's the point.

The first time he came to the country, to my house,

total silence the whole day.

We herd the girls off to the kitchen, and when we got back there,

he was gone.

And, for some reason, I dunno why…

[inhales] …I thought of the dairy barn.

He was there.

He was sucking the teat of one of our cows.

That's neither here nor there, Mama.

We need you to sign this, please.

Here.

You think this is gonna help us find her?

Yes, it will.

And I promise

that we're putting the whole country on your daughter's case.

Here.

[woman sings hauntingly]

And…

[reporter 1] The Department of Investigation, friends…

Everyone has committed to this enigmatic case.

So it's difficult to understand, especially for her daughters.

The door of the residence located in a gated community…

Seven in the morning, and they're already talking rubbish.

Honey, uh…

I've gotta by work first,

and then I'll get the groceries.

[reporter 1] The missing woman's mother suspects perhaps she had fallen

into a bad crowd of local valet companies…

What?

I don't think that it's such a good idea to take the girls to school.

The place is crawling with media vultures.

Well, I happen to agree with you, but

Mario is the father.

If he's convinced the girls should return to school, that's that.

[Ceci breathes deeply]

At least for now, all right?

Okay?

-Ciao. [kisses] -Ciao.

If you don't wanna go to school, don't go, then.

[door opens]

They're not forcing you to go.

You can stay here,

playing… playing hide-and-seek.

[phone rings]

[ringing continues]

Hello?

[mysterious music plays]

No.

I have no idea.

[beeps]

Journalists.

I'm off to school.

Copy that. I hope you have a good one.

[mysterious music continues]

[door closes]

-[engine starts] -Okay.

["Trenza" by Camila Moreno plays]

Are you listening to the song she's singing?

[Emi giggles] Uh-huh.

[Kari] Look.

-You want these? -Wow, yeah!

Move! Get out of the way!

-[indistinct commotion] -Watch out!

-[horn honks] -Psycho.

[Emi] All these people!

[Emi giggles]

[Emi laughs]

-["Trenza" continues] -[Kari sighs]

Here we are.

[song fades out]

Here you go.

-[bell rings] -And this is very important, okay?

Mwah!

Have a nice day. Off you go.

[Emi giggles]

Sir, do remember that we were supposed to collect a sample of saliva?

Yeah.

Has it gotta be now?

Tsk. I've got my boys out there and everything's ready, Don Mario.

[Mario] Yes, I understand,

but right now I'm in a meeting with my lawyer.

Yes, precisely. I was telling Mario

how important it is that we organize well

in order to… to gauge where best to invest our energies.

Because, well, after so many days

of an investigation providing no results…

Well, you understand.

Um, what about scheduling a better day?

It's too bad,

but they came way out here for no reason.

Yeah.

Reschedule we will, Don Mario.

Okay. I hope you don't act too confused

with the psychologist arriving from Santiago.

What psychologist?

Ah, come on. Do I need to repeat it?

[sucks teeth] Don't worry, Inspector.

We can always reschedule.

Whatever you want, no problem.

Hmm?

-[Toledo] Sure. -The thing is,

here on out, for anything that happens or is required,

you must go through me. Okay?

Is that clear?

Excuse me.

You're Mrs., um… Cecilia Montes, correct?

Yes, I am.

I'll be taking a small blood sample, all right. If I may.

[band stretches]

[quiet music plays]

I pray they find your sister quickly.

Thanks.

[quiet music continues]

MISSING 5,000,000 REWARD

-Hey, Nelson. -Why are you here?

I'm the lawyer for the family.

Do you have something to declare?

-I sure have. -Come on. He's about to make a statement.

[clears throat]

[sniffs, clears throat]

Over here! Please!

[Pizarro] Hello, uh… my name is Víctor Pizarro,

I represent the Montes family.

Oop!

-[boy] Hey, mister. -[laughs] What's up?

Hey, mister, you spare a few coins?

Eh, no. No, sorry.

Just spot me and I'll give it back to you. It's no big deal.

I said no, all right? Gimme a break. Go hit the books, dude.

What a cheap-ass.

[scoffs]

-How you doin'? -[Joaquín] Hi there.

[teacher] He didn't mention what you said about the pain in his molar at all.

-No? -[teacher] No.

[scoffs] Kids these days.

They tell you nothing.

They clam up. But last night was terrible. So much pain he couldn't sleep.

Oh, okay.

Uh, yeah.

[Pizarro] Didn't sleep a wink.

Fortunately, I'm here to pick him up

'cause I got an urgent appointment with the dentist.

-You did? -Oh, perfect.

[Pizarro] You won't be in pain anymore.

-Mm-hmm. -Yeah. Okay, well, I'm off. Thanks a lot.

You must drop by the inspector to sign the authorization.

Oh, of course. Yeah.

How's it goin' with this animal?

[teacher] He needs to put in more effort.

More discipline, I say. [laughs]

-All right, bye-bye. -Bye, thanks.

-[Joaquín] See you, professor. -Come on. Seba!

Put away that ball, young man.

Go to your class.

It's time to study.

[chuckles]

What are you doin'?

And not one word to your mother. Come on.

-Just come on. -Okay, but what's up?

[Braulio] Hey, Carlitos.

-Hello! -How's it goin'?

[Margarita] Hey, hi.

[Carlitos] Come in!

Hey, Juaco. What's up? Didn't think the team was complete.

-What's up, dude? -You know what? I could feel it.

-Yeah? -Yeah.

Margarita, Margarita.

-Okay. -If you would.

So, this is what's happening. Hey, hey, look!

My name is Víctor Pizarro, I represent the Montes family.

In the interests of the family,

I'm speeding up all aspects of this investigation,

and my team and I are doing the best we can.

We're very concerned about the slow progress up till now,

and I speak on behalf of the Montes family when I say

that it is not yet possible to discard any theory

about the disappearance of Señora Verónica.

-I'm hoping the… -Apparently, TV does make you look fatter.

[Pizarro] …the delicacy of the moment.

The family will not refer to any specific detail

of the investigation or any theory for the moment.

I just wanna reiterate that we will get to the bottom of all this.

Hey!

Now I have a famous customer.

The official lawyer.

Congratulations! About time too.

So, we just keep working on the case, right?

Yeah. And since we now have access to the investigation files,

I am in possession of the phone log

of the inner circle.

Oh!

Isn't that crap a job for the pigs?

Hey, pigs? Show more respect.

-Term is "fuckin' pigs." -[chuckles]

Not to mention how damn slow these piggies are,

we're better off doing the work ourselves.

Hmm. That's what you told me the other day, right?

-[Joaquín] Yeah. -Okay.

Results.

Gotta get results.

[phone rings]

[Toledo] Mr. Mayor, if I may…

We have all of our agents, uh, working on the case.

We've tapped all their telephones

and so when they call back--

And if they don't ever call back? Hmm?

What do you do?

Do you understand the gravity of the situation?

Can you explain how all intel gets revealed?

I pick up more from the morning news than from you.

And then there's this…

"Then a woman's voice told me, 'I'll put you through.'"

"Then a man's voice said,

'If you want to see your wife alive again…'"

What is this?

A statement made by the husband.

It's from the first day she went missing.

Yes, but it's not in the report, the initial one.

Who is that woman?

[tense music plays]

Well, I guess It was someone--

Oh, now, don't you worry.

We're sure to find her.

[indistinct conversation]

[whispers] My phone's been ringing for a week. Unbelievable.

But I told you, right?

Yeah. I-- I told you.

Anyway, like,

like I said,

when I spoke, I could also hear myself,

I could hear my own voice.

Ever heard how dumb it is to hear your own voice?

Actually, it sounds dumb most of the time. Did you know that?

[chuckles] Oh yeah, real funny.

Anyway, I told my dad,

and he went to complain 'cause he's the one shelling out, right?

Hmm.

What'd they say?

That because of your mother,

all our phones were tapped.

-Seriously? -Believe that?

-Fuck yeah! -You know that?

[priest] …watch over us during our illnesses,

in order to give us strength.

[students] Dearest, oh Lord, we pray thee.

We also pray you, oh Lord,

to aid us in the search for a mother from our community.

The fuck you lookin' at?

[priest] …and give them the strength to find her.

[Martín] Hey, don't worry.

GAS STATION

[Braulio] Are you sure he's the lover?

Are you sure it's him?

I am.

[Braulio scoffs] Okay.

-Here's for the gas. -Help yourself.

-The pump on the right. -Got it.

-The other one's empty. -Mr. Julio Maturana?

Yes?

Who are you?

I'm the Montes family's lawyer.

Do you have a minute?

CALLS

He spoke seven times with Verónica this last month.

-Hmm. -And the last time was?

The 17th.

Two weeks before she disappeared.

-She must be telling him, then. -[Nora] Mm-hmm.

[Maturana] This way, please.

I already told you, we haven't been in touch for a long time.

I don't know anything. If I did, I would tell the police.

I really don't give a damn if you're cheating on your wife.

Or lying to the press. It's not my problem.

But those assholes are gonna keep coming after you.

You know why?

Because that's what sells, but it doesn't help to find people.

Things are bad.

Yeah.

I get it.

But it doesn't compare to the suffering of this family.

Are you familiar with what's known as a "call log"?

[intriguing music plays]

Any phone call that anyone has ever made is listed on there.

We have no idea what the people said, but we do know they made contact.

Calls that last five seconds, missed calls.

Not exactly a conversation, but we do know what it means.

"Call me please. I wanna see you."

You can't jump to conclusions just by looking at a call log.

I'm not interested in conclusions.

I wanna locate Verónica Montes. You gonna help me or not?

-Will you help me or will you not? -We were still in contact.

Um, I would usually ask her about her family,

she would ask about mine.

But that's all I know about them.

The husband know about it?

Did he threaten you?

No.

And to her? Was he violent? Did he beat her? Follow her?

No. No, never.

But every time he cheated on her,

she took it pretty hard.

So, he sure wasn't about to complain about us.

The last time you saw her, did you notice anything strange about her?

Anything abnormal?

Once again, I've told you everything I know.

[intriguing music continues]

You done?

So, where we at?

Eh, he's stressed out by the morning shows.

Denies it all.

But why? Nobody's seen his face or knows his name yet.

Just wait till tomorrow.

He say something else?

I think we're wrong about the jealousy motive.

He, uh… The husband knew about it.

This was never really a problem for him.

Never. And he added that Medina also was seeing someone else.

-Ah, shit. -Shit.

They're sure as hell gonna chew him up now.

What we need is a psychological profile of Medina.

The mother-in-law and her story

and what's coming up…

Don't you think there's something kinda wrong here?

[Nora] Yeah.

-Yeah. -Okay.

I'll get back to my log.

[mysterious music plays]

The man came in and asked for a booth.

I told him to take number four.

He got right into it, started talking shit about everyone,

swearing like that.

And the woman?

[mysterious music continues]

Uh, the woman?

The woman that went into the booth with him to make the call.

Describe her!

Wait, but there was no woman with him.

[Toledo] What do you mean there was no woman?

Are you aware of the fact that

you can go to prison for lying to me?

But there was no woman with him.

No women work here?

I work here alone.

The boss comes in as well sometimes, you know.

[mysterious music continues]

[mysterious music fades]

[Nora] Look.

This is the first call Medina made

to Señora Verónica on this day.

See?

7:48 in the morning.

Yeah.

He called her to say goodbye

and asked her to watch a TV series together.

-Hmm. -That's his word.

His word, of course.

You know how many times he called her

on that same day

after 7:48 in the morning?

-[Braulio] Nope, tell us. -When the lady had gone missing…

[Braulio] Mm-hmm?

…when she doesn't get her girl at school, and there's no trace of her, right?

[Braulio] Yeah?

Not even once.

And the day after, you know how many times he called her?

Zero.

Zero!

And the day after that?

-Zero. -[Braulio] Huh.

Could be that on the first day he was nervous.

-Oh bullshit, no! -Okay, but three days is weird.

-It's totally fucked up is what it is. -Mm-hmm.

[mysterious piano music plays]

When you've got a person who you know is missing,

when you're looking for someone, what is the first thing you do then?

What's the first thing you start with?

-You make a phone call. -Exactly.

[mysterious piano music continues]

In what scenario do you not make a phone call?

[mysterious piano music continues]

When you're sure they won't be answering.

When you are sure that they won't be answering.

[mysterious piano music continues]

[mysterious piano music fades]

-Óscar! -Holy shit, you scared me!

I'm sorry.

Fuck!

How are you?

Busy is how.

What are you doing here?

The thing is, uh,

I am now representing the Montes family.

Yeah, yeah, I saw it on TV.

I need to talk to you

because I have new information regarding the case.

[Óscar sighs]

[car beeps]

The husband's involved.

Any proof of this?

Working on it.

[sighs]

You can place him at the time of the kidnapping?

Do you have recordings?

Listen, Pizarro,

whims don't justify accusations.

It because the asshole lives in Altos del Lago?

Is that why he can't be touched?

You have no idea what you're doing, Victor.

I'm sorry. Please. I'm very sorry.

The only thing I'm asking you, please, is to review the records.

-What's there to lose? -Just time.

If I may?

Now excuse me.

[car starts]

[rhythmic music plays]

[Nora] The thing is… The thing is he said… Let's see.

He says, "My daughter called me back…

on her way between the school and the house."

[rhythmic music continues]

It's not listed!

There's no record of this call. It's not listed.

[rhythmic music continues]

[mobile buzzes]

[buzzing continues]

Jimena.

Ah, Víctor.

Víctor.

Víctor, listen to me, listen to me.

Uh, Medina is making up a phone call.

He what?

Yes, his daughter Karen, never called him back, like he said,

on her way from the school to Altos del Lago.

She didn't call him back.

He was aware that something was happening at this house,

and he let her go there anyway.

[mysterious piano music plays]

[mysterious piano music fades]

See you in a while.

Yep.

-[Pizarro] Afternoon, ma'am. -[woman 1] And you?

You gonna stand out there like a stray dog?

Come on.

Can you imagine?

All those policemen right out front,

patiently waiting to do whatever they're told.

[Pizarro] Hmm.

[woman 1] How will we ever find Vero like that?

Push 'em all in a big toilet and flush, I say.

[Braulio] Thing is those guys don't understand that sometimes

you gotta use another kind of intelligence.

Braulio…

-I'll stay here. -Yeah.

Bye. Excuse me.

This is delicious!

[Ceci] Are you telling me that

he never tried to get in touch with my sister? Not even once?

Not once.

[Ceci scoffs]

Well, but those…

Those logs could be mistaken.

Who knows? Maybe he did call, and it just wasn't registered.

No. No, no, no, no.

A number is there and it's registered.

The man's always been kind of…

strange, but actually harming my sister--

Señora Cecilia, I understand you.

I really do, but I suggest that we not dismiss any theory yet.

I think it'd be a good thing

if you shared your version with the press now.

-With the press? -Yeah.

Huh. I don't know.

Just this morning, they were telling outright lies about my sister.

They even started babbling about her private life.

They babble, and they'll keep on babbling 'cause that's the way they do.

But it's always best that what people are saying

be based on information from the family itself.

I can give you the phone log to look over,

that is whenever you feel up to it, if you want.

Thank you.

There is another thing that I would like to ask of you.

You'd have to do it yourself, though,

because I could certainly never oblige you.

And what's that?

We would like you to ask your oldest niece--

-Karen? -Yeah.

On her way home from school,

did she or did she not call her father?

It's probably useless, but it'd be good to know.

If you were in my place?

Eh, honestly,

I don't know.

Probably I would do the same as you.

Okay.

If there's anything you need, just call.

Thanks.

[light guitar music plays]

[Verónica] Kari, put her on your shoulders.

I can't do that anymore.

She's so big now.

-[Kari] Me? -[Verónica] Yeah.

[Kari] There you go!

Hey, hey!

[Emi] Here we go. Can we just wrap around a branch?

Don't move, Kari, 'cause now I'm almost finished.

This.

[Verónica] This is… This is Kari's.

I'm gonna teach you how to swim.

This year we have to teach her how to swim, okay?

It's okay!

-We'll keep trying. -[Verónica] Come here.

[light guitar music continues]

-I got you now! -[Kari] No!

It's the wind that causes this, see?

The Puelche.

The Puelche are messages that people from the East

send in the wind.

Now we're gonna send some messages too, okay?

-Okay. -You want to?

Uh-huh.

[light guitar music continues]

You'll swim like a fish. You'll see.

[light guitar music fades out]

[woman 1] There.

That's so that we may have our good Lord's protection.

And to help us in our search

for your mother.

Hmm?

You can take it off if you want. It's okay.

How come you saw a lawyer?

He talked to Emi?

No, he…

He's not my lawyer.

He's everyone's lawyer,

and he's working with the police.

But that's what my dad is trying to do.

Kari, do you remember exactly what happened that day?

More or less.

[suspenseful music plays]

For example, what time did you got home?

Who knows? Around two.

I'm not really sure.

[suspenseful music continues]

And, uh…

on your way home,

did you call your father?

Did you two talk?

[suspenseful music continues]

No.

[beeps]

No, my battery died.

Why?

Kari,

I wanna understand.

Daddy says he's thinking about taking Emi away.

When?

Couldn't say.

[thunder rumbling]

[thunder continues]

[somber music plays]

[breathes heavily]

[sobs]

[inhales sharply]

[cries]

[announcer 1] At Lake Llanquihue, the searches for Puerto Varas

have found nothing confirmed.

The only thing certain is that the city is in the grip of a mystery.

[man 1] There's a general concern here that unites the entire local community.

SEARCH CONTINUES WITH NO RESULTS

[woman 2] It's really horrible because nothing like this ever happens here.

[man 2] They brought in heavy equipment.

[announcer 2] For having filed a lawsuit against those presumed responsible

for this act, the accusers have themselves

been classified as subject to investigation.

14 DAYS

[Sofi] "Phone records implicate the family of Verónica Montes."

"A few hours ago, police received an anonymous letter

containing relevant information on the case."

Let me see.

Did you know about this anonymous letter?

No. No.

Yeah, okay, never mind. Let's read something else.

No, it's okay. I just don't get this letter thing.

Mom told me she'd been meaning to leave him for a while.

All moms say the same thing.

Seems like she was messing around with other dudes.

-She was seen with other guys. -What did you say?

-[student] Nothing. -What'd you say? I heard you.

What is it? Say it to my face.

-What did you say? -Nothing, chill out.

I heard you, you coward. I'm right here. Say it to my face.

It's all just lies. Come on.

What lies, asshole, huh?

Huh? Say it to my face!

[indistinct commotion]

Why don't you get the fuck outta my life!

-What the hell's going on? -[commotion intensifies]

[Sofi] Don't touch her!

[clamoring]

Stop it! The hell's going on here?

[breathing heavily]

What just happened is not right, okay?

But,

lamentably, it's just not…

not possible to control the things people say or do.

Look, if you'd like,

I can make a phone call and have someone pick you up.

Or, if you want, we can see about ending the semester earlier.

It's not that! I don't need that! I don't need special treatment!

I need them to stop talking about my family! That's what I need!

It's just that we're all worried.

All worried about making shit up?

Why are the mothers who said they were her friends making up things like that?

She doesn't deserve it at all.

I couldn't stand it when she'd come into my room.

[Kari sobs]

But all I want now

is to see her.

[announcer 2] Intimate details recently come to light

about the family have hit hard

in the latest news regarding the Montes case.

Oh!

[weeps]

[somber music plays]

Thank you.

[somber music fades]

[Pizarro] No, wait.

Listen. Please, please. If we could just calm down here.

The family is about to make a statement. Silence!

Please, please.

Silence.

[tense music plays]

[Ceci] Well, it's been 15 days since Verónica went missing.

And nothing new has come to light in the investigation.

Even though we have requested that everything be investigated thoroughly,

down to the smallest detail in the aim of discovering

exactly what it is that is happening here.

What's more, we'd like to say

that there has been an affront to the honor of my sister,

the lies and speculation.

And, as a family, we require…

We ask for your respect and consideration

in this moment of difficulty and pain.

My mother would also like to say a few words.

[tense music continues]

[woman 1] We have cooperated

with this investigation from the very start.

We've even provided samples of our blood without hesitation.

Do you know why?

Because we have nothing to hide.

MONTES FAMILY QUESTIONS ACTION BY POLICE

5,000,000 REWARD

-[reporter 2] Thank you very much. -[Pizarro] That's all for now. Thank you.

That's it. Thank you very much.

Thank you. So long.

[tense music ends]

[light piano music plays]

Bye-bye, sweetheart.

Take good care of yourself.

I love you so much.

So do I.

Okay, come on, Emi.

-Hurry. -Bye, Aunt Ceci.

Bye-bye.

[light piano music continues]

[Kari] Okay, let's go. Look who's here.

[light piano music continues]

[Mario] I'll never get tired of seeing you.

[Mario] How many times do I have to tell you?

-[officer 1] No, but it was freezing! -[Mario] What language am I speaking?

Am I speaking Chinese?

-No. -[Mario] Don't stick any more logs in!

-No. I get it. I'm sorry. -[Mario] How many logs did you put in?

-[officer 1] A couple of sticks. -[Kari] What happened?

[Mario] This clown thinks this house is a sauna.

He's been stuffing the chimney for days.

Sorry, it was cold. It won't happen again.

-Get out of my house, please. -Daddy, relax, it's freezing in here.

[Mario] I'm telling you to get out of my house, please.

[Kari] Dad, come on! It's freezing in here.

[officer 1] I've got orders from my chief to stay here. Call him.

The last time I'm telling you, get outta my house, for Christ's sake.

Get outta here!

Get outta here!

Do I need to draw you a picture?

[tense music plays]

[door closes]

[Mario breathes deeply]

Are you okay?

They say anything to you?

[Mario] No.

Kari…

It'd be best that you enjoy the vacation,

so that you can go to Santiago with your sister, okay?

Just like your mother wanted. And have fun and enjoy the trip. And…

Hanging around here isn't good for you,

seeing all this stuff that's going on.

-Least of all for Emi. -No!

No, no, no! I wanna stay here with you.

I don't care what's going on!

No, honey, it's…

Listen to me, please.

Hear me out. I need you to help me. Do you understand me?

I really need help, especially with your sister.

[Kari sighs]

Now go to bed. Get some rest.

[tense music continues]

[sighs]

There you go.

There.

Sleep now.

[Mario] Didn't we agree to the plan?

Well, then you should've spoken to him.

[Kari coughs]

[tense music fades]

-[Emi] Mm… -Ah… [kisses]

That's all, Pedro.

[Mario] Have a good time. Okay?

Everything's just fine.

Grandma will take care of you.

-[Emi] Okay. -Go on. Get out there.

'Kay.

It'll be okay.

-Lemme know. -I promise, I will.

-Yeah. -Hmm.

-Keep me posted, okay? -Don't worry. I will.

-Your seat belt. -Sure, thanks.

Thank you, Pedro.

Be seeing you.

Bye-bye.

Emi, sit back.

[Emi] I'll miss Daddy.

Hi there.

[officer 2] Hello.

Uh, Chief Toledo?

[officer 2] Just a minute.

-[Asenjo] Hello. -Hello.

-[Asenjo] Follow me, please. -Certainly.

[suspenseful music plays]

-[Asenjo] Chief? -[Toledo] Yeah?

[Asenjo] Excuse me.

[Mario] I've thought about this a lot

and I asked myself, "What's the most valuable thing we have?"

[suspenseful music continues]

Well, the most valuable thing we have are people.

In my case, my girls.

My girls are my treasure.

Yesterday, something went click.

I began to piece it together.

The voice of the lady on the phone.

Let's say they did something to Vero.

They?

Who?

Good afternoon, ma'am.

What happened?

Um…

We have to, uh… ask you to, uh, make another statement.

I did so. Twice.

Yes, but in this case…

Uh…

Well, the suspect is you.

[woman sings in Spanish]

No animal was harmed during this series.

Inspired by true events. Fictionalized events, characters, and dialogue.