1 00:00:04,480 --> 00:00:06,335 Come here. Look at this! That's a bottle of piss. 2 00:00:06,360 --> 00:00:08,615 That's a bottle of piss. Piss! 3 00:00:08,640 --> 00:00:11,215 That's the Amazon fulfilment centre. 4 00:00:11,240 --> 00:00:13,135 We've been here for, what, two or three minutes? 5 00:00:13,160 --> 00:00:14,975 And we've got seven bottles of piss. 6 00:00:15,000 --> 00:00:17,335 That's definitely p... This one, I'm not so sure about. 7 00:00:17,360 --> 00:00:19,655 Like, this... This looks like it could just be apple... 8 00:00:19,680 --> 00:00:21,935 Yeah, it's apple juice. Look. 9 00:00:29,520 --> 00:00:30,855 Yeah, it's piss. 10 00:00:40,800 --> 00:00:43,775 Amazon. They're the world's biggest online retailer. 11 00:00:43,800 --> 00:00:46,135 Their founder is one of the richest men on the planet, 12 00:00:46,160 --> 00:00:48,535 and they're such a big part of our day-to-day lives now. 13 00:00:48,560 --> 00:00:51,735 I mean, I used to use Amazon all the time. 14 00:00:51,760 --> 00:00:53,575 I kept on hearing these stories about Amazon 15 00:00:53,600 --> 00:00:55,335 not being a great place to work. 16 00:00:57,080 --> 00:01:01,455 Amazon patented cages for staff to work in in 2016. 17 00:01:01,480 --> 00:01:03,775 I've even heard stories about people being disciplined 18 00:01:03,800 --> 00:01:05,415 for having heart attacks at work. 19 00:01:05,440 --> 00:01:09,255 It seems like people think Amazon are getting away with quite a lot, 20 00:01:09,280 --> 00:01:11,575 and I'm an expert in that field. 21 00:01:11,600 --> 00:01:14,255 See, my name's Oobah Butler, and I've made a career out of 22 00:01:14,280 --> 00:01:15,575 getting away with stuff. 23 00:01:15,600 --> 00:01:18,455 I made my garden shed into the number-one rated restaurant 24 00:01:18,480 --> 00:01:20,255 on TripAdvisor in London. 25 00:01:20,280 --> 00:01:22,615 I faked my way to the top of Paris Fashion Week. 26 00:01:22,640 --> 00:01:27,015 And for my next heist, I'm setting my sights on Amazon. 27 00:01:27,040 --> 00:01:30,015 Amazon have been taking the piss for too long now, 28 00:01:30,040 --> 00:01:32,335 and it's about time someone did something. 29 00:01:32,360 --> 00:01:35,415 So to do this, I needed a team. 30 00:01:35,440 --> 00:01:37,895 Yeah... Take on Amazon? Yeah. 31 00:01:37,920 --> 00:01:39,695 Take on Amazon and try and... 32 00:01:41,320 --> 00:01:43,135 ...change them, basically. Right. 33 00:01:43,160 --> 00:01:45,695 You are a lawyer? I am. OK. 34 00:01:48,680 --> 00:01:51,295 I think I might be... I might be in trouble. 35 00:01:51,320 --> 00:01:53,095 What did you do, then? 36 00:01:53,120 --> 00:01:55,455 I don't know. I don't know the law. 37 00:01:55,480 --> 00:01:58,055 Yeah, I don't know. Maybe I should just start... 38 00:01:58,080 --> 00:01:59,575 Yeah. 39 00:01:59,600 --> 00:02:00,815 Start telling you. 40 00:02:02,400 --> 00:02:05,655 For a while now, a struggle has been brewing between Amazon and sections 41 00:02:05,680 --> 00:02:09,655 of its workforce, and it was all coming to a head here - 42 00:02:09,680 --> 00:02:10,935 Coventry. 43 00:02:10,960 --> 00:02:13,615 Something historic was about to go down. 44 00:02:13,640 --> 00:02:15,495 Amazon warehouse. 45 00:02:15,520 --> 00:02:18,655 Today is, like, the first ever, like, walk-out 46 00:02:18,680 --> 00:02:21,135 in UK history of Amazon staff. 47 00:02:21,160 --> 00:02:22,975 So we're heading, but we're going... 48 00:02:23,000 --> 00:02:24,975 We're going incognito. 49 00:02:25,000 --> 00:02:26,855 Does that cover my hair up? 50 00:02:26,880 --> 00:02:29,175 It's a bit Jamiroquai-y. 51 00:02:29,200 --> 00:02:31,935 The workers at Amazon Coventry are trying to organise 52 00:02:31,960 --> 00:02:33,535 for better working conditions. 53 00:02:33,560 --> 00:02:37,015 Only one Amazon warehouse on the planet has ever succeeded 54 00:02:37,040 --> 00:02:39,695 in forming a union, so I wanted to find out 55 00:02:39,720 --> 00:02:42,975 what makes going up against Amazon such a challenge 56 00:02:43,000 --> 00:02:46,255 and what was really going on behind closed doors. 57 00:02:46,280 --> 00:02:49,575 Does anyone want to talk to the... You'd like to? 58 00:02:49,600 --> 00:02:52,135 No. No? And you don't want to either? 59 00:02:54,840 --> 00:02:55,815 OK. 60 00:03:00,280 --> 00:03:01,815 Yeah, appreciate that. 61 00:03:17,520 --> 00:03:20,095 I kind of got the sense that Amazon's workers were worried 62 00:03:20,120 --> 00:03:23,855 what would happen to them if they spoke out about what was going on. 63 00:03:23,880 --> 00:03:25,495 Amazon have reacted pretty badly 64 00:03:25,520 --> 00:03:28,055 to workers trying to form unions in the past. 65 00:03:28,080 --> 00:03:30,415 They were even issued a cease and desist for retaliating 66 00:03:30,440 --> 00:03:34,135 against the only currently established Amazon union in America, 67 00:03:34,160 --> 00:03:37,615 so that is what Coventry's workers are up against. 68 00:03:37,640 --> 00:03:40,495 They might not want to recognise unions. 69 00:03:40,520 --> 00:03:43,855 Hi! We're here and we're staying here. 70 00:03:43,880 --> 00:03:46,895 People feel scared to speak up? 71 00:03:46,920 --> 00:03:49,615 That's abundantly clear. Yeah, they are scared. 72 00:03:49,640 --> 00:03:52,815 They don't want to lose their job. They've seen people come and go. 73 00:03:52,840 --> 00:03:55,175 So if Amazon's workers can't talk to me 74 00:03:55,200 --> 00:03:56,935 about what's actually going on inside, 75 00:03:56,960 --> 00:04:00,135 then I need to find another way to see if Amazon's workers 76 00:04:00,160 --> 00:04:01,655 are being mistreated. 77 00:04:01,680 --> 00:04:05,055 I'm going to get inside Amazon. 78 00:04:05,080 --> 00:04:08,815 Coventry Fulfilment Centre, BHX4. 79 00:04:08,840 --> 00:04:12,895 My own personal Fort Knox - and I want in. 80 00:04:12,920 --> 00:04:15,255 It's hard to even get close to this place. 81 00:04:15,280 --> 00:04:17,095 You can't just walk up and have a look. 82 00:04:24,080 --> 00:04:26,575 The whole place is surrounded by this perimeter fence, 83 00:04:26,600 --> 00:04:30,295 constantly patrolled by guards at all hours. 84 00:04:30,320 --> 00:04:32,975 Get past them and you'll get to a set of gates that can only 85 00:04:33,000 --> 00:04:36,415 be accessed by employees with a very special type of card... 86 00:04:36,440 --> 00:04:39,735 ...or maybe the subtle art of persuasion. 87 00:04:39,760 --> 00:04:42,895 Er, I was just really wanting to come and have a look in the centre. 88 00:04:42,920 --> 00:04:45,695 You know, I've got an offer that... should be nice. 89 00:04:45,720 --> 00:04:47,775 Just weren't interested. 90 00:04:47,800 --> 00:04:50,895 Right, so if you can't get through, then what about going over? 91 00:04:50,920 --> 00:04:54,855 Attach yourself to a drone, zip right over the gate. 92 00:04:56,920 --> 00:04:59,175 Oh. 93 00:04:59,200 --> 00:05:00,415 Yeah, it didn't... OK. 94 00:05:00,440 --> 00:05:01,895 But there's a back door. 95 00:05:01,920 --> 00:05:04,695 Get in a box, post yourself in as a return, 96 00:05:04,720 --> 00:05:10,335 jump out wearing an Amazon uniform and you could bypass the whole lot. 97 00:05:10,360 --> 00:05:11,455 Just one snag. 98 00:05:14,880 --> 00:05:18,055 But then I had an even more ingenious way 99 00:05:18,080 --> 00:05:19,815 of getting into Amazon. 100 00:05:19,840 --> 00:05:22,455 I applied for a job. 101 00:05:22,480 --> 00:05:23,735 I think I got it. 102 00:05:26,440 --> 00:05:29,375 So I've got the job, I've found a way in, 103 00:05:29,400 --> 00:05:32,215 but now I need some special equipment. 104 00:05:32,240 --> 00:05:35,495 That's... an undercover camera. 105 00:05:35,520 --> 00:05:38,255 I've not really used this in any meaningful way. 106 00:05:38,280 --> 00:05:40,735 And... I know you've done a lot of undercover. 107 00:05:43,880 --> 00:05:46,695 I was thinking, if they catch me, I'm going to say I'm recording 108 00:05:46,720 --> 00:05:49,135 an Undercover Boss. 109 00:05:49,160 --> 00:05:51,735 No, cos that's a lie. 110 00:05:51,760 --> 00:05:54,455 You can't lie. If you're caught, you can't lie. 111 00:05:54,480 --> 00:05:57,215 You're a... You are there in the public interest. 112 00:05:57,240 --> 00:06:00,375 So the problem is with that is that... Look, your brand... 113 00:06:00,400 --> 00:06:04,175 ...it's a lie. Your brand is jokester, prankster. 114 00:06:04,200 --> 00:06:05,935 This is the one part of this film 115 00:06:05,960 --> 00:06:08,735 where you cannot be either of those things. Mm-hm. 116 00:06:08,760 --> 00:06:10,615 Did no-one recognise you? 117 00:06:10,640 --> 00:06:12,935 I sprayed my hair brown... 118 00:06:12,960 --> 00:06:15,655 Right, OK... and I swept it back and I had glasses. 119 00:06:15,680 --> 00:06:17,055 And I went under the name Paul. 120 00:06:17,080 --> 00:06:20,535 "Hello, I'm Paul and I work for Amazon." 121 00:06:23,000 --> 00:06:26,815 So, on the first day, I went in and had my induction. 122 00:06:30,360 --> 00:06:33,455 Er, Paul. So I was supposed to be here at 12. Sorry. 123 00:06:34,560 --> 00:06:37,255 Is everything OK with all that? 124 00:06:39,120 --> 00:06:40,255 Oh, God! Sorry. 125 00:06:40,280 --> 00:06:41,975 So I was late to my safety induction. 126 00:06:42,000 --> 00:06:44,775 I'm not sure if I'd missed anything important with regards to, like, 127 00:06:44,800 --> 00:06:46,775 safety or anything, but Norm pulled me up, 128 00:06:46,800 --> 00:06:50,175 so I just joined the other new recruits and tried to catch up. 129 00:06:50,200 --> 00:06:53,415 Amazon say they always reschedule any missed inductions. 130 00:07:01,920 --> 00:07:03,615 It was really rammed home to us 131 00:07:03,640 --> 00:07:05,975 that whenever we left the warehouse floor, 132 00:07:06,000 --> 00:07:09,495 we'd have to go through multiple airport-style security scanners. 133 00:07:09,520 --> 00:07:11,375 It felt pretty intimidating, 134 00:07:11,400 --> 00:07:13,775 like they didn't trust their own staff at all. 135 00:07:20,320 --> 00:07:23,055 I obviously knew I was going to go off like a Christmas tree 136 00:07:23,080 --> 00:07:25,495 every time. Why would you be going off like a Christmas tree? 137 00:07:25,520 --> 00:07:27,855 Cos I had a camera strapped between my legs. Oh, I see. 138 00:07:27,880 --> 00:07:29,895 Did you have a contract of employment issued by them? 139 00:07:29,920 --> 00:07:32,335 Yeah. Yeah, and what did the contract of employment say 140 00:07:32,360 --> 00:07:34,015 about filming and speaking to people? 141 00:07:34,040 --> 00:07:36,575 I didn't really read it. Right, OK. 142 00:07:36,600 --> 00:07:38,935 Fuck it. Doesn't matter, does it? 143 00:07:38,960 --> 00:07:42,455 All right, yes, I agree to that and I agree to that. 144 00:07:42,480 --> 00:07:45,015 So I was all trained up, which meant the next day, 145 00:07:45,040 --> 00:07:47,095 I would be on the warehouse floor - 146 00:07:47,120 --> 00:07:49,495 and that means I'd have to go through the scanners. 147 00:07:49,520 --> 00:07:53,895 Got literally a camera strapped right here by my testicles. 148 00:07:53,920 --> 00:07:56,575 So it's like... 149 00:07:56,600 --> 00:08:00,295 If the scanners don't get me, then there is a god. 150 00:08:00,320 --> 00:08:03,775 Amazon's employees have to go through this every day. 151 00:08:03,800 --> 00:08:07,375 I mean, it felt more like I was walking into some sort of nightmare. 152 00:08:10,720 --> 00:08:12,335 True or false? False. 153 00:08:12,360 --> 00:08:13,855 Right. Is that bad? 154 00:08:13,880 --> 00:08:16,735 Well, what happens next? 155 00:08:44,440 --> 00:08:49,415 I was in, but I was really rattled from almost being rumbled... 156 00:08:49,440 --> 00:08:52,335 ...50 I went out to the smoking area to calm my nerves, 157 00:08:52,360 --> 00:08:55,855 sat down next to my new colleagues and introduced myself as... 158 00:08:58,120 --> 00:09:01,015 Which was... Mm-hm... not good. 159 00:09:01,040 --> 00:09:03,335 No. Because I was in disguise 160 00:09:03,360 --> 00:09:06,215 and under a different name. Yeah, yeah, yeah. 161 00:09:06,240 --> 00:09:07,815 So I was a bit panicky then. 162 00:09:17,360 --> 00:09:20,535 So with their advice in mind, I got my head in the game 163 00:09:20,560 --> 00:09:22,255 and focused on my mission. 164 00:09:22,280 --> 00:09:25,615 I needed to gather evidence of how Amazon workers are being treated, 165 00:09:25,640 --> 00:09:28,775 so I got to work. And as soon as I got on to the warehouse floor, 166 00:09:28,800 --> 00:09:31,415 I got this distinct feeling that I was being watched. 167 00:09:42,480 --> 00:09:45,655 We felt like we were being surveilled at every second. 168 00:09:45,680 --> 00:09:47,975 There was clearly a mistrust of staff. 169 00:09:55,040 --> 00:09:58,535 I guess it was just shocking to me how quickly I started... 170 00:09:58,560 --> 00:10:01,415 Things started aching. My back started hurting. 171 00:10:01,440 --> 00:10:04,015 You know, I started having people who were also on their Day 1 172 00:10:04,040 --> 00:10:05,975 saying about their feet hurting. Yeah. 173 00:10:06,000 --> 00:10:08,455 Have you ever had foot pain before? 174 00:10:17,400 --> 00:10:19,775 One of my co-workers was saying that she had worked there 175 00:10:19,800 --> 00:10:21,615 for eight months and that she was in tears 176 00:10:21,640 --> 00:10:23,335 because of how much pain she was in. 177 00:10:32,240 --> 00:10:34,935 So on the second day, I was working on this lorry. 178 00:10:38,120 --> 00:10:39,935 The fan didn't work. 179 00:10:41,880 --> 00:10:43,935 It's really hot. 180 00:10:43,960 --> 00:10:46,335 I was told that we needed to take turns on shifts 181 00:10:46,360 --> 00:10:47,895 on this boiling hot lorry... 182 00:10:51,360 --> 00:10:54,535 ...but I was never rotated out of the van, as my supervisor said, 183 00:10:54,560 --> 00:10:57,415 and instead worked there for four hours. 184 00:10:57,440 --> 00:11:01,095 On Day 1, I'm boiling hot! I'm in pain. Like... 185 00:11:02,280 --> 00:11:04,655 I mean, am I just bad at my job, or is this...? 186 00:11:04,680 --> 00:11:07,015 Well, that sounds more like a health and safety issue. 187 00:11:07,040 --> 00:11:09,375 Right. They're not providing a safe work environment. 188 00:11:09,400 --> 00:11:11,735 Is that a law? Could be an issue, yeah. 189 00:11:11,760 --> 00:11:15,215 It hadn't taken me long to collect evidence of workers in pain 190 00:11:15,240 --> 00:11:18,615 and potentially unsafe practices at Amazon Coventry, 191 00:11:18,640 --> 00:11:21,775 but I was about to discover something even bigger. 192 00:11:21,800 --> 00:11:24,655 I was one of about 100 new employees on that day. 193 00:11:38,640 --> 00:11:41,815 This was a pivotal moment for Coventry's union hopes. 194 00:11:41,840 --> 00:11:45,135 They needed the support of at least 50% of the workforce 195 00:11:45,160 --> 00:11:48,815 to establish Amazon's first union in Europe. 196 00:11:48,840 --> 00:11:51,495 I mean, they were so, so close. 197 00:11:51,520 --> 00:11:54,215 But if Amazon took on hundreds of workers, 198 00:11:54,240 --> 00:11:55,775 that could change everything. 199 00:12:05,160 --> 00:12:07,455 This was wild. 200 00:12:07,480 --> 00:12:09,855 I was shattered, but with this evidence in my hands 201 00:12:09,880 --> 00:12:12,215 I knew I had to just keep on going. 202 00:12:12,240 --> 00:12:14,735 I mean, what else was I going to find? 203 00:12:23,640 --> 00:12:25,975 I mean, it seemed like Amazon were hotter on surveillance 204 00:12:26,000 --> 00:12:28,935 than health and safety, as I was about to find out. 205 00:12:44,880 --> 00:12:48,135 So I'm working undercover at an Amazon fulfilment centre, 206 00:12:48,160 --> 00:12:50,135 but I've just been pulled aside for a chat - 207 00:12:50,160 --> 00:12:51,935 and it didn't sound good. 208 00:13:10,080 --> 00:13:11,095 Right, OK. 209 00:13:13,360 --> 00:13:15,335 Similar looks, similar resemblance? 210 00:13:15,360 --> 00:13:16,655 Right, OK. 211 00:13:17,720 --> 00:13:19,055 That is... Yeah, that's me. 212 00:13:31,320 --> 00:13:33,015 It's not a wig! 213 00:13:34,240 --> 00:13:35,855 Yeah! 214 00:13:35,880 --> 00:13:37,855 In what seemed like no time at all, 215 00:13:37,880 --> 00:13:41,135 Amazon had monitored and identified me. 216 00:13:41,160 --> 00:13:44,215 They'd clearly done their research and were quick to ask me... 217 00:13:46,960 --> 00:13:48,135 Yeah. 218 00:13:48,160 --> 00:13:50,975 I needed to get out of there before they found my camera 219 00:13:51,000 --> 00:13:53,455 and all of the intel that I'd gathered. 220 00:13:53,480 --> 00:13:56,015 I should leave now, basically. 221 00:13:57,160 --> 00:14:00,495 Because I'm... Because it's... 222 00:14:00,520 --> 00:14:02,215 Yeah, I need to go now. 223 00:14:02,240 --> 00:14:03,215 Thank you. 224 00:14:05,080 --> 00:14:06,055 Yes. 225 00:14:10,320 --> 00:14:12,255 I've got screws in my pelvis. 226 00:14:13,360 --> 00:14:15,855 I know - you said that. I've got screws in my pel... 227 00:14:15,880 --> 00:14:18,095 I've already had a doctor's note... 228 00:14:20,000 --> 00:14:23,055 Sorry? Oh, no, I'm leaving anyway now. 229 00:14:24,920 --> 00:14:28,895 Sorry, I'm going to be getting my stuff now. Sorry. 230 00:14:28,920 --> 00:14:30,535 I won't be returning tomorrow. 231 00:14:30,560 --> 00:14:31,935 That's my last shift. 232 00:14:31,960 --> 00:14:34,295 But thanks. I appreciate it. 233 00:14:42,680 --> 00:14:43,855 Let's get the fuck out of here. 234 00:14:43,880 --> 00:14:45,495 Not long after I was rumbled, 235 00:14:45,520 --> 00:14:49,455 a story broke that Coventry's unionising bid had been halted. 236 00:14:49,480 --> 00:14:51,815 Organisers claimed that Amazon's hiring spree 237 00:14:51,840 --> 00:14:54,215 had skewed the balance of staff so much, 238 00:14:54,240 --> 00:14:55,815 they'd have to postpone the vote. 239 00:14:55,840 --> 00:14:57,055 I mean, if this was true, 240 00:14:57,080 --> 00:15:00,655 I'd inadvertently been at the heart of Amazon's union busting. 241 00:15:00,680 --> 00:15:02,935 I'd been used as a patsy. 242 00:15:02,960 --> 00:15:05,175 Now I had to make things right. 243 00:15:10,920 --> 00:15:11,895 They said... 244 00:15:20,800 --> 00:15:23,255 So I just started thinking and thinking, 245 00:15:23,280 --> 00:15:27,935 "How do I get people to care about Amazon's... sort of workers?" Yeah. 246 00:15:27,960 --> 00:15:29,775 And I started kind of... I was hanging around 247 00:15:29,800 --> 00:15:32,335 their fulfilment centres a lot, and I noticed how, 248 00:15:32,360 --> 00:15:34,975 outside a lot of them, there are bottles of urine. 249 00:15:35,000 --> 00:15:36,775 Outside... Of urine? 250 00:15:36,800 --> 00:15:38,495 Bottles of urine, yeah. Yeah. 251 00:15:38,520 --> 00:15:40,335 If you ever go to an Amazon fulfilment centre 252 00:15:40,360 --> 00:15:41,815 and you look at the side of the road, 253 00:15:41,840 --> 00:15:43,575 there's often, like, bottles of urine. 254 00:15:43,600 --> 00:15:46,615 Just for the record, it definitely was urine cos I sniffed it. 255 00:15:48,120 --> 00:15:50,895 Yeah, and then I thought, "well, where on earth is this coming from?" 256 00:15:50,920 --> 00:15:53,655 So I went to speak with Alex Press, a labour journalist 257 00:15:53,680 --> 00:15:57,135 who hosts a podcast about Amazon, to confirm my suspicions. 258 00:15:57,160 --> 00:15:59,495 People are... People are pissing in the bottles. 259 00:15:59,520 --> 00:16:02,935 It's a pervasive problem, one that all the delivery service partners 260 00:16:02,960 --> 00:16:05,215 and the company itself are very aware of. 261 00:16:07,880 --> 00:16:09,495 There's no time for bathroom breaks 262 00:16:09,520 --> 00:16:12,655 cos you don't want to get written up for being off the clock. 263 00:16:12,680 --> 00:16:15,015 It's called "time off task" at Amazon. 264 00:16:15,040 --> 00:16:18,215 There's evidence that people are pissing in bottles 265 00:16:18,240 --> 00:16:22,615 or holding it in to the point where women at Amazon often complain 266 00:16:22,640 --> 00:16:25,135 about developing urinary tract infections. 267 00:16:25,160 --> 00:16:29,575 It's really bad and well-documented most among the delivery workforce. 268 00:16:29,600 --> 00:16:32,255 But an Amazon spokesperson said that they don't do that. 269 00:16:32,280 --> 00:16:34,535 Yeah, well... Well... 270 00:16:34,560 --> 00:16:36,575 Excuse me, excuse me! 271 00:16:36,600 --> 00:16:40,135 We're making a film where we're talking to Amazon delivery drivers. 272 00:16:40,160 --> 00:16:42,735 When was the last time that you pissed in a bottle? 273 00:16:42,760 --> 00:16:44,335 Oh, today. 274 00:16:44,360 --> 00:16:46,175 Yeah, today. I mean, it's just like a... 275 00:16:46,200 --> 00:16:47,975 It's like a thing, you know, every day. 276 00:16:48,000 --> 00:16:51,415 It's just... It's unfortunate, but we have to do it. 277 00:16:51,440 --> 00:16:53,735 You see in the backseat, back there? 278 00:16:53,760 --> 00:16:54,615 This is... 279 00:16:54,640 --> 00:16:55,855 How does it make you feel? 280 00:16:57,360 --> 00:16:59,015 It's honestly degrading, you know? 281 00:16:59,040 --> 00:17:03,415 It's kind of like, in a way, you feel like you have no option. 282 00:17:03,440 --> 00:17:05,895 So I've spoken to drivers all over the world, 283 00:17:05,920 --> 00:17:08,375 and it seems to be the same everywhere. 284 00:17:11,080 --> 00:17:12,735 And the reason that they piss in bottles 285 00:17:12,760 --> 00:17:15,815 is just cos they're under such crazy pressure to meet targets. 286 00:17:20,520 --> 00:17:23,495 So they're being monitored by a dispatcher at all times. 287 00:17:23,520 --> 00:17:25,815 I am, like, the dispatcher lead. 288 00:17:25,840 --> 00:17:28,855 You get a direct monitor of how many packages everyone has done... Mm-hm. 289 00:17:28,880 --> 00:17:30,695 ...how long they've been working... Yeah. 290 00:17:30,720 --> 00:17:33,135 ...how many packages they've done, the percentages of them. 291 00:17:33,160 --> 00:17:37,535 They don't give you enough time to schedule a break. 292 00:17:37,560 --> 00:17:40,135 And if you do, you'll probably end up going overtime. 293 00:17:45,040 --> 00:17:48,255 You know, people who are going slow usually end up getting fired. 294 00:17:48,280 --> 00:17:51,615 If I'm looking for a McDonald's or for, I don't know, for a toilet, 295 00:17:51,640 --> 00:17:53,935 for a public toilet... 296 00:17:53,960 --> 00:17:55,975 You lose time. Exactly. 297 00:17:56,000 --> 00:17:58,335 Now, I've found out that every bottle of urine 298 00:17:58,360 --> 00:18:01,575 that is found in their car at the end of the day counts against them. 299 00:18:01,600 --> 00:18:03,335 We go off, like, a point system. 300 00:18:03,360 --> 00:18:06,895 So it's like, if you pee in a bottle and you leave it... 301 00:18:06,920 --> 00:18:08,815 Like, you're going to get a point for that. 302 00:18:08,840 --> 00:18:11,175 How many points until they might have trouble? 303 00:18:11,200 --> 00:18:12,775 Well, everybody has, like, their own system. 304 00:18:12,800 --> 00:18:15,215 So our point is a ten-point system. Yeah. 305 00:18:15,240 --> 00:18:17,815 So there's fleets of Amazon vans all over the world 306 00:18:17,840 --> 00:18:20,615 chucking bottles of urine out their window. 307 00:18:20,640 --> 00:18:23,575 Amazon are flooding the world with piss! 308 00:18:23,600 --> 00:18:26,335 It just seems like such a waste. Of piss? 309 00:18:26,360 --> 00:18:27,375 Yeah. 310 00:18:27,400 --> 00:18:28,375 You want it? 311 00:18:41,920 --> 00:18:44,855 I'm collecting all of the bottles of urine that I can find 312 00:18:44,880 --> 00:18:48,135 from Amazon's disgruntled and overworked drivers. 313 00:18:48,160 --> 00:18:50,815 The people at the top of Amazon have tried to brush this issue 314 00:18:50,840 --> 00:18:53,895 under the carpet, so I'm going to make their drivers' urine 315 00:18:53,920 --> 00:18:55,895 something they can't ignore. 316 00:18:55,920 --> 00:18:58,855 See, the number one product in any Amazon category 317 00:18:58,880 --> 00:19:02,095 gets a special promotional badge saying it's a best seller. 318 00:19:02,120 --> 00:19:04,495 And if I can get one for Amazon drivers' piss, 319 00:19:04,520 --> 00:19:08,095 then they will proudly display it front and centre 320 00:19:08,120 --> 00:19:09,615 of their own platform. 321 00:19:11,320 --> 00:19:15,735 We want to make a drink out of the drivers' urine. 322 00:19:19,000 --> 00:19:23,015 We just need to come up with, like, a name, a label, 323 00:19:23,040 --> 00:19:25,015 a design for a logo. 324 00:19:25,040 --> 00:19:27,375 Has it got to do with energy? 325 00:19:27,400 --> 00:19:29,175 Yeah, energy... Energy's good. 326 00:19:29,200 --> 00:19:30,975 Has it got to do with piss? 327 00:19:31,000 --> 00:19:31,975 Piss Energy? 328 00:19:33,400 --> 00:19:34,495 Bustin'. 329 00:19:34,520 --> 00:19:35,775 What about Drive? 330 00:19:35,800 --> 00:19:37,535 Drive? Drive's not bad. 331 00:19:37,560 --> 00:19:39,335 Shall I look if it's been taken? 332 00:19:39,360 --> 00:19:40,975 Fuck! Taken. 333 00:19:41,000 --> 00:19:43,335 That actually looks pretty good. Yeah, it looks good. 334 00:19:43,360 --> 00:19:46,295 What do drivers want when they're on a shift for Amazon? 335 00:19:46,320 --> 00:19:47,575 They want to piss. Yeah! 336 00:19:47,600 --> 00:19:49,935 They want to be released from their shift... 337 00:19:49,960 --> 00:19:52,495 Release Energy Drink. And they want to... release! 338 00:19:52,520 --> 00:19:55,175 Release Energy. Rel... Yeah, that's not bad. 339 00:19:55,200 --> 00:19:57,735 Release Energy. There's nothing! Release - you can see it! 340 00:19:57,760 --> 00:20:00,055 It sounds like it would be good for you. 341 00:20:00,080 --> 00:20:01,775 And it... It IS a release. 342 00:20:01,800 --> 00:20:03,695 Basically, taking a wee... 343 00:20:03,720 --> 00:20:06,055 Energy drinks have a look to them, don't they? 344 00:20:06,080 --> 00:20:08,535 It needs to be "Release” and maybe - in little letters - "Energy". 345 00:20:08,560 --> 00:20:11,735 The Amazon orange... Nice. .. kind of looks... 346 00:20:11,760 --> 00:20:13,215 Yeah, it does look energy drink-y. 347 00:20:13,240 --> 00:20:16,255 It looks like how I imagine your vat of piss looks. 348 00:20:16,280 --> 00:20:18,695 We need more a healthy, piss colour. 349 00:20:18,720 --> 00:20:21,615 A little more yellow - bright yellow! 350 00:20:21,640 --> 00:20:23,575 That's too... That's almost been too hydrated. 351 00:20:23,600 --> 00:20:25,895 That looks like Wes Anderson's designed it. Yeah. 352 00:20:25,920 --> 00:20:27,095 Yes! 353 00:20:27,120 --> 00:20:28,335 That's it. 354 00:20:32,000 --> 00:20:33,855 I would totally drink that. You'd drink that? 355 00:20:33,880 --> 00:20:36,175 Yeah, definitely! Would you drink that? 356 00:20:37,440 --> 00:20:38,775 Look what's just arrived. 357 00:20:41,360 --> 00:20:42,935 Very nice! 358 00:20:44,960 --> 00:20:46,575 7.5 inches. 359 00:20:47,840 --> 00:20:50,775 This is all being listed. And that's where it says all the ingredients, 360 00:20:50,800 --> 00:20:54,255 which are all the ingredients to... urine. 361 00:20:54,280 --> 00:20:55,655 Saved and finished! 362 00:20:55,680 --> 00:20:59,295 I can't... Just part of me just thinks, "Surely not." 363 00:20:59,320 --> 00:21:02,415 It's available to buy. 364 00:21:02,440 --> 00:21:03,735 Fuck! 365 00:21:03,760 --> 00:21:06,095 Does anyone want to do a test purchase? 366 00:21:06,120 --> 00:21:09,335 I originally listed the drink as a refillable pump dispenser, 367 00:21:09,360 --> 00:21:12,615 but Amazon's algorithm and their internal team moved the product 368 00:21:12,640 --> 00:21:14,415 into a drink category. 369 00:21:14,440 --> 00:21:18,815 The drink was live, but I had no idea what to do next, 370 00:21:18,840 --> 00:21:21,655 so I spoke to someone who's spent the last four years researching 371 00:21:21,680 --> 00:21:26,215 Amazon's platform for tips on how to make this wee number one. 372 00:21:26,240 --> 00:21:30,055 I don't want to be a killjoy, but I really hope you can't do it. 373 00:21:33,440 --> 00:21:36,815 So you would say it was difficult to have a top spot product? 374 00:21:36,840 --> 00:21:37,975 Oh, of course, yeah. 375 00:21:38,000 --> 00:21:40,335 I mean, I think, you know, if it wasn't difficult, 376 00:21:40,360 --> 00:21:41,575 everyone would do it. 377 00:21:41,600 --> 00:21:45,095 If you can make yourself one of the top few results 378 00:21:45,120 --> 00:21:48,735 that 60% of people doing online shopping see, 379 00:21:48,760 --> 00:21:50,615 that's very valuable. 380 00:21:50,640 --> 00:21:55,535 The risks involved are that it can also be very expensive to get there. 381 00:21:55,560 --> 00:22:00,535 OK. Then there are all sorts of possible unforeseen events 382 00:22:00,560 --> 00:22:02,895 and contingencies and sometimes even, like, 383 00:22:02,920 --> 00:22:05,895 algorithmically unexplainable things that can happen 384 00:22:05,920 --> 00:22:09,015 because it's an enormously complex platform to navigate. 385 00:22:09,040 --> 00:22:12,335 How to get the top spot on Amazon 386 00:22:12,360 --> 00:22:15,975 in any given product category is, 387 00:22:16,000 --> 00:22:17,055 you know, a secret. 388 00:22:17,080 --> 00:22:20,495 I'd say it's probably a secret even from Amazon themselves. 389 00:22:20,520 --> 00:22:22,815 I was flying blind. 390 00:22:22,840 --> 00:22:25,775 There was no sure-fire method of making this thing a bestseller. 391 00:22:25,800 --> 00:22:28,695 I just needed to shift as much product as possible 392 00:22:28,720 --> 00:22:31,015 and hope for the best. 393 00:22:31,040 --> 00:22:33,495 So I enlisted the help of a core team. 394 00:22:36,080 --> 00:22:40,455 So the plan for today is... we've got to try and make this product 395 00:22:40,480 --> 00:22:42,215 that we've made out of Amazon drivers' urine, 396 00:22:42,240 --> 00:22:44,895 got to try and make it a number one product on Amazon. 397 00:22:44,920 --> 00:22:47,215 So it's real Amazon drivers' piss? 398 00:22:47,240 --> 00:22:50,535 Yeah. We relisted the drink in the Bitter Lemon category 399 00:22:50,560 --> 00:22:53,095 to give ourselves the best chance of a number one. 400 00:22:53,120 --> 00:22:54,735 But this was going to be tough. 401 00:22:54,760 --> 00:22:58,375 I mean, we were going up against Schweppes! 402 00:22:58,400 --> 00:23:01,775 The best hope of us getting a number one product on the Amazon platform 403 00:23:01,800 --> 00:23:03,495 was to game the algorithm - 404 00:23:03,520 --> 00:23:05,895 by selling it to as many people as possible 405 00:23:05,920 --> 00:23:09,455 in the shortest amount of time as possible. 406 00:23:09,480 --> 00:23:12,935 And it wasn't long before sales just started rolling in. 407 00:23:12,960 --> 00:23:14,135 And we're going to what? 408 00:23:14,160 --> 00:23:16,735 Are you actually going to send me this bottle of piss? 409 00:23:16,760 --> 00:23:17,935 One order's through so far. 410 00:23:17,960 --> 00:23:19,695 I've got three people who said yes already. 411 00:23:19,720 --> 00:23:21,135 I've got 11 yeses and counting. 412 00:23:21,160 --> 00:23:23,455 I've had one yes. We just got a 12th yes! 413 00:23:23,480 --> 00:23:25,095 27... No, 28. 414 00:23:25,120 --> 00:23:28,695 39. 41. 46. 65. 100! 415 00:23:28,720 --> 00:23:30,735 We had been selling all day 416 00:23:30,760 --> 00:23:33,175 and we were nowhere to be seen on the best seller list. 417 00:23:33,200 --> 00:23:35,615 But surely it must take a little bit of time to update, right? 418 00:23:35,640 --> 00:23:37,415 Yeah, but we're not even on any list. 419 00:23:37,440 --> 00:23:40,095 It was a lot harder to get Amazon drivers' piss 420 00:23:40,120 --> 00:23:42,495 to climb their rankings than I thought it would be. 421 00:23:42,520 --> 00:23:45,695 I'm a bit like, "What have I done? What haven't I done? 422 00:23:45,720 --> 00:23:47,695 "Why isn't that appearing on those lists?" 423 00:23:47,720 --> 00:23:50,335 If we wanted to get this piss to stick to Amazon, 424 00:23:50,360 --> 00:23:52,655 we were going to have to dig deeper. 425 00:23:52,680 --> 00:23:55,655 Hello. Am I going to get, like, sued or imprisoned or anything? 426 00:23:55,680 --> 00:23:57,055 Joe said it's... 427 00:23:57,080 --> 00:23:59,495 ...asked him to confirm his payment method. 428 00:23:59,520 --> 00:24:01,575 Please, guys! Anyone interested? 429 00:24:01,600 --> 00:24:03,895 If you're up for doing it... I can send you the details. 430 00:24:03,920 --> 00:24:05,255 I look forward to my... 431 00:24:05,280 --> 00:24:07,575 ...to my delicious bottle of piss. 432 00:24:07,600 --> 00:24:08,775 Come on! 433 00:24:08,800 --> 00:24:12,415 But no matter how many times we refreshed the best seller list... 434 00:24:12,440 --> 00:24:13,455 Oh, God! 435 00:24:13,480 --> 00:24:14,615 ...we weren't on it. 436 00:24:14,640 --> 00:24:16,135 It's not updated. It's not moved. 437 00:24:16,160 --> 00:24:17,255 It's still the same. 438 00:24:17,280 --> 00:24:20,775 After 12 long hours, we got an update. 439 00:24:20,800 --> 00:24:25,175 "Amazon has noticed unusual reviewing activity on this product. 440 00:24:25,200 --> 00:24:27,575 "Due to this activity, we have limited this product 441 00:24:27,600 --> 00:24:31,095 "to verified purchase reviews." 442 00:24:31,120 --> 00:24:32,215 The fuck's that mean? 443 00:24:32,240 --> 00:24:34,295 Amazon were on to us. 444 00:24:34,320 --> 00:24:38,695 My ploy to outsmart their algorithm had completely failed. 445 00:24:38,720 --> 00:24:41,015 We were about to call it a night... 446 00:24:41,040 --> 00:24:43,535 ...and then we noticed something weird on the listing. 447 00:24:45,040 --> 00:24:47,855 Yes! 448 00:24:47,880 --> 00:24:50,215 Yes! 449 00:24:50,240 --> 00:24:52,935 OK, so... Fucking did it! 450 00:24:52,960 --> 00:24:55,295 I've got the number one product at Amazon... 451 00:24:55,320 --> 00:24:57,775 .. made out of Amazon drivers' piss! 452 00:24:57,800 --> 00:24:59,535 I was like, "It's been flagged. We're over. 453 00:24:59,560 --> 00:25:00,935 "We're done. We are done." 454 00:25:00,960 --> 00:25:03,295 No, we're not, baby! We're number one! 455 00:25:10,840 --> 00:25:13,695 So this product that I'd made out of Amazon drivers' piss 456 00:25:13,720 --> 00:25:16,815 had become a number-one product on Amazon. 457 00:25:16,840 --> 00:25:19,335 So what next? What would Jeff do? 458 00:25:19,360 --> 00:25:21,415 Take it global. 459 00:25:21,440 --> 00:25:23,375 Now I was a successful entrepreneur, 460 00:25:23,400 --> 00:25:26,815 I had the platform to spread my story far and wide. 461 00:25:26,840 --> 00:25:30,375 Success comes down to four principles. 462 00:25:30,400 --> 00:25:32,215 Patience, invention, 463 00:25:32,240 --> 00:25:35,015 synergy, and succeeding. 464 00:25:35,040 --> 00:25:37,935 There is so much potential in Piss. 465 00:25:37,960 --> 00:25:40,255 The whole idea behind Release is it's the first 466 00:25:40,280 --> 00:25:41,735 fully reusable energy drink. 467 00:25:41,760 --> 00:25:44,495 And then I got invited on the news. 468 00:25:44,520 --> 00:25:46,055 Oobah Butler joins me now. 469 00:25:46,080 --> 00:25:48,815 Hi, Oobah. Thanks for being here. 470 00:25:48,840 --> 00:25:53,215 I created a product made out of Amazon drivers' urine 471 00:25:53,240 --> 00:25:56,775 and I listed it as a drink on Amazon. 472 00:25:56,800 --> 00:25:58,055 Why did you do it? 473 00:25:58,080 --> 00:26:00,055 In order to bring attention 474 00:26:00,080 --> 00:26:02,335 to the bad treatment of workers 475 00:26:02,360 --> 00:26:03,575 on Amazon, but I used 476 00:26:03,600 --> 00:26:05,095 the power of number one. 477 00:26:05,120 --> 00:26:07,095 Oobah, thank you for sharing your story. 478 00:26:07,120 --> 00:26:10,295 To Amazon, I would like to say thank you. 479 00:26:10,320 --> 00:26:15,055 Thank you for creating working conditions that allows my product 480 00:26:15,080 --> 00:26:17,615 to be so abundant and plentiful. 481 00:26:17,640 --> 00:26:20,255 Thank you to every member of the general public who bought 482 00:26:20,280 --> 00:26:22,855 Amazon drivers' urine sold as an energy drink. 483 00:26:22,880 --> 00:26:25,135 Isn't that good? 484 00:26:25,160 --> 00:26:27,015 I don't think so, no. Why? 485 00:26:27,040 --> 00:26:29,375 I thought... I was quite pleased with that. No. 486 00:26:29,400 --> 00:26:31,775 What's the problem with that? Because you've got no idea. 487 00:26:31,800 --> 00:26:35,815 These consumers don't know that they're buying people's urine 488 00:26:35,840 --> 00:26:39,295 that's been left on the side of the road, repackaged and rebranded 489 00:26:39,320 --> 00:26:41,215 by you as an energy drink. 490 00:26:41,240 --> 00:26:44,415 It went live as a product on their platform. 491 00:26:44,440 --> 00:26:46,215 Yeah. They allowed it. 492 00:26:46,240 --> 00:26:47,495 Yeah. 493 00:26:47,520 --> 00:26:49,535 Isn't that crazy? Yes. 494 00:26:49,560 --> 00:26:52,295 Any concerns? Yeah, several. 495 00:26:52,320 --> 00:26:53,695 What would be your concerns? 496 00:26:53,720 --> 00:26:56,015 It's not even fit for public consumption... 497 00:26:56,040 --> 00:26:57,015 ...I would have thought. 498 00:26:58,200 --> 00:27:00,175 You're selling, in effect, an illegal product. 499 00:27:00,200 --> 00:27:03,815 So is it illegal to sell Amazon drivers' urine online? 500 00:27:03,840 --> 00:27:05,695 Is that actually a genuine question? 501 00:27:05,720 --> 00:27:08,055 And it would be an issue if a member of the public 502 00:27:08,080 --> 00:27:10,695 got their hands on it? Yeah. What could...? What would be the worst 503 00:27:10,720 --> 00:27:12,415 thing that could happen if that happened? 504 00:27:12,440 --> 00:27:14,055 Well, you don't know what's in the urine. 505 00:27:14,080 --> 00:27:15,615 What if you've got a drug addict? 506 00:27:15,640 --> 00:27:18,015 Well, it would be... Or there's a disease. 507 00:27:18,040 --> 00:27:20,975 But that's not... That's classic entrepreneurship, isn't it? No. 508 00:27:21,000 --> 00:27:23,935 I saw at the side of the road, I saw there was an issue and I took 509 00:27:23,960 --> 00:27:25,935 it and I made it into a number one product. 510 00:27:25,960 --> 00:27:28,295 Potentially endangering people's lives, I think. 511 00:27:28,320 --> 00:27:31,255 That's over-pitching it. Maybe I should take it down. 512 00:27:31,280 --> 00:27:33,575 It's still live now?! 513 00:27:33,600 --> 00:27:35,935 Yeah. There's something you need to know. 514 00:27:35,960 --> 00:27:38,895 At no stage did any member of the public get anywhere 515 00:27:38,920 --> 00:27:41,735 near receiving a bottle of urine as a drink. 516 00:27:41,760 --> 00:27:45,015 I had a close syndicate of friends buying the drink and controlled 517 00:27:45,040 --> 00:27:46,815 every purchase. 518 00:27:46,840 --> 00:27:48,855 So no-one unwittingly bought any? 519 00:27:48,880 --> 00:27:51,455 There were one or two purchases I didn't recognise the name on, 520 00:27:51,480 --> 00:27:55,095 but we just... I just cancelled them because I just thought, 521 00:27:55,120 --> 00:27:57,095 "Well, I don't want to disappoint anybody." 522 00:27:57,120 --> 00:27:59,535 More importantly, you didn't want anyone to drink the urine. 523 00:27:59,560 --> 00:28:00,735 Yeah, that, too. 524 00:28:00,760 --> 00:28:03,855 This was a closed experiment to get everyone talking about Amazon 525 00:28:03,880 --> 00:28:06,895 drivers having to urinate in bottles, and it had worked. 526 00:28:06,920 --> 00:28:09,175 The media noticed. 527 00:28:09,200 --> 00:28:10,735 Thanks for telling us about this. 528 00:28:10,760 --> 00:28:13,055 Eventually, they removed the listing. 529 00:28:13,080 --> 00:28:15,575 I mean, this was here, though. 530 00:28:15,600 --> 00:28:18,775 I'd managed to make a number one drink on Amazon made out of their 531 00:28:18,800 --> 00:28:20,375 drivers' urine. 532 00:28:20,400 --> 00:28:24,775 This is the biggest online retailer on Earth, and now people 533 00:28:24,800 --> 00:28:27,495 were talking about the huge issues drivers face. 534 00:28:27,520 --> 00:28:30,055 Amazon sent through a right of reply, saying... 535 00:28:48,200 --> 00:28:50,815 It got me thinking, how easy is it for much more dangerous 536 00:28:50,840 --> 00:28:53,175 products to end up in the wrong hands? 537 00:28:53,200 --> 00:28:56,695 For my next mission, I recruited two of the most twisted individuals 538 00:28:56,720 --> 00:28:59,055 you're likely to meet. 539 00:29:00,480 --> 00:29:04,415 Come here. I'll wait in there for you to come back. 540 00:29:10,480 --> 00:29:12,295 I blew the camera on fire. 541 00:29:15,320 --> 00:29:17,295 These are my nieces. 542 00:29:17,320 --> 00:29:19,655 So my nieces are growing up in a world that's filled 543 00:29:19,680 --> 00:29:22,295 with voice assistants. This here is Alexa. 544 00:29:22,320 --> 00:29:23,695 Say, "Hello, Alexa". 545 00:29:23,720 --> 00:29:25,575 Hello, Alexa. 546 00:29:28,800 --> 00:29:30,335 Hello, Alexa. 547 00:29:30,360 --> 00:29:35,175 With 71.6 million users already, Amazon's goal is supposedly to get 548 00:29:35,200 --> 00:29:37,975 one of these into every room of every home. 549 00:29:38,000 --> 00:29:40,935 I mean, they say they want to make shopping easier. 550 00:29:40,960 --> 00:29:42,855 I've never used one. 551 00:29:42,880 --> 00:29:43,855 Alexa... 552 00:29:45,520 --> 00:29:49,895 ...add, er, lemonade to the shopping list. 553 00:29:49,920 --> 00:29:52,535 Schweppes lemonade added to your shopping list. 554 00:29:52,560 --> 00:29:54,935 It's got its own safety protocols. 555 00:29:54,960 --> 00:29:57,935 For example, when you try to buy a bottle of vodka, it doesn't let 556 00:29:57,960 --> 00:29:59,855 you because you might be underage. 557 00:29:59,880 --> 00:30:02,495 But are all products so tightly controlled? 558 00:30:02,520 --> 00:30:06,815 Alexa, add stainless steel 559 00:30:06,840 --> 00:30:09,375 carpenter knife to my basket. 560 00:30:11,120 --> 00:30:13,975 A top result is stainless steel carpenter knife. 561 00:30:14,000 --> 00:30:19,575 It's £13.21, including VAT, with delivery by tomorrow. 562 00:30:19,600 --> 00:30:22,775 I added it to your Amazon basket, where you can review product 563 00:30:22,800 --> 00:30:24,735 and seller details before checkout. 564 00:30:24,760 --> 00:30:27,535 To purchase now, say "buy it now". 565 00:30:27,560 --> 00:30:28,975 Buy it now. 566 00:30:33,120 --> 00:30:35,375 Processing your order... 567 00:30:35,400 --> 00:30:36,695 Look at this! 568 00:30:40,160 --> 00:30:42,735 That is really, really... OK, it's wrapped up still. 569 00:30:42,760 --> 00:30:45,415 No, no, no. This one's mine. Oh, God. 570 00:30:48,560 --> 00:30:50,295 Can we open them? 571 00:30:50,320 --> 00:30:51,615 I don't... 572 00:30:53,320 --> 00:30:55,535 You don't like blades, do you? No. 573 00:30:57,600 --> 00:31:01,135 A sword! When we ordered a knife that we were sure needed age 574 00:31:01,160 --> 00:31:04,495 verification, we found that there was no such thing. 575 00:31:04,520 --> 00:31:07,095 So I went to report them to Trading Standards, 576 00:31:07,120 --> 00:31:09,695 who take businesses to court if they catch them committing 577 00:31:09,720 --> 00:31:11,695 illegal business activities. 578 00:31:15,360 --> 00:31:18,135 How old are your nieces? Four and six years old. 579 00:31:18,160 --> 00:31:19,415 Yeah, that is bad. 580 00:31:20,480 --> 00:31:22,775 This one's mine! 581 00:31:22,800 --> 00:31:27,655 In 2016, Amazon, with a number of other retailers, signed 582 00:31:27,680 --> 00:31:30,895 a voluntary agreement with the government to do their part 583 00:31:30,920 --> 00:31:33,215 to stop kids accessing knives. 584 00:31:33,240 --> 00:31:38,295 With all we hear about knife crime, you know, gangs, children dying, 585 00:31:38,320 --> 00:31:43,855 it's extremely worrying how easy it is for anyone 586 00:31:43,880 --> 00:31:46,615 to buy knives online. 587 00:31:46,640 --> 00:31:50,535 Unsurprisingly, it's illegal to sell any bladed item that isn't 588 00:31:50,560 --> 00:31:52,855 a small pocket knife to a minor. 589 00:31:52,880 --> 00:31:56,015 It's also illegal to put these items through the letterbox 590 00:31:56,040 --> 00:31:58,055 without any age verification. 591 00:31:58,080 --> 00:31:59,695 I wanted to know what the consequences 592 00:31:59,720 --> 00:32:01,375 would be for businesses who sold stuff 593 00:32:01,400 --> 00:32:03,655 like this without age verification. 594 00:32:03,680 --> 00:32:05,415 Turns out if a case gets to court, 595 00:32:05,440 --> 00:32:07,135 a business can face a fine of around... 596 00:32:07,160 --> 00:32:10,215 £5,000. £5,000? Yeah. 597 00:32:10,240 --> 00:32:14,215 A £5,000 fine for a company the size of Amazon is nothing. 598 00:32:14,240 --> 00:32:17,535 So me and my nieces did a little bit more shopping. 599 00:32:21,360 --> 00:32:24,895 Not from third-party sellers, but directly from Amazon themselves. 600 00:32:24,920 --> 00:32:29,295 Whenever you want to add new items, try saying something like, 601 00:32:29,320 --> 00:32:33,655 "Add apples to my basket." Add Basics folding... 602 00:32:33,680 --> 00:32:36,815 ...pruning saw to my basket. 603 00:32:39,120 --> 00:32:42,895 A top result is Amazon Basics steel folding pruning and garden saw 604 00:32:42,920 --> 00:32:45,255 with 20.3cm blade. 605 00:32:45,280 --> 00:32:46,455 Buy it now! 606 00:32:51,080 --> 00:32:54,375 Your order for Amazon Basics pruning and garden saw was placed. 607 00:32:54,400 --> 00:32:56,335 It will be delivered here tomorrow. 608 00:32:56,360 --> 00:32:57,975 That's the Amazon logo. 609 00:32:59,880 --> 00:33:02,175 Look at all this. 610 00:33:02,200 --> 00:33:07,455 Whoa! That's like a monster which has sharp teeth. 611 00:33:07,480 --> 00:33:09,335 Here's the rat poison. 612 00:33:09,360 --> 00:33:14,575 Add the Big Cheese rat and mouse poison. 613 00:33:14,600 --> 00:33:16,575 Into my basket. 614 00:33:16,600 --> 00:33:18,975 Rat and mouse poison to your Amazon basket. 615 00:33:19,000 --> 00:33:21,415 Can we open the rat poison? 616 00:33:21,440 --> 00:33:23,895 No. I don't know if you should open the rat poison. 617 00:33:23,920 --> 00:33:26,975 One. Two. Three. Four. 618 00:33:27,000 --> 00:33:28,775 Five. Six. Seven. 619 00:33:28,800 --> 00:33:31,055 How many knives did you guys order? 620 00:33:31,080 --> 00:33:32,055 SHE LAUGHS 621 00:33:32,080 --> 00:33:33,655 50, maybe. 622 00:33:33,680 --> 00:33:36,495 Alexa... add knife. 623 00:33:36,520 --> 00:33:39,095 Knife. Knife. Knife. Knife. Knife. Knife. Knife. Knife. 624 00:33:39,120 --> 00:33:40,535 Knife to my basket. 625 00:33:40,560 --> 00:33:42,855 So it's a knife party! 626 00:33:42,880 --> 00:33:45,135 What did you say? Knife party. 627 00:33:46,280 --> 00:33:48,895 What's your reaction to that? 628 00:33:48,920 --> 00:33:50,295 Well, I'm surprised. 629 00:33:51,600 --> 00:33:55,055 I'm surprised there's no appropriate checks and balances in place. 630 00:33:55,080 --> 00:33:58,215 I'm surprised the algorithm allows the purchase without some kind 631 00:33:58,240 --> 00:34:00,015 of age verification. 632 00:34:00,040 --> 00:34:03,495 One... two. 633 00:34:03,520 --> 00:34:08,655 We purchase 67 items that we believe should have been age-verified. 634 00:34:08,680 --> 00:34:12,295 For each of these items, three offences were potentially committed, 635 00:34:12,320 --> 00:34:15,655 as none had age verification at the point of purchase, none 636 00:34:15,680 --> 00:34:18,815 were packaged to indicate age verification, and there was no age 637 00:34:18,840 --> 00:34:21,135 verification at the point of delivery. 638 00:34:21,160 --> 00:34:22,975 I ordered all of them. 639 00:34:23,000 --> 00:34:26,015 In fact, most went into Amazon lockers, making 640 00:34:26,040 --> 00:34:28,335 age verification impossible. 641 00:34:28,360 --> 00:34:32,815 That could be 201 offences all together. 642 00:34:32,840 --> 00:34:35,335 So 201 times £5,000 643 00:34:35,360 --> 00:34:37,695 suggests that... 644 00:34:37,720 --> 00:34:42,095 ...me and my accomplices hit Amazon for around £1 million. 645 00:34:42,120 --> 00:34:47,295 Sure, it could potentially be that much for 200 separate 646 00:34:47,320 --> 00:34:52,175 offences, but there's also... There's a much higher cost as well. 647 00:34:52,200 --> 00:34:55,575 If a company has to change its processes to stop the sale 648 00:34:55,600 --> 00:34:59,575 of all age-restricted products to children, that is going to hit 649 00:34:59,600 --> 00:35:02,575 the bottom line every year, forever. 650 00:35:02,600 --> 00:35:05,535 Paul said to leave the evidence with him and he would see 651 00:35:05,560 --> 00:35:06,735 what he could do. 652 00:35:06,760 --> 00:35:09,815 I felt like Amazon were getting away with it. 653 00:35:09,840 --> 00:35:12,895 Amazon said the majority of the products we bought didn't need 654 00:35:12,920 --> 00:35:15,655 age verification, but admitted that four of them 655 00:35:15,680 --> 00:35:19,375 did and that they've now been reclassified. 656 00:35:19,400 --> 00:35:20,695 They said... 657 00:35:25,400 --> 00:35:26,815 Don't open it. 658 00:35:26,840 --> 00:35:29,215 But I wasn't done with Amazon yet. 659 00:35:35,400 --> 00:35:38,575 I did a little bit of research and it turns out Amazon 660 00:35:38,600 --> 00:35:40,575 don't actually pay much tax. 661 00:35:40,600 --> 00:35:43,295 But like, don't you legally have to pay tax? 662 00:35:43,320 --> 00:35:46,375 Like, how do they get away with it? 663 00:35:46,400 --> 00:35:50,255 What large companies will do for the most part is tax avoidance 664 00:35:50,280 --> 00:35:51,655 and profit shifting. 665 00:35:54,480 --> 00:35:56,815 You only pay corporation tax on profits. 666 00:35:56,840 --> 00:35:59,175 Instead of declaring that they're making a profit 667 00:35:59,200 --> 00:36:02,175 in this country, they will bill you, say, through a third-party 668 00:36:02,200 --> 00:36:04,055 country such as Luxembourg. 669 00:36:04,080 --> 00:36:07,895 Yeah. It says on the Amazon receipts, it always says EU, 670 00:36:07,920 --> 00:36:09,655 Sarle? Sarle, yes. 671 00:36:09,680 --> 00:36:12,775 So Sarle is something that commonly appears on Luxembourg companies. 672 00:36:12,800 --> 00:36:14,295 We buy something from Amazon. 673 00:36:14,320 --> 00:36:16,855 We think we're buying it from the UK, but really we're buying 674 00:36:16,880 --> 00:36:18,015 it from Luxembourg. 675 00:36:18,040 --> 00:36:21,375 The Luxembourg company then gets a UK Amazon company to deliver 676 00:36:21,400 --> 00:36:26,295 it to our houses, but the revenues and profits are almost certainly 677 00:36:26,320 --> 00:36:28,215 declared in Luxembourg. 678 00:36:28,240 --> 00:36:30,615 And it's not because it's a centre of finance, it's not 679 00:36:30,640 --> 00:36:32,015 the City of London. 680 00:36:32,040 --> 00:36:35,375 It is for secrecy and tax purposes - for the most part. 681 00:36:35,400 --> 00:36:38,735 So is it easy to have an offshore company? 682 00:36:38,760 --> 00:36:41,535 If you've got enough money and legal expertise, 683 00:36:41,560 --> 00:36:42,695 very easy. 684 00:36:42,720 --> 00:36:45,415 Do you think there's enough, like, resources there to actually go 685 00:36:45,440 --> 00:36:47,455 after these companies? Definitely not. 686 00:36:47,480 --> 00:36:50,935 When you're seeing hundreds of millions of profits declared 687 00:36:50,960 --> 00:36:52,135 offshore every year, 688 00:36:52,160 --> 00:36:54,495 then we should be doing something about that. 689 00:36:54,520 --> 00:36:57,015 What do taxes actually pay for? 690 00:36:57,040 --> 00:37:00,695 Everything. Everything that people care about could be funded through 691 00:37:00,720 --> 00:37:03,495 money that is currently lost, because it's not so much wealth 692 00:37:03,520 --> 00:37:07,015 trickling down, but more sort of gushing offshore. 693 00:37:09,480 --> 00:37:13,295 That wealth could be taxed and could be paying for the NHS, 694 00:37:13,320 --> 00:37:18,335 for social care, for schools, for roads and transport and, 695 00:37:18,360 --> 00:37:21,375 you know, even things like potholes and... Potholes? 696 00:37:21,400 --> 00:37:25,255 How long would it take for an Amazon Prime delivery 697 00:37:25,280 --> 00:37:28,775 without using the roads that are paid for with our taxes? 698 00:37:28,800 --> 00:37:31,495 We get angry about things we can see, right? 699 00:37:31,520 --> 00:37:35,535 And with a pothole, that's... Like, you can literally see 700 00:37:35,560 --> 00:37:38,335 infrastructure crumbling. Right. And that makes people angry. 701 00:37:38,360 --> 00:37:42,135 And if Amazon paid more in taxes, there would be less potholes. 702 00:37:42,160 --> 00:37:43,895 To put it bluntly, yeah. 703 00:37:43,920 --> 00:37:47,615 So my plan is to help Amazon do the right thing. 704 00:37:47,640 --> 00:37:50,575 I'm going to trick Amazon into paying tax. 705 00:37:52,320 --> 00:37:57,135 The first thing I did was I went on the internet and I found a load 706 00:37:57,160 --> 00:37:59,895 of pothole fillers. Afternoon. Parcel. 707 00:37:59,920 --> 00:38:01,055 Oh, God. 708 00:38:01,080 --> 00:38:03,815 So the plan was to fill in the potholes with the pothole 709 00:38:03,840 --> 00:38:05,295 filler from Amazon. 710 00:38:05,320 --> 00:38:07,335 So I needed the builder. 711 00:38:07,360 --> 00:38:09,655 Craig 712 00:38:09,680 --> 00:38:13,015 I also needed the getaway driver. For the sake of convenience, 713 00:38:13,040 --> 00:38:14,415 that was also Craig. 714 00:38:16,480 --> 00:38:19,095 Next up was finding some of Britain's most menacing 715 00:38:19,120 --> 00:38:21,695 potholes. That is a fucking pothole. 716 00:38:21,720 --> 00:38:24,015 Right. OK. And how did you find the potholes? 717 00:38:24,040 --> 00:38:25,455 Local viral potholes. 718 00:38:25,480 --> 00:38:28,335 If you go on your local news website right now, I guarantee you one 719 00:38:28,360 --> 00:38:32,735 of the top read stories is someone angrily pointing at a pothole. 720 00:38:32,760 --> 00:38:35,895 There was one in Coventry that was called the Grand Canyon. 721 00:38:35,920 --> 00:38:39,775 I managed to get the Coventry Telegraph to do a survey. 722 00:38:39,800 --> 00:38:41,415 Did you see it? Yeah. 723 00:38:43,320 --> 00:38:46,295 Christine has been at war with that thing for a long time. 724 00:38:46,320 --> 00:38:49,815 This lady's granddaughter had broken her car in it. 725 00:38:49,840 --> 00:38:52,615 No-one would fill it in, so I went and filled it in for her. 726 00:38:52,640 --> 00:38:54,535 It's got to be an in-out operation. 727 00:38:54,560 --> 00:38:57,255 Yeah. You stop the traffic. I'll do the job. Straight in and out. 728 00:38:57,280 --> 00:38:59,735 Two minutes. A bucket in. All right. 729 00:38:59,760 --> 00:39:02,695 I think if we just do it and we do it with enough authority, no-one's 730 00:39:02,720 --> 00:39:04,655 going to question us. Come pass. 731 00:39:04,680 --> 00:39:06,655 Oh, mate, you've absolutely smashed it. 732 00:39:06,680 --> 00:39:08,615 We just filled the canyon. 733 00:39:09,920 --> 00:39:12,255 Is the potential problems that might arise 734 00:39:12,280 --> 00:39:15,655 the fact that I've basically been a pothole vigilante? 735 00:39:15,680 --> 00:39:17,135 Potentially. Health and safety. 736 00:39:17,160 --> 00:39:19,055 It's not done to an appropriate standard. 737 00:39:19,080 --> 00:39:21,615 There's a car crash. Someone trips, slips. 738 00:39:21,640 --> 00:39:23,975 You may now be the one that's liable. 739 00:39:24,000 --> 00:39:26,575 How much money is that likely to cost me? 740 00:39:26,600 --> 00:39:28,335 How many potholes did you do again? 741 00:39:28,360 --> 00:39:29,935 A handful. Yeah. 742 00:39:29,960 --> 00:39:31,695 Next pothole? Yeah. 743 00:39:34,360 --> 00:39:36,215 In there. This one. 744 00:39:41,040 --> 00:39:42,295 Let's go. 745 00:39:48,320 --> 00:39:50,935 I don't know if we've got enough left. I think we've run out. 746 00:39:50,960 --> 00:39:53,255 I think that's it. People were beeping their horns. 747 00:39:53,280 --> 00:39:55,455 They were so happy. 748 00:39:55,480 --> 00:39:56,455 What? 749 00:40:00,160 --> 00:40:03,415 They were saying, "Who's doing this?" And I was saying, "Amazon." 750 00:40:03,440 --> 00:40:05,895 Don't thank us. Thank Amazon. They're paying for it. 751 00:40:05,920 --> 00:40:08,575 You know who's paying for this? Amazon. 752 00:40:10,360 --> 00:40:13,015 What's this got to do with Amazon paying taxes? 753 00:40:13,040 --> 00:40:15,975 Remember earlier how I ordered all the pothole filler from Amazon? 754 00:40:16,000 --> 00:40:20,375 Apparently, Amazon use robots to process their refunds, but they do 755 00:40:20,400 --> 00:40:22,335 it by weight. They don't even open the packages. 756 00:40:22,360 --> 00:40:24,935 So to test this, I emptied all of the pothole filler 757 00:40:24,960 --> 00:40:28,455 I'd be using and took the empty packages down to the beach, filled 758 00:40:28,480 --> 00:40:31,935 them up with sand until they weighed exactly the same. 759 00:40:31,960 --> 00:40:33,455 And I went on Amazon 760 00:40:33,480 --> 00:40:37,855 and I filed for a refund and said that the product was... 761 00:40:37,880 --> 00:40:40,375 I just didn't want it any more. Right. Hmm. 762 00:40:44,360 --> 00:40:46,175 I was just... Because I'm working by the beach. 763 00:40:48,120 --> 00:40:49,575 I got my money back. 764 00:40:49,600 --> 00:40:54,055 Communities had their pothole problem resolved, and Amazon... 765 00:40:54,080 --> 00:40:56,855 Amazon get to have done the right thing. 766 00:40:56,880 --> 00:41:00,175 Without knowing it. Without knowing it. Yeah. 767 00:41:00,200 --> 00:41:01,815 How serious could that be? 768 00:41:01,840 --> 00:41:04,335 Well, how much money are we talking? 769 00:41:04,360 --> 00:41:06,295 Well, the refund? Hundreds of pounds. 770 00:41:06,320 --> 00:41:07,815 Hundreds of pounds. 771 00:41:07,840 --> 00:41:09,295 All right. 772 00:41:09,320 --> 00:41:11,855 Well, it's pre-planned. 773 00:41:11,880 --> 00:41:14,455 Quite a sophisticated process. 774 00:41:14,480 --> 00:41:18,855 You're exploiting a flaw that you know about in their system. 775 00:41:18,880 --> 00:41:21,415 Hypothetically, if that is what happened, 776 00:41:21,440 --> 00:41:23,375 that could be quite serious. 777 00:41:23,400 --> 00:41:26,935 Would the owner of the beach be angry with me for taking the sand? 778 00:41:26,960 --> 00:41:30,375 I doubt the owner of the beach is going to be your biggest problem 779 00:41:30,400 --> 00:41:31,815 here. Right. OK. 780 00:41:31,840 --> 00:41:34,135 It's probably Amazon or the police. 781 00:41:34,160 --> 00:41:37,055 I haven't considered the fact the police could even... 782 00:41:37,080 --> 00:41:39,495 Why would they be interested in this? Why is...? 783 00:41:39,520 --> 00:41:42,215 Because it's a criminal offence, Oobah. Right. OK. 784 00:41:42,240 --> 00:41:45,375 You've got money you're not entitled to from Amazon 785 00:41:45,400 --> 00:41:48,255 by lying on your returns. On your refunds. 786 00:41:48,280 --> 00:41:49,815 Right. OK. 787 00:41:49,840 --> 00:41:54,375 That's fraud. That's textbook fraud by false representation. 788 00:41:54,400 --> 00:41:59,255 What's the maximum sentence you could get for fraud? 789 00:41:59,280 --> 00:42:01,575 It can carry years. 790 00:42:01,600 --> 00:42:05,655 The judge at sentencing may take into account why you did something, 791 00:42:05,680 --> 00:42:07,975 but it's not relevant to whether or not an offence 792 00:42:08,000 --> 00:42:09,215 has taken place. 793 00:42:09,240 --> 00:42:11,095 The offence is the offence. 794 00:42:11,120 --> 00:42:15,855 So your good intentions, your Robin Hood quest to make them pay taxes, 795 00:42:15,880 --> 00:42:18,095 is not really going to feature. 796 00:42:21,440 --> 00:42:23,295 He was right. 797 00:42:23,320 --> 00:42:27,775 I saw a story online that confirmed basically everything he was saying. 798 00:42:27,800 --> 00:42:34,215 I just read a story about two kids in Spain who did the exact 799 00:42:34,240 --> 00:42:36,495 same Amazon scam. 800 00:42:36,520 --> 00:42:38,775 I think this could land me in... 801 00:42:38,800 --> 00:42:40,015 ...serious trouble. 802 00:42:43,560 --> 00:42:45,975 But I had something else up my sleeve. 803 00:42:47,840 --> 00:42:48,935 So... 804 00:42:50,400 --> 00:42:53,335 ...six weeks ago, before I did any of this... 805 00:42:53,360 --> 00:42:55,655 I saw that news story and thought... 806 00:42:55,680 --> 00:42:57,935 this could land me in serious trouble. 807 00:43:00,320 --> 00:43:01,775 Unless I do something about it. 808 00:43:01,800 --> 00:43:04,855 Well, how do I protect myself? 809 00:43:04,880 --> 00:43:06,295 What would Jeff do? 810 00:43:06,320 --> 00:43:10,695 What tax havens are used commonly by big corporations? 811 00:43:10,720 --> 00:43:14,455 So, Luxembourg, often thought of as a tax haven, is what's 812 00:43:14,480 --> 00:43:17,175 used by Amazon. Other common ones? 813 00:43:17,200 --> 00:43:20,455 Ireland. I'd probably use Bermuda or the Cayman Islands, 814 00:43:20,480 --> 00:43:21,695 potentially Belize. 815 00:43:21,720 --> 00:43:25,215 I'd use one of those companies because there's very little 816 00:43:25,240 --> 00:43:26,535 jurisdiction over them. 817 00:43:26,560 --> 00:43:31,255 We're going to somewhere very, very secretive. 818 00:43:35,120 --> 00:43:38,615 I now proudly own a company in Belize. 819 00:43:42,200 --> 00:43:43,215 Belize? 820 00:43:43,240 --> 00:43:44,535 Yes. Right. 821 00:43:44,560 --> 00:43:47,455 I created an Amazon business account for that business 822 00:43:47,480 --> 00:43:50,735 and purchased the pothole filler through Amazon. 823 00:43:50,760 --> 00:43:52,295 Afternoon, parcel? 824 00:43:52,320 --> 00:43:54,615 So, another company out of the UK... 825 00:43:54,640 --> 00:43:56,455 A shell company. .. has bought the items? 826 00:43:56,480 --> 00:43:57,775 Yes. 827 00:43:57,800 --> 00:44:00,335 My name is not in any way attached to the business. 828 00:44:00,360 --> 00:44:02,655 Yeah. Or the business account. 829 00:44:02,680 --> 00:44:04,655 I used a gift card instead of my credit card. 830 00:44:04,680 --> 00:44:07,335 So, not attached to me, either. 831 00:44:07,360 --> 00:44:09,695 I think that's me. That's my hands clean. 832 00:44:09,720 --> 00:44:11,655 Morals and ethics aside, technically... 833 00:44:14,000 --> 00:44:16,255 ...this is an offshore issue. 834 00:44:16,280 --> 00:44:17,335 Yeah. 835 00:44:17,360 --> 00:44:19,175 And... 836 00:44:19,200 --> 00:44:21,135 ...do you want to know the name of the company? 837 00:44:21,160 --> 00:44:22,135 Mm. 838 00:44:25,960 --> 00:44:28,855 Hole Maintenance and Repair Corp. 839 00:44:28,880 --> 00:44:31,135 Or, as an acronym... 840 00:44:31,160 --> 00:44:34,175 HMRC. 841 00:44:34,200 --> 00:44:35,175 Yeah. 842 00:44:38,160 --> 00:44:43,615 So, I could have used the same structure 843 00:44:43,640 --> 00:44:47,415 that Amazon uses to avoid paying tax 844 00:44:47,440 --> 00:44:49,975 to avoid getting in trouble. 845 00:45:05,120 --> 00:45:06,415 Yeah. 846 00:45:06,440 --> 00:45:07,815 See, now you seem impressed! 847 00:45:07,840 --> 00:45:09,215 Have you've actually done this? 848 00:45:09,240 --> 00:45:10,615 Yes. 849 00:45:10,640 --> 00:45:13,535 Yeah, I don't think Amazon will be pursuing you 850 00:45:13,560 --> 00:45:14,615 for fraud 851 00:45:14,640 --> 00:45:15,615 through Belize. 852 00:45:16,760 --> 00:45:19,055 I think they'll struggle to do that. 853 00:45:19,080 --> 00:45:21,415 Amazon will struggle to get their hands on me? 854 00:45:21,440 --> 00:45:25,295 I think you will probably get away with committing fraud, there. 855 00:45:25,320 --> 00:45:26,335 I don't know. 856 00:45:26,360 --> 00:45:27,615 Don't quote me in court! 857 00:45:27,640 --> 00:45:30,055 So after working undercover at Amazon, 858 00:45:30,080 --> 00:45:33,895 creating a number one product made out of Amazon drivers' urine, 859 00:45:33,920 --> 00:45:36,935 to learning how dangerous their platform can be, 860 00:45:36,960 --> 00:45:40,295 to turning the tables on Amazon's alleged tax avoidance, 861 00:45:40,320 --> 00:45:44,215 I've become very familiar with Amazon's use of loopholes. 862 00:45:44,240 --> 00:45:45,895 But their favourite loophole? 863 00:45:53,040 --> 00:45:54,495 It's you. 864 00:45:54,520 --> 00:45:57,455 It is impossible to imagine a customer coming to me 865 00:45:57,480 --> 00:46:00,215 ten years from now and saying, "Jeff, I love Amazon. 866 00:46:00,240 --> 00:46:02,575 "I just wish you delivered a little more slowly." 867 00:46:02,600 --> 00:46:06,295 It sounds like they're blaming the way they operate on you. 868 00:46:06,320 --> 00:46:08,175 I take it as an article of faith 869 00:46:08,200 --> 00:46:09,615 that customers notice 870 00:46:09,640 --> 00:46:11,215 when you do the right thing. 871 00:46:11,240 --> 00:46:13,535 And that's a lot of power that they're claiming 872 00:46:13,560 --> 00:46:14,455 that you have over them. 873 00:46:14,480 --> 00:46:16,215 So what are you going to do with it? 874 00:46:16,240 --> 00:46:17,415 And just one more thing. 875 00:46:17,440 --> 00:46:19,775 Remember earlier on when I had to sign that kind of 876 00:46:19,800 --> 00:46:22,095 confidentiality agreement just to work at Amazon? 877 00:46:22,120 --> 00:46:23,135 I agree to that. 878 00:46:23,160 --> 00:46:24,215 And I agree to that. 879 00:46:27,800 --> 00:46:30,175 Well, Colin, the lawyer had a look over it. 880 00:46:30,200 --> 00:46:31,455 Yeah, as I thought. 881 00:46:34,640 --> 00:46:36,175 Protected disclosures. 882 00:46:37,760 --> 00:46:38,855 What do you mean? 883 00:46:38,880 --> 00:46:41,375 They can't stop you revealing, 884 00:46:41,400 --> 00:46:43,655 in the appropriate forum, 885 00:46:43,680 --> 00:46:45,135 in the correct way, 886 00:46:45,160 --> 00:46:46,695 criminal wrongdoing, 887 00:46:46,720 --> 00:46:49,015 breach of health and safety legislation, 888 00:46:49,040 --> 00:46:51,375 breach of safe environment for work. 889 00:46:51,400 --> 00:46:54,775 How much would you have charged to have looked through this contract 890 00:46:54,800 --> 00:46:55,975 as you just had, 891 00:46:56,000 --> 00:46:58,335 If I was just... If I'd walked in off the street? 892 00:46:58,360 --> 00:47:00,015 I would have said it'd be about 300 an hour to 893 00:47:00,040 --> 00:47:01,255 look through the agreement. 894 00:47:01,280 --> 00:47:02,455 £300 an hour? 895 00:47:02,480 --> 00:47:04,895 I'd have thought, for an average employment lawyer, yeah. 896 00:47:04,920 --> 00:47:07,455 So, then, basically, what you're doing right now 897 00:47:07,480 --> 00:47:09,015 is providing legal advice 898 00:47:09,040 --> 00:47:11,375 to every single Amazon employee out there 899 00:47:11,400 --> 00:47:13,935 on the NDA that they've signed. 900 00:47:13,960 --> 00:47:16,255 Fuck you for screwing me over! 901 00:47:16,280 --> 00:47:18,175 So, if you're an Amazon employee who's dealing with 902 00:47:18,200 --> 00:47:19,495 health and safety breaches, 903 00:47:19,520 --> 00:47:20,975 dangerous working conditions, 904 00:47:21,000 --> 00:47:23,255 or just mistreatment at work, 905 00:47:23,280 --> 00:47:25,855 then head to www.ndanoway.com 906 00:47:25,880 --> 00:47:28,415 to receive Colin's full, free, advice. 907 00:47:29,560 --> 00:47:30,935 My advice has been 908 00:47:30,960 --> 00:47:33,335 based on academic commentary. 909 00:47:33,360 --> 00:47:34,895 It's not legal advice. 910 00:47:34,920 --> 00:47:36,695 Hopefully, there'll be a disclaimer, 911 00:47:36,720 --> 00:47:37,935 saying it's nonbinding. 912 00:47:37,960 --> 00:47:39,255 My true advice? 913 00:47:39,280 --> 00:47:40,575 Hmm. 914 00:47:40,600 --> 00:47:41,815 Don't publish this film.