1 00:00:10,969 --> 00:00:12,405 Beautiful view up here. 2 00:00:12,429 --> 00:00:14,032 It's really something, isn't it? 3 00:00:14,056 --> 00:00:15,724 I can see why you love this, Dad. 4 00:00:18,727 --> 00:00:21,230 "You've been boarded"? What the heck is that? 5 00:00:34,868 --> 00:00:37,096 Yes, and I think they're gonna crash it. 6 00:00:37,120 --> 00:00:38,520 Crash it into what? 7 00:00:40,249 --> 00:00:42,602 I need everybody off the bridge now! 8 00:00:42,626 --> 00:00:44,812 Let's go! Let's go! 9 00:00:44,836 --> 00:00:46,773 Zoey! 10 00:00:46,797 --> 00:00:47,857 Liam, stop! 11 00:00:50,509 --> 00:00:52,320 All passengers and crew, 12 00:00:52,344 --> 00:00:53,863 put on your life jackets and prepare for impact. 13 00:01:04,605 --> 00:01:07,585 I founded Raleigh Reserve with one simple vision, 14 00:01:07,609 --> 00:01:10,088 to make the best damn Tennessee whiskey 15 00:01:10,112 --> 00:01:12,281 the world has ever tasted. 16 00:01:13,156 --> 00:01:16,135 Now, the Raleigh family has been synonymous with Nashville 17 00:01:16,159 --> 00:01:19,681 since we brought the railroad up to a small community 18 00:01:19,705 --> 00:01:21,307 with big dreams. 19 00:01:21,331 --> 00:01:22,809 And while we take great pride 20 00:01:22,833 --> 00:01:25,270 in all the ways we've helped build this city, 21 00:01:25,294 --> 00:01:30,191 my greatest passion is what's in your glass. 22 00:01:30,215 --> 00:01:33,969 So from me, Edward Raleigh, as we like to say, 23 00:01:34,845 --> 00:01:36,406 holler and swaller! 24 00:01:36,430 --> 00:01:39,284 Holler and swaller to you, Mr. Raleigh. 25 00:01:39,308 --> 00:01:41,035 Alright, folks. 26 00:01:41,059 --> 00:01:43,371 Are y'all ready to taste what Luxury Magazine 27 00:01:43,395 --> 00:01:45,498 called the Louis Vuitton of craft whiskey? 28 00:01:45,522 --> 00:01:47,041 Yes, we are! 29 00:01:47,065 --> 00:01:48,859 -Let's do this! Whoo! -Stop. 30 00:01:50,193 --> 00:01:52,463 Our first flight is our Oak Blends, 31 00:01:52,487 --> 00:01:54,507 which we store right here in this rickhouse. 32 00:01:54,531 --> 00:01:57,051 Sniff, sip, and savor. 33 00:01:57,075 --> 00:01:58,928 -I will! -Cheers, y'all. 34 00:01:58,952 --> 00:01:59,971 Cheers! 35 00:01:59,995 --> 00:02:01,204 Cheers, baby. 36 00:02:01,663 --> 00:02:02,664 Cheers. 37 00:02:04,458 --> 00:02:07,020 -Mm. -Tom, what are you doing? 38 00:02:07,044 --> 00:02:08,854 I'm sipping, Mitch. What does it look like I'm doing? 39 00:02:08,878 --> 00:02:10,148 It looks like you're swallowing? 40 00:02:10,172 --> 00:02:11,691 We flew across the country 41 00:02:11,715 --> 00:02:14,402 to taste the Louis Vuitton of whiskeys, alright? 42 00:02:14,426 --> 00:02:17,530 You heard that Raleigh guy, he said swaller. 43 00:02:17,554 --> 00:02:20,033 This is a long tour. You're gonna get loaded. 44 00:02:20,057 --> 00:02:22,035 That's why they provide spittoons. 45 00:02:22,059 --> 00:02:24,662 Besides, you know what alcohol does to your gout. 46 00:02:24,686 --> 00:02:26,623 Look, this is like getting the golden ticket 47 00:02:26,647 --> 00:02:27,999 to Willy Wonka's factory. 48 00:02:28,023 --> 00:02:29,399 Right? Come on. 49 00:02:30,067 --> 00:02:31,586 I'm gonna enjoy every bit of it. 50 00:02:31,610 --> 00:02:34,613 Okay. Just remember what happened to Augustus Gloop. 51 00:02:35,155 --> 00:02:36,758 This is the grain room 52 00:02:36,782 --> 00:02:38,843 where we grind our locally sourced wheat 53 00:02:38,867 --> 00:02:40,762 with a custom-engineered mill 54 00:02:40,786 --> 00:02:43,014 imported from a stone mill from Austria. 55 00:02:43,038 --> 00:02:45,558 Austria. Mitch, Austria! 56 00:02:45,582 --> 00:02:47,143 It's only fitting we sample 57 00:02:47,167 --> 00:02:49,002 all of our Raleigh Rye whiskeys here. 58 00:02:49,878 --> 00:02:51,564 -Thank you. -Mm. Ooh! 59 00:02:54,633 --> 00:02:56,235 Ooh, that is good. 60 00:02:56,259 --> 00:02:57,386 You gonna finish that? 61 00:03:00,013 --> 00:03:04,202 And this is the crown jewel of the distillery. 62 00:03:04,226 --> 00:03:07,580 In these fermenters, we keep our secret sour, 63 00:03:07,604 --> 00:03:09,624 the same seed yeast Mr. Raleigh used 64 00:03:09,648 --> 00:03:11,542 to make his first batch of moonshine with. 65 00:03:11,566 --> 00:03:13,294 It defines the Raleigh label. 66 00:03:13,318 --> 00:03:15,546 Somebody's gout acting up? 67 00:03:15,570 --> 00:03:16,881 ♪ Worth it ♪ 68 00:03:16,905 --> 00:03:19,967 So, it's in this room where we taste 69 00:03:19,991 --> 00:03:22,428 our most prized vintage we produce: 70 00:03:22,452 --> 00:03:24,055 Raleigh Number Seven. 71 00:03:25,288 --> 00:03:26,724 Oh, wow. 72 00:03:26,748 --> 00:03:28,834 ♪ You know if you break it you buy it ♪ 73 00:03:30,919 --> 00:03:32,522 Oh, my God. 74 00:03:32,546 --> 00:03:34,023 That is amazing. 75 00:03:34,047 --> 00:03:35,274 I am not spitting that out. 76 00:03:35,298 --> 00:03:36,359 Right? 77 00:03:36,383 --> 00:03:38,319 -Raleigh Number Seven, baby. -Mm! 78 00:03:38,343 --> 00:03:40,321 -Come on. -Raleigh Number Seven! 79 00:03:40,345 --> 00:03:42,073 Uh, girl, can we get another round? 80 00:03:42,097 --> 00:03:43,908 Um... 81 00:03:43,932 --> 00:03:45,684 Oh, that's the spirit. 82 00:03:46,143 --> 00:03:47,245 -Holler and swaller. -Holler and swaller. 83 00:03:49,020 --> 00:03:51,416 The copper distill to your left is 100 years old. 84 00:03:51,440 --> 00:03:53,876 It's in here that we distill the alcohol six times 85 00:03:53,900 --> 00:03:55,920 to achieve that smooth Raleigh flavor. 86 00:03:55,944 --> 00:03:58,405 -Excuse me, tour lady? -Question? 87 00:03:58,864 --> 00:04:00,949 Are we drinking those or what? 88 00:04:01,908 --> 00:04:03,010 -Oh! -Mitch! 89 00:04:04,202 --> 00:04:06,347 Sir, are you alright? 90 00:04:06,371 --> 00:04:08,433 -I'm good, I'm good, I'm good. -Sir, are you alright? 91 00:04:08,457 --> 00:04:11,185 -I'm "Raleigh" good, actually. -Ohh! Oh! 92 00:04:11,209 --> 00:04:13,187 -Kevin, Harry! Towels! -Oh, no, no. 93 00:04:13,211 --> 00:04:14,522 I'm sorry, folks, I'm afraid 94 00:04:14,546 --> 00:04:16,274 we're gonna have to cut the tour short. 95 00:04:16,298 --> 00:04:18,358 We need to get this man medical attention. 96 00:04:18,382 --> 00:04:20,236 Come on, folks, we gotta go. 97 00:04:20,260 --> 00:04:21,980 -Now who's Augustus Gloop? -Oh! 98 00:04:22,345 --> 00:04:25,766 ♪ You know if you break it you buy it ♪ 99 00:04:38,862 --> 00:04:40,214 Grandpa's gonna be wrecked, man. 100 00:04:40,238 --> 00:04:41,632 That distillery is his baby. 101 00:04:41,656 --> 00:04:42,925 Yeah, hopefully we're not too late. 102 00:04:42,949 --> 00:04:44,969 Or your grandpa's gonna lose his mind. 103 00:04:44,993 --> 00:04:46,411 Ain't that the truth. 104 00:04:48,747 --> 00:04:50,057 Ry, Taylor, 105 00:04:50,081 --> 00:04:51,809 start hooking up the inch-and-three-quarters. 106 00:04:51,833 --> 00:04:53,627 Come on, y'all, let's get after it! 107 00:04:54,878 --> 00:04:57,148 Dispatch, 113 is on site. 108 00:04:57,172 --> 00:04:58,608 We're gonna need more companies out here. 109 00:04:58,632 --> 00:05:01,152 110 is en route. Let me know where you want 'em when they land. 110 00:05:01,176 --> 00:05:03,112 Will do. This place been evacuated? 111 00:05:03,136 --> 00:05:05,323 Everybody's safe and accounted for at the Visitor's Center. 112 00:05:05,347 --> 00:05:06,908 Any idea if the big guy's on site? 113 00:05:06,932 --> 00:05:08,075 Our father-in-law? 114 00:05:08,099 --> 00:05:10,018 -I sure hope not. -You and me both. 115 00:05:11,144 --> 00:05:12,330 They tell you how this started? 116 00:05:12,354 --> 00:05:14,040 Apparently a guest fell into a distiller 117 00:05:14,064 --> 00:05:15,166 and closed some valves. 118 00:05:18,777 --> 00:05:20,111 Incoming! 119 00:05:25,283 --> 00:05:27,003 I'd say the distiller was a pretty good bet. 120 00:05:27,536 --> 00:05:29,347 Don, we have a problem. 121 00:05:29,371 --> 00:05:32,016 The fire is moving towards the fermentation room, 122 00:05:32,040 --> 00:05:35,186 which houses two 950-gallon vats 123 00:05:35,210 --> 00:05:37,730 of extremely flammable sour mash. 124 00:05:37,754 --> 00:05:39,982 Edward's secret sauce. 125 00:05:40,006 --> 00:05:41,317 Flames hit that, and... 126 00:05:41,341 --> 00:05:43,319 it'll be like a bomb goin' off. 127 00:05:43,343 --> 00:05:44,821 We're not gonna let that happen. 128 00:05:44,845 --> 00:05:46,322 We got water on it now. 129 00:05:46,346 --> 00:05:47,666 Hopefully, it never gets that far. 130 00:05:50,892 --> 00:05:52,328 What the... 131 00:05:52,352 --> 00:05:54,497 Hey, I'm losing water over here. 132 00:05:54,521 --> 00:05:56,290 Hey, someone check the hydrant. 133 00:05:56,314 --> 00:05:57,875 Hey, Cap! We got a problem! 134 00:05:57,899 --> 00:05:59,669 We're running low on pressure. 135 00:05:59,693 --> 00:06:01,504 Hydrants aren't pumping out any water. 136 00:06:01,528 --> 00:06:03,089 That don't make any sense. We're right next to the main line. 137 00:06:03,113 --> 00:06:04,257 It gets worse. 138 00:06:04,281 --> 00:06:05,758 Engine's almost out, too. 139 00:06:05,782 --> 00:06:06,884 Dispatch, we're having trouble 140 00:06:06,908 --> 00:06:08,302 getting pressure out of the hydrants. 141 00:06:08,326 --> 00:06:10,179 Did, uh, Metro Water tell you about any issues? 142 00:06:10,203 --> 00:06:12,473 No, I don't see anything flagged. 143 00:06:15,709 --> 00:06:16,918 Hey, we got ember cast! 144 00:06:18,587 --> 00:06:20,267 It's headed to the fermentation room. 145 00:06:20,881 --> 00:06:22,567 Dispatch, have the 110 head 146 00:06:22,591 --> 00:06:24,193 straight down to the river and start pumping water. 147 00:06:24,217 --> 00:06:25,945 -We need all we can get. -Copy that. 148 00:06:25,969 --> 00:06:28,239 110, begin routing water from the Cumberland to main lines. 149 00:06:28,263 --> 00:06:30,324 Copy you, dispatch. We're landing now. 150 00:06:30,348 --> 00:06:32,034 -Ryan. Get a strike team. -Yep? 151 00:06:32,058 --> 00:06:33,828 Get in the fermentation room and start attacking it. 152 00:06:33,852 --> 00:06:36,289 Do everything you can to protect the vats, 153 00:06:36,313 --> 00:06:38,499 because if that room goes, it is game over. 154 00:06:38,523 --> 00:06:40,501 110, what's your ETA? 155 00:06:40,525 --> 00:06:42,712 We just parked at the river. Setting up now. 156 00:06:42,736 --> 00:06:45,172 Okay, let me know when you charge the line. 157 00:06:45,196 --> 00:06:47,008 Come on, double time. Let's go! 158 00:06:50,035 --> 00:06:51,554 Start foaming around the vats. 159 00:06:51,578 --> 00:06:53,913 Anything to keep them from catching on fire. 160 00:06:54,789 --> 00:06:56,392 What is this stuff? 161 00:06:56,416 --> 00:06:58,603 Heritage sour. Highly flammable. 162 00:06:58,627 --> 00:07:01,022 And my grandpa's most prized possession. 163 00:07:01,046 --> 00:07:03,065 What's the temperature in that room? 164 00:07:03,089 --> 00:07:04,633 Somebody get me a reading in there. 165 00:07:07,510 --> 00:07:09,155 Ceiling temps around 500 degrees. 166 00:07:09,179 --> 00:07:10,865 Ethanol flashes over at 680. 167 00:07:10,889 --> 00:07:13,659 That fire keeps moving, I need you all to get out of there. 168 00:07:13,683 --> 00:07:15,369 110, where is my water?! 169 00:07:15,393 --> 00:07:17,580 We're doing everything we can, 170 00:07:17,604 --> 00:07:19,206 but... 171 00:07:19,230 --> 00:07:20,666 pump's struggling to make it up the hill. 172 00:07:20,690 --> 00:07:21,959 It'll be a few more minutes. 173 00:07:21,983 --> 00:07:24,086 We may not have a few more minutes. 174 00:07:24,110 --> 00:07:26,589 Temps at 580 degrees, Cap. 175 00:07:26,613 --> 00:07:28,341 Bust open those vats and drain 'em. 176 00:07:28,365 --> 00:07:29,675 The hell you will! 177 00:07:29,699 --> 00:07:31,427 -You have to get back. -Oh, great. 178 00:07:31,451 --> 00:07:33,054 Edward, this is a restricted fire zone. 179 00:07:33,078 --> 00:07:34,221 You cannot be here. 180 00:07:34,245 --> 00:07:35,806 This is private property and it's mine! 181 00:07:35,830 --> 00:07:37,600 -Who are you to tell me what... -The Incident Commander. 182 00:07:37,624 --> 00:07:39,644 You don't start walking away, I will have you arrested. 183 00:07:39,668 --> 00:07:41,479 You'd love that, wouldn't you?! 184 00:07:41,503 --> 00:07:43,463 Water's coming. Sixty seconds, IC. 185 00:07:44,422 --> 00:07:45,566 Thank you, Captain. 186 00:07:45,590 --> 00:07:47,401 Dad, the temp in the vats 187 00:07:47,425 --> 00:07:49,552 is 650 degrees and climbing! 188 00:07:51,846 --> 00:07:53,074 Alright, do it. Drain 'em. 189 00:07:53,098 --> 00:07:54,659 The guy said the water's coming! 190 00:07:54,683 --> 00:07:55,785 It's too late. 191 00:07:55,809 --> 00:07:57,286 That sour is irreplaceable! 192 00:07:57,310 --> 00:07:59,038 Come on, don't do it, Don, don't. 193 00:07:59,062 --> 00:08:02,208 Dad, if we do this, it's gonna kill Grandpa. 194 00:08:02,232 --> 00:08:03,709 Don't! Don, please don't! 195 00:08:03,733 --> 00:08:05,086 Better him than y'all. 196 00:08:05,110 --> 00:08:06,420 Do it, and get out of there fast. 197 00:08:06,444 --> 00:08:07,987 Okay, break 'em and drain 'em. 198 00:08:08,738 --> 00:08:09,948 Forgive me, Grandpa. 199 00:08:20,875 --> 00:08:22,228 Get back! 200 00:08:22,252 --> 00:08:24,730 Alright, let's go. Go, go, go! Come on! 201 00:08:24,754 --> 00:08:26,315 You son of a bitch! 202 00:08:26,339 --> 00:08:27,858 Okay, IC, 203 00:08:27,882 --> 00:08:29,134 your line should be charged. 204 00:08:30,677 --> 00:08:32,154 We got water! 205 00:08:40,352 --> 00:08:41,770 That's it. It's working. 206 00:08:43,523 --> 00:08:45,960 I guess we did have an extra second. 207 00:08:45,984 --> 00:08:47,318 Oh, you think this is funny?! 208 00:08:49,195 --> 00:08:52,508 If you weren't my son-in-law, I'd knock your teeth out. 209 00:08:52,532 --> 00:08:54,659 That'd make for an awkward Christmas, wouldn't it? 210 00:09:07,130 --> 00:09:08,130 Cap... 211 00:09:09,591 --> 00:09:11,444 as a physician, I can tell you 212 00:09:11,468 --> 00:09:13,195 it's never a good idea to rage lift. 213 00:09:13,219 --> 00:09:14,822 I'm just gettin' my heart rate up. 214 00:09:14,846 --> 00:09:15,948 Looked like it was already pretty high 215 00:09:15,972 --> 00:09:17,199 out on the distillery call. 216 00:09:17,223 --> 00:09:19,160 Oh, Grandpa gets under his skin. 217 00:09:19,184 --> 00:09:20,786 Yeah, that's 'cause he's a dick. 218 00:09:20,810 --> 00:09:21,811 Oh. 219 00:09:23,063 --> 00:09:24,623 I shouldn't say that. He is... 220 00:09:24,647 --> 00:09:26,167 He's just not a... 221 00:09:26,191 --> 00:09:28,026 He's not a nice guy, he's a... 222 00:09:28,735 --> 00:09:30,546 -He's a difficult man. -Really? 223 00:09:30,570 --> 00:09:31,756 I always heard that he was the one 224 00:09:31,780 --> 00:09:32,965 that funded the 113 remodel. 225 00:09:32,989 --> 00:09:34,633 He did. 226 00:09:34,657 --> 00:09:37,094 That was back in the days when they were on speaking terms. 227 00:09:41,998 --> 00:09:43,517 Anybody feel like a smoothie? 228 00:09:43,541 --> 00:09:45,478 Yeah, I could go for one. Blue, you want a smoothie? 229 00:09:45,502 --> 00:09:46,753 No, I'm good, thank you. 230 00:09:50,757 --> 00:09:51,757 So, what happened? 231 00:09:52,842 --> 00:09:54,070 Ryan chose the wrong career. 232 00:09:54,094 --> 00:09:55,637 Oh, it's a bit more nuanced than that. 233 00:09:56,721 --> 00:09:58,491 I'm his only grandson, 234 00:09:58,515 --> 00:10:00,326 and Grandpa was hoping I'd join the family business. 235 00:10:00,350 --> 00:10:01,911 You are in the family business. 236 00:10:01,935 --> 00:10:03,871 Well, he's in the Hart family business. 237 00:10:03,895 --> 00:10:05,122 Yeah, his grandfather was so ticked off, 238 00:10:05,146 --> 00:10:06,457 he cut him out of the Raleigh trust. 239 00:10:06,481 --> 00:10:08,542 That is water under the bridge now. 240 00:10:08,566 --> 00:10:10,669 I've made peace with it. 241 00:10:10,693 --> 00:10:12,053 I was hoping you could do the same. 242 00:10:12,737 --> 00:10:14,507 I will never make peace with him 243 00:10:14,531 --> 00:10:16,634 trying to use his money to drive a wedge between you and me. 244 00:10:16,658 --> 00:10:18,177 Yeah, well, either way, it wouldn't hurt 245 00:10:18,201 --> 00:10:19,953 to do a little damage control after today. 246 00:10:20,578 --> 00:10:21,579 I didn't start that fire. 247 00:10:22,747 --> 00:10:25,643 You're the one who made the call to destroy the sacred mash. 248 00:10:25,667 --> 00:10:27,144 You think I made the wrong call? 249 00:10:27,168 --> 00:10:28,979 No, I think that to a layman it might look like 250 00:10:29,003 --> 00:10:31,524 -you were quick on the draw. -Hmm. 251 00:10:31,548 --> 00:10:33,526 And that this is an opportunity for you to take the high road, 252 00:10:33,550 --> 00:10:35,027 and I think you should take it. 253 00:10:35,051 --> 00:10:36,362 Problem with the high road is 254 00:10:36,386 --> 00:10:38,113 -it never quite makes it to your granddad. -Hmm. 255 00:10:38,137 --> 00:10:39,698 Speak of the devil? 256 00:10:39,722 --> 00:10:41,015 Not quite. It's the chief. 257 00:10:42,267 --> 00:10:44,060 Hey, Chief. What can I do for you? 258 00:10:46,104 --> 00:10:47,856 Everyone, gather up. 259 00:10:48,314 --> 00:10:52,294 I have ordered pastries and coffee from D'Andrews. 260 00:10:52,318 --> 00:10:54,171 Is it dispatch appreciation week? 261 00:10:54,195 --> 00:10:55,923 I thought y'all deserved a little treat 262 00:10:55,947 --> 00:10:57,550 after you all rescued those kidnapped kids 263 00:10:57,574 --> 00:10:59,218 from their dad last week. 264 00:10:59,242 --> 00:11:01,512 Thank you, Alden, that's so sweet. 265 00:11:01,536 --> 00:11:03,138 Cammie, you were brilliant. 266 00:11:03,162 --> 00:11:06,016 Oh, Saint Cammie does it again, shocker. 267 00:11:06,040 --> 00:11:08,853 Be nice. At least we get treats. 268 00:11:08,877 --> 00:11:11,317 Nothing goes better with sitting all day than processed sugar. 269 00:11:19,762 --> 00:11:20,847 Alden, who are they? 270 00:11:21,472 --> 00:11:23,558 Did I not mention we have guests joining us today? 271 00:11:24,684 --> 00:11:26,871 No, you definitely did not. 272 00:11:26,895 --> 00:11:29,039 Why do they look like the bad guys from The Matrix? 273 00:11:29,063 --> 00:11:30,875 Let me introduce y'all to the folks 274 00:11:30,899 --> 00:11:32,960 from Haynes and Frears. 275 00:11:32,984 --> 00:11:36,714 The city has hired them to help Emergency Services run more smoothly. 276 00:11:36,738 --> 00:11:38,090 That's code for "people are getting fired." 277 00:11:38,114 --> 00:11:39,800 We're getting DOGE'd. 278 00:11:39,824 --> 00:11:41,844 Come on, we don't know that we're getting DOGE'd. 279 00:11:41,868 --> 00:11:43,971 My name is Ariella Kinsey, 280 00:11:43,995 --> 00:11:46,807 and we are here because your city is rife 281 00:11:46,831 --> 00:11:48,392 with inefficiency and waste. 282 00:11:48,416 --> 00:11:49,852 I don't say that to insult you. 283 00:11:49,876 --> 00:11:52,646 Los Angeles, Atlanta, New York, 284 00:11:52,670 --> 00:11:56,442 each of them was a morbidly bloated, bureaucratic mess 285 00:11:56,466 --> 00:11:57,651 before we found them, too. 286 00:11:57,675 --> 00:11:59,987 But we whipped them into lean, 287 00:12:00,011 --> 00:12:03,282 mean, killer robot versions of themselves. 288 00:12:03,306 --> 00:12:04,450 So, for the next few days, 289 00:12:04,474 --> 00:12:05,743 we're going to be embedding here, 290 00:12:05,767 --> 00:12:07,203 conducting interviews, 291 00:12:07,227 --> 00:12:09,413 making observations, and consulting 292 00:12:09,437 --> 00:12:11,397 before rendering our final evaluations. 293 00:12:12,523 --> 00:12:13,816 Take me to your largest office. 294 00:12:15,443 --> 00:12:17,028 This way. Excuse me. 295 00:12:21,032 --> 00:12:22,659 Yeah, people are getting fired. 296 00:12:26,704 --> 00:12:29,266 Don, thanks for coming by so quick. Have a seat. 297 00:12:29,290 --> 00:12:31,268 Oh, it sounded urgent on the phone. 298 00:12:31,292 --> 00:12:33,103 Yeah, afraid it is. 299 00:12:33,127 --> 00:12:37,942 I got a very unhappy call from a very high place today. 300 00:12:37,966 --> 00:12:39,860 So what's he gonna do? File a complaint? 301 00:12:39,884 --> 00:12:41,177 Threaten to sue? 302 00:12:41,886 --> 00:12:44,323 Sue? Wh-who are you talking about? 303 00:12:44,347 --> 00:12:45,682 My father-in-law. 304 00:12:46,349 --> 00:12:47,517 Who are you talking about? 305 00:12:48,101 --> 00:12:49,662 The mayor. 306 00:12:49,686 --> 00:12:51,997 They're about to hit us with a major round of cuts, 307 00:12:52,021 --> 00:12:54,065 all across city services. 308 00:12:54,857 --> 00:12:55,960 How big? 309 00:12:55,984 --> 00:12:58,170 Every house loses five firefighters, 310 00:12:58,194 --> 00:13:00,714 plus salary and equipment freezes. 311 00:13:00,738 --> 00:13:02,448 Nashville's gonna be a lot less safe. 312 00:13:03,074 --> 00:13:05,177 -Damn. -I know. I pushed back hard. 313 00:13:05,201 --> 00:13:07,096 But the mayor said the cuts are across 314 00:13:07,120 --> 00:13:09,598 all emergency departments, not just us. 315 00:13:09,622 --> 00:13:12,434 Nothing he can do, either. We've hit a wall, Don. 316 00:13:12,458 --> 00:13:15,503 We need someone who can knock down that wall. 317 00:13:16,254 --> 00:13:18,023 Oh, you want me to call my father-in-law? 318 00:13:18,047 --> 00:13:20,109 Mr. Raleigh's been very good to the department. 319 00:13:20,133 --> 00:13:22,027 Hell, after we renovated your house, 320 00:13:22,051 --> 00:13:24,405 you ended up with an office better than mine. 321 00:13:24,429 --> 00:13:26,323 Yeah, well, that was before we had our falling out. 322 00:13:26,347 --> 00:13:30,536 And this mess at his distillery just poured whiskey on the fire. 323 00:13:30,560 --> 00:13:33,813 Well, it's lucky you're good at putting out fires. 324 00:13:34,689 --> 00:13:37,334 All you need to do is decide how many firefighters are worth 325 00:13:37,358 --> 00:13:39,169 swallowing your pride over. 326 00:13:45,199 --> 00:13:47,910 Come in. Shut the door. 327 00:13:48,745 --> 00:13:50,139 Have some coffee cake. 328 00:13:50,163 --> 00:13:52,057 Your supervisor ordered it. 329 00:13:52,081 --> 00:13:54,018 Alden, I didn't expect to see you 330 00:13:54,042 --> 00:13:55,936 on this side of the table today. 331 00:13:55,960 --> 00:13:57,462 I'm just here to facilitate. 332 00:13:58,129 --> 00:14:00,190 Must be nice, not being in the hot seat. 333 00:14:00,214 --> 00:14:03,068 Nobody's in the hot seat. This is not an interrogation. 334 00:14:03,092 --> 00:14:04,903 Could have fooled me. 335 00:14:04,927 --> 00:14:06,697 Is it stuffy in here? It feels stuffy. 336 00:14:07,598 --> 00:14:09,074 I love your fit. 337 00:14:09,098 --> 00:14:11,285 Well, it's funny you should use that word, 338 00:14:11,309 --> 00:14:13,245 because that's what today is all about. 339 00:14:13,269 --> 00:14:15,247 Finding the right fits. 340 00:14:15,271 --> 00:14:18,459 Did you know that Nashville's emergency workforce 341 00:14:18,483 --> 00:14:21,837 is 20% larger than any comparable city in the country? 342 00:14:21,861 --> 00:14:24,673 -What does that tell you? -That this is where you wanna be if your life is on the line. 343 00:14:24,697 --> 00:14:27,551 This call center has the highest save rate in the country. 344 00:14:27,575 --> 00:14:29,845 You certainly have a lot to brag about. 345 00:14:29,869 --> 00:14:31,597 According to your supervisor, 346 00:14:31,621 --> 00:14:34,183 you have by far the most commendations of anyone. 347 00:14:34,207 --> 00:14:37,269 -I don't do it for the commendations. -Then why do you do it? 348 00:14:37,293 --> 00:14:39,354 Oh, I used to watch a lot of Rescue 911 reruns. 349 00:14:39,378 --> 00:14:40,647 To support my family. 350 00:14:40,671 --> 00:14:42,024 I just like telling people what to do. 351 00:14:42,048 --> 00:14:43,734 I do it for my late husband. 352 00:14:47,929 --> 00:14:49,656 Well, here's where it gets awkward. 353 00:14:49,680 --> 00:14:53,827 Alden tells me you have more HR complaints than anyone here. 354 00:14:53,851 --> 00:14:55,204 Did he now? 355 00:14:55,228 --> 00:14:58,999 You called one coworker "a big yikes" 356 00:14:59,023 --> 00:15:01,627 and another one "an insufferable try-hard." 357 00:15:01,651 --> 00:15:03,253 It did hurt my feelings, yes. 358 00:15:03,277 --> 00:15:05,172 That's just Megan being Megan. 359 00:15:05,196 --> 00:15:06,757 Stealing company property, 360 00:15:06,781 --> 00:15:09,259 leaving passwords out on Post-it notes. 361 00:15:09,283 --> 00:15:10,827 Okay, we literally all do that. 362 00:15:11,285 --> 00:15:13,555 Oh, I track all of them on an app on my phone. 363 00:15:13,579 --> 00:15:15,432 Like, who can remember all of those numbers and characters? 364 00:15:15,456 --> 00:15:16,850 See? 365 00:15:16,874 --> 00:15:18,352 You shouldn't be showing us those. 366 00:15:18,376 --> 00:15:20,296 Would you stop typing?! 367 00:15:21,170 --> 00:15:22,773 You should lower your voice. 368 00:15:22,797 --> 00:15:25,150 Sorry, I'm just feeling really triggered right now. 369 00:15:25,174 --> 00:15:26,735 How would you like it if I sat here 370 00:15:26,759 --> 00:15:28,344 in judgment of all of you? 371 00:15:29,095 --> 00:15:31,139 You are a sycophant in a pantsuit. 372 00:15:32,390 --> 00:15:34,660 You, your comb-over is not fooling anyone. 373 00:15:34,684 --> 00:15:37,937 You are a snitch. And you are a bitch! 374 00:15:39,313 --> 00:15:40,416 Please don't fire me. 375 00:15:40,440 --> 00:15:41,750 I'm sorry, um, 376 00:15:41,774 --> 00:15:43,585 could I just take that last part back? 377 00:15:50,491 --> 00:15:52,261 I always hated this place anyway! 378 00:15:52,285 --> 00:15:55,305 Look, I know you probably have some folks in your crosshairs, 379 00:15:55,329 --> 00:15:57,266 but I feel compelled to tell you 380 00:15:57,290 --> 00:15:59,810 that Stanley taught me everything I know. 381 00:15:59,834 --> 00:16:02,062 -Ouch. -Sorry. 382 00:16:02,086 --> 00:16:05,941 And Lorna is the most promising young dispatcher I've met here. 383 00:16:05,965 --> 00:16:08,193 Well, that's very noble of you. 384 00:16:08,217 --> 00:16:10,821 But perhaps the person you should be advocating more for is you. 385 00:16:10,845 --> 00:16:12,197 When it comes to waste, 386 00:16:12,221 --> 00:16:13,764 you're at the top of my leader board. 387 00:16:14,307 --> 00:16:17,870 What? I invested my husband's entire estate 388 00:16:17,894 --> 00:16:20,747 into making this the most innovative call center in America. 389 00:16:20,771 --> 00:16:23,208 Well, let's talk about those innovations, shall we? 390 00:16:23,232 --> 00:16:25,294 Starting with the software CyberSight. 391 00:16:25,318 --> 00:16:27,629 It receives live feed from body cams, 392 00:16:27,653 --> 00:16:29,840 traffic cams and Ring cams, 393 00:16:29,864 --> 00:16:33,177 and it even allows two-way video calls with 9-1-1 callers. 394 00:16:33,201 --> 00:16:34,553 Yeah, it's a powerful tool. 395 00:16:34,577 --> 00:16:38,390 Yet you use it in less than 2% of your calls. 396 00:16:38,414 --> 00:16:40,726 Did you know that the servers required to power 397 00:16:40,750 --> 00:16:43,729 all of your new software have increased energy consumption 398 00:16:43,753 --> 00:16:46,190 here by 39%? 399 00:16:46,214 --> 00:16:47,590 Is it really 39%? 400 00:16:48,883 --> 00:16:51,403 -Wow. -Not to mention all the specialized training. 401 00:16:51,427 --> 00:16:55,908 All in, your brainchild costs Nashville 1.7 million 402 00:16:55,932 --> 00:16:57,951 in annual operating expenses. 403 00:16:57,975 --> 00:16:59,995 How much money is a life worth? 404 00:17:00,019 --> 00:17:02,289 I try to stick to quantifiable figures. 405 00:17:02,313 --> 00:17:04,999 But there is one even more precious resource 406 00:17:05,023 --> 00:17:07,026 that you burn through more than anyone else. 407 00:17:07,693 --> 00:17:09,463 What's that? 408 00:17:09,487 --> 00:17:10,820 Time. 409 00:17:12,323 --> 00:17:14,510 You spend more than three minutes longer on calls 410 00:17:14,534 --> 00:17:16,053 than the national average. 411 00:17:16,077 --> 00:17:17,679 And you use the words "please" and "thank you" 412 00:17:17,703 --> 00:17:19,765 more than eight times the next closest person. 413 00:17:19,789 --> 00:17:22,016 That's called good manners. 414 00:17:22,040 --> 00:17:23,876 I try to make a human connection. 415 00:17:25,461 --> 00:17:29,483 I don't know how else to do my job except with kindness. 416 00:17:29,507 --> 00:17:31,526 Well, you best figure one out soon. 417 00:17:31,550 --> 00:17:32,843 Or you'll be finding a new job. 418 00:17:36,138 --> 00:17:37,950 Y'all know that you are two of the people 419 00:17:37,974 --> 00:17:40,160 that I love the most in this world. 420 00:17:40,184 --> 00:17:42,079 So, I expect for you to treat each other 421 00:17:42,103 --> 00:17:44,647 with respect and good manners. 422 00:17:45,398 --> 00:17:46,500 You have my word. 423 00:17:46,524 --> 00:17:49,586 I will do anything for my little girl, Bly. 424 00:17:49,610 --> 00:17:51,213 Even this. 425 00:17:51,237 --> 00:17:52,589 I know we're in crisis, 426 00:17:52,613 --> 00:17:54,758 but I'm hoping that this is the breakthrough 427 00:17:54,782 --> 00:17:55,866 that I've been praying for. 428 00:17:56,701 --> 00:17:58,202 Donnie, why don't you start? 429 00:18:03,457 --> 00:18:05,686 Edward, I know you feel that some of the measures I took 430 00:18:05,710 --> 00:18:09,564 at the distillery fire were influenced more 431 00:18:09,588 --> 00:18:13,402 than by just, uh, tactical considerations. 432 00:18:13,426 --> 00:18:16,530 You mean having your goons destroy my priceless mash 433 00:18:16,554 --> 00:18:17,763 for no good reason? 434 00:18:19,515 --> 00:18:22,518 And that perhaps I was guilty of, uh... 435 00:18:24,437 --> 00:18:26,790 overabundance of caution. 436 00:18:26,814 --> 00:18:29,543 An overabundance of caution? 437 00:18:29,567 --> 00:18:31,628 What the hell kind of apology is that? 438 00:18:31,652 --> 00:18:33,046 Blythe... Hold on. 439 00:18:33,070 --> 00:18:34,923 You tell him I was gonna apologize? 440 00:18:34,947 --> 00:18:36,800 No. I said that you would take ownership 441 00:18:36,824 --> 00:18:38,385 for whatever it was that happened. 442 00:18:38,409 --> 00:18:39,928 What happened was that my team 443 00:18:39,952 --> 00:18:41,763 successfully extinguished a potential fatal fire 444 00:18:41,787 --> 00:18:43,390 with no loss of lives. 445 00:18:43,414 --> 00:18:45,249 I have nothing to apologize for. 446 00:18:46,917 --> 00:18:49,771 Oh, you come across like the all-American hero, 447 00:18:49,795 --> 00:18:51,589 but I see you, Don. 448 00:18:52,423 --> 00:18:55,635 Underneath that shiny smile and that awe-shucks charm, 449 00:18:56,135 --> 00:18:58,596 you are petty and you are proud. 450 00:18:59,847 --> 00:19:01,950 I'm not gonna sit here and be insulted in my own home. 451 00:19:01,974 --> 00:19:03,577 Your home? 452 00:19:03,601 --> 00:19:05,746 Raleigh Manor has been in my family for five generations. 453 00:19:05,770 --> 00:19:07,164 You are just a tenant. 454 00:19:07,188 --> 00:19:08,397 Daddy. 455 00:19:09,315 --> 00:19:11,817 Now, you said this was to clear the air. 456 00:19:12,443 --> 00:19:14,546 Let's just all be real about why we're actually here. 457 00:19:14,570 --> 00:19:15,821 My checkbook. 458 00:19:16,781 --> 00:19:17,841 The chief called you. 459 00:19:17,865 --> 00:19:19,635 And the mayor, 460 00:19:19,659 --> 00:19:21,219 and half the city council. 461 00:19:21,243 --> 00:19:23,555 And unlike you, they actually appreciate 462 00:19:23,579 --> 00:19:25,015 what I've done for them. 463 00:19:25,039 --> 00:19:26,374 Alright. What are your terms? 464 00:19:28,042 --> 00:19:29,853 Well, first, I would just like 465 00:19:29,877 --> 00:19:31,813 a regular seat at this table again, 466 00:19:31,837 --> 00:19:33,589 not just holidays. 467 00:19:34,882 --> 00:19:36,467 Well, that sounds reasonable to me. 468 00:19:37,551 --> 00:19:39,571 Fine. What else? 469 00:19:39,595 --> 00:19:42,574 And I would like you to admit that on that call, 470 00:19:42,598 --> 00:19:47,436 you were motivated by nasty, rotten, old-fashioned malice. 471 00:19:48,979 --> 00:19:50,231 Moment of truth, Don. 472 00:19:50,773 --> 00:19:52,542 What's it gonna be? 473 00:19:59,156 --> 00:20:02,010 It is possible that in the heat of battle, 474 00:20:02,034 --> 00:20:04,203 I let ill will cloud my judgment. 475 00:20:05,162 --> 00:20:06,598 But in my own defense, 476 00:20:06,622 --> 00:20:08,475 you were forcing a confrontation at a critical moment. 477 00:20:08,499 --> 00:20:11,228 And, uh, there is a reason why we keep civilians away 478 00:20:11,252 --> 00:20:12,253 from a scene... 479 00:20:13,462 --> 00:20:15,607 even if they do own it. 480 00:20:15,631 --> 00:20:18,860 Well, that's better at least. 481 00:20:18,884 --> 00:20:21,988 I'll call the mayor. I'll tell him to expect a wire transfer tomorrow. 482 00:20:22,012 --> 00:20:23,013 Terrific. 483 00:20:24,807 --> 00:20:26,868 Thank you, Edward. 484 00:20:26,892 --> 00:20:29,687 Oh. And, just... just one last thing. 485 00:20:31,480 --> 00:20:34,191 You have to fire that kid, Blue Bennings. 486 00:20:35,443 --> 00:20:36,962 -What? -Daddy. 487 00:20:36,986 --> 00:20:39,881 When I read the incident report on the distillery, 488 00:20:39,905 --> 00:20:42,259 I was shocked to discover that one of the firefighters 489 00:20:42,283 --> 00:20:43,760 who destroyed it 490 00:20:43,784 --> 00:20:46,370 had never gone to the academy? 491 00:20:46,871 --> 00:20:51,685 So I called the chief, and he said that was your son. 492 00:20:51,709 --> 00:20:53,437 Now, it's... it's bad enough 493 00:20:53,461 --> 00:20:56,648 that you lied to me about this for all these years, 494 00:20:56,672 --> 00:20:59,234 but now you're parading this bastard all over town, and... 495 00:20:59,258 --> 00:21:00,610 -Now, you are crossing a line. -What'd I tell you 496 00:21:00,634 --> 00:21:01,862 when you married him, huh? 497 00:21:01,886 --> 00:21:03,387 That he would bring shame on our name. 498 00:21:04,305 --> 00:21:07,534 Excuse me, I have never once been ashamed being married to this man. 499 00:21:07,558 --> 00:21:08,952 Well, maybe it's time you started. 500 00:21:08,976 --> 00:21:10,245 -You get... -Oh! 501 00:21:10,269 --> 00:21:11,746 Get, get out of here before I drag you out. 502 00:21:11,770 --> 00:21:13,832 Oh, there he is. Ladies and gentlemen, 503 00:21:13,856 --> 00:21:14,833 the real Donald Hart. 504 00:21:20,029 --> 00:21:21,447 I think that you should leave. 505 00:21:24,658 --> 00:21:26,243 You know my terms. 506 00:21:27,912 --> 00:21:29,014 Goodbye, Blythe. 507 00:21:47,097 --> 00:21:49,659 Hey. You have got to see the char 508 00:21:49,683 --> 00:21:51,453 that we did on these rib-eyes this weekend. 509 00:21:51,477 --> 00:21:52,537 Look at this. 510 00:21:52,561 --> 00:21:53,896 Look at that char. 511 00:21:56,106 --> 00:21:57,709 Okay, if you're not interested in grilling, 512 00:21:57,733 --> 00:21:59,109 obviously something's up. 513 00:22:01,028 --> 00:22:02,279 You wanna talk about it? 514 00:22:03,531 --> 00:22:06,802 NFD is looking at mass layoffs. 515 00:22:06,826 --> 00:22:08,303 That's why the chief wanted to see me. 516 00:22:08,327 --> 00:22:11,205 So, I reached out to your grandfather for help. 517 00:22:12,039 --> 00:22:14,124 He has agreed to cover the gap. 518 00:22:15,626 --> 00:22:17,002 What's the catch? 519 00:22:18,254 --> 00:22:20,839 He'll only cut the check if I fire Blue. 520 00:22:23,133 --> 00:22:24,133 Damn. 521 00:22:25,427 --> 00:22:27,113 When did he find out about the big secret? 522 00:22:27,137 --> 00:22:29,533 After the distillery fire. 523 00:22:29,557 --> 00:22:32,017 He's using these budget cuts as an opportunity to make me pay. 524 00:22:33,853 --> 00:22:34,979 What are you gonna do? 525 00:22:35,896 --> 00:22:37,082 I don't think I have a choice. 526 00:22:39,984 --> 00:22:41,944 He loves it here. 527 00:22:42,403 --> 00:22:43,755 He's home. 528 00:22:43,779 --> 00:22:46,156 It is gonna kill me to have to kick him out. 529 00:22:48,576 --> 00:22:49,743 Good morning, Lorna. 530 00:22:50,327 --> 00:22:51,327 Is it? 531 00:22:52,872 --> 00:22:53,890 What the heck is this? 532 00:22:53,914 --> 00:22:55,433 I heard from Jeff in graveyard. 533 00:22:55,457 --> 00:22:56,726 They're gonna be keeping track of 534 00:22:56,750 --> 00:22:58,728 how many calls we take a day now. 535 00:22:58,752 --> 00:23:00,230 -What? -Timing them, too. 536 00:23:00,254 --> 00:23:02,065 We got to keep 'em under the national average 537 00:23:02,089 --> 00:23:03,525 or we get docked. 538 00:23:03,549 --> 00:23:04,651 You're kidding me. 539 00:23:04,675 --> 00:23:06,111 It gets worse. 540 00:23:06,135 --> 00:23:08,405 They're gonna watch over us now like pit bosses. 541 00:23:08,429 --> 00:23:09,638 Is this a password? 542 00:23:10,514 --> 00:23:12,284 Write that down. 543 00:23:12,308 --> 00:23:13,660 Harris, Joan. 544 00:23:13,684 --> 00:23:15,328 This is outrageous. 545 00:23:15,352 --> 00:23:18,290 We don't need a bunch of over educated babysitters. 546 00:23:18,314 --> 00:23:19,666 Keep it down. 547 00:23:19,690 --> 00:23:21,585 They have ears everywhere, including your calls. 548 00:23:21,609 --> 00:23:22,919 On our calls? 549 00:23:22,943 --> 00:23:25,171 What are you talking about? 550 00:23:25,195 --> 00:23:26,423 They'll be giving you live feedback 551 00:23:26,447 --> 00:23:28,216 on your performance. 552 00:23:28,240 --> 00:23:29,718 I'm getting stage fright already. 553 00:23:29,742 --> 00:23:30,802 How can they evaluate 554 00:23:30,826 --> 00:23:32,804 what we're doing in real time? 555 00:23:32,828 --> 00:23:34,055 They're not trained for that, Alden. 556 00:23:34,079 --> 00:23:35,599 Not technically, 557 00:23:35,623 --> 00:23:37,684 but their systems have proven to get results. 558 00:23:37,708 --> 00:23:39,519 Miami, Chicago, New York, 559 00:23:39,543 --> 00:23:41,104 especially LA. 560 00:23:41,128 --> 00:23:42,314 They've all increased their call volume 561 00:23:42,338 --> 00:23:44,024 and their satisfaction metrics 562 00:23:44,048 --> 00:23:45,859 while reducing the workforce. 563 00:23:45,883 --> 00:23:47,235 And how is that a good thing? 564 00:23:47,259 --> 00:23:48,403 Look, we've already been boarded, 565 00:23:48,427 --> 00:23:50,030 so we might as well embrace it. 566 00:23:50,054 --> 00:23:51,489 Just remember snap, snap, bang, bang. 567 00:23:51,513 --> 00:23:53,533 Someone should tell 'em "snap, snap, bang, bang" 568 00:23:53,557 --> 00:23:55,577 isn't how we do things in Nashville. 569 00:23:55,601 --> 00:23:58,604 It is now 'cause their report goes straight to the mayor. 570 00:24:07,488 --> 00:24:09,507 Uh, yes, sir. What's going on? 571 00:24:09,531 --> 00:24:12,802 Yes, I'm at the Shady Acres Home 572 00:24:12,826 --> 00:24:17,682 -at 5-4-9-3... -Hurry it along. 573 00:24:18,832 --> 00:24:21,519 9-1-1. What's your emergency? 574 00:24:21,543 --> 00:24:23,229 Faster delivery. 575 00:24:23,253 --> 00:24:25,673 No, wait. The address is... 576 00:24:27,174 --> 00:24:31,529 -5-4-3-9... -I said hurry it along. 577 00:24:31,553 --> 00:24:33,657 9-1-1. What's the location and nature of your emergency? 578 00:24:33,681 --> 00:24:35,492 What's that, ma'am? Can you slow down, please? 579 00:24:35,516 --> 00:24:38,078 -I don't think I can go slower, actually. -Better. 580 00:24:38,102 --> 00:24:39,561 9-1-1. What's your emergency? 581 00:24:40,479 --> 00:24:41,915 9-1-1. What's your emergency? 582 00:24:41,939 --> 00:24:43,859 -9-1-1. What's your emergency? -Better. 583 00:24:44,108 --> 00:24:45,335 You're calling about a leaky sewer line? 584 00:24:45,359 --> 00:24:47,003 You want 3-1-1, not 9-1-1. 585 00:24:47,027 --> 00:24:48,046 A noisy neighbor's not an emergency. 586 00:24:48,070 --> 00:24:49,172 That's what Google is for. 587 00:24:49,196 --> 00:24:50,298 Call back when somebody is bleeding. 588 00:24:50,322 --> 00:24:51,758 -Excellent. -Uh, sir, 589 00:24:51,782 --> 00:24:53,301 what exactly is your problem? 590 00:24:53,325 --> 00:24:57,514 Well, ma'am, I'm just feeling lonely. 591 00:24:57,538 --> 00:25:00,350 -He's lonely. -I can hear that. 592 00:25:00,374 --> 00:25:01,643 But it's not your job to keep him company. 593 00:25:01,667 --> 00:25:03,085 Look at your count. 594 00:25:04,503 --> 00:25:05,503 End it and move on. 595 00:25:07,006 --> 00:25:09,734 Uh, sir, you should see your facility therapist. 596 00:25:09,758 --> 00:25:10,860 I see they have one. 597 00:25:10,884 --> 00:25:12,612 My what, dear? 598 00:25:12,636 --> 00:25:15,281 The... the therapist at... at the place where you live. 599 00:25:15,305 --> 00:25:16,574 I'm sorry. Goodbye. 600 00:25:16,598 --> 00:25:17,659 So sorry. 601 00:25:20,436 --> 00:25:22,116 Good job, Cammie. 602 00:25:22,980 --> 00:25:25,190 Next time, skip the "I'm so sorry." 603 00:25:29,820 --> 00:25:31,965 9-1-1. What's your emergency? 604 00:25:31,989 --> 00:25:33,383 Please help! I lost Leo. 605 00:25:33,407 --> 00:25:34,759 Alright, who's Leo? 606 00:25:34,783 --> 00:25:37,512 I'm babysitting him. He's five. 607 00:25:37,536 --> 00:25:39,723 I was folding laundry, and then I looked up and he was gone. 608 00:25:39,747 --> 00:25:40,765 And now I can't find him anywhere. 609 00:25:40,789 --> 00:25:42,434 Leo! Come out! 610 00:25:42,458 --> 00:25:44,418 Okay, take a breath. What's your name and address? 611 00:25:44,543 --> 00:25:46,521 Erin. 87 Sunset Drive. 612 00:25:46,545 --> 00:25:49,024 Hi, Erin. I'm Cammie. Help is on the way. 613 00:25:49,048 --> 00:25:50,316 Has he ever done this before? 614 00:25:50,340 --> 00:25:52,360 He loves to play hide-and-seek, 615 00:25:52,384 --> 00:25:54,704 but he always comes out when I yell, "Olly Olly Oxen Free." 616 00:25:54,762 --> 00:25:56,221 Olly Olly Oxen Free, Leo! 617 00:25:57,056 --> 00:25:58,557 Does the home have a swimming pool? 618 00:25:59,767 --> 00:26:01,810 Oh, God. Yes. 619 00:26:02,644 --> 00:26:03,830 Go check. 620 00:26:07,191 --> 00:26:08,351 He's not in the pool! 621 00:26:09,109 --> 00:26:10,503 Okay. That's good. 622 00:26:10,527 --> 00:26:12,922 Uh, check the crawl spaces, the attic, 623 00:26:12,946 --> 00:26:14,656 and any vehicles in the garage. 624 00:26:17,284 --> 00:26:19,846 -...attic. -What? 625 00:26:19,870 --> 00:26:21,639 Erin, I'm sorry I missed you. 626 00:26:21,663 --> 00:26:23,016 Can you hear me? 627 00:26:23,040 --> 00:26:25,852 Yes, yes, I... I can now. 628 00:26:25,876 --> 00:26:27,645 Maybe he's hiding in one of the beds. 629 00:26:27,669 --> 00:26:30,231 I just realized I didn't check them before I called you. 630 00:26:30,255 --> 00:26:32,382 That's enough hide-and-seek. Let's go, Cammie. 631 00:26:34,009 --> 00:26:35,219 Erin. 632 00:26:37,054 --> 00:26:39,073 You said you were folding laundry. 633 00:26:39,097 --> 00:26:41,409 Uh, did you happen to put in another load after that one? 634 00:26:41,433 --> 00:26:43,286 Yes. Why? 635 00:26:43,310 --> 00:26:45,020 Go check the washing machine now! 636 00:26:47,481 --> 00:26:48,833 Oh, my God, he's in there! 637 00:26:48,857 --> 00:26:50,877 Erin! Help me! 638 00:26:50,901 --> 00:26:52,501 He's stuck in there. The door won't open. 639 00:26:53,403 --> 00:26:54,964 That's because it's in the middle of a cycle. 640 00:26:54,988 --> 00:26:56,633 What kind of washing machine is it? 641 00:26:56,657 --> 00:26:57,759 And I need the model number, too. 642 00:26:57,783 --> 00:26:58,843 Front loader. 643 00:26:58,867 --> 00:27:00,011 -...L. -AL? 644 00:27:00,035 --> 00:27:01,745 Did you say AL? 645 00:27:02,412 --> 00:27:03,932 AL. Okay. 646 00:27:03,956 --> 00:27:05,266 To emergency open the door, 647 00:27:05,290 --> 00:27:07,519 unplug the machine and it should unlock. 648 00:27:12,131 --> 00:27:14,317 It didn't work! It's still locked! 649 00:27:14,341 --> 00:27:16,486 The water's rising! He's drowning! 650 00:27:16,510 --> 00:27:18,363 It doesn't make sense. It should have worked. 651 00:27:18,387 --> 00:27:19,531 What was the washer model? 652 00:27:19,555 --> 00:27:20,949 She said it was a front loader AL, 653 00:27:20,973 --> 00:27:22,408 but unplugging it didn't work. 654 00:27:22,432 --> 00:27:24,160 Are you sure she didn't say HL? 655 00:27:24,184 --> 00:27:25,954 Oh, the connection was bad. Of course. 656 00:27:25,978 --> 00:27:27,372 Let's try something else, Erin. 657 00:27:27,396 --> 00:27:28,832 Plug the machine back in. 658 00:27:28,856 --> 00:27:29,667 Plug it in again? 659 00:27:29,691 --> 00:27:30,941 Yes. And hurry. 660 00:27:31,859 --> 00:27:33,128 -It's in. -Alright. 661 00:27:33,152 --> 00:27:34,921 Now press the start button twice, 662 00:27:34,945 --> 00:27:36,923 then the spin speed four times 663 00:27:36,947 --> 00:27:38,740 and then now press start one more time. 664 00:27:43,078 --> 00:27:44,705 It's working! The water's draining! 665 00:27:46,748 --> 00:27:48,584 Leo, oh, Leo! 666 00:27:51,628 --> 00:27:53,148 Leo, are you okay? 667 00:27:53,172 --> 00:27:55,275 -Is he breathing? -I'm okay. 668 00:27:55,299 --> 00:27:56,526 Yeah, he's okay. I think he's okay. 669 00:27:56,550 --> 00:27:58,176 Leo... 670 00:27:59,928 --> 00:28:01,728 Okay, paramedics will be there soon. 671 00:28:04,725 --> 00:28:05,952 Thank you, Stanley. 672 00:28:15,611 --> 00:28:16,611 Blue? 673 00:28:18,363 --> 00:28:19,364 Blue! 674 00:28:24,912 --> 00:28:26,681 Sorry, Cap, I didn't hear you. 675 00:28:26,705 --> 00:28:28,558 Probably should have asked permission to do this, huh? 676 00:28:28,582 --> 00:28:31,227 Wh-what exactly is... is this? 677 00:28:31,251 --> 00:28:33,146 I realized after that distillery fire, 678 00:28:33,170 --> 00:28:34,439 I'd never trained on pumping water 679 00:28:34,463 --> 00:28:36,298 from a backup source. 680 00:28:36,840 --> 00:28:39,611 Figured I'd practice and wash the rigs at the same time. 681 00:28:41,053 --> 00:28:42,488 Don't tell your brother, 682 00:28:42,512 --> 00:28:44,866 but you are the most impressive cadet we've ever had. 683 00:28:44,890 --> 00:28:46,618 Not that impressive. 684 00:28:46,642 --> 00:28:47,911 I can't go more than a few seconds 685 00:28:47,935 --> 00:28:49,370 without the pump running dry. 686 00:28:49,394 --> 00:28:50,830 Water line in the bins is even lower 687 00:28:50,854 --> 00:28:52,564 than those hydrants at the distillery. 688 00:28:55,359 --> 00:28:56,359 That's it. 689 00:28:57,402 --> 00:28:59,088 -Blue, that's it! -That's what? 690 00:28:59,112 --> 00:29:00,673 That-that's the missing piece in all this. 691 00:29:00,697 --> 00:29:02,175 Well, great. 692 00:29:02,199 --> 00:29:03,676 I have no idea what you're talking about. 693 00:29:03,700 --> 00:29:05,428 Well, that's okay. I gotta go to the city planner's office. 694 00:29:05,452 --> 00:29:07,221 You tell Ry he's in charge while I'm gone. 695 00:29:07,245 --> 00:29:08,556 Did you still want to talk? 696 00:29:08,580 --> 00:29:09,748 I hope not. 697 00:29:11,500 --> 00:29:12,500 Okay. 698 00:29:15,754 --> 00:29:17,815 Conclusive findings of Auditor Kinsey 699 00:29:17,839 --> 00:29:19,692 that the emergency... 700 00:29:19,716 --> 00:29:21,236 Ariella, can I have a minute? 701 00:29:21,260 --> 00:29:22,636 Taking a lot of those today. 702 00:29:23,345 --> 00:29:24,554 Tilda, out. 703 00:29:27,391 --> 00:29:29,726 -Hi, Cammie. -Hi, Tilda. 704 00:29:30,978 --> 00:29:31,979 So... 705 00:29:32,938 --> 00:29:34,189 what do you want? 706 00:29:35,941 --> 00:29:37,252 I understand that you have a certain way 707 00:29:37,276 --> 00:29:39,087 of doing things at your company, 708 00:29:39,111 --> 00:29:42,966 but snapping at people, breathing down everyone's necks, 709 00:29:42,990 --> 00:29:44,884 it's just not how we operate around here. 710 00:29:44,908 --> 00:29:47,661 Around here? You mean in Nashville? 711 00:29:50,122 --> 00:29:52,433 Any other day, if I wasn't sure what I heard, 712 00:29:52,457 --> 00:29:55,478 I would have asked, "Can you please repeat that?" 713 00:29:55,502 --> 00:29:57,438 But today, all I can think is that I say please too much, 714 00:29:57,462 --> 00:29:58,982 or that I take too long. 715 00:29:59,006 --> 00:30:02,318 And me second-guessing myself almost got a kid killed. 716 00:30:02,342 --> 00:30:05,154 And you're blaming me for that? 717 00:30:05,178 --> 00:30:07,490 You put people under too much pressure, 718 00:30:07,514 --> 00:30:09,117 they'll make mistakes. 719 00:30:09,141 --> 00:30:10,142 People? 720 00:30:11,518 --> 00:30:13,162 Or you? 721 00:30:15,564 --> 00:30:17,804 I'm gonna be brief because I know how much you like that. 722 00:30:18,358 --> 00:30:20,461 You ever tap into one of my calls again, 723 00:30:20,485 --> 00:30:23,071 you won't have to fire me because I'll quit. 724 00:30:29,119 --> 00:30:31,723 Edward. Thank you for meeting me. 725 00:30:31,747 --> 00:30:35,059 Yeah. It's the first invitation I've had from you in 28 years, 726 00:30:35,083 --> 00:30:36,436 I wasn't gonna miss it. 727 00:30:36,460 --> 00:30:37,770 I, uh, took the liberty 728 00:30:37,794 --> 00:30:38,938 of ordering you a whiskey. 729 00:30:38,962 --> 00:30:40,422 Raleigh Number Seven. 730 00:30:41,089 --> 00:30:43,860 Two fingers just doesn't make up for 2,000 gallons, 731 00:30:43,884 --> 00:30:45,653 but, uh, it is a start. 732 00:30:45,677 --> 00:30:46,738 That's why I called. 733 00:30:46,762 --> 00:30:48,531 I would like to... 734 00:30:48,555 --> 00:30:50,265 put all this petty crap behind us. 735 00:30:51,349 --> 00:30:53,143 So, you ready to accept my terms? 736 00:30:55,312 --> 00:30:57,665 Not quite, but I... I have a counter-offer for you. 737 00:30:57,689 --> 00:30:59,292 Well, let's hear it. 738 00:30:59,316 --> 00:31:01,919 You are gonna save every firefighting job in this town. 739 00:31:01,943 --> 00:31:03,921 Including that kid, Blue? 740 00:31:03,945 --> 00:31:05,965 Especially that kid, Blue. 741 00:31:07,532 --> 00:31:11,345 And why on earth am I gonna do that? 742 00:31:11,369 --> 00:31:13,222 Because I keep thinking about your distillery 743 00:31:13,246 --> 00:31:14,599 and the dry hydrants. 744 00:31:17,834 --> 00:31:19,270 If we'd had enough water to pump, 745 00:31:19,294 --> 00:31:21,522 we could have gotten on top of that blaze in no time, 746 00:31:21,546 --> 00:31:23,858 and your... and your mash would have been saved. 747 00:31:23,882 --> 00:31:26,611 I just keep thinking, why... why couldn't we draw enough water? 748 00:31:26,635 --> 00:31:28,071 Now, you did a renovation at your distillery, 749 00:31:28,095 --> 00:31:29,363 what was it, about two years ago? 750 00:31:29,387 --> 00:31:30,656 I suppose. 751 00:31:30,680 --> 00:31:32,367 -Why? -I paid a visit 752 00:31:32,391 --> 00:31:34,393 to the Department of Public Works today. 753 00:31:35,227 --> 00:31:37,455 They couldn't find any record of your flow test 754 00:31:37,479 --> 00:31:39,332 from the last two years. 755 00:31:39,356 --> 00:31:42,359 They couldn't find a record of anything since you did the work. 756 00:31:43,693 --> 00:31:45,588 What are you implying? 757 00:31:45,612 --> 00:31:47,548 You've been stealing water. 758 00:31:47,572 --> 00:31:48,966 In order to boost production, 759 00:31:48,990 --> 00:31:50,635 you tapped into the water that should have been 760 00:31:50,659 --> 00:31:52,178 feeding into that hydrant 761 00:31:52,202 --> 00:31:53,138 instead of going down to the river, 762 00:31:53,162 --> 00:31:54,722 which, as we learned firsthand, 763 00:31:54,746 --> 00:31:56,933 was not so easy to pump out of. 764 00:31:56,957 --> 00:31:59,727 You think I put tap water into my prized whiskey? 765 00:31:59,751 --> 00:32:02,647 Not your whiskey, but in everything else. 766 00:32:02,671 --> 00:32:04,714 To cool your distillers, flush out your equipment. 767 00:32:06,216 --> 00:32:08,069 And that's your trump card? 768 00:32:08,093 --> 00:32:09,219 Well, it's one of 'em. 769 00:32:09,928 --> 00:32:11,864 I also looked into your real estate holdings, 770 00:32:11,888 --> 00:32:13,282 especially the apartments down by the river. 771 00:32:13,306 --> 00:32:15,618 Those... those hydrants are in violation as well. 772 00:32:15,642 --> 00:32:19,688 Can you imagine if that was to somehow leak out to the press? 773 00:32:20,438 --> 00:32:22,417 That sounds like a threat. 774 00:32:22,441 --> 00:32:24,293 You can call it what you want. 775 00:32:24,317 --> 00:32:26,671 Well, then, are you ready to admit the truth? 776 00:32:26,695 --> 00:32:28,131 About what? 777 00:32:28,155 --> 00:32:31,259 That you destroyed my fermentation vats 778 00:32:31,283 --> 00:32:33,219 because you wanted to. 779 00:32:33,243 --> 00:32:35,304 No, I did it because it was the right call. 780 00:32:35,328 --> 00:32:37,831 But I have to admit... 781 00:32:38,665 --> 00:32:40,876 it felt damn good to watch you suffer. 782 00:32:41,418 --> 00:32:42,627 Well... 783 00:32:44,045 --> 00:32:45,398 we'll just see 784 00:32:45,422 --> 00:32:48,175 who is gonna be suffering in the end. 785 00:32:54,222 --> 00:32:56,075 -Hello? -It's a butt-dial. Hang up. 786 00:32:56,099 --> 00:32:57,577 We don't hang up on pocket-dials. 787 00:32:57,601 --> 00:32:59,078 You do now. 788 00:32:59,102 --> 00:33:00,246 Lorna, hang up and clear the line 789 00:33:00,270 --> 00:33:01,497 for an actual caller. 790 00:33:01,521 --> 00:33:03,583 -Lorna. -It's okay. 791 00:33:03,607 --> 00:33:05,487 Just follow up with a text like we were trained. 792 00:33:14,492 --> 00:33:17,096 Anybody there? Hello? 793 00:33:17,120 --> 00:33:19,098 Kick it. You've got other calls. 794 00:33:19,122 --> 00:33:20,600 The call dropped. 795 00:33:20,624 --> 00:33:22,167 Told ya. Butt-dial. 796 00:33:28,423 --> 00:33:30,109 -Hello? -Same number. 797 00:33:30,133 --> 00:33:31,944 Probably a bot. Push it to voicemail. 798 00:33:31,968 --> 00:33:33,487 I don't push anything to voicemail. 799 00:33:33,511 --> 00:33:36,097 I told you, butt-dial. Hang up. 800 00:33:37,891 --> 00:33:39,100 That's it. I'm patching in. 801 00:33:41,937 --> 00:33:43,438 Nobody's there. Hang up. 802 00:33:44,314 --> 00:33:46,066 If anybody's there, hit a button. 803 00:33:47,108 --> 00:33:49,921 I hear you! 804 00:33:49,945 --> 00:33:51,923 Okay, I'm sending you a video chat link. 805 00:33:51,947 --> 00:33:53,507 Click the link so I can see what's going on. 806 00:34:00,372 --> 00:34:01,532 It looks like you're choking. 807 00:34:04,501 --> 00:34:06,145 Okay, ball up your fist like this, 808 00:34:06,169 --> 00:34:07,480 put it right under your rib cage 809 00:34:07,504 --> 00:34:08,731 and then punch as hard as you can 810 00:34:08,755 --> 00:34:09,941 with your other hand. 811 00:34:09,965 --> 00:34:11,608 Come on. 812 00:34:11,632 --> 00:34:13,778 Yes. Yes, just like that. 813 00:34:17,514 --> 00:34:18,514 She's not gonna make it. 814 00:34:19,224 --> 00:34:20,266 Okay. 815 00:34:22,686 --> 00:34:25,748 Okay, go to the chair and fall with all your weight 816 00:34:25,772 --> 00:34:27,916 so that it hits you right here underneath your rib cage. 817 00:34:34,572 --> 00:34:37,367 Ma'am, if you can hear me please don't give up. 818 00:34:38,243 --> 00:34:41,036 Come on! You're not alone! I am right here with you. 819 00:34:41,705 --> 00:34:43,807 I need you to summon up all the strength 820 00:34:43,831 --> 00:34:45,166 you have left and get up. 821 00:34:45,833 --> 00:34:48,229 No! 822 00:34:48,253 --> 00:34:49,563 Oh, come on. 823 00:34:49,587 --> 00:34:51,172 Please. 824 00:34:52,924 --> 00:34:55,092 Yeah. 825 00:34:58,680 --> 00:34:59,949 Yes, yes! 826 00:35:03,768 --> 00:35:05,162 Okay! 827 00:35:08,898 --> 00:35:10,233 How do you feel, ma'am? 828 00:35:11,484 --> 00:35:13,129 Better now. 829 00:35:13,153 --> 00:35:14,630 Oh, my God. 830 00:35:14,654 --> 00:35:15,947 You saved my life. 831 00:35:18,700 --> 00:35:19,802 You did the hard part. 832 00:35:19,826 --> 00:35:22,763 Eating alone in a hotel room... 833 00:35:22,787 --> 00:35:24,914 That would have been a sad way to go. 834 00:35:27,167 --> 00:35:29,395 Thank you. Thank... 835 00:35:29,419 --> 00:35:30,420 Yeah. 836 00:35:37,302 --> 00:35:38,302 Hey. 837 00:35:40,889 --> 00:35:42,098 Are you crying? 838 00:35:42,557 --> 00:35:43,951 No. 839 00:35:43,975 --> 00:35:45,703 I don't cry at work. Ever. 840 00:35:45,727 --> 00:35:47,121 What's going on? 841 00:35:47,145 --> 00:35:48,505 Uh, I just wanted to give you this. 842 00:35:52,901 --> 00:35:54,462 Your letter of resignation? 843 00:35:54,486 --> 00:35:55,630 I told you what would happen 844 00:35:55,654 --> 00:35:57,423 if you jumped into one of my calls. 845 00:35:57,447 --> 00:35:59,133 You can't quit, Cammie. 846 00:35:59,157 --> 00:36:00,367 Why not? 847 00:36:01,534 --> 00:36:02,534 I lied. 848 00:36:04,412 --> 00:36:06,206 I was crying. 849 00:36:07,248 --> 00:36:12,104 That woman that you saved eating sad takeout alone 850 00:36:12,128 --> 00:36:14,523 in some random hotel room... 851 00:36:16,549 --> 00:36:18,009 That's me. 852 00:36:19,260 --> 00:36:21,262 I even have the same pencil skirt. 853 00:36:21,805 --> 00:36:23,366 If you hadn't taken the time, 854 00:36:23,390 --> 00:36:25,368 if you hadn't enabled that video call... 855 00:36:25,392 --> 00:36:27,745 everything that you put into this call center, 856 00:36:27,769 --> 00:36:29,312 you saved her life. 857 00:36:31,398 --> 00:36:32,982 And you did it your way. 858 00:36:34,150 --> 00:36:36,820 Which will never look good on your stat sheet. 859 00:36:37,987 --> 00:36:40,341 You're inefficient, you're slow, 860 00:36:40,365 --> 00:36:41,717 and you're overly polite. 861 00:36:41,741 --> 00:36:43,135 But, believe it or not, 862 00:36:43,159 --> 00:36:44,929 we both want the same thing. 863 00:36:44,953 --> 00:36:46,847 Which is what? 864 00:36:46,871 --> 00:36:49,499 To help as many people as possible. 865 00:36:51,000 --> 00:36:54,003 So I will stay out of your way, but you cannot leave. 866 00:36:58,007 --> 00:36:59,592 I guess I could stick around. 867 00:37:02,303 --> 00:37:06,492 Hey, you were a music producer, right? 868 00:37:06,516 --> 00:37:08,143 You Googled me? 869 00:37:08,685 --> 00:37:10,353 I had Tilda pull up your Linkedln. 870 00:37:11,062 --> 00:37:13,064 Why did you give it all up for this? 871 00:37:13,982 --> 00:37:15,066 No offense. 872 00:37:19,028 --> 00:37:24,135 My husband and I were having dinner. 873 00:37:24,159 --> 00:37:26,887 We were joking about becoming empty-nesters. 874 00:37:30,290 --> 00:37:32,208 And at first, I thought he was laughing. 875 00:37:35,712 --> 00:37:37,464 But then he looked at me with these... 876 00:37:39,507 --> 00:37:40,925 these eyes. 877 00:37:42,886 --> 00:37:44,387 I'll never forget that look. 878 00:37:47,140 --> 00:37:48,600 And then he fell over. 879 00:37:52,437 --> 00:37:54,039 He was choking. 880 00:37:54,063 --> 00:37:55,383 Just like our girl today. 881 00:37:56,691 --> 00:37:58,610 I didn't know the Heimlich on the ground. 882 00:37:59,319 --> 00:38:02,173 And I called 9-1-1 and it went to voicemail. 883 00:38:02,197 --> 00:38:04,175 I didn't even know they had voicemail. 884 00:38:04,199 --> 00:38:06,493 I'm so sorry I told you to push that call. 885 00:38:07,035 --> 00:38:08,828 The world needs more people like you. 886 00:38:09,537 --> 00:38:11,974 Well, then, honey, you gotta stop trying to fire all of us. 887 00:38:11,998 --> 00:38:13,100 I have boba! 888 00:38:14,375 --> 00:38:15,502 Not all. 889 00:38:16,211 --> 00:38:18,296 Who wants boba? On the house! 890 00:38:18,755 --> 00:38:21,358 Just one more, actually. 891 00:38:21,382 --> 00:38:23,527 Alden? 892 00:38:23,551 --> 00:38:25,696 -No! -I looked through his books. 893 00:38:25,720 --> 00:38:28,199 He's expensed two dispatchers' salaries 894 00:38:28,223 --> 00:38:30,367 worth of company meals this year alone. 895 00:38:30,391 --> 00:38:33,204 And he's been paying himself 20 hours overtime a week 896 00:38:33,228 --> 00:38:36,791 for the last five years, which is fraud. 897 00:38:38,983 --> 00:38:41,337 He has no idea, does he? 898 00:38:41,361 --> 00:38:43,297 I'll wait until everybody gets a boba first, 899 00:38:43,321 --> 00:38:44,361 then I'll drop the hammer. 900 00:38:45,740 --> 00:38:47,158 It's just good manners. 901 00:38:48,117 --> 00:38:49,369 You're learning. 902 00:38:53,706 --> 00:38:54,706 Hey, babe. What's up? 903 00:38:55,333 --> 00:38:57,102 Oh, I'm just out for a ride. 904 00:38:57,126 --> 00:38:59,480 Thought I'd check in, make sure you didn't suffer a stroke. 905 00:38:59,504 --> 00:39:01,857 Why would you say that? 906 00:39:01,881 --> 00:39:03,901 Because brain damage is the only excuse 907 00:39:03,925 --> 00:39:05,486 for doing something so damn stupid. 908 00:39:05,510 --> 00:39:08,030 Did you actually try to blackmail my father? 909 00:39:08,054 --> 00:39:09,990 -He told you. -Yes! 910 00:39:10,014 --> 00:39:11,450 I'm the one that brought y'all to the peace table. 911 00:39:11,474 --> 00:39:12,576 Of course he did. 912 00:39:12,600 --> 00:39:14,787 I needed to keep you out of it. 913 00:39:14,811 --> 00:39:17,039 I found out your dad's been up to some pretty shady stuff. 914 00:39:17,063 --> 00:39:19,166 Well, then you should have told me 915 00:39:19,190 --> 00:39:20,626 and then we could have dealt with it together. 916 00:39:20,650 --> 00:39:23,254 Even if it meant airing your family's dirty laundry? 917 00:39:23,278 --> 00:39:24,964 Yes, if it's the right thing to do. 918 00:39:24,988 --> 00:39:27,258 Instead, you fired a shot across the bow. 919 00:39:27,282 --> 00:39:28,801 And I hope you're ready 920 00:39:28,825 --> 00:39:30,344 'cause you know that when my father goes to war, 921 00:39:30,368 --> 00:39:32,263 he goes full scorched earth. 922 00:39:32,287 --> 00:39:33,764 And no matter what happens in the end, 923 00:39:33,788 --> 00:39:36,207 now everybody gets burned. 924 00:39:39,252 --> 00:39:40,252 Honey... 925 00:39:51,264 --> 00:39:52,599 What the heck? 926 00:39:58,062 --> 00:39:59,665 Alright, Taylor, we need to order 927 00:39:59,689 --> 00:40:01,333 two more vials of Diazepam, 928 00:40:01,357 --> 00:40:03,419 three morphine... 929 00:40:03,443 --> 00:40:05,528 Whoa. 930 00:40:06,237 --> 00:40:07,631 What the heck is that? 931 00:40:07,655 --> 00:40:09,508 Somebody's in our system. 932 00:40:09,532 --> 00:40:12,177 PV-16, please respond to that wellness check. 933 00:40:12,201 --> 00:40:14,179 Copy, Dispatch. Can you repeat the address? 934 00:40:14,203 --> 00:40:15,872 Yep. Sending it to you now in the CAD. 935 00:40:19,042 --> 00:40:21,604 Hey, Dispatch, something's wrong with our MDT. 936 00:40:21,628 --> 00:40:23,564 You're not looking at a pirate flag, are you? 937 00:40:23,588 --> 00:40:24,588 How'd you know? 938 00:40:26,716 --> 00:40:28,152 'Cause I'm looking at the same thing. 939 00:40:28,176 --> 00:40:29,904 Did y'all just get locked out, too? 940 00:40:29,928 --> 00:40:32,555 Yeah. "Prepare to be boarded." 941 00:40:37,435 --> 00:40:38,996 Creepy. 942 00:40:39,020 --> 00:40:41,457 Whoa. System's going haywire. 943 00:40:43,232 --> 00:40:44,400 Flash flood alert. 944 00:40:44,984 --> 00:40:46,069 Wildfire alert. 945 00:40:46,819 --> 00:40:49,089 Toxic spill alert. 946 00:40:49,113 --> 00:40:51,508 Who could be doing this? 947 00:40:51,532 --> 00:40:54,553 Attention, all personnel, earthquake alert. 948 00:40:54,577 --> 00:40:56,889 Earthquake? Here? 949 00:40:56,913 --> 00:41:00,684 Attention, all personnel, nuclear attack alert. 950 00:41:00,708 --> 00:41:03,771 -They just say "nuclear"? -What the hell's going on? 951 00:41:03,795 --> 00:41:04,855 We've been hacked. 952 00:41:10,301 --> 00:41:12,136 Wildfires and earthquakes? 953 00:41:13,763 --> 00:41:16,075 What is happening in Nashville, Willy? 954 00:41:17,600 --> 00:41:18,952 Tornadoes? 955 00:41:18,976 --> 00:41:20,371 What? 956 00:41:22,105 --> 00:41:24,774 Oh... Oh. Don't, Willy, no. 957 00:41:37,829 --> 00:41:38,889 Is it over? 958 00:41:38,913 --> 00:41:40,432 I don't think so. 959 00:41:40,456 --> 00:41:43,435 Six hours. This is a timer. 960 00:41:43,459 --> 00:41:44,853 To what? 961 00:41:44,877 --> 00:41:46,671 "Drill time is over." 962 00:41:47,588 --> 00:41:49,024 It's a ransom. 963 00:41:49,048 --> 00:41:51,193 They want the city to pay 10 million. 964 00:41:51,217 --> 00:41:52,611 Or what? 965 00:41:52,635 --> 00:41:55,596 "Nashville gets bloody." 966 00:41:58,433 --> 00:42:00,035 Oh, God, we're all gonna die! 967 00:42:00,059 --> 00:42:01,561 Hang on to me.