1
00:00:07,820 --> 00:00:09,240
We got an issue in America.

2
00:00:10,080 --> 00:00:12,240
Too many good docs are getting out of
business.

3
00:00:13,080 --> 00:00:18,500
Too many OBGYNs aren't able to practice
their love with women all across this

4
00:00:18,500 --> 00:00:19,500
country.

5
00:00:26,520 --> 00:00:29,800
I don't have a job. I don't want to have
any more debt out to anybody else I

6
00:00:29,800 --> 00:00:30,840
already have out there.

7
00:00:32,100 --> 00:00:36,360
This is Adam.

8
00:01:02,020 --> 00:01:07,800
He's one of nearly 50 million Americans
with no health insurance.

9
00:01:21,290 --> 00:01:23,410
But this film isn't about Adam.

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So this is the table saw.

11
00:01:30,050 --> 00:01:31,430
It was spinning that way.

12
00:01:31,790 --> 00:01:32,790
This is Rick.

13
00:01:36,710 --> 00:01:40,590
I was ripping a piece of wood and I
grabbed it right here and it hit a knot.

14
00:01:40,810 --> 00:01:43,210
He sawed off the tops of two of his
fingers.

15
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And it was that quick.

16
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His first thought?

17
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I don't have insurance. How much is this
going to cost? I'm going to have to pay

18
00:01:53,280 --> 00:01:55,640
cash for this, $2 ,000, $3 ,000 or more.

19
00:01:55,860 --> 00:01:57,420
Does that mean that we're not going to
get a car?

20
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Rick also doesn't have health coverage,
so the hospital gave him a choice.

21
00:02:05,660 --> 00:02:12,180
Reattach the middle finger for $60 ,000
or do the ring finger for $12 ,000.

22
00:02:12,600 --> 00:02:17,320
It's an awful feeling to just try to put
a value on your body.

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00:02:22,570 --> 00:02:28,310
Being a hopeless romantic, Rick chose
the ring finger for the bargain price of

24
00:02:28,310 --> 00:02:29,309
$12 ,000.

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00:02:29,310 --> 00:02:34,970
The top of his middle finger now enjoys
its new home in an Oregon landfill.

26
00:02:42,570 --> 00:02:46,450
I can do that thing where, you know, the
old man used to, like, pull the finger

27
00:02:46,450 --> 00:02:47,450
off.

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This movie isn't about Rick either.

29
00:02:56,450 --> 00:03:00,170
Yes, there are nearly 50 million
Americans with no health insurance.

30
00:03:00,610 --> 00:03:06,010
They pray every day they don't get sick
because 18 ,000 of them will die this

31
00:03:06,010 --> 00:03:08,670
year simply because they're uninsured.

32
00:03:09,370 --> 00:03:12,890
But this movie isn't about them.

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It's about the 250 million of you who
have health insurance.

34
00:03:18,870 --> 00:03:22,330
Those of you who are living the American
dream.

35
00:03:33,290 --> 00:03:37,810
It's moving day for Larry and Donna
Smith.

36
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They've packed everything they own in
these two cars and are

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driving to Denver, Colorado to their new
home in

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their daughter's storage room.

39
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This is home sweet home.

40
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Look at all that stuff. We'll get
everything organized.

41
00:04:06,800 --> 00:04:07,800
Yeah, we will.

42
00:04:08,520 --> 00:04:09,520
We will.

43
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What do we do with the computer?

44
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It stays there.

45
00:04:14,160 --> 00:04:18,899
So this is where Heather talked about we
might have to put our bunk bed.

46
00:04:19,120 --> 00:04:21,560
I see what she's talking about. Yeah.

47
00:04:22,800 --> 00:04:26,060
It wasn't supposed to end up like this
for Larry and Donna.

48
00:04:27,320 --> 00:04:29,160
They both had good jobs.

49
00:04:30,329 --> 00:04:32,510
She was a newspaper editor.

50
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And he was a union machinist.

51
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They raised six kids who all went to
fine schools like the University of

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00:04:41,410 --> 00:04:42,410
Chicago.

53
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But Larry had a heart attack.

54
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And then another one.

55
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And then another one.

56
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And then Donna got cancer.

57
00:04:55,730 --> 00:04:58,610
And even though they had health
insurance,

58
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The co -pays and deductibles soon added
up to the point where they could no

59
00:05:04,700 --> 00:05:06,440
longer afford to keep their home.

60
00:05:07,780 --> 00:05:11,240
If somebody had told me 10 years ago
this was going to happen to us because

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00:05:11,240 --> 00:05:15,840
health care, I would have said, if not
possible, not in the United States, we

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wouldn't let that happen to people. Are
we going

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00:05:17,660 --> 00:05:24,520
to

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00:05:24,520 --> 00:05:25,520
quit?

65
00:05:27,360 --> 00:05:28,360
It's just hard.

66
00:05:30,030 --> 00:05:34,750
They were bankrupt, so they moved in
with their daughter.

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We'll get it all figured out.

68
00:05:38,630 --> 00:05:41,450
We emptied the dressers. Oh, nice.

69
00:05:41,750 --> 00:05:42,750
Very nice.

70
00:05:44,390 --> 00:05:50,590
Even their son Danny popped in from
across town to welcome them to Denver.

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00:05:50,810 --> 00:05:54,690
What do we do about people like you
guys? I don't know. That's a good

72
00:05:54,770 --> 00:05:58,250
Seriously. You're supposed to pay a
deductible for $9 ,000, which I

73
00:05:58,830 --> 00:06:02,490
That's part of health care. What about
the people like Kathy and I that have to

74
00:06:02,490 --> 00:06:06,490
come up there and move you every five
years, every two years, every year

75
00:06:06,490 --> 00:06:09,310
you don't have enough money to stay
where you are? That's what Russell keeps

76
00:06:09,310 --> 00:06:13,990
saying, too. I'm sorry. It's not what we
wanted to have happen in life, and

77
00:06:13,990 --> 00:06:16,030
we're doing what we can to make the
change.

78
00:06:16,650 --> 00:06:22,290
You don't know what that feels like
inside at 50 -some years old to have to

79
00:06:22,290 --> 00:06:24,510
reach out to my 20 -something -year
-old.

80
00:06:24,940 --> 00:06:25,759
for help.

81
00:06:25,760 --> 00:06:30,160
It's going to be hard for four, five,
six, seven months. It's going to be

82
00:06:30,480 --> 00:06:34,880
Yeah, I'm having an overwhelming feeling
of you bring your problems with you no

83
00:06:34,880 --> 00:06:35,880
matter where you go.

84
00:06:38,340 --> 00:06:40,340
But I don't know what to do about that.

85
00:06:46,200 --> 00:06:51,020
By sheer coincidence, their daughter's
husband, Paul, was leaving on a job the

86
00:06:51,020 --> 00:06:52,640
very same day they arrived.

87
00:06:55,240 --> 00:07:00,500
Paul was a contractor, but there weren't
many jobs lately, so he found work out

88
00:07:00,500 --> 00:07:01,500
of town.

89
00:07:01,820 --> 00:07:05,520
I'm sure you'll keep a telephone
conversation.

90
00:07:06,280 --> 00:07:07,280
Weird situation, isn't it?

91
00:07:25,260 --> 00:07:26,740
Can you tell me where Daddy's going?

92
00:07:27,320 --> 00:07:28,320
Iraq.

93
00:07:29,700 --> 00:07:30,860
Where's Daddy going to Iraq?

94
00:07:31,840 --> 00:07:33,200
To do some plumbing.

95
00:07:39,780 --> 00:07:40,780
Oh, boy.

96
00:07:43,320 --> 00:07:47,500
This I do early in the morning. First
thing I do is I clean here.

97
00:07:50,020 --> 00:07:51,540
At age 79...

98
00:07:51,950 --> 00:07:54,450
Frank Cardiel should be kicking back on
a beach somewhere.

99
00:07:55,210 --> 00:08:00,730
But even though he's insured by
Medicare, it doesn't cover all the costs

100
00:08:00,730 --> 00:08:02,730
drugs that he and his wife need.

101
00:08:06,730 --> 00:08:12,390
Being that I'm an employee here, my
medicine is for free. So that's why I

102
00:08:12,390 --> 00:08:15,870
keep working until I die.

103
00:08:16,490 --> 00:08:17,890
There's nothing wrong with that.

104
00:08:19,190 --> 00:08:20,190
Okay.

105
00:08:20,810 --> 00:08:23,970
I always got to keep my ears open
because there's always spillages.

106
00:08:24,750 --> 00:08:28,530
Sometimes you get a gallon of milk,
tomato sauce.

107
00:08:29,050 --> 00:08:32,590
You're in trouble because you take a
half hour to put that up.

108
00:08:33,929 --> 00:08:37,990
And I look up at every house so
everything is clean. If I see something,

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00:08:37,990 --> 00:08:40,049
pick it up, whether it's paper or
garbage.

110
00:08:42,809 --> 00:08:46,190
One day I had the keys in my hand, and
they went in there.

111
00:08:46,930 --> 00:08:49,430
And I had to climb in there to get the
keys out.

112
00:08:53,960 --> 00:08:55,240
It's a sad situation.

113
00:08:57,600 --> 00:09:00,100
There are golden years. I can't find
them.

114
00:09:00,540 --> 00:09:01,640
I tell you that.

115
00:09:05,220 --> 00:09:10,300
She had a painkiller for her head. And
the girl said, Frank, this is $213.

116
00:09:10,500 --> 00:09:12,480
What, for a painkiller?

117
00:09:12,720 --> 00:09:13,720
I didn't take it.

118
00:09:13,750 --> 00:09:16,370
No, I backed off. I said, no, I've got
to come back.

119
00:09:16,610 --> 00:09:19,250
What's in these new drugs that they
distribute?

120
00:09:19,630 --> 00:09:23,630
$213. I don't believe you need half of
the things they tell you because I have

121
00:09:23,630 --> 00:09:26,910
never taken medication now if I'm
getting old. Unbelievable.

122
00:09:27,370 --> 00:09:29,390
I don't even like to take an aspirin.

123
00:09:29,750 --> 00:09:31,350
I do like a little brandy.

124
00:09:33,290 --> 00:09:40,270
I don't really know how this happened,
but the trunk kind

125
00:09:40,270 --> 00:09:42,410
of came forward into the back seat.

126
00:09:43,050 --> 00:09:47,030
Laura Burnham was in a 45 -mile -an
-hour head -on collision that knocked

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00:09:47,030 --> 00:09:48,030
out cold.

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00:09:48,290 --> 00:09:51,970
Paramedics got her out of the car and
into an ambulance for a trip to the

129
00:09:51,970 --> 00:09:57,230
hospital. I get a bill from my insurance
company telling me that the ambulance

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00:09:57,230 --> 00:10:01,590
ride was not going to be paid for
because it wasn't pre -approved.

131
00:10:01,930 --> 00:10:06,110
I don't know exactly when I was supposed
to pre -approve it, you know, like

132
00:10:06,110 --> 00:10:09,590
after I gained consciousness in the car,
before I got in the ambulance.

133
00:10:10,960 --> 00:10:14,860
I should have grabbed my cell phone off
of the street and called while I was in

134
00:10:14,860 --> 00:10:15,659
the ambulance.

135
00:10:15,660 --> 00:10:17,480
I mean, this is crazy.

136
00:10:22,460 --> 00:10:28,340
I applied for health and insurance for
Jason. They rejected him because of his

137
00:10:28,340 --> 00:10:29,340
height and weight.

138
00:10:29,820 --> 00:10:32,580
Jason's 6 feet tall and 130 pounds.

139
00:10:32,860 --> 00:10:35,080
That's what it's like to be rejected.

140
00:10:36,720 --> 00:10:41,260
I applied for health care through Blue
Cross Blue Shield, and they told me that

141
00:10:41,260 --> 00:10:43,440
my body mass index was too high.

142
00:10:43,740 --> 00:10:46,380
I'm 5 '1". I weigh 175 pounds.

143
00:10:46,720 --> 00:10:53,580
I always thought the health insurance
companies were there to

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00:10:53,580 --> 00:10:54,580
help us.

145
00:10:55,580 --> 00:11:00,480
So I posted a note on the Internet
asking people if they had had any

146
00:11:00,480 --> 00:11:03,140
stories about problems with their
insurance company.

147
00:11:05,680 --> 00:11:09,480
Within 24 hours, I had over 3 ,700
responses.

148
00:11:10,320 --> 00:11:15,800
And by the end of the week, over 25 ,000
people had sent me their health care

149
00:11:15,800 --> 00:11:16,800
horror stories.

150
00:11:18,700 --> 00:11:21,920
Some of them decided not to wait for me
to get back to them.

151
00:11:22,900 --> 00:11:27,940
Like Doug Ngo, who took matters into his
own hands without my permission.

152
00:11:29,720 --> 00:11:33,780
His daughter, Annette, was nine months
old when they discovered she was going

153
00:11:33,780 --> 00:11:39,160
deaf. His health insurance company,
Cigna, said they pay for an implant in

154
00:11:39,160 --> 00:11:40,160
one of her ears.

155
00:11:40,620 --> 00:11:45,820
According to the letter they sent, it's
experimental for her to hear in two

156
00:11:45,820 --> 00:11:49,480
ears. If a cochlear implant is good for
one ear,

157
00:11:50,380 --> 00:11:54,060
it doesn't even make any sense that it
wouldn't be good for the second ear,

158
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especially when a child is just starting
to learn how to talk. She has to learn

159
00:11:59,080 --> 00:12:00,640
from both sides of her head.

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00:12:03,640 --> 00:12:07,540
That's when he sat down to write Cigna a
letter. This is to Cigna.

161
00:12:07,860 --> 00:12:12,620
Noted filmmaker Michael Moore is now in
the process of gathering information for

162
00:12:12,620 --> 00:12:16,540
his next film. I've sent along
information concerning Cigna's lack of

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00:12:16,540 --> 00:12:17,540
its policyholders.

164
00:12:17,700 --> 00:12:20,120
Has your CEO ever been in a film before?

165
00:12:22,620 --> 00:12:27,440
Before he knew it, he received a call in
his voicemail from Cigna headquarters.

166
00:12:28,140 --> 00:12:31,040
Tuesday, 8 .54 a .m.

167
00:12:31,300 --> 00:12:35,920
I'm Mr. Nell. This is Ed. I was giving
you a call in regards to Annette. Got

168
00:12:35,920 --> 00:12:41,200
some good news for you. The specialist
review has come back, and the decision

169
00:12:41,200 --> 00:12:43,060
to overturn the previous denial.

170
00:12:43,340 --> 00:12:47,420
The specialist has approved the appeal
for the second cochlear implant.

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00:12:47,820 --> 00:12:48,820
Thank you.

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00:12:50,920 --> 00:12:55,500
Obviously, all this worked because
Annette is going to get her second

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00:12:55,500 --> 00:12:58,620
July. Dear Mike, I work in the industry.

174
00:12:59,080 --> 00:13:03,600
I worked for an HMO. I started to get
hundreds of letters of a different sort

175
00:13:03,600 --> 00:13:06,860
from people who work inside the health
care industry.

176
00:13:07,220 --> 00:13:11,080
They'd seen everything, and they were
fed up with it.

177
00:13:11,640 --> 00:13:13,400
Health insurance companies suck.

178
00:13:13,900 --> 00:13:14,900
Flats suck.

179
00:13:15,400 --> 00:13:20,380
Like Becky Melke, who was in charge of
keeping sick people away from one of

180
00:13:20,380 --> 00:13:22,080
America's top insurance companies.

181
00:13:22,520 --> 00:13:26,200
I work in a call center, so people call
in and they're asking for insurance

182
00:13:26,200 --> 00:13:30,880
quotes. There are certain pre -existing
conditions, basically industry -wide,

183
00:13:30,940 --> 00:13:32,400
that will not be covered.

184
00:13:32,900 --> 00:13:37,700
Diabetes, heart disease, certain forms
of cancer, that if you have these

185
00:13:37,700 --> 00:13:40,900
conditions, you are most likely not
going to get your health insurance.

186
00:13:41,400 --> 00:13:44,240
How long is this list of conditions that
would make you ineligible?

187
00:13:44,820 --> 00:13:46,320
It would be a really long list.

188
00:13:46,740 --> 00:13:47,960
It would be a long list.

189
00:13:49,260 --> 00:13:51,540
It could wrap around this house.

190
00:14:18,069 --> 00:14:20,690
Sometimes you know ahead of time that
they're going to be declined at the end

191
00:14:20,690 --> 00:14:21,690
the application.

192
00:14:21,750 --> 00:14:27,670
And they're like, God, you know, like
one time I had a couple, and they were

193
00:14:27,670 --> 00:14:31,930
happy to get, I'm going to start crying,
they were so happy that they were, that

194
00:14:31,930 --> 00:14:32,930
I took them to this application.

195
00:14:34,430 --> 00:14:39,650
And the husband was late for work, and
the wife said to him, well, don't worry,

196
00:14:39,750 --> 00:14:42,990
baby, it's going to be okay because we
have health insurance now.

197
00:14:43,920 --> 00:14:46,280
And when I looked at the end of the
application, I could tell they were both

198
00:14:46,280 --> 00:14:48,220
going to get declined because of their
health conditions.

199
00:14:48,440 --> 00:14:49,640
And they were so happy.

200
00:14:50,400 --> 00:14:53,620
And I thought, oh God, they're going to
get that phone call in a couple weeks

201
00:14:53,620 --> 00:14:56,840
telling them that they're not eligible
for insurance.

202
00:14:58,160 --> 00:15:01,920
And I just felt so bad because I just
really thought and I knew and I couldn't

203
00:15:01,920 --> 00:15:03,180
say anything to them.

204
00:15:04,380 --> 00:15:05,420
I just felt like crap.

205
00:15:06,440 --> 00:15:09,560
And that's why I'm just such a bitch on
the phone to people because I don't want

206
00:15:09,560 --> 00:15:13,160
to get to know them. I don't want to
know about their lives.

207
00:15:13,840 --> 00:15:18,160
I want to get in and get out and get
done with it because I can't take the

208
00:15:18,160 --> 00:15:19,160
stress of it.

209
00:15:19,560 --> 00:15:24,400
In spite of Becky being a bit of a pain
on the phone, a quarter billion

210
00:15:24,400 --> 00:15:29,040
Americans are still able to get health
insurance. Every American deserves

211
00:15:29,040 --> 00:15:31,380
affordable health care. Call toll free.

212
00:15:31,920 --> 00:15:34,380
Let's meet some of these happy insured
customers.

213
00:15:35,600 --> 00:15:36,980
Maria has Blue Shield.

214
00:15:37,440 --> 00:15:39,560
And Diane, Horizon Blue Cross.

215
00:15:40,700 --> 00:15:42,260
BCS insures Laurel.

216
00:15:42,890 --> 00:15:44,870
And Carolyn has Cigna.

217
00:15:45,770 --> 00:15:48,730
And it's a good thing that they're all
fully covered.

218
00:15:49,030 --> 00:15:52,210
I ended up being diagnosed with
retroperitoneal cancer.

219
00:15:52,750 --> 00:15:54,290
Brain tumor, breast cancer.

220
00:15:54,570 --> 00:15:58,790
Brain tumor on the right temporal lobe.
Because they were insured, they got the

221
00:15:58,790 --> 00:16:00,930
red carpet treatment at the doctor's
office.

222
00:16:01,310 --> 00:16:05,110
She requested for me to see a
neurologist.

223
00:16:05,390 --> 00:16:08,670
The way they were going to treat it was
to remove it. Surgery was scheduled for

224
00:16:08,670 --> 00:16:13,790
December 9th. There is a test that you
can take that will show whether or not

225
00:16:13,790 --> 00:16:18,810
you actually would benefit from chemo.
Oh, they got their treatment all right,

226
00:16:18,890 --> 00:16:21,310
but not before battling with their
insurance companies.

227
00:16:21,630 --> 00:16:24,290
They were investigating whether or not
this was a pre -existing condition.

228
00:16:24,610 --> 00:16:26,190
It's not medically necessary.

229
00:16:26,530 --> 00:16:28,130
They claim that it's experimental.

230
00:16:28,390 --> 00:16:30,410
We don't consider that life
-threatening.

231
00:16:30,970 --> 00:16:33,990
Diane died from her non -life
-threatening tumor.

232
00:16:34,520 --> 00:16:36,960
Laurel's cancer is now spread throughout
her body.

233
00:16:37,420 --> 00:16:41,460
Her experimental test proved that
Carolyn needed chemo.

234
00:16:41,920 --> 00:16:47,440
While vacationing in Japan, Maria became
ill and got the MRI that Blue Shield of

235
00:16:47,440 --> 00:16:49,600
California had refused to approve.

236
00:16:50,600 --> 00:16:53,860
The doctors in Japan told her that she
had a brain tumor.

237
00:16:54,620 --> 00:16:57,580
Blue Shield had said repeatedly she
didn't have a tumor.

238
00:16:58,160 --> 00:17:02,860
That's when she said, Well, I'm pretty
sure I have a lawyer.

239
00:17:04,589 --> 00:17:06,609
March 13, 2003.

240
00:17:07,569 --> 00:17:10,369
I'm going to direct your attention to
Exhibit 1.

241
00:17:10,869 --> 00:17:13,290
Please describe for me what it is.

242
00:17:13,569 --> 00:17:19,869
It is a denial for referral to an
ophthalmologist.

243
00:17:20,170 --> 00:17:22,510
Is it your signature on the document?

244
00:17:22,829 --> 00:17:25,970
Yes. I'd like to direct your attention
to Exhibit 2.

245
00:17:26,630 --> 00:17:29,030
This is a denial of...

246
00:17:30,190 --> 00:17:34,810
Request for referral for a magnetic
resonance imaging test of the brain.

247
00:17:35,130 --> 00:17:36,210
It has your signature?

248
00:17:36,410 --> 00:17:40,970
Yes. Doctor, directing your attention to
Exhibit 3, please review this document.

249
00:17:41,330 --> 00:17:46,890
This is a denial of a referral to a
neurosurgeon.

250
00:17:47,370 --> 00:17:53,050
Can you explain for me how you came to
sign the denial letter?

251
00:17:53,370 --> 00:17:56,490
This is a standard signature that's put
on all denial letters.

252
00:17:56,690 --> 00:17:58,570
Is that your signature or is that a
stamp?

253
00:17:59,070 --> 00:18:00,029
That is a stamp.

254
00:18:00,030 --> 00:18:06,630
Did you ever see the denial letter
before your signature was stamped on it?

255
00:18:07,030 --> 00:18:11,110
No, but the denial letters are
fundamentally the same.

256
00:18:11,390 --> 00:18:15,770
The denial letters that are sent out...
The answer is no. No.

257
00:18:16,030 --> 00:18:21,730
The very definition of a good medical
director was somebody who can save the

258
00:18:21,730 --> 00:18:22,730
company a lot of money.

259
00:18:23,090 --> 00:18:26,570
Dr. Linda Pino was a medical reviewer
for Humana.

260
00:18:27,440 --> 00:18:31,400
She left her job because she didn't like
their way of doing business.

261
00:18:31,700 --> 00:18:35,020
I was told when I started that I had to
keep a 10 % denial.

262
00:18:35,480 --> 00:18:39,260
And they were actually giving us reports
on a weekly basis that would have all

263
00:18:39,260 --> 00:18:43,360
the cases we reviewed, the percent
approved, and the percent denied, and

264
00:18:43,360 --> 00:18:45,400
actual percentage denial rate.

265
00:18:45,700 --> 00:18:49,460
And then there would be another report
that compared me to all the other

266
00:18:49,460 --> 00:18:53,480
reviewers. The doctor with a high
percent of denials was actually going to

267
00:18:53,480 --> 00:18:58,640
bonus. Really? I mean, so you as a
doctor working for the HMO, you denied

268
00:18:58,640 --> 00:18:59,820
people health care?

269
00:19:00,120 --> 00:19:01,120
You got a bonus?

270
00:19:01,380 --> 00:19:03,000
That was the way they had set the system
up.

271
00:19:03,200 --> 00:19:06,620
Any payment for a claim is referred to
as a medical loss.

272
00:19:07,360 --> 00:19:11,540
That's the terminology the industry
uses. I mean, when you don't spend money

273
00:19:11,540 --> 00:19:17,500
somebody, you deny their care or you
make a decision that brings money in and

274
00:19:17,500 --> 00:19:19,320
you don't have to spend it. It's a
savings to the company.

275
00:19:22,320 --> 00:19:23,880
This is Tarsha Harris.

276
00:19:24,680 --> 00:19:29,420
Blue Cross didn't deny her her treatment
and actually approved her operation.

277
00:19:31,840 --> 00:19:38,020
But then they discovered that in the
distant past, she had had a yeast

278
00:19:38,020 --> 00:19:39,020
infection.

279
00:19:41,240 --> 00:19:44,620
Apparently it's common. Men, women can
get a yeast infection.

280
00:19:45,000 --> 00:19:51,440
So was prescribed the yeast infection
cream, general cream, and it went away.

281
00:19:52,590 --> 00:19:56,410
She later applied for health insurance,
and that's what you're supposed to be

282
00:19:56,410 --> 00:20:01,770
disclosing, serious ailments. The yeast
infection was independent, and it's not

283
00:20:01,770 --> 00:20:05,250
a serious ailment. There was nothing
else she could have done. It wasn't

284
00:20:05,250 --> 00:20:07,410
they were going to have to spend money
that they looked.

285
00:20:07,990 --> 00:20:11,290
If they had taken five minutes
beforehand and wanted to clear up the

286
00:20:11,290 --> 00:20:14,030
infection, they could have looked at her
medical records, they could have talked

287
00:20:14,030 --> 00:20:14,869
to her doctor.

288
00:20:14,870 --> 00:20:20,170
Because of the undisclosed yeast
infection, Blue Cross dropped Tarsha

289
00:20:20,810 --> 00:20:22,550
She thinks she's put this behind her.

290
00:20:22,750 --> 00:20:26,730
And then Blue Cross changes their mind,
tells the doctors, we're taking the

291
00:20:26,730 --> 00:20:27,609
money back.

292
00:20:27,610 --> 00:20:29,970
Go get the money from Tarsha.

293
00:20:30,890 --> 00:20:33,890
The fact of the matter is, it was a
yeast infection.

294
00:20:34,210 --> 00:20:35,210
That's all it was.

295
00:20:36,270 --> 00:20:40,830
I'm still a little bitter because I
don't trust insurance companies now. To

296
00:20:40,830 --> 00:20:44,950
it seems they're always going to be
looking for a way out. You know, what

297
00:20:44,950 --> 00:20:46,690
happened to helping the person that's
sick?

298
00:20:46,950 --> 00:20:48,550
Don't make their problems worse.

299
00:20:51,020 --> 00:20:52,480
This is Lee Einer.

300
00:20:53,360 --> 00:20:58,560
If they weren't able to weed you out in
the application process or deny you the

301
00:20:58,560 --> 00:21:03,540
care your doctor said you needed and
somehow ended up paying for the

302
00:21:03,900 --> 00:21:07,820
they send in Lee, their hitman.

303
00:21:08,300 --> 00:21:12,680
His job is to get the company's money
back any way he can.

304
00:21:13,240 --> 00:21:18,800
All he has to do is find one slip -up on
your application or a pre -existing

305
00:21:18,800 --> 00:21:19,800
condition.

306
00:21:19,920 --> 00:21:21,240
You didn't know you had.

307
00:21:21,680 --> 00:21:24,480
We're going to go after this like it's a
murder case.

308
00:21:25,280 --> 00:21:31,000
And I mean a whole unit dedicated to
going through your health history for

309
00:21:31,000 --> 00:21:36,200
last five years, looking for anything
that would indicate that you concealed

310
00:21:36,200 --> 00:21:41,960
something, you misrepresented something,
so that they can cancel the policy or

311
00:21:41,960 --> 00:21:44,860
jack the rate so high you can't pay
them.

312
00:21:46,120 --> 00:21:50,900
And if we couldn't find anything he
didn't disclose on the application, you

313
00:21:50,900 --> 00:21:56,200
still get hit with a pre -existing
denial because you don't even have to

314
00:21:56,200 --> 00:21:57,720
sought medical treatment for it.

315
00:21:57,920 --> 00:22:02,140
In some states, it's legal to have
what's called a prudent person pre

316
00:22:02,140 --> 00:22:08,180
condition, and that's a mouthful, I
know, but what that says is if prior to

317
00:22:08,180 --> 00:22:13,520
insurance kicking in, you had any
symptom which would incline a...

318
00:22:13,870 --> 00:22:20,870
normally prudent person to have sought
medical care, then the condition of

319
00:22:20,870 --> 00:22:24,270
that symptom was a symptom is excluded.

320
00:22:25,990 --> 00:22:26,990
I know.

321
00:22:30,370 --> 00:22:33,910
It's labyrinthine, isn't it? But that's
how it works.

322
00:22:34,510 --> 00:22:38,230
They're supposed to be fair and even
-handed. But with an insurance company,

323
00:22:38,410 --> 00:22:39,610
it's their friggin' money.

324
00:22:40,520 --> 00:22:44,440
So it's not unintentional. It's not a
mistake.

325
00:22:44,860 --> 00:22:46,240
It's not an oversight.

326
00:22:46,460 --> 00:22:48,680
You're not slipping through the cracks.

327
00:22:48,960 --> 00:22:52,400
Somebody made that crack and swept you
towards it.

328
00:22:53,500 --> 00:22:56,260
And the intent is to maximize profits.

329
00:22:58,360 --> 00:23:00,980
Looking back, I don't know that I killed
anybody.

330
00:23:01,520 --> 00:23:03,640
Did I do harm in people's lives?

331
00:23:04,220 --> 00:23:05,220
Yeah.

332
00:23:05,940 --> 00:23:06,940
Hell yeah.

333
00:23:09,900 --> 00:23:14,300
I haven't worked for insurance companies
for a long time and I don't think that

334
00:23:14,300 --> 00:23:20,940
really serves to atone for my
participation in that mess.

335
00:23:22,640 --> 00:23:24,560
I am glad I'm out of it, though.

336
00:23:28,420 --> 00:23:33,240
Julie Pierce was struggling to get care
for her husband, Tracy, who was

337
00:23:33,240 --> 00:23:34,800
suffering from kidney cancer.

338
00:23:36,110 --> 00:23:40,870
Julie works in the intensive care unit
at St. Joseph's Medical Center in Kansas

339
00:23:40,870 --> 00:23:45,130
City, Missouri, which provided her
family with health insurance.

340
00:23:45,570 --> 00:23:48,650
Every month there was a new drug that
the doctor wanted to try.

341
00:23:49,070 --> 00:23:50,370
My insurance denied it.

342
00:23:50,810 --> 00:23:53,910
One letter might say, not a medical
necessity.

343
00:23:54,290 --> 00:24:00,690
One letter might say, it's not for this
particular type of cancer. And they

344
00:24:00,690 --> 00:24:01,690
denied it.

345
00:24:02,030 --> 00:24:03,730
Then we came up with the bone marrow.

346
00:24:05,740 --> 00:24:08,760
to stop it, sometimes completely get rid
of it.

347
00:24:10,280 --> 00:24:14,540
Tracy's doctor said that this treatment
had been successfully tried on many

348
00:24:14,540 --> 00:24:15,540
other patients.

349
00:24:16,800 --> 00:24:21,260
If one of Tracy's brothers turned out to
be a suitable donor, there were

350
00:24:21,260 --> 00:24:25,200
promising bone marrow treatments for
beating Tracy's cancer.

351
00:24:27,080 --> 00:24:31,820
Two weeks later, the bone marrow nurse
at KU called me, and she goes, we've got

352
00:24:31,820 --> 00:24:34,800
the results back. His youngest brother
is a perfect donor match.

353
00:24:36,330 --> 00:24:37,330
We were ecstatic.

354
00:24:38,390 --> 00:24:43,690
You know, I think that's the happiest I
had seen him in

355
00:24:43,690 --> 00:24:45,790
a while.

356
00:24:47,650 --> 00:24:53,270
So submitted it, and they denied it,
said it was experimental.

357
00:24:55,410 --> 00:24:59,590
So I found out that there is a board of
trustees over our medical plan.

358
00:25:00,010 --> 00:25:04,330
that actually work at my hospital, and
they are the final decision makers on

359
00:25:04,330 --> 00:25:06,410
what gets approved and what doesn't get
approved.

360
00:25:06,810 --> 00:25:10,070
Julie and her husband and their son
Tracy Jr.

361
00:25:10,590 --> 00:25:15,510
demanded a meeting with the Health Plans
Board of Trustees, the very people who

362
00:25:15,510 --> 00:25:17,410
had the power to approve their claim.

363
00:25:18,130 --> 00:25:21,730
They told Julie that they were
sympathetic to her situation.

364
00:25:22,450 --> 00:25:26,070
I said, your sympathy does me no good
when I'm burying him next year.

365
00:25:27,170 --> 00:25:33,790
And I told him, I said, if I was, Bruce
Van Cleave is our CEO. I said, I bet you

366
00:25:33,790 --> 00:25:36,610
if it was Bruce Van Cleave's wife, it
would get approved.

367
00:25:38,490 --> 00:25:41,890
No, it's nothing like that. It's nothing
like that. I said, or maybe if my

368
00:25:41,890 --> 00:25:42,890
husband was white.

369
00:25:43,370 --> 00:25:44,830
And I got up and walked out of the room.

370
00:25:46,990 --> 00:25:50,110
When we got home, I found him up in the
bathroom.

371
00:25:51,590 --> 00:25:53,530
And I knocked on the door and I said,
what are you doing in there?

372
00:25:56,459 --> 00:25:59,520
And I opened the door because usually
he'll say, well, what do you think I'm

373
00:25:59,520 --> 00:26:00,520
doing in here?

374
00:26:01,360 --> 00:26:03,180
And he was sitting in there and he was
crying.

375
00:26:06,060 --> 00:26:07,640
And he said, why me?

376
00:26:08,580 --> 00:26:09,660
I'm a good person.

377
00:26:10,320 --> 00:26:12,800
And I said, but we're not done fighting
this.

378
00:26:14,060 --> 00:26:20,860
We're strong, yeah. And then he said,
you know, he goes, I can see now that

379
00:26:20,860 --> 00:26:21,860
going to die.

380
00:26:22,220 --> 00:26:25,380
He said, but I can leave everything in
the world.

381
00:26:26,010 --> 00:26:27,550
But I don't want to leave you and Tracy.

382
00:26:32,630 --> 00:26:34,750
The doctor told me he would die in three
weeks.

383
00:26:36,690 --> 00:26:42,210
And on January 13th, which was my
birthday,

384
00:26:42,450 --> 00:26:45,070
he went to sleep.

385
00:26:47,670 --> 00:26:50,190
And he died five days later here at
home.

386
00:26:51,970 --> 00:26:54,290
He was my best friend.

387
00:26:55,440 --> 00:26:58,880
He was my soulmate. He was my son's
father.

388
00:27:01,480 --> 00:27:03,140
I mean, we were going to grow old
together.

389
00:27:05,460 --> 00:27:08,260
They took away everything that matters.

390
00:27:11,580 --> 00:27:12,800
I want to know why.

391
00:27:13,020 --> 00:27:14,220
Why my husband?

392
00:27:16,000 --> 00:27:18,760
Why wasn't he given a chance to live?

393
00:27:20,420 --> 00:27:24,080
You preach these visions and values that
we care for the sick, the dying, the

394
00:27:24,080 --> 00:27:25,080
poor.

395
00:27:25,100 --> 00:27:28,100
that we're a health care that leaves no
one behind.

396
00:27:29,260 --> 00:27:32,140
You left him behind. You didn't even
give him a start.

397
00:27:34,240 --> 00:27:36,060
It was as if he was nothing.

398
00:27:37,880 --> 00:27:40,500
And I want them to have a conscience
about it.

399
00:27:40,820 --> 00:27:46,620
And I don't think they do. I don't think
it has fazed them one bit at

400
00:27:46,620 --> 00:27:48,400
all.

401
00:27:52,140 --> 00:27:56,320
There was one person in the health care
industry who did have a conscience,

402
00:27:57,300 --> 00:28:01,920
Dr. Linda Pino, a former medical
reviewer at Humana.

403
00:28:02,180 --> 00:28:03,660
My name is Linda Pino.

404
00:28:04,140 --> 00:28:08,120
I am here primarily today to make a
public confession.

405
00:28:08,860 --> 00:28:15,860
In the spring of 1987, as a physician, I
denied a man a necessary

406
00:28:15,860 --> 00:28:19,600
operation that would have saved his life
and thus cost his death.

407
00:28:21,930 --> 00:28:26,990
No person and no group has held me
accountable for this, because in fact

408
00:28:26,990 --> 00:28:30,650
did was I saved a company a half a
million dollars for this.

409
00:28:32,390 --> 00:28:37,190
And furthermore, this particular act
secured my reputation as a good medical

410
00:28:37,190 --> 00:28:41,970
director, and it ensured my continued
advancement in the health care field.

411
00:28:42,490 --> 00:28:47,230
I went from making a few hundred dollars
a week as a medical reviewer to an

412
00:28:47,230 --> 00:28:50,410
escalating six -figure income as a
physician executive.

413
00:28:51,880 --> 00:28:57,140
In all my work, I had one primary duty,
and that was to use my medical expertise

414
00:28:57,140 --> 00:29:01,380
for the financial benefit of the
organization for which I worked.

415
00:29:02,580 --> 00:29:06,840
And I was told repeatedly that I was not
denying care. I was simply denying

416
00:29:06,840 --> 00:29:07,840
payment.

417
00:29:08,080 --> 00:29:10,940
I know how managed care maims and kills
patients.

418
00:29:11,580 --> 00:29:14,800
So I'm here to tell you about the dirty
work of managed care.

419
00:29:15,360 --> 00:29:19,240
And I'm haunted by the thousands of
pieces of paper in which I have written

420
00:29:19,240 --> 00:29:20,440
deadly word, denied.

421
00:29:21,450 --> 00:29:22,450
Thank you.

422
00:29:26,750 --> 00:29:32,190
How did we get to the point of doctors
at health insurance companies actually

423
00:29:32,190 --> 00:29:34,890
being responsible for the deaths of
patients?

424
00:29:37,450 --> 00:29:39,210
Who invented this system?

425
00:29:41,530 --> 00:29:43,070
How did this all begin?

426
00:29:46,450 --> 00:29:48,310
Where did the HMO start?

427
00:29:53,680 --> 00:29:56,780
Thanks to the wonders of magnetic tape,
we know.

428
00:30:19,370 --> 00:30:23,710
Now, let me ask you, you know I'm not
too keen on any of that.

429
00:30:24,350 --> 00:30:28,050
This is a private enterprise.

430
00:30:28,690 --> 00:30:29,690
Well, that's cute.

431
00:30:29,970 --> 00:30:36,750
And the reason that he can,

432
00:30:36,870 --> 00:30:40,590
the reason he can do it, I had a
supervisor come in and talk to me about

433
00:30:40,790 --> 00:30:42,010
And I want to do it someday.

434
00:30:59,010 --> 00:31:02,770
I am proposing today a new national
health strategy.

435
00:31:04,250 --> 00:31:06,890
The purpose of this program is simply
this.

436
00:31:07,430 --> 00:31:10,710
I want America to have the finest health
care in the world.

437
00:31:11,440 --> 00:31:16,640
And I want every American to be able to
have that care when he needs it.

438
00:31:18,200 --> 00:31:21,820
The plan hatched between Nixon and Edgar
Kaiser worked.

439
00:31:22,540 --> 00:31:26,840
In the ensuing years, patients were
given less and less care.

440
00:31:27,200 --> 00:31:31,460
Bigger log jams at the nearby public
hospital and less quality medical care.

441
00:31:32,700 --> 00:31:38,700
What looks cramped and unsightly can
also be dangerous.

442
00:31:39,160 --> 00:31:43,860
While the health insurance companies
became wealthy, the system was broken.

443
00:31:44,280 --> 00:31:48,260
37 million Americans are without
protection against catastrophic illness.

444
00:31:48,480 --> 00:31:53,400
The losers are the poor, who may now
postpone urgently needed health care

445
00:31:53,400 --> 00:31:54,400
it's too late.

446
00:31:54,660 --> 00:31:59,760
This went on for years, until this man
rode into town.

447
00:32:00,940 --> 00:32:03,320
Bring him with him, his little lady.

448
00:32:10,659 --> 00:32:11,659
Sassy.

449
00:32:13,940 --> 00:32:14,940
Smart.

450
00:32:19,160 --> 00:32:20,160
Sexy.

451
00:32:23,740 --> 00:32:25,920
Some men couldn't handle it.

452
00:32:27,020 --> 00:32:32,280
Today I am announcing the formation of
the President's Task Force on National

453
00:32:32,280 --> 00:32:35,960
Health Reform, chaired by the First
Lady, Hillary Rodham Clinton.

454
00:32:36,520 --> 00:32:40,960
Hillary Rodham Clinton decided to make
health care for everyone her top

455
00:32:40,960 --> 00:32:43,880
priority. Universal coverage now.

456
00:32:44,200 --> 00:32:48,260
And will not depend upon where you work,
whether you work, or whether you have a

457
00:32:48,260 --> 00:32:52,120
pre -existing condition, health care
that can never be taken away.

458
00:32:52,440 --> 00:32:56,200
Some Republicans complain Mrs. Clinton
is getting a free ride because she's the

459
00:32:56,200 --> 00:33:00,220
president's wife. It's fairly risky
business, I believe, as President

460
00:33:00,220 --> 00:33:03,460
did, to put his wife in charge of some
big policy program.

461
00:33:04,280 --> 00:33:07,700
And while I don't share the chairman's
joy at our holding hearings on a

462
00:33:07,700 --> 00:33:13,320
government -run health care system, I do
share his intention to make the debate

463
00:33:13,320 --> 00:33:16,040
and the legislative process as exciting
as possible.

464
00:33:16,600 --> 00:33:18,460
I'm sure you will do that, Mr.

465
00:33:18,660 --> 00:33:19,619
Army.

466
00:33:19,620 --> 00:33:21,420
We'll do the best we can. You and Dr.

467
00:33:21,660 --> 00:33:22,660
Kevorkian.

468
00:33:23,620 --> 00:33:30,300
I have been told

469
00:33:30,300 --> 00:33:32,560
about your charm and wit, and let me say
it.

470
00:33:34,060 --> 00:33:38,760
The reports on your charm are overstated
and the reports on your wit are

471
00:33:38,760 --> 00:33:40,960
understated. Thank you. Thank you very
much.

472
00:33:42,060 --> 00:33:43,460
She drove Washington.

473
00:33:44,560 --> 00:33:47,940
Insane. Do you really want the federal
government to control your health care?

474
00:33:48,060 --> 00:33:50,140
You won't have a choice of your own
doctor government mandate.

475
00:33:50,420 --> 00:33:52,220
Less government. More government
control.

476
00:33:52,500 --> 00:33:55,880
More government. And less control for
you and your family. When your mama gets

477
00:33:55,880 --> 00:34:00,780
sick, she might talk to a bureaucrat
instead of a doctor. This is a total

478
00:34:00,980 --> 00:34:05,140
and it's about to get messier. Not this
big bureaucratic socialistic plan that

479
00:34:05,140 --> 00:34:05,679
they have.

480
00:34:05,680 --> 00:34:06,680
Socialist takeover.

481
00:34:06,920 --> 00:34:10,280
Socialized medicine. What really amounts
to a giant social experiment.

482
00:34:15,490 --> 00:34:20,290
Socialized medicine, nothing put more
fear in us than the thought of that.

483
00:34:21,150 --> 00:34:26,909
And the chief fear mongers against
socialized medicine have always been the

484
00:34:26,909 --> 00:34:29,449
doctors of the American Medical
Association.

485
00:34:29,909 --> 00:34:34,489
This would put the government smack into
your hospital, defining services,

486
00:34:35,050 --> 00:34:40,690
setting standards, establishing
committees, calling for reports,

487
00:34:40,690 --> 00:34:42,090
gets in and who gets out.

488
00:34:42,489 --> 00:34:46,110
After all, the government has to treat
everyone fair and equal, don't you know?

489
00:34:46,270 --> 00:34:51,130
Take us all the way down the road to a
new system of medicine for everybody.

490
00:34:51,570 --> 00:34:53,570
Yes, medicine for everyone.

491
00:34:54,110 --> 00:34:56,130
The AMA didn't want that.

492
00:34:57,030 --> 00:35:02,310
And to drive the point home further,
they held thousands of coffee clutches

493
00:35:02,310 --> 00:35:07,210
over the country where they invited
their neighbors to come and listen to a

494
00:35:07,210 --> 00:35:09,790
record made by a well -known actor.

495
00:35:10,300 --> 00:35:12,500
on the evils of socialized medicine.

496
00:35:13,040 --> 00:35:14,420
My name is Ronald Reagan.

497
00:35:15,300 --> 00:35:20,600
One of the traditional methods of
imposing statism or socialism on a

498
00:35:20,600 --> 00:35:21,860
been by way of medicine.

499
00:35:22,720 --> 00:35:27,000
The doctor begins to lose freedoms. It's
like telling a lie, and one leads to

500
00:35:27,000 --> 00:35:31,800
another. A doctor decides he wants to
practice in one town, and the government

501
00:35:31,800 --> 00:35:34,800
has to say to him, you can't live in
that town, they already have enough

502
00:35:34,800 --> 00:35:36,760
doctors, you have to go someplace else.

503
00:35:37,640 --> 00:35:41,860
All of us can see what happens once you
establish the precedent that the

504
00:35:41,860 --> 00:35:46,660
government can determine a man's working
place and his working methods.

505
00:35:47,100 --> 00:35:51,400
And behind it will come other federal
programs that will invade every area of

506
00:35:51,400 --> 00:35:53,060
freedom as we have known it in this
country.

507
00:35:53,600 --> 00:35:58,120
Until one day we will awake to find that
we have socialism.

508
00:36:02,480 --> 00:36:06,200
The White House said today it's time to
tone down the rhetoric reacting to the

509
00:36:06,200 --> 00:36:10,180
burning and effigy of Hillary Rodham
Clinton. The times may have changed, but

510
00:36:10,180 --> 00:36:11,460
the scare tactics hadn't.

511
00:36:11,940 --> 00:36:16,980
The health care industry spent over $100
million to defeat Hillary's health care

512
00:36:16,980 --> 00:36:19,100
plan, and they succeeded.

513
00:36:19,960 --> 00:36:26,460
And I want now to introduce to you the
president because he loves the Easter

514
00:36:26,460 --> 00:36:31,260
roll. For the next seven years in the
White House, she wasn't allowed to bring

515
00:36:31,260 --> 00:36:32,229
it up again.

516
00:36:32,230 --> 00:36:33,610
Is anybody here older than two?

517
00:36:33,850 --> 00:36:39,450
A decade and a half went by, and still
America had no universal health plan.

518
00:36:40,130 --> 00:36:45,290
The United States slipped to number 37
in health care around the world, just

519
00:36:45,290 --> 00:36:47,770
slightly ahead of Slovenia.

520
00:36:50,170 --> 00:36:56,730
But that's understandable, because
Congress was busy with other matters.

521
00:36:57,880 --> 00:37:02,000
Mr. Speaker, today I rise to offer
congratulations to the confectioners at

522
00:37:02,000 --> 00:37:06,660
Born Incorporated as they celebrate the
50th anniversary of one of their most

523
00:37:06,660 --> 00:37:10,440
recognized and celebrated products, not
to mention my daughter's favorite,

524
00:37:10,620 --> 00:37:11,820
marshmallow peeps.

525
00:37:12,360 --> 00:37:17,240
And thus the health care industry went
unchecked into the early 21st century.

526
00:37:17,720 --> 00:37:21,120
Humana more than doubles its fourth
quarter profit, lifts its earnings

527
00:37:21,120 --> 00:37:22,140
for the year as well.

528
00:37:22,480 --> 00:37:25,900
UnitedHealth has tripled its share
price. Making obscene profits.

529
00:37:26,120 --> 00:37:29,320
Etna beat their estimates. Better than
expected earnings. One of them was Etna.

530
00:37:29,340 --> 00:37:32,260
There's a lot of really wealthy
shareholders out there right now. Are

531
00:37:32,260 --> 00:37:34,080
willing to actually share some of that
wealth?

532
00:37:34,280 --> 00:37:40,600
Turning their CEOs into billionaires and
skirting the law whenever they wanted.

533
00:37:43,060 --> 00:37:44,480
But their biggest accomplishment.

534
00:37:45,190 --> 00:37:47,250
was buying our United States Congress.

535
00:37:47,630 --> 00:37:49,390
This is Washington at work.

536
00:37:49,630 --> 00:37:53,790
Lobbying has become so brazen, the money
is being collected... With four times

537
00:37:53,790 --> 00:37:58,490
as many health care lobbyists than there
are members of Congress, they even

538
00:37:58,490 --> 00:38:00,790
managed to buy off old woes.

539
00:38:01,270 --> 00:38:06,330
For her silence, Hillary was rewarded,
and she became the second largest

540
00:38:06,330 --> 00:38:09,990
recipient in the Senate of health care
industry contributions.

541
00:38:15,340 --> 00:38:20,480
We've given the entire health care
system over to the insurance industry. I

542
00:38:20,480 --> 00:38:21,480
mean, they have total control.

543
00:38:21,820 --> 00:38:23,680
Well, not total control.

544
00:38:24,500 --> 00:38:27,560
The drug companies like to buy their
members of Congress, too.

545
00:38:29,340 --> 00:38:31,060
Here's what it costs to buy these men.

546
00:38:32,620 --> 00:38:33,660
And this woman.

547
00:38:36,420 --> 00:38:37,420
This guy.

548
00:38:38,680 --> 00:38:39,680
And this guy.

549
00:38:40,340 --> 00:38:41,340
And him, too.

550
00:38:47,220 --> 00:38:49,540
And the biggest check was saved for
last.

551
00:38:52,040 --> 00:38:53,820
Why did they hand out all this cash?

552
00:38:54,800 --> 00:38:56,180
They wanted a bill passed.

553
00:38:56,760 --> 00:38:59,760
A bill to help seniors with their
prescriptions.

554
00:39:00,400 --> 00:39:02,380
Let there be no mistake about it.

555
00:39:02,860 --> 00:39:06,920
Republicans love their mothers and their
fathers and their grandparents as much

556
00:39:06,920 --> 00:39:09,720
as anybody else on this hill, and we're
going to take care of them in this

557
00:39:09,720 --> 00:39:10,720
country.

558
00:39:12,000 --> 00:39:17,100
Of course, it was really a bill to hand
over $800 billion of our tax dollars to

559
00:39:17,100 --> 00:39:20,840
the drug and health insurance industry
by letting the drug companies charge

560
00:39:20,840 --> 00:39:25,520
whatever they wanted and making the
private health insurance companies the

561
00:39:25,520 --> 00:39:30,600
middleman. Everybody was going to get
their cut, and the man they appointed to

562
00:39:30,600 --> 00:39:33,720
get the job done was Congressman Billy
Tozin.

563
00:39:34,260 --> 00:39:39,160
He was the right man for the job because
he had a secret weapon.

564
00:39:40,190 --> 00:39:43,650
There's no one in this house loves their
mother more than I love my mother.

565
00:39:43,910 --> 00:39:48,250
I challenge you on that, sir. There's
nobody in this body that loves their

566
00:39:48,250 --> 00:39:50,450
mother any more or any less than any one
of us.

567
00:39:51,310 --> 00:39:52,330
I love that woman.

568
00:39:53,310 --> 00:39:57,450
Do you think for a second you love your
moms and dads any more than we love

569
00:39:57,450 --> 00:40:02,150
ours? Do you think the Republicans and
Democrats who will vote for you really

570
00:40:02,150 --> 00:40:03,290
believe that, Mr. Stark?

571
00:40:03,810 --> 00:40:04,890
God bless you.

572
00:40:05,690 --> 00:40:07,750
Oh, they all love their mothers.

573
00:40:08,780 --> 00:40:12,520
It's just that they didn't love our
mothers as much.

574
00:40:12,840 --> 00:40:19,800
Now I'm honored and pleased to sign this
historic piece of legislation, the

575
00:40:19,800 --> 00:40:24,540
Medicare Prescription Drug Improvement
and Modernization Act of 2003.

576
00:40:27,300 --> 00:40:31,880
What they didn't tell us was that the
elderly could end up paying more for

577
00:40:31,880 --> 00:40:33,440
prescriptions than they did before.

578
00:40:34,080 --> 00:40:40,060
Over two -thirds of senior citizens
could still pay over $2 ,000 a year.

579
00:40:40,700 --> 00:40:46,260
And when it was all over, 14
congressional aides who worked on the

580
00:40:46,260 --> 00:40:50,260
their jobs on the Hill and went to work
for the health care industry.

581
00:40:51,740 --> 00:40:57,280
As did one congressman. Because I've got
a golden ticket.

582
00:40:58,240 --> 00:41:04,280
Billy Tozin left Congress to become the
CEO of Pharma, the drug industry lobby.

583
00:41:05,050 --> 00:41:07,670
for a salary of $2 million a year.

584
00:41:09,870 --> 00:41:12,230
Oh, it was a happy day in Washington.

585
00:41:13,210 --> 00:41:18,210
And many Americans knew they were never
going to see universal health care.

586
00:41:19,210 --> 00:41:23,770
And that's why some of them decided to
look elsewhere for help.

587
00:41:29,270 --> 00:41:31,470
We're driving across the Detroit River.

588
00:41:32,400 --> 00:41:35,860
Back there is the Renaissance Center.
You can see the Renaissance Center,

589
00:41:35,980 --> 00:41:39,420
General Motors headquarters, downtown
Detroit, the skyline.

590
00:41:40,000 --> 00:41:42,680
You get a really nice view from driving
over the bridge.

591
00:41:43,460 --> 00:41:49,800
This is Adrienne Campbell, a single
mother who at the age of 22 came down

592
00:41:49,800 --> 00:41:50,800
cancer.

593
00:41:51,080 --> 00:41:55,920
I got cervical cancer, and I was denied
through the insurance company. They

594
00:41:55,920 --> 00:42:00,700
said, we're not paying for it because
you're 22, and you shouldn't be having

595
00:42:00,700 --> 00:42:01,700
cervical cancer.

596
00:42:01,980 --> 00:42:02,980
You're too young.

597
00:42:04,040 --> 00:42:08,840
Forced into debt, but now cancer -free,
Adrienne was fed up with the American

598
00:42:08,840 --> 00:42:09,840
health care system.

599
00:42:10,140 --> 00:42:11,800
She had a new plan.

600
00:42:12,440 --> 00:42:16,520
I have everything ready before I even
hit the border. I got my passports

601
00:42:16,620 --> 00:42:22,120
I got my money out for the, you know,
the $3 .25 to get across one way.

602
00:42:22,560 --> 00:42:27,040
And I got everything just sitting up
here on my visor, just ready to go.

603
00:42:29,060 --> 00:42:30,060
Aurora,

604
00:42:32,900 --> 00:42:34,000
be very quiet.

605
00:42:37,960 --> 00:42:38,960
U .S.

606
00:42:40,500 --> 00:42:41,468
Where do you live?

607
00:42:41,470 --> 00:42:42,470
I live in Michigan.

608
00:42:42,650 --> 00:42:44,090
That's not on, right? No. Okay.

609
00:42:45,350 --> 00:42:52,090
She may live in Michigan, but ten blocks
across the border, Adrienne becomes

610
00:42:52,090 --> 00:42:53,090
a Canadian.

611
00:42:53,530 --> 00:42:55,090
How long have you been living here?

612
00:42:55,310 --> 00:42:56,310
Three months?

613
00:42:56,350 --> 00:43:00,650
A couple, but I haven't applied for the
OHIP card yet. Okay.

614
00:43:00,870 --> 00:43:03,190
It takes ten minutes.

615
00:43:03,510 --> 00:43:04,510
That's fine.

616
00:43:04,650 --> 00:43:05,348
I don't mind.

617
00:43:05,350 --> 00:43:06,710
Okay, thank you.

618
00:43:07,130 --> 00:43:12,230
I put down Kyle's address at the clinic,
and when they ask what my relationship

619
00:43:12,230 --> 00:43:16,550
is, I put down his common -law partner.

620
00:43:17,030 --> 00:43:22,610
I don't like to lie, and I don't like
liars. It's a little white lie, but I'm

621
00:43:22,610 --> 00:43:24,030
saving the money.

622
00:43:24,990 --> 00:43:27,170
You don't have to bring your checkbook
when you go to the hospital here.

623
00:43:27,830 --> 00:43:29,890
It's provided to us.

624
00:43:30,370 --> 00:43:32,370
It's something you don't have to worry
about. You don't have to go out of your

625
00:43:32,370 --> 00:43:33,370
way to get.

626
00:43:34,710 --> 00:43:35,710
Stress -free.

627
00:43:41,350 --> 00:43:42,350
They're calling the cops.

628
00:43:42,570 --> 00:43:46,430
The presence of our camera crew had
alerted the clinic that something was

629
00:43:46,550 --> 00:43:47,870
And I don't think I'm going to get seen
now.

630
00:43:48,650 --> 00:43:49,870
So I have another idea.

631
00:43:51,350 --> 00:43:53,330
I'm going to go down to the other
clinic.

632
00:43:54,210 --> 00:43:58,030
There's a clinic down the one that we
passed.

633
00:43:59,110 --> 00:44:00,830
The police showed up over there.

634
00:44:01,310 --> 00:44:02,310
Hey, look.

635
00:44:03,880 --> 00:44:07,580
Yes, what Adrian was doing was illegal,
but we're Americans.

636
00:44:08,200 --> 00:44:10,480
We go into other countries when we need
to.

637
00:44:11,640 --> 00:44:13,720
It's tricky, but it's allowed.

638
00:44:17,560 --> 00:44:21,240
It's kind of frustrating having, you
know, I mean, you know, I just get

639
00:44:21,240 --> 00:44:23,180
and I'd solve everything. It should be
covered automatically.

640
00:44:23,800 --> 00:44:25,940
Americans marrying Canadians just for
the health care.

641
00:44:27,360 --> 00:44:28,360
Being used.

642
00:44:29,380 --> 00:44:30,440
Sounds like a good idea.

643
00:44:31,100 --> 00:44:32,100
See if it works.

644
00:44:32,740 --> 00:44:34,220
Start something. Start a trend.

645
00:44:36,940 --> 00:44:40,480
In Canada, they give everybody free
health care. Doesn't it work up there?

646
00:44:40,940 --> 00:44:44,220
Well, no, unfortunately, it doesn't. You
wait months to get treatment. You can

647
00:44:44,220 --> 00:44:45,980
get it in a week or a few days here.

648
00:44:46,200 --> 00:44:50,680
In Canada, he'd have to wait nine to ten
months for bypass surgery.

649
00:44:50,960 --> 00:44:56,460
Many Canadians believe it's the health
care system itself that's truly fit.

650
00:44:56,460 --> 00:44:57,900
pay their doctors less.

651
00:44:58,180 --> 00:45:02,560
Surgeons can only do a certain number of
operations each year with only so many

652
00:45:02,560 --> 00:45:04,140
expensive new pieces of equipment.

653
00:45:04,460 --> 00:45:06,020
Easier for your cat or dog.

654
00:45:06,560 --> 00:45:08,300
To receive an MRI here in America.

655
00:45:08,580 --> 00:45:12,180
You die of cancer waiting for that chemo
because, like, all of Ottawa has one

656
00:45:12,180 --> 00:45:16,760
chemo machine. And if you think
socialized medicine is a good idea, ask

657
00:45:16,760 --> 00:45:17,760
Canadian.

658
00:45:18,980 --> 00:45:24,280
So I thought, who better to ask than my
Canadian relatives, Bob and Estelle.

659
00:45:24,940 --> 00:45:27,500
But they wouldn't cross the border into
America.

660
00:45:28,280 --> 00:45:31,840
They wanted me to meet them at Sears in
Canada.

661
00:45:32,580 --> 00:45:34,760
Now, what are you guys doing here?

662
00:45:35,650 --> 00:45:38,290
We're buying insurance. We're going over
to the states. We're going to the

663
00:45:38,290 --> 00:45:39,350
states to see you.

664
00:45:40,030 --> 00:45:42,550
Right. You know, that's just across the
river. Yes.

665
00:45:43,210 --> 00:45:46,770
You wouldn't even go over to see us over
in Michigan for a couple of hours

666
00:45:46,770 --> 00:45:47,770
without this insurance?

667
00:45:47,990 --> 00:45:53,230
No, we wouldn't. We're just adamant
about it. We would not do it. If

668
00:45:53,230 --> 00:45:57,570
punches us in the mouth or something,
something like that. You don't want to

669
00:45:57,570 --> 00:45:59,810
caught in the American health system.
That's right. Yeah.

670
00:46:00,440 --> 00:46:06,060
We have nothing against Americans or
America or anything like that at all.

671
00:46:06,060 --> 00:46:11,040
nice and simple people. Well, not very
simple, but certainly very nice.

672
00:46:13,320 --> 00:46:18,600
I decided to explore their anti
-American views further over some fine

673
00:46:18,600 --> 00:46:24,680
cuisine. We have a friend who went to
Hawaii, and he sustained a

674
00:46:24,680 --> 00:46:27,040
head injury while he was there.

675
00:46:27,800 --> 00:46:32,360
And before he was well enough to come
home, he had chalked up a bill of over

676
00:46:32,360 --> 00:46:33,700
$600 ,000.

677
00:46:35,660 --> 00:46:40,000
So what middle -class Canadian could
absorb that?

678
00:46:40,340 --> 00:46:45,000
I guess I feel bad that you would have
to worry about something like that.

679
00:46:45,000 --> 00:46:49,640
not criticizing your country. We're just
giving you the facts that we could not

680
00:46:49,640 --> 00:46:51,940
afford to be without insurance.

681
00:46:53,340 --> 00:46:54,340
Even for a day?

682
00:46:54,540 --> 00:46:55,540
Even for a day.

683
00:46:58,250 --> 00:47:02,690
To prove their point even further, they
sent me over to a local golf course to

684
00:47:02,690 --> 00:47:07,450
talk to Larry Godfrey, who had a golfing
accident while on vacation in Florida.

685
00:47:08,510 --> 00:47:13,470
I could hear a noise and feel a pain,
and the tendon snapped off this bone

686
00:47:13,470 --> 00:47:18,410
that holds the bicep in place. So this
bicep muscle was released like on an

687
00:47:18,410 --> 00:47:23,430
elastic, and it ended up here on my
chest. The muscle came right up your arm

688
00:47:23,430 --> 00:47:25,250
ended up right up in your chest? Ended
up right here.

689
00:47:25,930 --> 00:47:30,730
Like all good golfers, Larry finished
his round before seeking medical

690
00:47:30,730 --> 00:47:31,730
attention.

691
00:47:32,590 --> 00:47:34,890
That's when he got the bad news.

692
00:47:35,230 --> 00:47:39,210
I wasn't too worried because I had out
-of -country insurance, but when he told

693
00:47:39,210 --> 00:47:43,010
me it was $23 ,000 or $24 ,000, then
I... $24 ,000?

694
00:47:43,930 --> 00:47:44,930
Dollars, yeah.

695
00:47:45,430 --> 00:47:48,630
So if you'd stayed in the United States,
this would have cost you $24 ,000. $24

696
00:47:48,630 --> 00:47:53,650
,000, yes. Instead, you went back to
Canada, and Canada paid your total

697
00:47:53,650 --> 00:47:57,110
expenses, paid for the operation, and it
cost you... Nothing.

698
00:47:57,569 --> 00:47:58,569
Zero. Zero.

699
00:47:59,810 --> 00:48:04,110
Zero. I'm wondering why you expect your
fellow Canadians who don't have your

700
00:48:04,110 --> 00:48:08,710
problem, why should they, through their
tax dollars, have to pay for a problem

701
00:48:08,710 --> 00:48:09,710
you have?

702
00:48:10,110 --> 00:48:12,410
Because we would do the same for them.

703
00:48:13,830 --> 00:48:17,490
It's just the way it's always been, and
it's the way we hope it'll always be.

704
00:48:18,150 --> 00:48:21,990
Right, but if you just had to pay for
your problem and don't pay for everybody

705
00:48:21,990 --> 00:48:23,430
else's problem, just take care of
yourself.

706
00:48:24,710 --> 00:48:27,030
Well, there are lots of people who
aren't in a position to.

707
00:48:27,470 --> 00:48:28,470
be able to do that.

708
00:48:28,590 --> 00:48:30,410
And somebody has to look after them.

709
00:48:31,070 --> 00:48:33,050
Are you a member of the Socialist Party
here?

710
00:48:33,490 --> 00:48:35,290
No. Green Party?

711
00:48:36,070 --> 00:48:37,070
No.

712
00:48:37,350 --> 00:48:39,370
Well, actually, I'm a member of the
Conservative Party.

713
00:48:41,250 --> 00:48:42,250
Is that bad?

714
00:48:44,350 --> 00:48:45,570
Well, it's just a little confusing.

715
00:48:46,050 --> 00:48:52,930
Well, it shouldn't be. I think that
where medical matters are concerned, it

716
00:48:52,930 --> 00:48:56,730
wouldn't matter in Canada what party you
were affiliated with.

717
00:48:57,290 --> 00:49:02,730
If any. But to us, as we look across the
river here, you know, why don't you

718
00:49:02,730 --> 00:49:05,730
think we'd believe that? What's wrong on
this issue with us?

719
00:49:06,110 --> 00:49:11,990
I guess the powers that be don't share
our belief that

720
00:49:11,990 --> 00:49:18,190
health care ought to be universal. I
mean, Canadians didn't until we met up

721
00:49:18,190 --> 00:49:23,430
a guy named Tommy Douglas, who pretty
much changed everyone's mind.

722
00:49:24,290 --> 00:49:25,290
One guy.

723
00:49:25,390 --> 00:49:26,390
One guy, yeah.

724
00:49:26,880 --> 00:49:27,880
One guy did it.

725
00:49:28,120 --> 00:49:34,160
Can he come over and do that? He's dead,
unfortunately. In fact, he's just most

726
00:49:34,160 --> 00:49:40,280
recently been revered as Canada's
singular most important person. We think

727
00:49:40,280 --> 00:49:41,640
much of him. You mean in your history?

728
00:49:41,860 --> 00:49:44,440
In our history. Of your whole history?
In our whole history. More than your

729
00:49:44,440 --> 00:49:48,060
first prime minister? Absolutely. Even
more than Wayne Gretzky.

730
00:49:49,100 --> 00:49:50,038
No way.

731
00:49:50,040 --> 00:49:51,040
Absolutely.

732
00:49:52,460 --> 00:49:53,460
Great hockey player.

733
00:49:54,280 --> 00:49:54,899
Great singer.

734
00:49:54,900 --> 00:49:57,580
More than Celine, yeah? More than
Rockin' Bo Winkle?

735
00:49:58,180 --> 00:49:59,180
Maybe.

736
00:50:04,480 --> 00:50:08,960
As the blade went through, it caught the
glove that I was wearing, and it sliced

737
00:50:08,960 --> 00:50:14,480
through the entire group of fingers and
completely taken them off, and I

738
00:50:14,480 --> 00:50:16,200
realized that I needed help immediately.

739
00:50:17,900 --> 00:50:21,880
Well, obviously putting on amputated
fingers or arms or limbs is one of the

740
00:50:21,880 --> 00:50:23,320
dramatic things that we can do.

741
00:50:23,790 --> 00:50:26,670
If you're looking at five fingers,
you're potentially looking at a 24 -hour

742
00:50:26,670 --> 00:50:32,170
operation. So there actually was four
surgeons, as well as all the nurses, two

743
00:50:32,170 --> 00:50:35,110
different anesthetists to carry out an
operation of that magnitude.

744
00:50:36,110 --> 00:50:40,250
When somebody like Brad came in, we
didn't have to worry about whether or

745
00:50:40,250 --> 00:50:43,570
could afford it. He needed help. He
needed a great deal of help. And we

746
00:50:43,570 --> 00:50:46,730
just concentrate on finding the best way
to bring him through it.

747
00:50:47,340 --> 00:50:48,420
I met this American.

748
00:50:48,940 --> 00:50:53,820
He cut off the ends of two of his
fingers with a saw. So when he arrived

749
00:50:53,820 --> 00:50:56,820
hospital, they told him that, well, one
finger's going to cost you around $60

750
00:50:56,820 --> 00:51:00,840
,000, and the other one is going to be
$12 ,000.

751
00:51:01,060 --> 00:51:03,800
He had to choose which finger he could
afford.

752
00:51:07,240 --> 00:51:11,760
We've never told someone that they
couldn't put a finger back on because

753
00:51:11,760 --> 00:51:16,360
system wouldn't allow it. I'm very glad
I work within a system that allows me.

754
00:51:16,860 --> 00:51:20,680
The freedom to look after people, not
have to make choices like that.

755
00:51:21,280 --> 00:51:24,800
It seems that nothing we were told about
the Canadian system was true.

756
00:51:25,160 --> 00:51:27,100
Maybe I was just in the wrong part of
town.

757
00:51:27,360 --> 00:51:30,780
So I went across the city to a crowded
hospital waiting room.

758
00:51:31,320 --> 00:51:33,800
How long did you have to wait here to
get help?

759
00:51:34,220 --> 00:51:36,320
20 minutes. 45 minutes.

760
00:51:36,640 --> 00:51:39,680
I got help right away. You can see how
crowded this is.

761
00:51:40,250 --> 00:51:41,630
They really do an amazing job.

762
00:51:42,230 --> 00:51:45,670
Did you have to get anyone's permission
to come to this hospital?

763
00:51:46,010 --> 00:51:47,130
No, no, no.

764
00:51:47,390 --> 00:51:48,670
We can go anywhere we want.

765
00:51:49,470 --> 00:51:51,870
You don't have to get it pre -approved?
No, no.

766
00:51:52,210 --> 00:51:53,390
By your insurance company?

767
00:51:53,690 --> 00:51:54,690
Oh, no. Oh, heavens, no.

768
00:51:55,590 --> 00:51:56,790
Can you choose your own doctor?

769
00:51:57,050 --> 00:51:57,888
Oh, sure.

770
00:51:57,890 --> 00:51:58,609
Oh, yeah.

771
00:51:58,610 --> 00:51:59,650
What's your deductible?

772
00:51:59,890 --> 00:52:02,070
Nothing. I don't think we have any.

773
00:52:02,410 --> 00:52:03,410
I don't know.

774
00:52:03,570 --> 00:52:05,550
I don't think there's any, as far as I
know.

775
00:52:05,930 --> 00:52:07,090
So would this set you back?

776
00:52:07,370 --> 00:52:11,010
Nothing. We know, like, in America,
like, people pay for their health care,

777
00:52:11,010 --> 00:52:14,190
I guess we just don't really understand,
like, we don't understand that concept

778
00:52:14,190 --> 00:52:17,330
because we don't have to deal with that.
And we're dealing with Parkinson's,

779
00:52:17,330 --> 00:52:18,370
stroke, heart attack.

780
00:52:19,170 --> 00:52:22,710
We're very, very lucky. Really, we are.
I mean, we complain.

781
00:52:22,930 --> 00:52:26,370
You know, people complain about
everything, right? Right, you're

782
00:52:26,370 --> 00:52:32,670
on the whole, it's really a fabulous
system for making sure that the least of

783
00:52:32,670 --> 00:52:34,350
and the best of us are taken care of.

784
00:52:35,600 --> 00:52:39,240
It turns out that Canadians live three
years longer than we do.

785
00:52:40,920 --> 00:52:45,600
That's not hard to believe when you meet
fellow Americans like Eric.

786
00:52:48,820 --> 00:52:55,580
Eric Turnbow of Olympia,

787
00:52:55,580 --> 00:53:00,300
Washington, saved up his whole life so
that he could visit the famed Abbey Road

788
00:53:00,300 --> 00:53:01,480
crosswalk in London.

789
00:53:02,800 --> 00:53:06,900
But it wasn't enough for Eric to just
walk across the road like the Beatles

790
00:53:07,560 --> 00:53:10,380
He had to do it his own special way.

791
00:53:11,700 --> 00:53:14,540
Here's Eric about to walk in his hands
across Abbey Road.

792
00:53:17,520 --> 00:53:18,520
Hey!

793
00:53:21,300 --> 00:53:24,640
Try it again.

794
00:53:34,320 --> 00:53:35,158
Are you in pain?

795
00:53:35,160 --> 00:53:41,980
Yeah. The British hospital didn't charge

796
00:53:41,980 --> 00:53:43,580
Eric anything for his stay.

797
00:53:45,760 --> 00:53:50,120
And only about 10 bucks for all the way
cool drugs they gave him.

798
00:53:51,160 --> 00:53:52,320
You're all flung up.

799
00:53:52,960 --> 00:53:54,620
I'm going to be okay.

800
00:53:58,500 --> 00:54:00,620
I decided to go to Great Britain.

801
00:54:01,200 --> 00:54:06,920
to find out how a hospital stay could be
free and drugs could cost only $10.

802
00:54:09,700 --> 00:54:13,900
I come in here and I have a
prescription, and it requires 30 pills.

803
00:54:14,200 --> 00:54:15,200
How much is that?

804
00:54:15,340 --> 00:54:16,340
It's $6 .65.

805
00:54:16,640 --> 00:54:17,840
That's the standard charge.

806
00:54:18,060 --> 00:54:21,960
$6 .65, so that's like, what, $10 or so?
Yes.

807
00:54:22,800 --> 00:54:24,660
What if I needed 60 pills? How much is
it?

808
00:54:24,860 --> 00:54:25,859
Same charge.

809
00:54:25,860 --> 00:54:26,860
120 pills.

810
00:54:27,240 --> 00:54:31,180
6 .65 still. It doesn't matter. How many
pills? No. What if it's like an HIV

811
00:54:31,180 --> 00:54:33,100
drug or a cancer drug?

812
00:54:33,340 --> 00:54:34,340
6 .65.

813
00:54:34,680 --> 00:54:40,320
If they are under 16 or over 60, they're
automatically exempt.

814
00:54:40,640 --> 00:54:43,700
So only a working adult who earns enough
money.

815
00:54:44,200 --> 00:54:47,680
pays for £6 .65, and everybody else gets
their medication for free.

816
00:54:47,960 --> 00:54:50,180
There's no money being exchanged here.

817
00:54:50,520 --> 00:54:51,800
There's no money being exchanged.

818
00:54:52,720 --> 00:54:55,540
And what's the purpose of the cash
register?

819
00:54:58,580 --> 00:55:03,280
I'm just wondering, where's the bread
and the milk and the candy in here?

820
00:55:04,040 --> 00:55:06,360
I can't pick up any laundry detergent
here?

821
00:55:07,520 --> 00:55:11,780
No. I haven't been trained for that many
years to be selling detergents, so no.

822
00:55:23,980 --> 00:55:29,460
I next went to a state -run hospital
operated by the National Health Service.

823
00:55:31,260 --> 00:55:37,000
I'm due in seven weeks, and I get six
months off paid, and then I can have six

824
00:55:37,000 --> 00:55:39,660
months off unpaid as well. So I'm
actually taking a year.

825
00:55:40,120 --> 00:55:42,500
That sounds like a luxury where I'm
from.

826
00:55:43,420 --> 00:55:46,420
Really, it's not like that in the U .S.,
no.

827
00:55:46,900 --> 00:55:47,920
Not at all, no.

828
00:55:48,580 --> 00:55:50,360
So what do you pay for a stay here?

829
00:55:51,500 --> 00:55:52,500
No one pays.

830
00:56:06,540 --> 00:56:10,380
Even with insurance, there's bound to be
a bill somewhere.

831
00:56:11,100 --> 00:56:12,520
So where's the billing department?

832
00:56:12,980 --> 00:56:14,240
There isn't really a billing department.

833
00:56:15,260 --> 00:56:16,300
Yeah, that's fine.

834
00:56:17,000 --> 00:56:18,420
What'd they charge you for that baby?

835
00:56:19,320 --> 00:56:22,140
Sorry. You've got to pay before you can
get out of here, right?

836
00:56:22,420 --> 00:56:23,580
No. No, no, no.

837
00:56:23,840 --> 00:56:25,200
Everything's on the NHS.

838
00:56:26,400 --> 00:56:28,480
No, you don't. It's not America.

839
00:56:30,960 --> 00:56:34,760
Maybe I'd have better luck in the part
of the hospital where things can get

840
00:56:34,760 --> 00:56:35,760
seriously expensive.

841
00:56:37,180 --> 00:56:38,920
This guy broke his ankle.

842
00:56:39,180 --> 00:56:40,520
How much will this cost him?

843
00:56:40,820 --> 00:56:42,940
Sorry? The emergency room visit.

844
00:56:43,470 --> 00:56:45,910
He'll have some huge bill when he's
done, right?

845
00:56:46,530 --> 00:56:48,870
Yeah, NHS everything is free.

846
00:56:49,490 --> 00:56:51,270
I'm asking about hospital charges.

847
00:56:51,590 --> 00:56:55,210
You're laughing at me. I was never asked
this question in emergency department,

848
00:56:55,470 --> 00:56:56,470
that's why.

849
00:56:58,150 --> 00:57:02,930
I was starting to fall for this
everything is free bit, and then I

850
00:57:02,930 --> 00:57:03,930
this.

851
00:57:04,990 --> 00:57:08,310
So this is where people come to pay
their bill when they're done staying in

852
00:57:08,310 --> 00:57:11,930
hospital. No, this is the NHS hospital,
so you don't pay the bill.

853
00:57:12,300 --> 00:57:13,300
You get to just go home.

854
00:57:15,080 --> 00:57:18,220
Why does it say cashier here if people
don't have to pay a bill?

855
00:57:19,660 --> 00:57:23,840
All we have is a little man who stands
behind the counter and gives people

856
00:57:23,840 --> 00:57:26,140
if they've had to pay for transport.

857
00:57:26,480 --> 00:57:30,600
Those who have reduced means get their
travel expenses reimbursed.

858
00:57:31,200 --> 00:57:37,640
So in British hospitals, instead of
money going into the cashier's window,

859
00:57:37,640 --> 00:57:38,640
comes out.

860
00:57:39,050 --> 00:57:41,690
The criteria for letting you out of the
hospital are not if you've paid your

861
00:57:41,690 --> 00:57:44,850
bill. The criteria are, are you fit to
go and are you going somewhere safe?

862
00:57:45,950 --> 00:57:48,210
Clearly, I was just the butt of a joke
here.

863
00:57:50,290 --> 00:57:56,950
What I needed was a good old -fashioned
American who

864
00:57:56,950 --> 00:57:58,470
would have some understanding.

865
00:57:59,410 --> 00:58:05,190
Well, I first came to London in 1992,
and we just ended up staying, and we

866
00:58:05,190 --> 00:58:07,120
had... three children here.

867
00:58:07,420 --> 00:58:11,600
I had them all on the NHS, which is the
National Health Service, the British

868
00:58:11,600 --> 00:58:12,600
National Health Service.

869
00:58:12,900 --> 00:58:17,200
I think, like a lot of Americans,
assumed that socialized medicine was

870
00:58:17,200 --> 00:58:19,320
bottom -of -the -rung treatment.

871
00:58:19,720 --> 00:58:22,240
You know, that's the only possible way.
It would be, you know, dingy and

872
00:58:22,240 --> 00:58:25,340
horrible, and it would be like the
Soviet Union. I mean, that's kind of

873
00:58:25,340 --> 00:58:28,120
It's terrible. That's what I thought.

874
00:58:28,400 --> 00:58:29,680
That's what I thought, too.

875
00:58:30,380 --> 00:58:33,340
After having a baby, it's right back to
the wheat fields.

876
00:58:58,060 --> 00:59:03,280
And then it occurred to me that back
home in America, we've socialized a lot

877
00:59:03,280 --> 00:59:04,280
things.

878
00:59:29,480 --> 00:59:34,600
I kind of like having a police
department and fire department and the

879
00:59:34,900 --> 00:59:40,400
And I got to wondering, why don't we
have more of these free, socialized

880
00:59:40,680 --> 00:59:42,060
like health care?

881
00:59:42,700 --> 00:59:47,020
When did this whole idea that every
British citizen should have a right to

882
00:59:47,020 --> 00:59:47,899
health care?

883
00:59:47,900 --> 00:59:50,360
Well, if you go back, it all began with
democracy.

884
00:59:51,060 --> 00:59:55,260
Before we had the vote, all the power
was in the hand of rich people.

885
00:59:55,880 --> 00:59:59,680
If you had money, you could get health
care, education, look after yourself

886
00:59:59,680 --> 01:00:06,500
you were old. And what democracy did was
to give the poor the vote, and it moved

887
01:00:06,500 --> 01:00:12,160
power from the marketplace to the
polling station, from the wallet to the

888
01:00:12,160 --> 01:00:17,380
ballot. And what people said was very
simple. They said in the 1930s, we had

889
01:00:17,380 --> 01:00:18,380
mass unemployment.

890
01:00:18,890 --> 01:00:22,770
But we don't have any employment during
the war. If you can have full employment

891
01:00:22,770 --> 01:00:25,770
by killing Germans, why can't you have
full employment by building hospitals,

892
01:00:25,990 --> 01:00:28,410
building schools, recruiting nurses,
recruiting teachers?

893
01:00:28,610 --> 01:00:33,710
If you can find money to kill people,
you can find money to help people.

894
01:00:34,150 --> 01:00:35,150
Right.

895
01:00:35,330 --> 01:00:38,490
This leaflet that was issued, very, very
straightforward.

896
01:00:38,970 --> 01:00:39,788
What year was this?

897
01:00:39,790 --> 01:00:40,790
This was 1948.

898
01:00:41,450 --> 01:00:45,890
Your new National Health Service begins
on the 5th of July. What is it? How do

899
01:00:45,890 --> 01:00:46,779
you get it?

900
01:00:46,780 --> 01:00:51,400
It will provide you with all medical,
dental and nursing care.

901
01:00:51,840 --> 01:00:57,240
Everyone, rich or poor, man, woman or
child, can use it or any part of it.

902
01:00:57,240 --> 01:01:01,440
are no charges except for a few special
items. There are no insurance

903
01:01:01,440 --> 01:01:04,000
qualifications, but it is not a charity.

904
01:01:04,240 --> 01:01:09,680
You are paying for it mainly as
taxpayers and it will relieve your money

905
01:01:09,680 --> 01:01:10,720
in times of illness.

906
01:01:11,340 --> 01:01:15,400
Now, somehow the few words sum the whole
thing up.

907
01:01:21,200 --> 01:01:24,940
I was amazed when he said this all
started in 1948.

908
01:01:26,200 --> 01:01:30,580
The British had just come out of a
devastating experience through World War

909
01:01:31,160 --> 01:01:34,440
The country was destroyed and nearly
bankrupt.

910
01:01:34,920 --> 01:01:36,800
They had nothing.

911
01:01:37,340 --> 01:01:43,640
In just one eight -month period, over 42
,000 civilians lost their lives.

912
01:01:44,600 --> 01:01:47,560
What we went through in two hours on 9
-11.

913
01:01:48,240 --> 01:01:50,860
They went through nearly every single
day.

914
01:01:52,780 --> 01:01:55,520
Remember how we all felt after 9 -11?

915
01:01:56,200 --> 01:01:58,120
All of us pulling together?

916
01:01:58,680 --> 01:02:00,640
I guess that's how they felt.

917
01:02:02,140 --> 01:02:06,780
And the first way that they decided to
pull together after the war was to

918
01:02:06,780 --> 01:02:09,780
provide free medical care for everyone.

919
01:02:10,920 --> 01:02:16,340
Even Mrs. Thatcher said, the National
Health Service is safe in our hands.

920
01:02:16,750 --> 01:02:20,730
It's as non -controversial as votes for
women. Nobody could come along and say,

921
01:02:20,770 --> 01:02:23,950
why should women have the vote now?
Because people wouldn't have it, and

922
01:02:23,950 --> 01:02:28,530
wouldn't have in Britain. They wouldn't
accept the deterioration or destruction

923
01:02:28,530 --> 01:02:32,430
of their national health. If Thatcher or
Blair had said, I'm going to dismantle

924
01:02:32,430 --> 01:02:34,430
national health... That would have been
a revolution, yeah.

925
01:02:44,140 --> 01:02:49,300
A report from the American Medical
Association into the health of 55 to 64

926
01:02:49,300 --> 01:02:54,440
-olds says Brits are far healthier than
Americans. For every illness that we

927
01:02:54,440 --> 01:02:57,400
looked at, Americans had more of it than
English.

928
01:02:57,680 --> 01:03:02,380
Cancer, heart disease, hypertension,
strokes, lung disease, all significantly

929
01:03:02,380 --> 01:03:03,640
higher for Americans.

930
01:03:04,040 --> 01:03:08,220
Even the poorest people in England, with
all the environmental factors that give

931
01:03:08,220 --> 01:03:12,540
them the worst health in the country,
can expect to live longer than the

932
01:03:12,540 --> 01:03:13,540
wealthiest people.

933
01:03:13,740 --> 01:03:14,598
In America.

934
01:03:14,600 --> 01:03:20,940
I was

935
01:03:20,940 --> 01:03:27,380
wondering, though, what's it like for
the doctors here in Britain who have to

936
01:03:27,380 --> 01:03:29,360
live under this kind of state control?

937
01:03:30,100 --> 01:03:31,580
And you're a family doctor?

938
01:03:32,320 --> 01:03:35,060
Yeah, I suppose we'd call them GPs or
general practitioners here.

939
01:03:35,300 --> 01:03:37,060
Right, so you have like a family
practice.

940
01:03:37,420 --> 01:03:40,660
Yeah, it's an NHS practice. We have nine
doctors within that practice.

941
01:03:41,120 --> 01:03:42,120
You're paid for by the government?

942
01:03:42,460 --> 01:03:44,500
Paid for by the government, yes. So you
work for the government? Oh, yeah,

943
01:03:44,520 --> 01:03:47,240
absolutely. You're a government -paid
doctor. Absolutely. A patient comes to

944
01:03:47,240 --> 01:03:50,860
you before you treat them. Do you have
to call the government insurance company

945
01:03:50,860 --> 01:03:52,200
before you can treat them?

946
01:03:52,440 --> 01:03:55,480
No, I don't deal with money at all on an
everyday basis.

947
01:03:56,280 --> 01:04:00,120
Have you ever had to say no to someone
who was sick and needed help? No, never.

948
01:04:00,520 --> 01:04:06,140
Have you heard of anyone being in the
hospital and being removed because they

949
01:04:06,140 --> 01:04:08,700
couldn't pay their bill? No, never, and
I wouldn't want to work in that system.

950
01:04:09,400 --> 01:04:12,080
So working for the government, you
probably have to use public

951
01:04:13,340 --> 01:04:17,160
No, so I have a car that I use and I
drive it. An old beater?

952
01:04:24,450 --> 01:04:26,290
Do you live in the kind of rough part of
town?

953
01:04:26,990 --> 01:04:30,510
I mean, I live in a terrific part of
town. It's called Greenwich.

954
01:04:34,930 --> 01:04:35,928
It's a lovely house.

955
01:04:35,930 --> 01:04:39,050
It's a big story house. How many other
families have to live in that house with

956
01:04:39,050 --> 01:04:42,770
you? So we would live, there's four
bedrooms, but my wife and my son, you

957
01:04:42,850 --> 01:04:44,110
it's just the three of us there.

958
01:04:45,050 --> 01:04:46,050
How much do you pay for that?

959
01:04:47,170 --> 01:04:49,410
550 ,000 pounds.

960
01:04:49,750 --> 01:04:51,570
So a million dollars.

961
01:04:51,890 --> 01:04:56,410
You're a government -paid doctor on a
national health insurance health care

962
01:04:56,410 --> 01:04:58,970
here, and you live in a million -dollar
home.

963
01:04:59,330 --> 01:05:00,330
Yeah.

964
01:05:04,680 --> 01:05:08,400
I think probably my friends think we do
quite well. Really? How well do you do?

965
01:05:08,640 --> 01:05:11,740
I earn around £85 ,000, including
pension.

966
01:05:11,980 --> 01:05:12,899
£85 ,000?

967
01:05:12,900 --> 01:05:17,500
£85 ,000 a year, and that includes
pension that they would pay into me.

968
01:05:17,500 --> 01:05:20,140
probably earn just over £100 ,000 within
my practice.

969
01:05:20,480 --> 01:05:22,860
£100 ,000, so that's almost $200 ,000.

970
01:05:23,260 --> 01:05:24,260
Yes, absolutely.

971
01:05:24,660 --> 01:05:28,640
The money that we earn, we get paid by
what we do, so the better we do for our

972
01:05:28,640 --> 01:05:30,720
patients, then the more that we get
paid.

973
01:05:31,200 --> 01:05:32,200
What do you mean?

974
01:05:32,480 --> 01:05:37,660
So there's a new system, and in that new
system, if the most number of your

975
01:05:37,660 --> 01:05:40,860
patients have low blood pressures, or
you get most of your patients to stop

976
01:05:40,860 --> 01:05:44,380
smoking, or you get most of your
patients to have things like mental

977
01:05:44,380 --> 01:05:47,420
reviews if they're unwell or low
cholesterol, then you get paid more.

978
01:05:47,860 --> 01:05:51,420
In other words, this year, if you get
more people that are your patients to

979
01:05:51,420 --> 01:05:54,940
smoking, you'll get more money this
year. You'll earn more. Oh, yeah,

980
01:05:55,000 --> 01:05:56,000
absolutely.

981
01:05:56,020 --> 01:05:58,940
So doctors in America do not necessarily
have to fear.

982
01:06:01,020 --> 01:06:06,220
having a universal health care no i
think if you want to have two or three

983
01:06:06,220 --> 01:06:10,140
million dollar homes and four or five
knife cards and six or seven knife

984
01:06:10,140 --> 01:06:14,360
television then maybe yeah you need to
practice somewhere where you can earn

985
01:06:14,360 --> 01:06:19,060
that but i think we live comfortably
here and london is an expensive city but

986
01:06:19,060 --> 01:06:21,940
think we live very comfortably and
you're getting bio cam the million

987
01:06:21,940 --> 01:06:25,860
home the audi and the flat screen tv
yeah we're coping with those

988
01:06:28,200 --> 01:06:31,980
I think democracy is the most
revolutionary thing in the world, far

989
01:06:31,980 --> 01:06:36,180
revolutionary than socialist ideas or
anybody else's idea, because if you have

990
01:06:36,180 --> 01:06:41,780
power, you use it to meet the needs of
you and your community. And this idea of

991
01:06:41,780 --> 01:06:45,160
choice, which capital talks about all
the time, you've got to have a choice,

992
01:06:45,320 --> 01:06:49,240
choice depends on the freedom to choose.
And if you're shackled with debt, you

993
01:06:49,240 --> 01:06:50,480
don't have a freedom to choose.

994
01:06:50,760 --> 01:06:55,260
It seems like it benefits the system if
the average working person is shackled

995
01:06:55,260 --> 01:06:56,420
with debt. Yes, and people in debt.

996
01:06:56,830 --> 01:06:58,930
become hopeless, and hopeless people
don't vote.

997
01:06:59,370 --> 01:07:04,870
See, they always say everyone should
vote, but I think if the poor in Britain

998
01:07:04,870 --> 01:07:08,390
the United States turned out and voted
for people who represented their

999
01:07:08,390 --> 01:07:12,510
interests, it would be a real democratic
revolution, and so they don't want it

1000
01:07:12,510 --> 01:07:15,110
to happen. So keeping people hopeless
and pessimistic.

1001
01:07:15,330 --> 01:07:18,310
See, I think there are two ways in which
people are controlled.

1002
01:07:19,370 --> 01:07:22,910
First of all, frighten people, and
secondly, demoralise them.

1003
01:07:23,560 --> 01:07:27,440
An educated, healthy and confident
nation is harder to govern.

1004
01:07:27,700 --> 01:07:31,680
And I think there's an element in the
thinking of some people. We don't want

1005
01:07:31,680 --> 01:07:36,120
people to be educated, healthy and
confident because they would get out of

1006
01:07:36,120 --> 01:07:37,120
control.

1007
01:07:37,340 --> 01:07:42,140
The top 1 % of the world's population
own 80 % of the world's wealth. It's

1008
01:07:42,140 --> 01:07:46,960
incredible that people put up with it.
But they're poor, they're demoralised,

1009
01:07:47,040 --> 01:07:48,040
they're frightened.

1010
01:07:48,350 --> 01:07:52,550
And therefore they think perhaps the
safest thing to do is take orders and

1011
01:07:52,550 --> 01:07:53,550
for the best.

1012
01:07:58,210 --> 01:08:02,350
And hope for the best is what we do
right from the moment we're born.

1013
01:08:03,410 --> 01:08:06,490
We've got the worst infant mortality
rate in the Western world.

1014
01:08:06,930 --> 01:08:11,510
A baby born in El Salvador has a better
chance of surviving than a baby born in

1015
01:08:11,510 --> 01:08:12,510
Detroit.

1016
01:08:12,810 --> 01:08:14,510
But it gets better when we go to school.

1017
01:08:15,480 --> 01:08:18,220
Classrooms with 40 students. Schools
with no science labs.

1018
01:08:18,580 --> 01:08:22,160
No wonder the majority of our young
adults can't find Britain on the map.

1019
01:08:22,160 --> 01:08:23,760
that's okay. There's always college.

1020
01:08:24,260 --> 01:08:27,779
And by the time we graduate, our ass is
still in hush. We're deep in debt before

1021
01:08:27,779 --> 01:08:28,960
we even have our first job.

1022
01:08:29,439 --> 01:08:33,180
I'm at about, we'll say about $35 ,000
in debt.

1023
01:08:33,520 --> 01:08:36,720
And that's for my third year in college.
That way you'll be the kind of employee

1024
01:08:36,720 --> 01:08:37,720
they're looking for.

1025
01:08:37,770 --> 01:08:43,149
One who needs this job. 3 ,904, 3 ,905.
And what employer wouldn't want to

1026
01:08:43,149 --> 01:08:46,850
employ someone thousands of dollars in
debt? Because they won't cause any

1027
01:08:46,850 --> 01:08:47,850
trouble.

1028
01:08:48,450 --> 01:08:52,109
In addition to having to pay off your
college debt, you need a job with health

1029
01:08:52,109 --> 01:08:55,590
insurance. It would be horrible to lose
that kind of job, wouldn't it?

1030
01:08:55,810 --> 01:08:57,370
You can always quit, you know.

1031
01:08:57,729 --> 01:09:00,189
There's no law that says you have to
work here.

1032
01:09:00,729 --> 01:09:04,310
And if that one job doesn't pay all the
bills, don't worry. You can get another

1033
01:09:04,310 --> 01:09:05,710
one. And another one.

1034
01:09:06,430 --> 01:09:07,430
And another one.

1035
01:09:07,689 --> 01:09:10,330
I work three jobs, and I feel like I
contribute.

1036
01:09:10,970 --> 01:09:12,229
You work three jobs?

1037
01:09:12,470 --> 01:09:13,529
Three jobs, yes.

1038
01:09:14,069 --> 01:09:17,670
Uniquely American, isn't it? I mean,
that is fantastic that you're doing

1039
01:09:19,250 --> 01:09:20,250
Get any sleep?

1040
01:09:20,840 --> 01:09:24,160
And if you're not getting enough sleep,
take pharmaceuticals. You're tired all

1041
01:09:24,160 --> 01:09:26,120
the time. You may feel sad, hopeless.

1042
01:09:26,340 --> 01:09:29,880
If you suffer from excessive worry, you
could be suffering from generalized

1043
01:09:29,880 --> 01:09:34,060
anxiety disorder. It could be adult ADD.
Talk to your doctor. Ask your doctor.

1044
01:09:34,140 --> 01:09:38,040
Ask your doctor. Ask your doctor. Ask
your doctor. Yes, ask your doctor and

1045
01:09:38,040 --> 01:09:39,040
him for more drugs.

1046
01:09:39,520 --> 01:09:42,000
That should keep you pretty doped up
until it's time to retire.

1047
01:09:42,399 --> 01:09:43,620
Did I say retire?

1048
01:09:45,920 --> 01:09:48,600
Well, if you do make it to 80, I'm sure
your pension won't still be there,

1049
01:09:48,680 --> 01:09:51,279
unlike the new employees for these
companies who will never see a pension.

1050
01:09:52,279 --> 01:09:55,740
But don't worry. I'm sure our kids will
take care of it, considering the great

1051
01:09:55,740 --> 01:09:56,740
life we've given them.

1052
01:09:57,260 --> 01:10:00,740
Oh, and remember, let's defeat the
terrorists over there so we don't have

1053
01:10:00,740 --> 01:10:01,740
fight them here.

1054
01:10:03,300 --> 01:10:08,560
Kaiser Permanente is the largest HMO in
the country, and Don L. Keyes was

1055
01:10:08,560 --> 01:10:11,020
fortunate enough to be fully insured by
them.

1056
01:10:11,720 --> 01:10:15,800
It's a good thing because one night her
18 -month -old daughter, Michelle,

1057
01:10:16,160 --> 01:10:18,440
developed a fever of over 104.

1058
01:10:19,640 --> 01:10:25,240
So like any responsible mom, she called
911 and the ambulance took Michelle to

1059
01:10:25,240 --> 01:10:26,240
the closest hospital.

1060
01:10:27,140 --> 01:10:31,820
The hospital checked with her HMO and
they were told that Kaiser would not

1061
01:10:31,820 --> 01:10:35,020
the tests and the antibiotics necessary
to treat Michelle.

1062
01:10:36,320 --> 01:10:39,080
She would have to take her to an in
-network.

1063
01:10:39,500 --> 01:10:40,920
Kaiser owned hospital.

1064
01:10:41,300 --> 01:10:47,560
Kaiser said that I should bring her by
car to the hospital and that she

1065
01:10:47,560 --> 01:10:49,420
shouldn't be treated at Martin Luther
King.

1066
01:10:49,800 --> 01:10:54,200
And I just continued to ask them to
treat her and they refused.

1067
01:10:56,200 --> 01:11:00,220
My daughter got worse and she had a
seizure.

1068
01:11:01,660 --> 01:11:05,960
Donnell begged the doctors to not listen
to Kaiser and to treat her daughter.

1069
01:11:07,820 --> 01:11:12,400
I was escorted out of the hospital
because they felt that I was a threat.

1070
01:11:14,400 --> 01:11:20,180
After hours of delay, she was
transported to Kaiser and got there just

1071
01:11:20,180 --> 01:11:22,060
to go into cardiac arrest.

1072
01:11:23,240 --> 01:11:29,360
They worked on her for about 30 minutes
trying to revive her. And the doctors

1073
01:11:29,360 --> 01:11:33,940
came in and let us know that she had
expired.

1074
01:11:37,580 --> 01:11:42,840
I was in a day, a real day, that just
didn't seem real.

1075
01:11:44,020 --> 01:11:45,320
I just held her.

1076
01:11:45,860 --> 01:11:51,400
I held her and I told her that mommy
tried her best to help her, to make sure

1077
01:11:51,400 --> 01:11:55,420
that she was going to get the treatment
that she needed to receive.

1078
01:11:56,080 --> 01:11:59,260
And that I was sorry that I wasn't able
to help her.

1079
01:12:14,890 --> 01:12:16,950
This is Karina and her daughter Zoe.

1080
01:12:18,210 --> 01:12:23,390
Karina is a graduate of Michigan State
University and a native of my hometown

1081
01:12:23,390 --> 01:12:24,390
Flint, Michigan.

1082
01:12:24,890 --> 01:12:30,590
Six months ago, Zoe, like Donnell's baby
Michelle, came down with a high fever.

1083
01:12:31,010 --> 01:12:35,250
What happened is she stopped breathing
for a little while, turned blue and

1084
01:12:35,250 --> 01:12:37,150
passed out my arms, which was...

1085
01:12:37,710 --> 01:12:42,930
I mean, it was the most horrible moment
in my life, I think, just because I

1086
01:12:42,930 --> 01:12:47,390
thought that she was either dead or
dying, and I had no clue what to do.

1087
01:12:48,290 --> 01:12:53,230
At the hospital, they gave her some
medicine to bring the fever down and

1088
01:12:53,230 --> 01:12:55,330
examined her, took some blood.

1089
01:12:55,550 --> 01:12:56,950
And what did they determine was wrong
with her?

1090
01:12:57,290 --> 01:13:01,990
It was a throat infection, but we stayed
at the hospital from Friday to Sunday

1091
01:13:01,990 --> 01:13:03,870
just so they could keep an eye on her.

1092
01:13:04,090 --> 01:13:05,250
You stayed there that long?

1093
01:13:05,490 --> 01:13:08,650
Yeah. They just basically kept an eye on
her.

1094
01:13:08,850 --> 01:13:12,570
And how much did all this cost you, the
three -plus days in the hospital?

1095
01:13:12,850 --> 01:13:14,590
Nothing. Nothing? Nothing.

1096
01:13:15,770 --> 01:13:17,550
Nothing at all. And that's because?

1097
01:13:19,030 --> 01:13:20,110
I live in France.

1098
01:13:20,570 --> 01:13:21,710
You live in France.

1099
01:13:22,030 --> 01:13:23,030
Yeah.

1100
01:13:25,990 --> 01:13:27,110
Ah, France.

1101
01:13:27,590 --> 01:13:31,730
They enjoy their wine, their cigarettes,
and their fatty food.

1102
01:13:32,410 --> 01:13:37,380
And yet, just like the Canadians and the
Brits, They live much longer than we

1103
01:13:37,380 --> 01:13:41,200
do. Something about that seemed grossly
unfair.

1104
01:13:43,660 --> 01:13:49,380
This is Alexei Krumo. He spent his
entire adult life in the U .S. without

1105
01:13:49,380 --> 01:13:50,380
insurance.

1106
01:13:52,220 --> 01:13:56,200
I lived in America for 13 years. I loved
my life there.

1107
01:13:56,540 --> 01:14:00,240
But then when I discovered that I had a
tumor and I didn't have health

1108
01:14:00,240 --> 01:14:03,140
insurance, unfortunately I had to come
back here.

1109
01:14:04,040 --> 01:14:07,260
And even though I had never paid any
taxes in France, because I'd never

1110
01:14:07,260 --> 01:14:09,720
here, I left when I was 18, I didn't
even have a social security number.

1111
01:14:09,960 --> 01:14:14,860
For them, I was saying, well, he needs
treatment, he has no income, so we're

1112
01:14:14,860 --> 01:14:16,960
going to give him, you know, the
treatment he needs.

1113
01:14:17,880 --> 01:14:18,880
How are you doing now?

1114
01:14:19,380 --> 01:14:22,380
I'm healthy now, but I had three months
of intense chemotherapy.

1115
01:14:22,980 --> 01:14:26,640
So after the three months, I saw my
doctor and he said, do you want to go

1116
01:14:26,640 --> 01:14:28,380
to work? I said, no, I don't feel like
it.

1117
01:14:29,640 --> 01:14:32,440
Right now I'm not ready. He said, well,
how much do you need?

1118
01:14:32,640 --> 01:14:33,700
I said, well, I don't know.

1119
01:14:33,920 --> 01:14:38,080
He said, would three months be okay? I
said, I think three months would be

1120
01:14:38,500 --> 01:14:44,060
He said, okay, so take three months off.
So he wrote me a note that I gave to my

1121
01:14:44,060 --> 01:14:45,940
employer to make sure that I get paid.

1122
01:14:46,960 --> 01:14:50,900
So I went to the south of France. Wait a
minute, you get three months off with

1123
01:14:50,900 --> 01:14:51,900
pay? Yes.

1124
01:14:52,660 --> 01:14:57,960
Yes. I get 65 % paid by the government.

1125
01:14:58,680 --> 01:15:01,540
And then the other 35 % is paid by my
employer.

1126
01:15:02,340 --> 01:15:08,900
So to make sure you get 100%. So it was
April. It was spring again. So I started

1127
01:15:08,900 --> 01:15:10,840
right away sucking up some sun.

1128
01:15:11,220 --> 01:15:16,200
And it really helped me a lot. It gave
me a lot of recharge my batteries.

1129
01:15:16,980 --> 01:15:21,660
I mean, it was like night and day. In
three months, I went from a 95 -year

1130
01:15:21,660 --> 01:15:24,800
man to a 35 -year -old man again.

1131
01:15:25,100 --> 01:15:26,700
But that's because I had that time.

1132
01:15:27,350 --> 01:15:28,350
to take care of myself.

1133
01:15:34,250 --> 01:15:39,250
I'm not really in a position to make any
judgment concerning the American

1134
01:15:39,250 --> 01:15:44,050
system. I think the United States is a
great, great country.

1135
01:15:44,270 --> 01:15:46,570
American or Greek people really love
them.

1136
01:15:47,050 --> 01:15:53,930
But as a doctor, as a citizen, second,
and eventually as a patient,

1137
01:15:53,990 --> 01:15:54,990
third,

1138
01:15:55,160 --> 01:15:57,020
I'm very glad to be in France.

1139
01:15:58,120 --> 01:16:03,740
It's kind of luxury here. You are sick,
you step in the hospital, you get the

1140
01:16:03,740 --> 01:16:07,600
care you need. It doesn't depend on your
premiums. It depends on what you need.

1141
01:16:08,380 --> 01:16:10,100
Well, the principle is solidarity.

1142
01:16:10,760 --> 01:16:15,260
People who are better off pay for those
who are worse off.

1143
01:16:16,020 --> 01:16:19,820
You pay according to your means and you
receive according to your needs.

1144
01:16:20,080 --> 01:16:21,520
Do you think that will ever work in
America?

1145
01:16:23,480 --> 01:16:24,480
No.

1146
01:16:25,870 --> 01:16:30,810
He could barely contain his seething
anti -Americanism, and I just didn't

1147
01:16:30,810 --> 01:16:32,110
to listen to any more of it.

1148
01:16:34,650 --> 01:16:41,470
So I found a group of Americans
currently living in Paris

1149
01:16:41,470 --> 01:16:43,790
who I know would tell me the truth.

1150
01:16:45,070 --> 01:16:49,670
I was diagnosed five years ago with type
1 diabetes, and I was actually a little

1151
01:16:49,670 --> 01:16:50,539
bit nervous.

1152
01:16:50,540 --> 01:16:54,360
to tell them that I had... To tell the
French. To tell the French. There's a

1153
01:16:54,360 --> 01:16:56,660
place where you have to check off
whether or not you have a chronic

1154
01:16:57,040 --> 01:17:00,660
And I was nervous. I thought they were
going to charge me more or something.

1155
01:17:00,660 --> 01:17:05,520
instead, I went into a hospital and had
round -the -clock care, and they do an

1156
01:17:05,520 --> 01:17:09,440
amazing amount of preventative care as
well. So they ask you if you have a pre

1157
01:17:09,440 --> 01:17:14,480
-existing condition not to punish you,
but to give you more help. Yes. I was in

1158
01:17:14,480 --> 01:17:19,860
the hospital for a year. And as soon as
I was in, it was, well, don't worry,

1159
01:17:19,920 --> 01:17:23,050
just... Rest. You know, people say,
rest.

1160
01:17:23,350 --> 01:17:25,210
How many sick days do you get a year?
Three, four?

1161
01:17:25,570 --> 01:17:26,730
I think it's unlimited.

1162
01:17:27,070 --> 01:17:30,970
Yeah, you're sick, I mean. Unlimited?
Yeah, so how can you limit sick days?

1163
01:17:31,310 --> 01:17:36,350
If you're sick, you're sick. I've gone
to emergency rooms numerous times with

1164
01:17:36,350 --> 01:17:39,410
four boys and have never waited more
than an hour. Never.

1165
01:17:39,770 --> 01:17:42,910
I can call and have somebody come to the
house within half an hour. No way.

1166
01:17:43,130 --> 01:17:46,630
Yeah. Making a house call? Making a
house call. At your place? How many of

1167
01:17:46,630 --> 01:17:48,690
have had a house call from a doctor? No.

1168
01:17:48,930 --> 01:17:52,910
Last 3 a .m., last Friday. And how much
does this cost you? Nothing. Reimbursed.

1169
01:17:52,970 --> 01:17:53,970
What's the service called?

1170
01:17:56,930 --> 01:17:58,870
Where are we going?

1171
01:18:00,490 --> 01:18:06,590
We are going to see a man who has a
dental pain.

1172
01:18:07,030 --> 01:18:08,150
A dental pain? Yeah.

1173
01:18:14,600 --> 01:18:15,600
How many times have you vomited?

1174
01:18:16,300 --> 01:18:17,300
200.

1175
01:18:18,440 --> 01:18:21,120
Can you take a picture of your parents'
faces? Yes.

1176
01:18:24,300 --> 01:18:29,940
SS Médecins was created 40 years ago by
Dr.

1177
01:18:30,180 --> 01:18:31,600
Marcel Lascar. Dr.

1178
01:18:31,860 --> 01:18:34,260
Lascar had a common problem with
plumbing.

1179
01:18:34,580 --> 01:18:36,020
He had a leak in his bathtub.

1180
01:18:36,300 --> 01:18:40,600
He called SS Plumbery and he was able to
find a plumber who came to his house in

1181
01:18:40,600 --> 01:18:43,060
less than an hour. He said, we are in a
country...

1182
01:18:43,580 --> 01:18:47,380
where you can have a plumber who comes
to you in an hour and you can't find a

1183
01:18:47,380 --> 01:18:48,380
doctor as quickly.

1184
01:18:50,360 --> 01:18:51,900
Where do we go next?

1185
01:18:52,220 --> 01:18:53,540
The next visit?

1186
01:18:53,760 --> 01:18:54,760
Yeah.

1187
01:19:16,620 --> 01:19:17,620
Thank you. Thank you.

1188
01:19:27,920 --> 01:19:31,200
One thing that I say to anyone who asks
me why I'm in this country is that I

1189
01:19:31,200 --> 01:19:35,460
think it's one of the family's
friendliest countries that I know of and

1190
01:19:35,460 --> 01:19:38,500
about family values. I mean, child care,
health care.

1191
01:19:38,820 --> 01:19:39,960
We don't have a daycare.

1192
01:19:40,380 --> 01:19:44,020
The daycare where I spend my dollar, and
I was a teacher. I mean, the standards

1193
01:19:44,020 --> 01:19:45,060
are very high.

1194
01:19:48,660 --> 01:19:51,940
So how much does it cost you to have two
children here in daycare? How much per

1195
01:19:51,940 --> 01:19:52,940
hour?

1196
01:19:59,470 --> 01:20:01,530
Are you happy with how they're cared
for?

1197
01:20:17,520 --> 01:20:22,360
Here, my kids, they're sure that they're
going to get a certain level of care, a

1198
01:20:22,360 --> 01:20:26,240
certain education, college I don't have
to worry about. What do you mean?

1199
01:20:26,480 --> 01:20:28,420
You don't pay for it. You're kidding.

1200
01:20:28,840 --> 01:20:30,760
Nothing? You can get a college
education.

1201
01:20:30,970 --> 01:20:32,710
for free. No way. Yeah.

1202
01:20:35,310 --> 01:20:38,290
That's the worst part. And they rest,
they enjoy it. And they're happy. And

1203
01:20:38,290 --> 01:20:41,330
always spend time with their kids. You
know, the vacations, there's family

1204
01:20:41,430 --> 01:20:43,130
So how many weeks of paid vacation?

1205
01:20:43,870 --> 01:20:45,070
Minimum of five weeks.

1206
01:20:45,270 --> 01:20:46,270
Five weeks?

1207
01:20:46,410 --> 01:20:49,190
Minimum of five weeks. That's the French
law. Unless you work for a large

1208
01:20:49,190 --> 01:20:52,650
company, you get sometimes eight, ten
weeks. Remembering that there is a 35

1209
01:20:52,650 --> 01:20:56,370
-hour week. The productivity rate is so
high here. I read that it was higher

1210
01:20:56,370 --> 01:20:59,870
than the United States. Yeah, they're
relaxed. They're working more than 35

1211
01:20:59,870 --> 01:21:03,710
hours a week. week, they'll get extra
days off. And are there part -time and

1212
01:21:03,710 --> 01:21:07,210
full -time employees as well? You get
five weeks paid vacation even if you're

1213
01:21:07,210 --> 01:21:08,210
part -time employee?

1214
01:21:08,590 --> 01:21:12,550
If you get married, the year you get
married, you get like an extra week or

1215
01:21:12,550 --> 01:21:16,190
extra seven days for your honeymoon. In
addition to your five weeks. You're paid

1216
01:21:16,190 --> 01:21:18,510
to take your honeymoon. Correct. So I
don't know. You want to move to France

1217
01:21:18,510 --> 01:21:21,870
now? Yeah, if you move. You mean if
you're going to move from one apartment

1218
01:21:21,870 --> 01:21:23,190
another? One day.

1219
01:21:23,650 --> 01:21:25,850
You get a day to move and they pay you
that day.

1220
01:21:28,720 --> 01:21:30,900
When my daughter was three months old,
there was a free service that will send

1221
01:21:30,900 --> 01:21:33,300
somebody to your home to give you tips
on what to do with your child, how to

1222
01:21:33,300 --> 01:21:35,200
them to sleep, every single day, for
free.

1223
01:21:36,260 --> 01:21:38,240
And they'll come to your house and do
your laundry.

1224
01:21:39,800 --> 01:21:41,440
He will! He will! No!

1225
01:21:42,640 --> 01:21:43,640
Stop!

1226
01:21:43,920 --> 01:21:44,920
Stop!

1227
01:21:45,920 --> 01:21:50,660
What are you doing?

1228
01:21:57,430 --> 01:21:58,430
You from the government?

1229
01:22:00,030 --> 01:22:03,390
Did she do anything else?

1230
01:22:03,930 --> 01:22:05,050
If I want, yes.

1231
01:22:05,750 --> 01:22:08,310
She's, of course, taking care of the
children.

1232
01:22:08,970 --> 01:22:15,430
And I think if I ask her to prepare a
meal for tonight, she can do it.

1233
01:22:17,570 --> 01:22:21,950
No problem.

1234
01:22:24,830 --> 01:22:25,830
She's coming.

1235
01:22:26,240 --> 01:22:32,000
twice a week, four hours a day. So I can
do everything I want for me, for the

1236
01:22:32,000 --> 01:22:34,260
house, for my husband, during four
hours.

1237
01:22:34,540 --> 01:22:36,080
It's very precious for me.

1238
01:22:36,940 --> 01:22:40,420
You don't have any associations, nothing
to help like that?

1239
01:22:40,660 --> 01:22:46,080
No. Nobody from the government comes to
your home in America and does your

1240
01:22:46,080 --> 01:22:48,080
laundry for you, if you're a new mother.

1241
01:22:49,980 --> 01:22:51,420
Difficult. Yeah.

1242
01:22:52,970 --> 01:22:57,170
Something that I experience a lot of
with my own family is guilt.

1243
01:22:57,690 --> 01:23:03,630
Guilt for being here almost and seeing
the advantages and the benefits I have

1244
01:23:03,630 --> 01:23:08,050
such a young age and things that my
parents worked their whole life for,

1245
01:23:08,050 --> 01:23:09,670
even come close to touching.

1246
01:23:10,030 --> 01:23:15,470
It's really hard to know that you're
here in a very privileged position, you

1247
01:23:15,470 --> 01:23:18,230
know, not living the high life, but in
comparison, definitely.

1248
01:23:18,430 --> 01:23:21,510
And that seems completely unfair.

1249
01:23:23,089 --> 01:23:28,070
One of the things that keeps everything
running here is that the government is

1250
01:23:28,070 --> 01:23:32,230
afraid of the people. They're afraid of
protests. They're afraid of reactions

1251
01:23:32,230 --> 01:23:35,970
from the people. Whereas in the States,
people are afraid of the government.

1252
01:23:36,210 --> 01:23:41,590
They're afraid of acting up. They're
afraid of protesting. They're afraid of

1253
01:23:41,590 --> 01:23:42,369
getting out.

1254
01:23:42,370 --> 01:23:44,230
In France, that's what people do.

1255
01:23:50,620 --> 01:23:53,980
On the contrary, at least 160 ,000 young
people, according to the police, have

1256
01:23:53,980 --> 01:23:54,980
been deported this afternoon.

1257
01:23:55,120 --> 01:23:58,540
In Bordeaux, more than 2 ,000 people
have protested for the employment, the

1258
01:23:58,540 --> 01:23:59,720
maintenance of public services.

1259
01:24:24,959 --> 01:24:31,720
Free college education, free medical
care, government -issued nannies. I

1260
01:24:31,720 --> 01:24:34,160
to wonder, how do they pay for all this?

1261
01:24:34,420 --> 01:24:37,520
And then I realized, they're drowning in
taxes.

1262
01:24:38,470 --> 01:24:42,110
I wanted to see what effect this would
have on a nice French family.

1263
01:24:42,610 --> 01:24:44,230
So I went to find out.

1264
01:24:48,870 --> 01:24:50,950
Hello. Hello. Thank you. Welcome.

1265
01:25:08,750 --> 01:25:13,390
What is your combined income for the two
of you together for, say, one month?

1266
01:25:19,190 --> 01:25:21,050
You're an engineer. She's an assistant.

1267
01:25:22,050 --> 01:25:27,550
And how

1268
01:25:27,550 --> 01:25:33,990
much do you pay each month on your
mortgage?

1269
01:25:41,710 --> 01:25:43,750
How many cars do you own?

1270
01:25:44,090 --> 01:25:47,430
Two. Do you own any money from medical
bills?

1271
01:25:47,710 --> 01:25:52,090
No. Is there any other debt, loans,
anything?

1272
01:25:52,410 --> 01:25:55,310
No, only the apartment.

1273
01:25:55,750 --> 01:25:58,370
And what are your other big expenses?

1274
01:25:59,090 --> 01:26:00,090
The fish.

1275
01:26:02,130 --> 01:26:03,890
Fish and vegetables.

1276
01:26:05,320 --> 01:26:07,420
Vegetables are a big monthly expense for
you.

1277
01:26:07,680 --> 01:26:08,680
Yes. Fruit.

1278
01:26:09,620 --> 01:26:11,400
Yogurt. Yogurt.

1279
01:26:11,660 --> 01:26:13,480
What are your other big expenses?

1280
01:26:13,920 --> 01:26:14,920
Holidays.

1281
01:26:15,240 --> 01:26:16,240
Very much.

1282
01:26:31,040 --> 01:26:32,360
Masai Maha, Kenya.

1283
01:26:32,620 --> 01:26:36,100
Are you happy?

1284
01:26:36,640 --> 01:26:37,640
Yes.

1285
01:26:39,660 --> 01:26:40,260
After

1286
01:26:40,260 --> 01:26:57,940
seeing

1287
01:26:57,940 --> 01:26:59,500
all this, I began to wonder.

1288
01:27:01,290 --> 01:27:06,250
Was there a reason our government and
our media wants us to hate the French?

1289
01:27:09,930 --> 01:27:15,390
Are they worried we might like the
French?

1290
01:27:19,510 --> 01:27:22,910
Or like their ways of doing things?

1291
01:27:31,630 --> 01:27:34,490
It was enough to make me put away my
freedom fries.

1292
01:27:45,490 --> 01:27:46,490
Meanwhile,

1293
01:27:46,790 --> 01:27:51,930
back at home, hospitals had found a new
way to deal with patients who didn't

1294
01:27:51,930 --> 01:27:55,010
have health insurance and couldn't pay
their bill.

1295
01:27:56,950 --> 01:27:59,730
I was standing up against the wall and I
saw a cab.

1296
01:28:00,330 --> 01:28:05,050
Do a U -turn and pull up to the curb,
and I watched to see what was happening

1297
01:28:05,050 --> 01:28:08,630
because I had a feeling what was going
to occur because it's not a new thing.

1298
01:28:09,150 --> 01:28:13,990
They pulled up right here by this yellow
fire hydrant and dropped Carol off and

1299
01:28:13,990 --> 01:28:15,110
immediately pulled away.

1300
01:28:15,390 --> 01:28:18,810
And as soon as they pulled away, she
walked out into the street about out to

1301
01:28:18,810 --> 01:28:22,390
here. She then walked all the way down
to the driveway down here, completely

1302
01:28:22,390 --> 01:28:26,550
confused, not knowing how to, has no
shoes on whatsoever, and just a hospital

1303
01:28:26,550 --> 01:28:28,450
gown. If you've ever been to a hospital,
those gowns are thin.

1304
01:28:29,180 --> 01:28:32,600
And that's when one of our staff members
went out and asked Carol if she needed

1305
01:28:32,600 --> 01:28:36,020
any assistance and found out that she
was confused and disoriented and didn't

1306
01:28:36,020 --> 01:28:37,020
know where she was.

1307
01:29:52,319 --> 01:29:58,060
Kaiser Permanente in Bellflower Hospital
had put her in a cab and directed them

1308
01:29:58,060 --> 01:30:02,760
to bring her to this drop -off point.
But the names of the hospitals had been

1309
01:30:02,760 --> 01:30:07,060
taken off of both bracelets before she
arrived here. I have seen others here

1310
01:30:07,060 --> 01:30:10,560
that have come through our doors who've
got IVs still in their arms.

1311
01:30:10,820 --> 01:30:16,000
They told me that at their shelter
alone, over 50 patients had been dumped

1312
01:30:16,000 --> 01:30:17,000
by hospitals.

1313
01:30:17,200 --> 01:30:18,760
The options are very few.

1314
01:30:19,470 --> 01:30:22,550
open the front door and let them out,
which is not the humane thing to do.

1315
01:30:22,550 --> 01:30:25,770
something we don't want to do, or we try
to find some place for them to go.

1316
01:30:26,250 --> 01:30:29,510
And right now, Skid Row is the best bed
in town.

1317
01:30:31,130 --> 01:30:35,430
In fact, the night before we were there,
the county hospital run by the

1318
01:30:35,430 --> 01:30:39,590
University of Southern California, one
of the richest private schools in the

1319
01:30:39,590 --> 01:30:46,210
country, dumped another patient off on
the curb, a woman unable to pay her

1320
01:30:46,210 --> 01:30:47,210
hospital bill.

1321
01:31:04,090 --> 01:31:06,190
Ma 'am, are you in pain right now?

1322
01:31:06,830 --> 01:31:10,450
Are you in pain right now? Is there
anything we can do?

1323
01:31:10,790 --> 01:31:15,910
She at this time has broken ribs, broken
collarbone, and stitches that are not

1324
01:31:15,910 --> 01:31:16,910
completely healed.

1325
01:31:17,310 --> 01:31:19,450
across the top of her head and on the
side of her head.

1326
01:31:19,950 --> 01:31:25,070
Now let me ask you, ma 'am, before they
dropped you off, did they ask you if you

1327
01:31:25,070 --> 01:31:26,510
knew where you were going? No.

1328
01:31:27,110 --> 01:31:30,790
So they didn't ask you any questions
about your orientation or whether or not

1329
01:31:30,790 --> 01:31:31,870
you knew what was going on?

1330
01:31:33,490 --> 01:31:35,830
No, they just told me to take care of
myself.

1331
01:31:40,290 --> 01:31:44,010
May I take a minute to ask a question
that's been on my mind?

1332
01:31:46,320 --> 01:31:47,420
Who are we?

1333
01:31:49,420 --> 01:31:51,080
Is this what we've become?

1334
01:31:52,080 --> 01:31:56,720
A nation that dumps its own citizens
like so much garbage on the side of the

1335
01:31:56,720 --> 01:31:59,360
curb because they can't pay their
hospital bill?

1336
01:32:01,520 --> 01:32:06,460
I always thought and believe to this day
that we're a good and generous people.

1337
01:32:06,760 --> 01:32:08,580
This is what we do when somebody's in
trouble.

1338
01:32:09,260 --> 01:32:12,420
Anybody gets sick, we all get together
now.

1339
01:32:12,840 --> 01:32:14,260
People with a good heart.

1340
01:32:14,960 --> 01:32:18,780
You feel like you're sacrificing, but
then you get a blessing from doing this,

1341
01:32:18,820 --> 01:32:19,900
and that's the way we all feel.

1342
01:32:20,340 --> 01:32:21,360
And a good soul.

1343
01:32:21,700 --> 01:32:25,260
We've got a lot of community support,
and we're going to all keep working

1344
01:32:25,260 --> 01:32:26,260
we locate this child.

1345
01:32:26,700 --> 01:32:30,300
Neighbors who are quick to lend a
helping hand to anyone in their hour of

1346
01:32:30,860 --> 01:32:36,160
I deliver meals to them, but my life has
been so blessed, but, you know, this is

1347
01:32:36,160 --> 01:32:37,300
the least that I can do.

1348
01:32:38,500 --> 01:32:43,860
They say that you can judge a society by
how it treats those who are the worst

1349
01:32:43,860 --> 01:32:44,860
off.

1350
01:32:45,550 --> 01:32:46,950
But is the opposite true?

1351
01:32:47,190 --> 01:32:52,030
That you can judge a society by how it
treats its best?

1352
01:32:53,610 --> 01:32:54,870
Its heroes?

1353
01:32:55,950 --> 01:33:00,890
Your firefighters and police, rescue and
recovery workers have responded with

1354
01:33:00,890 --> 01:33:01,890
true heroism.

1355
01:33:03,010 --> 01:33:08,590
It was their initial heroism that
thwarted the objectives of the

1356
01:33:08,870 --> 01:33:12,130
Without regard, in many instances, to
their own...

1357
01:33:12,560 --> 01:33:13,800
safety and security.

1358
01:33:14,180 --> 01:33:15,800
They truly are heroes.

1359
01:33:16,260 --> 01:33:18,020
We owe them everything.

1360
01:33:19,500 --> 01:33:24,400
Here they are, the men and women who've
been on the front line for New York and

1361
01:33:24,400 --> 01:33:25,800
for all of us in America.

1362
01:33:26,560 --> 01:33:28,800
Tonight is dedicated to you.

1363
01:33:36,100 --> 01:33:39,680
Don't forget about the raffles going on
over there. We got one dollar each.

1364
01:33:41,230 --> 01:33:43,230
I spent two and a half years down there.

1365
01:33:43,750 --> 01:33:46,510
I got upper and lower breathing
problems.

1366
01:33:47,070 --> 01:33:50,830
I need a double lung transplant, but I
was diagnosed with pulmonary fibrosis. I

1367
01:33:50,830 --> 01:33:55,370
haven't slept in a bed in over five
years. I sleep on a chair with a blanket

1368
01:33:55,370 --> 01:33:57,330
the living room because if I lay down, I
can't breathe.

1369
01:33:57,790 --> 01:34:03,470
There were hundreds of rescue workers on
9 -11 who were not city employees, but

1370
01:34:03,470 --> 01:34:08,810
rather ran down to Ground Zero on their
own to help out. We need volunteers for

1371
01:34:08,810 --> 01:34:09,709
the first day.

1372
01:34:09,710 --> 01:34:10,710
And many.

1373
01:34:10,920 --> 01:34:13,220
develop serious respiratory illnesses.

1374
01:34:14,420 --> 01:34:19,280
That's when the government said, they're
not our responsibility because they

1375
01:34:19,280 --> 01:34:20,780
weren't on our payroll.

1376
01:34:23,080 --> 01:34:27,120
John Graham is an EMT volunteer from
Paramus, New Jersey.

1377
01:34:28,200 --> 01:34:33,360
He was in lower Manhattan when he heard
the planes hit and rushed over to help.

1378
01:34:34,280 --> 01:34:38,780
He worked in the rescue effort for the
next few months, but then had trouble

1379
01:34:38,780 --> 01:34:39,780
receiving benefits.

1380
01:34:40,300 --> 01:34:41,300
for his illness.

1381
01:34:53,280 --> 01:34:53,920
William

1382
01:34:53,920 --> 01:35:00,720
Marr is a

1383
01:35:00,720 --> 01:35:03,120
volunteer member of New Jersey's fire
service.

1384
01:35:03,380 --> 01:35:08,420
He spent two months working near the
pile at Ground Zero, recovering bodies

1385
01:35:08,420 --> 01:35:09,420
body parts.

1386
01:35:09,690 --> 01:35:14,910
and it deeply affected him. I'm
experiencing a lot of disturbing dreams,

1387
01:35:14,910 --> 01:35:19,970
whatever you'd like to call them, and it
affected what I was doing at night,

1388
01:35:20,010 --> 01:35:23,370
and, you know, unaware of it because I
was asleep and I just kept grinding and

1389
01:35:23,370 --> 01:35:27,430
grinding. The teeth, the upper fronts
are damaged correctly beyond repair

1390
01:35:27,430 --> 01:35:30,630
because of my constant grinding over the
last three years.

1391
01:35:30,930 --> 01:35:35,370
I've been before a workers' comp board
already for the 9 -11 volunteers fund,

1392
01:35:35,430 --> 01:35:37,890
and I've been denied three times, and
hopefully...

1393
01:35:38,570 --> 01:35:43,110
I will go on my fourth appeal soon if I
can get the necessary documentation.

1394
01:35:46,090 --> 01:35:51,490
Of course, there was a $50 million fund
set up, supposedly to help rescue

1395
01:35:51,490 --> 01:35:55,070
workers. Ladies and gentlemen, the
governor of New York, George Patashin.

1396
01:35:55,630 --> 01:36:00,690
But the government, like the health
insurance companies, made it very

1397
01:36:00,690 --> 01:36:02,390
for people to receive help.

1398
01:36:02,910 --> 01:36:07,770
You have to have spent a certain amount
of time here at Ground Zero. You have to

1399
01:36:07,770 --> 01:36:14,450
be able to establish that. You do have
to file an affidavit within the next

1400
01:36:14,450 --> 01:36:19,170
relating your work experiences at Ground
Zero. And then even with all of that,

1401
01:36:19,310 --> 01:36:23,930
it's not automatic. There is a
presumption when certain illnesses

1402
01:36:23,930 --> 01:36:27,890
that presumption can be rebutted by
other medical evidence.

1403
01:36:28,590 --> 01:36:32,670
We think it is a very fair approach that
protects our heroes.

1404
01:36:40,950 --> 01:36:45,730
Reggie Cervantes was a volunteer
emergency medical technician on 9 -11.

1405
01:36:46,110 --> 01:36:47,930
Nothing makes it go away sometimes.

1406
01:36:48,150 --> 01:36:54,450
Not water, not cough medicine, not
anything. It's just...

1407
01:36:55,019 --> 01:36:59,520
burning in my throat and irritated, and
it just gets me to coughing, or

1408
01:36:59,520 --> 01:37:03,080
sometimes I have trouble breathing
because I can't catch my breath.

1409
01:37:05,840 --> 01:37:10,980
Reggie spent her days at Ground Zero
carrying bodies and treating other

1410
01:37:10,980 --> 01:37:16,740
workers. My airway was totally burned
that first week. I had trouble breathing

1411
01:37:16,740 --> 01:37:17,739
by then.

1412
01:37:17,740 --> 01:37:21,700
But we wanted to see if we could dig
anybody up alive. We wanted to see.

1413
01:37:23,050 --> 01:37:29,510
If we had lost anybody, if we were still
missing somebody, I wanted to help. I

1414
01:37:29,510 --> 01:37:30,510
was trained for this.

1415
01:37:31,090 --> 01:37:34,850
You know, you see somebody who's in
need, you help them.

1416
01:37:37,390 --> 01:37:39,450
Reggie had difficulty getting treatment.

1417
01:37:40,170 --> 01:37:46,550
Too sick to work and with no income, she
was forced to quit her job and used her

1418
01:37:46,550 --> 01:37:49,470
savings to move her and her kids out of
the city.

1419
01:37:52,330 --> 01:37:54,970
It's hard to figure out how you're
supposed to get help.

1420
01:37:55,390 --> 01:37:57,470
We're trying to go about it the right
way.

1421
01:37:59,390 --> 01:38:00,390
But we're ignored.

1422
01:38:01,850 --> 01:38:05,650
But not everyone after 9 -11 was ignored
by the government.

1423
01:38:07,110 --> 01:38:10,150
We're now approaching the five -year
anniversary of the 9 -11 attacks.

1424
01:38:12,250 --> 01:38:19,050
So I'm announcing today that Khalid
Sheikh Mohammed, Abu Zubaydah, Ramzi bin

1425
01:38:19,050 --> 01:38:24,520
-Shib, and 11 other terrorists in CIA
custody had been transferred to the

1426
01:38:24,520 --> 01:38:26,680
States Naval Base at Guantanamo Bay.

1427
01:38:28,380 --> 01:38:34,060
On that island today are some of the
world's most hardened enemy combatants.

1428
01:38:34,280 --> 01:38:39,280
These detainees are deadly and include
the 20th hijacker, as well as a number

1429
01:38:39,280 --> 01:38:44,500
Osama bin Laden's personal bodyguards
and others who had a direct role in the

1430
01:38:44,500 --> 01:38:45,820
September 11th attacks.

1431
01:38:46,480 --> 01:38:48,880
The kind of people held at Guantanamo.

1432
01:38:49,520 --> 01:38:52,220
include terrorist trainers, bomb makers.

1433
01:38:52,560 --> 01:38:56,040
Many of them have American blood on
their hands, and they are certainly the

1434
01:38:56,040 --> 01:38:57,700
elite of Al Qaeda.

1435
01:38:58,020 --> 01:39:03,960
It seems to me we have an obligation to
treat these individuals as enemy

1436
01:39:03,960 --> 01:39:04,960
combatants.

1437
01:39:05,420 --> 01:39:09,380
And then I learned it wasn't all bad
news at Gitmo.

1438
01:39:15,640 --> 01:39:18,300
Detainees representing a threat to our
national security.

1439
01:39:19,180 --> 01:39:21,940
are given access to top -notch medical
facilities.

1440
01:39:22,180 --> 01:39:27,800
They have acute care 24 hours a day in
which surgical procedures, everything

1441
01:39:27,800 --> 01:39:30,900
be performed right there in the detainee
camp.

1442
01:39:31,320 --> 01:39:34,820
This is the dental clinic or the health
clinic slash dental clinic. We have a

1443
01:39:34,820 --> 01:39:35,820
physical therapy department.

1444
01:39:36,040 --> 01:39:40,260
We have x -ray capabilities with digital
x -rays. We have one single operating

1445
01:39:40,260 --> 01:39:46,140
room. The health personnel to detainee
ratio is one to four, remarkably high.

1446
01:39:46,340 --> 01:39:50,120
They do a sick call on the blocks three
times per week, care for them there if

1447
01:39:50,120 --> 01:39:53,200
they can, or bring that detainee back to
the clinic to be seen there.

1448
01:39:53,600 --> 01:39:55,760
Screening for cancer has taken place
there.

1449
01:39:56,360 --> 01:40:00,420
Colonoscopy is a procedure which is
performed there on a routine basis.

1450
01:40:00,760 --> 01:40:03,720
We have diabetes. We have high blood
pressure, high cholesterol.

1451
01:40:04,140 --> 01:40:07,640
We do periodically monitor the weight
and nutrition of the detainees so that

1452
01:40:07,640 --> 01:40:11,200
can track those detainees to make sure
we're seeing them frequently, monitoring

1453
01:40:11,200 --> 01:40:15,420
their labs and their overall health.
Their medical attention, they get way

1454
01:40:15,420 --> 01:40:18,200
better medical treatment than I've ever
had.

1455
01:40:19,680 --> 01:40:23,400
So you think it's as good as most HMOs
in the U .S.? Certainly very similar and

1456
01:40:23,400 --> 01:40:27,960
it's good, sir. I leave with an
impression that health care there is

1457
01:40:27,960 --> 01:40:29,660
better than they received at...

1458
01:40:29,930 --> 01:40:34,950
and as good as many people receive in
the United States of America.

1459
01:40:35,370 --> 01:40:41,570
Wow. So there was actually one place on
American soil that had free universal

1460
01:40:41,570 --> 01:40:42,570
health care.

1461
01:40:43,350 --> 01:40:45,250
That's all I needed to know.

1462
01:40:47,210 --> 01:40:53,850
I went down to Miami, Florida, got
myself a boat, and

1463
01:40:53,850 --> 01:40:58,330
loaded up Bill and Reggie and John.

1464
01:40:59,320 --> 01:41:00,980
John. Welcome, sir.

1465
01:41:01,420 --> 01:41:05,300
And anyone else I could find needed to
see a doctor and couldn't afford one.

1466
01:41:05,740 --> 01:41:09,760
So many people showed up, I had to get a
couple extra votes. Donna?

1467
01:41:10,000 --> 01:41:14,060
And I called up Donna Smith from Denver,
who is now on nine different

1468
01:41:14,060 --> 01:41:16,900
medications, and asked her if she'd like
to come along.

1469
01:41:17,560 --> 01:41:20,920
I figured she'd like to get out of her
daughter's basement for a while.

1470
01:41:21,780 --> 01:41:22,940
All right, let's go.

1471
01:41:39,470 --> 01:41:41,290
Which way to Guantanamo Bay?

1472
01:41:42,170 --> 01:41:43,470
Can we go?

1473
01:41:43,970 --> 01:41:46,890
We're not going to Cuba. We're going to
America.

1474
01:41:47,630 --> 01:41:49,050
It's American soil.

1475
01:42:26,410 --> 01:42:27,410
We made it.

1476
01:42:43,250 --> 01:42:44,250
There it is.

1477
01:42:44,390 --> 01:42:45,390
There's the runway.

1478
01:42:46,330 --> 01:42:48,490
That's the prison over there where the
detainees are.

1479
01:42:49,070 --> 01:42:50,070
We're very close.

1480
01:42:50,250 --> 01:42:51,250
Yeah, we're very close.

1481
01:42:51,990 --> 01:42:52,990
Wow.

1482
01:42:55,530 --> 01:42:57,290
The white building is the hospital, I
think.

1483
01:42:59,770 --> 01:43:00,850
Okay, let's go.

1484
01:43:06,110 --> 01:43:10,830
We commandeered a fishing boat and
sailed into Guantanamo Bay.

1485
01:43:12,770 --> 01:43:16,730
As we approached the line in the water
between the American and Cuban side of

1486
01:43:16,730 --> 01:43:19,710
the bay, we were told to be careful for
mines.

1487
01:43:23,430 --> 01:43:24,490
Permission to enter!

1488
01:43:25,130 --> 01:43:27,270
I have three 9 -11 rescue workers.

1489
01:43:28,110 --> 01:43:29,710
They need some medical attention.

1490
01:43:34,650 --> 01:43:36,910
These are 9 -11 rescue workers.

1491
01:43:37,190 --> 01:43:39,230
They just want some medical attention.

1492
01:43:39,590 --> 01:43:41,950
The same kind that Al -Qaeda is getting.

1493
01:43:53,070 --> 01:43:57,630
No one in the guard tower was responding
and then suddenly we heard a siren and

1494
01:43:57,630 --> 01:43:59,730
we figured it was time to get out of
here.

1495
01:44:00,610 --> 01:44:04,830
But what was I supposed to do with all
these sick people and no one to help

1496
01:44:04,830 --> 01:44:09,310
them? I mean, here we were, stuck in
some godforsaken third world country.

1497
01:44:09,870 --> 01:44:11,190
And communist, no less.

1498
01:44:11,690 --> 01:44:14,550
When I was a kid, these people wanted to
kill us.

1499
01:44:15,430 --> 01:44:17,030
What was I supposed to do?

1500
01:44:18,810 --> 01:44:20,790
I'm on the way to Cuba.

1501
01:44:22,030 --> 01:44:24,290
Where all is happy.

1502
01:44:25,850 --> 01:44:30,110
Cuba, where all is gay.

1503
01:44:31,130 --> 01:44:35,610
Why don't you plan a wonderful trip?

1504
01:44:36,050 --> 01:44:42,070
Excuse me, we're looking for a doctor.
Is there a doctor here in Cuba?

1505
01:44:43,490 --> 01:44:50,430
All in

1506
01:44:50,430 --> 01:44:51,318
this one block?

1507
01:44:51,320 --> 01:44:58,200
All right, thank

1508
01:44:58,200 --> 01:44:59,220
you very much. Thank you.

1509
01:45:00,220 --> 01:45:02,520
Okay, okay, I know what you're thinking.

1510
01:45:03,300 --> 01:45:05,060
Cuba is where Lucifer lives.

1511
01:45:07,780 --> 01:45:09,420
The worst place on Earth.

1512
01:45:10,140 --> 01:45:12,320
The most evil nation ever created.

1513
01:45:13,520 --> 01:45:14,620
How do we know that?

1514
01:45:15,140 --> 01:45:17,800
Because that's what we've been told for
over 45 years.

1515
01:45:18,220 --> 01:45:19,920
That a series of offensive...

1516
01:45:20,360 --> 01:45:25,080
Missile sites can be none other than to
provide a nuclear strike capability

1517
01:45:25,080 --> 01:45:26,880
against the Western Hemisphere.

1518
01:45:27,200 --> 01:45:31,000
I'm not going to yield until Fidel
Castro allows freedom on the island.

1519
01:45:32,240 --> 01:45:33,240
See?

1520
01:45:33,960 --> 01:45:35,260
You can count on it.

1521
01:45:36,660 --> 01:45:37,980
Put it in the bank.

1522
01:45:40,440 --> 01:45:44,820
It seems that what really bugged us
about Castro was that he overthrew the

1523
01:45:44,820 --> 01:45:49,460
dictator that we liked and replaced him
with a guy we didn't like.

1524
01:45:51,559 --> 01:45:55,940
himself. And so now, after all these
years, one thing is clear.

1525
01:45:56,240 --> 01:46:00,120
The Cuban people have free, universal
health care.

1526
01:46:00,880 --> 01:46:04,500
They become known around the world as
having not only one of the best health

1527
01:46:04,500 --> 01:46:08,180
care systems, but as being one of the
most generous countries in providing

1528
01:46:08,180 --> 01:46:11,860
doctors and medical equipment to third
world countries.

1529
01:46:12,720 --> 01:46:17,760
In the U .S., health care costs run
nearly $7 ,000 per person.

1530
01:46:18,040 --> 01:46:24,710
But in Cuba, They spend only $251, and
yet the Cubans are able to have a lower

1531
01:46:24,710 --> 01:46:29,710
infant mortality rate than the United
States, a longer average lifespan than

1532
01:46:29,710 --> 01:46:30,710
United States.

1533
01:46:31,130 --> 01:46:36,150
They believe in preventive medicine, and
it seems like there's a doctor on every

1534
01:46:36,150 --> 01:46:37,150
block.

1535
01:46:37,930 --> 01:46:42,650
Their only sin when it comes to health
care seems to be that they don't do it

1536
01:46:42,650 --> 01:46:43,650
for a profit.

1537
01:46:44,570 --> 01:46:46,910
Anybody need medication right now for
the pharmacy?

1538
01:46:52,740 --> 01:46:54,200
Are you the pharmacist?

1539
01:46:54,660 --> 01:46:56,260
You have this?

1540
01:46:59,320 --> 01:47:01,020
Is this one similar to yours?

1541
01:47:01,280 --> 01:47:02,280
Yeah.

1542
01:47:03,160 --> 01:47:06,620
$120 in the U .S. This is $120 in the U
.S.? Yes.

1543
01:47:09,020 --> 01:47:10,020
$320.

1544
01:47:10,520 --> 01:47:12,100
So how much is that in American dollars?

1545
01:47:12,860 --> 01:47:15,020
It's like five cents.

1546
01:47:15,300 --> 01:47:16,199
Five cents?

1547
01:47:16,200 --> 01:47:17,200
Yeah, more or less.

1548
01:47:29,299 --> 01:47:30,900
Thank you very much.

1549
01:47:31,500 --> 01:47:32,500
Muchas gracias.

1550
01:47:34,140 --> 01:47:39,980
$120 is a lot of money when you're
getting $1 ,000 in Social Security

1551
01:47:39,980 --> 01:47:41,600
and you need one or two a month.

1552
01:47:41,940 --> 01:47:45,200
Type sense here? It's like the biggest
info.

1553
01:47:46,280 --> 01:47:48,100
It just doesn't make any sense.

1554
01:47:49,380 --> 01:47:50,840
It doesn't make any sense.

1555
01:47:51,980 --> 01:47:54,960
I want to fill a suitcase up and go back
home with it.

1556
01:48:21,230 --> 01:48:25,670
I took my group of sick Americans to a
hospital to see if they could get some

1557
01:48:25,670 --> 01:48:26,670
care.

1558
01:48:28,050 --> 01:48:34,850
They didn't ask for money or an
insurance card, just

1559
01:48:34,850 --> 01:48:38,050
their name and date of birth.

1560
01:48:40,790 --> 01:48:44,010
That was the entire intake session.

1561
01:49:04,250 --> 01:49:06,230
Thank you very much for doing this.

1562
01:49:08,230 --> 01:49:13,470
I asked them to give us the same exact
care they give their fellow Cuban

1563
01:49:13,470 --> 01:49:16,410
citizens. No more, no less.

1564
01:49:17,170 --> 01:49:18,430
And that's what they did.

1565
01:49:19,720 --> 01:49:22,200
I'm Dr. Roque. I'm an internal medicine
specialist.

1566
01:49:22,640 --> 01:49:24,460
How are you feeling?

1567
01:49:24,740 --> 01:49:26,960
My lungs hurt. I have pain.

1568
01:49:27,400 --> 01:49:30,500
I get pretty severe nosebleeds at times.

1569
01:49:30,720 --> 01:49:33,560
I get terrible headaches in the middle
of the night, but I haven't been

1570
01:49:33,560 --> 01:49:36,240
evaluated for the sleep apnea for nine
years.

1571
01:49:36,500 --> 01:49:38,680
Yeah, I have many medications.

1572
01:49:40,200 --> 01:49:42,420
Almost every medication for lung
problems.

1573
01:49:43,020 --> 01:49:47,000
After 9 -11, since some things that have
happened, my teeth started falling out.

1574
01:49:47,120 --> 01:49:50,280
Because of certain conditions, I was
grinding.

1575
01:49:50,740 --> 01:49:55,620
The one test that they recommended I
take is about $5 ,000 to $7 ,000.

1576
01:49:56,080 --> 01:50:00,980
The dentist that I talked to, it's like
$15 ,000 or more.

1577
01:50:01,260 --> 01:50:05,760
Now it's two years I have no medical
coverage, so I can't go for the last

1578
01:50:05,760 --> 01:50:06,760
of the test.

1579
01:50:09,080 --> 01:50:11,120
It's okay. Everything's going to be
okay, right?

1580
01:50:11,560 --> 01:50:12,560
Yes.

1581
01:50:15,060 --> 01:50:21,940
It's so hard for me to digest somebody
saying it's free because 20 years of our

1582
01:50:21,940 --> 01:50:24,140
lives have been spent fighting.

1583
01:50:25,420 --> 01:50:28,380
So I am so grateful.

1584
01:50:30,280 --> 01:50:32,180
I don't know. You don't need to say
that.

1585
01:50:33,220 --> 01:50:34,800
Okay? Thank you.

1586
01:50:35,180 --> 01:50:36,180
Okay.

1587
01:50:36,600 --> 01:50:37,600
Come on, don't cry.

1588
01:50:37,800 --> 01:50:38,900
Everything's going to be okay, right?

1589
01:50:39,220 --> 01:50:40,920
Thank you. And this is what we can do.
Thank you.

1590
01:51:28,010 --> 01:51:33,270
Cuba is a small island in the Caribbean
with very few resources.

1591
01:51:34,490 --> 01:51:38,110
A lot can be done for the health of the
human being.

1592
01:51:39,010 --> 01:51:42,390
And that doesn't happen in the United States.
North America.

1593
01:51:44,750 --> 01:51:47,830
Why can we and you can't?

1594
01:51:49,870 --> 01:51:56,510
Ahí sí tendríamos que darnos cuenta
porque un país, mientras más produce,

1595
01:52:04,019 --> 01:52:07,760
Reggie was diagnosed with a series of
pulmonary and bronchial problems.

1596
01:52:08,520 --> 01:52:14,460
The Cuban doctors gave her a treatment
plan to follow back home, along with

1597
01:52:14,460 --> 01:52:15,940
of those five -cent inhalers.

1598
01:52:17,680 --> 01:52:22,080
William Marr received a number of
treatments on his neck and his back, and

1599
01:52:22,080 --> 01:52:25,460
having ground down his teeth for three
years straight due to post -traumatic

1600
01:52:25,460 --> 01:52:26,460
stress disorder,

1601
01:52:26,990 --> 01:52:29,390
He left Cuba with a new set of teeth.

1602
01:52:31,990 --> 01:52:37,130
After a series of tests on his heart,
lungs, blood, and stomach, John now knew

1603
01:52:37,130 --> 01:52:38,130
what his ailments were.

1604
01:52:38,690 --> 01:52:43,890
He was given a strict plan to follow
plus a number of treatments and was

1605
01:52:43,890 --> 01:52:45,310
better than he had in years.

1606
01:52:46,770 --> 01:52:52,110
The Cuban doctors were able to take
Donna off five of her nine medications

1607
01:52:52,190 --> 01:52:55,130
with the correct diagnosis, gave her a
treatment plan.

1608
01:52:55,760 --> 01:52:57,600
to help her live a more normal life.

1609
01:53:03,880 --> 01:53:07,900
When the firefighters and paramedics in
Havana heard that the 9 -11 rescue

1610
01:53:07,900 --> 01:53:11,580
workers were in town, they invited them
over to one of their firehouses.

1611
01:53:12,340 --> 01:53:17,980
And so on our last day there, as we
arrived, they stood at attention

1612
01:53:18,160 --> 01:53:22,100
they said, they wanted to honor the
heroes of 9 -11.

1613
01:53:24,680 --> 01:53:29,720
that have decided to visit my fire
station, as you call it.

1614
01:53:30,060 --> 01:53:35,940
I knew about the events on September
11th. It gave us a

1615
01:53:35,940 --> 01:53:39,440
very sad impression.

1616
01:53:40,500 --> 01:53:47,200
From a human point of view, we would
have liked to be there to cooperate with

1617
01:53:47,200 --> 01:53:51,300
them and help in the rescue of the
victims and the injured.

1618
01:54:09,169 --> 01:54:13,170
The brothers we lost on 9 -11 with belts
around the world.

1619
01:54:20,010 --> 01:54:21,670
Don't hesitate to hug a brother.

1620
01:54:28,010 --> 01:54:31,410
It's very important for them to wear the
SCBA so they don't end up like me.

1621
01:54:59,619 --> 01:55:05,440
If this is what can happen between
supposed enemies, if one enemy can hold

1622
01:55:05,440 --> 01:55:09,200
his hand and offer to heal, then what
else is possible?

1623
01:55:14,020 --> 01:55:17,780
That's when I heard that the man who
runs the biggest anti -Michael Moore

1624
01:55:17,780 --> 01:55:21,140
website on the Internet was going to
have to shut it down.

1625
01:55:22,180 --> 01:55:26,400
He could no longer afford to keep it up
because his wife was ill.

1626
01:55:27,020 --> 01:55:29,460
and they couldn't afford to pay for her
health insurance.

1627
01:55:31,040 --> 01:55:36,580
He was faced with a choice of either
keep attacking me or pay for his wife's

1628
01:55:36,580 --> 01:55:37,580
health.

1629
01:55:38,580 --> 01:55:40,760
Fortunately, he chose his wife.

1630
01:55:42,000 --> 01:55:45,620
But something seemed wrong about being
forced into such a decision.

1631
01:55:46,520 --> 01:55:51,420
Why, in a free country, shouldn't he be
able to have health insurance and

1632
01:55:51,420 --> 01:55:54,920
exercise his First Amendment right to
run me into the ground?

1633
01:55:57,200 --> 01:56:02,340
So I wrote a check for the $12 ,000 he
needed to keep his wife insured and in

1634
01:56:02,340 --> 01:56:04,980
treatment and sent it to him
anonymously.

1635
01:56:07,980 --> 01:56:13,040
His wife got better, and his website is
still going strong.

1636
01:56:19,080 --> 01:56:24,880
It was hard for me to acknowledge that,
in the end, we truly are all in the same

1637
01:56:24,880 --> 01:56:25,880
boat.

1638
01:56:26,060 --> 01:56:30,620
And that, no matter what our
differences, we sink or swim together.

1639
01:56:32,000 --> 01:56:34,280
That's how it seems to be everywhere
else.

1640
01:56:35,960 --> 01:56:39,820
They take care of each other, no matter
what their disagreements.

1641
01:56:41,760 --> 01:56:45,780
You know, when we see a good idea from
another country, we grab it.

1642
01:56:47,440 --> 01:56:50,220
If they build a better car, we drive it.

1643
01:56:51,460 --> 01:56:54,320
If they make a better wine, we drink it.

1644
01:56:55,870 --> 01:57:00,750
So if they've come up with a better way
to treat the sick, to teach their kids,

1645
01:57:01,210 --> 01:57:07,790
to take care of their babies, to simply
be good to each other,

1646
01:57:07,970 --> 01:57:10,050
then what's our problem?

1647
01:57:11,210 --> 01:57:12,690
Why can't we do that?

1648
01:57:13,990 --> 01:57:16,890
They live in a world of we, not me.

1649
01:57:18,450 --> 01:57:22,150
We'll never fix anything until we get
that one basic thing right.

1650
01:57:23,210 --> 01:57:29,490
And powerful forces hope that we never
do, and that we remain the only country

1651
01:57:29,490 --> 01:57:33,490
in the Western world without free,
universal health care.

1652
01:57:34,930 --> 01:57:40,190
You know, if we ever did remove the
chokehold of medical bills, college

1653
01:57:40,610 --> 01:57:47,130
daycare, and everything else that makes
us afraid to step out of line, well,

1654
01:57:47,350 --> 01:57:51,330
watch out, because it'll be a new day in
America.

1655
01:57:52,840 --> 01:57:58,640
In the meantime, I'm going to go get the
government to do my laundry.

1656
01:57:59,140 --> 01:58:00,900
Don't be shy.

1657
01:58:01,160 --> 01:58:04,480
Just let your feelings roll on by.

1658
01:58:06,280 --> 01:58:11,680
Don't wear fear or nobody will know
you're there.

1659
01:58:12,860 --> 01:58:18,340
Lift your head and let your feelings out
instead.

1660
01:58:20,330 --> 01:58:22,330
Don't be shy.

1661
01:58:22,630 --> 01:58:25,870
Just let your feelings roll on by.

1662
01:58:26,570 --> 01:58:29,350
On by, on by.

1663
01:58:29,710 --> 01:58:36,550
On by, on by, on by. On by, on by.

1664
01:58:36,950 --> 01:58:39,650
On by, on by.

1665
01:58:40,110 --> 01:58:45,950
You know love is better than a song.

1666
01:58:48,090 --> 01:58:49,130
Love.

1667
01:58:50,170 --> 01:58:52,910
Love is where all of us belong.

1668
01:58:55,190 --> 01:58:57,790
So don't be shy.

1669
01:58:58,130 --> 01:59:01,350
Just let your feelings roll on by.

1670
01:59:03,150 --> 01:59:08,410
Don't wear fear or nobody will know
you're there.

1671
01:59:09,470 --> 01:59:11,770
You're there. You're there.

1672
01:59:12,510 --> 01:59:17,170
You're there. You're there. You're
there. You're there.

1673
01:59:19,690 --> 01:59:21,910
You're there, you're there.

1674
01:59:38,410 --> 01:59:40,190
Don't be shy.

1675
01:59:40,570 --> 01:59:43,710
Just let your feelings roll on by.

1676
01:59:44,710 --> 01:59:47,110
And don't wear fear.

1677
01:59:47,880 --> 01:59:50,700
Oh, nobody will know you're there.

1678
01:59:51,700 --> 01:59:57,800
Just lift your head and let your
feelings out in bed.

1679
01:59:58,900 --> 02:00:01,400
No, don't be shy.

1680
02:00:01,700 --> 02:00:08,540
Just let your feelings roll on by, on
by, on by.

1681
02:00:08,900 --> 02:00:15,360
Oh, on by, on by, on by, on by, on by.

1682
02:00:16,270 --> 02:00:18,430
On by, on by.

1683
02:00:34,870 --> 02:00:38,130
Sick of waiting and praying and hoping.

1684
02:00:39,950 --> 02:00:43,350
Sick of the cold whispered dreams and
not knowing.

1685
02:00:45,290 --> 02:00:48,190
Sick of the strength that it takes to
keep going.

1686
02:00:50,290 --> 02:00:53,310
Sick as I'm losing this fight and it's
showing.

1687
02:01:02,910 --> 02:01:05,070
Unforgivable but true.

1688
02:01:15,489 --> 02:01:16,610
Without you.

1689
02:01:18,390 --> 02:01:21,290
It's sick as I'm stuck on the wrong side
of town.

1690
02:01:21,530 --> 02:01:24,130
It's sick as I'm pulling but still
thinking down.

1691
02:01:24,430 --> 02:01:26,850
It's sick as I can't turn this whole
thing around.

1692
02:01:27,290 --> 02:01:30,150
It's sick as I'm too weak to hunt
somebody down.

1693
02:01:40,510 --> 02:01:42,550
Unforgivable but true.

1694
02:01:52,910 --> 02:01:54,110
Without you.

1695
02:02:21,710 --> 02:02:24,330
So close to nature, tell me