All language subtitles for Malpractice.S01E04

Right, the facts are, Lucinda,

you had to deal with
a gunshot victim,

so you left Edith Owusu
in Ramya's capable hands

with a clear management plan,
which you, Ramya, followed.

You chose to leave
Edith with a doctor

whose incompetence has been
shown and that choice killed her!

Edith Owusu died following
the self-administration

of a large quantity of fentanyl.

I assume we're done. You know
that's not how this works.

When it's an accident, you look
at what caused the accident.

The drugs. PHONE RINGING

Camilla, hi. I'm the new
doctor that took over from Rob.

How do you pay Rob?

I pay the pharmacy,
like I usually do.

This is Jubair Singh.
Nice to meet you.

He's the owner of the
Wellspring Pharmacy chain.

Instead of complaining, you
should focus on your work,

and you wouldn't make
so many mistakes.

I may have mentioned a
dispensing error that you made.

What? Take a look at that.

Lucinda told me to
get 40 milligrams.

I even questioned
the dose at the time.

Abi? What you doing? Abi?

Go on, move!

Please help! I think she
got hold of some diazepam.

Luc, it's Tom. You have
to come to the hospital.

We're in A&E. It's
Abi. She's really sick.

Right, I'll just be down
the end of the corridor,

so if you need anything
just give me a shout, OK?

Thanks.

Wait, wait, wait. Tom.
I'll be back in a bit.

Just wait one second.

I was just coming to see
you. How's she doing?

Yeah, she's doing really well.

They're just waiting for
her bloods to come back.

And once they're clear,
we can take her home.

Yeah, well, before you do that,

we need to discuss this
social services referral.

What? Can I see it?
Beth, let me see it.

Beth, you can't send this.
You said it was an accident.

Well, it was an accident, but social
services won't see it that way.

They'll just take Abi and...
What if the MIU find out about...

God, Jesus, please.
Look, look, look, look.

I asked Lucinda to throw
out my tablets out ages ago.

Please don't punish
Abi for my mistake.

Please, Beth.

OK.

Sometimes, referrals get
lost, so I'll sort it out.

SHE EXHALES Thank you.

Thank you.

I need to get some air.

You need to sort yourself out.
What are you talking about?

No, if I catch you stealing any
more meds from my store in A&E,

I'll report you
to the MIU myself.

Do you understand me, Lucinda?

Do you understand me?

I'm sorry, I have to...

I have to check on my kid.

DOOR UNLOCKING

SHE EXHALES

Where were you yesterday?

I told you, I went for a walk.

Why was your phone switched off?

Jesus, Tom, if I knew
what was going on,

I wouldn't have turned it off.

That doesn't explain
why it was switched off.

Are you still using diazepam?

No.

Where did Abi get those
tablets from, then?

We were playing
upstairs earlier.

She must've found an old
strip of mine, I don't know.

Look, I really wanna help, Luc,

but you're gonna have to
start telling me the truth.

Tom, I stopped taking diazepam
when I went back to work.

OK? I told you that.

I told you, you shouldn't
have gone back to work.

I said you weren't ready, didn't
I? What were we meant to do, Tom?

Because you barely have a job,

and I have to pay for
things around here, don't I?

You need help.

Come here, I'm sorry.
OK? I didn't mean that.

What are you doing?
We're leaving.

What? Why?

Why? Because you
lied about the drugs.

I didn't, Tom. I didn't. Oh,
just stop it. Stop it, Lucinda.

Right, you put our
daughter's life in danger.

You've been acting
off for weeks.

I don't know, maybe
it's the investigation,

maybe it's the drugs,
maybe it's just you.

I don't know, but whatever it
is, you need to sort it out.

Tom, please listen to
me. I do not take drugs.

OK? I swear on Abi's
life. On Abi's life?

You swear on Abi's
life? Seriously?

That is low, especially
after yesterday.

I'm taking Abi to my parents' house
until you sort out your priorities.

Right, the first item on the
agenda of this month's meeting

is the inquest into
Edith Owusu's death

and the prevention of future deaths
report, summarised in appendix A.

As you can imagine,

the report risks serious damage
to the Trust's reputation.

It says here that if we don't
provide a satisfactory response

to the coroner's report,

the Trust is at risk
of losing its trainees.

Is that correct? Yes.
And we can't afford that.

The hospital's finances
are precarious,

and we receive a substantial
amount of funding

from the deanery
to train doctors.

As I'm in charge of
medical education,

I will liaise with
Leo Harris about that.

Great. This is a priority, keep
us updated on the progress.

Erm, right, the next issue I'd like
to raise is Dr Lucinda Edwards.

It's come to my attention

that her three-year-old daughter
was admitted into A&E yesterday

having taken diazepam.

If social services get
involved further down the line

and it comes to light that she's
also being investigated by the MIU,

it will not look
good for the Trust.

So, what are you
suggesting we do?

Well, we can get ahead
of any negative press

if we terminate
her contract now.

If she remains in post and
the MIU strike her off,

it's not gonna look good.

Lucinda is still
technically a trainee...

..and as a teaching hospital,
we're responsible for her welfare.

We can't just cut people
loose when it suits us.

I have to agree with Corinne.

I think the Trust would look
incredibly... unsupportive

if it sacked Dr Edwards

before any investigations
were completed, Mike.

Lucinda is not a trainee in
difficulty, she's a liability.

Let's take a vote.

All those in favour of Dr Edwards
remaining in post, raise your hand.

Right, come on.
Come on now. OK.

Gonna have a nice time at
Granny and Grandy's house, yeah?

Yeah. Mummy's gonna
give you a call later.

I could...

Tom, I could drop over some dinner
for her, some fish and chips.

Would you like some
fish and chips, sweetie?

Yeah. And some ice cream?

Yeah. Ice cream and jelly?

Oh, that'd be
lovely, wouldn't it?

Bye-bye. Bye-bye. Bye.

OK, see you later. Bye-bye.
Bye, sweetie. Bye-bye.

Oh, Tom. Tom.

SOBBING

PHONE BUZZES

Hello? MAN: You
all right there?

Hi. Hi.

I'm Dr Edwards. I'm here
to amend a prescription.

Oh, right, it's just down
there and then up the stairs.

All right? Thanks.

KNOCKING ON DOOR

Come in.

Ah. Jubair Singh.

Yeah, I know who you
are, we met before.

Yeah, we met at the
Patient Care Awards. Yeah.

Please, take a seat, Lucinda.

I understand you came into
one of my pharmacies yesterday

and accused my dispenser
of taking an extra payment

for a prescription you wrote.

What was that about?

Is Camilla Woodham
a patient of yours?

No. You know she isn't.

Why did you write her
out a prescription, then?

Are you being serious right now?

She is an addict

that you're illegally selling
prescriptions drugs to.

OK? And I know she's
not the only one.

I'd be careful what you
accuse me of, Lucinda.

I'm gonna to report
you to the MIU.

If you were gonna do that,
you'd have done it already,

but you haven't, have you?

I've been to a meeting of the
Hospital Trust Board this morning

where your future was discussed.

Your daughter's overdose is
gonna look a whole lot worse

if they find out you've been hiding
a diazepam addiction, isn't it?

You keep quiet, and
I can keep quiet.

We don't need to cause
each other any trouble.

Do we?

No.

OK.

Thanks for coming in.

Oh, and if you haven't already,

make sure you throw
Rob's phone away.

Just incriminates
you more than me.

Hello, hello. Ooh. Thanks.

Here you are. Lovely.

That's not oat milk, is
it? No, it's normal milk.

SHE GROANS Sorry, we ran out.

I can go get some.

No, it's all right.
We better crack on.

You sure? So...

We've got Lucinda potentially
prescribing Edith Owusu fentanyl

then trying to make it
look like a suicide attempt

to direct attention
away from the drugs.

That's enough to get
Lucinda struck off.

Well, it's worse than that.

I mean, if she prescribed
the drugs that killed Edith,

her parents could easily bring
a criminal case against her.

I just don't understand why

we didn't find any
drugs in the flat...

..but Edith kept this
prescription, for some reason.

What are you getting at? I don't
know. It's just convenient.

People like Lucinda, they
think they're invincible,

but sooner or
later, they slip up.

And that's what this is.

Right. What you doing today?

I am going to the RH to get samples
of Lucinda's past prescriptions

for handwriting analysis.

Excellent. Do you want me to
talk to Ramya while I'm there?

Oh, yeah. Find out if she's
been keeping an eye on our girl.

Yeah. Great.

PHONE BUZZES

DOOR OPENS

How was your night?

Yeah, fine, thanks.

How's Abi doing?

Good.

Oh, Lucinda. Back
so soon. Yeah.

How's Abi?

She is great. Thank you.

She's with her
daddy, so... Good.

Can I ask you, how's
everything in ITU?

Not too bad. Same
ITU, different day.

Oh, your friend Rob, yes, he's
showing signs of improvement.

Great. He's having a
repeat CT scan now.

Is he talking yet? Hmm.

He's alert, not talking,
but it's definite progress.

Great. Actually, do
you have five minutes?

Erm... Five minutes.

I'll be quick. There's someone
I'd really like you to see.

Come. Mm-hm.

It's me again.

This is Dr Edwards.

Lucinda Edwards? Yeah.

Look, I will leave you two, OK?

She's one of our best,
so play fair. Thank you.

It's OK if I sit down? Sure.

So, you're the one
who saved my life?

No, no, it was...

It was my team, did.

I heard it was mainly you.

The amount of trouble
you caused. Did I?

Well, you look a lot better
than the last time I saw you.

Yeah, I feel better. Yeah.

You looking forward
to going home?

I feel safer here, to be honest.

Can you do me a favour?
Can you give me your phone?

Can you promise me that you won't
end up in A&E any time soon?

And contact me if you need
me. Here, that's my number.

You chirpsing me?

You just stay out of
trouble, Yussef. Please.

I don't mind. Don't
go. Where you going?

I'm going to work.

KNOCKING ON DOOR Yup.

Hi. Sorry, just one sec.

Yup? I sent off the
handwriting samples.

Great.

Something else?

Tom, it's me again.

Stop ignore my phone calls,
and I need to see Abi.

So just call me back, please.

SIGHS

PHONE BUZZES

Ready? Yup.

Three days ago, Sir Anthony
Owusu gave us permission

to visit Edith Owusu's flat.

While we were there,
we found this.

What is that?

We were hoping
you could tell us.

It's a prescription for
fentanyl. Written by you.

Were you prescribing
Edith Owusu fentanyl?

No.

At the inquest, it was assumed

Edith was getting her
fentanyl on the streets.

This would suggest otherwise.

No, I didn't... I
didn't write this.

We're having the handwriting
independently verified.

Someone must've planted
that there to frame me.

And who would that be?

Is it the same person who called
you before Edith came into A&E?

Yes.

It was another doctor, a
GP called Rob Thornbury.

Rob Thornbury. OK.
Who's Rob Thornbury?

Rob was my supervisor
at medical school.

We... became good friends.

He told me Edith was an addiction
patient that he was looking after.

One day, he called
me, and he told me

that Edith had
accidentally overdosed

on a drug that he
had prescribed.

He knew I was working in A&E, so
he asked me to look after her...

..and to code the
overdose as deliberate

so that nobody would
look... at his prescribing.

Why didn't you tell
us this before?

Because he told me not to.

He thought your investigation
was gonna blow over

and that nobody needed
to know the rest.

But you falsified Edith's notes.

Coding an accidental
overdose as deliberate

didn't seem that big of a deal.

I didn't believe that Rob
deserved to be investigated

because of one
prescribing error.

I thought he was a good doctor.

OK, but it wasn't just one
prescribing error, was it?

Cos he's called you before.

Do the names Alexander Taylor

and Camilla Woodham
mean anything to you?

No. No?

Kathy, can you please show
her the A&E case notes?

Yep. Here you are.

Do you recognise these notes?

Like, yeah, I wrote them. But
I see hundreds of patients.

I don't remember every
single one of their names.

Both of these patients presented
with "deliberate" opioid overdoses

shortly after you received a
call from this Rob Thornbury.

So, were they
actually deliberate...

..or were they
accidents, like Edith's?

They were accidents.

Rob called me, that's how
I knew they were coming in.

Did it not seem unusual to you

that so many of Dr
Thornbury's patients

were accidentally overdosing on
drugs that he was prescribing?

Honestly, no. Prescribing for
addicts is hard to do safely.

And I didn't think it was fair

that Rob's prescribing
could be criticised

because they could've overdosed
for any number of reasons.

I only realised at Edith's
inquest that Rob wasn't her GP

and that he had prescribed her
fentanyl instead of methadone.

OK, well, where can we
find this Dr Rob Thornbury?

In ITU at the RH.

He works in IT. You
just said he was a GP.

He is. He's...

He was in an accident
a few weeks ago.

How convenient that the one person
who can corroborate your story

just happens to be in
a critical condition.

Believe me, I am telling the
truth. None of this is my fault.

This is starting to sound
like a pack of lies, Lucinda.

No, wait. You need to speak
to Rob's wife, Eva Thornbury.

OK? She's a part of this.

And she was Edith's doctor
at the Guelder Clinic.

Dr Eva... Do you
mean Dr Eva Tait?

Yes! Yeah, she must practise
under her maiden name, Tait.

She knew exactly
what Rob was doing.

She was referring her patients
from the Guelder Clinic to Rob.

Did Eva Tait ask you to prescribe
opioids for Edith Owusu?

I barely know Eva. I met
her after Edith had died.

Lucinda, have you ever illegally
prescribed opioid medication

for Alexander Taylor? No.

Have you ever illegally
prescribed opioid medication

for Camilla Woodham? No.

Have you ever met Alexander Taylor,
Camilla Woodham or Edith Owusu

anywhere other than the
RH's A&E department?

No. This is serious, Lucinda.

We're not just talking about
the end of your career here.

If you prescribed Edith
the drugs that killed her,

you could end up facing criminal
charges of manslaughter.

I didn't. I was trying
to save her life!

No, you've got this all wrong.
It was Eva and Rob, not me.

We've also received information
from a reliable source...

..suggesting that you've
been abusing diazepam

and stealing it from A&E.

What? Who told you that?

Our source wishes
to remain anonymous.

However, we would like you to
undergo formal drug testing

at an independent centre.

No. No, you say you have a
reliable source - who is it?

Cos I am a victim in all this.

And it doesn't matter what I do,

you keep coming after
me, and I am sick of it.

You are far from the victim.

We believe you prescribed
drugs illegally

for someone who was
not your patient.

Those drugs killed her.

You've admitted to
falsifying medical records

to cover this
criminal behaviour.

Concerns have been raised about
you stealing diazepam from A&E

to feed your alleged addiction,

and we know diazepam
found its way

into the hands of your
three-year-old daughter at home,

which nearly killed her.

Lucinda.

Where did you get that diazepam?

My husband told A&E

that they were from a prescription
from an old shoulder injury.

Why can't you believe that?

Will you agree to
undergo drug testing?

I strongly recommend
you comply, Lucinda.

Fine.

I have to get back
to work. Are we done?

No, we're not. Let's
just... take a seat.

Oh, for God's sake, what now?

The story you've told
today doesn't make sense.

You've blamed everything on
Rob Thornbury and Eva Tait,

but, Lucinda, you are to blame

for the situation
you find yourself in.

I am no longer confident

that you're fit to
practise medicine safely.

Therefore, we are suspending
you with immediate effect

while we continue
our investigation.

No. No, no, no. You can't do
that. You can't suspend me.

Yes, we can.

We'll notify HR,

and your training programme
director of your suspension.

You must not enter any
clinical area of the hospital,

and you should return your ID
and access cards immediately.

No, no, George, come
on, talk to her, please.

I did not do this.

This is not something I
would do. You know me.

George, you know me. I
would not do this. Tell her.

Unless you have
anything useful to add,

we can end this interview now.

George? Let's go.

No. George. George,
look at me, come on.

You'll receive a
letter with the date

of your tribunal
hearing in due course.

Thank you for
coming in. Goodbye.

Thank you. Lucinda. Thank you.

VOICE DISTORTING: This
is much more serious now.

We should think about your
defence for the tribunal,

find supporting witnesses

and gather evidence
of your good practice.

Do you understand?

Lucinda?

GEORGE EXHALES

Do you believe her? No.

I don't know.

er story's all over the place,
and she's the only doctor

we absolutely know treated
all of these patients.

She's involved,
whatever this is.

Yes, but I think it could be
more complicated than that.

If there is a
personal connection

between Lucinda and
this Rob Thornbury,

we can't ignore it.

Come on. Rob's
such a good friend,

Lucinda's willing to risk
her entire career for him?

I know not all of
it makes sense,

but there was something off
about the Guelder Clinic.

We should speak to
Eva Tait. At least.

And we will. OK.

But, if Lucinda's an addict,
and it's looking likely,

what she says won't be reliable.

You're the one who brought
this to me, George, remember?

Yeah.

Kathy, can you check with
the RH's chief pharmacist

whether they're missing
any prescriptions?

Sure. Did you want me to set up
the meeting with Dr Tait as well?

Yeah. But be sensitive.

Find out what Dr Thornbury's
condition is first,

and let's offer to meet her
at home rather than in here.

OK. Thanks, Kathy.

TOM: I'll be back in a second.

You weren't returning
any of my calls, so...

Can I come in?

I'm really struggling, Tom.

Yeah, I don't think I should
be on my own right now.

I've got to prioritise Abi.

Can you show me all of
the toys that Nan got ya?

Can we play with
some of the toys?

Let's see. What do we have here?

What's his name? Lamb.

He's a lovely lamb, isn't he?

Did Daddy get you that? Yeah.

You know they suspended me.

Didn't they?

But Daddy doesn't
look very surprised.

I spoke to Beth Relph earlier.

She told me.

You spoke to Beth?

We discussed Abi and the
social services referral.

And, erm...

I told her to go ahead with it.

What the fuck, Tom? I can't
cover for you any more.

It's the right thing
to do. You need help.

How is reporting me to social
services gonna help me?

Not in front of Abi.
You're scaring me!

Yeah, well, you're scaring her.
You're meant to be on my side.

OK. So, what happens now?

Well, they want to do...

a social services assessment

with Abi and us here next week.

And then if they're happy with
the current arrangement, then...

..I don't know, I guess we'll
see what happens from there.

Look, I've gotta get Abi's tea.

I can stay and help. No.

Not when you're like this,
not when you're upset.

Give Mummy a kiss goodbye.

I love you, Mummy.

You be good for Daddy.

I miss you, Mummy.
I love you so much.

You've done some really
good work here, Oscar.

It's very thorough. Thank you.

I know that junior doctors
grumble about having to do audits.

God knows I did enough myself,

but it's important work
nevertheless, so well done.

Yeah, well, you know, I was
shocked at just the amount of stuff

that the hospital
was throwing away.

That's not really my area.

Dr Willett oversees all the
hospital's drug purchases,

but I do know that most of our
waste drugs go to a charity.

And what is it that they do?

Oh, they test the drugs, and then
those ones that are still viable

get sent oversees to
developing nations,

so it's not technically
waste, as such.

I didn't realise.

So, that kinda makes my
audit a little bit...

Oh, no, not at all, no. No.
Look, I'll talk to Mike about it.

I'm sure there's some use
we have for this data.

Might even get a
publication out of it.

That would be amazing.
Thank you, Dr Harris.

Terrific. Well done.
Thank you. Thank you.

Wait, this definitely isn't being
paid for by an NHS salary, right?

No.

Hi. I'm Dr Norma Callahan.

This is my colleague,
Dr George Adjei.

Hi.

Oh, sorry, from the
Medical Investigation Unit.

You spoke with our
colleague Kathy yesterday.

Oh, God, yes.

Of course. I'm so
sorry. I forgot.

We can come back another
time if you'd prefer.

No, you're here, it's
fine. Please, come in.

During our investigation
into Dr Edwards...

..some alarming
claims have been made

regarding your husband's
medical practice.

We wondered if you
could shed any light

on the nature of
their relationship.

The nature of
their relationship?

Well, she was his
student when he taught,

before he become a GP.

What's she been
saying about him?

Well, at this stage we can't
go into any detail, but...

..are you aware of your
husband ever prescribing

for any of your patients?

No. Why would he do that?

Do you know how he
could've accessed

details of patients
from the Guelder Clinic

who were struggling
to remain abstinent?

Is that what she
says he's been doing?

Did she also tell you she
used to date my husband?

No. No, we weren't
aware of that.

Sorry, how long ago was this?

It was years ago, right
before Rob met me.

Lucinda was devastated
when he broke up with her.

And soon after, we
met and got married,

but she never got over it.

And she has been obsessed
with him ever since.

Honestly, I wouldn't
trust a word she says.

Right. So, this
relationship. Mmm?

How long was it?

I don't know.

If you could just give
us the exact dates,

that'd be really helpful.

SHE SCOFFS

Anything. God, I don't know.

A few months maybe?
A few months. OK.

I'm sorry, I can't believe
you're making me go over this.

Rob is lying in
intensive care right now.

Is this how you conduct
all your investigations?

No, I'm just asking
questions. Well...

Look, sorry, this is obviously a
very, very difficult time for you.

Thank you. So let's leave
it at that for today.

Thank you. Let me
give you my card.

If you think of
anything useful at all,

just please, don't
hesitate to contact us.

Yes. OK, I will.

Thanks for your time.

I'll show you out.

AMBULANCE BLARING

Shh, shh, shh.

I'm not gonna hurt you.

I need you to stay alive, OK?

Cos I need you to tell the MIU

that you planted that prescription
with my name on it in Edith's flat.

I know you've been
working for Jubair,

prescribing for drug addicts.

I need you to help me out
here. Please, just help me.

Here, here. Look, listen.

Jub... Jubair.

Jubair. I can't.

Rob, I'm gonna lose my job,
OK? My family has left me.

You have completely
fucked me over.

You have to tell the MIU
what really happened. Please.

MONITOR BEEPING RAPIDLY

ALARM BLARING

SIREN BLARING

PHONE BLEEPS

ID and swipe card?

Thanks. Bleep?

Shit. No, I left it in
the doctors' office.

I'll just go and get it.

You'll need this visitors' pass.

Just give it to me
when you come back.

Hey, how's it going? Hiya.

If you just input it,

then if you do add them,
then it'll come up.

All right. Morning, you two.

So, we got a new locum registrar
joining the team today,

Dr Sandeep Khan.

He's very experienced,

but I'd like you to keep an eye
on him, make him feel at home, OK?

What about Lucinda?

She's been suspended.

Do you know why?

All I know is that
there's been a development

in the MIU investigation.

Yes, and we shouldn't discuss
this with anyone outside...

Don't mind me.

Came to pick up some things.

My bleep.

Lucinda, we've just
heard. I'm so sorry.

Was it you?

Was what me?

Shopping me to social
services wasn't enough, so.

That was Tom's decision,
not mine. Like fuck it was.

He called me.

He's worried about you.

As we all are, Lucinda.

Oh, fuck, it was
you. No, no, no.

It was you. I don't
know what you mean.

You told them that bullshit
lie about me stealing diazepam.

No, no. I didn't. Just
calm down, Lucinda.

This is really unprofessional.
Really unprofessional, I'm so sorry.

I will not calm down.

What the fuck is
your problem, Ramya?

You are my problem!

You're always blaming me,
but if you've been suspended,

it's for something that you've
done, not something that I've said.

So you did say something. I
haven't done anything wrong.

What's your problem with me?
Why do you hate me so much?

It was me.

Yeah, I told the MIU about
the diazepam, it wasn't Ramya.

What?

Yeah, I've been...

auditing waste
drugs on A&E, and...

..I noticed a discrepancy

with the diazepam
that you prescribed,

and then your daughter
came in, and...

Sorry, I couldn't stand
by and say nothing.

Honestly, I thought that they
were gonna offer you help.

I didn't think they
would suspend you.

Wow.

Well, one of us
should go after her.

Let her cool down, and I'll
catch up with her in a minute.

Well, I'm glad she's
been suspended.

I'm tired of being blamed
for everything all the time.

Don't worry, Oscar. You
did the right thing.

You think so? Yeah.

She'll realise that
once she's calmed down.

What the hell do you
think you're doing?

I wanna work for
you, in Rob's place.

Why do you think I
would let you do that?

Rob had a lot of clients,

and I'm assuming that you
don't wanna lose their trade.

You may think you
know all my secrets,

but I also know all yours.

So if you wanna keep me quiet,
I want something in return.

Go on.

Diazepam. As much
and often as I want.

OK.

Let's put you on
a month's trial.

But if I get any trouble
from you... You won't.

OK.

So, tell me how it works.

We'll get you a phone.

OK. So, patients
contact me that way?

Yep. Then you write
them out a prescription.

Then they'll take it to one
of my pharmacies to fill in.

OK. And how do I get paid?

Cash. End of the month.

We'll give you a reduced
rate till you prove yourself.

MONITOR BEEPING RAPIDLY

SHOUTING, ALARM BLARING

Subtitles by
accessibility@itv.com