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[Upbeat rock music]
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Undercover Boss 3x10 - Budget Blinds
Original air date April 13, 2012
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Male announcer:
This week on Undercover Boss,
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the CEO of Budget Blinds,
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the largest window coverings
franchise in America,
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poses as an out-of-work artist
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looking to start a new career.
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- Hi, Dennis, I'm Tom.
- How you doing, Tom?
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- Good. How are you?
- All right.
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Announcer: He'll trade in his laid-back
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Southern California lifestyle
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for a mohawk and a pair of combat boots.
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And while working undercover...
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So where are you from?
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A little town known for its nude beach.
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[Laughs] Really?
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Announcer: He'll receive some
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special attention from an admirer.
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I think I'm gonna invite Tom
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to my hot tub tonight after work.
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[Crowing] Ooh! Ooh!
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Announcer: But how will he react
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when he finds out not all
of his employees are fans?
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Someone sitting in an office in California
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can't tell me what Chicago's up to.
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Chad, who's the CEO of the company...
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Chad is more set in his ways.
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He's all Hollywood,
and we kind of make fun of that.
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Oh, I bet.
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Announcer: Find out next
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on Undercover Boss.
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Sync and corrected by atrn97g
www.MY-SUBS.com
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Announcer: With an annual revenue
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of $240 million,
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Budget Blinds is the largest
window coverings franchise
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in the United States.
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Headquartered
in Orange County, California,
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with more than 800
franchise locations nationwide
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this window treatment empire
is led by one man.
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I'm Chad Hallock,
and I'm the CEO and co-founder
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of Budget Blinds.
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Blinds, shades, shutters, draperies...
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we carry just about anything
that is gonna go
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on or near a window.
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We're the "it"
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in window covering franchise businesses.
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I was born in Anaheim, California.
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My twin brother and I came first,
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and then my younger brother came second,
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seven years later,
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and at a very young age,
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my brothers and I had to work.
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We had to try to support the family.
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Our father had left us,
and our mother was left
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doing three jobs.
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That left us kind of the three boys
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living with their mom
and just doing anything we could
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to help keep a roof over our heads.
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So back then... I'm gonna say
16, 17 years old...
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there was a lot of anger
and resentment probably.
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But then it really was
my mother's husband, Alan...
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and he looked at me and said
something so minimal
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that made such a difference,
a switch in my mind,
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and that was, "Chad, what makes
you think your parents"
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"owe you anything?"
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"If you want something in life,
go get it yourself."
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That was the moment I said,
"you know what?"
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"Alan is right."
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"What is stopping me from being"
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"as successful as I want to be, really?"
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And from that point on,
I was going to be successful.
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One way or the other,
I was gonna get there.
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Without a college degree
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and really nothing else to fall back on,
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I've been in the blind business
now since the age of 19.
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A buddy of mine and I started
this other company,
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and we grew it to where it was gonna be
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a very large window covering franchise.
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So to make a long story short,
I was kicked to the curb,
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and I lost everything.
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I had to literally start from scratch,
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so I called my friends
and my family members
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and said, "let's do
our own business together."
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And with $5,000 each,
Budget Blinds was born.
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And then, lucky for us,
by our third and fourth month,
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we were doing
over $100,000 a month in sales.
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We've grown into the largest
window covering franchise
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on the planet.
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[Overlapping chatter]
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Mm, cheese too.
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Aah!
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As you know, we're getting
ready to go undercover.
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Yeah, yeah.
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- You nervous?
- Yeah.
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I'm not really that nervous,
just anxious a little bit.
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I want to see what it's all about.
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The executives at Budget Blinds
are made up by myself,
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Todd, David, Tony,
and my twin brother, Brent.
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Chad is the CEO,
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and he's very focused on a vision,
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um, on marketing,
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all the key elements that have
really helped Budget Blinds
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become very successful.
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Do you actually know how to use a drill?
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Yeah, I'm gonna do some installations.
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You going right hand
or left hand on the drill?
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[Chuckles] Right hand, I'm pretty sure.
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The five of us are extremely close.
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You know which one makes it go forward?
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Yeah, it does have an "F" on it, I think.
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I can do the "F".
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We work together almost every day.
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We go to lunch together almost every day.
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He's used to the one that goes like this.
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[Laughing] Yeah.
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I think we each fill a perfect void
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within our company that makes it a whole.
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The Budget Blinds franchise
network really consists
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of two things.
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It consists of the franchisor
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and the franchisees.
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Corporate's the franchisor.
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We do the training. We do the support.
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Franchisees are the feet on the street.
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They're the ones that are out
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selling blinds and installing blinds.
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So you get to run your show.
You get to have your dream.
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You get to run things
the way you want to do it.
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But you get to kind of cater to a system
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that's been proven.
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I think the franchisees
absolutely have a ton of respect
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for not just myself,
but the four other partners.
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As a matter of fact, we have
videos of franchisees in tears,
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saying they do better than they
ever even dreamt possible.
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That makes being part of Budget Blinds
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the most rewarding thing
I could ever possibly do.
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All right, good luck.
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Thanks.
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I was previously married,
which just didn't pan out.
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Good shot. There's nothing on this planet
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that you can care so much for
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than your own flesh and blood,
your own child.
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What's the course you're having
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the toughest time with right now?
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Geometry's, uh, pretty hard right now.
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That means more studying, right?
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Yeah, unfortunately.
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The one that tries the hardest succeeds.
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Now I'm married again
to a wonderful woman named Jen.
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It's unbelievable.
I have to cut your hair.
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Yeah, yeah.
[Laughs]
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I think Chad is gonna be very surprised
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at what he learns out on the road.
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Are you ready?
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Oh, I don't know if I'm ready,
but let's do it.
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I think it'll be hard for him to hold back
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if he sees someone doing something wrong.
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He hasn't done this in 20 years.
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With me going undercover, I want to see
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if the franchisees
are optimizing their ability
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to make the most successful
business they can make.
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Oh, this is gonna be
quite a different look for you.
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That's for sure.
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[Clippers buzzing]
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I want to see them selling correctly,
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installing correctly...
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I know hair is very important to you.
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[Chuckles] Yeah.
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So that their businesses can grow bigger
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than they've ever thought.
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Bottom line, I want to see
if they are doing
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the business in such a way
that they can shine.
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I don't know if it catches on fire,
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if that's a good thing or not.
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I like it.
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While undercover,
I'll be posing as Tom Robbins,
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an artist who works with iron.
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My employees will be told
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that I'm taking part in a reality show
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called Second Chances...
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Hipster glasses.
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...where a failed businessman gets a chance
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to win financial backing
to start a new company.
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Okay, gang, are you ready for this?
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- Okay.
- Come on out.
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All right. Here we go.
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No way.
[Laughing]
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Oh, my gosh.
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Wow.
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You look like a totally different person.
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- Would you recognize me?
- No.
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I can't tell what it's like from the back.
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It looks really cool, actually.
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Normally, when I do things,
I've got a team.
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Be good, Ian.
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For the first time
since I can't remember when,
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I'm going it alone,
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so that's a little nerve-wracking.
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Today I'm starting out
in Morris, Illinois.
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I looked into this franchisee
before coming today,
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and quite frankly,
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his sales in a single territory
aren't stellar.
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So my hope today is to find a way
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to improve his sales and become
one of the top producers
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in our franchise company.
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- Hi, are you Keith?
- I'm Keith.
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- Nice to meet you.
- Nice to meet you.
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- Nice to meet you.
- Come on in.
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All righty. I'm a franchisee owner.
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We've been in business ten years.
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- Oh, great. Nice to meet you.
- And so, uh,
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we're gonna go to a consultation.
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So that's a sales appointment.
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So let's head to the consultation.
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All right. Let's do it.
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If he is going to pursue a career
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in window coverings,
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he would need to shave
a little more often,
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and his wardrobe would need
to change a little bit.
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00:07:38,889 --> 00:07:40,055
So you've been doing this for ten years?
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00:07:40,057 --> 00:07:41,857
It'll be our ten-year anniversary.
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00:07:41,859 --> 00:07:43,125
Oh, well, congratulations.
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00:07:43,127 --> 00:07:46,328
Ten years ago, my kids were little.
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- So you have kids?
- We have two kids,
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00:07:48,299 --> 00:07:50,032
Cody, who's 15, and Megan, who's 13.
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00:07:50,034 --> 00:07:51,433
Oh, wow.
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00:07:51,435 --> 00:07:53,669
And, uh, that's a huge,
real important thing for me,
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is my kids.
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Yeah, yeah.
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So with my daughter being three,
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uh, it was time to make the nursery
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00:08:01,745 --> 00:08:03,212
into a little girl's room.
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Yeah.
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So a local franchisee, he came out.
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He sold us the blinds.
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My wife started talking
239
00:08:08,953 --> 00:08:11,620
about what an interesting
concept this was,
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00:08:11,622 --> 00:08:13,255
and that's how the whole thing started.
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- Oh, my gosh.
- And next thing I know,
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00:08:15,359 --> 00:08:17,659
we're flying out to corporate
headquarters in California
243
00:08:17,661 --> 00:08:19,561
and doing a little discovery day.
244
00:08:19,563 --> 00:08:21,096
Oh, wow. What was that like?
245
00:08:21,098 --> 00:08:23,265
Chad, who's the CEO of the company,
246
00:08:23,267 --> 00:08:24,833
he kind of took us around,
247
00:08:24,835 --> 00:08:27,803
told us what we were
getting into type thing.
248
00:08:27,805 --> 00:08:29,271
Keith has no idea who I am.
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00:08:29,273 --> 00:08:30,439
I love it.
250
00:08:30,441 --> 00:08:31,840
There's five owners.
251
00:08:31,842 --> 00:08:33,342
- There's five?
- There's five.
252
00:08:33,344 --> 00:08:35,611
And so there's two brothers,
two twin brothers...
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00:08:35,613 --> 00:08:37,913
uh, very different
personalities, by the way.
254
00:08:37,915 --> 00:08:39,414
Oh, yeah? How are they different?
255
00:08:39,416 --> 00:08:41,450
Brent's kind of just
go-with-the-flow type thing,
256
00:08:41,452 --> 00:08:42,651
more... more laid back.
257
00:08:42,653 --> 00:08:45,154
Chad is, I think, more serious.
258
00:08:45,156 --> 00:08:46,455
Yeah?
259
00:08:46,457 --> 00:08:48,724
Um, more set in his ways.
260
00:08:48,726 --> 00:08:51,326
Um, he's all Hollywood,
and we kind of make fun of that.
261
00:08:51,328 --> 00:08:53,495
You know, us here
in the midwest, we're just...
262
00:08:53,497 --> 00:08:54,763
we're just more laid back.
263
00:08:54,765 --> 00:08:57,132
Oh, I bet.
264
00:08:57,134 --> 00:08:59,968
I might be passionate
and intense about the business,
265
00:08:59,970 --> 00:09:02,171
and that's why I'm so, as he would say,
266
00:09:02,173 --> 00:09:03,472
serious about what I do.
267
00:09:03,474 --> 00:09:05,107
[Doorbell rings]
268
00:09:05,109 --> 00:09:06,942
- Hello.
- Keith from Budget Blinds.
269
00:09:06,944 --> 00:09:08,010
- Hi, Keith.
- Nice to meet you.
270
00:09:08,012 --> 00:09:10,145
- This is Tom.
- I'm Tom. Hi.
271
00:09:10,147 --> 00:09:11,947
So we're gonna be looking
at some window coverings.
272
00:09:11,949 --> 00:09:13,315
Yeah, this room and in here, yeah.
273
00:09:13,317 --> 00:09:17,019
Okay. And so what I got
is a little catalogue here.
274
00:09:17,021 --> 00:09:19,454
And it's just a lot
of different pictures in there
275
00:09:19,456 --> 00:09:20,989
of all kinds of different treatments.
276
00:09:20,991 --> 00:09:23,425
Did you guys have a product in mind
277
00:09:23,427 --> 00:09:24,793
that you were thinking about doing?
278
00:09:24,795 --> 00:09:26,929
Not necessarily a product in mind,
279
00:09:26,931 --> 00:09:28,330
but, um...
280
00:09:28,332 --> 00:09:30,432
you want to be able to control light?
281
00:09:30,434 --> 00:09:32,067
Yeah...
282
00:09:32,069 --> 00:09:34,836
Do you wish it was lighter, darker?
283
00:09:34,838 --> 00:09:37,005
Is it hot? Is it cold?
284
00:09:37,007 --> 00:09:39,441
- Not really. Uh...
- Yeah...
285
00:09:39,443 --> 00:09:41,777
I think Keith is really good
at asking questions.
286
00:09:41,779 --> 00:09:43,312
Would you see yourself as being
287
00:09:43,314 --> 00:09:44,580
a little more casual,
288
00:09:44,582 --> 00:09:46,848
or you want this room to be
a little more formal?
289
00:09:46,850 --> 00:09:48,584
But there's sometimes too many questions.
290
00:09:48,586 --> 00:09:50,652
Are you leaning more
towards a white, off-white,
291
00:09:50,654 --> 00:09:51,853
or more of a stained?
292
00:09:51,855 --> 00:09:53,222
And too many choices.
293
00:09:53,224 --> 00:09:54,990
There's a huge variety of colors.
294
00:09:54,992 --> 00:09:56,358
Hmm.
295
00:09:56,360 --> 00:09:58,293
Sometimes less is more in sales.
296
00:09:58,295 --> 00:10:00,362
But the real problem I see here
297
00:10:00,364 --> 00:10:03,165
is Keith is just not taking
control of the situation
298
00:10:03,167 --> 00:10:04,166
and directing these folks.
299
00:10:04,168 --> 00:10:06,435
As you see things you like,
300
00:10:06,437 --> 00:10:09,171
we'll talk about them,
and I'll tell you what they do.
301
00:10:09,173 --> 00:10:10,806
This is new to them, but he's
been doing it for ten years.
302
00:10:10,808 --> 00:10:12,874
He should be able to say,
boom, "we should do this."
303
00:10:12,876 --> 00:10:14,476
"This is what I think looks great."
304
00:10:14,478 --> 00:10:15,377
But he hasn't done that.
305
00:10:15,379 --> 00:10:18,380
Hmm. [Chuckles awkwardly]
306
00:10:18,382 --> 00:10:20,449
Don't be afraid to say no,
because there's a lot
307
00:10:20,451 --> 00:10:21,817
- in that catalogue.
- Yeah.
308
00:10:21,819 --> 00:10:23,485
- We're gonna be here awhile.
- Right.
309
00:10:23,487 --> 00:10:24,987
So go right ahead and tell me no on stuff.
310
00:10:24,989 --> 00:10:26,588
I don't know.
311
00:10:26,590 --> 00:10:29,291
I think I need someone
to tell me what to do.
312
00:10:29,293 --> 00:10:31,593
[Light samba music]
313
00:10:31,595 --> 00:10:34,062
So if we go a little bit darker here,
314
00:10:34,064 --> 00:10:35,998
and if we're thinking
white shutters over there,
315
00:10:36,000 --> 00:10:37,132
[voice fading out]
we're actually gonna get...
316
00:10:37,134 --> 00:10:38,634
[Fading in] What I would do is,
317
00:10:38,636 --> 00:10:40,035
when you guys wanna do that,
I would actually
318
00:10:40,037 --> 00:10:41,203
bring back our drapers...
319
00:10:41,205 --> 00:10:42,604
'Cause this will be a little bit bold.
320
00:10:42,606 --> 00:10:43,972
I mean, it is gonna make
a statement. It's gonna...
321
00:10:43,974 --> 00:10:45,641
Nice thing about paint,
322
00:10:45,643 --> 00:10:47,376
there are so many colors out there.
323
00:10:47,378 --> 00:10:48,810
Just keep going through there.
324
00:10:48,812 --> 00:10:49,878
Okay.
325
00:10:49,880 --> 00:10:51,313
See where we get.
326
00:10:51,315 --> 00:10:53,849
I don't know. Do you have a idea?
327
00:10:53,851 --> 00:10:55,250
No, I don't.
328
00:10:55,252 --> 00:10:56,618
Tom just kinda sat there, 'cause I'm sure
329
00:10:56,620 --> 00:10:58,453
he's never done anything like that before.
330
00:10:58,455 --> 00:11:00,322
We're gonna bring up a new book,
and we're gonna go through
331
00:11:00,324 --> 00:11:01,456
some new choices.
332
00:11:01,458 --> 00:11:03,625
This is taking way too long.
333
00:11:03,627 --> 00:11:05,961
Two rooms shouldn't take you
longer than an hour.
334
00:11:05,963 --> 00:11:07,062
At max.
335
00:11:07,064 --> 00:11:08,263
And that's driving me nuts.
336
00:11:08,265 --> 00:11:09,798
How about that one?
337
00:11:09,800 --> 00:11:13,535
I can clearly see why
Keith's sales aren't stellar.
338
00:11:13,537 --> 00:11:14,870
Are we thinking this is the winner, then,
339
00:11:14,872 --> 00:11:17,973
for in here?
340
00:11:17,975 --> 00:11:19,741
- I think so.
- Okay.
341
00:11:19,743 --> 00:11:22,344
So when you're ready to order, uh,
342
00:11:22,346 --> 00:11:24,379
we'll order the shades
from the manufacturer.
343
00:11:24,381 --> 00:11:25,714
Uh, originally we were talking
about those windows.
344
00:11:25,716 --> 00:11:27,482
Did I miss something?
345
00:11:27,484 --> 00:11:28,617
We were, uh, we were a little
crunched on time.
346
00:11:28,619 --> 00:11:29,718
- Oh, got it.
- So, you know,
347
00:11:29,720 --> 00:11:31,720
instead of rushing into something,
348
00:11:31,722 --> 00:11:33,121
we want to make sure
that it's absolutely perfect
349
00:11:33,123 --> 00:11:34,623
- and it looks great.
- Yeah.
350
00:11:34,625 --> 00:11:36,558
So we get to do this all over again.
351
00:11:36,560 --> 00:11:38,093
- Yeah.
- Which is a good thing.
352
00:11:38,095 --> 00:11:40,228
Today's consultation appointment
353
00:11:40,230 --> 00:11:42,097
really opened my eyes to the fact
354
00:11:42,099 --> 00:11:43,732
that these franchisees may need
355
00:11:43,734 --> 00:11:46,201
a lot more design experience.
356
00:11:46,203 --> 00:11:47,636
Keith's owned this business for ten years.
357
00:11:47,638 --> 00:11:49,604
He should know by now
358
00:11:49,606 --> 00:11:51,239
how to walk in and design a room.
359
00:11:51,241 --> 00:11:53,041
We'll pull over right here,
360
00:11:53,043 --> 00:11:55,143
and we can have some coffee.
361
00:11:55,145 --> 00:11:57,512
You were talking just earlier
362
00:11:57,514 --> 00:12:00,415
about your sales and, you know,
how you do that.
363
00:12:00,417 --> 00:12:03,085
I really want to kind of just
guide them along.
364
00:12:03,087 --> 00:12:05,053
Is that how the franchisor taught you
365
00:12:05,055 --> 00:12:06,288
or teaches you how to do it?
366
00:12:06,290 --> 00:12:08,590
Um, I think they're a little bit more, uh,
367
00:12:08,592 --> 00:12:11,760
a little more direct
with their sales approach.
368
00:12:11,762 --> 00:12:13,595
They want you to go in there and do a job
369
00:12:13,597 --> 00:12:14,996
and... and get the sale.
370
00:12:14,998 --> 00:12:16,765
- Yeah.
- And move on to the next one.
371
00:12:16,767 --> 00:12:18,633
For the most part, corporate's great.
372
00:12:18,635 --> 00:12:19,735
Yeah.
373
00:12:19,737 --> 00:12:21,403
But there are some things that they are
374
00:12:21,405 --> 00:12:22,771
very set in their ways about.
375
00:12:22,773 --> 00:12:24,039
Yeah.
376
00:12:24,041 --> 00:12:26,375
Um, I think I feel that they
look at it nationwide.
377
00:12:26,377 --> 00:12:27,476
Mm-hmm.
378
00:12:27,478 --> 00:12:29,378
And so as long as it's working
379
00:12:29,380 --> 00:12:31,012
for the majority,
380
00:12:31,014 --> 00:12:32,514
that's what we're gonna stick with.
381
00:12:32,516 --> 00:12:33,715
Uh-huh.
382
00:12:33,717 --> 00:12:35,484
Instead of being maybe
a little bit more flexible
383
00:12:35,486 --> 00:12:37,986
and saying, "hey, regionally,"
384
00:12:37,988 --> 00:12:39,755
"this might work better in this region."
385
00:12:39,757 --> 00:12:41,723
With my territory being very rural,
386
00:12:41,725 --> 00:12:45,127
I'd like to see more regional advertising.
387
00:12:45,129 --> 00:12:48,697
Like Chicago, we have our own TV station.
388
00:12:48,699 --> 00:12:51,500
I take it very personally
when Keith starts
389
00:12:51,502 --> 00:12:52,734
disagreeing with the way corporate spends
390
00:12:52,736 --> 00:12:53,735
the advertising dollars,
391
00:12:53,737 --> 00:12:55,203
because that's really what I do,
392
00:12:55,205 --> 00:12:56,204
and that's my bailiwick.
393
00:12:56,206 --> 00:12:58,807
So if I could see that commercial,
394
00:12:58,809 --> 00:13:00,008
that'd be great.
395
00:13:00,010 --> 00:13:01,610
If you take what Keith mentioned to heart,
396
00:13:01,612 --> 00:13:04,246
that would mean every 800
of our franchisees
397
00:13:04,248 --> 00:13:05,614
would have their own local market.
398
00:13:05,616 --> 00:13:07,149
Well, then, you wouldn't have any kind
399
00:13:07,151 --> 00:13:08,517
of national advertising fund.
400
00:13:08,519 --> 00:13:10,118
So what's the use?
401
00:13:10,120 --> 00:13:11,787
Don't take any money
and spend it all on yourself
402
00:13:11,789 --> 00:13:13,021
and do it all wrong,
403
00:13:13,023 --> 00:13:15,490
or let me spend it where I know it's best.
404
00:13:15,492 --> 00:13:17,058
Chad, our CEO,
405
00:13:17,060 --> 00:13:19,461
I think his background
I think was marketing,
406
00:13:19,463 --> 00:13:20,729
if I... if I remember right.
407
00:13:20,731 --> 00:13:22,464
- So that's kind of his baby.
- Uh-huh.
408
00:13:22,466 --> 00:13:24,699
If I or someone else has gone
up to him and been like,
409
00:13:24,701 --> 00:13:26,802
"man that thing really doesn't work,"
410
00:13:26,804 --> 00:13:28,036
pretty rigid guy.
411
00:13:28,038 --> 00:13:30,439
Uh, he doesn't take suggestions too well
412
00:13:30,441 --> 00:13:32,774
without getting
overly defensive about them.
413
00:13:32,776 --> 00:13:33,975
I don't think I'm defensive.
414
00:13:33,977 --> 00:13:35,343
I think I actually know
what I'm talking about.
415
00:13:35,345 --> 00:13:38,013
I've got incredible logic
and rationale to support
416
00:13:38,015 --> 00:13:39,114
the decisions we make.
417
00:13:39,116 --> 00:13:40,682
I just hope that they don't forget
418
00:13:40,684 --> 00:13:43,485
the little guy and get to a point
419
00:13:43,487 --> 00:13:45,120
where they won't listen to us anymore.
420
00:13:45,122 --> 00:13:47,189
I don't like excuses.
421
00:13:47,191 --> 00:13:49,090
Keith definitely needs help.
422
00:13:49,092 --> 00:13:50,425
He could do more appointments per day
423
00:13:50,427 --> 00:13:52,561
and subsequently make
more money each and every month.
424
00:13:52,563 --> 00:13:54,362
And I've gotta figure out
a way to make that happen.
425
00:13:54,364 --> 00:13:55,964
- I just noticed the time here.
- Yeah.
426
00:13:55,966 --> 00:13:57,599
It looks like we gotta get
to the next appointment.
427
00:13:57,601 --> 00:13:59,434
- Hang on to your coffee.
- All right.
428
00:13:59,436 --> 00:14:02,471
We're gonna get going.
429
00:14:06,409 --> 00:14:07,642
Announcer: Coming up,
430
00:14:07,644 --> 00:14:09,478
the boss gets another earful.
431
00:14:09,480 --> 00:14:11,346
I think they should do a better job
432
00:14:11,348 --> 00:14:13,281
in terms of local advertising.
433
00:14:13,283 --> 00:14:15,150
Someone sitting in an office in California
434
00:14:15,152 --> 00:14:18,186
can't tell me what Chicago's up to.
435
00:14:18,188 --> 00:14:19,654
Announcer: And later,
436
00:14:19,656 --> 00:14:20,822
romance is in the air.
437
00:14:20,824 --> 00:14:22,057
So do you think he's cute?
438
00:14:22,059 --> 00:14:23,959
I think he's cute.
439
00:14:23,961 --> 00:14:26,394
[Crowing] Ooh! Ooh!
440
00:14:35,485 --> 00:14:38,187
Yesterday, I was in rural Illinois.
441
00:14:38,189 --> 00:14:40,789
Today I'm in the metropolitan
area of Chicago.
442
00:14:40,791 --> 00:14:42,925
This has a completely different vibe,
443
00:14:42,927 --> 00:14:45,561
a completely different look and feel.
444
00:14:45,563 --> 00:14:48,230
I'm not really that familiar
with high-rise type
445
00:14:48,232 --> 00:14:49,598
metropolitan areas,
446
00:14:49,600 --> 00:14:51,266
so I'm hoping to find some insight
447
00:14:51,268 --> 00:14:54,036
that maybe I can pass along
to other metropolitan areas
448
00:14:54,038 --> 00:14:56,038
where we've got franchisees.
449
00:14:56,040 --> 00:14:57,840
Is there a Maris here?
450
00:14:57,842 --> 00:14:59,808
- I'm Maris.
- Hi, Maris. I'm Tom.
451
00:14:59,810 --> 00:15:01,176
I think you're training me today.
452
00:15:01,178 --> 00:15:03,012
- It's nice to meet you.
- Nice to meet you too.
453
00:15:03,014 --> 00:15:04,380
Sorry about the gloves.
It's cold out there.
454
00:15:04,382 --> 00:15:06,749
No, no, please. Absolutely. So, um...
455
00:15:06,751 --> 00:15:08,550
What's your background?
What are you wanting to do?
456
00:15:08,552 --> 00:15:11,320
Well, I actually had an iron art business.
457
00:15:11,322 --> 00:15:12,821
I welded art out of iron.
458
00:15:12,823 --> 00:15:14,723
- Oh.
- And it didn't do so well.
459
00:15:14,725 --> 00:15:16,291
- Okay.
- The economy killed me.
460
00:15:16,293 --> 00:15:19,395
We're gonna do, um,
an installation this morning.
461
00:15:19,397 --> 00:15:21,964
So let's go pull our boxes.
462
00:15:21,966 --> 00:15:22,898
Okay.
463
00:15:22,900 --> 00:15:26,201
One...Two...Three. Grab the ladder.
464
00:15:26,203 --> 00:15:30,439
And we're gonna load it into the car.
465
00:15:30,441 --> 00:15:32,007
Oh, yeah.
466
00:15:32,009 --> 00:15:33,042
This is wonderful.
467
00:15:33,044 --> 00:15:34,777
[Laughing] Yeah.
468
00:15:34,779 --> 00:15:37,579
[Both laughing]
469
00:15:41,584 --> 00:15:42,885
Here we are.
470
00:15:42,887 --> 00:15:45,754
So we are going to unload
everything out of the car.
471
00:15:45,756 --> 00:15:46,855
We'll knock on the door,
472
00:15:46,857 --> 00:15:49,258
introduce ourselves, go inside,
473
00:15:49,260 --> 00:15:51,126
and we take off our shoes.
474
00:15:51,128 --> 00:15:53,696
So if anything, just follow me,
and follow my lead.
475
00:15:53,698 --> 00:15:55,130
- Got it?
- Will do. You got it.
476
00:15:55,132 --> 00:15:56,932
Perfect, let's go.
You can bring that clipboard.
477
00:15:56,934 --> 00:16:00,703
Maris' personality
is just on top of things.
478
00:16:00,705 --> 00:16:03,439
She's gonna get things done today.
479
00:16:03,441 --> 00:16:05,040
Hi.
480
00:16:05,042 --> 00:16:07,376
We are here to do your installation.
481
00:16:07,378 --> 00:16:08,877
I wanted to introduce you to Tom.
482
00:16:08,879 --> 00:16:10,079
He's gonna be working with me today.
483
00:16:10,081 --> 00:16:11,980
Nice to meet you.
484
00:16:11,982 --> 00:16:14,416
All right, so what we'll do is
we'll set everything down here.
485
00:16:14,418 --> 00:16:15,584
Give that to me.
486
00:16:15,586 --> 00:16:17,519
And then we're gonna take off our shoes.
487
00:16:17,521 --> 00:16:19,822
Here. I never lean anything
up against the wall.
488
00:16:19,824 --> 00:16:20,856
Oh, okay.
489
00:16:20,858 --> 00:16:23,092
We are self-contained,
490
00:16:23,094 --> 00:16:24,293
so if you need to do something else,
491
00:16:24,295 --> 00:16:25,294
we'll come find you if we need anything.
492
00:16:25,296 --> 00:16:27,930
- Okay?
- Thank you so much.
493
00:16:27,932 --> 00:16:30,132
So we'll open it up, take the blind out,
494
00:16:30,134 --> 00:16:35,137
take out the bubble wrap.
495
00:16:35,139 --> 00:16:37,172
And then I'll do the first installation.
496
00:16:37,174 --> 00:16:39,208
You'll watch me, and then you
can do the next one.
497
00:16:39,210 --> 00:16:40,542
You got it.
498
00:16:40,544 --> 00:16:42,277
[Dog barking]
499
00:16:42,279 --> 00:16:43,712
We'll do all the brackets first,
500
00:16:43,714 --> 00:16:45,013
and then we'll pop in the shades.
501
00:16:45,015 --> 00:16:46,148
Okay.
502
00:16:46,150 --> 00:16:47,616
So it's gonna be a couple of inches in
503
00:16:47,618 --> 00:16:52,321
from the sides on both places.
504
00:16:52,323 --> 00:16:55,124
Okay.
505
00:16:55,126 --> 00:16:58,894
[Drill whirring]
506
00:16:58,896 --> 00:17:02,664
[Clatter]
507
00:17:02,666 --> 00:17:04,433
Tom, I want all my customers happy,
508
00:17:04,435 --> 00:17:06,902
so it's very important to me
that everything
509
00:17:06,904 --> 00:17:07,970
fits perfectly.
510
00:17:07,972 --> 00:17:10,072
Yep.
511
00:17:10,074 --> 00:17:11,073
Now it's your turn, Tom.
512
00:17:11,075 --> 00:17:13,976
Okay.
513
00:17:19,649 --> 00:17:22,751
[Metal clinking]
514
00:17:22,753 --> 00:17:24,052
In front of my own franchisee,
515
00:17:24,054 --> 00:17:26,054
I can't even screw a screw into the thing
516
00:17:26,056 --> 00:17:27,256
without dropping it.
517
00:17:27,258 --> 00:17:28,957
That was a little bit embarrassing.
518
00:17:28,959 --> 00:17:31,126
[Drill whirring]
519
00:17:32,996 --> 00:17:34,663
I'll take the drill from you.
520
00:17:34,665 --> 00:17:36,165
You know, I think this was
Tom's first time
521
00:17:36,167 --> 00:17:39,535
working with a drill and some screws.
522
00:17:39,537 --> 00:17:41,770
Mm-hmm. Good. Got both sides in?
523
00:17:41,772 --> 00:17:42,838
No, not yet.
524
00:17:42,840 --> 00:17:44,873
[Muttering indistinctly]
525
00:17:44,875 --> 00:17:46,775
Maybe if you center up your ladder,
526
00:17:46,777 --> 00:17:51,146
that might be a better position.
527
00:17:51,148 --> 00:17:52,347
There it goes.
528
00:17:52,349 --> 00:17:54,249
- Is it in? Totally in?
- Yep.
529
00:17:54,251 --> 00:17:56,685
Okay.
530
00:17:56,687 --> 00:17:58,453
So you just installed
your first set of blinds.
531
00:17:58,455 --> 00:17:59,621
How do you feel like you did?
532
00:17:59,623 --> 00:18:02,057
I think it went okay.
533
00:18:02,059 --> 00:18:04,393
Would I see Tom
as a Budget Blind franchisee?
534
00:18:04,395 --> 00:18:05,427
Absolutely not.
535
00:18:05,429 --> 00:18:06,895
He just did not have it for me.
536
00:18:06,897 --> 00:18:09,031
He was just too quiet, too meek-mannered,
537
00:18:09,033 --> 00:18:10,999
and he just wasn't thinking fast enough.
538
00:18:11,001 --> 00:18:12,701
Here, put this in this box.
539
00:18:12,703 --> 00:18:14,770
Let's put on our shoes, and we're gone.
540
00:18:15,805 --> 00:18:17,573
[Chuckles] Oh, thank you.
541
00:18:17,575 --> 00:18:19,875
[Both laughing]
542
00:18:25,648 --> 00:18:26,949
- Do you have any kids?
- Yeah, I only have one.
543
00:18:26,951 --> 00:18:29,585
One 15-year-old. His name is Ian.
544
00:18:29,587 --> 00:18:31,286
- All right.
- Do you have any children?
545
00:18:31,288 --> 00:18:34,289
I do. I have two sons.
546
00:18:34,291 --> 00:18:36,859
I have a 12-year-old boy.
His name is Tyler.
547
00:18:36,861 --> 00:18:38,961
And I have a ten-year-old,
and his name is Peyton.
548
00:18:38,963 --> 00:18:40,429
Tyler plays football,
but now Tyler's injured.
549
00:18:40,431 --> 00:18:42,397
I've got to take him to a neurologist.
550
00:18:42,399 --> 00:18:43,398
What... neurologist?
551
00:18:43,400 --> 00:18:45,234
Yes, well, he got a stinger,
552
00:18:45,236 --> 00:18:48,270
went for rehab,
was cleared after six weeks,
553
00:18:48,272 --> 00:18:49,972
went back to play football.
554
00:18:49,974 --> 00:18:51,440
Three weeks into it, got another one.
555
00:18:51,442 --> 00:18:53,442
Now it's so bad, he can't write.
556
00:18:53,444 --> 00:18:55,043
Oh, my gosh.
557
00:18:55,045 --> 00:18:57,012
And so, like, no right-hand movement.
558
00:18:57,014 --> 00:18:58,280
- Oh, my gosh.
- Like, he can't...
559
00:18:58,282 --> 00:18:59,481
so I've gotta try to find
another neurologist
560
00:18:59,483 --> 00:19:01,550
to find... or to take him to,
561
00:19:01,552 --> 00:19:02,985
but everybody's, like, all booked up.
562
00:19:02,987 --> 00:19:05,287
And then I try to call
these freakin' doctor offices,
563
00:19:05,289 --> 00:19:07,556
and I'm like, can someone just see him?
564
00:19:07,558 --> 00:19:08,790
- Ugh, yeah.
- He cannot write.
565
00:19:08,792 --> 00:19:09,925
He's... he's 12.
566
00:19:09,927 --> 00:19:11,693
That's... that's scary.
567
00:19:11,695 --> 00:19:14,763
Whenever a family member,
especially your son or daughter,
568
00:19:14,765 --> 00:19:17,099
is ill, or something's wrong,
569
00:19:17,101 --> 00:19:18,533
there's nothing worse in life.
570
00:19:18,535 --> 00:19:21,036
And so in this particular situation,
571
00:19:21,038 --> 00:19:22,437
when Maris has a son that might have
572
00:19:22,439 --> 00:19:23,739
some neurological damage,
573
00:19:23,741 --> 00:19:26,275
that's just super scary.
574
00:19:26,277 --> 00:19:30,445
I hope everything works out okay.
575
00:19:30,447 --> 00:19:32,080
I will show you how I do
some of my marketing.
576
00:19:32,082 --> 00:19:33,248
Okay.
577
00:19:33,250 --> 00:19:34,917
We can stuff catalogues.
578
00:19:34,919 --> 00:19:37,185
Specifically where I'm located...
I'm in the city of Chicago.
579
00:19:37,187 --> 00:19:38,487
Mm-hmm.
580
00:19:38,489 --> 00:19:41,423
So it's much more difficult
to find a client.
581
00:19:41,425 --> 00:19:43,959
I have high-rises, so what I do
is I do direct marketing.
582
00:19:43,961 --> 00:19:46,395
I call it "juicing the doormen."
583
00:19:46,397 --> 00:19:48,530
[Laughs]
Um...
584
00:19:48,532 --> 00:19:50,265
you know, if I don't know if I'm getting
585
00:19:50,267 --> 00:19:51,466
everybody in the building,
586
00:19:51,468 --> 00:19:52,868
if I go and make a relationship
with the doorman,
587
00:19:52,870 --> 00:19:54,937
the resident owners
are gonna look to that doorman
588
00:19:54,939 --> 00:19:58,273
as someone to ask,
who does window treatments?
589
00:19:58,275 --> 00:19:59,508
Who does this? Who does that?
590
00:19:59,510 --> 00:20:01,076
Are they receptive to that?
591
00:20:01,078 --> 00:20:03,378
They are. Sometimes they're
very receptive.
592
00:20:03,380 --> 00:20:05,147
And sometimes it's simple as,
593
00:20:05,149 --> 00:20:06,515
"here's $20. Thank you so much."
594
00:20:06,517 --> 00:20:08,417
- Oh, you grease 'em.
- Oh, I grease 'em.
595
00:20:08,419 --> 00:20:10,352
I call it juicing 'em.
Juicing, juicing 'em.
596
00:20:10,354 --> 00:20:11,853
Yeah, I juice... I juice my doormen.
597
00:20:11,855 --> 00:20:14,089
Maris seems to be a hustler.
598
00:20:14,091 --> 00:20:16,825
I think she's really created her own way
599
00:20:16,827 --> 00:20:17,859
of approaching this marketplace,
600
00:20:17,861 --> 00:20:19,461
and I can tell it's working.
601
00:20:19,463 --> 00:20:21,530
Our corporate office does
a really great job
602
00:20:21,532 --> 00:20:23,498
in terms of advertising.
603
00:20:23,500 --> 00:20:25,600
Um, but I think
they should do a better job
604
00:20:25,602 --> 00:20:27,536
in terms of local advertising.
605
00:20:27,538 --> 00:20:31,340
Living here, I know what
my customers are looking for.
606
00:20:31,342 --> 00:20:33,408
And someone sitting
in an office in California
607
00:20:33,410 --> 00:20:36,411
can't tell me what Chicago's up to.
608
00:20:36,413 --> 00:20:38,380
You know, so we spend a lot of money
609
00:20:38,382 --> 00:20:39,781
giving our corporate office
on advertising,
610
00:20:39,783 --> 00:20:40,983
but I don't feel like
611
00:20:40,985 --> 00:20:42,351
it's really being capitalized.
612
00:20:42,353 --> 00:20:43,618
Yesterday when Keith brought up
613
00:20:43,620 --> 00:20:45,053
the national advertising fund,
614
00:20:45,055 --> 00:20:46,855
I got a little defensive.
615
00:20:46,857 --> 00:20:48,623
We're all pooling in our money
to the corporate office.
616
00:20:48,625 --> 00:20:50,726
Why can't we have some control locally?
617
00:20:50,728 --> 00:20:52,227
Out of 15 franchises,
618
00:20:52,229 --> 00:20:54,629
10 of us say yes, we should have
a billboard on 290.
619
00:20:54,631 --> 00:20:57,065
But after now hearing about it
a couple times,
620
00:20:57,067 --> 00:20:58,633
I've really gotta go back and rethink
621
00:20:58,635 --> 00:21:00,202
how this whole thing should work.
622
00:21:00,204 --> 00:21:01,970
We're just gonna get a little
bit of this office work done.
623
00:21:01,972 --> 00:21:05,107
Don't be afraid, 'cause you
don't get paid by the hour.
624
00:21:10,279 --> 00:21:12,481
Today I'm in Middleton, Wisconsin,
625
00:21:12,483 --> 00:21:13,982
working undercover in the factory
626
00:21:13,984 --> 00:21:17,986
where our blinds are made.
627
00:21:17,988 --> 00:21:19,554
These employees here at this facility
628
00:21:19,556 --> 00:21:21,957
actually handle all of our blinds,
629
00:21:21,959 --> 00:21:23,392
so I'm here today just to make sure
630
00:21:23,394 --> 00:21:25,861
that when that product is manufactured,
631
00:21:25,863 --> 00:21:27,295
it's manufactured at the highest level,
632
00:21:27,297 --> 00:21:28,964
the highest quality,
633
00:21:28,966 --> 00:21:30,065
so that it ensures our franchisees
634
00:21:30,067 --> 00:21:32,467
get the best product at the best price.
635
00:21:32,469 --> 00:21:33,635
Hi, are you Pam?
636
00:21:33,637 --> 00:21:35,670
Pam's right over there. Blue shirt.
637
00:21:35,672 --> 00:21:37,105
Blue shirt. Which one's Pam?
638
00:21:37,107 --> 00:21:38,240
Hi, I'm Pam. How are you?
639
00:21:38,242 --> 00:21:39,908
Hi, I'm Tom. Nice to meet you.
640
00:21:39,910 --> 00:21:41,643
- Tom?
- Tom, yeah.
641
00:21:41,645 --> 00:21:43,111
Okay, you're gonna start
working here on Springs, huh?
642
00:21:43,113 --> 00:21:44,646
- I'm gonna give it a shot.
- Okay.
643
00:21:44,648 --> 00:21:45,981
Let's get you started.
This is my friend Amanda.
644
00:21:45,983 --> 00:21:47,149
- Hi, Amanda, I'm Tom.
- Hi.
645
00:21:47,151 --> 00:21:48,850
- Nice to meet you.
- Nice to meet you.
646
00:21:48,852 --> 00:21:49,851
Good to meet you as well.
647
00:21:49,853 --> 00:21:52,054
We have three steps that we do
648
00:21:52,056 --> 00:21:53,188
to get to the color that we want.
649
00:21:53,190 --> 00:21:54,389
Okay.
650
00:21:54,391 --> 00:21:55,490
We're gonna hang the rail.
651
00:21:55,492 --> 00:21:57,492
They're heavy and they're long,
652
00:21:57,494 --> 00:22:00,395
and we need two people
to hand it for safety.
653
00:22:00,397 --> 00:22:02,597
Go to the paint line to get sprayed,
654
00:22:02,599 --> 00:22:05,667
and then take down and pack it.
655
00:22:05,669 --> 00:22:06,802
Got it.
656
00:22:06,804 --> 00:22:08,203
Okay, let's get to work,
657
00:22:08,205 --> 00:22:10,639
and I'll get you hooked up
with some safety equipment.
658
00:22:10,641 --> 00:22:12,074
Okay, here are your gloves.
659
00:22:12,076 --> 00:22:13,809
- See if they fit you.
- Okay.
660
00:22:13,811 --> 00:22:15,744
And this is your sleeve.
661
00:22:15,746 --> 00:22:17,379
Sounds like a plan.
662
00:22:17,381 --> 00:22:19,581
This is to protect you so when
you're carrying the rods...
663
00:22:19,583 --> 00:22:22,317
Got it.
664
00:22:22,319 --> 00:22:23,485
Real quick, where's the restroom?
665
00:22:23,487 --> 00:22:24,553
Can you point me the way?
666
00:22:24,555 --> 00:22:25,620
Right around that corner.
667
00:22:25,622 --> 00:22:27,022
Okay, perfect. Thank you, Pam.
668
00:22:27,024 --> 00:22:29,024
- You're welcome, Tom.
- Be right back.
669
00:22:29,026 --> 00:22:32,027
[Romantic harp glissando]
670
00:22:32,029 --> 00:22:34,496
[Funky music]
671
00:22:34,498 --> 00:22:37,566
- So do you think he's cute?
- I think he's cute.
672
00:22:37,568 --> 00:22:38,834
For an older guy, yeah.
673
00:22:38,836 --> 00:22:42,604
[Both laughing]
674
00:22:42,606 --> 00:22:44,706
Tom has a famous rock star look.
675
00:22:44,708 --> 00:22:47,342
Skinny body and the tight legs.
676
00:22:47,344 --> 00:22:48,977
Cute guy. Cute dude.
677
00:22:48,979 --> 00:22:50,879
[Laughing]
678
00:22:50,881 --> 00:22:53,115
Here he comes.
679
00:22:53,117 --> 00:22:54,683
Am I on this side now?
680
00:22:54,685 --> 00:22:56,685
You can be at this end,
and I'll be at this end.
681
00:22:56,687 --> 00:22:58,920
All right. You got it.
682
00:22:58,922 --> 00:23:00,555
Okay, see those little slats there?
683
00:23:00,557 --> 00:23:02,023
- Yep.
- Okay.
684
00:23:02,025 --> 00:23:04,092
We're gonna hook this in there.
685
00:23:04,094 --> 00:23:08,964
Oh! Whoops.
686
00:23:08,966 --> 00:23:10,665
Whoa!
687
00:23:10,667 --> 00:23:12,734
[Laughing]
688
00:23:12,736 --> 00:23:14,636
Whoops!
689
00:23:14,638 --> 00:23:16,905
- Uh-oh, that didn't...
- Oh, here we go. Whoops.
690
00:23:16,907 --> 00:23:18,640
There you go.
691
00:23:18,642 --> 00:23:19,741
He's really awkward.
692
00:23:19,743 --> 00:23:21,543
He's a bull in a china cabinet.
693
00:23:21,545 --> 00:23:24,045
I think we have about 20 left to go.
694
00:23:24,047 --> 00:23:25,147
[Clattering]
695
00:23:25,149 --> 00:23:28,350
Okay, ready?
696
00:23:32,121 --> 00:23:33,188
And again.
697
00:23:33,190 --> 00:23:34,456
The hardest part about this job
698
00:23:34,458 --> 00:23:37,092
is really the monotony
of doing the same thing
699
00:23:37,094 --> 00:23:38,393
over and over.
700
00:23:38,395 --> 00:23:41,630
All day, over and over and over again.
701
00:23:43,599 --> 00:23:44,799
Whew, all this sweating you do,
702
00:23:44,801 --> 00:23:46,101
you'd think I'd be skinny.
703
00:23:46,103 --> 00:23:47,435
[Laughing]
704
00:23:47,437 --> 00:23:48,937
Okay, let me...
705
00:23:48,939 --> 00:23:50,939
you're gonna have to bend down
a little bit.
706
00:23:50,941 --> 00:23:52,007
You're a pretty tall guy.
707
00:23:52,009 --> 00:23:53,175
No problem.
708
00:23:53,177 --> 00:23:56,678
There you go.
709
00:23:56,680 --> 00:23:57,979
Tom was tall, but I told him
710
00:23:57,981 --> 00:23:59,881
that when he got down to the bottom,
711
00:23:59,883 --> 00:24:01,950
that he needed to bend,
712
00:24:01,952 --> 00:24:03,385
because otherwise, he'd be like this.
713
00:24:03,387 --> 00:24:05,120
You'd be doing that all day long.
714
00:24:05,122 --> 00:24:06,688
You'd go home with a backache.
715
00:24:06,690 --> 00:24:07,923
But I got a hot tub.
716
00:24:07,925 --> 00:24:10,592
I get to go home,
and I sit in mine every night.
717
00:24:10,594 --> 00:24:11,960
There you go.
718
00:24:11,962 --> 00:24:13,695
High five. High five, girl!
719
00:24:13,697 --> 00:24:15,030
You did good!
[Laughing]
720
00:24:15,032 --> 00:24:16,031
[Romantic harp glissando]
721
00:24:16,033 --> 00:24:17,766
Oh, it's warm in here today.
722
00:24:17,768 --> 00:24:18,733
[Laughs]
723
00:24:18,735 --> 00:24:20,468
Oh, Tom made me a little flustered.
724
00:24:20,470 --> 00:24:21,937
[Chuckles]
725
00:24:21,939 --> 00:24:23,738
I thought he was very attractive.
726
00:24:23,740 --> 00:24:25,674
I think I'm gonna invite Tom to my hot tub
727
00:24:25,676 --> 00:24:26,775
tonight after work.
728
00:24:26,777 --> 00:24:30,145
There you go. Ahh.
729
00:24:30,147 --> 00:24:32,714
[Crowing] Ooh! Ooh!
730
00:24:32,716 --> 00:24:34,015
So where are you from?
731
00:24:34,017 --> 00:24:36,985
Oh, a little town called Mazomanie.
732
00:24:36,987 --> 00:24:40,288
It's known for its nude beach
down on the Wisconsin River.
733
00:24:40,290 --> 00:24:41,289
Really?
734
00:24:41,291 --> 00:24:43,625
[Laughs]
735
00:24:43,627 --> 00:24:44,926
We don't have a lot of men in here.
736
00:24:44,928 --> 00:24:45,860
Have you noticed?
737
00:24:45,862 --> 00:24:49,798
[Chuckles] Yeah, I see that.
738
00:24:49,800 --> 00:24:51,900
These are gonna go through,
739
00:24:51,902 --> 00:24:53,068
and then they're gonna come out,
740
00:24:53,070 --> 00:24:54,102
so we have a 30-minute wait.
741
00:24:54,104 --> 00:24:55,070
Oh, okay.
742
00:24:55,072 --> 00:24:57,239
So how long you been doing this?
743
00:24:57,241 --> 00:25:00,909
I have been here
at the company for 26 years.
744
00:25:00,911 --> 00:25:02,177
You're a trooper.
745
00:25:02,179 --> 00:25:04,179
How do you like it?
746
00:25:07,750 --> 00:25:09,684
Really?
747
00:25:09,686 --> 00:25:11,586
You guys do a lot of, like,
things for recognizing
748
00:25:11,588 --> 00:25:14,656
your employees here?
749
00:25:18,294 --> 00:25:20,295
And they don't do that anymore.
750
00:25:20,297 --> 00:25:21,696
Nobody's complaining about that
751
00:25:21,698 --> 00:25:23,064
or talking about that?
752
00:25:23,066 --> 00:25:25,333
Yeah, well, it doesn't go anywhere,
753
00:25:25,335 --> 00:25:26,668
and they'll show you the door
if you don't like it here.
754
00:25:26,670 --> 00:25:28,336
Really?
[Chuckles]
755
00:25:28,338 --> 00:25:29,404
Wow.
756
00:25:29,406 --> 00:25:31,439
I felt a little sad today talking to Pam
757
00:25:31,441 --> 00:25:33,174
about what's going on,
758
00:25:33,176 --> 00:25:34,809
and I think sometimes for these
folks, I think recognition
759
00:25:34,811 --> 00:25:37,312
can be so valuable and play
such an important role
760
00:25:37,314 --> 00:25:40,482
in making people and the morale
just so much better.
761
00:25:40,484 --> 00:25:42,517
I just put in for a week now.
762
00:25:42,519 --> 00:25:43,852
My husband and I go to Mexico.
763
00:25:43,854 --> 00:25:45,720
- What do you like to do?
- Drink.
764
00:25:45,722 --> 00:25:46,821
Yeah?
765
00:25:46,823 --> 00:25:48,490
I need a break after working here all day.
766
00:25:48,492 --> 00:25:50,592
I bet.
767
00:25:50,594 --> 00:25:52,327
Let's put our gloves back on
and go back to work.
768
00:25:52,329 --> 00:25:54,696
That's too dark.
769
00:25:54,698 --> 00:25:55,964
See? Can you see that?
770
00:25:55,966 --> 00:25:59,367
Mm-hmm.
771
00:25:59,369 --> 00:26:01,970
If it doesn't match our color sample,
772
00:26:01,972 --> 00:26:03,872
we don't pack it.
773
00:26:03,874 --> 00:26:05,874
The color's gotta match.
774
00:26:05,876 --> 00:26:07,542
It's definitely different.
775
00:26:07,544 --> 00:26:08,810
We gotta take down.
776
00:26:08,812 --> 00:26:10,345
That made me really happy to see
777
00:26:10,347 --> 00:26:12,947
the vested interest
in the quality control today.
778
00:26:12,949 --> 00:26:13,882
It's a little darker.
779
00:26:13,884 --> 00:26:16,351
The first batch is different.
780
00:26:16,353 --> 00:26:17,686
At this point, I think it's
all about producing
781
00:26:17,688 --> 00:26:19,621
a high-quality product,
which I can appreciate.
782
00:26:19,623 --> 00:26:21,456
But I really got a sense that the morale
783
00:26:21,458 --> 00:26:22,524
needs to get boosted again.
784
00:26:22,526 --> 00:26:25,560
So I've gotta get that fixed.
785
00:26:25,562 --> 00:26:26,928
Now we gotta let everybody know
786
00:26:26,930 --> 00:26:29,364
that we're gonna take down some color.
787
00:26:29,366 --> 00:26:30,465
[Shouts] Coming down!
788
00:26:30,467 --> 00:26:31,933
[Shouts] Coming down!
789
00:26:31,935 --> 00:26:33,301
Announcer: Coming up,
790
00:26:33,303 --> 00:26:34,969
the boss finds out he's not in charge.
791
00:26:34,971 --> 00:26:37,439
All right, so two is all the way back.
792
00:26:37,441 --> 00:26:41,076
No. You always follow
the consultant's instructions.
793
00:26:41,078 --> 00:26:43,611
The customer was looking
over at Tom and was like,
794
00:26:43,613 --> 00:26:44,879
"he's gonna install?"
795
00:26:44,881 --> 00:26:46,715
Announcer: And later,
796
00:26:46,717 --> 00:26:47,782
he hears some heartbreaking news.
797
00:26:47,784 --> 00:26:49,984
Oh, my God.
798
00:26:59,177 --> 00:27:01,711
Today I'm working undercover
with the installer.
799
00:27:01,713 --> 00:27:03,980
This particular franchise
does really well.
800
00:27:03,982 --> 00:27:06,316
They do 600 installs a year.
801
00:27:06,318 --> 00:27:08,518
I'm hoping by going undercover,
I can find out
802
00:27:08,520 --> 00:27:10,887
how this installer
is helping this franchise
803
00:27:10,889 --> 00:27:12,022
become super successful.
804
00:27:12,024 --> 00:27:13,123
Are you Dennis?
805
00:27:13,125 --> 00:27:15,091
- Yes.
- Hi, Dennis, I'm Tom.
806
00:27:15,093 --> 00:27:16,626
- How are you doing, Tom?
- Good, how are you?
807
00:27:16,628 --> 00:27:17,694
- All right.
- Good.
808
00:27:17,696 --> 00:27:19,863
I'm a Budget Blinds installer.
809
00:27:19,865 --> 00:27:21,998
I heard you're gonna give me a hand today.
810
00:27:22,000 --> 00:27:23,633
- That's okay.
- Yeah, okay.
811
00:27:23,635 --> 00:27:25,035
That happens all the time.
Wind catches it.
812
00:27:25,037 --> 00:27:26,936
I just gave you a hand right off the bat.
813
00:27:26,938 --> 00:27:28,038
Right, right, right.
[Laughing]
814
00:27:28,040 --> 00:27:29,239
Okay.
815
00:27:29,241 --> 00:27:30,440
Now, when we go inside people's homes,
816
00:27:30,442 --> 00:27:32,575
I try to be very professional, okay?
817
00:27:32,577 --> 00:27:35,045
Because it's not comfortable for them
818
00:27:35,047 --> 00:27:36,680
to have strangers come inside their home.
819
00:27:36,682 --> 00:27:38,314
That makes sense.
820
00:27:38,316 --> 00:27:40,483
Tom came in with the black
pants, the combat boots,
821
00:27:40,485 --> 00:27:42,152
and I was like, "oh, my."
822
00:27:42,154 --> 00:27:44,020
"That's not a work outfit."
[Chuckles]
823
00:27:44,022 --> 00:27:45,488
- Hello.
- Mr. Nixon?
824
00:27:45,490 --> 00:27:46,890
- How's it going?
- I'm Dennis. How are you?
825
00:27:46,892 --> 00:27:48,658
Good to meet you. Come on in.
826
00:27:48,660 --> 00:27:50,527
Yes, sir. Now, would you like
our shoes off?
827
00:27:50,529 --> 00:27:53,229
- No, it's fine.
- Okay, thank you, sir.
828
00:27:53,231 --> 00:27:55,131
Would it be better for us
to come through the front
829
00:27:55,133 --> 00:27:56,232
or through the garage?
830
00:27:56,234 --> 00:27:57,534
Uh, front's probably a lot easier.
831
00:27:57,536 --> 00:27:58,601
- Okay, sir.
- All right.
832
00:27:58,603 --> 00:28:01,571
Okay, go ahead and set the box there.
833
00:28:01,573 --> 00:28:04,607
Now, it's our job as installers
834
00:28:04,609 --> 00:28:06,309
to make sure that they fit,
835
00:28:06,311 --> 00:28:08,611
'cause there's no reason to put holes
836
00:28:08,613 --> 00:28:11,314
in their trim if this is not gonna fit.
837
00:28:11,316 --> 00:28:12,449
Okay.
838
00:28:12,451 --> 00:28:13,950
So we'll check out our measurement.
839
00:28:13,952 --> 00:28:16,019
Dennis is taking me
through every single detail
840
00:28:16,021 --> 00:28:17,120
of the process.
841
00:28:17,122 --> 00:28:20,457
I mean, you name it.
He does not miss a beat.
842
00:28:20,459 --> 00:28:22,292
All right, so two is all the way back.
843
00:28:22,294 --> 00:28:24,160
No, no.
844
00:28:26,831 --> 00:28:28,264
Well, there's nothing stopping it,
845
00:28:28,266 --> 00:28:29,699
so I don't know why
you wouldn't go against the...
846
00:28:29,701 --> 00:28:33,336
No. You always follow
the consultant's instructions.
847
00:28:33,338 --> 00:28:35,572
Tom was like, "no, it should be
all the way back."
848
00:28:35,574 --> 00:28:37,207
I had to explain to him,
849
00:28:37,209 --> 00:28:39,909
"no, the way my consultant measures"
850
00:28:39,911 --> 00:28:42,011
"is from the front of trim to the back."
851
00:28:42,013 --> 00:28:44,147
We don't know what her and the customer
852
00:28:44,149 --> 00:28:45,215
have talked about.
853
00:28:45,217 --> 00:28:46,316
Okay.
854
00:28:46,318 --> 00:28:47,817
And how they want the trim to be shown,
855
00:28:47,819 --> 00:28:52,622
to where the customer wanted that reveal.
856
00:28:52,624 --> 00:28:54,591
I think the customer
was looking over at Tom
857
00:28:54,593 --> 00:28:55,959
and was like,
858
00:28:55,961 --> 00:28:58,228
"he's gonna install?"
859
00:28:58,230 --> 00:29:02,065
I would not let Tom loose
in a customer's house
860
00:29:02,067 --> 00:29:04,868
until I felt more comfortable
with him installing.
861
00:29:04,870 --> 00:29:07,871
[Drill whirring]
862
00:29:07,873 --> 00:29:09,572
Go ahead and mark those and set those
863
00:29:09,574 --> 00:29:10,740
while I do these.
864
00:29:10,742 --> 00:29:14,944
You got it.
865
00:29:15,813 --> 00:29:18,448
Ma'am?
866
00:29:18,450 --> 00:29:21,217
Yeah.
867
00:29:21,219 --> 00:29:23,353
Yes, ma'am.
868
00:29:23,355 --> 00:29:24,387
Tom.
869
00:29:24,389 --> 00:29:25,522
Yes, sir.
870
00:29:25,524 --> 00:29:26,790
People with high windows and stuff,
871
00:29:26,792 --> 00:29:28,525
the best thing we can do for them
872
00:29:28,527 --> 00:29:29,826
is to clean their windows for 'em.
873
00:29:29,828 --> 00:29:31,060
Yep, yep. I like it.
874
00:29:31,062 --> 00:29:33,830
I do a little bit more than what I should,
875
00:29:33,832 --> 00:29:35,365
but then again,
876
00:29:35,367 --> 00:29:37,901
that's how they call you back.
877
00:29:37,903 --> 00:29:39,169
All right.
878
00:29:39,171 --> 00:29:40,436
Let's rock and roll.
879
00:29:40,438 --> 00:29:43,640
[Drills whirring]
880
00:29:43,642 --> 00:29:45,241
There you go.
881
00:29:45,243 --> 00:29:46,943
I'm gonna go ahead and get this ladder
882
00:29:46,945 --> 00:29:49,579
so I can go ahead and get ready
for this high entry.
883
00:29:49,581 --> 00:29:50,914
I've done this a few times now,
884
00:29:50,916 --> 00:29:52,582
so it felt good
that Dennis could trust me.
885
00:29:52,584 --> 00:29:54,551
[Drill whirring]
886
00:30:07,231 --> 00:30:08,631
Is there any other questions?
887
00:30:08,633 --> 00:30:10,433
Uh, no, I think everything looks great.
888
00:30:10,435 --> 00:30:12,101
If you ever need to get hold of us again,
889
00:30:12,103 --> 00:30:14,037
our phone number
is right there underneath.
890
00:30:14,039 --> 00:30:15,872
We'll go ahead and get the fliers.
891
00:30:15,874 --> 00:30:18,842
Every time I do an install,
892
00:30:18,844 --> 00:30:19,843
I put these out.
893
00:30:19,845 --> 00:30:21,744
Now, I'm gonna go on that side,
894
00:30:21,746 --> 00:30:23,012
and you can take this side.
895
00:30:23,014 --> 00:30:25,448
- You got it.
- Okay.
896
00:30:29,119 --> 00:30:31,221
Tom, this is how we get our workout.
897
00:30:31,223 --> 00:30:32,255
Yeah, I love it.
898
00:30:32,257 --> 00:30:33,356
I find it a little interesting
899
00:30:33,358 --> 00:30:34,591
that on my undercover experience,
900
00:30:34,593 --> 00:30:36,426
the only time I've done any canvassing
901
00:30:36,428 --> 00:30:38,061
has been with an installer.
902
00:30:38,063 --> 00:30:40,597
This franchisee not only
gets it for his business,
903
00:30:40,599 --> 00:30:42,298
but he's teaching his employees
to do the same,
904
00:30:42,300 --> 00:30:44,667
and that's exactly what we teach
back in corporate.
905
00:30:44,669 --> 00:30:46,736
I love seeing what's going on today.
906
00:30:46,738 --> 00:30:48,037
All set.
907
00:30:48,039 --> 00:30:49,672
- Good job.
- Hey, you too, my man.
908
00:30:49,674 --> 00:30:51,040
Good job. How about a beer?
909
00:30:51,042 --> 00:30:52,175
Sounds like a plan.
910
00:30:52,177 --> 00:30:55,111
[Laid-back music]
911
00:30:55,113 --> 00:30:57,480
♪ ♪
912
00:30:57,482 --> 00:30:59,015
Hey, cheers, by the way.
913
00:30:59,017 --> 00:31:00,717
Thanks for training me today
I really appreciate it.
914
00:31:00,719 --> 00:31:01,818
You did a great job.
915
00:31:01,820 --> 00:31:03,453
Yeah. Oh. Thank you for saying that.
916
00:31:03,455 --> 00:31:05,421
I don't think so,
but I appreciate you saying so.
917
00:31:05,423 --> 00:31:07,123
But you'll get better as you go along.
918
00:31:07,125 --> 00:31:08,958
So you have kids? You're married?
919
00:31:08,960 --> 00:31:11,160
- 25 years.
- 25 years!
920
00:31:11,162 --> 00:31:12,195
Yep.
921
00:31:12,197 --> 00:31:14,597
Five children. Lost one. Uh...
922
00:31:14,599 --> 00:31:15,899
What do you mean, lost one?
923
00:31:15,901 --> 00:31:18,001
He got murdered about three years ago.
924
00:31:18,003 --> 00:31:19,969
Oh, my God.
925
00:31:19,971 --> 00:31:22,038
Somebody was shooting at his vehicle,
926
00:31:22,040 --> 00:31:23,873
trying to rob him, they said.
927
00:31:23,875 --> 00:31:25,875
- Really.
- Yeah.
928
00:31:25,877 --> 00:31:27,911
That's the one that got murdered.
929
00:31:27,913 --> 00:31:29,712
- What's his name?
- David.
930
00:31:29,714 --> 00:31:31,681
David? How'd you get the news?
931
00:31:31,683 --> 00:31:35,184
A phone call.
932
00:31:35,186 --> 00:31:36,552
And they gave me the address,
933
00:31:36,554 --> 00:31:38,454
and I went over,
and he was still out there.
934
00:31:38,456 --> 00:31:40,590
I mean, I...
935
00:31:40,592 --> 00:31:41,824
Oh, so you saw him, like...
936
00:31:41,826 --> 00:31:44,761
In the street, yeah.
937
00:31:44,763 --> 00:31:46,729
[Softly] Oh.
938
00:31:46,731 --> 00:31:50,633
Nobody ever plans on burying their child.
939
00:31:50,635 --> 00:31:52,802
- There would be nothing worse.
- Yeah.
940
00:31:52,804 --> 00:31:53,870
Yeah.
941
00:31:53,872 --> 00:31:54,971
I mean...
942
00:31:54,973 --> 00:31:57,707
Did they find the person that did this?
943
00:31:57,709 --> 00:32:00,376
Really.
944
00:32:00,378 --> 00:32:01,511
Dennis, I'm so sorry.
945
00:32:01,513 --> 00:32:02,946
- Yeah.
- I'm so sorry.
946
00:32:02,948 --> 00:32:04,681
I just can't imagine.
947
00:32:04,683 --> 00:32:07,417
I just don't think
it's in the order of things
948
00:32:07,419 --> 00:32:09,385
to lose a child.
949
00:32:09,387 --> 00:32:11,120
The parents go first. Then the child goes.
950
00:32:11,122 --> 00:32:13,289
I just pray to God nothing ever like that
951
00:32:13,291 --> 00:32:15,525
happens to my son.
952
00:32:15,527 --> 00:32:17,527
I don't think I could handle it
even close to as well
953
00:32:17,529 --> 00:32:18,728
as Dennis handles it.
954
00:32:18,730 --> 00:32:21,864
I know I couldn't do it,
as a matter of fact.
955
00:32:21,866 --> 00:32:24,934
So we overdo a little bit during Christmas
956
00:32:24,936 --> 00:32:26,970
for the grandkids.
957
00:32:26,972 --> 00:32:28,504
How many... how many kids?
Did he have kids?
958
00:32:28,506 --> 00:32:30,506
- Five.
- He had f... he had five.
959
00:32:30,508 --> 00:32:35,178
So that's real important
to us, to keep 'em close.
960
00:32:35,180 --> 00:32:37,680
It makes some things
more important than others.
961
00:32:37,682 --> 00:32:39,615
- Yeah. Yeah.
- You know, and, um...
962
00:32:39,617 --> 00:32:41,484
Family time being number one, right?
963
00:32:41,486 --> 00:32:43,186
- Exactly.
- Yeah.
964
00:32:43,188 --> 00:32:44,854
Every birthday, um,
965
00:32:44,856 --> 00:32:47,056
anniversary of his death,
966
00:32:47,058 --> 00:32:49,959
we just have it at my house,
so everybody's there.
967
00:32:49,961 --> 00:32:52,095
The inside of our house is too small,
968
00:32:52,097 --> 00:32:54,697
but we have the property on our house
969
00:32:54,699 --> 00:32:57,133
to put a walk-out deck.
970
00:32:57,135 --> 00:32:59,302
Oh, you're making it for...
to entertain the family.
971
00:32:59,304 --> 00:33:00,470
Yeah.
972
00:33:00,472 --> 00:33:01,938
I think Dennis has
a real good grasp of life,
973
00:33:01,940 --> 00:33:03,940
and I think that might happen to folks
974
00:33:03,942 --> 00:33:05,341
that go through such a tragedy.
975
00:33:05,343 --> 00:33:07,310
He really is putting his family first,
976
00:33:07,312 --> 00:33:08,478
as top priority,
977
00:33:08,480 --> 00:33:11,447
and that just made me miss
being back home again
978
00:33:11,449 --> 00:33:12,849
with my whole family.
979
00:33:12,851 --> 00:33:14,784
I've gotta get home.
I can't wait to see them.
980
00:33:14,786 --> 00:33:16,953
Cheers to you. Cheers to your family.
981
00:33:16,955 --> 00:33:18,988
And truly, it's been a pleasure
getting to know you.
982
00:33:18,990 --> 00:33:20,456
Let's drink one last drink
and get... rock and roll,
983
00:33:20,458 --> 00:33:21,424
what do you say?
984
00:33:21,426 --> 00:33:23,459
Okay, that sounds great.
985
00:33:31,637 --> 00:33:34,239
There's no doubt
being back on the front lines
986
00:33:34,241 --> 00:33:36,741
has made me aware of some issues
987
00:33:36,743 --> 00:33:39,077
that definitely need
to get addressed and solved.
988
00:33:39,079 --> 00:33:42,113
Now, this is more like it.
989
00:33:42,115 --> 00:33:43,848
People I worked with think
990
00:33:43,850 --> 00:33:45,684
they are at Budget Blinds' headquarters
991
00:33:45,686 --> 00:33:46,818
to watch me give a pitch
to a panel of judges
992
00:33:46,820 --> 00:33:47,886
in hopes of earning a second chance
993
00:33:47,888 --> 00:33:49,054
at starting a new business.
994
00:33:49,056 --> 00:33:51,656
Tom deserves a second chance
995
00:33:51,658 --> 00:33:54,960
because he is cute and very intelligent.
996
00:33:59,498 --> 00:34:00,565
Hello there.
997
00:34:00,567 --> 00:34:03,435
[Giggles] You look so different.
998
00:34:03,437 --> 00:34:05,837
- Do you recognize me?
- Mm-hmm. You're Tom.
999
00:34:05,839 --> 00:34:06,938
Uh, I'm not Tom.
1000
00:34:06,940 --> 00:34:09,307
My name is actually Chad Hallock,
1001
00:34:09,309 --> 00:34:10,508
and I am the CEO and co-founder
1002
00:34:10,510 --> 00:34:12,544
of Budget Blinds.
1003
00:34:12,546 --> 00:34:14,512
Ah, very interesting.
1004
00:34:14,514 --> 00:34:16,014
Wow. [Chuckles]
1005
00:34:16,016 --> 00:34:19,584
Oh,Second Chances, my patootie.
1006
00:34:19,586 --> 00:34:20,952
[Laughs]
Can you believe it?
1007
00:34:20,954 --> 00:34:21,953
- Really?
- For real.
1008
00:34:21,955 --> 00:34:23,989
- Really?
- Hi, Pam.
1009
00:34:23,991 --> 00:34:25,857
You cleaned up good.
1010
00:34:25,859 --> 00:34:27,359
- Oh, well, thank you very much.
- You're handsome.
1011
00:34:27,361 --> 00:34:29,027
Oh, you're very sweet to say so.
1012
00:34:29,029 --> 00:34:30,228
[Giggles]
1013
00:34:30,230 --> 00:34:32,764
I really enjoyed
my time with you at Springs.
1014
00:34:32,766 --> 00:34:35,266
Every kind of word out of your mouth
1015
00:34:35,268 --> 00:34:36,534
was all about quality control,
1016
00:34:36,536 --> 00:34:39,938
so I really wanted to thank you.
1017
00:34:39,940 --> 00:34:41,106
You had made mention that the morale
1018
00:34:41,108 --> 00:34:43,408
has kind of dipped a little bit.
1019
00:34:43,410 --> 00:34:44,409
Mm-hmm.
1020
00:34:44,411 --> 00:34:45,477
Since you mentioned it,
1021
00:34:45,479 --> 00:34:46,945
one of the things Budget Blinds and I
1022
00:34:46,947 --> 00:34:48,313
would like to do back for Springs...
1023
00:34:48,315 --> 00:34:50,248
we're gonna bring back the picnics for ya.
1024
00:34:50,250 --> 00:34:51,383
Wow.
1025
00:34:51,385 --> 00:34:52,450
Well, it's just a little something
1026
00:34:52,452 --> 00:34:55,053
to say to all of you and your coworkers
1027
00:34:55,055 --> 00:34:56,321
that we really appreciate you.
1028
00:34:56,323 --> 00:34:57,922
That's awesome.
1029
00:34:57,924 --> 00:34:59,491
There's actually, um, one more thing.
1030
00:34:59,493 --> 00:35:01,092
You love to go to Mexico.
1031
00:35:01,094 --> 00:35:02,394
Yes.
1032
00:35:02,396 --> 00:35:03,395
So I've talked to my partners,
1033
00:35:03,397 --> 00:35:05,163
and we want to pay for that trip
1034
00:35:05,165 --> 00:35:06,498
for you and your husband to go to Mexico.
1035
00:35:06,500 --> 00:35:07,766
- No way.
- So...
1036
00:35:07,768 --> 00:35:08,867
[laughing] Oh, my gosh!
1037
00:35:08,869 --> 00:35:11,036
Yes.
1038
00:35:11,038 --> 00:35:13,805
That... that's too much.
1039
00:35:13,807 --> 00:35:15,373
I think what you do is too much.
1040
00:35:15,375 --> 00:35:17,075
Oh, thank you!
1041
00:35:17,077 --> 00:35:18,443
- Give me a hug.
- Oh, God. Give me a hug.
1042
00:35:18,445 --> 00:35:19,577
[Romantic harp glissando]
1043
00:35:19,579 --> 00:35:20,979
Ohhh.
1044
00:35:20,981 --> 00:35:24,282
He is just a big... hunka walka romance.
1045
00:35:24,284 --> 00:35:25,917
He's just sweet.
1046
00:35:25,919 --> 00:35:27,852
He's a tall drink of water.
1047
00:35:27,854 --> 00:35:29,554
I just really want to thank you.
1048
00:35:29,556 --> 00:35:31,556
Oh, I want to thank you.
Please come to my hot tub.
1049
00:35:31,558 --> 00:35:33,291
[Crowing] Ooh! Ooh!
1050
00:35:33,293 --> 00:35:34,526
Maris, let's, uh, let's talk
1051
00:35:34,528 --> 00:35:36,127
about the national advertising fund.
1052
00:35:36,129 --> 00:35:37,095
Okay.
1053
00:35:37,097 --> 00:35:38,363
I actually heard
1054
00:35:38,365 --> 00:35:40,665
from another franchisee
while I was undercover,
1055
00:35:40,667 --> 00:35:43,768
they didn't know how that money
is being spent.
1056
00:35:43,770 --> 00:35:45,236
I'm gonna make it a goal
1057
00:35:45,238 --> 00:35:46,805
to make sure everybody knows clearly
1058
00:35:46,807 --> 00:35:48,106
how those funds are being spent.
1059
00:35:48,108 --> 00:35:49,207
Okay.
1060
00:35:49,209 --> 00:35:52,544
Also, both you and another franchisee
1061
00:35:52,546 --> 00:35:53,645
talked about this whole idea
1062
00:35:53,647 --> 00:35:55,280
of a regional or local campaign.
1063
00:35:55,282 --> 00:35:56,381
Yes.
1064
00:35:56,383 --> 00:35:57,582
And what we've decided to do is
1065
00:35:57,584 --> 00:36:01,086
take $25,000 out of our own pockets,
1066
00:36:01,088 --> 00:36:05,423
and we're gonna do
a Chicago regional campaign.
1067
00:36:05,425 --> 00:36:07,592
We're gonna sit you folks down,
1068
00:36:07,594 --> 00:36:08,860
and we're gonna kind of have
a little committee
1069
00:36:08,862 --> 00:36:10,295
that's going to...
1070
00:36:10,297 --> 00:36:11,930
I'll facilitate it,
but they're gonna dictate to me
1071
00:36:11,932 --> 00:36:13,431
how you want that money spent.
1072
00:36:13,433 --> 00:36:14,799
How do you like that so far?
1073
00:36:14,801 --> 00:36:15,900
- So far, we're good.
- So far, we're good.
1074
00:36:15,902 --> 00:36:16,935
So far, we are so good.
1075
00:36:16,937 --> 00:36:17,969
If I can make you happy,
1076
00:36:17,971 --> 00:36:19,003
then I can probably make anybody happy.
1077
00:36:19,005 --> 00:36:20,038
Would you agree with that?
1078
00:36:20,040 --> 00:36:21,106
[Both laughing]
1079
00:36:21,108 --> 00:36:23,575
Um, during our other conversation,
1080
00:36:23,577 --> 00:36:26,277
I found out that your son... Tyler?
1081
00:36:26,279 --> 00:36:27,345
Yes.
1082
00:36:27,347 --> 00:36:28,446
There may be something
1083
00:36:28,448 --> 00:36:30,048
neurologically going on there.
1084
00:36:30,050 --> 00:36:32,784
My son, Ian, had problems
when he was a child.
1085
00:36:32,786 --> 00:36:33,918
He had some seizures.
1086
00:36:33,920 --> 00:36:35,754
I know what that feels like when your son
1087
00:36:35,756 --> 00:36:38,356
might have things or issues to deal with,
1088
00:36:38,358 --> 00:36:40,558
and I know how expensive that can be.
1089
00:36:40,560 --> 00:36:43,328
And, um, we're going to give you $30,000...
1090
00:36:43,330 --> 00:36:44,996
- Oh, my God.
- All right?
1091
00:36:44,998 --> 00:36:49,000
To help pay for whatever
your son Tyler needs.
1092
00:36:49,002 --> 00:36:51,469
[Quietly] Thank you.
1093
00:36:51,471 --> 00:36:53,805
My pleasure.
1094
00:36:53,807 --> 00:36:57,408
Thank you so much. I mean, I... I...
1095
00:36:57,410 --> 00:36:58,476
[stammering]
1096
00:36:58,478 --> 00:36:59,577
Thank you.
1097
00:36:59,579 --> 00:37:01,012
You're... you're very welcome.
1098
00:37:01,014 --> 00:37:03,381
They didn't have to do any of this.
1099
00:37:03,383 --> 00:37:05,784
This makes it so much
like one huge stress level
1100
00:37:05,786 --> 00:37:07,318
off of my shoulders.
1101
00:37:07,320 --> 00:37:11,289
Like... [Exhales]
I feel like I can take a breath.
1102
00:37:11,291 --> 00:37:13,124
Hey, Keith.
1103
00:37:13,126 --> 00:37:14,726
So you feel a little off guard right now?
1104
00:37:14,728 --> 00:37:16,461
A little off guard, yes.
1105
00:37:16,463 --> 00:37:17,629
So there's twin brothers...
1106
00:37:17,631 --> 00:37:19,631
- There are... yes.
- Twin brothers.
1107
00:37:19,633 --> 00:37:20,899
- My brother Brent.
- Yeah.
1108
00:37:20,901 --> 00:37:22,133
And somehow, he's this
wonderful human being,
1109
00:37:22,135 --> 00:37:24,502
and I'm this intense,
1110
00:37:24,504 --> 00:37:25,670
don't listen,
1111
00:37:25,672 --> 00:37:28,006
serious person.
1112
00:37:28,008 --> 00:37:29,340
And you're right.
1113
00:37:29,342 --> 00:37:31,109
As soon as I heard you knocking
1114
00:37:31,111 --> 00:37:32,477
the national advertising fund,
1115
00:37:32,479 --> 00:37:33,645
I do get defensive.
1116
00:37:33,647 --> 00:37:35,513
Well, I think I've got a solution.
1117
00:37:35,515 --> 00:37:37,682
Instead of having you guys
fork over your own money,
1118
00:37:37,684 --> 00:37:41,186
I'm gonna help you come up
with a local marketing plan,
1119
00:37:41,188 --> 00:37:43,855
and we're gonna put $25,000 into it.
1120
00:37:43,857 --> 00:37:45,456
- Love that.
- All right?
1121
00:37:45,458 --> 00:37:47,659
Now, I'm gonna facilitate it
personally so that we can get
1122
00:37:47,661 --> 00:37:49,561
everybody to land on an answer
that we can actually execute.
1123
00:37:49,563 --> 00:37:51,763
That would be cool. Just one request.
1124
00:37:51,765 --> 00:37:52,797
Shoot.
1125
00:37:52,799 --> 00:37:53,998
You sure Brent can't oversee it?
1126
00:37:54,000 --> 00:37:55,066
[Laughs]
1127
00:37:55,068 --> 00:37:57,368
Oh, Keith, you're killing me.
1128
00:37:57,370 --> 00:37:59,671
You're just killing me.
1129
00:37:59,673 --> 00:38:01,673
Um, something else I noticed
1130
00:38:01,675 --> 00:38:03,174
when we did that sales call together...
1131
00:38:03,176 --> 00:38:04,709
that couple really needed some guidance,
1132
00:38:04,711 --> 00:38:07,545
as opposed to just giving them
so many choices.
1133
00:38:07,547 --> 00:38:08,913
And quite frankly,
that just made the call take
1134
00:38:08,915 --> 00:38:12,951
much longer than it should have.
1135
00:38:12,953 --> 00:38:14,319
As you know, Brent's probably
the best salesman we've got.
1136
00:38:14,321 --> 00:38:15,653
- Yeah.
- Right?
1137
00:38:15,655 --> 00:38:17,121
And since you're such
a big fan of Brent's,
1138
00:38:17,123 --> 00:38:18,857
I'm gonna actually send Brent out with you
1139
00:38:18,859 --> 00:38:20,091
on a few sales calls
1140
00:38:20,093 --> 00:38:22,227
to kind of have him see improvements.
1141
00:38:22,229 --> 00:38:23,595
And I think you're gonna find
1142
00:38:23,597 --> 00:38:25,330
that it really isn't that
difficult to improve.
1143
00:38:25,332 --> 00:38:26,297
I like that.
1144
00:38:26,299 --> 00:38:27,298
And last, but not least,
1145
00:38:27,300 --> 00:38:28,633
one of the things I noticed
1146
00:38:28,635 --> 00:38:31,035
talking about your kids
is that's everything.
1147
00:38:31,037 --> 00:38:32,170
- Yeah.
- It's just everything.
1148
00:38:32,172 --> 00:38:34,305
And I know it's hard in this economy.
1149
00:38:34,307 --> 00:38:35,673
It's hard to make ends meet.
1150
00:38:35,675 --> 00:38:40,111
So we're going to put $15,000
1151
00:38:40,113 --> 00:38:42,447
per child into a college fund.
1152
00:38:42,449 --> 00:38:46,084
[Quietly] Wow.
1153
00:38:46,086 --> 00:38:49,888
So that... [Laughs]
1154
00:38:49,890 --> 00:38:51,656
[Voice breaking] Um...
1155
00:38:51,658 --> 00:38:53,424
Here.
1156
00:38:53,426 --> 00:38:55,493
Yeah, I might need that.
1157
00:38:55,495 --> 00:38:58,396
[Inhales shakily]
1158
00:38:58,398 --> 00:39:00,798
That makes life a lot easier.
1159
00:39:00,800 --> 00:39:04,269
I mean, you really have no idea.
1160
00:39:04,271 --> 00:39:06,471
It's... it's huge.
1161
00:39:06,473 --> 00:39:07,505
It's huge.
1162
00:39:07,507 --> 00:39:08,940
I never went to college.
1163
00:39:08,942 --> 00:39:12,510
I'm not saying that my life
is bad or anything like that,
1164
00:39:12,512 --> 00:39:14,078
'cause it's not.
1165
00:39:14,080 --> 00:39:19,651
But hopefully, it'll make
their life a lot easier.
1166
00:39:19,653 --> 00:39:21,519
Well, I gotta tell you, Dennis,
1167
00:39:21,521 --> 00:39:22,787
I really enjoyed working
with you more than I worked
1168
00:39:22,789 --> 00:39:23,788
with anybody else.
1169
00:39:23,790 --> 00:39:25,390
Wow.
1170
00:39:25,392 --> 00:39:27,792
You exemplified the Budget Blinds spirit.
1171
00:39:27,794 --> 00:39:29,827
I can't tell you just how proud I was.
1172
00:39:29,829 --> 00:39:31,629
It's the way my mommy raised me.
1173
00:39:31,631 --> 00:39:32,697
Yeah, you can see that.
1174
00:39:32,699 --> 00:39:34,165
I want to do a few things for you.
1175
00:39:34,167 --> 00:39:35,633
First things first.
1176
00:39:35,635 --> 00:39:38,169
I want to fly you out
to our upcoming convention...
1177
00:39:38,171 --> 00:39:39,871
- Wow.
- To spend time with us
1178
00:39:39,873 --> 00:39:41,372
at the awards banquet.
1179
00:39:41,374 --> 00:39:43,107
That'll be neat.
1180
00:39:43,109 --> 00:39:44,943
The other...
1181
00:39:44,945 --> 00:39:47,078
Part of getting to know you
1182
00:39:47,080 --> 00:39:48,413
was I know you lost your son.
1183
00:39:48,415 --> 00:39:52,083
Um, I can't begin to tell you
how sorry I am
1184
00:39:52,085 --> 00:39:54,152
for what you have gone through
1185
00:39:54,154 --> 00:39:56,754
and what you go through,
I'm sure, every day.
1186
00:39:56,756 --> 00:39:58,556
Nothing I can do or say to you
1187
00:39:58,558 --> 00:40:00,625
could ever bring him back,
1188
00:40:00,627 --> 00:40:01,859
I'm well aware.
1189
00:40:01,861 --> 00:40:03,194
At the same time,
1190
00:40:03,196 --> 00:40:05,930
I know that family means
more to you than anything.
1191
00:40:05,932 --> 00:40:07,398
[Sniffles] Yeah.
1192
00:40:07,400 --> 00:40:09,000
You talked about doing
a remodel for your home,
1193
00:40:09,002 --> 00:40:11,936
making it bigger, making it more able
1194
00:40:11,938 --> 00:40:14,238
to entertain all those grandkids of yours.
1195
00:40:14,240 --> 00:40:15,406
- Yes, sir.
- Right?
1196
00:40:15,408 --> 00:40:16,507
Yes, sir.
1197
00:40:16,509 --> 00:40:19,911
We want to give you $40,000...
1198
00:40:19,913 --> 00:40:23,281
[Sniffles]
1199
00:40:23,283 --> 00:40:26,117
So that you can, uh...
1200
00:40:26,119 --> 00:40:28,720
[Voice shaking] so that you can remodel.
1201
00:40:30,255 --> 00:40:31,756
[Whispers] Thank you.
1202
00:40:31,758 --> 00:40:35,626
Thank you so much.
1203
00:40:35,628 --> 00:40:37,695
I don't know what to say.
1204
00:40:37,697 --> 00:40:39,030
[Laughs]
1205
00:40:39,032 --> 00:40:42,734
Well, just say you're gonna love it.
1206
00:40:42,736 --> 00:40:43,935
I'm gonna love it.
1207
00:40:43,937 --> 00:40:46,404
And, um, just enjoy it.
1208
00:40:46,406 --> 00:40:48,106
- Okay.
- All right?
1209
00:40:48,108 --> 00:40:49,207
Yes, sir.
1210
00:40:49,209 --> 00:40:50,208
All right, buddy.
1211
00:40:50,210 --> 00:40:51,609
Thank you so much.
1212
00:40:51,611 --> 00:40:53,611
You're so welcome.
1213
00:40:53,613 --> 00:40:55,980
That's the nicest thing
anybody ever done for me.
1214
00:40:55,982 --> 00:40:57,048
I love you.
1215
00:40:57,050 --> 00:40:58,349
[Laughs]
Forever.
1216
00:40:58,351 --> 00:40:59,584
I wanted to help your family too.
1217
00:40:59,586 --> 00:41:03,454
$40,000 is gonna be amazing.
1218
00:41:03,456 --> 00:41:05,423
The grandkids will be okay.
1219
00:41:05,425 --> 00:41:08,059
I'm about ready to pass out.
1220
00:41:08,061 --> 00:41:10,228
[Laughs]
1221
00:41:13,165 --> 00:41:14,699
[Whispering] Open that door.
1222
00:41:14,701 --> 00:41:17,435
Go first.
1223
00:41:21,106 --> 00:41:22,507
- Hello, Chad.
- Hello.
1224
00:41:22,509 --> 00:41:26,711
Oh, my... [Laughs]
1225
00:41:26,713 --> 00:41:28,646
Gotta get a little
in the back over here, buddy.
1226
00:41:28,648 --> 00:41:30,348
[All laughing]
1227
00:41:30,350 --> 00:41:32,050
I feel like I actually have some hair.
1228
00:41:32,052 --> 00:41:34,652
That is too funny.
1229
00:41:34,654 --> 00:41:36,521
We thought, what better way
to show our support,
1230
00:41:36,523 --> 00:41:37,622
all of our solidarity,
1231
00:41:37,624 --> 00:41:39,257
than going and getting mohawks ourselves?
1232
00:41:39,259 --> 00:41:41,125
That says a lot, so thanks.
1233
00:41:41,127 --> 00:41:42,593
- Well, welcome back.
- Thank you.
1234
00:41:42,595 --> 00:41:45,229
I realized that what
the franchisees really need
1235
00:41:45,231 --> 00:41:46,364
is to be heard.
1236
00:41:46,366 --> 00:41:48,366
They want to feel like they're helping
1237
00:41:48,368 --> 00:41:50,668
the corporate office
make decisions on their behalf.
1238
00:41:50,670 --> 00:41:53,271
All those things
I got to see loud and clear.
1239
00:41:53,273 --> 00:41:55,773
800 brains are better than one.
1240
00:41:55,775 --> 00:41:57,075
So why not tap into that a little more?
1241
00:41:57,077 --> 00:41:58,309
I can tell you this.
1242
00:41:58,311 --> 00:42:01,245
It is great to be back home.
1243
00:42:01,247 --> 00:42:02,947
Now we got work to do, don't we?
You guys have things to do?
1244
00:42:02,949 --> 00:42:03,948
- Yes.
- Yeah, we sure do.
1245
00:42:03,950 --> 00:42:05,483
- Get lost.
- All right.
1246
00:42:05,485 --> 00:42:06,517
Thanks, guys. Thanks, man.
1247
00:42:06,519 --> 00:42:07,552
- Thank you.
- See ya.
1248
00:42:07,554 --> 00:42:08,553
Because of going undercover,
1249
00:42:08,555 --> 00:42:09,821
I had to be a lot more patient
1250
00:42:09,823 --> 00:42:11,956
than I would otherwise have to be
1251
00:42:11,958 --> 00:42:12,990
being Chad Hallock.
1252
00:42:12,992 --> 00:42:14,158
I love to debate,
1253
00:42:14,160 --> 00:42:17,228
and maybe I should debate less
and listen more.
1254
00:42:17,230 --> 00:42:18,663
That just might be a better way
1255
00:42:18,665 --> 00:42:21,933
to go about running this business.
1256
00:42:41,958 --> 00:42:51,958
Sync and corrected by atrn97g
www.MY-SUBS.com
90155
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